Based on 2.524 opinions finded in 3 websites
Based on 2.524 opinions finded in 3 websites
Nº 776 in 1137 in York
Nº 174 of 240 Other cuisines in York
Opinions
Had soup , was ok, needs more seasonings in it in my opinion and butter with the bread.
Abi Holden . 2024-12-18
MORE AT Google
The homemade pie was large and very tasty, the fish was crisp and full of flavour. Drinks represented good value. The staff were attentive and very polite.
Brian Tranter . 2024-12-18
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Absolutely brilliant place. Room is lovely and comfortable. Food was absolutely delicious beef skewers and the risotto was outstanding. Keran and his team are absolutely brilliant.
Peter May . 2024-12-16
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We went to the Mason arms for a meal after going to the minster carol concert. Excellent service and excellent food
Nigel Wright . 2024-12-13
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Me and my partner are locals and often pop in for a drink, maybe a bit of calamari to nibble here and there (best calamari I've ever tasted). Last week however we had a little reason to celebrate and opted to treat ourselves to dinner. We had the king prawn curry and sea bass and weren't disappointed...the food was astromically good. The fish was fresh, the sauce was perfect, the sun-dried tomatoes were to die for. As a couple we're really big into seafood dishes and these meals far exceeded our expectations. Had it been socially acceptable to lick my plate I would have done. So so so good. The Masons are catering for my 40th birthday party next year and I'm really excited about the quality food that will be served to my guests. Can't wait...especially for that calamari. Mmmm-mmm!!
Rory Clarkson-Kelly . 2024-12-10
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Visited here for the first time Saturday 7th dec with work friends the weather was terrible but once inside was so warm and cosy there was eight of us and the food was amazing piping hot all arrived at same time staff were so accommodating and couldn’t help enough what a lovley day we had thankyou we will defo be back
Jackie Jacques . 2024-12-08
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Such a warm and welcoming community pub! Very comfortable, with a fireplace, and excellent food. Spent a cosy night dining in the pub and thoroughly enjoyed it. Highly recommend!
Clementine Chen . 2024-12-04
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Had a nice meal, just wish I'd checked the bill before leaving. Had two pints of san miguel and got charged for 1pint of san Miguel, 1 pint of Madrid and a pint of carling
Alan Cooper . 2024-12-04
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Lovely place friendly staff, great food and good quality beer.
Neil Bird . 2024-11-30
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They have one of the best Sunday roasts in York here! Absolutely delicious & the service was exceptional too. Highly recommend coming here.
Jonathan Langton . 2024-11-28
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What a great traditional pub,good choice of ales,food is outstanding,the staff are very friendly and helpful,dogs are welcome too,we had a great time 👍
Terence Bowyer . 2024-11-28
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Had a beautiful meal it was unfortunate that they lost our booking and so the seating arrangements could have been better but the food was lovely
Anne Matthews . 2024-11-18
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Good location for york barbican Clifford tower and bus tour of York
Andrew Brewer . 2024-11-16
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Review is for the pub/restaurant, which is genuinely excellent. Hearty home cooked food, friendly service and a nice atmosphere. Beer garden is superb as well (less so in November!)
Andrew Hill . 2024-11-15
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We've driven past a million times but last week we finally went in before a concert at the Barbican. Gorgeous food & friendly staff. We'll be back 😀
Deborah Shaw . 2024-11-13
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One night stay. Room had everything we needed. Double bed which was really comfy . Wardrobe.Tv. Clean. Excellent tea and coffee facilities, but no decaf option (But didn't ask either) Bathroom a little out dated, but fully working and clean. Room was quiet. Excellent location. Would definitely stay again and highly recommend.
kirsty berta . 2024-11-09
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Stayed here as it was so close to The Barbican and SO glad we did. Amazingly friendly bar offered food that looked so wholesome we decided to eat here before we went in search of a bar to watch the GP ( O’Neil’s was about a 10 minute walk away ) my Roast Beef dinner was gorgeous, very “homemade” and delicious, Trev had fish and chips and was very happy. We had drinks and enjoyed the atmosphere SO much, we had to visit the bar again after Guenther Steiner, great fun. Our room was warm & comfy and very reasonably priced. We will definitely stay longer next time! And there will be a next time.
