Based on 157 opinions finded in 1 websites
Based on 157 opinions finded in 1 websites
Nº 978 in 1184 in East Riding of Yorkshire
Nº 285 of 324 British in East Riding of Yorkshire
Opinions
Poor service, poor food, burger was dripping with grease and was told it was cooked on a grill so shouldn’t be even though could be seen. Was charge for 5 meals instead of 4, when questioned was told the 5th burger was refunded when the mistake was noticed but wasn’t even made aware. When offered full refund for both food and drinks, was only refunded for the food. Told refund would be instant but as made by card this takes time to be refunded, another example of poor service as not even aware of refund timescales as advised by banks.
Matty . 2024-07-29
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We were over charged for our meal to start with, and we highlighted this at the bar .we were told it would be a few days before we would receive our refund as we had paid by card, when our food came my spicy rice was just plain rice with seasoning on, not rice with vegetables as it said on the menu and it was cold, I had to ask twice for my mini salad and when it came there was no dressing. The peri peri chip were barely cooked. This was disappointing to say the least and we won't eat here again
leeds13Cas . 2024-06-29
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We visited here to lady whilst visiting the area and what a lovely find, this has to be the best bar meal I have had and including my sons meal, it was warm fresh and plentiful and I was stuffed after finishing it. The staff were a credit to the bar, all very friendly welcoming and it felt as if nothing was too much trouble. We definitely look forward to visiting again when back in the area. We felt that it was also good value for money just under £28 for two meals and two pints. Well done!!!
Helen H . 2024-06-29
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First noticed this place because of the kids eat free sign. We were all impressed with the service, choice of food, quality of food and prices. Will visit again next year
Christina S . 2024-06-20
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We had a really lovely meal here - it’s well priced and decent sized portions. The food lends itself well for sharing and there’s plenty of choice for sides. The staff were helpful and friendly and you get good views to people watch!
VLee . 2024-06-10
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Had a chicken platter between friends on Thursday night, food came out quick and hot, looked presentable and tasty, the chicken was tender and crispy, plenty of tasty sides and sauces, complements to the chef and team
582kirstyo . 2024-01-25
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Great service lovely member of staff and absolutely fantastic and tasty food, very reasonable prices and the cleanliness is very up to standards, definitely recommend here for your first trip if you never been to bridlington, ps kids eat free, keep up the good work team excellent view 🔥🔥
Resort58751717502 . 2023-08-29
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Came here Sunday afternoon with a big family food was absolutely disgusting all cold didn't have this didn't have that the pub was so dirty. The floors stickey it was yuck... how this place still open its behind me been 3 times now thought it might improve never again
LoveTravel465641 . 2023-08-10
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Visited on a Saturday afternoon,wasn't overly busy ,staff are all very young and a little lacking in front of house hospitality all seemed like they would just rather be somewhere else ,I just decided on a light bite of nachos ,I asked if there was a vegetarian option of this as one was bacon and cheese and the other beef chilli no option available just cheese ,which I went for ..big mistake literally the worst nachos I've seen I laughed when they came out A handful of cheap tortilla chips and some synthetic squirty cheese ..with 3 paper containera with salsa , guacamole and sour cream ...WOW must have cost all of 80p to put together and I paid £6.95 ,they weren't even warmed jst cold with squirty cheese , seriously need lessons in nacho making everything goes on with real cheese then bake in the oven ,wasn't any jalapenos,onion or nothing....there should also be. Veggie/vegan option plenty of us about now so need to get upto date with that ....needless to say they didn't get eaten ,I didn't complain either as nobody around to complain to really,just put it down to experience
Lonewolf1066 . 2023-08-01
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Excellent value for money. Large platter with enough food to feed 4 for £30 and kids meal for free aswell. Views over the rides and sea aswell. Would reccomend.
foodhouse16 . 2023-07-31
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Came here on a Friends day out. A few had to wait for their food, food was sent back. In particular I ordered Chicken breast burger with salad and chips out of 12 of us I was the last to get my meal, for a chicken burger with no bacon and cheese took ages for it to arrive. Pizza that was returned because it was burnt and has been waiting more than 20 minutes for it to be sorted and still waiting for another pizza to come out. Onion rings fatty, salad was a joke. With lasagne should be garlic bread this was missing. So really poor service.
