Costa Coffee in Newport

The tall male member of staff is the least interested retail staff person i have ever come across, needs re training he is definitely no barista that's for sure. You are working in a hospital with many customers already stressed and upset, and at £5.50 a cup you could at the very least say hello or even smile a little. Oh and learn to make coffee correctly.

I visited yesterday and told the girls behind the counter I wanted brown toast. They gave me white toast. I asked for skimmed milk in my coffee and they poured semi skimmed milk in the little jug. I've got severe allergies and other illnesses so I have to be careful what I eat and I was made to feel like it was all my fault because they made the mistake and brought out the wrong food/milk that I didn't even ask for. All the staff are young and don't listen to you. It's a shame because it's such a lovely coffee shop.

asked for empty cup but told it wasn't company policy this in a hospital

This Costa is located on the first floor of the Royal Gwent, near the main C/B block lifts and near the Minor Injuries Unit. I visited a few times while visiting a relative who was in hospital here. There was often a small queue and only one member of staff behind the counter while the other cleaned the tables. This meant that it sometimes took a while to get your drinks made. Despite the occasionally slow service, the staff here were very friendly and helpful and always paid attention to orders and asked for clarification of different milks etc if needed. Most people seemed to order drinks to takeaway (myself included) so there were always plenty of seats available when I visited.

Absolutely fabulous place to have a coffee break here! I have visited this place like 50 times so far and is always a pleasure to be here! The coffee drinks are amazing. It looks a bit pricey for the first sight, but when you meet and being served by the gorgeous, professional staff….! ♥️ Thank you so much for being a perfect example of great, valuable hospitality to follow! Thank you Timi, Alex, Ruksaar, Shan, Lily, Taz, Shelby and the rest I didn’t have a nice chat yet! 🌸🌸🌸

Needs new management. The staff aren't trained in customer service, nor the Costa standards with drinks. No hello, no smile. Near £4 for a reused shot and burnt milk? Honestly the workers should be ashamed of themselves treating patients and NHS workers like that every day.

I visited the Costa inside the Royal Gwent hospital. It was so cosy! I sat on a sofa to read and had a chocolate orange hot chocolate. It was gorgeous, so I had another one 🤣 instead of stressing while waiting for my partner I was warm, comfy and enjoying the nicest hot chocolate I've ever drank

A tiny oasis of caffeine on the first floor of the Gwent

All sandwiches out of date, cakes full of flys, drinks not fizzy+ warm, hygiene is non existent, staff is absolutely ignorant especially the little skinny man with short gray hair was so rude smelt of B-O and cigarettes. The floor looks like it hasn’t been cleaned in years. No gloves and they’re all playing with the food. Dirty place. Definitely not recommend coming here.

Absolutely discussed with the ignorant staff and cleanliness of the place. There are flies all over the cakes and pastries , the staff are rude and look like they hate it there as much as I did . Do not use this place unless you want food poisoning. Even one of the staff looked like she hadn’t washed for a year !!!!

Lovely little Costa if you need a snack and drink whilst visiting or waiting at the hospital. The staff are lovely and helpful. There was a great selection of sandwiches, toasties and cakes. I had a chicken and bacon toastie which was delicious. The English breakfast tea was really nice and piping hot. Very comfortable seating area, worth a timeout if you are in the hospital.

Good coffee and friendly staff but rarely have any sandwiches left. As soon as the snacks are delivered they're gone! Its a busy coffee shop - order more stock!! Not difficult.

Not one gluten free sandwich. Just two tiny bakewell tarts, which does not a meal make. Poor show, especially in a hospital!

Very slow service. Although place busy other people got their coffees before me and I waited long time for iced latte. Coffee spoilt by putting in far to much ice. Staff not as helpful n friendly as usual.

Nice, clean, lovely food and coffee

Great service friendly staff. Not much seating available

Good coffees but have stopped offering gluten free sandwiches 😕. Why?

Why do I keep getting asked for a review just for walking past a property.?!?!

Convenient for those of us visiting the Royal Gwent. Good service and general cleanliness as standard.

Closed 10 minutes early so i didn't manage to make it inside. Maybe a sign to warn customers they lock the door 10 minutes before would be useful.

Standard Costa Coffee. Good baristas.

Staff are very helpful and pleasant.

Its ok but the league of friends coffee shop in outpatients is better £1 percup all milk and frothy lovely staff too

Fantastic coffee bit pricey but worth it

Not happy with the way you get spoken to, its almost 6 oclock and they have started to close off off parts. Where you can sit down and have a chat. The one lady with gray hair keeps giving myself and my partner drity looks even though we are not doing anything wrong. The people who work in costa coffee in the royal gwent need to be FIRED i will not be coming here again!! The new owner who is now @coca cola Please make a change to this shop.

Nice coffee ambience good night cream staff

Clean cafe with efficient service.

Nice coffee to have.. Keeps good standards and services.

Lovely coffee, but a little expensive.

Typical coffee house, when it's busy it's busy, usually a queue at midday but fairly hectic in general during the summer period due to the demand for cold drinks smoothies and coolers etc, one toilet in the establishment ? Not practical if your in the business of selling diuretics.

Typical Costa franchise. What is different about this one is its location in the hospital. However, this makes it a very welcome sight. It does mean that the shop is full of medical staff, but that's fine. The only negative, for me, was the lack of windows. The whole shop seemed a bit claustrophobic if you were that way inclined.

Very popular being located in a busy hospital. However same great Costa experience and service. Was glad of its convenience during many visits to the hospital!☕😋