The Mill Hotel in Babergh

We celebrated my sisters 50th birthday here ! We had the private function room upstairs which has recently been refurbished and it was lovely. We were allowed in early to decorate with banners and balloons. Baring in mind we were a large group and all opted for three courses the food was still all served together so we had no one waiting, the staff were incredibly friendly and helpful. We couldn't fault it all :) A few of the family stayed and were extremely happy with rooms and the yummy breakfast :)

We enjoyed our short stay so much that we have booked again for September. Excellent food, friendly and helpful staff and all very clean. Hotel overlooks a picturesque nature reserve which can be accessed directly from the hotel.

A memorable meal for all the wrong reasons. I took my elderly mother out for a treat. We arrived 7.15 and ordered just a main course each at about 7.20. The food didn't arrive until 8.10pm. The restaurant was about a quarter full as it was a Tuesday evening. I had lamb : 3 dry and very over cooked small, shrivelled pieces of lamb . It might have been a good dish if the lamb had been cooked properly. My mother had the Sea Bream dish with a Thai curry inspired sauce and noodles. I tasted her food to check it when she said it was very strange. It was a very small piece of sea bream even for an elderly lady! The fish was good but it sat of a bowl of thick pureed sauce with a slight Thai flavour, no spice, and large lumps of sugar snaps and green pepper and mussels floating in it. The mussels could have been tinned but if fresh were over cooked. The noodles came separately in a soup bowl with a very sweet and sour artificial tasting soup of Chinsese flavour which absolutely clashed with the Thai flavours. The noodles were inedible. We did complain and waiter said he would tell chef but offer no apology and frankly it was now too late in the evening to order alternative dishes. even if that had been offered. We were not tempted to risk the desserts. I received £5 off the bill but no apology. In my opinion this is classic case of a hotel chain where the menu is written by a company Head Chef with some good ideas that the actual chefs in the kitchen are incapable of reproducing well. What a pity when the location is so lovely. Never going there again!

A very disappointing experience! I booked our room 6 weeks ago and clearly stated that we needed a double room in the main hotel facing the pond. However, we were allocated a room in the annex building. A member of staff at the reception said they did not see my request and apologised. However, we were told that all the double rooms had already been allocated. The room in the annex that was allocated to us had the following problems: no phone connection to the reception desk to report any issues etc; very poor wi-fi reception - it kept cutting off; hair dryer not working; weak shower flow with difficult temperature controls; hair dryer wasn’t working; no bath mat; very noisy location- sleep disturbed at 5.30am and then again at 6.30am with loud noises made by delivery vans; insufficient electrical sockets, with some sockets needing the old round pin plugs - we were unable to charge our iPhones. Breakfast option had limited range of cereals and lack of fresh fruit. Hot food was fine overall, but the bacon was a bit tough and dry. Overall, a very disappointing experience! However, staff were polite and friendly.

Oh dear this experience was terrible from start to finish. Staff just not up to job surly and impatient after pre diner drinks printed menus given them minutes later orders taker told that third of menu was not available. So we live with the limited menu. Then desert card is presented with the majority of party choosing cheese cake to be informed by waitress that cheese cake is not available. More disappointment but again it’s family do so no desert. Then to be told 10 minutes into coffee and bill arriving that they have found cheese cake,,the shame of it seemed to have no effect on staff. Then to cap it all with bells on they overcharged buy £98 pounds. With no recourse to refund just a credit note for return. Madness. Complaints we made to managers but deaf ears was the reply. Total madness.

Great food, great service and great rooms. The location is idyllic and great for relaxing and a nice night away. Stayed for my wedding anniversary and didn’t disappoint.

Had mothers day lunch.Food was really good but was let down by the service.orders were mixed up and we was told we had to vacate the table in 15 mins because someone else had booked.not the best experience knowing we paid nearly £300.proberbly won't go back.

The Mill is an old historic building with a fully operational water wheel as a central feature of the dining / lounge area. This part of the hotel is beautiful with views over the water meadows. The food is excellent and popular with walkers and diners. As an old building it has period features and narrow creaky staircases. (No lift). So recommend you inform them to put you in an accessible room if you have mobility issues. I was on the third floor so lots of stairs to the top of the hotel which I did not mind. I had standard double that was small but very pretty and a nice view of the river. The hotel is in the process of being refurbished at the time of stay, however the rooms are spotless and well appointed. Everything you need with quality bed linen, comfortable mattress, modern bathroom with power shower, decent hairdryer etc… What really makes the hotel is the staff and quality of service. Every single member of staff were so warm, friendly and helpful. I will definitely return.

