The Manor House at Celtic Manor in Newport

There were some maintenance issues throughout that meant the stay wasn't quite the luxury experience we expected.

Lovely place would 100% come back only thing is rooms are boiling and air con isn’t great

Overall a very nice stay using the free swim at the spa and steamrooms ect. in the early evening. Then pickup from the door of the Manor House and taken to the far side of the golf courses for a beautiful meal.

Room was very nice but as I was single occupancy in a double I had an adjoining door and the person next door was a really heavy snorer it was annoying and hard to get to sleep .I think this should be looked at .one more thing was that the hotel where my room was and my friends the corridors were being painted and I think that these rooms should have been left empty until all works was finished

Poor experience for the most part; the room was caked in dust, the mattress was terrible, one of the bed sheets was dirty and the breakfast at the manor was severely lacking. Two members of staff weren’t welcoming, but everyone else I’d engaged with was amazing. I arrived for business and it all negatively impacted my time and work. It’s such a shame given its presence seen when driving by. I had high hopes.

Rooms and the resort we're fantastic, bit odd being charged to park underneath the property £20/24 hour period. 2010 course was great to play and in decent condition considering recent weather conditions, Ven, really looked after us whilst on the 2010. Unfortunately the Montgomery was in a very very poor condition on just about every fairway, in some areas it looked like cattle had, had free range along the course, we lost quite a few drives in the middle of the fairway, mystifying and annoying, what we fail to understand is no one forewarned us about the said condition, really spoiled our last days play, all that said great venue in great weather, enjoy.

Hi this place is out of the way and full of people that walk around like they own the place.

Lovely room, great breakfast in a lovely quiet dining room but the items I had pre ordered for my husband's birthday were not in the room on arrival as promised so suprise was spoilt. After telephoning to complain, the items took a long time to arrive and then the wrong drinks were sent!

An appalling experience at Rafters. We were celebrating my Fathers 60th and all the steaks came out blue, some even had raw meat visible on their sides from being improperly seared. Management made a big deal of comping our bill and returning our vouchers as they ushered us out the door. The next day we discovered they had cashed the vouchers without telling us. Trying to get Celtic Manor to honour comping the bill and returning or refunding the vouchers has been a nightmare and we’ve been met with abuse from staff and people hanging up on us when we call. For a 5* hotel, the service is shameful. Stay far away from the Celtic Manor Resort!

The friendliest, most helpful team of staff I've ever experienced. Acomodated every request, informative and helpful. Can't wait to come back soon

We loved it all despite the high rates on parking. The info lead us to think that it was free for costumers but it wasn't. Also outside car park is a bit far and not so acessable if you stay at the Manor.

I stayed here on a golf mini break in April. The courses were very wet but, of course, the resort can't help the old great British weather and they gave us a voucher so we could come and play the Roman Road course for free. The 2010 course was wet & a challenge, but great to play. The whole experience made us feel like pros for the day, even if the golf itself certainly didn't! What i really wanted to say though was that during our break, ALL the staff we dealt with were absolutely incredible. Professional, friendly and obviously well trained and happy to help where they could. Big shout out to Dermot, who was one of the mini bus drivers they have on site to ferry you around, as it is a very big site, as he was so helpful and friendly. A real credit to the resort.

As my Celtic Manor review, room was fantastic, the function I attended was well organised and catered. Our room in the Manor house was easily accessible from the function room. I will definitely be visiting again!

A lovely stay and the reasonable cost. Swimming pool was quite busy. Nice breakfast

It's an old building that has seen better days but still a nice place. The service is hit or miss. I think the staff are well trained but underpaid. I have not had a good experience here. One night the bed we slept in had a toy in it from another guest. They gave up a discount on our next stay but they started being slick about the terms and conditions when we tried to use the discount. It's not a bad place but you are always queuing for everything, especially the lifts to the floors. I think it's a bit overpriced for the service you get. If your coming here don't get your hopes up to much. Also if you drive you pay for parking but have to walk across a field to get to the resort. Leave your bags with the concierge first then park.

The room and hotel in general were clean and comfy. The real standout however was the service, the shuttle buses were always very prompt, the staff were friendly and always helpful. We had plenty of good chats with Rob on reception, very approachable and helpful whenever we needed assistance.

A mixed bag. Opted to stay at the Manor House this time as it was half the price of the main hotel and we just needed a bed for the night. The room is very dated now (if floral curtains, pelmets, mahogany furniture and tiny beds are your thing you’ll be fine) and really needs an overhaul for the price charged. Bathroom is basic and I would have welcomed a better selection of toiletries (eg. Body lotion included) We tried the online check-in at 12.30 and to our surprise our room was ready, well ahead of the 4pm check-in so this is a useful tool I would encourage people to use, you might get lucky with early arrival! However, the key to unlock the room on the app did not work and so we had to get a key card from reception, which kinda defeats the purpose. this needs work because it felt like the reception team were a bit over the fact this keeps happening (I don’t blame them). Be aware that car parking is NOT included in the cost of your stay, car parks are not close by, it’s hilly and there are no pavements if you’re going to the manor rather than main hotel. I personally think if you are staying at the resort your parking should be included, this feels like a rip-off. Breakfast was buffet style and absolutely fine. The Forum spa/pool area was ok, this is starting to feel dated now and needs a lick of paint. The steam room was a massive disappointment and wasn’t really working. Lack of water fountains around too. In the shower areas they provide, what I can only assume is, a generic hair and body wash in wall-mounted soap containers. In a nutshell none of this screams “luxury and indulgence” as described on their website. The staff were all friendly and helpful. The best thing about the entire stay, and the reason I booked in the first place, is the resort run a shuttle bus service between all of their collection of venues. This service is 5 star in my opinion. Reception call the driver, they arrive within 5-10 minutes and take you to your destination, round the clock. The drivers were prompt & polite and should be commended for this. In a nutshell I wouldn’t book the Celtic manor for a weekend of luxury getaway, but for an overnight stay if you’re at a party or event nearby it’s a good location and ticks a lot of boxes.

Nice room but it has little soundproofing. I stayed there for business and had to leave at 6am. Unfortunately the room next to mine were partying until 4:30am, so little sleep was possible as the walls are quite thin. Security did knock on the door next to mine but to no effect.

This is part of the Celtic Manor Conference Centre. We enjoyed our stay (see the Review for Celtic Manor Conference Centre). When considering whether to stay here bear in mind that this is a HUGE hotel, not a bespoke house hotel and that there is a £20 per night parking charge. Staying here gives you the choice to use the swimming pools and gym etc. on the usual terms.

We had an absolutely fantastic stay! I literally cannot give any negative feedback. From the Spa and health club, restaurants and room, everything was perfect We will definitely be coming back again.