The Middlegate in Pembrokeshire

Great location. Very friendly owners. Delicious breakfast. Room very clean, just a bit dated. Live bands every Wednesday. Highly recommended 👌

Service was average but the food and drink was substandard.

The owner could do with learning some hospitality :D could have been amazing but he really sank the bag...

Breakfast and evening meals where great Very friendly and welcoming.

Pleasant comfortable stay. Food was lovely

In need of updating owner was very friendly and couldn't do enough for you

Went on a Wednesday evening for the open mic night. Warm reception from staff and customers.

Called in for breakfast today 2 breakfast 2 coffee nearly £18 breakfast was so greasy we left it.but the worst thing was when we served to guy serving us smelt of body odour it was disgusting I cannot begin to discibe the smell.he really needs to do something about his body hygiene. Asked for brown sauce that was literally thrown across the counter to us dreadful service.

After a walk around the fantastic castle, we struggled to find a place to eat as most were fully booked. About to give up and head home, we stumbled across the Middlegate Hotel cafe. We were beckoned inside by the owner but we were asked to fold down our baby buggy for some reason even though there was loads of room (Sure whatever). First impressions were not great, I think we would honestly have left if we’re not all starving. The decor: old and tired and the place didn’t look the cleanest. First of all, the service was terrible. We needed to change our daughters nappy and discovered that there was no baby change. We noticed that the adjacent hotel area was completely deserted and private so asked the owner if we could I use this space.NO was the answer, unbelievably. Apparently this hallowed ground was out of bounds to all customers of the cafe. My wife and mother proceeded to change our daughters nappy on the floor of the single cubicle toilet. We had to ask for a menu after 10 minutes of waiting. Then, while halfway through ordering at the till, the owner suddenly left to serve food to another customer which was baffling. Then went into the kitchen to ferret around in a fridge and knocked over a bottle which spilled liquid all over the place. After he had cleaned that up, chuntering under his breath, we managed to complete our order for which the till subtotal was displayed to us as £9,964.85. “We can’t afford that” said mum (probably dying not to laugh). So we then had to wait until he realised the mistake and put the order through again. The food. Absolutely abysmal. By this point we were in hysterics as it was so comically bad. A safe option of burger and chips (I thought). The chips were poor and rubbery, no salt of vinegar or even sauces on offer. The burger, made up of two 5mm rubber discs with a flappy bit of undercooked bacon with cheese. The whole thing looked and tasted like it had been assembled a week earlier and then frozen to be deep fried at the desired time, dripping with grease. I couldn’t finish it. My mum had chicken soup which looked like a steaming bowl of sick. She had half of it but I think she was glad that COVID had decimated her sense of taste earlier in the year and quite frankly I was jealous of that fact. My wife and Dad both had a scone and their only complaint was that it came with whipped cream. I’m hindsight, I think we would all have chosen to starve a little longer than eat here again. Having said that, it made us cry with laughter at how bad it all was, so perhaps memorable for all the wrong reasons.

Was here again last night what a great night met some wonderful people here over time locals holiday makers , the guys and girls who play here are always great and the music 🎶 is just awesome anybody local or on holiday give it a try on a Wednesday open mic night 🎤 I can assure you , you’ll not be disappointed and you’ll be made most welcome by Peter , and all of us who attend , if your musically minded as well bring what ever instrument you play , or if you sing also or even dance 💃 come and join in and have fun making new friends honestly you’ll have a terrific evening here we are all friendly there’s no judgementalism or criticism , come enjoy and rock out to great music 🎶 George greig 🎶🎸🎤🤠😎❤️🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🍺🍸🍸

Great place to stay. Clean, friendly family running it and a bar / pub downstairs. Even live music on our stay. Free parking, easy to get to. On the main high street. Plenty of other amenities around. a minutes walk from Pembroke castle.

My Wife and I called in for lunch today.We both chose Ham,Egg and Chips,she a tea and me a latte.Although busy Peter was friendly and very obliging.The meal was freshly cooked and excellent value for money.If visiting Pembroke again would definitely visit.

Great food and wonderful atmosphere

Room was clean, that's what you want it to be. But other than that don't expect much. And if you have enough time to wait for breakfast until 9 - 9.15 then go ahead and book your stay. Peter and his wife are very nice couple.

