The Masons Arms in Mendip

Well what can I say! We celebrated my birthday with a meal here and it was fantastic! I ordered the hunters chicken and it was delicious, my friend ordered the red curry and it looked Devine! We also ordered pudding of apple crumble and that was the best tasting crumble I’ve had in a long time! The staff was warm, welcoming and very friendly making the time to chat and made us feel at home. We ordered 2 bottles of Prosecco and it went down lovely! We would recommend this place to everyone and anyone and will be booking to come back again soon! Thank you for a fab night

We went to this pub after reading good reviews and the online menu looked nice. Had a lovely day at longleat with family and arrived at pub for 630pm. We had to ask twice if anyone was going to take our drinks order as sat for a good 20 mins without anyone coming over. Ordered a bottle of Prosecco and were told the pub only has 2 flutes which were given to the table next to us as they had ordered Prosecco too. Poured a glass and was very dark and tasted awful. I took the bottle to the bar and the barmaid said she thought it looked off when she opened it!!!! I replied why would she serve it then!!!?? Strange! My son ordered a southern fried chicken burger which looked amazing when it came out. We had two other kids with us too and their chips came out uncooked and rock hard. We complained and they were re fried and brought back out. I had the southern fried chicken platter. Cut my chicken open and was pink and raw in places! I then panicked and grabbed my sons as he was halfway through and his was raw too!!! We called the waitress over again and the chef came out to us. She said she was the landlady and chef and said she temperature checked it and it’s fine! We replied and said that it’s pink and raw how can she say that! Her response and excuse was that she was rushed off her feet - there were 4 tables of people In there! No excuse to send out raw chicken. Yes we didn’t pay for mine or my sons meals but the excuses rather than apologies were awful and I would urge people to check the chicken going forward as I have been very ill today and not good on a 2.5 hour journey home! Such a shame as we were celebrating my sister in laws 40th and hoped the meal would be the icing on the cake.

My wife ordered a takeaway Sunday lunch. I went and picked it up. The service was phenomenal and prompt with no hassle. When I got home we unpacked the food. There was so much of it, more than enough for two. The food was still hot and really really tasty. Absolutely faultless !!!!! We will definitely be ordering again.Lee & Shona

Lovely meal at the masons, you must try their mixed grill , the staff couldn't do enough for you, I felt very safe with covid safety measures

Me and my wife popped in as our hotel not doing food at this difficult time. We were greeted on both occasions with a very friendly manner. We were asked to sign in with NHS app, the team seemed very covid aware . We ate on both occasions and did not go away dissatisfied. Will definitely pop in again if in the area. Well done!!

Stopped on a Friday for lunch. Covid aware with plenty of precautions in place. Nice food and friendly staff.

Last minute decision to go out to eat on a Thursday night. Called ahead and booked a table for in 5 minutes time. Very friendly lady on phone. Covid restrictions in place which worked well. Live local but never been in here before. I guess the pictures outside made it look like a 'cheapy chain' place to eat. The menu had plenty to offer and was really reasonably priced. All 3 of us really enjoyed our meals and service was good. We will defo be back!

We were looking for a place to stop for a drink. We spotted this pub so decided to stop. There was no visible signage to show an entrance or one way system during this Covid time so we went via the front, found a table and entered the bar from the side to order. We were greeted with a, ‘where have you come from? For God’s sake. You need to go out there, sanitise, then text the number in your party and how long you’ll be here to me.’We did as we had been ordered to do. Then we approached the bar to order. Half the bar had a plastic screen and half did not. The soft drinks for the children were situated in a fridge on the side with no plastic screen, so we waited for the server to stand behind the plastic and we moved across to look in the fridge at the drinks. She promptly banged on the screen and yelled, ‘ this is here for a reason!! You came in the wrong way and now you can’t stand in the right place!’ So I told her to forget it, we were obviously causing her too much bother. I also pointed out that there was no signage as far as we saw. She yelled something else (I can’t remember what) and we left. The pub was filthy and run down and the service was the worst I’ve ever experienced. Give it a wide birth.

Roast potatoes were hard like they were microwaved, veg was so overcooked, soggy broccoli and floppy green beans! We had to go into the cupboards and serve ourselves to get the salt and pepper bare in mind the pub was near empty. We asked for the bill and waited 20 mins, decided to look around at the bar wondering what was taking so long and the bar staff were just watching the TV. We ended up walking to the bar to pay and told the guy we waited 20 mins, no apology, looked miserable and just took our payment and went back to the bar. Was so tempted to walk out and not pay for the meal, but couldn’t bring ourselves to do that. Will NOT be returning here.

