The Imperial Hotel Restaurant in Pembrokeshire

Only had a coffee. Place was empty. Hope the refurbishment will bring the crowds back

Full of charm and history and the most magnificent position on the cliff edge overlooking the sea with terraced gardens and originally steps down the beach now full of discarded building materials and old mattresses. The steps and gardens, not the beach! This hotel is currently undergoing much needed renovations, with scaffolding and workmen necessitating closing many rooms, particularly the restaurant and the guest lounge. Staff are lovely but because of the conditions, overworked and this does sadly impact service and quality. However, hopefully when the work is finished this hotel may regain the standard and reputation it must once have been famous for. However I still enjoyed my stay and gave it 4 stars.

The hotel is very dated, but it's in the process of being renovated, and it's going to be stunning when it’s finished.

Just spent 3 nights in beautiful Tenby staying at the Imperial hotel although a little run down it has just changed hands and is in the middle of a huge renovation. Staff are lovely, beautiful position inthe cliffs overlooking the gorgeous beach. Would love to return to the town where i spent my infant schooldays.

Just had a great stay the staff are super friendly and helpful . The room was amazing with fantastic views and it's very dog friendly too which is great as we took our Scrappy Dude with us and he loved all the attention 👍👍 very clean and tidy and I would defo come back and recommend to anybody that's thinking of staying 😊

Just popped in for a pint & sat on the veranda. Hotel staff were friendly, and the hotel itself looked a little dated.

Fantastically located hotel overlooking the coast. Loved nearly everything except: - no parking space - four poster bed was 'challengjng' to get in / out 😂 - shower water far too hot - couldn't open windows - size of room for Superior Double was amazing, though I'd do this layout different - staff were friendly and amazing - the fact that it's dog friendly is a huge bonus 🐶 - full buffet breakfast was great 👍🏾 - views are outstanding

We have enjoyed a few drinks here, as well as a few pots of tea. A nice view of the sea as well as indoor and outdoor seating. Very handy as it's open for long hours so nice to get a break from the wind and have a sit down. Staff are very friendly

Don’t bother waisting your money awful durty place, there were moths in the room which from the photo they were eating the curtains needs to be update

I stayed in yr hotel from the 6th until the 10th of May.My room was lovely and the food was really tasty plus it wasn't 2 far 2 walk into town.And i'd like 2 say thank you 4 lking after me when i had my epileptic fits i am now at home and lking 4ward 2 my next holiday in the Isle of Wight next month.plus my bedroom was nice.I will definitely come bck 2 yr hotel.xxxx

Great views whatever the whatever

Rather run down but nice view of the sea

Great place for a drink, the views are out of this world.

So it may have seen more glorious days but the Imperial has breathtaking views gazing out to sea from the public areas as well as from the rooms. Opportunities for entertainment; people/dogs/gull/sea watching – join the waves and gulls make a noise, twerk and loosen a little, stand/sit quietly, maybe just smile. Tai Chi on the beach, anyone? It is warm, relaxing, clean and tidy. It is not many walking steps from shops and other amenities. The hotel “sits” on the beach; almost advocating sandy strolls and water’s edge activities – plenty of unwinding time can be had; still or slow pace, jogging speed or faster. Not forgetting the car parking nearby - not hotel's tho’. The hotel seems “far from the madding crowd” but as soon as you step outside, there is the world, which is reassuring. The food/meals are all righty to yum, but could do with more fresh vegetables. They gave me porridge in the morning on request which is most appreciated. Staff and service, pleasant, helpful and friendly. Good memories had. I relished my break at the hotel. Would stay there again should circumstances present itself.

Great hotel, great location. Very friendly staff. Room was quite big with sea view. Food was excellent. Highly recommended

Stopped off for a Buffet Breakfast during Ironman Wales day. We weren't looking for anything special, just a simple breakfast. It was 9.30 so the initial rush had gone and the dining room was pretty empty, unfortunately so were the buffet food areas! There were lots of people queuing for food that would arrive in minute quantities that were taken immediately by the people waiting. There was no bread for toast, the toaster didn't toast the toast and if you put it through twice it burnt it. The place was entirely understaffed with one poor girl who clearly couldn't cope. In the end we gave up on the cooked breakfast had 2 slices of toast (burnt) a small coffee and left. Visited the Gents on the way out that had no hand towels and the electric dryer was not working.

