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4.0

Based on 1.265 opinions finded in 4 websites

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Nº 778 in 1137 in York

Nº 175 of 240 Other cuisines in York

CUSTOMERS TALK ABOUT DISHES WITH..garliccarbonaracoffeechocolateyorkpizzapastacheese

comment_iconOpinions

Food nice but delivery time kept changing and arrived later than states

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Eve . 2024-12-07

MORE AT Just Eat

I would not recommend this place. Slow service. Food certainly not identifiable as that depicted. The food wasn’t good, lots left over which is unusual in my family Mix up with order and further mix up with bills. Food wasn’t dressed properly and a few ingredients actually left out! Reduced bill by a tiny amount for the terrible service but we would never go back

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Jane I . 2024-12-03

MORE AT TripAdvisor

BAD EXPERIENCE - ordered at 17:00 was waiting until 20:00 then said that they had delivered when hadn’t

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Macy . 2024-11-22

MORE AT Just Eat

Me encanta este lugar Fuimos a almorzar ayer con la familia las pilas de tortitas y pilas de hachís marrón bien valen una orden absolutamente increíble. El personal es muy amable, solo un ambiente encantador para estar.

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mrsgamble30 . 2024-11-20

MORE AT TripAdvisor

Lovely decor,food excellent,friendly welcoming staff,quick service.

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Clair Boyd . 2024-11-19

MORE AT Google

Very good food ,very clean place

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Paula Silvia Schinderman . 2024-11-10

MORE AT Google

Terrible hygiene, poor service , they can’t even sit you down in a empty seat, what Italian doesn’t do balsamic glaze or vinegar!!! Very dirty and poor menu

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James Manners . 2024-11-01

MORE AT Google

Tuve que esperar inicialmente para sentarse, pedir y pagar en el mostrador y luego esperar mucho tiempo para las bebidas. El servidor vino a decir que no había salmón para los huevos reales. Mi marido pidió algo diferente que era más barato. La comida finalmente llegó y estaba fría. El defensor también estaba podrido. No hubo ningún intento de reembolsar la diferencia en el costo de la comida, no fue mucho, pero no se hizo ningún intento. Siempre dejo una propina, ya que he trabajado en la hospitalidad, pero el servicio era tan terrible y no podía justificar. Nunca volvería.

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Tracy Y . 2024-11-01

MORE AT TripAdvisor

As someone who is neurodivergent the music was far two loud. Even my mum who isn't neurodivergent agreed so I spent the whole time with my noise cancelling headphones on. There was a lot of waiting around the staff seemed to be talking a lot to each other and re doing tables that had just been cleaned. It felt a bit disorganised. We were there to celebrate my mother's birthday and it felt as though we couldn't really enjoy ourselves due to my sensory needs being so heightened. It's supposed to be waitress service but they didn't seem to acknowledge when people had finished ordering and finished there meals. Ultimately I don't think we'll be returning. The front doors are really heavy to push and so if you struggle with your co-ordination skills it can be really challenging. It does have a push button but they don't always work and the unpredictability of this does come across as a concern. We didn't even get given our free bottle of cava as the email stated we would do if we booked online. They just seemed a bit clueless and disorganised. I've been twice in the last 6 months now and I don't plan on going back until they get things sorted because it is a bit of a let down to people like myself. I won't be recommending it to my friends.

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Louisa Atkinson . 2024-10-26

MORE AT Google

Fantástico almuerzo. Sube a por un ambiente frío. El mejor sándwich tostado de la historia - mi hijo tenía el queso y jamón en masa madre y yo tenía el queso de cabra y cohete en granero - ambos excelentes. Volvimos para cada almuerzo aquí. Deliciosos batidos y sopa también. Lo que no es amar

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Susie H . 2024-10-25

MORE AT TripAdvisor

Went earlier in the week it was bang average and rather expensive. Food was alright, no beer on draught and only silly expensive beer in bottles. I'd not bother going again.