Well let’s say I will Not be going back again! I went her on Saturday 14th March 2020 for my birthday meal with 6 friends.It was a hour & half wait for our meal and that was even for starters. I complained to one of the young male staff and he said I told the first person that ordered, it was a 45min wait... I asked my friends and no one was told this.. plus by this time it was way over 45mins anyway! Also there was only 2 other tables eating so why so long?!I asked for the manager and he was damn right Rude! He did not apologise and didn’t really want to do anything about it until I said I want a re-fund it’s Not good enough service, even then he only said he starters will be refunded (which we had to ask again for before leaving!)The manager also said that we should have pre-ordered the food as it was a big table... I was never told this when booking the table a week before the night so he was trying to blame us instead.The food was nothing special just normal pub grub which could have just been re-heated not cooked from fresh.First time I’ve been here since it’s been taken over and it’s crap most of the staff didn’t have a clue only 1 lady that was really apologetic at the end.

We had a booking for our son's baptism lunch with the family. From the start to the end, the service was faultless. Everyone was pleased and this has become one of our favourite spot!

Daughter and boyfriend took me here for my birthday lunch. Excellent food and well kept ale. Now looking forward to my next visit. So many good things on the menu.

Although my husband and I live near Frome, we have not been to the Masons Arms for many years. We liked the look of the menu so we decided to visit. There was a good choice for the rather amazing price of three courses-plus glass of "fizz" for £19.99! I had tomato soup with a swirl of balsamic and ciabatta roll, salmon with asparagus and potatoes dauphinoise and almond tart with raspberries and ice cream. My husband had three courses-for £12.99-from the lunch menu. He had chicken in crunchy coating with jug of gravy, "smothered chicken" ( cheese/bacon ) and sticky toffee pudding-gorgeous! Lovely stone pub, pale woodwork, there is a car park. Very pleasant, helpful service. I'm sure we will plan to return!

Called in on spec, Barmaid said she was still learning as she didn't know what a Spritzer was, no one there to help and assist her. I had a Doombar which I had to send back as it had a sour taste, another customer had to do the same. It was explained it was probably because the barrel needed changing but as they had a party of 16 to cater for they were too busy to do it.Declined a replacement but the other customer did but he said it still tasted off.As to the food I ordered Lasagne which was tasty,my wife had the sausage & mash with green beans roasted beets and creamy leek mash. She got sausages with mash and peas.We told the waitress this wasn't what we had ordered' again advised busy because of the large group.Sorry, but we have been to other Pubs where they regularly have large parties and they all are able to cope without difficulty. Have never sent back beer before.When we complained to the waitress the Landlady came out to see us and explained all the above again and agreed to give us 25% off our next meal valid for 3 monhts.As we are not local doubtful it will be used.

Although I've not been living in Frome for some years now, I have always noticed the first pub in from the top of the "ski slope" Bypass, having scaffolding around it, notices being put up that its closed due to renovation or under new management.Last Sunday I had to take an emergency stop in the pub for a sugary drink.First time for me for a long time in that place. The lay out has changed inside, it's been opened up, although to the left of the pub, the rooms have been left very much the same, the bar area has now been opened up with 2 large TV screens at both end of the pub, showing BT sports.My partner and I had a pepsi which was very nice and NOT watered down, like other pub companies we've been to. I also had a starter, which was also very good too. I can recommend the southern fried chicken and gravy starter.Once feeling better, we went home.Staff are very friendly and happy to help.Service at the bar can be a little slow, the pub wasn't full and my partner had to wait a while whilst the person in front had a small order of drinks to buy.For a Sunday afternoon, there seemed to be only one person in the bar and several in the kitchen.I remember going into this pub, when inside it was dark, the lighting was aged and the carpets stank of beer and other things... dogs I think it was. .. Could've been other stuff too, but anyway it wasn't a nice experience when your shoes stick to the carpet as you walk over it.Nowadays, the carpet has gone! And a fresh wooden floor is down, makes it look so much better and fresher. Gone are the old windowsills and now is a fresh cladding around the walls. Even the front doors work! They use to be wooden and clanged together and wouldn't shut, especially in the wet, the doors would swell, and no one would sit anywhere near the front doors, or they'd end up with a stiff neck or a cold the next morning!So for ambiance the lounge to the left is good and the dining room.For food, its not fast coming, but when it does, its good.The prices of the meal deals are also very competitive.