Booked imperial hotel for my wife’s special birthday, looking at the photo on their website, which looked great. Went to check in at 3 pm and I was told our room was not ready for another 40 minutes, when this has happened at another hotel, they usually say we,lol get you tea or coffee while we get your room ready and sorry it’s not ready yet. Instead receptionist said we could go for walk and come back in 40 minutes. Well, we came back checked in and went up to our room which was nothing like what it looks like in their brochure, It was very small room, the bathroom was so small we couldn’t even put soap bags in there and the show, well I it was so slow, I could wee faster. Paid for breakfast £40 for two morning breakfasts, first morning we went for our breakfast, there was very little choice of food, no fresh fruit and no pastries, only scrambled egg, no other eggs available, cold beacon, bean. Very poor choice. Service was very poor too. Would not stay there ever again. Over all very poor hotel. No parking

We stayed at the hotel for 4 nights with our doggy and the hotel was great and the staff very friendly. It was s shame that the roof terrace was shut as it would have been great. Our sea view room was a really good size, but it probably needed a bit of updating. Needed a lick of paint, new curtains etc. The best thing about our room was the EPIC view. Can overlook the other stuff, just for that view.

Booked in for Sunday lunch, with some friends who were staying there and had a 60th birthday to celebrate. On arrival in the restaurant a jazz band were playing, they were located within a small area where the diners were seated. The music was too loud to sit and chat and as we were celebrating it made things a bit difficult. We were sat for at least 40 minutes before we were able to ask a waitress if she could take our orders. The menu on the table apparently was the wrong one and no starters were available! We all ordered and asked if we could have the wine list, this took time to arrive and even more for someone to come back and take our order. So almost an hour passed, we asked the waiter when we would receive any food and was told “you are next, show some patience!” The wine arrived with food shortly after. We all had beef all but one who opted for pork. The beef was the extremely thin beef you can buy cooked in supermarkets , not carved but it seemed to be the formed stuff. Tasteless, no wonder there was a big Yorkshire sat on top, as well as the thin pieces of beef there were 2 smallish roasties, a small dessert spoon of carrot/potato mash, same size portion of cauliflower and broccoli cheese and a very thin gravy. Absolutely shocking! I will say the roast pork was a slice of carved pork with a piece of crackling. We all ordered strawberry cheesecake, clearly out of the freezer, little flavour and extremely soggy base. So, food wise extremely poor and had it not been my friends 60 th birthday lunch I most certainly would have tackled all the issues at the time, including the rude waiter. We are a group that meet to dine out regularly in Pembrokeshire, we will not be returning to The Imperial Hotel.

The hotel is bright, clean The barman was on his own, very cheerful and happy to deal with the customers, l should think he worth his weight in gold. The young lad actually bringing out the food was extremely hard working, pleasant. My family and l were very disappointed with the food, FROZEN FISH (we ordered fish and chips).

During our week in Tenby we had lunch here a couple of times and found the food to be very good, the staff were helpful and really pleasant and the hotel has a great outdoor sunny terrace with views across North Beach and St. Catherine's Island. Dogs allowed in the bar and on the terrace.

My husband myself and our 2 little dogs recently stayed at this beautiful hotel we were upgraded to a superior room which was lovely and clean with the most amazing sea views. We slept well in a comfortable bed. Scaffolding was being erected for the start of a major restoration programme which did not impede on our stay. The staff were very friendly and professional. Breakfast was very good couldn't believe how good the 3 course dinner was especially for the price it was freshly made not ding ding food. We left feeling happy and relaxed can't wait to book our next stay later this year. Highly recommend this hotel.

Disgusting salty food .. and burger was not cooked so after one bite ; it was inedible. I kept quiet except from mentioning that’s it salty ; thinking it could be sorted out not in front of my guest. Unfortunately; HR attitude was appalling.. all I got was an email amd that they looked into it snd complaint closed. Never expected such a service from such a big company. No words to express there attitude. I guess people need to create a scene there snd then for them to take action and you receiving a probably better service

Friendly service, good choice on menus. Nicely presented. Not gourmet style food but fresh veg, lovely potatoes.

Nervous to stay here after reading some reviews but our room was very modern and clean! Beautiful views and very friendly staff.