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m r . 2024-10-23

MORE AT Google

The garlic bread was a little cold but the crab and lobster ravioli was gorgeous!

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Katie . 2024-10-21

MORE AT Just Eat

La comida era preciosa, la decoración era linda, y el personal era muy amable. Sin duda volvería de nuevo en otro momento para probar otra cosa.

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Amy T . 2024-10-08

MORE AT TripAdvisor

(Visited September 2024) After a previous meal, I won 40% off the next visit and so came here for tea with a friend. The Saltimbocca Chicken Sage (chicken, prosciutto and sage, potato and cabbage) was a fairly hearty meal- about as good as a chain gets, really. -- (Visited May 2024) My friend and I came for tea here as- to our surprise- Tastecard can be used on a Bank Holiday! I ordered the Pea & Goat’s Cheese Ravioli: a slightly tarte and creamy pasta dish- very enjoyable. Service was pleasant. -- (Visited Jun 2019) My family and I came here on Father’s Day: it was one of the only places that accepted tastecard. Our previous visit to a Prezzo was a bit of a let-down, but this time around we were all far more impressed! I ordered the roasted salmon fillet: this already comes with vegetables, but you also get to choose a side. I wasn’t quite sure what to go for, but I’d recommend paying the extra 25p for the fries infused with truffle oil and shavings of cheese. Although chips and veg is a bit of an odd combo, they were lush! For dessert, I went for the Salted Caramel Chocolate tart. I enjoyed it, but a bit more caramel sauce wouldn’t have gone amiss. My dad and brother got the Chocolate Brownie Dome which was an interesting and tasty-looking pudding. My Mam would have got the Honeycomb Smash Cheesecake, but there was none left. Service was prompt and friendly. We were very pleased, especially at the value for money!

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TFT . 2024-10-02

MORE AT Google

Excellent service by 3 different staff! We were very impressed and pleased with the service here. We were first welcomed warmly and enthusiastically by a male staff who told us to wait as he was busy and later apologised before showing us to our table. Next, a very cheerful lady took our order and another kind lady served the food. Each one had a bright smile and made us feel welcome! The pizza was not too bad, although the dough became hard when it cooled down, the flavours were still great. I enjoyed the chilli oil. We felt that the gnocchi was too mushy for our liking and when we gave feedback, the staff kindly offered several options to resolve the issue and we eventually decided to refund the order. Throughout the process, the kind staff remained professional and did not seem upset with us. It was a very pleasant dining experience for us as Asians in UK.

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Tanuki . 2024-10-02

MORE AT Google

Perfecta bienvenida, servicio y comida. ¡Qué equipo! Hemos comido aquí en varias ocasiones. Consistentemente es fantástico. El personal trabaja muy duro y ofrece una experiencia relajada y profesional. Las mesas se despejan rápidamente. Encantador escuchar a personas de todas las edades charlando y divirtiéndose. Super café. Es un desafío elegir qué plato elegir, ya que todos son deliciosos y generosamente divididos. El equilibrio de sabores es perfecto. Muy buena relación calidad-precio. Volveremos pronto.

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LIZ160 . 2024-09-30

MORE AT TripAdvisor

The food was decent, not completely to my taste but it was all done well. However the service was incredibly disappointing. Both my wife and I felt very unwelcome, like we were in the way or a burden to staff by being there. Before leaving, we paid and left a tip and for the third time during our trip we were met with staff looking at us, whispering to each other and rolling their eyes. I understand the stress and pressure of the industry and feeling fed up with customers, however it was relatively quiet and aside from ordering, we hadn’t asked staff for anything else or any help during our visit. If you want to be rude about your customers, at least have the decency to wait until they leave or learn some subtlety. Overall, this trip left a very sour taste.