Carole H . 2024-11-03
MORE AT TripAdvisor
The food in this place is absolutely amazing. Drinks spot on. Been a couple of times now. Great atmosphere and very friendly staff. I would hundred percent recommend 👌
David Hunt . 2024-11-02
MORE AT Google
The Masons Arms is a lovely traditional multi roomed historic pub. There is a good selection of beers, lager and cider including three hand-pulled cask conditioned real ales which were in excellent condition when we visited. The staff are very friendly and welcoming and there is a large beer garden with some covered seating and a terrace with a great view over the river foss. The pub has an unspoiled original interior from 1935 and is dog friendly. Highly recommended.
Andrew Nell . 2024-11-01
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The staff were friendly and welcoming, the fish and chips were excellent, and the location was beautifully decorated for Halloween
Andrei Riza . 2024-11-01
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Stayed here for The Cult who played at the Barbican - a reasonable price. A great welcome from the staff who were warm and friendly. Ate dinner here - we both had pie which was very tasty - the crust was very tough which was the only negative. Nice options of drinks available with the Timothy Taylor kept well. We had room number 1 which was nice and far enough away from the road to minimise the noise. The room itself was nice and clean in the room however the bathroom could have been a bit cleaner - the shower head was very mouldy. The bed seemed small in length as we both struggled to stretch out without our feet resting on the edge. Room was nice and warm although could have done with a wider blind to stop the light coming in. Nice to have Car Park that’s free although could easily pass so keep your eyes peeled as you approach the pub. Returned for drinks in the evening prior to the gig and enjoyed the atmosphere - the bar staff were really good in finding us a table to seat 11 of us. We both said when visiting York next time we would stay here. Thank you for making our stay memorable.
HappyHitcher . 2024-10-30
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The staff are attentive, polite, helpful, polite and totally customer satisfaction focused. Recommended! An almost rarity today in the hospitality environment.
Brian Bunker . 2024-10-30
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Although the pub was very busy staff managed to find us a table, then moved us to a more spacious one when one became available. Menu was varied and very reasonably priced, all four of us thoroughly enjoyed our meals! The sharing platter was especially delicious! Good selection of real ales and a very welcoming environment, the staff were so helpful and cheery. Will certainly be returning!!
Marie M . 2024-10-30
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Just got back from a 2 night stay here , Staff friendly , food superb , room small and compact with everything you need Easy walking distance to the city ,.................
Resort54399547088 . 2024-10-30
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A wonderful place with good service. Very large portion of Meat and Potatoe pie. Staff very friendly. Highly recommended. Might also consider as a B and B if l'm stopping in York. A special thank you to Beth and jess for the welcome and super service today. What a credit to the place.
David Whitehead . 2024-10-24
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The Mason Arms is lovely for food! Homemade n very tasty
Tina Henwood . 2024-10-21
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We’ve been in before and thought it was great, second time and it certainly is. TT Landlord as good as it gets and BS Blonde great quality. Nice atmosphere for a Monday night too. Just out of York but definitely recommended.
Paul M . 2024-10-21
MORE AT TripAdvisor
Excellent service and delicious food at a very good price.
Chris Burrows . 2024-10-21
MORE AT Google
Had a couple of nights in York recently and had the pleasure of dropping into this pub. The whole experience was great , fabulous decor,very clean and clearly popular, it retains an atmosphere lost in most modern pubs this together with a very friendly staff who even came around the tables to see if you wanted another round was a nice gesture, thanks to all there and special thanks to the lovely Freya
Dean Keplin . 2024-10-21
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Location is great if visiting Grand Opera house or the Barbican, also very close to Clifford Tower. We stayed as a couple for one night, room was small but addiquate for the short stay. We had a lovely meal in the pub below us, would recommend car park v.small only 5 cars at a push. Number Lock gate for security.
Paula King . 2024-10-19
MORE AT Google
Late night drinks after the Barbican. Great service. Clean pub. Lovely staff..a good choice of drinks.
Heather Robertson . 2024-10-18
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Room was on the small side, with no maid service, but functional. That said, I would stay there again anytime I'm in York. Staff were very accommodating, nothing too much trouble, they treat us like friends. Very helpful and gave us ideas for places to see whilst we were there. Food was home made and delicious, the plates were full, you will never go hungry after eating here
eddie grange . 2024-10-15
MORE AT Google
Great place to have a drink and food. Cosy atmosphere and very friendly staff. Slight mix up with the risotto but was rectified very quickly. Mason burger was fab.