Visited for a family lunch. Nice restaurant with lovely views over water meadows. Not rushed, staff very pleasant and helpful. Varied menu food hot but one dessert did not seem to be quite cooked through. We did not mention but sure this would have been replaced if we had. Will return as enjoyed our visit and staff are always pleasant.

The stay was great, nice room friendly staff. The process was easy to book, check in etc. Fantastic food in the restaurant please pass on our thanks to the chef and the staff that were working on the evening of the 24th Jan. Would certainly recommend and will definitely stay again.

Afternoon tea was awful. Sat a table waited 15 minutes for food then another 10 minutes for coffee. No butter with scones. Pot of cream to share not one each. Cakes awful. Scones supermarket not homemade. No staff around had to keep trying to find staff to ask. Nobody came to table to see if all was OK. Ruined the surprise for my aunts 85th birthday. Don't bother save your money go elsewhere. The place was not even busy.

We stayed at The Mill over Christmas . We arrived lunch time Christmas eve and enjoyed a festive afternoon tea and evening meal . Evening entertainment in the bar was a very good singer . All meals on Christmas were really lovely . Breakfast on boxing day and home . We stayed in RM 45 overlooking the river , the staff were all very friendly and helpful . I am definitely considering doing the same again next year .

We have visited many times as we live locally. Both outside and to the restaurant. Tonight didn't disappoint, we had another lovely meal. The bar staff were under pressure, but coped very well and we're efficient and polite. We ate from the main restaurant menu and were very happy with the food and service. Its the third time I have celebrated my birthday here and wasn't disappointed.

Sat outside with my 93 year old mum as it was a lovely day, ordered her the fish of the day with salad lunch and drinks, paid for at the bar as no waiting service outside and payment in advance required. Took drinks back outside. A waitress brought food to the other couple outside and she ignored all the other tables, leaving empty glasses on one and not cleaning any. She then did it all again. Terrace area seemed unloved, cigarette butts and leaves on the ground, not been swept. No cushions on the outdoor seating (they need cushions) so uncomfortable, 1 table uncleared, tables did not seem that clean, overall bad impression. Went to the bar to ask for table to be cleaned, not enough staff on so long wait, took the cleaning bottle and cloth and told them I was taking it outside so they could come and get them. Nobody came so pointed them out to the waiter when the food was brought. Food arrived, fish was sea bass, only one fillet (get 2 elsewhere) and it was overcooked and dry. The salad was fine though. No salt and pepper on the table or brought, no staff to ask so went inside to get them. There is one member of staff there, who seems to work a lot of hours (we have been there many times) and she tries very hard to provide good service. But the younger staff, including the receptionist, seem not to have had any training on decent standards. They are nice but overall the standards in the place are low and there are not enough staff, it's a bare minimum. It's a shame as it's a lovely building, great location and views and could be so much better.

Great hotel and lovely location. The management team and staff here are a well oiled machine, nothing too much trouble. Excellent food from the chef and team from breakfast to the quality of ingredients. Pleasure to stay here and already booked two more group stays for 2024/2025.

We booked this Hotel for a two night mid week break. The location was beautiful, overlooking the river and fields, plenty of swans, ducks, cows and wildlife to see! They have a permit holder carpark at the back of the Hotel, you just have to give reception your registration number. The staff were all professional and sociable, making us feel welcome from the start. We booked a double room, overall it was adequate, not too small, TV, coffee facilities, toiletries etc. The bathroom was clean, but the fixtures needed an upgrade, as a little tired. Overall we were pleased with it. The hotel itself was very clean, lovely dated building, great upstairs open air terrace with seating/ tables where we enjoyed morning coffee, whilst watching the wildlife. The only downside for us was the buffet breakfast. One of our pleasures is a full english when we go away, sadly, a buffet just doesn't do it for us, its a matter of personal experience of course. We did notice they do a great Bruch menu for under £10, so next time, thats what we would do, to get exactly what we want from a cooked breakfast. We would definitely recommend a stay here, and we will go back if we were in the area. in the Summer, the surroundings are lovely, and not noisy as we expected being near to a busy road. Lovely staff!

We stayed overnight for a wedding that was being held at another venue thankfully. The hotel rooms are dated and basic. The resident bar did not have late availability. It was the breakfast that evoked a negative review… It was inedible and not fit for human consumption. The sausages should come with a health warning. It wasn’t a case of ‘you get what you pay for’ as they might not be able to cook a breakfast but they certainly know how to charge! I would suggest looking for alternative accommodation.

We had a two night stay at the hotel. The room was clean, comfortable, and the food was good, with friendly staff on hand. We had a very relaxing stay. The hotel is in an excellent location, great views, and a must for walkers. The exterior paintwork and windows could do with a clean, and the corridor carpets too. I think with a little more TLC, the hotel would be excellent. Would we return? Yes.