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Venya P . 2024-09-27

MORE AT TripAdvisor

I would not recommend eating here, service is poor. I went in for breakfast, was told to sit anywhere as it was empty. The menu offers a good range of food. The food here is lovely, however the staff that work here are rather unpleasant and rude. Throughout eating we noticed we were getting glared at from the staff behind the counter. We noticed that they were whispering about us and rolling their eyes at us. Very little politeness, after I had eaten I went up to counter to pay, I left a tip despite the service as I was trying to be polite, but I did not enjoying feeling as if I should not have come in.

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Tee P . 2024-09-27

MORE AT TripAdvisor

I visited last Sunday and had such a lovely experience! Malwina was a fantastic, amazing server and our order arrived so quickly and was delicious. Would recommend to any local, tourist or student looking for an affordable, tasty pizza experience 🍕

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maddy grace . 2024-09-25

MORE AT Google

Called in today and the coffee and food were second to none I would recommend this establishment to anyone. I will certainly call again.

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Alan A . 2024-09-25

MORE AT TripAdvisor

Lovely Italian. Surprisingly filling pizzas and nice bread and pestonnaise for starters. Lovely serving staff

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Nathan Jeffrey . 2024-09-23

MORE AT Google

I stood in the front for 5 minutes while staff walked around me- but I wanted to follow the “wait to be seated” sign. When someone did come, they said I could sit wherever I wanted, and someone would be with me soon. I waited for 30 minutes at the table and watched the staff avoid making eye contact with me. They flipped the closed sign an hour before their posted closing time, and I waited 5 more minutes (all the other tables were still full- the one next to me having never been served either) before leaving without a word.

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Stephanie D . 2024-09-22

MORE AT TripAdvisor

Great food, staff very welcoming, quickly served and very well priced

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Cody Maxfield . 2024-09-17

MORE AT Google

From when we entered to leaving it was a lovely experience eating here. Our server Emily P was friendly, professional and made the experience really nice. The food was amazing and would return if we went back to York

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Nikki Robinson . 2024-09-11

MORE AT Google

This was a brilliant place to eat. The deal for kids was really good! The food was lovely a d service was excellent!

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James Kelly . 2024-08-28

MORE AT Google

The place is very beautiful, I entered without a reservation at a difficult time since it was very late for lunch but very early for dinner (it was 3 in the afternoon) and the kitchen was open, which I really appreciated since it was very cold and I was hungry. The service could have been better, perhaps suggesting a dish from the menu or a pairing. The food (pasta with salmon sauce) wasn't bad but I didn't fall in love with it either, normal. I thought the drinks menu was good. The price, according to the area.

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Mariana Benitez Mazzola . 2024-08-22

MORE AT Google

Great traditional Italian in centre of town

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Colin McGibbon . 2024-08-13

MORE AT Google

The food was over priced and mediocre. The bruschetta was an oily bread with tomato’s that have been cut into 4 instead of chopped and soaked in oil. Looked awful tasted awful and not how I have had bruschetta before . Would not go there again.

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Jo Pringle . 2024-08-12

MORE AT Google

Excellent service from LIV..delicious food...tempting desserts...absolutely superb evening...ps apologies for accidentally breaking wine glass...😎

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scotrayd larsson . 2024-08-11

MORE AT Google

Delicious veggie breakfast! Quality sourdough toast, Herby mushrooms and delicious roasted whole plum tomatoes. Lovely decor and friendly staff as well. My husband had the pancakes which looked incredible.

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Alison E . 2024-07-31

MORE AT TripAdvisor

Very poor service bordering on rude. This was shame as food lovely. The staff did not want to be there it appeared. Took 3 requests to order food which arrived an hour later. Table next to us left as waited so long.

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John W . 2024-07-29

MORE AT TripAdvisor

Decent Restaurant in a Central Position. A little pricey for the Food we ordered.

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Martin Arnold . 2024-07-29

MORE AT Google

Front of house staff were 5 star & very apologetic with the poor standard of food. Chef was 1 star & rubbish with our gluten free options. Burnt the starters & didn't even manage a decent pasta dish for main course.