Matthew Rawling . 2024-10-11
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Great pub great food .staff are very nice and pleasant .couldn't do enough for us .enjoyed our stay
Lee Eavery . 2024-10-10
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The Mason Arms rooms are converted stables and the original pub. This lends itself to smaller rooms and bathroom facilities, but nothing that could not be overcome. Garden bar near rooms did have some noise issues, but it is a pub so should be expected. Cannot fault the staff, location (right next to Fishergate in the York wall) and we had a delightful meal at the pub. Parking is tight, but can be done with a few turns of the steering. Busy place, we tried to extend our stay to no success. 5 Adults booked 3 rooms. Historic venue, worth staying here.
Robert Wischott . 2024-10-07
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Great food, lovely staff and service. Bar was good too. Close to the York Barbican.
Marcelle Turner . 2024-10-06
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Lovely riverside pub with good food.
Dennis Thompson . 2024-10-04
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Don't often do reviews these days but this was exceptional. Food was very good and service also great. Real Ale was spot on. Great experience and reasonable prices.
Hugh Beddall . 2024-10-03
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I pre-booked a table for Sunday’s dinner. The pub has lovely decor and a nice atmosphere. The staff were very friendly and the food came out fast. Our meals were very tasty and the Yorkshire puddings were huge!
Sandancer77 . 2024-09-10
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The staff were fantastic. Dog friendly pub, they gave my dog Max treats which he enjoyed. The Sunday lunch we had was fantastic with the biggest Yorkshire pudding I've ever had. Would highly recommend.
Vivien W . 2024-09-08
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Sunday roast is a must! You'll never see a bigger yorkie pud on your plate! Staff are so friendly, make you feel at home. Food is fab!
Pauline T W . 2024-09-04
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Ordered fish and chips There was a large black item stuck to the bottom of the obviously greasy fish The whole dish was totally unappetising The server when asked to explain the black item went to the chef who said it was batter from a previous fish We pointed out it was pure black and certainly was not from a previous fish To be absolutely fair they did not argue the point but did not charge
Tommy T . 2024-08-29
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I attended the masons arms with my boyfriend for a meal and a drink. Due to the races, it was busy. I recommended booking a table if you're planning on having a meal. We didn't book, and we were lucky to get a table. The staff are helpful and friendly. When we were ready we ordered our meals. My boyfriend had steak pie, and I had shepherd's pie. When our meals arrived, both of our meals were big portions and looked very nice. I have to say both of us enjoyed our meals and most definitely will be going to the masons arms again only next time we will book a table.
rachielou74 . 2024-08-25
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Excellent range of GF options. I went for the burger and chips which was tasty and perfectly cooked. Prices are reasonable compared to other York city centre pubs. Only criticism is the pub has no GF beer.
GF R . 2024-07-11
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Lovely place to have a meal. Wonderful atmosphere and amazing staff. Best pub food I've ever had! Would definitely recommend this place if you're in York.
Helen . 2024-06-23
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Thank you so much to Kieran and staff for being so accommodating and helpful. Amazing chef as the food for 14 people was perfect & yummy couldn’t believe portions.
HeidiHalstead_Kent . 2024-06-22
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Definitely a cosy, nice looking place, however the staff are weird to say the least. The very second we walked through the door we were pounced on asking if we were there to eat or drink, before we had even looked at a menu or decided if we wanted to stay. Having got 2 drinks and sat down, the three young lasses behind the bar then took turns turning around and giggling behind their hands. I felt like asking what they were laughing at, but didn't want to make a scene. Quite possibly the rudest pub we have ever visited! Obviously this is a locals pub and if they don't recognize you, they'll make you so painfully uncomfortable you drink up and leave. We downed our 2 ciders as quickly as possible and went to the Phoenix around the corner which was much friendlier. Avoid!
Seacreature99 . 2024-06-17
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What a great pub ,great food excellent staff ,we had Sunday dinner ,I had the trio of meats so tender & the Yorkshire pudding wow so tasty , Keiran & the girls amazing thank you from Carl & Amanda for a great time ♥️😁
carl g . 2024-06-16
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Food is excellent! Really excellent. Thanks!