Jackiendavid P . 2023-07-27
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Called in here for a drink a couple of night and it was lovely. Reasonably priced and fantastic staff. I like the clumsy person I am, knocked my drink over the minute i sat down, I was mortified as it was quite busy but the staff were great, someone came immediately and cleaned it up as I apologised profusely and within 10 seconds of me spilling it was there another drink sat waiting for me on the bar free!!!! I mean I was overwhelmed at the generosity and kindness from these lovely people. I visited on Saturday 22nd so the 2 gents and lovely ladies working that night get a massive 👍 from me and we will defo be back in October - thanks all 😜
Tilly040489 . 2023-07-23
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Had vegetarian pizza it was only just cooked , scampi and chips chips had a lot of black bits in them so they changed them for more of the same . Peas were cold and over cooked by a couple of days . Not offered any condiments . Nobody asked if meal was ok . We will not be back
Hazel W . 2023-07-22
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Well it seemed to be run by a group of 17 year olds. There was a member of staff on the table next to us (we knew this as he kept walking into the back) he was vaping at his table and a waiter walked over to him and started vaping as well…… a member of staff wearing his uniform mid shift vaping …… need I even mention how bad and burnt the food was
katierhian . 2023-05-31
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Visited here on Good Friday evening with my friend and our daughters. We had messaged before to see if we could book a table and they responded really quickly to say it was walk in only but we should be fine to get a seat. There was an 80’s night on when we were visiting so even better in my opinion! We arrived around 7.30pm and got a booth but within minutes my friends daughter had an epileptic seizure. She hasn’t been diagnosed long and this was her first seizure in a public place. To say the staff were amazing was an understatement. They made themselves known, there were 2 trained first aiders who were also lifeguards. They were discreet and didn’t create a fuss but we knew they were there. My friends daughter came around and was helped out of the venue as she understandably wanted to go back to the hotel with her mum. I stayed with the other children and had some food as they wanted to have a dance to the 80’s music and had obviously had a scary experience. The food was lovely and could not recommend the place enough. Thank you to all the team for being so great in a crisis!
Rosea08 . 2023-04-10
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Taken friends into town for a drink asked bar staff to change wine glass due to one given being dirty, bar staff just poured wine from dirty glass into a cleaner glass. Also went to use gents toilet not one lock worked to secure toilet door when in use.
TONY M . 2023-04-09
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Food was great but the staff serving was so rude, grumpy and lazy. Went up to the bar to order food as we had been sat for 10 minutes minimum waiting to be served, the girl had no manners whatsoever and handed me the card machine without even saying how much our meal was, had to ask before I paid.
keely x . 2023-04-08
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We found this place by accident. Don't let the fact that it is above an amusement arcade put you off. It really is a hidden gem. We had the Pizzas which were huge plus children eat for free for every main meal bought. The duck fries were amazing and spicy. The only downside is that the toilets are poor. Just make sure you go elsewhere. Unless there were some we didn't find.
Savage3121 . 2023-02-18
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Staff OK but ordered a chicken platter see pics. Came out extremely undercooked also see pics. I spoke to barmaid and she advisesd me I was mistaken some customers make this mistake thinking chicken under done when it's a vein she did nt even look at them ...the chefs probe the food so it is cooked...I suggest new batteries in the probe or staff training ... She said what do you want me to do a about it ...er cooking them would be a help ...more came out obviously deep fried and tastless. Shame because the bar looked amazing . I have e mailed to advise staff training but no response very arrogant with the safety of customers.
Leedscouple6 . 2022-08-19
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Went there Saturday evening 26th March for a family meal food was good but after the meal when we had gone to the amusements down stairs my granddaughter burst in to tears as she couldn’t find her phone we looked everywhere and then went back upstairs and approached the bar manager who couldn’t have been more helpful he checked cctv and checked with staff downstairs he was so understanding but ended up finding the phone in grandma’s bag. Apologies to the staff and huge thanks to the manager and downstairs staff 10/10.
philipbC3975YR . 2022-03-28
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One night stay down the road, had a wonder and this was the first place we came to that done food, and thank god it was, peri peri sharer was massive and absolutely fantastic! The price of food and drink was excellent, staff were friendly....
robsO53YI . 2022-02-10
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Great find while on a short post Christmas break to Bridlington. Very nice, trendy bar and restaurant with excellent pizza and burger menu plus other dishes. Good service from friendly staff. Lovely views over the coast. Highly recommended.
jeand_Le . 2021-12-28
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I visited the lodge Bridlington on Saturday. I was served by a lovely blonde petite young girl. I heard others calling her fredge, She served me and my friends with a friendly smile and she was very welcoming towards us. We decided on the hanging...
Lisa12345x . 2021-11-18
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On a weekend away , we noticed this venue and decided to pop in for a drink, the inside was great and the Sunday lunch looked good so we stayed for that and it was lovely and great value for £9.95 We realised later that...
trickynicky5369 . 2021-10-11
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Visited here on a day trip to Bridlington during a short break in Filey. Everywhere else to eat was either booking required or closed so we were happy to find this just open for walk ins. I had a large burger and my wife had...