Bar staff rude and over charged us, even after the drink we didn’t want was knocked over the bar and us!

A family of 9 visited on christmas day. I had the previously read the reviews and had started to um and ah, I needn't of worried. What a fantastic little place this is. Having walked in via the carpark being greated by fellow customers "merry christmas" we were then acknowledged at the bar by a lady who asked who we were and said shed take us to our table with what was a lovely set up with a table cloth, crackers and supprisely starter and mains cuterly and spoons. Once we were settled I went back to the bar to get some drinks. There was 3 ales on I had the tribute I also noticed that the pub has a cask marque poster, sign of a great pint there. When our food came out oh my, the plates turkey and gammon, Yorkshire pudding, stuffing and a pig in blanket, and the potatoes were, big and crispy, vegetables came out in separate bowls, to which we all helped ourselves. This christmas dinner myself and husband couldnt clear our plates due to the amount of food we had. The tenneagers that were bringing out our food and to other tables did not stop, they both were very friendly and smiling evening offering us more vegetables and drinks. The gent behind the bar was very bubbly with every customer he was dealing with, there was another another lady popping in and out the kitchen and going around the tables checking on people and interacting, everyone was very friendly. I couldnt fault this place. We have booked again in january for a smaller table.

What a lovely day from start to finish..All of our meals were well presented and very tasty served by happy and friendly waitress. Thank you to all the staff team for making our Christmas Day so enjoyable .

As other reviews, despite pre-ordering for a set time, table not set. No warm welcome, no hospitality or attention to detail. Food lacked finesse. For example salmon and pork dishes were served with same veg as turkey dinners including a Yorkshire pudding (!) and the salmon was inedible and had to be sent back.

Went in 35 minutes before stopping serving food, only to be told they’re not doing walk ins! Restaurant was practically empty!! They clearly don’t want any business! Went two minutes down road to The George which was so much busier and welcomed us anyway and was absolutely lovely!Give this place a miss and go somewhere that wants your business!

The Masons arms seems a lovely good honest well-run pub - the service was relaxed, friendly and efficient and the food was very good. We will be returning!

Firstly I must state that money was taken off our bills as compensation and we do think a lot of the problems were due to the lack of staff.

The masons,is a very friendly place.Ihave always found the staff to be helpful.The food has been really great

We visited for lunch. Waited an hour for the food to arrive even though those who arrived after us were served theirs. The lasagne was so overcooked that it was inedible. No apology from any of the staff for the wait or overcooked dish even though they were advised immediately it arrived. No suggestion of a replacement either. We had booked for Boxing Day which we have now cancelled. I hope those who have booked any time over Christmas get better food and service. Good luck!

If you ring this establishment and set a time to eat for a roast don’t expect to be eating for hours. I booked a time slot over the phone, when I arrived I saw many people at the bar and nobody sat down eating.

We pre-booked a Sunday lunch for adults and children. The menu choice was pretty good and we understand the pre booking requirement as we were quite a large group. The venue was pretty nice as far as old country pubs go.

We pre booked a party of 12 gave our order as requested, on our arrival we get told food is delayed - an hour later 1 meal came out cold, followed by a burger to hard to bite, roasts that included potatoes to hard to bite, veg cold and that over cooked a straw would have been easier to use and meat that dry and cold you couldn’t cut it. The waiting staff gave other tables the children’s food not knowing where they were taking things, and 1 meal never did appear. We sent the whole lot back! The manager blamed it on the fact he had a whole kitchen of new staff. Maybe it would have been better if the kitchen was closed whilst you trained your staff. Would never return.

To make it short...meals missing. The food that did arrive was inedible. Waiters plonking plates in front of guests without finding out who’s meal it is first. One waiter carrying a single Yorkshire pud in his hand without a plate, going all around the restaurant then heading for one of the children’s plates. He was promptly turned around and asked to start again.

This venue has had a few landlords over the years, but has always kept going. A great atmosphere and great food.

Nicely present pub, great Sunday lunch with fresh vegetables. Bar staff friendly and welcoming. Would recommend a return visit.