Ian Terry . 2024-05-22
MORE AT Google
Excellent pub with plenty of outdoor seating. Some with a river view. Excellent choice of drink and food. You must try their Mason Burger. Probably the best burger I have ever tasted. Comes with proper chips.
Chalkus Whiteus . 2024-05-16
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Booked for 10 people for a Saturday evening prior to visiting the York Barbican. Ther accommodated us with no problems whatsoever, our food was all cooked from scratch without us having to pre-order. Every dish came out together and every dish was hot and perfectly cooked. 10 very happy diners who will definitely return
Caroline Prideaux . 2024-05-12
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Fabulous food and service from this pub. We had the beef cheeks and the salmon, both came promptly and were lovely. Definitely a place to visit away from the madding crowds of the city center.
Nicholas Kelly . 2024-05-11
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A little Gem of a pub. Food excellent and great service. I will be back.
Mark Griffiths . 2024-05-09
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Brilliant pub, and staff really welcoming, hearty food, brill:)
SION DAVIES . 2024-05-06
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We have been in the UK for five days now and have eaten at many restaurants this is the best dinner we've had, probably the best dinner I've ever had at any restaurant overall. I had the Shepherd's Pie and I can't say enough good things about it, I wanted a straw for the brown gravy. My friend had the chicken supreme and it was delicious too. The fish and chips are good too. The Sticky Pie! If you are looking for a fabulous meal in York, please go here! Plus everyone working was so nice and welcoming!
Kim Breneisen . 2024-05-06
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Really great Sunday mains including vegetation and vegan options. Good value. Desserts not great, tasted very off-the-shelf. Music terrible. But overall a lovely place to eat, staff nice, old pub atmosphere so certainly justifies the five stars.
Katie Mallard . 2024-05-05
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Popped in for a drink on way back to our Hotel....the food looked amazing so we booked to go back later for evening meal....the food was Amazing
Dawn Turk . 2024-05-05
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My mother and I really liked our warm room (where our dogs were also welcomed) for the night and the food is great! We will return absolutely :) thankyou everyone
Rachael Ferry . 2024-05-05
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Two words, “Spot on.” The food was excellent and the staff were friendly and welcoming.
Mark Nicholson . 2024-05-04
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Gorgeous food and really made me feel welcome with my dog. The staff were brilliant with her and brought water and treats over and really made a fuss of her. So rare to get brilliant, pet friendly service AND gorgeous food! Will definitely be back.
Joanne Bell . 2024-04-26
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Popped in for a pint and ended up staying the evening for dinner. Lovely pub, I would recommend. Large traditional pub meals. Recommend the starter (which could have been a main) Yorkshire Pudding with beef/pork and cauliflower cheese.. Fish and chips were very good. The staff were brilliant and very helpful, happy to recommend and make sure you were looked after all night.
Fraser McNish . 2024-04-26
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Arrived at the pub as part of a family get together with family and relatives over from Australia. We hadn't booked as we didnt know at the time where we were all going to meet up on a busy Friday evening. There were about 16 of us in total. The staff went above and beyond to make sure we were all seated comfortably, absolutely excellent food and service, second to none. The staff made it a very pleasant experience and nothing was too much trouble. Will definitely call in again next time we visit york. A proper gem.
Diane Tigwell . 2024-04-20
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Stumbled across this lovely old pub on our walk from the Novotel. Fantastic ambience from the welcome to when we left. The food was second to none, prawn curry Goa style & a medley of meat - would recommend both. But the piece de resistance - The Mason Arms offers the only upside down liquore coffee, the cream being at the bottom - BUT the taste was excellent. On the whole well worth a visit, food excellent, staff welcoming and brilliant atmosphere. 👏 👏👏
Andrea Cater . 2024-04-17
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Warm welcome with friendly helpful staff. Plenty of choice on the standard menu and specials board. Homemade burger, special board beef curry and special board beef cheeks was so tasty,absolutely lovely. Best homemade pub food I've eaten in a long time. Would highly recommend and we will definitely be returning.
Amanda Hall . 2024-04-16
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This place was so great I visited twice! The first time for a pint of bitter from the cask to enjoy in their beer garden along the canal on a beautiful day and then the next day for a late meal when the kitchens were closed at all other pubs nearby. Had a truly delicious steak and ale pie with chips and a fine pint of Landlord. Love the rustic interior, the old fireplace, the unique facade that fits the vibe of the old wall across the street. Would be a regular if I lived in town.