A little dated in places and in need if a kick of paint, but friendly and a fantastic location overlooking the sea and central to the pretty town centre. Staff very friendly and helpful particularly Angel who like his name sake went beyond to help a friend when they hurt their ankle on the beach. Good value for money break

Lovely atmosphere and excellent staff. We just popped in for a coffee and it has wonderful sea views. The coffee was very nice although a shame they couldn’t do cream instead of milk. Very accommodating for my partner who was breastfeeding and decent facilities for changing our baby. Just needs some updating and a lick of paint to restore it to its best.

During our three days eating in the restaurant they at times ran out of mushy peas ( they gave us warm lettuce instead!) apple crumble, brown bread and muesli. There was also no fresh fruit provided at beakfast ( prunes and grapefruit slices do not compensate for the lack of fresh fruit). The staff ( especially Kiti) were very good, and were not to blame for the shortcomings of the kitchen.

Tried to order the vegetarian burger, but it was sold out. We then waited for 50 minutes for our food! The fries were mediocre at best, although the burger was ok. The view from the terrace is very nice, but go there for a drink rather than for the food. Severel guests that day had trouble with paying by card

We had a meal in the bar area. Was ok. Vegetable quantity coming with the mains was rather small, but the meal was ok.

We visited this restaurant to celebrate our wedding anniversary during a short stay in Tenby. To say we were disappointed is an understatement. I had the ‘Luxury’ Fish pie at 16.75, it was nice but not Luxury and came on a very hot plate with a side salad on it. The vegetables were cabbage and tinned mixed veg!! Now maybe it’s me but the last thing I expected was tinned veg. There was no ambiance in the restaurant and lounge, it was all quite cold and unwelcoming. The staff were good but unfortunately fighting a losing battle.

We went in here for a snack at lunchtime and were not disappointed. The restaurant overlooks the sea and there is an open air terrace where you can sit out. We had a BLT sandwich at £5.95 and an egg & mayo at £4.85. Both came on plates with salad and crisps and were delicious. With 2 pints the bill was £19.00, so the pints were a little expensive at £4.10 each.

The dining area is down 5 stairs which is awkward for a disabled person. overall the food is of a good standard and well presented though the portions could be more generous. Staff are very helpful and polite.Views from the restaurant are exceptional.The Al-a Carte menu is quite expensive and the wine list is both limited and expensive for what is available.

Relatives were staying here and we joined then for a meal on Good Friday evening. The dining room overlooking the sea is a lovely setting. Unfortunately that and the company was the best thing about the experience. My wife had a vegetarian dish with asparagus which was very spindly and overcooked - not nice. My fish was OK but un-seasoned. Service was pretty haphazard too. There is better food to be had elsewhere in Tenby.

Booked this through Shearings, and mistakenly ignored the poor reviews as I think people often have unreasonable expectations for a cheaper weekend getaway; however this hotel is in need of a major overhaul and upgrade.I paid a premium for one room, which was okay - but with some very unacceptable damage, mould and stains. However I also had to pay a premium for a single room, which was grim at best, and couldn’t even be used for one night as the fire alarm was removed - although according to the hotel it would have been okay!The staff do try, and the food is bearable, but the whole place is filthy and needs a complete refit.Ironically I’d never be able to go back then because location wise it is stunning & has enormous potential, so would cost an arm and a leg.There are plenty of other places in Tenby - use them instead!

We called in for lunch and I chose the triple toasty. When it came it was a very standard ordinary toasty with just two slices of bread. When I queried this the waiter he said it was something to do with a new chef and they hadn't bothered to change the menu. Three of the four meals included a salad and crisps. The crisps came in a small pot which wasn't evened big enough to hold a normal full size crisp, the portion of broken crisps was very small. The salad was basic and some of the lettuce was brown on the edges. All in all very disappointing.

Personally, I feel this such a shame that this hotel has gone down hill so much. We originally booked to stay here, but cancelled and booked the Giltar due to the poor reviews here.

The food was very average but not enough to make me return to this hotel as found the standards very poor. The dining room was hot and stuffy and none of the Venetian blinds were working so guests who had requested a table with a view soon wished they hadn't.

Lovely views for the terrace , but perhaps reiterate the need not to feed the gulls. A family while we visited encouraged the children to feed them, maybe a notice under the glass on the tables. It really is frightening for other diners

Called in for a coffee thinking it was such a nice setting on a hot day sitting outside looking over the beach. What a disappointment - dirty, threadbare carpets, seagull droppings over all the tables and chairs, uncleared tables which attracted the sea gulls who were all around our heads, toilets also not very clean. We didn’t get anything from the bar and just turned around and went elsewhere. Always thought this would be an impressive hotel (as the costs indicate!) and surprised that Shearings use it - this has made my mind up NOT to go on a Shearings holiday too if that’s the state of hotels they use.

