The Lounge @ Cadbury House Hotel in North Somerset

We visited at the end of September, the food was pleasant enough although service slow. Decided to visit again a week later and waited 50 minutes for a 3 ingredient side salad and a simple pasta dish. Both occasions resulted in receipt of £100 fines for parking on the premises yet at no time did staff or signage alert us to the need to register our vehicle. This is so careless on the staff's behalf, and has resulted in locals deciding not to use the venue - nobody would willingly add £100 to their light-lunch bill nor go through the hassle of appealing fines simply because staff can't be bothered to advise visitors. Alas, I have 2 fines (£200) on appeal and I am presently awaiting the outcome. No plans to visit again - why would I?

Really fresh food in a lovely environment, nice amount of choice and able to make starter into a main course.

Attended here for a 3 day business conference. Suzie looked after us for conference activities and coordinated everything.. She was fantastic and corrected any small logistical challenges that are to be expected with a large group event with a smile and efficiency. The other teams including bar staff were friendly and attentive and again, accommodating of a lively (sometimes noisy) event with grace and flair. The venue is f a high standard and great facilities. Highly recommend the entire experience.

We were staying at the hotel and ate here due to limited other options, however service was appalling and food was mediocre at best.

Stayed at hotel and had a bar lunch at the hotel. Brie / balsamic chibatta. Excellent taste. Reasonable value for money in this environment. Atmosphere totally let down by staff 1). Staff behind bar too busy setting up to serve customers-I stood at bar for over 5 minutes whilst staff tended to glasses etc. 2). Staff transferring items from restaurant to kitchen through bar area squeezing Behring guests sitting in lounge. 3). Noise in setting up. This could have been much more enjoyable an experience if staff were appropriately trained in respecting guests and their environment.

Just had a club sandwich, one of the best I have had this year, just full of taste, which I would put down to the quality of the meat in particular. Nice ambience, has a proper ale on tap, friendly staff.

Comfortable stay in this nice hotel in lovely setting. Regular visitor but well disappointed with cost of stay and chaotic breakfast as over run with wedding guests so spongy scrambled eggs over cooked Fryed eggs food stock running out, coffee machines not working had to kill for a coffee poor staff run off their feet and reception indifferent to our experience. Will think twice as you can stay at the Congresbury Hotel for £75 inc breakfast and wonderful restaurant offering.

A great visit, fab welcome, great visit to the gym, fab facilities, cleanliness and hospitality. Then a visit to the restaurant, great attention to detail, welcoming and superb food

We used this dining area for Dinner and Breakfast. Dinner we pre-paid but had to pay an extra £9.95 each for the Rib-eye Steak. It was very fatty (all 3 meals). The restaurant itself was well managed and staff very efficient. A very pleasant dining experience.

Celebrated 3 family members birthdays with afternoon tea in the garden room. Pleasant staff seated us. Sandwiches were plentiful and a good variety, scones were warm, lovely, but the other cakes were all based on cream and rather large for afternoon tea. Little tartlets would have been welcomed. But beware they put 10% service charge onto the final bill, with no option to opt out unless you verbally request it to be removed which can be embarrassing. Thought the bottle of Prosecco at £39 was a little steep, but it is a Hotel!

Set within the Cadbury House hotel the lounge is good for snacks/ bar food. Service is the very best we have ever had we would recommend it.

I contacted this establishment a while ago, via their website contact page, to ask if it was possible to have a vegan Afternoon Tea for one of a group of us, as we wanted to make a booking to celebrate my husband's retirement. I didn't hear anything back, so booked us into somewhere else.

During our stay, we took time to have a break in the lounge at the level below the Reception area. The lounge can be accessed via stairs or the lift. It has out-doors seating for that special Summers day.

Had coffee here whilst waiting to check in to hotel. Staff friendly but the coffee and service were was a little slow considering it was late morning and not busy. The coffee was very expensive and no biscuits.