We have passed by the Mason arms numerous times, on this occasion we had difficulty in finding somewhere to eat....on our way home from Windsor.......hubby suggested here. Called in on a Wednesday evening, myself, hubby & our 10 year old grandson...the selection was good, as was the service, price reasonable...friendly staff. For a midweek week meal, good pub grub. Would recommend....

My mother & I came into this pub during a Saturday lunchtime & found it to be virtually empty. There were only a few other diners so we were not impressed to find we had to wait a considerably long time for our meal. In my opinion, the food was average & the portion was small. For our dessert we had another long wait but I particularly enjoyed the chocolate torte & would recommend it. To take so long serving our food during a very quiet period is not acceptable. The bar staff were friendly but we felt the image let them down. We were disappointed as this was our first visit so we will definitely not consider a return here in the future.

To be very honest I was surprised by the great quality of the food and the beer was good too. The wait was minimal and the service was attentive without being in our faces.

We booked table for 13 and pre ordered our food. This was a family meal for an 18th birthday and we had an amazing meal. All food was delicious and we were given a room at the side of the pub which was private but close to bar!

Arrived on spec and was pleasantly surprised to be able to get a table. Friendly guy behind the bar told us to find a table. We chose to go as far as we could from the bar as there was a very loud, not very good, live singer on, who despite asking for requests from the 80s wasn’t able to sing anything the audience wanted.

I cannot believe the negative comments about the Masons Arms..

Pub not very clean ith food scraps on the floor. Friendly staff if a bit clueless. Food just about adequate, but no better than oven-ready meal from the supermarket.

We went to the Masons Arms on Saturday for a family meal. There were 13 of us including a 2 year old. First they could not find our order then when they had found it still brought 2 meals wrong that had to be sent back and changed the food was ok but quite small. The little 2 year old was as good as gold seeing he had been sat at the table for over 2 hours. They had 2 guitarists start playing and the little chap wanted to get down and dance which I let him. He was really enjoying himself and was no trouble when at 2 minutes past 9 we were abruptly told we had to leave as the 2 year old was not allowed on the premises after 9o’clock. We were not informed this before we had the meal and they had our money had we known we would never have gone there and you can be sure we will not go there again.

We booked a table for 13 people on 13 April. We were advised to pre-order our meals, which I did 6 days before and I called before I emailed the order through to check I had the correct email.

We have just had a Sunday lunch here with a group of friends and would certainly not return.

Had an amazing meal at the masons arms Frome last night. Me and my partner had a mixed grill which was cooked to perfection and presented lovely. Highly recommended by us

As a moderately sized group several of us are actual wheelchair users & like to try new places for lunch sometimes, unfortunately upon arriving we encountered several problems the 1st was that we couldn't get our wheelchairs through the main entrance so had to use the back entrance where we encountered the 2nd problem we could only get in backwards & there was a small step then upon gaining access we encountered the 3rd problem although our server was friendly he looked like he'd been dragged through a hedge with clothes that looked like they'd been shrunk in the wash & kept saying that he was actually a carer & that it was really his dads pub so didn't really know anything then we encountered the 4th problem, upon ordering the food he didn't really know what was gluten free & that he would ask for me which turned out not to be much,

stayed nearby with family.called in for sunday lunch.we were 18 in total.manage to sit us all around a number of table put together in a pleasent room all had sunday lunch had a choice of 1,2,3, courses.food chioce was good and everyone served together. food was very tasty.very cosy areas to sit afterwards for a drink staff were great quite a busy pub would recommend

We visited the Mason's Arms a few weeks ago and were left very disappointed. We definitely feel that it's gone dramatically downhill lately (it's our local) but we were left particularly horrified during our last visit when the owner/manager lost his rag with a member of staff and gave him a mouthfull of abuse in front of us. Not only was this highly unprofessional, he also swore repeatedly in front of our 3 year old son, which I feel is unacceptable.

Although we had preordered, the mains were cold and the meat dry, the chicken was inedible. When we complained we were told that it was our fault as they weren't told that the starters had to come out before the mains so all the food for 12 of us was cooked at the same time and left to stand whilst those who had orders starters ate them. Salad was missing apparently because the order hadn't come, a poor excuse as the pub is opposite a large supermarket. The hygiene of the waitress was poor and someone should tell the poor girl about her BO, not pleasant.