Really lovely couple who run the hotel, very chatty and friendly and very accomodating with any things we needed. The room was clean and well equipped, it wasn't the fanciest hotel we've ever stayed in but such good value and we had a really good experience here. Also the breakfast was delicious! I wouldn't hesitate to stay here again.

Only called in cafe for food, felt most unwelcome. There were cobwebs on the windowsill, and if we hadn't already paid, would have escaped, as a few other customers did.

Could do with a clean and fresh paint, floor was dirty, and tea cups dirty, And long black hair in food. Cream tea … jam pre packed and cream whipped..

Decor could do with updating. Comfy bed and had a good nights sleep. Breakfast was ok but would be nice to have more variety day to day

Clean bed.bathroom was a joke. Needs an update very stale smells, to many stairs Room so small. Would not recommend.

Thoroughly enjoyed our stay, clean tidy rooms excellent breakfast cooked to perfection. Came as strangers left as friends. Not the poshest hotel because of age but a great place to recharge your batteries. Would definitely go again!

Very enjoyable stay, we only stayed for two nights and wished we stayed for longer. Peter and his wife were very amiable, breakfast was great, while with the evening meal the chips and steak was the best we ever had. Pete’s wife was very friendly and even gave the three of us a packed breakfast to take away, as we were leaving early in the morning. I have stayed in many hotels around Britain, and I recommend anyone to visit Pembroke and stay here. 5/5 in my book, but 10/10 sounds more like it.

Rambling guest house in need of an update. Earliest breakfast is 9am

Hayley and Peter are the most welcome , approachable hosts I ever came across, They do all to make you feel great ,I would recommend this place to everyone , communication and friendly atmosphere is simply outstanding.

Firstly I just want to say pembroke town was beautiful we loved the scenery and the castle. Please be aware We arrived before 2.30 the building was closed we had to wait 3 hrs the owner refused to apologise saying he was open no you were not I know what time we arrived. As a hotel we were expecting atleast an open receptionist we were greeted by a sticky top bar. The smell of fat was.horrendous as the kitchen door was open. In between sorting out arrival he was putting on the fat fryer for a builder that was staying Owner unprepared to greet us was flapping and telling silly jokes too over friendly to a point we had to ignore him The place looks derelict filthy windows and cobwebs everywhere i thought it was a wind up The place has fousty clean but just surface cleaned the corners had not been done for.a.decade you could tell furnishings were grim and carpets buggy. Chairs were dated paint peeling off the list goes on grim Narrow hallways fire escape was a floor down no other fires escapes near room Room was dated windows dirty tv blurry holes in walls bathroom was tiny could barely move Carpark we parked at a pay point as we were not given directions at the hotel so we wasted time.having.to repark no aopology Breakfast was grim swimming in fat and who serves tinned tomatoes with beans on a positive we we were asked if we wanted more no thanks I went hungry Ownere wife barely spoke owner didnt stop or get the message he was annoying he will actually tell you he is annoying The owner told us he really needed to take our temperature due to covid but he wasnt going to.bother he had so much to check so we were not checked and could.have put others at risk or ourselves unbelievable So.if the owner reads this review please revamp your property it is not a clean comfortable place to stay I felt like I was dossing have stayed in better hostels. Oh and the fire doors stays open when you open it another fire hazard

I left after 2 nights of 6 I'll say no more.

This cafe was a reflection of the ghost town we visited which is a shame seeing as the castle is amazing, in a town with so much history. Anyway it was deserted when we walked in but one of the tables was marked reserved so couldn’t be that bad, we thought. We were with my sister in law and husband all ordering a light lunch before moving on to the castle. The owner seemed obsessed with his bank not allowing him to have a business account ( not surprising) and said cash would be preferred. We ordered 2 prawn salads and a cheese sandwich. Well what can I say ? In between updates on the business bank account and some terrible jokes. Our lunch turned up , which we had to prepay with cash only due to the buisness bank account situation. Old beetroot, turned brown, silver skin onions, also turned brown and a pile of old prawns, which literally squeaked on eating, . The cheeses sandwich was your standard brown bread , soggy bottom, and totally tasteless. The final straw was the dried up lemon to squeeze over the prawns and a tomato with something white and indescribable smeared across it. We got up and left !,