My friends and I attended a Grease and Dirty Dancing cabaret night at the hotel, followed by breakfast in the restaurant the next day. My friend had liaised with the hotel to dress the table with decorations and to bring out a birthday cake. Whilst the restaurant was busy and there was a slight delay the staff were very attentive and offered us bucks fizz whilst we waited (added to the celebration). Friendly service from the Duty Managers and Angie and Roy, who show that age has no barriers when it comes to long and loyal service.

The Lounge is an excellent place to go after gym or spa or just need a coffee/meal in a relaxing chilled environment. Murray manages the Lounge very calmly and professionally.

Nice atmosphere, classy and modern, but extremely cold inside. Great service and choices, somewhat limited on snacks/appetizers.

Perfect hotel with very comfortable and contemporary bar and loynge staff are outstanding and looked after us very well

A really wonderful Christmas afternoon tea, superb service, good quality and a wide variety. Thank you.

Good meal was had and there was plenty of variety on the menu at reasonable prices, Good service and a very enjoyable meal.

After booking a table and wanting a nice evening meal the start of the evening was a great welcome by the young lady at front of house who was charming, talkative and very helpful. After taking our drinks order we looked through the menu which...

Me alojé aquí en mayo de 2016. Después de un largo día de viaje con mi pareja y decidimos pedir el tocino y pollo panini a nuestra habitación, así que fue rápido y fácil. Tener servicio de habitación puede llevar un tiempo, pero esperamos 30 minutos. Pedí sin queso pero llego con queso y la camarera se lo llevó directamente a cambiar. Cinco minutos más tarde ella estaba de vuelta en mi puerta con un fresco panini. Así que decir No quejarse y comimos de todos modos.

La casa es preciosa, la comida no era de este mundo, donde el personal super amable y servicial con un tema no hay petición todo el lugar era simplemente perfecto hace un 10 de 10 de mí!

Tuvimos un almuerzo de negocios, y el personal era muy amable y educado. Tengo que mencionar especialmente, que confiaba de Ketut, eficiente, amable, y tenía una preciosa sonrisa amplia. Nos hizo todo muy bienvenido.

Arrived at 8 on Saturday evening. Given the usual quite tatty menus and told that they had sold out of some items. Waiter went to kitchen to check availability, and came back with a list of about 8 things they didn't have. These even included the basis such as chips and mashed potatoes! Can't comment on the quality of the food because we left at that point.... Have to add that waiter far more interested in watching the football than doing his job. The Lounge is about to be refitted and rebranded which is good, as at the moment it lets Cadbury down.

The Lounge wasn't up to the same standard as the rest of the hotel. Service was unapologetically slow, food was mediocre.

Let's face it, you can't miss the guy as you enter the place and I have great respect for the chef. But like so many celebrity chefs, it is really hard to keep your standards, quality and ethos in anywhere they are are not 'resident' We decided on the lounge for its relaxed yet posh atmosphere, during our stay for a meal and a glass of wine or two whilst preparing for a presentation. First impressions, as grumpy customers shuffled at the bar to order drinks and food is that this place is not as slick as the advertising makes out. I ordered the steak at the bar (£30) yes £30!!! at a bar, which turned out to be fair one of the best I had in a while, but it took ages to arrive as busy bar struggled to sort out a second glass of wine too. Meanwhile, another putter went off the deep end after waiting an age only for someone to be served first by someone who arrived. This in restaurant terms means that the 'ambience' was ruined... Expensive. Good food. But the service way below par....If the lounge is like this then I am glad we did not fork out top dollar for the restaurant?!

In summary:Although the restaurant was very quiet, the service from the kitchen was very slow - about an hour for the main courses.The food was generally bland across the variety we ordered.In particular the chicken used in both adult main courses was tough and chewy.The pan fried chicken breast with sautéed potatoes, broccoli and Stilton sauce was a disaster. Chewy chicken, hard broccoli, half boiled / half fried potatoes and gloopy sauce.With so much choice about, we made the wrong one, which is a shame.