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Justin 778 . 2024-07-27

MORE AT Google

Fantastic service, food brilliant. Couldn't have asked for better.

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viv fairbairn . 2024-07-26

MORE AT Google

We had a lovely brunch, mine was veggie, with half decent decaf coffee. The food was lovely, the staff very welcoming and friendly. The food doesn’t come quickly, but it was well worth the wait, and freshly cooked. Would go again when in York (in fact we went there twice).

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jonsnell . 2024-07-24

MORE AT TripAdvisor

Great food, and good service. Very pleasant surroundings and atmosphere. On the pricey side.

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Margaret Baker . 2024-07-20

MORE AT Google

Great restaurant for a pre theatre meal. Friendly and welcoming staff, relaxed atmosphere and great food / wine.

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Mick Saunders . 2024-07-02

MORE AT Google

Came with my partner. We ordered a bottle of wine and two pizzas. The bottle of wine came right away, however, the pizzas arrived an hr later. Despite the place being virtually empty and having to leave my table twice to look for a waiter to ask where they were, they still couldn't get it right 🤯 Overall, a hugely disappointing experience, with not even an apology.

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L B . 2024-06-24

MORE AT Google

Enjoyed pizza, salad and olives on Saturday 15th June. Was not too busy and food was very tasty. We were looked after by the waitress who even asked if we had any vouchers and told us how to find vouchers for money off our bill. Thank you for a good time.

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rachel ziegler . 2024-06-18

MORE AT Google

Had as a delivery to our hotel as it was really near. Didn’t give size of pizza, usually massive so just ordered one and fries. It was tiny, barely enough for one! Hardly any topping. What a complete rip off, saw us coming!

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Lyn Szczesnowicz . 2024-06-10

MORE AT Google

Delicious Italian food, accommodating service and friendly atmosphere. The veggie and vegan options are a delight!

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G B . 2024-06-09

MORE AT Google

Nice enough Italian, meatballs could have been seasoned a little better, pizza was nice but not very hot. Good service and fairly quick

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SIMON PRATT . 2024-06-08

MORE AT Google

Disappointing! Full English breakfast with poor quality bread, no butter on the toast and only one anemic-looking egg. Expensive and poor quality.

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V N . 2024-05-26

MORE AT TripAdvisor

Best pizza I’ve ever had , goats cheese

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Katie . 2024-05-12

MORE AT Just Eat

Waiting 15 minutes and didn’t get served. Went to the counter and was just ignored by the waitress . I wouldn’t have minded but there were only three tables and all three were already eating .

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Sarah W . 2024-05-10

MORE AT TripAdvisor

We went on a tranquil night at the end of April 2024. Since it was late in the evening, there were only few customers at the restaurant. Food were good but not outstanding, the service was good. The atmosphere was unremarkable.

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Cristina Cacio . 2024-05-08

MORE AT Google

Disappointed - avoid!!! We have been at Prezzo in London and we thought that in York we would have the same experience, unfortunately we didn’t. The pizza was ok, however, we ordered a Tiramisu that we just couldn’t eat! The cream was tasting so bad, sour and at the first bite we noticed that it was spoiled. I paid for it because the waitress was so nice, but we will never come back.

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Ana Mann . 2024-05-05

MORE AT Google

Fantastic food and service, the chicken alfredo rigatoni I opted for was absolutely delicious, the rigatoni carbonara and chicken burger are also recommended by my fellow diners. Would definitely come here again

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James . 2024-04-22

MORE AT Google

Excellent Italian cuisine in a city centre location.

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Rupert Bobrowicz . 2024-04-18

MORE AT Google

Really lovely staff. Popped in for some food while away on a work trip. They were a bit understaffed but really lovely and did their best. Great meal

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Becki . 2024-04-16

MORE AT Google

Used to absolutely love it here, but they have done a refurb and sucked all the character out of the place - it's now just another overpriced italian chain restaurant which is such a shame. Won't be coming back.