Recently stayed at this hotel with my wife and pet dog for 2 nights. Had a "superior room" as no others were available. Checked in and went to room, smelt musty so opened window. There was a large stain on bedroom chair, dirt kept falling from air vent in bathroom when switched on. Shower curtain was a surprise!! This was in no way a superior room. Received a £20 credit for one night. The whole hotel felt tired and run down. Will not be staying again. Should have had both nights upgrade charge refunded as minimum.

Back at the Mill in Sudbury fo an Easter Bunny weekend. A deal we could not refuse. It did not disappoint We arrived after a somewhat delayed journey because of many roadworks. We dropped off our luggage because we wanted to visit the newly revamped Gainsborough House. It didn’t disappoint. Well worth a visit. We went back to the hotel in time to freshen up before dinner which was included in the offer. Breakfast was delicious then we walked to water meadows and took the old rail tract back into Sudbury. After a drink in the bar we then took afternoon cream tea which was included as well. A very relaxing break. D a R

We arrived at 12 noon and were taken to our table. We were at that point the only people in the dining room. After a few minutes we ordered three drinks, 15 minutes later they arrived. We ordered from the set menu, all ordered the same thing, so not a complicated order. A few more guests began to arrive and were duly served their food. After 35 minutes we enquired as to when our food would be served, after a further five minutes our food appeared and had clearly been sitting for a while as the Katsu Curry sauce had formed a ‘skin’. The food was ok but served luke warm. Our pre ordered apple pie desserts arrived, accompanied by three egg cup sized jugs of custard, we returned these to be heated. Ordered coffee, the Americana was undrinkable, tasted dire! Overall this was a very disappointing lunch, which spoiled what should have been a very happy occasion, three friends meeting up after many years apart. The table service was second rate, not once did the waitress come to check that we were happy with our meal. Sadly the Mill Hotel Restaurant, need to make several improvements, at the very least…serve the food hot, before we would consider returning.

I've been to the Mill many times and to be fair, I'm hoping this experience is a 'one off'. I brought my elderly mother for lunch. She hadn't been out of her house for a couple of months due to a recent fall and was...

NB this premises has two listings in Tripadvisor, one as hotel and this for the restaurant We had a few good meals here. Enjoy

Staying at the hotel as I write this review. I have just had our stay spoilt by the restaurant. Booked a table when we booked the room. It turns out booking is not necessary. Finished starters by 19.30. Mains came out at 21.00. COLD. This...

We stayed at the Mill via Travelzoo on a B&B basis with dinner included on the first night and complimentary cream tea. We were delighted with our meals, across the board. Dinners - absolutely delicious; afternoon scones with jam and abundant cream - equally delicious!...

Good assortment of freshly cut sandwiches however the ham was flavourless and gristly. The smoked salmon was very good. Too many cucumber sandwiches, no hint of salt and lemon. Excellent freshly baked scones, but a little mean with the clotted cream (Cornish) however I was...

I visited the restaurant on the 19th of June and had hummus with pitta bread and a brie salad; extremely straightforward dishes requiring minimal effort and skills. Yet, the kitchen managed to add a touch of horror to both. The hummus had been probably left...

Lovely location by the river, great service but the food lacked a bit of flavour. Fabulous Scotch eggs though.

I stayed just 3 nights at The Mill I wish it had been more,I had my wedding reception there 39 years ago I expected changes but any changes were for the good and the place has so much charm and character and the setting is...

Beautiful setting of the upper seating overlooking the meadows is idyllic. The cows are in the meadow and the swans and ducks are milling around. Perfect. We walked from Melford to the Mill and decided to have something to eat as well as outlet drinks...

This is a really great place to stay. Food great and staff very good at their jobs. Great bar and seating areas out side. Great location Would love to go back.

Went for my birthday we had a lovely meal food was really good, staff were great, they over heard it was my birthday and gave us a little surprise, really nice touch

We were greeted by friendly staff on our arrival. The menus arrived quickly as did our pre dinner drinks. All our food was delicious and well prepared. The staff were all attentive and professional

I had been looking for somewhere nice to lunch for a few days in Sudbury, read the reviews and decided this was the place. I’m so glad I did. The restaurant was clean and had lovely white cotton napkins.Lunch was lovely,presentation and taste,with generous portions....

Went today with a girlfriend for a catch-up and glass (bottle) of wine turned into a light lunch which was lovely, I had a salt beef bagel and my friend had the club sandwich both really enjoyed it and said we would come back and...