Had the most amazing meal, starter of duck salad, my partner had the salmon salad, full already lol. Then 2 10oz rump steaks to die for, this place is so underrated and needs more recognition for the amazing food and service and the chef who cooks superb food x.

Had a very nice afternoon tea at cadbury house it was in the spa restaurant upstairs not in the hotel it was very nice the rolls were nice and scones were lush the cakes not so god .. but very pleasant staff and beautiful surroundings. Would vs it again ...

Amazing venue Amazing staffAmazing groundsFelt like a king when hereCan't fault the team or venue in the slightest The food was delicious The rooms lovely and warmComfy bedsAmazing surroundings And Golf On The Roof

A beautiful place, with wonderful views. The Service was good, the food very palatable indeed! We would recommend the lounge to all guests.

Had a couple of lasagnes between us and they were very good and hot. Would reccomend that a eand end menu is also done.

Very poor menu - very little choice. Meal was small. Fantastic looking bistro though, very modern, smart and stylish. Bistro let down by poor quality choice of food and food quality. Expected something fab, was dissappointed.

We enjoyed this private function very much. The waiter service was professional and, friendly. The menu choices had been made in advance and, this enhanced our anticipation. I enjoyed the tomato and mozzarella starter as I found the dressing to be very tasty. My main course was the chicken stuffed with soft cheese - something new for me - and very agreeable. We both enjoyed ice cream with the chocolate and peach cake. Well done to all at "the lounge" for organising and, delivering a lovely and, well attended event.

very nice place nice and clean.we thought we were getting neat sandwiches but we had big round rolls cut in half egg tuna and chicken nothing special. Only one fruit scone each they had no plain ones I don't like fruit cream and jam and 2 tiny little cakes.and a pot of tea. I had a groupon voucher worth £30 not value for money Afternoon tea

Aqua ladies have their Xmas meal in the lounge. Food is superb.Staff at Cadbury are excellent and the place is very clean

Wow! What a lovely afternoon we had enjoying an excellent afternoon tea at the lounge. Such good quality food, there was plenty for the 4 of us, the little filled rolls were very tasty and lovely choice of fillings, not just plain boring sandwiches. The scones were quite large & still warm when they arrived & the mini cake selection was lovely and very tasty. Well presented stand, plenty of tea for us and topped off with very efficient friendly staff who were so accommodating and no request was too much trouble for them. We had a fabulous afternoon and would definitely recommend this venue to enjoy an afternoon tea. Great value for money.

Comfortable area but a bit drafty. Drinks service was slow. Nice snack menu. the soup was very nice. and so was my daughters panninnie. drinks were a generous size.

Attentive staff who went the extra mile to ensure customer satisfaction. One of the barmaids (sorry think it was chloe ?) blonde lady she was fantastic and really went out of her way for us. Im sorry I forgot your name am rubbish with remembering

This was our second visit for afternoon tea on a Groupon deal. The service was outstanding by Murray. The selection of sandwiches and cakes were excellent. The scones, jam and clotted cream were delicious - some of the best we've tasted. The crockery had been updated. All in all a lovely afternoon for a great price. We will definately be back and recommend this deal. Thank you.

Nice relaxed atmosphere, friendly attentive staff. Great coffee. Just needs a little updating as looking a bit tired. Marco Pierre White should take note of how this little restaurant is ran. Well done guys

We ate in the bar as the restaurant was closed. The food and the service were good. The only problem was the noise from the television in the bar - which was loud & distracting.

For a light meal or snack, during the day, or if you are on the move, the Club Lounge offers good quality food and a relaxed environment. On all our visits it was very quiet, the service was great and so too was the food.

We ate here the night before our daughters wedding.We were a party of around sixteen,and had not made a booking but they sat us all within a couple of minutes.Food was delicious and very reasonable.Waiting staff were lovely too.Would recommend to all.

This is ok for a drink before or after a meal but not to eat in as seating is inadequate. Service is slow. Did not know how to serve a sambucca.