Great food, short staffed due to the snow but quality of food and service still great! Fun had by all as you can see by the photos!

We went to the Masons for a friends birthday . We all pre ordered as was told it was busy . On arrival there was a strange smell which we were told the toilets were flooded .

Upon my arrival there was a distinctive stench. We did not know where it was coming from and the staff said it was a problem with the dishwasher, however after awhile it come to our recognition that the stench was not coming from the dishwasher but from the bar and from one of the members of staff. I always feel as if she was really rude and we were not greeted with a smile and not made to feel welcome. After order a lot of food including nachos that tasted like fried batter, our meals were left on the table for over half an hour. At one point with just two of us being there 8 glasses had been collected and with there being just two of us and the pub being empty I believe that the staff are not giving the costumer service that should be given. We will not be visiting again any time soon and expected better after walking half way across town in the snow!

I have seen previous reviews and not sure if we have visited on a change of owner or landlord but did not have the experience of some reviewers.

We happened to be working nearby and as we were very hungry and strangers, visited this pub to eat. A coffee was nearly cold and another barrel had to be put on before we could have a particular beer. We decided that half roast chicken with roast potatoes and red cabbage, vegetables and a jug of gravy sounded good. The chicken looked good but had a funny twang to it, the "roast" potatoes were spherical objects deep fried and the vegetables were evidently microwaved and not even fully cooked. We therefore only ate part of our meals and left still hungry. The gravy was quite nice though!

Can't treat his staff right can't run a pub. Absolute joke someone needs to tell him calling his youngest staff members a**holes is not okay. Pathetic.

Absolutely horrible manager who is so disrespectful towards staff and decides to humiliate them infront of the whole pub, food isnt that great as iv been told and hygiene of some of the staff is horrible

Not allowed to swap anything on the menu! Food was disappointing!! Steve the owner needs to work on his people skills! Tables were dirty! Abit like Steve’s finger nails! Don’t know if anyone has ever told him it’s rude to pick your nose behind the bar! Disgusting

I was ill the next day. Xmas dinner. The vegetables were overcooked and presented awfully, looking discoloured and inedible. The dessert was fine. Turkey was dry and the sauce had no taste. When we had finished our desserts the waiters removed all the plates and the glasses, nobody asked if we wanted any more drinks. ?good for business. The most amazing thing was when we tried to pay for our food the man at the til had to be told how much he had to charge us, also he didn't seem to have a clue how many drinks we have had at the table. In the end we agreed to pay what was written on a paper ?clever business

Just had the Sunday roast, it was one of the worst roast dinners I have had out,the beef was inedible, chewy and full of gristle, frozen roast potatoes, I told the waitress about the beef, but had no apology or offer of a free dessert!! Definitely won’t be going back, wondered why it was so quiet on a Sunday afternoon

Went on a Sunday so had the Sunday Roast menu.

Had lunch today off of the new menu. Very good proper pub grub menu at reasonable prices. Cooked and presented well, hot on arrival. Enjoyable lunch and will definitely be going back!

Went for an evening meal. Made to feel very welcome but food left a lot to be desired. Ham egg and chips, ham was like packaged multi pack... sausage mash peas, mash like packet mash. Would not eat here again

As a local I try to support the rapidly diminishing number of pubs in the area, but the Masons Arms makes little effort to attract or retain customers! Visited on Monday lunchtime with wife and friends after viewing the board outside offering meals and drinks. Friendly barmaid immediately informed us there was no food because the chef hadn't turned up. The licensees were both absent, as were the customers! A naked, very young child, belonging to the licensee, ran through the bar as we were having our drinks. This place needs some serious attention if it is to survive.

Last week my friend & I both ordered chicken, ham & leak pie, with peas & mash/chips.

Visited on a Tuesday evening welcomed by young bar staff.Wide variety of drinks available although disappointed by menu we were given on A4 paper, nothing available for vegetarians and no dietary guidance re gluten, nuts etc.Food arrived after a long wait with only 1 other table occupied, but food was served fresh and hot. Staff created no warm friendly atmosphere . Would we visit again? Maybe.

Love coming to this pub. Nice quiet pub on outskirts of frome and amazing friendly staff

Nice pub. Easy to park. Wheelchair users would have difficulty in restaurant tables close together and step down into restaurant where we sat. Very friendly, helpful, accommodating staff member. Ordered sirloin steak and it was cooked perfectly as I had ordered it. Took about 20 mins to get the meal. Would definitely eat here again.