Barry A . 2021-10-04
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It was nice to find this quite little place above the hustle and bustle of the prom our meals were nice and delivered quite fast and reasonably priced, the only complaint i have is that there were no skewers or kebabs.
williammarks . 2021-09-08
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Disappointing and substandard experience. Arrived to find no ribs, pizzas, skewers or chicken wings available - ie half the main menu. Kind of the staff to rearrange the order to adjust for all this, but when it came there was no cutlery for 15 mins....
236jond . 2021-08-31
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A great find in the middle of all the fast paced going’s on on the front. Great, friendly service behind the bar. Greeted with lovely smiles as soon as you walk through the doors. Lovely decor, good atmosphere and vibe. Well timed service, good value...
urbancool . 2021-08-25
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Wow what a find ! Hidden way amongst the arcades and the cinema. Had lunch with friends, service by the lady behind the bar was superb very attentive. Great cocktails ! We ordered a mix of starters, wraps and pizzas. Food was cooked fresh to...
helensmithLeeds . 2021-07-25
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We came here for food and drinks. The food was amazing could not fault it! The service and drinks were brill, we will deffo be back!
hannahcorrigan12 . 2021-07-10
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Visited for a family meal and unfortunately disappointed by slow service and food that arrived cold and at different times. The kids thought the burgers were great, and they did look nice however experience spoilt when some of the party had almost finished their meals...
nerfm2021 . 2021-07-03
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The party of 10 booked this venue for my granddaughter and friends including rest young family. I also checked on access arrangements for my grandad who has some mobility issues know the restaurant was on the second floor .The bar manager was excellent he sort...
bigdaveburnham . 2021-06-28
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I'd just like to say the food here is amazing and always top quality. Also staff amazing and well organised. The manger went above and beyond to me and my friends and we truly appreciate it. Definitely recommend the food and service here always Thanks...
annemariep954 . 2021-06-19
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Blond certain hair is a Handsome man who works there with a nice bum who shakes it taking food away.
T9211JGellar . 2021-06-19
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The service is extremely poor. Took over an hour for food to arrive , when it did the chips for the children were loaded with chip spice ?? What 1 and 6 year old would enjoy spicy chips with their meals? Adults meals weren’t what...
910aidenc . 2021-06-01
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We had lunch here on Saturday a party of 19. The food was outstanding the best we have had in the area Big portions high quality and good value especially the kids meals. We had a minor error with our order but they could not...
craighampson . 2021-05-24
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We really love it here and when we're in Brid we always call in for a drink or food. Our last visit on Saturday was excellent. The staff were very welcoming, friendly and attentive. There's a good choice of food and the kids meals were...
E5020HCrebeccab . 2021-05-23
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Highly recommend this place. Food was great, staff looked after us well and made us feel very welcome.
Badgertov . 2021-05-23
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Nice place, food was ok not the best, staff not very welcoming. Got a nice view. I had a prawn salad the prawns didn’t taste very nice and we got cheese garlic bread which was practically uneatable because was burnt on the bottom
Cjessica08072002 . 2021-05-23
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Took 25 minutes to get first drink, over 1 hour for letting loaded fries which was the wrong order, member of staff did compensate out of his own pocket, staff drinking behind bar on a busy quiz night (Thursday) one with half pint lass with...
582kirstyo . 2021-05-20
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We visited for lunch and a few drinks last Saturday with our 5 year old twins. We have a caravan at primrose valley and always have a stop off at the lodge when in brid. We really wanted to try the new terrace but we're...
Kerry b . 2021-05-01
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Disgusting food, loaded chips were chips with bacon fat topped with cheese. Soggy greasy burger,, dripped fat everywhere. Asked for charnday got sauvignon blanc dont have what we asked for . No refund just a drink. Not £23 worth of food which was binned.
D-dicky . 2021-04-23
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Understaffed, sloppy and slow service. The waiter was bringing one drink at once over to a table of six as opposed to using a tray. The reopening after lockdown hadn't been well thought through at all. There wasnt anybody manning the door and therefore the...
Aajos21 . 2021-04-21
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I had seen the lodge advertising its newly finished terrace area for food and drinks and i liked the menu, but do to personal issues I cannot eat brioche bread. I messaged and asked if there was any way they could use a normal bread...
marknD8903TQ . 2021-04-15
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Visited here 24/10/20 with a friend for lunch, upon entering we used the toilets not a great start under current circumstances as no hand soap. Scanned track n trace app and were greeted by a guy called Jack, he thought he was funny as kept...