Booked a Sunday lunch here. The service was attentive and quick.. Not the most attractive presentation but it was just ok. Will we return ? Not in a hurry!!!

I had afternoon tea with my friend using a Groupon deal. People have complained about the 'non homemade' cakes, but regardless of them not being homemade they were tasty and fresh. My only issue with these were that they were tiny, and there was only one of each variety (4 spite sized cakes in total) therefore my friend and I had to cut the very small cakes in half so that we could try each one. However there was two of each sandwich filling and two scones, which was lovely. The waiter was extremely pleasant and greeted us as soon as we entered the Lounge. The other occupants were mainly eating afternoon tea and appeared to enjoy it. We asked for another coffee and tea and were advised that we'd have to pay extra for these, which is fine (however I have noted on previous reviews that others were given this as part of the afternoon tea deal) I would definitely eat here again, although I don't think I'd pay full price for the afternoon tea. £7 per head was excellent value though!

We booked for 9 people including 2 children and, our table was all laid up and reserved for us upon arrival. We had a window location which was really nice - this restaurant is 1st floor. An elevator provided easier access than the stairs for one of our party. Throughout the 2 hour plus sitting the waiter service from both Murray and Jamie was attentive, responsive and friendly. Our drinks and meals were brought without delay. Both the beef and chicken were delicious. I personally found that the beef was tasty, easy to cut and melted in my mouth. Portion sizes were generous too. All vegetables were tasty and, the carrot swede mash was specifically enjoyed. The desserts were equally satisfying with cheesecake, banana waffle and chocolate fondue chosen - we had little room left over to do justice to the cheeseboard! Many thanks to chefs Andy and Jess for these great meals! Another good point worthy of mention is the seating; this was found to be very comfortable by all age groups for the extended length of this event. Washrooms were close to hand and clean. Well Done to The Lounge :)

We went here for a Christmas 'do' and whilst we were not expecting gourmet food due to the large number of other party revellers what they did serve was inedible, truly awful. We felt like complaining even though someone else was paying! Where is the quality control? It's just not good enough to serve food at such a low standard.

A disappointed afternoon tea in not so soundings as the spa lounge and would have be better in the hotel.This was a special offer, but i would not pay the full price for this food.

I was embarrassed as I had suggested to friends that we go here for afternoon tea. We had a very friendly greeting then the food was brought . There were 4 tiny rolls with minute amounts of filling, 2 scones and 4 tiny (shop bought) cakes. A real disappointment and not a good advertisement for this restaurant. Not good value for money!

I ate at the MPW restaurant with a colleague whilst staying at Cadbury House for a business trip. I ordered the sea bream and I particularly wanted to try the spinach side dish with garlic and chilli. We found it nigh impossible to communicate with the waiter and could not understand him but I attempted to order my meal with the side dish. My meal arrived with out the side dish. I called the waiter over and enquired where the spinach was and he did the most bizarre ‘Basil Fawlty’ type thing I have ever seen. He laid his head on the table sideways between myself and my colleague and pointed at a piece of spinach poking out from under my sea bream. We where both looking down at him bemused – ‘what is he doing?’ It appeared to us that as I had spinach on my plate I was not allowed the requested side dish! Realising I would get no sense from him I called another waiter over and asked for the spinach side dish with ‘garlic & chilli’. He returned 10 mins later with a tiny thimble of spinach floating in water with no ‘garlic & chilli’. I have never in my life before been refused to order an item from a menu. On request they did take the item off the bill (£3.25 by the way). I have complained on the MPW website and received a bog standard email offering me a 2 course Sunday lunch. Not worth driving 100 miles for and if someone accompanied me they’d have to pay. Saying that, we have had my work colleagues roaring with laughter relaying the experience.

We enjoyed our lunch, the food was quick to arrive and tasted fresh. Service was good and we were looked after well. I don't personally like the current fashion for serving food on just about anything but plates, and eatting from a wooden breadboard was decidedly odd.... not sure how hygienic it is either.