Just had the most amazing sunday lunch beef was gorgeous and veggies came out on the side and a seperate dish of cauliflower cheese. Added bonus dog friendly!!

Just stop at the Masons on recommendation. A really nice pub. Food is pretty good to. Dog friendly as well. A pub with a lot of potential. We did had a very nice Sunday lunch. Olive and flat bread as nibbles. Could be better with Olive oil.

Enjoyed our meal here and glad we did go there. Good menu with reasonable prices staff very nice and restaurant nicely decorated would use again.

Lovely time at this restaurant on Easter Sunday with the family. Quick and friendly service and the food was good. Pleased to have found somewhere where we didn’t need to book to get a table!

We are here after being recommend to us. The bar was busy with locals but there was not many eating. The bar maid and chef were helpful and polite. There was a nice choice of dishes on the menu and the food was served quickly. Whilst the portion sizes were good, I would not say that this was amazing pub food, it was value for menu food which is ok. The restaurant is nicely decorated and overall we would visit again if traveling passed. There was a nice choice or real ales and ciders on tap too.

I took my son who’s 12 here on spur of moment Tuesday evening. We ordered our food it arrived in good time, I had Steak n Ale pie and my son had a Burger off children’s Menu, the Burger was huge and my son was well impressed he soon polished it off along with his chunky chips. My pie was full of flavour and gravy was so tasty. Service was great young lady was polite and attentive. To my surprise there was an Offer on so my son ate for £1. I will be returning the place is spotless and the decor is so Tastefully done. Well done!

Chose the mason arms after a morning out- 4 adults, 3 kids,because the website stated food served between 12-9 , and many local places were either closed or stopped serving food early. It was about 12.45 when we arrived.

The Masons is our local but we don't eat out often.

Walked to the masons with friends who lived nearby. The walk whetted our appetite! We ordered a chicken sizzler and chips, all gluten free. Beef pie and chips with a HUGE puff pastry topping. An enormous piece of fish with chips and mushy peas whilst I had the scampi. The staff were knowledgeable and very friendly. Will definitely be back.

Initial impressions were favourable but our food was slow to arrive and when it did it was awful. Of the 5 of us only one was satisfied with what was on her plate - Mushroom and blue cheese pie. The crust on the Chicken and ham hock pie was rock hard and the sandwiches were poor. My starter, prawn cocktail, arrived with the mains because "sometimes people have a starter as a main meal"! It bore no resemblance to the menu description, it was merely a gloopy glob containing shredded shrimps with a sprinkling of greenery. Because of the confusion I was told the £7 cost of the starter would be waived but this completely ignored the fact that the 2 courses I had chosen were a £12 special, the menu price of my (dreadful) Smothered chicken was £12, so I still ended up paying the full price. We won't be troubling them again!

A warm welcome awaited us on arrival. We had all pre-ordered our food from the 3 course Christmas menu. Portions were ample, the food was well presented and tasty. The service was excellent. Nothing was too much trouble.

Usual pub menu nothing special. Pleasant service but they do need to make sure that the kitchen door is shut before asking the chef questions or comments overheard can give a poor impression. Probably ok for a local boozer you could have a chat and gossip at the bar but if they are looking to attract the Frome 'money' clientele they will have to up their game.

Nice environment and friendly staff, but the food was clearly all pre-packaged frozen stuff. Nothing seemed cooked from fresh.

I had special menu which is the Braised Beef with mashed potato and beans, that was delish , the beef is tender and brown sauce is a perfection. My fiancée had BBQ Chicken breast with fries and coleslaw. Our dinner is affordable and cost us only £34 with combine with dessert and 2 drinks . Will recommend it to friends and family .

Attracted by the sign 2 courses for £12 thought we would try the Mason's Arms for lunch. Rather disappointed by the limited choice for the offer, however, other dishes were not that expensive. I had the offer, salmon & prawn starter with cod & chips for main. Have to say the starter was delicious and the main course very enjoyable. My wife found the same with her starter of Red Chilli Soup and Shepherds Pie. The pie was special and had chopped vegetables in it, with the accompanying vegetables being perfectly cooked, not hard and not too soft.