Eastyork73 . 2020-10-29
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Fantastic meal. Went with my daughter, son in law and grandson. We all had different things to eat and we were all very happy with our food. The waitress wasn't very friendly but will definitely go again.
G9305GVlindal . 2020-10-28
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Visited on a Saturday with kids, ordered and 40 mins later had to chase the food up, it was burnt it was cold it was pretty damm poor, never again
Pdwright . 2020-10-17
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if your in town this a good place to go for eat and drink. great venue on a night,good music good vibe good service. nice laid out big bar and good for families in the daytime for dining, the carvery's are very filling and delicious....
stephen edward t . 2020-10-10
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Great food, drink and service Lovely atmosphere. There was a delay in food so we straight away were offered free drinks. The dishy ginger haired barman sorted us out. Would recommend
naomilaylaross . 2020-10-10
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I went to the Lodge on Saturday 3-10-20 with my partner Alison, been there several times, good food an service then!
NEIL H . 2020-10-06
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While drinking in the area, we stumbled across this place. Either not noticed it before or wasnt open last time we were in the area. Great venue amd views, good variety of drinks. Dont know how the food is. But could have easily drank their all day. Worth a visit if on a night out.
ryanw15041992 . 2020-09-21
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We go in here usually every weekend but we went in sat night and the beer Was disgusting the first pint of fosters was ok then had another one, well looked like marmite, the waitress banged it down on the table and walked off, not very friendly.We took the second pint back and said can you do something with that she then went to top it up I said err at least do me another one, Then another girl came and poured me another which was just the same so we got the manager over and he poured us a pint of estrella which was as flat as a fart, when your paying some of the high prices for a pint you want be be at least able to drink itWe love this pub it may be full of the younger end but the music is good and the atmosphere is sound, also my husband went to the toilet to be asked by this young lad if he wanted to buy any E’s so there is drugs flying about prob different ones too, my husband said do you know how old I am jeez ha ha passed all that.
Wilkiesss55 . 2020-09-20
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Been in here afew times during our hols and is definitely the best bar with the nicest staff, Danny, Misha and jack. Would definitely recommend it and will be coming back
904shaleenb . 2020-09-18
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Absolutely fantastic food, the staff were amazing, very helpful and friendly, we felt very safe ( covid-19) great value.well done guys.
Coastal777636 . 2020-09-18
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Family afternoon in The Lodge ❤️ After seeing a Facebook ad showing Ribs ... OMG !!! They were amazing. The chef/service was fabulous ❤️ Plenty food at excellent prices. We will be back and as promised... I will spread the word xxx
kenznlil . 2020-09-18
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10 out of 10 , the lodge got took over last year an got to say it's the best its ever been the food is outstanding now an worth every penny , the staff are so helpful an polite. The manager even came over an had a chat to see if we was all ok which is a nice thing ,nice family meal We will definitely be back
D210219 . 2020-09-18
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Visited on Sunday. All staff were extremely friendly and helpful. Service was very prompt. The app was very easy to use to order food and drinks. The environment felt very safe with cleanliness a top priority for all staff. Will certainly visit again.
Jacquelineb0512 . 2020-09-17
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We got recommended this place however we was extremely disappointed by the service. We got shown to a table and told to use the app to order - which was fine. We ordered on the app, my drink took 15 minutes to come, which is beyond ridiculous considering there was only 2 other tables and there was FOUR members of staff, which were nowhere to be seen half the time or sat down chatting to one another. Whilst we did wait quite a while for the food (almost 50 minutes from placing the order) it was lovely. One of the waitresses were very lovely and made an effort with customers (think she had blue or purple in her hair) the young blonde waitress (who also didnt have her long hair tied) was rude. Moaned about having to go downstairs to get some sauce. We had to ask for cutlery also...Drinks were reasonably priced but glasses were absolutely filthy! Returned some because of dried on lipstick marks.