The hotel wasn't what I expected but we had a fairly clean room it had a bit of an old building smell to the place ,breakfast was ok nothing special and the owners were very charming especially peter he was always quite happy and liked a chat ,,,,would I go there again probably not because the town seems to be run down a bit which is the case in a lot of towns these days ,I would say that this pandemic hasn't helped matters at all I'm afraid,as there is not a lot to do there

After a nice day walking around the castle we decided to go for lunch and opted for for this little place and enjoyed our experience . The owner was very friendly and did his best despite being on his own for the day . He had a great sense of humour . The food was quite tasty . We went for Scampi and chips with a BLT and a strawberry milkshake . Overall we really enjoyed it although the milkshake was a little watery but really liked the scampi . If you are looking for good food and chat then this is definitely the place for you.

Nice people, cosy room and bed. And good breakfast. Caters for lunch and dinner if required as it is a cafe /restaurant as well

First time we've been to this cafe greated by a friendly owner with a good sense of humour. Very clean and hand sanitiser supplied on arrival. Served very quickly considering how busy they were at lunch. Food was presented very well and was delicious. Reasonable priced. Would recommend.

Firstly let me say that the owners Peter and Hailey are extremely friendly and helpful, even though we were later than the time agreed to check in Peter helped us such a lot!! Our room was extremely clean and bed were really really comfortable so we slept well on our 3 night stay. Breakfast was included in the price and was lovely. I can honestly say they are working so hard in these unprecedented times. We will certainly stay again.

Today we went on an planned visit to Pembroke and ended up at the Millgate cafe. We went inside and stood waiting at the counter waiting for a member of staff to appear. Eventually "Basil Fawlty" appeared from the kitchen ranting how his daughter hadn't bothered to turn up today and how she wants him to buy a car and how he will play her at her own game. Who cares? We certainly didn't, all we wanted was lunch! Eventually we got to order 3 cooked breakfast and 3 cokes £30 - expensive considering the bad decoration and deterioration of tables and chairs. One we paid, we were give 3 black serviettes (which he had bought from a job lot!!) And 2 small sachets of cheap tomato sauce between the 3 of us. While sitting waiting for the food, we observed the man "clean" a table which was a quick squirt with flash bleach and a quick wipe (he didn't move the slate table mats and it really was a token clean considering cleaning should be done under a Covid cleaning schedule and there is no way this was). Eventually toast arrived at our table, cold, butter thinly spread over but not into the corners of the bread. So we have the toast which was part of our cooked breakfast but as yet no sign of the rest of our food!! Still no sign of the rest of the cooked breakfast, I dared to ask for some butter and tomato sauce to which Basil loudly shouted 'well how much do you want, I'm going to have to charge' Really? We had 2 sachets of cheap tomato sauce, how dare we ask for 1 each. I then told him that if we hadn't already paid, we would have walked out!! Disgraceful way to run a business. We eventually got the breakfast which was chucked on the plate. Sausages were pre cooked and not fresh. Not a good experience and certainly would not go again, really not interested in how unreliable your daughter bus (he told everyone who dared to step into the cafe). So Badil, next time your daughter doesn't show up, don't bother opening because you came across as a manic idiot

Only popped in for a coffee and a scone.

I was attracted to this place because their rates were competitive & I look for a good bargain !

Clean room good food and helpful staff

EXCELLENT, Thank you very much xxx Congratulations to you all

Owner was a bit too intrusive asked personal questions and it made me uncomfortable, the room was a lot smaller than I pictured it, bathroom facilities weren't great either the sink was too small and the hot water took time coming on. The bed was comfy but that's pretty much it. 2/5

Came for breakfast and got greeted by a very nervous man. Telling me something about the hotel guests. Bit confused as to why he told me but hey.. I ordered breakfast for both me and my partner and got told they only do cups of tea, not pots so I go with it. only to find the hotel guests come down and served tea in a pot🤔 litte wait for breakfast but was expected... Music playing in corner was quite relaxing... Breakfast looked quite nice tbh but!... The beans tasted as if they had ketchup added as they where quite thick in consistency, the sausages 🤢 disgusting I couldn't eat them taste of fat... Rest of the breakfast was great the eggs cooked perfectly and the bacon had 0 fat so I was very pleased... Server man was very nervous when bringing food and do a very annoying laugh which was very loud. Just took it as nerves. The cafe was light and bright but the tables all but one matched... And the massive rug in the middle of the room was grubby and not clean at all. I liked the wall art that was cool. Overall I felt if they improved the sausages and gave everyone the same (tea pot or no tea pot) and they cleaned up a bit it would actually be a really good place to eat.

