The Merlin in Derby

Little boy loved the chips! Typical pub grub :) thanks!

£16 for 2 pints of Madri and a bottle of J20 in a plastic glass, plus £5 for a car park because of the game regardless we are not going to the football match. What a rip off, that's just greedy. Came here so kids can play during the nice, sunny day but play area was closed too. Not coming back ever again after I've been a customer for years.

Amanda is an amazing person. Nothing is too much trouble and always has a smile. She is an amazing manager..

The food is reasonable and nice but the dinners are awful .thick gravy like a sauce .awful stuffing and meat slices from a packet I won't be ordering that again.

Amanda and the team are a delight to be around ! Wish I could work in a such a happy environment.

Love the place!! Great food, great service and Amanda is a legend

Amanda absolute amazing sorted us right out definitely coming back when she's on .....

Arrived ten minutes before close but in time for dinner service. 9pm seems to be the cut off for most food establishment and I’ve never understood why. Started ordering food at 8:55pm and was all paid for by 2 minutes past 9pm when someone rushed out and snarled everything is off refund the customer. I appreciate cooks may be under immense pressure and ready to go home once they have no more covers but I’d made the journey and chose the Merlin because of previously good experiences. The server looked embarrassed as payment had literally just been made and our kind polite server was told to refund our money because it was past 9pm. I started to ask why wasn’t the cooks told there was a food order coming through when the Pub manager came to the rescue. Ten out of ten to the manager and apologies to her as I didn’t get her name but I believe customer service should always be king. She accepted that the order was being placed before 9pm and happy days we got our food which was very nice. Beer is decent here too and they have good offers if you sign up. Ten out of ten also to the young servers who were friendly, courteous and patient and thankyou to the chefs who I know wanted to go home. We will hopefully return under less time sensitive circumstances.

Visited for a 50th Birthday tea, service was super quick, the food was lovely and the staff friendly and helpful. Amber was very efficient and positive. Thanks for a lovely tea.

Had a lovely meal, Amber was brilliant!

Amber was great, she made sure everything was okay and was easy to work with.

Always greeted with a friendly smile and great service by Amber. Thank you!

Very good service friendly staff

Good food good service. Alot of lads surrounding the fruit machines shouting, swearing and been aggressive. Not somewhere I'd bring my family for food.

Had a lovely meal here, Isabelle served us and she was fab, thank you!

Great food, quick service. Shout out to issy and all the staff, would definitely recommend.

Great service from Amber so lovely!

A young woman called Amber was amazing helped me a lot

Good place for food and drink,Jessie was our waiter very welcoming and helpful throughout,nothing was out of the way.

Good food and good service from kat

Kat was amazing, very helpful and checked in on us several times. Great food, exactly as expected

Kath was so helpful and friendly.. recommended

To be honest this was our second choice of venue but after our visit it will be first choice next time this because:- The staff at Merlin were very friendly and professional which is great to see. The food was very nice and decent portions for the money. The room was clean and tidy so were the WC’s. Car park was a reasonable size but I can see that getting overwhelmed in the future. The ease of booking a table is a big plus. However you are motivating these young staff please keep it up you are doing the right thing.

Really accommodating and friendly staff. Menu is great variation for my dietary requirements. Loads of parking, great vice, you can't go wrong!

We came here as a family of 3 last Sunday, we asked for a booth when I called, we arrived early and there wasn’t any booths, but Sophie the lovely lady went on the hunt to find one and in 15 minutes we had one! Such an assist to the company that someone actually cares and can be bothered you don’t it that much these days!!!! Thank you Sophie!!!!! We were served at the bar by the molly who was really friendly we ordered two smothered steaks and my little boy had chicken nuggets, my little boy loved his food, ours didn’t come out right the first time but the second time it did! Martin the chef smashed it! The lovely manager on shift I didn’t catch her name was really apologetic.. and was really professional in sorting it out so big thanks to you! Kyle who came over to make sure our food was ok again really nice lad! We had a really good day! We’ve always loved the food in there and we will be back!!! I cannot wait! Thank you!!!!!!

Our waiter Brooke was absolutely amazing, so lovely and her service was brilliant 100% recommend to anyone, food and atmosphere was fantastic, food was gorgeous and was here quickly. Absolutely amazing

It's ok, but nothing special. Not bad for the price.

I have to confess that I only use this restaurant for breakfast, but I do have to say it is amazing value for money. I enjoy a hot, filling full English breakfast with juice and hot tea around £7. The staff are always very helpful and friendly with a check on customer satisfaction during the meal. It is clear that the management of the place is outstanding.