Excellent service and great atmosphere. It was difficult for the waiting staff as surprise guests appeared at different times but we all managed to sit down and enjoy the delicious food in a coordinated manner. Many thanks to Murray and his team.

My three daughters and I enjoyed a short holiday at the Doubletree before one started University and the other sixth form in the UK. On our first evening we were feeling jet lagged and decided to have dinner at the casual restaurant in The Club. The food was delicious and our waiter, Harry, was exceptional. On our second evening we decided to return. We had the good fortune to again have Harry as our waiter. He was attentive, friendly, and polite. He was very helpful in deciphering some of the less familiar items on the menu. He helped make our trip more enjoyable and memorable.

Great first night's food....cheese and sweet pickle jacket pot. Lots of cheese melted on a piping hot potato. Second night - barely any cheese (considering where we were!) or pickle. Apparently this was because it was a different chef. Sunday night was worse than most cafés food.

Offering restaurant quality food, ordered from the bar, the lounge is good for those looking for a casual dinner. A lack of tables during busy times can make this difficult! If you are there on a summer evening, try the tables on the terrace.

I returned to the lounge yesterday for breakfast. Lovley croissants and jam, beautifully presented. Prompt service. So much better than last visit.I add that after my complaint re meal and service last time the manager contacted me the following day to discuss.

We went for Afternoon Tea on a Groupon Deal and im glad we didnt pay full price, the Staff member that dealt with us couldnt have been more miserable if she tried, she sat us down and immediately asked for the voucher, she said she would go off and get the tea, didnt offer us a choice of teas it was only because we asked what the alternatives where , we were pointed in the direction of where they were ( she could have just told us) , we were not asked if we had any allergies and when she dumped the food on the table there was 2 prawn sandwiches which I personally couldn't eat due to a shellfish allergy (fortunately my aunt could eat them) the scones were no better than you get in Tesco's and the 4 tiny pieces of cake were not anything special either, during our time there an envelope was dumped on the table by the miserable waitress with no explanation (it was a letter thanking us for our business and offering discounts and services at the gym/spa etc) the only reason I haven't given given this a terrible overall rating is because the glass of fizz was lovely however I will not be going back.

Four of us visited for afternoon tea. We were greeted and seated by a very friendly member of staff who seemed genuinely interested in us as customers.The tea was only average, sandwiches were small on very ordinary white sliced bread. Scones were only ok (my wife's are 100% nicer) We ordered wine which was not served but just plonked on the table. The staff were not busy and it would have been a nice touch if they had poured for us.Our tea was not a voucher deal but a full price gift for one of our party. We Love afternoon tea but probably won't return here.

I arrived for afternoon tea which had been booked in advance, with a groupon, to find 1 harassed bar staff and no other members of staff around. I gave up and sat down and then 10 minutes later had to jump up when I saw another member of staff arrive. The tea when it came was not good. To start with the pot of tea was 2 teabags suspended in a cafferteria, one of the teas was a vegetarian, we had 4 tiny sandwiches each. 3 were soft cheese and veg, 3 were tuna and veg and 2 were grated cheese - they were stale! I sent them back and we had fresh sandwiches, slightly better choice and the cakes were nice. We were given massive dinner plates to eat on.we were given 3 refills of hot water. The staff were very friendly but obviously stressed. Considering this should have cost £30 I don't think there is any justification for the price.

We have often had a meal at The Lounge so decided to have a Birthday meal on 10/04/2014. Restuarant was quiet but it took approx 15 mins for drinks to arrive and approx 40 mins for meal to arrive.Rustic chips were very overdone and the mayonaise was "off". Burger was the great.When we left we 7.30pm we were the only ones in there, Dissapointing meal.

We went here at the weekend after purchasing a special deal for afternoon tea. Unfortunately, it took calling the venue about 15 times to actually get through to speak with someone to book a table. The food was average, sandwiches a little dry and not much variety. I won't complain about the scones, we all thought these were lovely. The service was slightly basic and just not what I'd expect from a venue such as this. Sadly, I won't be visiting again and hope this was just a bad day for The Lounge.