There arent too many decent places in town so thought we'd try the hotel restaurant and glad we did. Superb meal, beef wellington and fish and nice bottle of pinot grigio rose. Two cocktails to finish and both great and the local cheeseboard. Lovely setting...

Lovely stay at The Mill Excellent food Lamb Shanks delicious as all the other food, All precautions taken due to Covid restrictions. This is our 4 th stay here would highly recommend

I have stayed at the Mill numerous times over the years and it is always a pleasure.It has a lovely casual relaxed warm atmosphere and the hard working staff are very friendly and helpful.I did have one small disappointment with my evening meal but it was trivial and disappointments at the Mill are rare.I wouldn’t hesitate to recommend this hotel to anyone whether it’s just a meal out or a stay.

Lovely old mill building with working water wheel in the restaurant, set on the river which was slightly flooded today . Room 33 right on the river, ground floor. Room quite small but had an area to hang clothes and cube shelves to store other things. Tea and coffee as was provided . The bathroom again was small but functional with good shower. We booked a meal in restaurant. Hubby had the special which was roast turkey which he really enjoyed, I had the fish and chips which I was a bit disappointed with, although it look amazing the 6 chips were only just cooked and the fish had bones . Breakfast on the other hand was efficient , quickly served and delicious. All the staff were pleasant and happy to help . The hotel is about a 5 minute walk from the town centre. Hotel parking is free and provided just across the road from mill and you just need to log in at reception Will definitely return here

Recently stayed at mill House hotel, room lovely and clean and warm and overlooked the river and meadow, lovely to see the swans and ducks.Dinner (lamb shanks) overcooked as were vegetables, couldn't guess what they were but sauted potatoes black.Breakfast looked nice but bacon undercooked and all very cold couldn't eat. Toast standard bread and was brought out well before breakfast. Fruit salad only melon.All staff very nice and friendly.

Stopped here after our walks. Eaten inside and out. I suppose the best I can say is, it's ok...Would be nice if they made more of outside. Lovely to look across the field, but the seating area is not special. Wooden tables. Dog friendly but nothing to enhance the space. Food ok (but had lunch once - sandwich with 'side' of chips -except they were on the same plate! No - they should be in a separate bowl!) Bar area also not special apart from the feature mill wheel which is lovely. Service pleasant.Needs a little bit of money to make it better.

Great hotel in Sudbury. Lovely setting with nice walks surrounding hotel. Lovely river running outside and at back of hotel. Lots of swans, ducks and animal friendly. Excellent service and staff too, very friendly and polite. Breakfast and evening meals excellent. Very clean rooms and bed so comfortable.We thoroughly enjoyed our stay and would recommend staying here 100%.

Ate in hotel first night and was expecting basic food. Very varied menu. Food hot , tasty and well presented.

Just returned from a two night break . Hotel and area was lovely . Food great and staff lovely BUT the hotel was extremely busy breakfast was in the restaurant which was packed quite a few people wandering about with no masks getting up to get juices . Bar area was very busy , tables close together and one party of 10 were seated together until a customer complained . The party had come down to stay from a lock down area . Anxious stay . Plus side lots of sanitiser around

Everything is ‘ok’... some of the staff are very lovely, others just don’t seem like they’re interested. Food is okay. A shame as it is a beautiful building/location. (Consensus locally is that The Mill rather think a lot of themselves...)

One of our favourite places to stay in beautiful Sudbury. The present weird situation we find ourselves in being coped with very well by the hard working friendly team. The food seems even tastier since our previous visits and the busy dining room was socially distanced and managed very professionally. We can’t speak highly enough of the lovely people who looked after us this time round. Constable and Gainsborough country on your doorstep, our room had a fantastic river view and we’re planning our next visit already.

Stayed here on a groupon deal very nice indeed nice clean room with a good shower.breakfast was very good and just a 10 minute walk into town with some nice pubs.

The food and service we received whilst staying here was excellent, we would recommend this to everyone

Had an overnight stay using a Travelzoo Voucher. First visit with our little dog, in a dog friendly Room. Lovely, clean Room overlooking the River and the Ducks. Had booked Dinner at the time of booking the Room but hadn't been recorded so this was a bit disappointing - but worked out well, as we had Dinner in the Bar area instead. Breakfast was very good. Staff were lovely. Great deal and would be happy to stay again based on this offer, as great value.