Breakfast was cooked to order, requested we'll cooked bacon and got it. It was hot too

Had meals here and always ordered steak medium rare and it has always been cooked exactly right

Was served by Amber who couldn’t of been more attractive she’s an asset to the team always smiling and very polite

Amber was the best server, she made me and my family feel extremely welcome, answered all of our questions and recommended the best food! She was also very patient with the children (who are very loud)! We will definitely return! Thank you again Amber!!!

Brooke was lovely and had great customer service. Made out evening. Deserves a payrise

Kat was brilliant today ! Very friendly x

Fab service Brooke was a superstar efficient and served with a smile despite being rushed off her feet

Fantastic meal served by the lovely Brooke. Great buzz

Food came out quicker than expected as most tables were booked up due to an event at Derby Arena, the offers also make it good value for food but the beer prices are rising, our server Brook was attentive and well mannered.

Brooke was absolutely amazing. Great and friendly service

Brooke was amazing kind and friendly

Brooke fantastic waitress and service was great

Food was reasonably price and came very quickly. Brooke our server was polite, courteous and very attentive.

Great pub to watch the football in. Thank you Molly for the lovely service.

Really good service by Brooke. Thank you 😊

Visited today to grab an evening meal with friends. We were served by Brooke who was polite and a pleasure to have served us. Nothing was too much trouble and the food was perfect. Portions were generous and the food piping hot. Excellent spontaneous visit. Well done to all staff at this great pub. First visit today... Won't be my last! A++

Brooke was amazing x very friendly good service. Checked on us to see if our food was ok

Love this place for food. 10/10. We were served by Brooke and she was sooo lovely. So warm and friendly. Perfect service.

Love it here staff are always so kind and friendly, especially brooke she always is so friendly.

Brooke and izzy are lovely and gave amazing service with a Smile 😃 food was served quick and tasty as always..............

Excellent service from Amber, not only on this visit but on other previous visits. Very attentive, polite and a credit to your team!

Great service from Amanda who comes and welcomes us every match day at table 15. Always great for a laugh and a chat and makes every match day really eventful! 5* service always from her.

Lovely pub and great and polite staff

Banging. Proper staff that can sort a bar. Respect to all

Just had breakfast fantastic service and food was delicious price incredible thank you the merlin

As always great value & service

Sophie was very welcoming and friendly, great service!

I’ve frequented a number of establishments in my time and I can safely say that the staff and consequently the service here are exemplary. Friendly, courtesy, inviting but most importantly going above and beyond to ensure one’s visit is enjoyable with full authenticity and not merely going through the motions. The staff are exceptional (the impression that they enjoy being at work) and as far as one is concerned, set the bar for the standards that should be expected in the hospitality industry.

Sophie was really kind and made us feel welcomed

Sophie was a great server, friendly and helpful as always.

Katie is one of the best bar staff I’ve met she’s funny and she can have a laugh while I’m having a drink I wouldn’t excpect anything less off anyone

Katie is a gem and a pleasure to be served by she holds the pub up

I came and met my friend for a few drinks and food and I was served by Sophie and Molly & Ian. Wonderful service Will be back again

We visited at 5pm on a Monday evening, there were parking spaces available and plenty of tables to choose from. The atmosphere is pleasant with quiet background music and the staff were polite. We ordered via the app which was easy to use, drinks arrived in 5 minutes with food 5 minutes later. We ordered the Beyond Burger Stack which comes with fries but were a little disappointed, it's not much of a stack for £10.99. It was hot and well cooked however. We followed that with vegan chocolate torte and toffee & bourbon pudding with custard which were both very nice.

Always a great atmosphere on match days and Amanda in particular is an absolute credit, what an absolute legend she is!

Merlin, in general, is *fine*. It used to be worst to be honest, but something changed and their food is better. We basically only go for breakfast on Sundays. When we go there's really noone there and that's how we like it. Low atmosphere rating because we don't stay long enough to get any vibes 🤷

Amanda is very friendly and always has a laugh, very organised and we love coming here.

Amanda is brillaint, and always looks after us very well on match days!