Great food and service. Would recommend that anybody staying at Cadbury House eat here. Far better than the MPW restaurant in the hotel.

Grill night on Saturday night was 2 grills, either Gammon or Rump Steak. The steaks were all amazing, really good quality, expertly cooked, the chips were also fantastic. The staff were friendly and efficient. Great evening.

A birthday treat which was very poor.Nothing like the picture on the website!!! I posted on Facebook and they said they would contact us regarding the poor standard of food and offerings. But alas, nobody bothered.The service was top class by a young man, if it wasn't for him, it would have been an even worse experience.Would never go again. My Sister also experienced such poor offerings the week before.

We had booked afternoon tea with a group on voucher. Although I did note that the restaurant price was the same as the voucher!We were welcomed by very friendly staff and shown to our reserved table.We were immediately brought fresh chilled jugs of water with ice and lemon.We didn't have to wait long for the hot drinks which were well presented.The food was delicious. All beautifully presented on a cake stand.Mini sandwiches of prawn, tuna, chicken with cranberry and egg mayo.The scones were very fresh and soft, lightly warmed.The selection of pastries were just enough, not too sickly.We had a refill of hot drinks and more scones, again with excellent service.The atmosphere was relaxing.I think excellent value for what we paid.The whole afternoon tea experience was enjoyed by all.I would return again.

I agree with the previous reviewer that the afternoon tea is very good.It's not the best I have had but it is one of the best I have had locally. I have been there twice now with family,both on groupon deals.We have found it a really pleasant experience. It's not the Ritz but for £7 a head what do some people expect????It's in a nice airy environment , the staff have always been friendly and accommodating . The bread is fresh and the fillings are fine. They could do a mix of Brown and White and could throw in some crisps for good measure but hey ho!Cakes are not home made but are pleasant enough and the scones are warm with plenty of Jam & clotted cream. We had no issues getting a refill for tea and we even had some extra sandwiches at no extra cost. We wouldn't hesitate on going back though I would probably wait for another deal as its great value!I consider myself to be quite particular when it comes to food and restaraunts and I can assure you this place is perfectly fine from my experiences. I really can't see what some people have to moan about but maybe that's what they do best??

Don't listen to them last couple of reviews, they are talking out if their behinds, if they wanted something more up-market and pleasant for a 70th and 50th birthday party, why do a cheapo Groupon deal?! Well, I am a regular visitor to the lounge and find the staff, food and whole visiting experience a pleasure, that's why return time and time again. If you don't smoke, stay inside, and if its a landmark birthday, get your wallets out and do something special!

We had a groupon voucher for afternoon tea here, having never been before, we were expecting from the name 'the Lounge' a very relaxing atmosphere...it was more of a 'relaxed' atmosphere...when we arrived we were asked if we would like to sit inside or on the balcony. Being as there was a lot of noise inside, we thought outside would be better, to relax and enjoy the experience of afternoon tea.Once seated, overlooking the car park, on hard bench-like seats, the waitress went to get our afternoon tea and I noted I could smell cigarette smoke, I wondered of it may have been from someone who was under the balcony, stood in the car park, but it turned out the people on the next table were smoking 'apparently that was OK'? This made our event less than pleasant as neither of us smoke and it made us feel sick, by then there were no tables inside to move to, so we had to deal with it, so we rushed. The whole experience was made hilariously weird, to find that although we had dressed up and made an effort to go out for afternoon tea, the health club members there, were wandering around in bath robes and flip flops, so that they could come out onto the balcony for a drink and more cigarettes! We were surrounded by dressing gown clad smokers and it can only be likened to visiting hour at the local hospital where all the patients are wandering through the grounds in their night clothes, with a cuppa and a fag!I wouldn't recommend this venue if you are treating yourself or a family member, it's certainly not luxury. The food was OK, 8 small triangles of sandwich, 2 scones with jam & cream and 4 mini bite sized cakes on top, tea was fine and the wine alright, but was just plonked on the table and left us to get on with it, we had to ask for the tea and pour ourselves, ask for the wine, etc. but...for us the allowance of smokers around our food was a big put off. Personally I think it could have been much better with a little thought...this is not really a good venue/environment for a relaxing afternoon tea. Too busy, too casual, not really that special and think I've had longer, more relaxing visits, with more polite service at McDonald's! Big thumbs down from us I'm afraid.