Yesterday morning we rang the hotel after learning our afternoonferry to Ireland had been cancelled and needing somewhere to stay until early the next morning when we were due on the next ferry Peter was incredibly helpful and arranged a room for us in short notice, have us a quiet room at the back of the hotel so we could get some rest and arranged a taxi for us. The room was clean and comfortable and just perfect for our needs. The bed in fact was particularly comfortable Thank you for helping us out on a cold rainy day!

Staff friendly and helpful, good food

One star because it looked nice from the outside. Inside was a different matter. The woman who worked the till was rude and uncaring and the impression we got was that she'd rather not have my wife and I in the place. We decided to leave mid order.

Nice little pub b&b run by a lovely family in a great location right on the high street :)

Chambre familiale petite. Salle de bain minuscule avec lavabo dans la chambre.. patron tres sympa

The tops: friendly and helpfull owner, location in the middle of Main Street in a lovely town and the low price for the single Room. But sadly the hotel is getting outdated. A make over (new floor, new decoration, hallway, making bigger rooms) with new prices and a breakfast slightly more European style will do the hotel also good. Breakfast was included in the privé, variation could improve.

Fantastic breakfast lovely friendly staff xx

Very nice place to eat, had coffee and a scone excellent. Owner very approachable 👍👍

We didn't stay in the hotel but ate in the cafe, service was poor with food being barely warm when served. Didn't even have the correct prices on the menu and was charged more at the till. Will definitely not be returning.

We love the music night every Wednesday

Friendly staff, nice comfortable room.

Arrived nearing three and although nearing closure time patron still enthusiastic to serve an excellent home cooked meal, bravo!

Went to the Open night Mike night on Wednesday. What a great evening. Lots of local talent and great music. the venue is huge but totally undervalued by passers by. The evening was excellent and free. Just buy a beer or two and get entertained all night. You can even stay in the upstairs hotel if you have too many bevvies.

Ok place good Stella nice staff

Dated and in desperate need of decorating

Not very good, coffee bitter, toilets disgusting, sink hadn’t been cleaned for weeks. If I had gone to toilets before eating I wouldn’t of ordered food or drink. Place seemed scruffy and staff not dressed very smart for serving food. Would not recommend.

Amazing owner, very friendly and inviting, could do with some modernization but apart from that amazing room for an amazing price, we stayed in room 4, was very spacious, the bed was very comry and it had nice bath.

Came for breakfast today with the family, cafe feels dirty, toilet facilities need a good scrub. Don't think I've paid so much for so little. I wouldn't recommend it to anyone...

Ok so if you want a nice old school place for lunch you will not be dissapointed . The owner was very friendly and the food was great. If you want some fancy Chelsea foodie restaraunt then probably best to avoid but if you want to be reminded of the great old cafes nan used to take you to then you wont be dissapointed.

Called in cafe for lunch while on holiday. No staff visible, asked in adjoining pub and eventually female staff member came to service area. Food has to ordered at counter and paid for first. Ordered from somewhat indifferent staff member. The food was edible but not very well cooked or presented. Toilets could do with refurbishment.Unlikely to visit again.

This hotel is really amazing peter goes beyond his duties. I am currently staying here for 77 days the breakfast is really nice the packed lunch he makes me for work is amazing as well. Such a friendly and welcoming hotel. I recommend this hotel to anyone. It's central to everything as well.

Small quiet hotel. Excellent food. Staff are very friendly

We stayed here for 1 night, as that was all we needed. Convenient location. The owner was very hospitable and treated my wife and I very well. I recommend this place.