This restaurant is in a magnificent position overlooking Tenby South sand but that is where the delights ended. We were warned on ordering our meal, (only main courses ordered) that there could be a wait. In fact it was almost an hour before our meals arrived. In the meantime we ordered a bottle of wine which appeared to have lost at least a glass full before it reached our table and the cap had been opened somewhere other than at our table. The waitress refused to change the bottle stating they were having trouble with their supplier. Not our problem of course.

Restaurant obviously caters for coach parties primarily and so food was rather bland and mass produced.

Breathtaking sea views and extremely friendly, helpful staff. Good wholesome food, plenty of choice and very tasty.

We came here for a drink to watch the sunset from the terrace. The view was nice but the bars are too high if you want to sit down and look out and they also need cleaning as are covered in spiders. The drinks were quite expensive and actually about the same as what we pay in London. I wouldn't mind paying the extra if there was something special but the glasses are cheap and ugly. I think this hotel seems quite confused... either you keep charging the same prices but improve the quality and cleanliness of the hotel and bar or you lower the prices so that people don't expect too much.

Booked this Shearings hotel with some trepidation (in part, due to some of the less generous comments on Tripadvisor).

This hotel is sitting in a prime location for views across South beach to Caldy Island and down to the bandstand. It's views outside make up for some tired decor inside. I understand this is a large building and so the maintenance alone must be astronomical, however when a hotel is charging premium prices you would hope to stay in a room without damp patches on the walls and where houskeeping hoover daily... The staff are all very friendly and I'm sure there has been work done recently in some rooms. But in order for it to achieve a higher rating than average, more money needs to be spent rectifying issues with the building itself.

Went with friends 10th July -14th July

One cannot say the food is fantastic though breakfast is very good. Wonderful toasters! As there are so many eating places in Tenby this is no problem. Having said that, the dining room is clean, the service was good with welcoming smiles a wonderful way to start each day.

I usually stay in the Atlantic Hotel but stayed in the Imperial with my friend for a long weekend .

Caesar salad was drowned in dressing It was like soup with lettuce in it I complained but was not offered a replacement or refund but just a coffee which I did not want Very dissapointing I will certainly not return

sat outside for lunch- Egg sandwich and Caesar Salad. Sandwich very average and only ate half of it. Caesar salad was drowning in dressing

Great room on ground floor with amazing views of the beach across to Caldey island. 2 single beds and ensuite were functional. Room opened out onto a huge balcony alongside the bar. Disabled friendly. Corridors and room were boiling hot with radiators pumping out heat. Decor is tired. Staff friendly and doing their best . Lots of repeat customers who loved it including my mum.

Very nice hotel with great staff , there were a few signs of wear and tear but rooms were clean and most importantly warm. Food was also good although breakfast could have been a little hotter. The package with Shearings was very good value for money and the lady coach driver was excellent . Tenby is a wonderful place where I hope to visit again in the future?

Early November is not noted for its pleasant weather and sunshine but that is what we got during a 3 night weekend break in Tenby. Our room (No. 2) was spacious, with twin beds, and a table with 2 chairs in a large window recess which had views overlooking the Bristol Channel. To the left was the Loughor Estuary, the north Gower coast right down to Worm's Head and to the right Caldey Island. Breakfast was a self service buffet which included the usual selection and was topped up with freshly cooked items and so it was a very good start to the day. There are many varied little shops in Tenby to pass a few hours and a few castles and seaside resorts to visit if you so wish.

meals not bad but rather small , sun dinner poor 3 small roast potatoes few carrots cold cabbage small gravey.and thats it pud 5out of 10.,no access for wheelchairs. had to sit at table in bar.which was ok but on our own. so was forgoten sosetimes.

There is loads of choice for breakfast that would satisfy everybody. It is self service so just help yourself. plenty of tea ,coffee , juice.

We saw the windows of The Imperial Restaurant from a boat off Tenby and thought the position was worth investigating.

We came here for four nights and the meals were fantastic. There is also a really nice variety of choice n the menu and something for everyone to choose.

Day trip to Tenby looking for a spot of lunch overlooking the sea.