K7507YKsophied . 2020-09-04
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Visited the Cocktail Terrace this evening for a few cocktails with my mum and sister and had a fab time! A lovely clean environment, super friendly staff/management, a real joy! Its really nice to visit somewhere in Bridlington serving proper cocktails with staff that definitely know their stuff! With lovely views, a choice of inside or out and great cocktails, what more could you want. Will deffo visit again!
laurawM3578XK . 2020-09-04
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1st visit here. We went in as the menu offered a vegan option. When we entered the restaurant, there was no staff to be seen. No welcome. No sign telling customers what to do. We were greeted instead by a free-standing hand-sanitiser. Little did we realise, this would be the friendliest part of our visit... After waiting a few moments, we decided to seat ourselves. The restaurant itself looked nice. We sat down and decided to use the mobile app to order as prompted to do so by the stickers on the tables. The drinks we originally wanted weren't available, but, we both agreed, better we find out from the start, than order it and be told it wasn't available. That wouldn't happen, would it..?Made the order. It took 5 minutes for the order to be accepted. Longer than what we're used to. But we put it down to the staff double checking they had what we ordered. Reasonable assumption, or was it..? Not too long after the order was accepted, the drinks arrived. The waitress who brought them over, didn't look at us and left the drinks at the edge of the table without saying a word. We both said "thank you"; nothing at all from our waitress. We found this rude and unwelcoming.10 minutes after the order had been accepted, a different, much friendlier, waitress came over to inform us that the vegan option was out of stock. And the reason that it had still remained available on the app was that whoever was on in the morning hadn't taken it out of stock. We found this poor service and unprofessional since it was now 2pm and in our opinion, this should have been checked by then.We asked if there were any alternative vegan options. The waitress had to go and check. She came back saying we could have nachos. We asked what toppings we could have. She didn't know. So we checked for ourselves on the app and asked for vegan cheese, salsa, and guacamole. She said that was okay.Then a few moments later, she returned saying there was no vegan cheese, but that we could have the nachos plain. We asked for a refund.The waitress went away and returned saying that she had refunded the entire order including the drinks that we had already had. We appreciated the goodwill gesture; however, we had a very poor visit with rude staff and substandard service. To have no greeting and to be blatantly ignored by staff is terrible. To have to wait 10 minutes for the restaurant to realise they didn't have our order in stock is extremely poor - even more so when you consider that the place was quiet! We will not be returning and we definitely won't recommend this place. It's left a bad taste in our mouths, obviously not from the food.
SoulAdvisor . 2020-09-02
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Can I start by saying I hate giving bad reviews.I would not recommend the Lodge to anybody simply because of one member of staff.We ordered some drinks and the member of staff went on a rant about rude customers, then when a customer politely complained about some food she went on a very rude rant to her face, then we ordered food and after an hour it hadn't arrived we enquired about it and she came over said there run out of pizzas, however I asked why a member of staff had just sat down with one, to be told she'd brought it from home ( one of our party was coming back from the toilet and heard her say to said member of staff "I've told them idiots over there that you've brought the pizza from home" while laughing), and with no apology and very sarcastically she said to us "I suppose you want a refund". She was rude aggressive and sarcastic to all her customers she served, a very unpleasant atmosphere was in the restaurant and some other customers were afraid to ask for things, its,a shame as there was a waiter who was going above and beyond and tried to assist us, we won't be going back.
stevejT5104IN . 2020-08-26
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We went to eat at the lodge and the terrible experience took 2 hours and each dish every 30 minutes, it is a place to be full and the service was special but quite the opposite .. I have never put criticism but 2 hours .. ..I am so sorry but we will never return.
alejandrod912 . 2020-08-24
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The potatoes they do here are great you know boil them mash them or stick them in a stew!but whats taters precious.
jacobdO9050UM . 2020-08-19
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Place looks lovely inside and the female staff members were very friendly App didn’t work correctly to start withSunday Carvery was a shambles didn’t start at the advertised time so we waited the half hour till 1pm at 1.15 was told was still going to be another 10/15 mins.Was then told to go up to the buffet by one the girls the a male told us we needed to wait till told to come up which we was.Then was rudely told to get back behind a line that no one had mentioned to which I replied we hadn’t been told to which another member said to him your telling them now Food was not hot and meat was dry. Frozen Yorkshier puddings and roast potatoes needless to say won’t be back again
J8162WEstevenw . 2020-08-16
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This has happened on TWO occasions now!! Ordered chilli “loaded” nachos and this has turned up, always feel the chefs are half hearted when I receive my food!
9graceo . 2020-08-10
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We visited this establishment today and it’s fair to say, the picture speaks for itself. No customer service, no track and trace, burnt food that took over 1 hour, undercooked food, argumentative ginger manager, ridiculous service , numerous staff advised US to get a refund and complain because the food was that bad, they were so embarrassed to serve it, SORT YA SENS OUT!! Oh and nearly died in the lift on the way out!
Amy W . 2020-08-08
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Staff were lovely, best nachos I’ve ever had, great pizza and a really nice fresh chargrilled chicken ceaser salad. It was very quiet which is a surprise as everywhere else in brid was unable to seat us. Amazing views, great staff, excellent food.