5* Great brekfast. Good service. Reasonable prices. The owner is very welcoming and friendly. Couldnt reccomend it more

Great brekfast. Reasonable price and the owner is very nice. Cant understand all the negative reviews on here

Not very good,rooms were not clean enough,very shabby,food ok.Wont go there again.

Dirty looking, because of this it makes you wonder how bad the kitchen is.

The hotel is clean and the hosts accommodating. The location is perfect. Actually, we booked the room sight unseen, but the host was so helpful when we walked in that I decided I didn't care what the room would be like. And the room was adequate. They have a large TV lounge on the first floor that makes up for the tightness of the rooms.

Popped into the cafe for coffee. The owner was very friendly. The place is massive, but in need of some tlc. I would still visit again, though, it has a lot of character.

Been for afternoon tea and coffee and a sandwich for the children, tea came with a teabag in boiling water said they'd run out for lemon, no one ever came with lemons, tea stewed, coffee was 'cafe d'brasil' never tasted anything like it!...asked her to take it back was offered something else but didn't leave a lot to be desired at this point! The sandwiches came on cheap square white bread, with the worst sausage on wall's/cash and carry type?? If you're going to run a cafe in a prime tourist location, you do it whole-heartedly. Unfortunately payment upfront upon order (there's a reason for this!)otherwise I would have withheld payment altogether...ripoff! We werent greeted or bid farewell, no cakes on display, it was cool and rainy day, we were wet and so shut the door behind us and she went and opened it! Uncomfortable, (yes there was a manky rug in the middle of the cafe, which doesn't strike you as something you can keep clean in a food environment) and unwelcoming experience leaving me hungry and thirsty upon leaving!

Lugar como sucio, en la sala de los comunes me pareció una gran botella vacía de alcohol así como una botella vacía de vino bajo el sillón individual. Los televisores no funcionan. El bar cerraba temprano, alrededor de las 10, así que tuve que usar una puerta lateral y no por la entrada principal. Huele a humedad y como en el secador laundrary alrededor del hotel.

I got a very warm and helpful welcome from the landlord. Nice room and a good breakfast. I do recommend a stay at this hotel.

Llegamos después de las 9 de la mañana para el desayuno en el banco para encontrar la cafetería parcialmente abierta. Es parte del hotel y los huéspedes eran de comedor. Nos dijeron que los huéspedes del hotel tenía prioridad y nos bienvenido a esperar, cosa que hicimos. Cuando finalmente nos sirve, el desayuno era razonable pero no excepcional y a un buen precio. Mi queja habitual de efectivo y llevar salchichas en vez de carnicerías locales aplicados

This Hotel was excellent value. The room was spotless with very comfortable beds. The breakfast was great and very substantial. The propriator was helpfull and friendly. We had a lovely evening meal with was very good value.

Peor lugar para comer nunca. La decoración es horrorosa. Telarañas por todas partes. Las mesas no se limpian. Los pisos nunca son bañadas en cuanto a la alfombra en el centro, necesita tirar de salud y seguridad hay que intervenir. Había un niño muy joven detrás del mostrador donde se sirve café caliente. Tuvimos que esperar 10 minutos antes de que alguien venía de fuera de la parte trasera para ser servido este sitio es un lugar para evitar

Nice place, well run and good rates.

Cosy and welcoming venue, very friendly staff and great live music setup

nice little bar that also server meals, has pool tables, live music and a bit of everything. Very friendly and accomodating owner and well, that's it. Go and have a word with him, he's a barrel of laughs this one.

Necesitamos visitar Pembroke en negocios y este café a las 2.30pm. Era muy tranquilo y éramos las únicas personas. No había nadie para tomar nuestra orden para comer aunque vimos instrucciones para pedir en el mostrador. Después de mucho llamar a alguien que nos parecía y de nuestra orden. Tanto mi esposa y yo tuvimos una tortilla de queso, patatas fritas y ensalada y ambos acordamos nuestras comidas eran frescos, caliente y delicioso preparado. Sin duda regresaré.

