The Lookout Restaurant & Lounge at Retallack Resort in Cornwall, Isles of Scilly

It’s hard to put into words. I couldn’t recommend this place at all, to anyone. I advised the staff, but they seemed unmoved by the feedback - jaw dropping really.

Nice place to eat and drink but a bit overpriced

Thoroughly enjoyable, thankyou.

I Ordered the prawn cocktail which was served with a very dry piece of white bread. After requesting the brown bread which was on the menu they sent out a slice. They couldn’t even be bothered to cut it (picture attached). We had Linguine for main which turned up with some of the mussels still closed. The attention to detail is woeful and definitely not worth the money.

Took ages and then was cold. But we didn’t want to send it back cos we were so hungry!!! The starter was nice though.

If I could have given a zero I would have. We were waiting 45 minutes for our drinks to be brought out and our food order to be taken. The bread given with the prawn cocktail was stale and presentation was very poor. Mains were not too bad but the desserts were bought out 10 minutes before the spoons which wasn't good when most of us had ice cream / sundaes. The dog also managed to pick up a rusty nail from the floor which we had to retrieve from his mouth. When mentioned they did apologies but no managers where on site to speak too or discuss with. The table was booked to celebrate my sister in laws birthday and has upset my brother as he feels responsible for a ruined evening. Very disapponted

Not great service, no manager, short staff for peak period first day they said they do take away for certain kind of food like pizza as they don't have the right containers for the rest of the food. The second day they said they don't do take awy as this is the restaurant rules 🙄. Big confusion between the staff.

The food was delicious. They were busy and short staffed but they didn't keep us waiting too long and did apologise. It was not a problem for us as we were on holiday and not rushing off. The food was worth waiting for. We did try to book for a second night but no tables available. We were staying in a lodge and would have liked to go again.

I ordered modules £19 95 it was over cooked they still had the beards on and no taste the worst I have ever had I was unable to eat them and the chips where just as bad don't EAT in this place

Our last day and we thought we would try the lookout restaurant Unfortunately although the young chap who served us was friendly He messed up our order 3 times and had to keep coming back ...... he wrote it down, not sure how he forgot. We asked for starters to come with main as we had kids and was getting late Apparently the chef messed up so starters were an hour before main not together Kids meals, even though he checked if was sweetcorn or beans come out wrong, no biggy we survived Then one of our mains we ordered an hour ago was told they couldnt do as run out Food was nice but mediocre, rushed ........... there was 3 tables in their so maybe 15 people altogether and they were struggling Go to ask for bill and get charged for the meal we canceled due to being incomplete Try to explain this to the pierced tattooed old lady, think she was the supervisor And got SHOUTED 'ALRIGHT LOVE ' and walked away before i even finished explaining the first problem let alone the rest Obviously looks down on the younger generations ...... im 35 Apparently her given us our vouchers was a good enough discount as we shouldnt of been allowed to use them...... even though before we ordrred we checked if we could use the vouchers Eventually we got 20% which she wasnt going too, but is still a bit of an insult after the service we were given Terrible service We still had starter empty plates on our table after we finished dessert Avoid at all costs

We waited for nearly an hour and no one came to tell if it was late. PWe gave feedback to manager and he was not bothered. We ordered finish and chips nearly 19£ and it was very small portion. The chips along with burger were burnt for all 3 burgers. I think they are too busy and have too many customers so not quite bothered.

Absolutely awful experience. Visited family staying on site to join them for a meal - party of 12. All food was pre-ordered as requested by the venue. Despite that, an hour after our booking time and arrival, we had to ask what was happening. The already disgruntled front of house chap explained there was only one trained chef on but he'd go and check. About 10 minutes later, our food started to arrive. As my daughter's food came out, she immediately found a long hair embedded in her pasta. We told the chap and he apologised and took it back to the kitchen. Shortly after, he came out and explained that no one in the kitchen had long hair and proceeded to have a long and protracted argument with me that the hair belonged to my daughter. It was a light coloured hair and my daughter is very dark. We were not unpleasant about it and were very displeased with the loud and unnecessary accusation and ensuing argument from the waiter / barman. As we waited for her meal to be re-done, every member of waiting staff that came out of the kitchen had long hair!! My daughters pasta was replaced 25 minutes later after the rest of us had finished. No offer to discount the bill because of the long wait, poor service, argumentative staff or the general mediocrity of the food. Overall, very disappointing and, suffice to say, will not be going back again.

We had a lovely meal at The Lookout Bar, relaxed atmosphere and really great friendly service from Matt. We didn't have cash to leave a tip and they don't accept tips via card, so please ensure to take cash to tip your server! The food was great, tasty, fresh and arrived quickly. The drinks were reasonable and the mocktail was fun for kids.