Balloonlady1 . 2020-07-29
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Went with my wife and two kids. They had a great time. All their food was good, service was ok, staff were nice, place has good views.I ordered the Vegan option (the reason we chose the place). The vegan burger was served in a brioche bun (not vegan) with onion rings (not vegan), coleslaw (not vegan) and sachets of salad cream (not vegan). Staff were lovely and seemed embarrassed by the situation so I didn't make a scene. It was clear that there was no real knowledge about what was being served. Of you can't do it dont advertise it. If you're not vegan I'd give it a go, unless you have an allergy because then you'd probably die.
jimlE6822SM . 2020-07-29
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Me and my partner decided to eat upstairs normally when we are over we go to cafe downstairs always have a good chat with the lady in there the lady with black hair can't think of her name at moment do apologise we had a carvery and oh my days it was a shambles our meal I had beef my husband had pork it was about half 3ish carvery said served till 6pm my beef where so over cooked it was black and like leather veg what veg cabbage and dried up cauliflower cheese which tasted disgusting my husbands pork was the opposite pork should not be red I believe we asked for a refund they said there no reason for you to get a refund we was polite and said we where not happy with the meal. They refused to help so i asked to see the manager and young lad with long hair came shouting across the room at us and asked us to leave now you should of seen the shock on the guests face we were stunned we got up and quickly got down them steps when another lady came aftar us and said he did same to the lady in the cafe shouted at her because they were too much butter on his bread I said who is he and she replied one ofthe noble brothers she said the way he spoke to her in front of all the customers we heard him while we were eating she was on her own doing everything loads of orders cooking serving. What happened to customers come first and respect for the staff he was vile and aftar what just happened to you i report him. I said what the point if he's the owner she replied i think his dad still owns it. So i asked a lady who was on the arcade floor big lady no uniform but had a walkie talkie and i once saw her in cafe so I appoched her started to ask her about who do i see about a complaint she suddenly flip arms waving saying out of my face your not welcome in here out. Not ever stepping back in there told my family and friends also hope the staff who are lovely people will see sense and leave for the other lady i will find out her name and let you all know. Sorry so long but fumming not the word
Marryjane66 . 2020-03-18
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Food is awful,most of the vegetables are frozen and not fresh! We’ve been for 3 meals now and all 3 weren’t nice! It’s such a shame but won’t be returning! They say keep things local but unfortunately not here!
Sammie832 . 2020-03-15
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Well went for lunch it was Oviusly visible that there was no manager on OMG the staff's attitude stunk .The girl at the bar blondish hair so miserable took all her time to talk to you let alone smile or even acnollage that you was there .Left with out lunch very big dissapointed
Quit66 . 2020-03-09
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Terrible service at this place the girls behind the bar were too busy talking between them selfs to even attend to our custom , we were a party of 11 adults and children , food was ordered at the same time on 3 seperate orders but we were the only people in the place , food was 20 minutes between us on the 2 tables that we were made to sit at so we were left eating at different times , never returning I can say ! Rude staff and the food was not the best
michaelmD2874CC . 2020-02-22
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Waited nearly an hour for 3 meals, which was strange since the place was nearly empty. When food arrived it was cold and we sent back to the kitchen. No apology or grace from the server. Loud music suddenly started blasting out at 7pm, making it impossible to enjoy our family evening meals. Much better food and service elsewhere in Town.
abean m . 2019-10-06
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Went here for a drink as we always do when in Bridlington, the young man that served us first was very welcoming and very helpful, we decided to stay for food, had a good look at he menu, decided what we wanted and the husband went to order at the bar, the female with blonde hair asked him what he wanted, as he started telling her she turned away and started chatting with a colleague, my husband stood their waiting on her to finish before being able to finish placing the order, now me personally would have walked away and gone elsewhere, think this one needs training in customer service very rude and unprofessional, just a simple excuse me I won’t be a moment would have been good but this seemed too much for this one, she then just came along and plonked down the cutlery along with salt and pepper didn’t even look in our direction. Well done to this member of staff for making us feel like we don’t want to return next time we are in Bridlington, we will take our custom elsewhere.
char73 . 2019-09-18
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Firstly, I visited the lodge without reading the TripAdvisor reviews beforehand. I must say, personally I didn't encounter any bad service. Food was promptly brought out and presentation was lovely. The food was absolutely delicious -I ordered seafood pasta whilst by partner ordered meat feast style pizza. Both portions were good sized and would definitely return.