It’s such a shame to leave just one star as when we arrived we thought it looked cute in a sweet little town, but this place does not perform its basic functions. Pros: the food in the restaurant is great. Although the head waiter was a bit curt. The actual bed and pillows were ok. Cons: check in was a joke. Rushed but chaotic. They had no idea what my booking was (I booked through Great Little Breaks). Was told nothing about WiFi, breakfast times, parking etc. The rooms itself needs some series TLC. Warn and damaged walls. Mould smell and dated. The windows were peeling, holes on the frame that you could put your finger through! Spiders and cobwebs. I had to deal with 3 spiders and a wasp! The room was stuffy and charmless. Dirt marks on the bed sheets (not fun to see during Covid times). We did not sleep at all - all night I felt like there were things crawling on me. I sure there weren’t but it felt like it! Woken by ducks outside at 6am. And by other guests talking in surrounding rooms soon after (such thin walls). Noisy heating system sounded like things were stuck in the pipes. Not the hotels fault I know but at least make it cute and give ya ear plugs or something! Not that it mattered as were not asleep anyway. We could not wait to breakfast so we could just get out of the place. And that was not worth it!

Stayed there yesterday, it’s an absolute perfect location, beautiful meadows and rivers to one side, a plethora of streets, shops, pubs on the other.The hotel itself is great, good sized rooms and good bathrooms, the bar service wasn’t too shabby, the restaurant is a good size and the waiting staff are doing a great job.

I dont often do reviews and if I do it will be if I've had a good experience. My husband and i came here last night for dinner. We ordered drinks but our starter arrived before any drinks appeared. We had to ask where our drinks were. I cannot fault the food but found the service appalling. The head waiter was not friendly at all, clearly they were very busy but there is no excuse not to be friendly. When our steaks arrived the waitress didn't know which one was which and laughed and said 'it will be a surprise!!'. We had a nice evening as we don't go out very much but it's a shame it was spoiled by a grumpy waiter and inexperienced staff. Will stick to Henny Swan in future!!

Great hotel in rural setting on the edge of Sudbury. 10 min. Walk into town. Large rooms and lovely bar overlooking fields. Good walks straight room hotel to Melford Hall along Old branch rail line. Food in restaurant excellent, plus doing what out to help out until end of August.

Booked 42 nights here on a deal of travelzoo via great little breaks for a change of scenery,on first impressions all looked rosy,nice location,decent room with nice bathroom,quirky old watermill with great views at the back,on the first night we had the evening meal included in the deal,the menu was limited properly due to staff furloughing,but several of what was left was also off the menu,so only left 2 dishes for my vegetarian wife and only a few standard fair for me,we ordered and what we had was nice although we had to send the wife's back due to a long hair in the samosa,which they said they brought in so not there fault.The next day we had a cream tea on the deck and when it came the cups were badly stained and dirty,they were face up so the waitress had obviously seen them but still gave them to us and walked away,when I complained they said sorry but it should have never had happened.On the second night we ate in the hotel again,and again half the menu was off,so had a cheeseburger from the bar menu which was very nice but a bit pricey,but the government scheme made it good value,and the wife had curry,all the food was very nice and good quality.Breakfast the service was very slow waited 45 minutes from ordering to being served,and saw one old couple walk out without breakfast because of the wait.The staff were all pleasant but a bit chaotic and needed extra training in my opinion.On checkout I paid my bill and got a bit of a sarcastic reply when I asked for my change,which I wouldn't normally but I didn't think the whole experience warranted a tip,would I stay here again,properly if I couldn't find anything better in the same location.

The Mill is clearly complacent and trading off its location, judging by the fact that including me, 3 of the last 4 restaurant reviews are only 2 stars.We had lunch here last week on eat out to help out, which made it around half price and, thereby, more in keeping with what it was worth. It wasn't bad. However, I had exactly the same dish as I had the week before at Henny Swan, and this week at the Cock Horse in Lavenham. Both were infinitely superior to the Mill (since you ask, it was the steak), so first up, the chef at the Mill isn't great.Other ways you could improve:a) Don't have loud, intrusive 80s music blaring out in the restaurant. Come on, this is Sudbury and supposedly a cut-above place;b) Train your serving staff properly. Ours was gregarious but mistook joviality for efficiency, in particular intruding on our personal space (during the present crisis, I would have thought utterly inexcusable, mask or not);c) Have an accurate menu. We arrived to be informed that no less than FOUR items on it were off. One would be understandable. FOUR means complacency / mismanagement;d) Moreover, deliver what you advertise. We had the bread bowl for starter, supposedly including music bread (it didn't), two of us then had steaks, supposedly with triple-cooked chips (the chips were NOT triple cooked), and another of us had the veggie curry, supposedly with onion bhaji (missing). This is all amateurish, isn't it?I'm sure if the Mill reads this they will say we should have pointed this out at the time. In fact, there are so many things they got wrong, we wouldn't have known where to start.Dessert was nice, though!!