Following on from watching the "Me before you" film , we decided to visit the castle ( where ever it was ) .. This led us to booking this accommodation in Pembroke through Trivago and hotels.com due to the close proximity to the castle .. What a mistake .. The hotel is awful like a rundown blackpool B&B . When we arrived there was washing everywhere in the bar area and were stood around for about 10-15 mins before we were seen . And the smell from the cafe attached was overwhelming .It turns out that the hotel had not received the booking from hotels.com the room we had booked was already being used for the week .To be fair we were offered another room for the same price ( on first impressions this was a nice gesture ) the owner mentioned that the room was not at same standard as the others . The room had 3 single beds , a tiny CRT tv from last century and 2 skylights with plastic bin bags to block the sun out . ( something about night shift workers )I would not have stayed in this room if it was free to be honest .. Not a place I would return to - but I have to add this is not 100% fault with the hotel ..

Les assiettes sont copieuses et la nourriture est plutôt bonne, le tout pour un prix très décent. En revanche, l'hygiène est à revoir, la table collait, les verres et les couverts n'étaient pas très propres. Et l'eau est un peu chère aussi.

Nice meal very good value for money very quiet had the curry I would recommend would come again the wife had the jacket potato really good

Almoçamos neste restaurante.Fazíamos nosso pedido no balcão,pagávamos e depois nos levavam até à mesa.Atenciosos,comida bem feita e gostosa

Stayed there for 4 days whilst working in town great hot breakfast fill you up for day ,Peter the owner helpful and friendly the room was clean and tidy would stay again Thanks Peter

Arranged at short notice I had a small but adequate single room. Newly decorated it had all facilities you would need for a short stay. Excellent traditional English breakfast. Car parking is secure at the rear but access is via The Parade and tricky to locate. Overall good value for money.

We were visiting the area on a very wet Sunday. The cafe was quiet when we went in but it became busier. The food was great for the price. My husband had a huge cooked breakfast & I had a lasagna. The chips were a really treat - proper chips, not the usual oven baked type.I would have given it a higher rating, but there was no loo role in either the ladies or the gents, & we had a couple of dirty glasses.

Having walked round Pembroke castle we were feeling peckish and found this lovely place on the high street. The owner was a nice bloke and we chatted away with him about trade and the shooting of a film taking place in the town that day.We both ordered the mega breakfast and a coffee and it was really tasty and filling.Great food good prices and a brilliant host. Definitely recommend to anyone who's in the area.Mike and Kari.

Came back to the hotel after looking around the town for somewhere to eat and was just about to give up and order a Chinese. when Peter offered to open up the cafe especially for us so we had somewhere quiet and relaxed to eat our food.Thanks!!I had a prawn jacket potato and my partner had the cod and peas.Everything was lovely from the wine to the meal, the portion sizes were a little on the large side and we had no room left for dessert!

Hosted by Peter and his family you get a menue on paper and even a better one by Peter's verbal description. Prices are lower than in the other main street restaurants and the food is at least as good. Very recommendable!

We came in here for a scone and cappuccino. The cappuccino was poor quality, sour tasting. The scone was warm and quite big, but the jam was poor quality and the cream was whip creame, not proper cream, tables and chairs were dirty.

Was welcomed in with good humour, friendly and chatty staff who couldn't do enough for us! Outlay clean and pleasant.Ordered a mega all day breakfast and two small for the children (specially cooked as they had finished small breakfast at 11:30)Food was as expected, big and filling! No complaints.Overall good food and great service!

Having a few hrs before the ferry we decided to eat in Pembroke. Having left Brown's in great haste ( see review ! ) we came across Middlegate restaurant which was a cafe in Main st. When I went up to the counter to order I was greeted by a youth who informed us that we would have to buy bottled water as the tap water came from a tank! We found it strange that the staff didnt come to our table to take our order as in most European towns this is the norm( Apart from carvery obviously where you pick up your food at the counter). We waited for approx 20 mins for our meals ( omelettes, kids meals, panini ) and my goodness the manner in which our meals were given to us was shocking! The waitress was a young girl of perhaps 13 who never looked at us,barked out the meals and then left us there with no cutlery! She did finally bring cutlery and when I asked her politely for ketchup she said " It's over there!" as she pointed to a press from which she had earlier retrieved the cutlery. We don't expect pampering in a restaurant but civility is not too much to ask for! The food itself was reasonable though pricey for what we got ( £25). The service and the dated decor would definitely keep us away from Middlegate in the future!