UrsulaU418 . 2019-09-12
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As restaurant owner am disgusted to say the least about staff attitude particularly by the lady who had blonde platts inn as I had to send the cutlery that had last night food stick stuck to it .it was such a hard task for her she tutted and sighed as she walked off sorry if I have a very high standards on clean cutlery I think your staff need training on customer skills cause if my staff greeted customers like that they would not be working there again the food was a let down soup had no flavouring bread was dry I asked for butter but got none and for what I paid for I expect flavouring and presentable I got a chicken pizza asked for it to be plain cause am allergic to garlic and it came with garlic butter on cause the chef didn't read the ticket that could have serious consequences to a person that has allgeries think you need training in allgeries and you put prices up on beer cause it's the weekend think you need to lower your prices prices should stay what they are during week but i can certainly say i would not recommend this place and definitely won't return
mazza1378 . 2019-08-31
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Been here loads for both food and drinks and always really enjoyed it. However today when we went, the waitress looked like she didn’t want to be there! I went to order food and we got told that there was an hour wait, which was fine, we were happy to sit and have a drink. Not even 10 minutes after ordering the waitress was walking around different tables asking if they had ordered the food she was carrying, when she came to us we said, “Yes we have, is it the order with two pizzas on too?” The waitress replied, “Yes I can’t carry everything!” Baring in mind we have been told 1 hour wait for food and with it arriving in 10 mins we wanted to check it was ours before eating it. We then had to ask for some plates and cutlery. She brought over 5 plates for 6 of us and banged these down onto the table, storming off afterwards. There were multiple other occasions where she spoke to us in a rude way. The food was amazing so 5* to the chef. We won’t be returning after today, I used to work in a restaurant and I would have never spoke to customers like that. I understand it can be stressful but it wasn’t even busy!
lolann2 . 2019-08-22
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Visited for tea on a weekend break to Bridlington didn't realize it was there as is tucked between amusement arcades just a doorway and staircase. Great view of the seafront from restaurant. Large establishment not too busy at 6.30 on a Saturday but would think later would be rammed!! 2 of us ordered pizza and 2 pasta with a squid starter for oneThe pizzas were excellent very large freshly made and tasty.Pasta dishes again large portions and very tasty.Pleasant and attentive service by bar staff and waitressGood value for money came to just over £49 for four.
F8170GPpatricias . 2019-08-21
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Great food, love the decor, lunch time meal deal is great value, however I had to walk around searching for my own menu and wasn't offered one. The place was empty and long waits between courses is unacceptable, the girls at the bar were more interested in chatting then asking if we wanted the next course. We then waited 20 minutes for a scoop of ice cream, which I ended up having to stop thier chatting to ask for it. The food is tasty WHEN you finally get it. The staff should be on the ball in between courses and there should be menus on tables or offered on arrival. Good note Young man serving drinks was polite and helpful.
Natalie M . 2019-08-20
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Went in this afternoon & while talking to one member of staff had another shout across the restaurant at us like we were something he'd stepped in. After the lovely young lady told us he was completely unacceptable, we asked to make a complaint to management who asked us to leave before we could even get a word in. He was the vilest person I've ever had the displeasure of encountering. Wouldn't step foot in the place if my life depended on it, don't think I need to say anymore!! Vile management!! ***But the chef was an amazing man, he too was shocked by the owners behaviour***
Zoe11985 . 2019-08-06
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Came for the advertised carvery on 21st july 2019, shouldn't be advertised as a carvery as the you only get to select what meat you want. When the meal come the yorkshire pudding was cold so I informed the waitress who 5 minutes later returned my meal microwaved will not be returning.
Kelwoo1983 . 2019-07-29
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Had to take our car to garage in Bridlington so went for a wander while we waited. Needed somewhere dog friendly to eat so visited The Lodge. Not many people in, it’s tired in appearance. Shared a pizza, fries and salad which we enjoyed. Staff were friendly, plenty of tvs showing tennis.
NewcastleLucky . 2019-07-23
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Turned up for meal with family at 18.30 on Sunday 21st July 2019 . Seeing that the web site said the place was open until 9pm, on entering making are way up the stairs to the restaurant we meet a lady which said they was closing as they had no food left not being funny your a restaurant So we left and spent are money somewhere else . We have lived in Bridlington for the past three years to try this place for the first time . If this is the way they treat customers I do think I will not bother again . Should look after your locals good luck with your restaurant out of season .
Carl1828 . 2019-07-21
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All food we were served was amazing, spaghetti bolognese, pasta arrabiata, brusetta, garlic bread, prawn cocktail and homemade chips
laurencU2435IW . 2019-07-20
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Been a chef for 16years, and I've got to say, that was one of the most authentic pizzas I've ever had. Potato skins were slightly greasy, but for the quality of everything else, we could let that slide. Honestly, slot of attention and care went into our food and we will be back!
pkd4191 . 2019-07-19
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This restaurant is up above The Forum Arcade.