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Sharon Dawson . 2024-04-15

MORE AT Google

Felt a little sorry for the (young) staff, as there clearly wasn't enough of them and could really do with a experienced manager walking the floor

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Neil Wood . 2024-04-06

MORE AT Google

An amazing atmosphere with lovely staff and great food.

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Thomas Ramsay . 2024-04-03

MORE AT Google

The food was mediocre, but the service was abysmal. Our requests were not accommodated, and the wait time for our food was excessive.

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Ashlesha Mahadar . 2024-03-31

MORE AT Google

The wait times were way to long

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Ben Pawson . 2024-03-28

MORE AT Google

Excellent place, they served us very well, the food was delicious, we ate some super delicious pasta.

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Nati Torres . 2024-03-26

MORE AT Google

Gorgeous food. Fast friendly service

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Hayley Sanders . 2024-03-24

MORE AT Google

Get the easy bit out the way. The food isn’t too bad, not amazing . The service is beyond appalling. Items missed, 45 minutes for garlic bread to appear, missed items never show up even when queried, missed items appear on bill and waitress appeared to have just landed from another planet. Not a clue. York has many many restaurants and this is definitely in the bottom 5%. AVOID.

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Joe Butler . 2024-03-23

MORE AT Google

We booked a table here for dinner at 6pm before a 7.30pm show at The Grand Opera House. At 7.20 we, and several other tables who had theatre tickets, still hadn't received our food so we all just had to walk out. The waitresses were so sweet and apologetic that I wasn't going to leave a bad review but I got chatting to a friend about it and she told me they had exactly the same experience last year. So I felt duty bound to leave a review warning other people not to book here if you're under time pressure to get to the theatre. It made our evening really stressful. We had my parters children with us. They hadn't eaten anything since school so we had to run to Tesco express for sandwiches and we missed the first ten minutes of the show!

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Joanne Mordue . 2024-03-17

MORE AT Google

Very nice inside, was emptyish when we went,but non the less,very chilled relaxed environment! What more could you want!

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Sue Brown . 2024-03-06

MORE AT Google

We walked in by chance, without a reservation, it was heavily raining, it was a Saturday evening and of course all the tables were booked. But I sincerely asked to find us any place, as we had come from Oxfordshire and we did not know the area at all. To my surprise, Matt - a great waiter - offered us a table. It was a very good quality of food: we ordered pizzas, pastas, salad and deserts.All food was delicious. The staff was lovely, the place was clean and very nice. Unfortunately, I forgot my receipt to review them on their page,but it was on the 17.02.2024 in Prezzo York UK Great restaurant - this is what distinguishes this restaurant from others. It is flexible and adapts to each guest personally. Matt is an extremely friendly and professional guy. Thank you for a nice experience! ❤️

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Ірина Шутько . 2024-03-05

MORE AT Google

One of the greatest services in England. The reception was impeccable. The waiter was helpful and friendly.

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Marcel Potter . 2024-03-04

MORE AT Google

The food was slightly above average but the service was pretty bad. We had to flag down a waiter (who was rarely around) any time we needed anything, often after waiting for way too long.

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Tom H . 2024-03-03

MORE AT Google

Very nice experience. The food was amazing, I had the truffle gorgonzola beef burger and it was divine, and for desert an affogato. The staff was lovely, the place was clean and very nice. Unfortunately I forgot my receipt to review them on their restaurant page,but it was on the 20.02.2024 in York, UK. Great restaurant.

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georgiana ionascu . 2024-02-21

MORE AT Google

This was a great restaurant for dining, where the staff got me and my friend seated promptly with a menu! The design is modernized and incorporates greenery, seating itself is definitely comfortable also. I enjoyed a Margarita pizza although the cheese to tomato ratio was slightly too high, this was served in decent time as expected.