Always average, great location. Staff are let down by obviously poor management. Could be so good! Frustrating.

Booked using a Travelzoo voucher but got a wonderful room in the main old mill building overlooking the water and animals in the fields beyond. Dinner was great and staff were very friendly and helpful. Free parking and close to the town. Would have given 5 stars but the English breakfast was not quite 100% with toast cremated in an automated "conveyor" machine, sausage, hash brown and eggs undercooked, and ingredients piled on top of each other on the plate so bacon underneath was soggy as it was underneath the beans etc.

The restaurant has a lovely setting, and we have eaten here before, but tonight the service was a bit of a shambles and the food disappointing and overpriced. The seasonal veg side dish was miniscule, and inexplicably consisted of three pickled onions, a few bits of celery, a couple of broad beans and some peas - a snip at £3.50! Would argue that menu was overpriced as a whole, even allowing for reduction of £10 a head on government 'eat out' scheme.

Cracking location within walking distance of the town. Our room was clean and well maintained. We had no complaints. Had a meal in the restaurant which was ok but a tad overpriced for what we experienced. Congratulations to the hard working waiter with the ponytail. He was the only waiter working on the evening we visited the restaurant. He was rushed off his feet!Only criticism was the staff worked hard but there weren't enough of them.Due to poor staffing ratio's this appeared to compromise appropriate cleaning regimes on occasions due to amount of customers in the bar areas. Such a shame.

My favourite place for day drinks with the girls! Gorgeous location as shown in pictures attached, lovely staff and atmosphere. 10/10 would recommend

We were pleasantly surprised. Lovely big room with everything we needed. Clean and well presented bathroom. Comfy bed. Food was tasty, but we decided to have breakfast in our room as we weren’t quite comfortable with the Covid precautions....there was a buffet, little social distancing, staff were not wearing masks and no obvious signs of hand washing/sanitising. Having said that, the staff were fantastic and certainly a credit to the hotel . We loved the outside water meadow views and nearby Lavenham. Although over the outside seating area, our room no 25, was quiet. Parking is free and easy to access. If we were in the area, we would stay here again.

The Mill Hotel is very comfortable with lovely views over the water meadows. The terrace is a pleasant spot for a meal or just a drink. The staff are all very friendly and helpful.

What a wonderful hotel and restaurant, I stayed here whilst on a business trip to Suffolk and what an amazing find ! The food is absolutely exceptional and service is second to none ! Will definitely be coming back

Love the relaxed feel of the mill both inside and out. The meadows are so tranquil and perfect for walking dogs. This was our first meal since lockdown and it was so well cooked as it is each time. Had a tasty salad which was just the right amount for lunch. Nearly all the tables outside had gone, and the only ones left had no umbrella so it was a bit hot. But plenty of tables inside so not a problem

This place is an absolute joke. Trying to charge £100 for parking because they have a system for the car park which isn’t clearly stated at all. No signs and the staff don’t mention it just so that they can get extra money if you’re going here don’t use the car park. If I’m honest don’t come here at all.

I parked in the hotel car park and had a meal in the restaurant. A week later I got a £100 fine for not registering my car at the bar. I appealed and included my credit card receipt which showed I was in the hotel for the time I parked but the appeal was rejected. I totally understand that they need to keep their car park for hotel users, but this is clearly just about making money. Could the waiting staff not have asked if we had a car? If that's the sort of business to which you want give your custom then fine, but I won't be going back there.

booked 2 night special here including breakfast, afternoon tea and dinner. We arrived 1/2 hour before check and told to go away. Room was very small, afternoon tea on first day included stale scones. Dinner first night was already sold out of preferred mains option even at 7.15. Nevertheless, dinner on each night was really good. Second afternoon tea had fresh scones. With the exception of the initial receptionist, the rest of the staff were really friendly. It a dog friendly hotel adjacent to a flood plain which is great for dog walks. Walk into town is quite short and enjoyable. Would consider returning in future.

Fabulous stay. Beautiful location, room overlooking river and meadows, staff incredibly welcoming and friendly , lovely chairs around wood burner in the bar with a great range of gins.Excellent menu for evening dinner and a good breakfast. We could not fault The Mill at all.We will definitely stay again this summer to experience the outside roof top bar.

We arrived early but we parked a registered our car. Walked into town for an afternoon tea at the Strawberry teapot We a a choice of tables and sat at a window table. The tea and cakes arrived with a selection of sandwiches Very good.