C6619LLrobw . 2019-06-18
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Came here for lunch with friends .
linzipadgett2017 . 2019-06-09
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Went in with my family for lunch. Hunted around for a menu, appears to only have 5 in the place. One person was taking meal orders and drinks which resulted in a queue. Ordered the lunch time special and after waiting half an hour I went up to complain. 15 minutes later the starters arrived. Three quarters of an hour for starters and the place wasn't full. Another family gave up and walked out. Another family next to us asked for their's to come altogether, an hour later they're still waiting. We've just finished and are now wondering when our mains will arrive. Yeah, good news this only took 15 minutes but minus my meal, which took another 10 minutes. I ordered the lasagna, tasted good but seems to be suffering from a lack of mince, it was close to being a vegetarian option. It was dotted around like nuggets of gold. By now we had understood their system and immediately informed them that we were ready for the ice cream and coffees, 5 minutes later they came. Overall, the food tasted nice but the constant badgering of the staff and huge delays in getting our food spoilt any enjoyment we had. My advice, if you have 2 hours spare or are waiting for god, then this is the place for you.
Twoflower59 . 2019-05-28
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The food was fab. The bar staff were lovely. The only person that let us down was who we believe to be the manager 'John'. Its supposed to be a dog friendly pub. Well, from the moment we walked in he stared at us. The dog barked a couple of times and a bar lady obviously felt uncomfortable as she was evidently asked by John to tell us if our dogs barked again we would be asked to leave!!! We felt unwelcome and will not be calling again because of John!
samtomcha3 . 2019-05-11
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As a family group of 15 the venue was excellent. The staff were very helpful and seated us all together. We ordered as four separate families but the food all arrived to the table at the same time. The food was very good, from the youngest at 3 to the oldest grandparent we all agreed. I can’t commend the staff enough, the were attentive, helpful and nothing was too much trouble.
Stephen S . 2019-05-05
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Service poor, Attitude of staff shocking, food average. Not sure what else to say I was very disappointed
T1930CJdavep . 2019-04-09
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Visited the Lodge after a friend recommended this place. I wasn’t sure about going due to some of the negative reviews. I’ve no idea what people are talking about!!!! This place is great the food was good, I had a steak which was cooked to perfection and my girlfriend had a veggie pizza which was delicious!
jagss2016 . 2019-03-24
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Visited as a group, ordered pasta pesto, it was bland and tasteless as it had no onion in it as advertised on menu, had to chuck lots of salt and pepper on to give it flavour, disappointed.
Midnight2673 . 2019-03-03
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What a fantastic place food amazing! Great value for money would recommend this restaurant lovely views too staff very friendly the girls could not do enough for us fab night
Jan G . 2019-02-18
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Came to the lodge today (being the 18th february 2019) I had the chicken Diana and chips, plus my husband had the Kiev pizza! The cost of our two meals was exceptionally cheap so we didn’t expect the delicious two plates of food that we received! I can honestly say I’ve never enjoyed a meal so much in beautiful surroundings with a perfect view of the sea front and the waitresses could notve been more pleasant. Well done the lodge, we will be back!
EthalandBry . 2019-02-18
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So on the 17th of February I visited the lodge for some food. I had a Special mulberry gin which was clearly labelled on a board infront of the till. Absolutely top notch service from the girls behind the bar, who were smartly dressed and had a constant smile with good banter. There was a great range of food available being Sunday lunch before 3pm and Italian menu after 4pm. All the food that had come out previous to ours looked impecible. When ours arrived (being quite in good time) it was delicious! Me and my husband will be reccomending to everybody in town and certainly making it our place to come when in Bridlington, made our stay fabulous.
louise t . 2019-02-18
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Very poor meal for a sunday roast.
fkdaddy1 . 2019-02-17
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We went to the lodge week ( February) what a lovely place. The staff were so nice and the food and wine were excellent. Would call again when in bridlington.
kimloz . 2019-02-09
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Had a brilliant night last night for our staff Xmas do. Lovely table setting done for us. The staff were all very attentive efficient and friendly. We all ordered different starters and mail meals and were all cooked perfectly. Compliments to the chef! It was quiz night which was great fun too. Thoroughly enjoyed the whole experience from start to finish. Would highly recommend to anyone!
julierW1310EK . 2019-01-04
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Had an amazing night for our Christmas staff night out. Even though it was January!!
dr290 . 2019-01-03
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