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K. Peake . 2024-02-17

MORE AT Google

Friendly staff, plenty of choice on menu and delicious food

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Ann Elliott . 2024-02-16

MORE AT Google

Delicious focaccia lunch, service was quick and very positive, very good value for the quality and quantity of the food, would definitely go again and recommend to friends

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Sam Owen-Hughes . 2024-02-15

MORE AT Google

I booked a table and arrived slightly early but was not an issue. Lovely welcome, choice of seating drinks served and great menu. Liv our waitress was attentive and friendly and made our evening special.

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Janet Blackwell . 2024-02-05

MORE AT Google

Pizzas very bland & in need of more sauce & toppings if for no other reason than to disguise the gluten free base which aren't great. 2 stars are only for the dessert.

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Paul . 2024-02-02

MORE AT Google

Nice place, good food but a little pricey, half a garlic bread side £5 and sweets £8 a bit on the high side but a sign of the times.

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Simon Green . 2024-01-31

MORE AT Google

Good decor, Nice atmosphere, but I was so cold. Just before I left I discovered why, the window above to door was wide open. The food was delicious, as was the coffee, the tea was appalling. Try twinings! The service was slow -we even got up to get our food as we could see it, but no one was bringing it to us. The staff weren’t unfriendly exactly, but they could be friendlier, no smiles, little eye contact. Great idea poorly executed.

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Marg C . 2024-01-20

MORE AT TripAdvisor

Booked a table for 4 last Saturday night and the restaurant was half empty. For starters we asked the garlic bread and was ok. My partner asked for the salmon, tomato and basil rigatoni which was nothing special. The salmon came shredded and was almost no pesto on it. He ended up to just eating the pasta itself. My other two friends had carbonara, bolognese and I had spaghetti with king prawns. Once again, average good that I could easily make in home.. Apart from that, the waiter service was excellent.

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marta ferreira . 2024-01-15

MORE AT Google

Disgusting, no seats available unless you book. Don't leave any spare for walk in customers. The place was half empty!!! This was only about 5pm.

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Lisa Holt . 2024-01-14

MORE AT Google

What a lovely place! My son and I came for a light brunch as part of his birthday day out, on the recommendation of one of his work colleagues. Really lovely, warm atmosphere, DELICIOUS food and delightful staff. India and Rosa were extremely friendly and we sat chatting for quite a while and were not disturbed or made to feel we had outstayed our welcome. They are a credit to your team. We shall DEFINITELY return. We go to York on a regular basis and it will now firmly be on our list of haunts!

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Departure27586431766 . 2024-01-12

MORE AT TripAdvisor

Mushroom sauce leaked all over pizza. Pizza was soggy and very cold. Pasta was good.

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Dusana . 2023-12-29

MORE AT Just Eat

Good location. Sensible portion size. Staff was friendly

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esther penn . 2023-12-17

MORE AT Google

The food that arrived was cold, main meal was missing. Spoke to the restaurant directly, they apologised but would not redeliver. I have to wait to see if Just Eat approve my refund

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carl . 2023-12-12

MORE AT Just Eat

When we arrived we were told they had 3 new chefs in the kitchen and probably not advisable to order a starter as it would take a long time. When the food came the 3 pizzas were only just warm enough but the burger and chips were cold so were sent back and done again, came back hot, but told it wouldn't be charged for as everyone else had now finished their meals. Surely these chefs had worked in a restaurant before, so we couldn't understand what was going on.

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Janice Broadbent . 2023-12-08

MORE AT Google

Came here for dinner while visiting York, very friendly staff and quick service. The calzone was delicious!

