The Lounge - Kitchen and Bar in Rugby - Phone Number, Reservations, Reviews

We visited on the off chance of finding somewhere new for brunch. What a lovely place. The staff were welcoming and the breakfast was great. Thank you for a lovely start to our day. We will be returning!

We've been here a few times. Food is always good and a reasonable price in the day or evening. This time it was for lunch and we had sandwiches which were really good and nicely served. The hot honey halloumi and avacado sandwich was to die for. We had hot chocolate (yes I know we shouldn't have needed it in June) It was a good sized mug and piping hot and good quality too. Far nicer than Costa. They are dog friendly although we chose to sit outside next to the canal. Its really relaxing. The evenings are good too. They have music some nights with a special menu. Always worth a look at.

I have been wanting to visit here for ages. So decided to go today. Walked up to the counter and asked if they were serving food. No. Abrupt and not very helpful and went about what ever he was doing. So we turned to walk away as I didn’t know if it was shut, we could still get a drink or what was on offer. A young waitress tried to intervene and asked if she could help. But the male member of staff had made us decide this wasn’t the place for us to spend our money. Maybe a smile and welcome would have made us stay. Won’t ever come back.

Have visited The Lounge several times previously, mainly during the summer when we stopped for a drink while out walking - nice place to sit outside and watch the boats going by. However, today’s visit can only be described as a shambles! We visited with a group of friends (11 of us in total) and we all ordered separately. I ordered a diet Coke and a slice of cake, and my husband ordered a pot of tea for one and a bacon sandwich. We paid at the time of ordering and the server asked if we wanted a receipt - I said yes and it’s a good thing I did! After about 15 minutes, the waitress came and said there was no diet Coke - this seemed a long time for them to realise they had none in stock. I ordered a Pepsi Max instead but this didn’t taste very nice as it was completely flat - I can’t comment any further on this as I couldn’t be bothered to mention it. They started bringing the various food and drinks that had been ordered, but the server didn’t seem to know what the drinks were (for example, one person ordered a coffee latte and another ordered a coffee latte with caramel but the server didn’t know which was the one with caramel). Several of the drinks and some of the food didn’t arrive at all and despite the servers coming to the table several times to check what we were waiting for, they still didn’t seem to know what had been ordered. At one point, after we’d been there for about 30 minutes, a lady who I assume was the manager came over to ask what was missing - my husband was still waiting for his tea and his sandwich, and another of our party was also waiting for a sandwich. She brought over our friend’s sandwich and said my husband’s tea/sandwich was on its way. After waiting for 50 minutes, there was still no sign of my husband’s tea or sandwich so we had to ask for a refund as we needed to leave to visit family. They asked for the receipt and then refunded us for the tea/sandwich - they did apologise which was fair enough. We felt sorry for the servers as it seemed like they hadn’t received proper training - they were pleasant but the way the food/drinks were served was chaotic! On the plus side, my cake was very nice but based on today’s experience, I don’t think we’ll be going back.

Used to go here quite regular and food was reasonable, have not been able to visit recently due to impossible to walk safely as car park flooded and muddy. Anyway after drying out a bit decided to have lunch. Ordered a Beef Burger and Chicken Burger, was delivered on a plank of wood( not very hygienic) only just managed to fit food on. Requested plates but was refused. Chicken was not a burger but a lump of chicken over cooked (Burnt) Beef under cooked. Accompanied by some rabbit food and small basket of McDonalds style chips. no room to empty chips so ate from basket. All for a price of £36.80. The ambiance is ordinary café not upmarket Lounge and Kitchen