We came yesterday for afternoon tea with some friends to celebrate 70th and 50th birthdays on a groupon offer. We travelled from Bristol with high expectations. Frankly I would not return if I was paid to do so. We were seated (I cannot say greeted) by an unfriendly waitress and it was made clear that we would have 1 cup of tea and one glass of Prosecco. The lounge was not busy as suggested. The loose monkey tea was vile, the food that followed which consisted of sliced white bread with very little unexciting fillings and horrid cakes which didn’t look homemade, perhaps they were from Makro frozen counters! The scones were tasty and fresh but the jam was tasteless and the cream was warm, obviously left out of the fridge, luckily I am not sick today. This was followed by a glass of ‘Prosecco’, I have no idea how they managed to muck that one up but it tasted like cheap, sweet sparkling wine!

I treated myself and a friend to the groupon offer of afternoon tea at the lounge. while the customer service was excellent, we were both disappointed by their offering. the food and tea seemed to be of a decent enough quality, but the amount of food offered was pitiful. we knew it wouldn't be a grand affair like the one I recently treated my parents to at a warner hotel, but i certainly won't be going back for another one at the lounge.it also didn't help that there only seemed to be access via a staircase, however, i didn't ask if there was a lift, but thought that if they'd had one that the staff would have pointed it out.

We ate as a large group and the service was very good. My soup was very uninspiring and could have come out of a can, the steak seemed well cooked but was tough and tasteless. I am not sure if I was a celeb chef I would be putting my name to this food.

I had a hen party pamper day last month and also had lunch in the lounge.The spa was lovely and so was the treatment. The lady who showed us around was polite and full of information!The treatment was nice,my only complaint with the spa was the beauty side.The beautician talked way too much during my massage for it to be as relaxing as it should but she did treat two of my friends after me and they said she didnt really say anything! The lunch was lovely and the service by a young man called Murrey won the day! He was absolutely brilliant! He was polite, efficient and very friendly! Just how a host should be! We felt well looked after!! We will defiantely return for lunch in the near future!!

I know the old saying 'never look a gift horse in the mouth' but I'm so disappointed for the person that spent £30 pounds of their hard earned money giving us a gift, I'm going to make an exception to this rule. My wife was recently ill and a good friend of ours was kind enough to give us a Groupon voucher for 'Afternoon Tea at Cadbury House'. As this was a Groupon deal our expectations weren't high, after all these kind of deals are designed to attract new customers by raising the profile of restaurants through [positive] word of mouth, more than offering great value for money. We arrived at Cadbury House and naively went to the reception desk of the old Cadbury House Hotel building - This is beautifully presented with stunning views across the valley. On the short walk from the car park we also noticed a gym/leisure centre, on the approach to the hotel. We were a little surprised, when we were told at the hotel reception that afternoon tea and ‘The Lounge’ were inside the gym, rather than the hotel. Ever the optimists we walked down to the leisure centre which was busy with families and members going to and from their workouts. We were directed up a flight of stairs, past a hair salon, to what I can only describe as the gym’s coffee shop. We were greeted by friendly and polite staff that were the only positive part of our visit.‘The Lounge’ is what I would describe as a modern coffee shop trying to be a restaurant/cafe. The decor seems to be badly modeled on Costa Coffee, with tables too close together. We were seated against a wall with views of people popping in for coffee in their gym clothes and bathrobes. The only thing that told us we weren’t in a coffee shop was the menu, which features a range of wine and champagne in an attempt to add a touch of luxury. The afternoon tea itself consisted of half a tiny sandwich cut into even tinier pieces (yes, too tiny even for afternoon tea), two scones, plus a few slices of cake (not at their best). Afternoon tea was supposed to include a glass of Prosecco each, unfortunately this didn’t materialise.To put this in perspective The Lounge have been charging people £30 for this deal, a similar offering at Browns Brasserie in Bristol would cost £20 for far more, and includes a glass of [real] champagne in enjoyable surroundings. Had the food been enjoyable it might have been enough to salvage the experience for us, but it was very poor. The Lounge has little atmosphere and is suffering from illusions of grandeur even by offering afternoon tea, which is completely out of place in this coffee shop style setting. It needs a reality check. The Lounge have made a poor attempt to market themselves by providing a deal on the back of Cadbury House Hotel, to the detriment of both the hotel and the gym. I’ve already seen another negative review on the hotel’s listing because of this deal. As they say you can't put a price on good publicity, and unfortunately our memory and the message we will pass to friends and family is that Cadbury House is a place best avoided. This was a good opportunity to show us what Cadbury House has to offer and instead it has left us feeling as though we have been robbed of the 25 minutes we endured there.