We were given an overnight stay, with cream tea, evening meal & breakfast at this hotel.On arrival (2.25pm)we were told to wait as customers are not registered until 2.30pm. Another couple were also waiting in the only available seats in the entrance lobby. We were eventually checked in at 2.50pm. This is the first time we have ever been told to wait in all our travels in & outside of this country. Not a great start as we had travelled through storm Dennis to get there!Once seen we were told our room was on the third floor, no lift.The room itself was clean and roomy with a fantastic view of the river, the bonus of being on the third floor .Our cream tea (with coffee) was good. The evening meal was a delight. We stayed on a Sunday & they catered for a roast dinner which we appreciated. The food is really great quality, well cooked & presented.There was a reasonable choice by customers needs.It is in a very picturesque setting.We did walk into town but both found it disappointing and wouldn't rush back to visit there.

Just had a really nice break at the Mill. We have been 3 or 4 times and it's still so goodGreat being on the river so relaxing. The food is superb the chef is great the taste and presentation is so special The service from the staff was so good nothing too much trouble. One of the waiters Anthony was exceptional, friendly and happy to pleaseThe room was kept clean dailyWe will definitely be back.

My best friend and I decided to have a girlie lunch oh wow we were not disappointed. Set in the best Suffolk countryside The Mill Hotel features a water mill as a central focal point in the middle of the restaurant/bar. My friend choose the sirloin steak which was cooked to perfection, with chips that were homemade and the perfect accompaniment, together with mushrooms and tomatoes. My friends verdict best steak out she'd had in years. I choose the skate with samphire, chorizo and caper butter. WOW every mouthful was a delight, beautiful combination of flavours and well presented. A couple of glasses of wine accompanied our meal and with great service we left, replete and looking forward to our next visit.

Booked for 4 adults initially and phoned to change to 6 people and also ask if we could change sandwich choices which the waitress checked with kitchen and took our order. On arrival, table only booked for four people and no message re sandwich choice. Waitress was extremely rude and we felt rushed. The sandwiches and cakes were all very nice but we left still feeling a bit hungry, we are always usually full to bursting after an afternoon tea! The waitresses are rushing all over the place and it was not a relaxing environment because of this. Will not return for food or recommend although we love the setting. I also felt a ghostly presence! I was poked roughly in the back twice while sitting in the restaurant with no one behind me and only my elderly mother next to me who can’t lift her arms. Spooky!

Fantastic hotel with lots of history.My other half brought me here for a getaway treat for my birthday. Evening meal was fantastic & all you can eat breakfast just as superb.The staff are all very friendly & always seem to be rushing around to cater for & look after customers.We cannot praise all the hard working staff, Anthony is a lovely guy & couldn’t do enough to make sure we had a pleasant stay & the manager also couldn’t do enough to ensure we enjoyed our stay. We can’t speak highly enough of the staff & excellent customer service we received throughout our visit. Thank you, we would definitely recommend this hotel & we will definitely be back.

Very quiet location next to the river and millpond. The bar is cosy with the mill wheel still working in the middle of the room. Our room was overlooking the river, clean and tidy. The restaurant menu was quite extensive with plenty of choice. The staff were friendly and helpful. The town centre is a short 10min walk away with good market on a Thursday.

Went for a family celebration meal and then stayed over for the night. Everything was excellent, the food, the service and the room. Couldn’t ask for anything better.

Ate here whilst staying at the hotel. Friendly service from the guy running the restaurant. Whitebait was a bit of a small portion but quite nice. Main of goats cheese frittata was nice with good potatoes and a side salad. Nice restaurant, probably really nicer in the summer. What I would say is given their prices they may need to step it up a bit so their dishes firmly justify their price tag.

Lovely afternoon tea, staff were so attentive. Food was yummy.......the scones were one of the nicest I have had. Will definitely go back.

I have been a regular patron off the Mill for many years.

great value afternoon tea, with fizz, served by a superb waitress called Kaz. Take a bow young lady as your customer service skills were exemplary. Good portions and tasty food made this an excellent afternoon.

I recently visited the Mill Hotel for lunch in the bar with 3 friends. The bar, which has stunning views over the river and water meadows was warm and cosy. On arrival the receptionist took details of the car for the hotel car park but failed to show any further interest and we were left to find our way to the bar and our table. We sat and waited for service but no one came so eventually we went up to the bar to be told that the procedure was to order at the bar and pay for our meals as we ordered.

We were looking forward to a nice catch up with friends in the bar but we were disappointed. On arrival the receptionist was not helpful. The setting of the bar was very good. Some of our party had Skate wings which were sent back. The bar staff dealt with the situation correctly.