Matthew Garcia . 2024-04-14
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The masons Arms is opposite the holiday Inn were we are staying and was a chance discovery. Our meals were delicious, fabulous home cooked food and staff very helpful and attentive. we will definitely be visiting again before we return home.
Linda Lewis . 2024-04-11
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we stumbled across this lovely pub and were so pleased with what we found inside. we were seated next to a fantastic open fireplace, and when we got a little too warm the staff were more than happy to move us to a different spot. the food was incredible, and there’s not of vegetarian and diabetic friendly options. we really enjoyed ourselves here and wish we had more time to visit again before ending our york trip
Charlotte Gatehouse . 2024-04-06
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Very friendly pub with great food. Very dog-friendly. Highly recommended.
Matt Shute . 2024-04-06
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Nice place to have a drink, friendly staff.Good price
Barrie Chapman . 2024-04-05
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Wow, booked this for a family meal last minute. The food is absolutely brilliant, the chef has to be recommended, their food was excellent. They could charge 50% more and I would still have been happy to pay for it. Really good value and the food is amazing people. You have to try this place.
JOHNATHAN SCARTH . 2024-04-05
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We love this welcoming, dog-friendly pub and make a point of visiting every time we stay at Rowntree caravan park. The staff are lovely- a special mention to Defney, Jess and Jordan who looked after us on Thursday night. The food is very tasty, good value for money with a wide choice of dishes and specials. We lol forward to returning next time we stay in York.
sallyshaun22 . 2024-04-01
MORE AT TripAdvisor
Wow, great food , great service , 100% recommend , we will be back
Larry Beard . 2024-04-01
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Lovely atmosphere food was delicious staff friendly and clean.
Dawn kelly . 2024-03-25
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Warm and friendly service, the food was spot on, very tasty.
Jenny Pang . 2024-03-24
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We came sat evening 4 of us for my partners birthday never been before so thought we would give it a go from arriving to leaving the young guy looking after us was so welcoming, couldn’t do enough for us,the food was beautiful and huge portions we will 100%be returning Thankyou!!
S Piercy . 2024-03-24
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I had my two friends staying for the weekend and we decided to go for our evening meal on Saturday here we should of booked but when we got to the bar the bloke said he could have a table for us in 25 mins if we wanted to get a drink which we didGin with lemonade, 5 mins later our table was ready we sat down and all said that our drink didn't taste right when I mentioned it they quickly checked the lemonade and did us all another drink without fuss, our meal didn't take long to come and it was fantastic all cooked to perfection, we couldn't fault this place although we didn't stay here we weren't far away but next time we will try and stay here. Lovely staff nothing was too much trouble. Thank you Angie, Gill & Jan x
Angela Dale . 2024-03-24
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Was going to local chain pub across the road but it was so busy, noticed masons arms across the road so headed for it. It was 8.25 pm and last orders for food were 8.30pm , decided to ask. How glad was I , brilliant food and friendly bar staff, probably only cost us a tenner more. So my advice forget that well known chain pub and cross the road to the masons arms.
John Smith . 2024-03-23
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Qui abbiamo cercato un pub appena fuori dal centro, ma sempre vicino al muro intorno alla città. Un pub indipendente con ottimo cibo e birra. Abbiamo preso il Lamb shank con mashed potatoes e il curry. Entrambi ottime, ed anche le verdure. Pub del 1800 e di conseguenza come una grande stanza, ma tutti gli interni (pannelli di legno) presi dallo castello e anche un grande fireplace in pietra. Molto ospitale e popolare con i locali.
Lois131313 . 2024-03-20
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We went here as it was close to where we were staying but loved it (and actually ate there twice and went once for just drinks over the course of a 3 and a bit stay!). The food was great for the reasonable price and the portion sizes were equally good- they do not skimp on cheese that's for sure!) That said the highlight was the vibe of the place both from customers and staff. The pub is also independently owned by a really lovely couple who are clearly passionate about making it a safe and fun place for all.
JakeDakotaJ . 2024-03-19
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Went here for family meal. Had a table in quiet corner was ok but was next to the toilets. Does get busy so think best to book. Menu and specials board had good variety of meals. Waitress was nice and friendly. Friendly and welcoming staff. 3 of our table had steaks and all said was really good. Rest of our meals were also good. Table service which is good. Reasonably priced. Dogs are welcome.. Nice old pub..