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Jack Thorn . 2023-12-03

MORE AT Google

Lovely food, fast service nice atmosphere

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Ben Thompson . 2023-11-29

MORE AT Google

Love this restaurant and the staff are always really friendly. My food was great lovely and hot but unfortunately my friend's was lukewarm she didn't want to cause a fuss but we did let the staff know when they asked. The temperature in the restaurant was cold which spoilt it there was also another diner with a big scarf around her shoulders. Would recommend this restaurant as usually everything is great 👍

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Tina Jones . 2023-11-23

MORE AT Google

Coffee was excellent! Service was really nice as well - shout out specifically to Chloe. Loved the atmosphere and decoration of the location and how quickly I was seated.

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Dream44187735844 . 2023-11-17

MORE AT TripAdvisor

Service was slow but when the food came it was very good. Front of house staff were friendly

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Joan Broadbank . 2023-11-14

MORE AT Google

The food was lovely, really tasty, we waited ages for it because the cheque was lost and no one let us know, we waited 50mins for our food when other tables around us came and ate.

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Catherine Smith . 2023-11-14

MORE AT Google

Previously had several lovely meals at the Drift Inn, with Lovely atmosphere, food & service. Full today, we were directed to Drift. Very poor service, staff totally disinterested, burger raw in the middle, sent back to be 'reheated', meagre portions, cramped tables, dirty hallway to toilets. Table next to us unhappy with cold tuna melt. Very poor, wouldn't recommend.

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Julie B . 2023-11-10

MORE AT TripAdvisor

Amazing food and the service was great

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Shelby Smith . 2023-11-07

MORE AT Google

We were shown upstairs not many customers there downstairs was full so not much atmosphere but still very pleasant the gentleman on staff duties (he had long hair tied up) upstairs was excellent very attentive and knowledgeable the food was excellent no problems a place to visit again when in york 😀 👍

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Allan Thorpe . 2023-11-03

MORE AT Google

Pizza not great. Tiny portion of fries. Good delivery!

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Kate . 2023-11-03

MORE AT Just Eat

Fantastic food and great service

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Colin Reed . 2023-10-30

MORE AT Google

The food was lovey, my meal was very lovely they had good service:)

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Cecily Brown . 2023-10-28

MORE AT Google

Really enjoyed the food, we had there, it was lunch time slow filled up, while we were there, nice atmosphere, yes will go again.

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Philip Lawton . 2023-10-20

MORE AT Google

Friendly atmosphere, excellent service and good, well presented food. Perfectly placed if you're visiting the Grand Opera House, which is opposite.

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John Scarr . 2023-10-17

MORE AT Google

Great traditional Italian and lovely staff.

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L C . 2023-10-14

MORE AT Google

Very nice Italian restaurant. Very good gluten free pizzas!!

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John Ranson . 2023-10-13

MORE AT Google

I waited and waited because I was unaware that one had to go to the counter. I finally ordered something and waited and waited. Meanwhile I was given a drink and a bottle of water. I couldn't get the lid off the water. I still did not get the burger and couldn't leave my seat because there was a dog in the way. I had to go somewhere else to get something to eat.

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margaretret k . 2023-10-11

MORE AT TripAdvisor

Lunch time visit. Extremely friendly and warm staff. Menu read well. Calamari was wonderful, best in UK for years. King prawn pasta was too hot and lacked prawns. Crab and Lobster ravioli was ok but only a taste of seafood without substance.

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John Clarkson . 2023-10-09

MORE AT Google

Whilst it isn’t the cheapest place to eat out, we had a great time. Lovely staff and great food. Nothing more to say really. Most meals are around £15 for a main course and £7 for a dessert. We had a tastecard which made it significantly cheaper.

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Hallam de Cort . 2023-10-09

MORE AT Google

Not the staffs fault at all as they were clearly understaffed but service was slow. The girl who served us was running around non stop but she just had too many tables to look after Aside from that food was good

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Lizzie Kelly . 2023-10-06

MORE AT Google

Last minute (emergency) meal due to Spark’s unannounced closure. Couldn’t have been more accommodating for our daughter’s (pre-escape room)10th birthday meal. Thank you team and sorry, I didn’t catch your name, but the dreadlocks rock 😁 Happy kids, food as expected but the service made all the difference. Thank you again.