My friends arranged a baby shower here for me. They were able to put up their own decorations in a room upstairs and were able to bring in cupcakes they had made for the occasion. The food provided was good and the member of staff was lovely. They opened up a hatch in the room that served as a bar which meant we didn’t need to go up and downstairs to get drinks. Tea and coffee were also provided. We had a lovely time and it was a great way to celebrate the impending arrival of my son.

What a lovely team here at the hotel, the lovely lady on reception and Anthony what a top bloke and is a real asset to the business. Food was great well done to the chief We I'll certainly book again

Didn’t love the afternoon tea. Beautiful building and views of the meadows but generally disappointed food. Hit and miss with the service. A nice place for just a cuppa and a chat or meeting, but there are way better places around for food.

Interesting hotel with lots of history. Pleasant views out to water-meadows and we sat right by the old water-wheel (behind glass). Somewhat lacking in welcome and we wandered around a bit to find out where to go but the waiter was friendly. The tea was tasty with a good choice of sandwiches, cakes and a large scone each. We were offered tea and coffee refills. All in all it was a good experience.

Been a number of times. You can't beat this place for location, over looking Meadows with roof top seating, perfect on a sunny day.

Stayed for four nights. Staff were friendly and helpful from reception on arrival to our checkout. Asked many times if everything was to our satisfaction. Our room was large and overlooked the water marshes and river. Breakfast was more than sufficient with fruit, cereal and cooked items. The bars are comfortable but we ( I ) thought drink prices were a little excessive. Perhaps it’s just a northern thing !

We've stayed before. Ma'am used to work at the adjacent hospital (now converted to housing) and it brings back happy memories. A listed site, beautifully set in Constable country by the river Stour, there is little to fault. Staff, rooms, food all excellent. Be aware it is a listed building, so no lift - check if you have problems climbing stairs. We were lucky to have a room with superb views over the water meadows.

We arrived on a Thursday and were staying that night going to a wedding further out and returning Saturday. There we many of us staying at this time and many of us shared a similar experience. Our check in was friendly, our room was very small and needs a refurb (beds/blankets/carpet) and a deep clean. Every window as far as I could see is manky dirty on the outside. Downstairs at floor level the ceiling is unusually low and I had trouble traversing the various lights, smoke alarms and beams. The next morning for breakfast there was a tiny amount of fresh fruit and the coffee was not good. Except for the lady that checked us in, the staff were exceptionally rude. There was also leak at reception which closed the stairs leading to the bedrooms leaving a walk through the entire first level (signs done were as clear as mud!) On returning on the Saturday we were told that check in would be 2.30pm by a member of our group. We went for a walk through town and did a bit of shopping and then lunch. We went back to reception at about 1.30pm (and we could see by room keys ready on the counter) and were told we could not check in before 2.30pm in a very rude manner. I did not want to stay but the group said to let it go. I did. The room on Saturday was a bit better than the Thursday but still needs a refurb. The location is really good, surroundings are fab but this hotel needs new management, investment and beyond to correct it. Manners cost nothing but they still could not provide them, amazing in this day and age.

Popped in with my partner for afternoon tea. The service and quality of good at the Mill cannot be faulted. Love this old place Been coming here for years. Well done everyone.

Nice place to stay nice rooms very clean.staff very friendly and helpful.just wish they did a cook breakfast.but would stay again.

We visited on a very warm bank holiday weekend .... The roast dinners were absolutely lovely and the veggie option was delicious..... Service was warm and friendly .... athe only negative was that there was no air conditioning so we were all really warm !!

I ate a couple of times at The Mill and the food is hit and miss. Some of it is really approaching a good restaurant, particularly the fish dishes (tried a couple) and nothing was over- or under-cooked. Also, service was quick. In other ways it was not quite there yet: too much butter and grease in most of the things I tried, especially the Sunday roast. It was pleasant enough though, and if staying in the hotel I would go again to save a trip out.

Went recently for a few drinks on a rare Child free weekend, was lovely, the view was amazing, the staff were friendly, I asked for a cocktail but as they dont do them, they recommended a drink to me and it was perfect, definitely will return!

A lovely friendly place with polite,pleasant staff. Good menu with clear markings for gluten free and other allergies. Great vegan and vegetarian options too.

I recently went to The Mill Hotel for afternoon tea with a friend for her birthday, the staff were very friendly and the food was delicious, could not fault it at all. Thank you

After a cool reception, the service was good.

After a long walk around town and along the river I ended up on the roof terrace for a cold shandy. Great views across the water meadows.

Four of us had Sunday lunch in your restaurant, the food was ok, but I have to say the service was not good, when the main course arrived the starter plates were still on the table, nobody collected our empty glasses, we ended up with about 15 empty glasses on the table, it felt like a bad runner pub, and when we asked for the bill, an very young girl looked not really happy.