Went in to the masons for some lunch it's was amazing lovely food good range of drinks. The staff are so helpful made us feel very welcome with a fire burning in the corner it was a really nice atmosphere. And lovely and clean.

I was quite unimpressed with this pub /restaurant.

This was a room above the bar in an old (but comfortable) inn just on the outskirts of Frome. The staff were very business-like, and I would have liked a smile or two, and perhaps a bit of chatter. But apart from that the place is OK. The bed was comfortable, but I would have liked a bedside table on both sides of the bed. As it was I had to place a chair beside the bed to hold my specs. etc.The bathroom is very small with a tiny basin. The shower is adequate with plenty of hot water. But the door to the bathroom is a bit of a problem. On the outside it has a long mirror hanging from the top of the door, but these hangings increase the height making it very difficult to close the door properly. The food at dinner-time was plentiful for the price, but, as a lover of good breakfasts, I would have liked a bit of doubling up on some of the ingredients.It is a reasonable hotel for a short stay.

Great food and service, I had the beef rib which was amazing but unfortunately I didn't have enough room left for the deserts as my beef rib was huge (think they gave me whole rib) hmm amazing, top marks to the chef

We have been frequent users of The Masons Arms since its refurbishment a couple of years ago, and have been impressed by the quality of food, beer and service. Unfortunately, it changed hands a couple of months ago, and whilst the food and beer have retained high standards, the quality of service has collapsed to an unacceptable level. This is not the fault of the individuals who strive to do their best, but of the management who employ only 2 staff who between them have to man the bar (rarely), wait at table and assist the chef in the kitchen. The last time we visited - and it will be the last time - we reserved a table in the bar because it was dog friendly. We arrived on time to discover that somebody else had taken our table because there was nobody manning the bar to stop them. Our food was excellent, but we had to wait an hour after ordering it before it was served. I also had to wait 10 minutes at the bar to order our second round of drinks before anybdy appeared to serve there. This is the 3rd time we have experienced this sort of situation; we have given them the benefit of the doubt twice, but this was the last straw. We shall not be going back, which is a shame because the beer is well kept and the food is delicious, they just do not employ enough staff to cope with the number of covers at table and drinkers at the bar.

Lovely quaint pub with a good wide-ranging food menu and great service. Had a lovely dinner and hope to go back soon!

Excellent food served by the lovely Carina. Relaxed welcoming atmosphere. My only reservation is that, due to the age of the building, there is no accessible toilet so wheelchair users would find it challenging

It's not high end gastro-pub quality; but the food was really nice and at a very good price. You can't argue with that. The staff were pleasant too and it has had recent makeover. I'd go back for sure.

Went here for a quite girls night out, staff were attentive, food was ok £11.95 for mains and desert. For the price it was ok but could do better on desert. Nice decor etc.

Food was amazing, food and drinks were quick on the order, staff are very polite and welcoming, made my night a good evening with the misses

Enjoyed a nice meal Steak with all the trimmings Salmon with potatoes sea green. Did not book before arriving meals cooked from 6.30

Stayed for 2 nights over a weekend and we had a pleasant stay, staff where very friendly and the surroundings where clean and tidy, I understand it has changed ownership a few times recently and the new owners are doing their best to turn it around with a few small changes the Masons arms could be a lot better. Upon arrival we where shown to one of the 2 rooms which was en-suite, not badly decorated and the bed was comfy, we decided to make a brew but the kettle wouldn't fit in the sink to fill up and there was no bottled water, also had to unplug the tv to boil kettle. The 2nd night we had to move to the other room with the shower toilet across the landing, not a problem, however the toilet door wouldn't lock and the toilet was a good 15 feet from the door so putting your feet against the door wasn't an option just whistled loudly. On the whole it was a pleasant stay but a few niggles which I'm sure the new owners will sort out, the breakfast was very nice although I would have liked to have seen juice and maybe offered a 2nd cup of coffee.

When I last visited the Mason's (about 6-8 month's ago) it was a really good place to eat with excellent food and a real buzz. I understand it is under new management and I have to say I was very underwhelmed this time around. What a great shame. Whilst the waiting staff were very good, I cannot say the same about the food.This was more like a chain pub and I wouldn't describe it as 'gastro' at all. The food used to be exceptional but is now very average, pretty tasteless and expensive for what it was.Regrettably, would not be inclined to go back.

