The Lunchery in Swansea

Not safe for people with food allergies. None of the staff members had any understanding what gluten was. I had to explain I couldn’t eat bread, flour, wheat etc and they then brought me a salad with couscous. I asked them for a fresh salad but I don’t think they understood how serious an issue this is for me. I have been unwell since. The service was very substandard in other respects. It felt like it was all of their first days at work. I think this cafe would benefit from decent management and training staff. It’s gone really downhill since I remember it from years ago. The cutlery was all dirty, as were the glasses. None of the tables were clean. Really disappointed

Such a shame as this has a great location and captive audience with all the walkers and visitors to the National Trust coast. We were visiting from Norfolk to see our family in the area and had a lovely walk along the cliff, so decided to have lunch, which was a terrible mistake. The food was “thrown at us” by an obviously disinterested male member of staff, who had about as much personality as one of the cold chips on our plates! The “loaded” chips had a mediocre amount of cheese and cheese sauce, so we asked for some additional cheese sauce. However, the thimble full of cold orange stuff they brought had no taste or resemblance to cheese sauce. The baguettes for the club sandwiches varied between dry and hard to soggy, so had obviously been frozen and reheated. Even though you provide a table number with your order, we noticed that the front of house staff repeatedly took food to the wrong table and not one of them had a smile or ounce of personality. They asked to clear or table while some were still eating, which we declined and when the guy eventually came back to clear the table, my wife told him the food was not good, but she might as well have been talking to the table as there was no acknowledgement etc. Then the girl reappeared and proceeded to wipe down our tables while we were still drinking. Needless to say, we will not be returning and would not recommend this place.

Disappointing meal. Drink came in a chipped glass, my panini arrived before my partner's with the caveat "sorry I've burnt yours, I haven't made one before" Panini arrived ages later accompanied by the saltiest crisps we have ever eaten. Can't see us going back.

Terribly slow service unless of course your a friend of the blonde lady with glasses serving at 10.30 am 19/1/24 and you want to chat about things . I have to be honest , I didn't like the way she served a young guy in front of the blonde lady in front of me . When he asked for a pasty she seemed to find the way he asked to be amusing and smirked at the blonde . When he left she started to serve this lady but stopped put her elbows on the counter, cupped her face in her hands and started to have a full blown conversation. Then it appears as your a friend you get free extras oh and don't forget a blank collectors card that she'll fill up for you while you wait . I turned around to the guy behind me who looking at me raised his eyes and I said loud enough to be heard . '' Maybe we should have a conversation about how our day is going and pass the time while we wait '' . Eventually it was my turn to be served with a spitted '' Yes '' ? Really not a pleasant experience in my opinion and I'm sorry I stopped at this branch .

Good was good and came quite quick but dessert never arrived, after waiting an hour and half after ordering I had to ask for a refund. I was told they didn't realise a dessert had been ordered and there was only a handful of people in the pub. Poor service