Sarah Harleyquinn . 2024-03-17
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Great atmosphere and wonderful staff make you feel so welcome food outstanding. Lovely homely fire to sit by staff couldn't do enough advisable to book as gets very busy.
Rachjayne70 . 2024-03-14
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Popped in for some late lunch and how delicious was the meal!!! Service was great and if you ever see beef cheeks on the specials... Highly recommend!
MML Reviews . 2024-03-13
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Steak and potato pie unbelievable. Full to brim with delicious steak. Vegetables cooked perfectly and skin on chips were delicious.
RC T . 2024-03-12
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The best place to eat in york, the food was excellent and the staff was great!! One of the best Sunday rost I ever had. Definitely recommend
Gian July Hahn Bach . 2024-03-11
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Came across the Mason Arms totally by chance. We were attending York Barbican and called for a drink. A great good old fashioned pub with a bit of character to it. Friendly, helpful staff, food looked to be pretty good, but we had already eaten.
Keith Baxter . 2024-03-11
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First visited here back in 2009 and the food is just as good as we remembered. A small pub, cosy with a warming fire, best to book for a Saturday. The pie was superb, one of the biggest I've had in a pub with some amazing hand cut chips and only £12.95. Meals were reasonably priced for York. Garlic bread with cheese as a starter was also delicious. My wife had a burger which was home cooked and came with a choice of toppings. The waiting staff were excellent and plenty of staff working as well which makes a change. This is a proper local pub but with a warm welcome. Only negative is that for a free house they have a poor selection of keg beers unless you like the usual Carlsberg Marstons choices like Madri and San Miguel. There are three keg options, two from Black Sheep though. The Guinness was a redeeming feature!
Rob Rymond . 2024-03-11
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Amazing food amazing service every time I’ve been, HIGHLY recommend the pie it’s amazing!
Shannon Woodward . 2024-03-10
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Enjoyed a meal here before a show at the barbican food was excellent and staff friendly and attentive
Annette Drury . 2024-03-09
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We stayed her for three nights in early March, the room was lovely, although the wi-fi was a bit hit and miss, the food in pub was wonderful, a great choice on the menu and plentiful. Location is excellent as well with only a very short walk into York town centre. All the staff were very friendly and attentive, it was only 27 steps from leaving the pub and getting into bed 😀 woukd definitely stay here again
romfordjay . 2024-03-08
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Called in for a lunchtime drink,, traditional looking city pub, warm welcome, nice fire, and good range of ales, tiny very cramped car park, difficult to manoeuvre, considering they also rent rooms, very lucky to get a space
Chris Moran . 2024-03-08
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Not a complaint just not blown away by the food :( Staff friendly and nice setting. Ordered some roasts and tiny portion of mash. No roast potato. 1 carrot and 1 parsnip. Massive Yorkshire pudding overwhelmed the plate. Food was just underwhelming which was a shame really. Big portions but would rather have a smaller portion with that extra bit of quality. Was really hoping this to blow us away but just didn’t hit the mark unfortunately. Just honest review that can hopefully be built on.
scottkay15 . 2024-03-05
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Went to York St weekend came across this pub had lovely food and staff were lovely and very friendly thanks
Lorraine Reid . 2024-02-26
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Typical English pub from yesteryear: good food, good beer, friendly service, very outdated rooms though. Beds were ok. They tried to do their best with what they had, but the rooms really needs a facelift
123glennk . 2024-02-18
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The food was lovely, some of the things seemed a bit expensive for what they were. But others seemed cheap. There is no baby change in any of the toilets and I didn't see a disabled toilet. They have a high chair available and it has a table and cushions.
Lucy Blake . 2024-02-17
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Visited this pub before going to a gig at the Barbican. Had one of their meals of the day which was so nice. Erin gave us amazing service so we came back to try the Friday steak night. Not disappointed - Erin welcomed us back, food was excellent value and delicious. Order 2 steaks and get a free bottle of wine. Lovely pub with service to your table and a lovely inviting coal fire. I recommend a visit to this friendly pub - hope you get to meet the lovely Erin
DoraK1808 . 2024-02-09
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An absolute delight and hidden gem. The food was generous and gorgeous also well priced , the staff greeted us with a smile, excellent customer service and the atmosphere was spot on.