Had lunch here. My burger had large lumps of uncooked, fatty meat in it and my cousins chicken was so dry she struggled to swallow it. Had a soft drink each. £ 26:00 ! Shocking. Won't be returning. Shame, as lovely, clean, comfortable pub.

Stayed here for one night, and whilst the staff were friendly and welcoming, the bedroom could have been greatly improved. Dreary & drab looking room with dark colours, mouldy patches on carpet covered up with off cut carpet, some damp spots on wall, no MIrror, hair dryer, TV, Wardrobe, though lots of drawers, nowhere to sit or hang towels & our "private" bathroom, was actually across landing with no bath mat, lock on door didn't work & light next to sink mirror also did not work. We requested an early breakfast of 7.45am, as had to be away by 8.30am for a pre-arranged appointment, this was accepted by Management, yet the next morning, nobody showed up, & we couldn't actually get into the main reception area of the pub or restaurant, as we were basically locked out of these areas, only access we had, was down the stairs, past a locked main bar door, & out through a "key only" emergency/fire exit. We waited until 8am & when nobody appeared, we had to let ourselves back in emergency door, to leave our room keys in the bedroom, as nobody to hand keys in to, or anywhere safe to leave them. Disgusted, as had paid for breakfast in with price of the room. I did private message them on their Facebook page, explaining all the above, which they read quite quickly after posting, but didn't even have the good manners to reply or offer an apology for their absence at breakfast!!! Very poor & let themselves down, would not stay here again & expected a lot more, judging by the seemingly "good" comments on here.

Had our son's birthday meal here in June and was so pleased with the food, service and the atmosphere that we have been back several times since.Not the normal boring pub menu of prepacked burgers, steaks and chicken tikka - all the meals that we have had have all been well presented and freshly home cooked without having to wait ages either.Will certainly be eating again at the Masons - next one to try is the Sunday Roast!

I ordered a chicken salad and it was so dry. Grilled chicken with no flavour on a bed of lettuce with the odd crouton chucked in! £10 wasted - won't be returning. Friend ordered bbq chicken and said it tasted like it had come out of a can.

We visit the nearby supermarket almost weekly and drive past this lovely, well appointed country pub. Why haven't we visited before? No idea, but we decided on the spur of the moment to have lunch, AND WE WERE NOT DISAPPOINTED!A very nice, clean, tidy and well maintained roadside Inn on the outskirts of Frome, Somerset (F1 fans will know Frome as former World Champion JB's home town ;-))Decor is in keeping with an English country pub, but certainly not dull or dismal. Staff are bright, breezy and friendly and on the ball. There is a large car park (free).Quite an extensive menu listing most, if not all, of the usual pub grub items and quite a few 'haute cuisine' selections too. The Daily Specials board was impressive and the bar was well stocked too, with a selection of local and 'visitor' beers on tap.Our meal was cooked to order and arrived in good time. We both had the sandwich option, which presented well-filled sandwiches (choice of bread), green salad and chips (french fries), with an excellent beer to wash it all down. Price was very reasonable.

We had roast beef Sunday lunch and I have to say it was one of the best roasts I have had in a pub for a very long time. Cooked perfectly, plenty of veg and the leek dish was so good I asked the chef for the recipe. Well done Gary, Lisa and family you all work hard and it's nice to see the pub getting busy again.

We visited the restaurant today (Sunday) for a sunday roast. I must admit the food was excellent. My partner is coeliac and a gluten free option of sunday roast was available too, which can be hard to find sometimes. Service was really good and food was delicious.

sunday lunch was very disappointing. I ordered the Sunday roast with beef. Unfortunately my slices of beef were very tough and did not appear to be have been sliced from a freshly cooked joint. It seemed to have been frozen slices of beet,defrosted and heated up but if the chef/owner can confirm this either way i am happy for his view. It was tough regardless how it was cooked. On any new visit my wife and I give a score out of 10. My wife gave 6 I gave a disappointing 4. We had high hopes of this visit but i doubt we will return.

We came here last night after going for a Sunday dinner last weekend which was amazing! It made us want to come back to try something else from their delicious sounding menu and we werent disappointed! From starters through to desserts the food was delicious, the staff are all very friendly and can't do enough for you. Gin served in huge glasses, delicious Chambord Belini's and a water bowl for our puppy. Thank you and well done to Lisa and family for bringing The Masons Arms back to life! We will definitely be back, it will now become our local