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John M . 2023-10-04

MORE AT Google

Really enjoyed the food. I’ll be back.

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John . 2023-10-01

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4.0

2524 Opinions

location-icon6 Fishergate
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The homemade pie was large and very tasty, the fish was crisp and full of flavour. Drinks represented good value. The staff were attentive and very polite.

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4.0

977 Opinions

location-icon3 St. Helens Square, York YO1 8QN England
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It’s with a heavy heart having to write a negative review as we really loved this place however, 3 months on from our wedding and we’re still so sad about the way we were treated. Not the way you should reflect and feel about your wedding day. Ellie really was fantastic in arranging the night. She was enthusiastic, helpful and responsive. We didn’t want a big fuss for the night and we felt relaxed and prepared for the evening ahead. We had quite a small budget and Ellie really helped and went out of her way to keep costs low. Or that was the plan anyway. We were reassured that with the number of guests we would easily meet the bar spend. The evening celebration at Impossible was going so well, until it was time to leave. Towards the end of the night we were reminded several times by management about minimum bar spend and how much was left, not something you want when you’re trying to enjoy your wedding night but we continued to enjoy ourselves with all our guests. The problem was when we all left, or tried to leave. They wouldn’t allow us to go without paying the rest of the bar minimum spend, a remainder of £1300. This wasn’t explained to us at any point when organising the party and in the contract we were given it states that: “An invoice will be issued following the event date for the shortfall between actual bar spend and minimum bar spend”. Having to make a payment like that at the end of your wedding night just isn’t acceptable and was hugely embarrassing with our guests around as they were aware of the situation. Thankfully with an intervention from some of our guests we were finally allowed to leave and allowed to return the next day to settle the bill. We paid everything requested despite being very upset with how we were treated, having felt ambushed and held hostage the night before. We’ve since been told that this type of contract is for regular guests and corporate bookings - why were we sent it then? At no point were we told that we needed to settle the bill on the night, though I’m told we were. If we were we would’ve sorted this. There’s certainly no record of this vital piece of information for us or Impossible to refer to. At no point have any management apologised for the way we were treated and they give the impression that we should be grateful for 20% refund. The comment that “had this not have happened on the night you’d have had to pay the full amount” really isn’t the point. There’s no consideration or acknowledgement of how we were made to feel and treated. When we asked how they would feel if they were treated this way on their wedding night, we were told “well I’d have just paid a hire fee, or arranged for someone else to sort it so that it wouldn’t be an issue”. None of these were an option or consideration for us with what we had planned. All we were told is that the evening managers were just doing their job and what they thought was best. We’ve had no apologies, just excuses for their behaviour. The only person that had shown any form of empathy and apologised for how we were made to feel was Ellie. During the “investigation” of our complaint, management on the night accused us of “verbally abusing” staff and we have been told that they are extremely upset with our complaint against them. Unfortunately, their cruel, out of order and awkward actions ruined the end of our wedding, something that we won’t get back. That has caused us more upset. We have no recollection of this “verbal abuse” however, if we did say what was alleged then there really isn’t a better description of their behaviour. The venue is amazing. That can’t be denied, our guests loved the night and said the food was delicious, the way the venue was decorated was beautiful and we are very grateful for everything that was done. Thankfully most guests didn’t experience the bitter end. The way Impossible/ Tokyo industries treat their customers and deal with complaints is terrible. They’re all about profit over their image, reputation, customer wellbeing, experience and satisfaction.

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4.0

474 Opinions

location-iconAcomb
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Lovely Sunday lunch and staff are really nice

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4.0

1113 Opinions

location-icon13a Museum Street
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Customer service She very rude service the people Kelly

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4.0

1116 Opinions

location-iconMain Street
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Great place for our pre-Christmas family get-together