John John . 2024-02-03
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What a friendly welcoming place. Came here for mums birthday meal and the staff could not have done anymore to help us with our specific needs. Portions are generous but the kitchen know what they are doing! The quality of the food is equalled by the friendliness of the staff who are helpful and attentive without becoming intrusive. Overall a lovely visit that left mum with a smile on her face and all of us with filled satisfied belly's
Andy W . 2024-02-03
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Had dinner at The Masons Arms last night and was not disappointed. Absolutely amazing food at reasonable prices. Atmosphere nice and staff lovely. We’ll be back when we come to York again. 😀
Gail006 . 2024-02-02
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We came in here on our way back from the Barbican, we were only staying in the Travelodge so a stones throw away. Enjoyed the atmosphere and the beers on office so came back for Sunday dinner the next night. Sat chatting to the landlady and a young woman who we had seen the night before and had a good crack. Great food and friendly owners.
SteveS1970 . 2024-01-31
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Didn’t stay here but the food was excellent. Had the pork belly porcheta. The crackling was perfect and the meat was tender and juicy. Staff were very friendly and the bar had a great atmosphere. Would highly recommend!
Alan Grier . 2024-01-31
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Food nice but delivery time kept changing and arrived later than states
977 Opinions
It’s with a heavy heart having to write a negative review as we really loved this place however, 3 months on from our wedding and we’re still so sad about the way we were treated. Not the way you should reflect and feel about your wedding day. Ellie really was fantastic in arranging the night. She was enthusiastic, helpful and responsive. We didn’t want a big fuss for the night and we felt relaxed and prepared for the evening ahead. We had quite a small budget and Ellie really helped and went out of her way to keep costs low. Or that was the plan anyway. We were reassured that with the number of guests we would easily meet the bar spend. The evening celebration at Impossible was going so well, until it was time to leave. Towards the end of the night we were reminded several times by management about minimum bar spend and how much was left, not something you want when you’re trying to enjoy your wedding night but we continued to enjoy ourselves with all our guests. The problem was when we all left, or tried to leave. They wouldn’t allow us to go without paying the rest of the bar minimum spend, a remainder of £1300. This wasn’t explained to us at any point when organising the party and in the contract we were given it states that: “An invoice will be issued following the event date for the shortfall between actual bar spend and minimum bar spend”. Having to make a payment like that at the end of your wedding night just isn’t acceptable and was hugely embarrassing with our guests around as they were aware of the situation. Thankfully with an intervention from some of our guests we were finally allowed to leave and allowed to return the next day to settle the bill. We paid everything requested despite being very upset with how we were treated, having felt ambushed and held hostage the night before. We’ve since been told that this type of contract is for regular guests and corporate bookings - why were we sent it then? At no point were we told that we needed to settle the bill on the night, though I’m told we were. If we were we would’ve sorted this. There’s certainly no record of this vital piece of information for us or Impossible to refer to. At no point have any management apologised for the way we were treated and they give the impression that we should be grateful for 20% refund. The comment that “had this not have happened on the night you’d have had to pay the full amount” really isn’t the point. There’s no consideration or acknowledgement of how we were made to feel and treated. When we asked how they would feel if they were treated this way on their wedding night, we were told “well I’d have just paid a hire fee, or arranged for someone else to sort it so that it wouldn’t be an issue”. None of these were an option or consideration for us with what we had planned. All we were told is that the evening managers were just doing their job and what they thought was best. We’ve had no apologies, just excuses for their behaviour. The only person that had shown any form of empathy and apologised for how we were made to feel was Ellie. During the “investigation” of our complaint, management on the night accused us of “verbally abusing” staff and we have been told that they are extremely upset with our complaint against them. Unfortunately, their cruel, out of order and awkward actions ruined the end of our wedding, something that we won’t get back. That has caused us more upset. We have no recollection of this “verbal abuse” however, if we did say what was alleged then there really isn’t a better description of their behaviour. The venue is amazing. That can’t be denied, our guests loved the night and said the food was delicious, the way the venue was decorated was beautiful and we are very grateful for everything that was done. Thankfully most guests didn’t experience the bitter end. The way Impossible/ Tokyo industries treat their customers and deal with complaints is terrible. They’re all about profit over their image, reputation, customer wellbeing, experience and satisfaction.