Amanda is amazing she goes out of her way to help always nice and friendly excellent customer service

Brilliant service, very nice food - very accommodating. Special thanks to Katie for sorting out a small issue I had - what a credit to the company 🙏

Katie really made my day today her customer service ice was exceptional she really went above and beyond to make me feel comfortable and helped me choose my favourite drinks and food Thanks

Was served by a lovely lady behind the bar call Amy who was very friendly in a busy situation

Come in every Friday and usually always served by Amy she’s very helpful and always goes above and beyond for everyone she serves

Although she is ginger, don’t be fooled. Amy who works behind the bar is a legend love coming here.

Served by the lovely Katie great service and lovely service and great humour

Was served by a girl called Katie , amazing service , she was very polite and kind. Kept checking to make sure everything was ok! Definitely coming again if the service is this good !

A great place to come and Amy provides a great service.

Good place for a beer and winedown

Decent food. Beer expensive for a big chain.

Enjoyed a lovely meal on a Saturday evening. Pleasant atmosphere and very welcoming staff, Beth and Amanda at the bar. Our food was brought out quickly and all was delicious. Of course we had to have pudding! There is lots of choice and again this came out quickly. I would highly recommend.

Great food and the staff are exceptional,

lovely pub, lovely staff. Aimee was very friendly and made our experience a good one. Lovely food ⭐️⭐️⭐️⭐️⭐️ will be back

I come in the merlin every friday for a coffee and a full english, always served with a smile and the breakfast is always great! Sophie has my coffee waiting for me as soon as i get there, cant get any better service!

Took the Mrs out tonight for a little meal for our 2 year anniversary gotta say lovely meal and the service that much better think her name was Sophie so to say Sophie 5 stars thankyou very much

Sophie the manager is a absolute star 🌟

The food is really good here, staff are super nice aswell. Amy served me on the bar, she was very helpful and polite. Would definitely recommend this pub to others and I will be coming back!

Lovely service by Amy very friendly and helpful , great food great prices , would definitely recommend to anyone visiting the area.

Good quality food and served within record time , great service from jessy :)

assistant manager was brilliant. my little boy dropped a drink and she came and helped and cleaned it up. Happy face the whole time we was there. lovely lassy.

amazing service Assistents manager was fab, friendly and really helpful.

Food great as always staff very nice and helpful loved it

I’m not saying this just because of the chance of winning the vouchers but honestly we had such a lovely stay at Merlin. The food was absolutely great, couldn’t fault it. If I could attach the print screen of mine and my partners conversation the next day we text each other to say the food was amazing. The staff were lovely and friendly. We were undecided where to sit and they had so much patience with us. We ordered the drinks via the app which took some time but we understood because it was NYE. They apologised straight away. So the following drinks we just went to the bar instead. Honestly it was the best cooked food I had tasted in a while! (Fussy Eater)! Will definitely come again the next time we are in Derby.

Every item on the breakfast includes eggs, which i cannot eat. When asked if I could replace the eggs with an alternative,I was told I could have extra beans. When asked for a bacon replacement I was told that they couldn't do that. Weird how they can do it with beans but not bacon. Made to feel like a cheap punter, and even got a mouthful off the sever behind the bar about policy.

Just been for breakfast prior to a big night out tonight, this set both of us for the day. We found the place clean and tidy with the staff very helpful and polite. We had the smallest of breakfasts on offer and added toast to both and black pudding to one. It was hot, well presented and above all good value.

Just revisited The Merlin, prior to our New Year celebrations for breakfast. We found the place clean and tidy with the staff very helpful and polite. We ordered 2 of the smallest breakfasts and added toast on both and black pudding on one, this with orange juice x2 and coffee x2 and this came to below £15. Food was cooked to our liking, they even did one with well done bacon for us.

Arranged to meet friends over from Norway and booked table for 9 including 3 children. Ordered food at the bar as too difficult to do online for that number. Food arrived quickly and was normal good standard. Slight annoyance was not having Festive menu on our tables so assumed no longer available. Not rushed to vacate table which was nice.

Staff very friendly and professional. Food was spot on👌

Amazing as always, food is great, Jess is always attentive and kind. Will be returning x

Good food here, staff are always friendly

Slightly disappointed with a visit recently. Party of 12….1 dish burnt, one dish missing 2 ingredients of cheese and bacon and one dish on a hot skillet was stone cold. Offer of a free drink appreciated but not the point in a party of 12. Food a bit underwhelming

Good quick service, tasty food, but what makes the merlin excellent, is the pleasant attitude of the servers. Such as a young lady called Jess always with a smile and if you need anything she goes above and beyond to help. Thankyou so much.

Food was great. Amazing service, served by Jess lovely as usual.