Wouldn't return for food, wouldn't recommend.

Food was really terrible. We ordered a lot of things and most of them were not up to the mark. Especially the Margherita pizza that was definitely a store bought frozen pizza and the crab linguini which had crab shells in almost every bite. Good atmosphere and service but all down the drain with bad food.

Overcooked food and overpriced for quantity and quality

Terrible service. Waited 20 mins for drinks that never arrived. Loads of uncleared tables, sticky floor, no soap in toilets. Left and got a takeaway.

Lovely food and a great ambience.

I ate here with my friends on a retreat . Such a brilliant service and the food was amazing . We came on a Friday night was quick and friendly service . 100% recommended this restaurant.

Great service and friendly staff, food was overpriced and bland

About the worst dining experience I’ve encountered for some time. It was actually difficult to find a positive. The place just isn’t in fitting with the resort. It needs a major overhaul. We ordered starters and after a while we’re presented with the starter from another table. No issue, we sorted the issue ourselves. When our starts finally arrived they were massively over cooked. Having finished about 15 mins later our mains arrived (before the empty start plates had been cleared. All good starter plates were removed. Unfortunately so was my cutlery and so I else’s left with a main but nothing to eat it with. Finally managed to get the attention of the staff and requested some cutlery. At no point we’re we asked if we wanted any sauces. Agin no problem. Managed to flag someone down again. Steak was over cooked. Was about to tuck into the salad when I noticed it was brown on the underside with mould spaws on it. Ok, fine. Let’s just get the bill and go home. 25 mins later our plates were collected and we asked for the bill. Another 20 mins and someone came over to take payment. We were due to take the family there for a meal on Thu but have cancelled. I’ve never left a negative comment before but the entire experience tonight was very poor.

Unlike other reviews, the wait staff was more attentive and nice than other reviewers have said, I think that if you're the type to snap your fingers and expect instant service you'll be sadly disappointed. The food though was not as good, ingredients missing and basic dishes with not a lot of food for the price. All in all, I'd like to see an improvement in food quality and amount.

Ate here last night. Last review wasn't great so had to leave one. The waitress Claire was so helpful and friendly and suggested things that we might do the next day. Food was OK my 7 year old is saying excellent though. Facilities clean for some reason I thought it might be better but overall was a nice experience. Having Grey goose helped, I hate standard vodka's

Where do I start. I have visited a lot of places and have never felt the need to write a bad review. But this was something else.... When ordering food the waitress was blunt and rude and kept reminding me that there would be a 30 minute wait for food and because of this they would not serve starters and mains separately, and everything would be bought out at the same time. She wasn’t asking if this was okay, she was telling me as if to put us off ordering. I asked if I could get a coke without ice and she nodded and then went on to fill my glass with ice, so I asked again and she ignored me and started pouring coke in the glass, I asked for a third time and she looked at me, turned away and poured out the whole glass as if I had inconvenienced her and then proceeded to start again without saying a word. When I tasted my drink it was clearly not coke, and tasted more like an own diet brand - which she didn’t inform me of. When the food came out (longer than 30 mins)- it was brought over on what can only be described as school dinner trays and was completely tasteless. Having waited so long for food we were both starving and neither of us could face finishing our food, which may I add looked nothing like the photos advertised. The burgers were overcooked, tasteless and tough, the buns were stale, and some of our chips were still crunchy. After deciding our food was inedible, we could hear two other tables complaining about their food, one being about the stale bread. There was one waitress named Laura who stood out because she was actually polite! I can confidently say that we will never be visiting this establishment again.

Ate here a number of times whilst staying at the resort. Love the onion rings and halloumi fries!

Jo who does the activities was great and the kids liked her. Friendly staff in the bar/restaurant.

We got a takeaway, would in courage to do the same. We ordered in advance and was on exactly on time when we came to pick it up the burger was beautiful the fish was very crispy and the salmon was cooked perfectly would highly recommend!

Wonderful view of the flowrider

Acceptable food... but great view of Flow Rider and faux surfing!

Amazing place fabulous food you must try it out

Excellent food and view over the flowrider.

There seems to be a theme, that the chef does a good job but the waiting staff are poor. I agree, the waiting staff seemed rushed and not particularly attentive. Waited ages to get the cheque, then even longer to pay. Overall not really impressed. Food good.

The chef and kitchen excellent keep it up. The service was poor main course came 15 mins late and I have had finished my main course before it was delivered as it was apparently missed off the order. NEEDS DRASTIC IMPROVEMENT!!!!

The food and service were great. It overlooks the flow rider which is why I've given 4 stars, if it overlooked the country or lake it would be 5.