I was very surprised how smart, modern and classy.Excellent food, served by extremely pleasant staff.What a great night we had I was made to feel King of the castle.

I've eaten at thelounge a few times now and cant seem to order anything except the home-made burger. It is one of the best burgers I have eaten. The service is always welcoming and friendly. All in all a nice relaxing place to eat.

Live locally so pop into The Lounge every now and then. Again, the service was very slow, tables unclean and the food was bland and mediocre. We all had wraps and sandwiches which were pretty chewy. Best bit of the meal was the chips.

Had a really great night out here - the food was really good value and great quality. We had a booth seat which was really fun and the atmosphere was really relaxed. The staff were extremely efficient and worked hard to make sure our evening was enjoyable.

We really enjoy our trips to The Lounge. Whether it’s just a treat for us and the kids or we are entertaining visiting friends and family, its friendly atmosphere and mix of relaxed or more formal seating suits either occasion. I love taking in the views out towards Clevedon which during our last visit were wonderfully lit by a beautiful sunset. On that visit we took my husband’s parents one of whom has a few food allergies but was able to enjoy a meal off the main menu with no alterations and really complimented us on our choice of venue. Whether you want a muffin & smoothie after a workout in the gym, some cheeky (but oh so good) nachos or a nice steak, it covers all the above and more and to top it all the service is fantastic too!

I have been a member of many Health clubs, but must admit have never used one as much as thelounge. The food service, quality of food is always excellent and the staff are always very friendly and welcoming. Being a sports person i always enjoy watching my favourite sports on the big TV screen, I love the smoothies and always have the fishcake salad! I think the Managers name is Lauren and she deserves a great deal of credit for the consistency i always recieve. Thank you to all at Cadbury House

Food was just o.k. V. expensive for what it is. Service mixed e.g one young women told us 'bread comes with main meal' (really?) impying we were stupid. Service slow -as there were only a handful of diners apart from our large party this shouldn't have been. However we enjoyed ourselves not wishing to complain and spoil friends leaving dinner. The end of the evening was a fiasco; the bill didn't come and after about 30 minutes we were told the computers were down. The staff did just not seem to know what to do and were very flustered - eventually some of us asked either for a calculator or pen and paper! Don't eat here, come to Clevedon or Bristol.

Great atmosphere, lovely food with great service. Love the way you can choose soft comfy sofas, restaurant style tables or booths with TV's - feels like restaurant dining without the cost - a great treat for the family.

I regularly visit the Lounge at Cadbury as I live locally. The Lounge always provides a warm and relaxed atmosphere and the staff are friendly, courteous and professional, Murray, in particular, is outstanding. Whether I visit for breakfast after a session at the gym or a 3 course meal the service is always great and the food high quality. The menu is varied and caters for most appetites including children. I would highly recommend this restaurant.