The Little Coffee House and Cake Boutique in Gateshead

We visited here after purchasing group on vouchers for afternoon tea and how impressed we were.On arrival our tea and coffee orders taken and staff were very friendly and welcoming .Food arrived and we thoroughly enjoyed everything ,from the sandwiches several different fillings all freshly made ,scones and the lovely cakes .Will definitely all return very soon ,thank you such a lovely treat with the girls .

Ordered one latte one tea and toasted tea cake for which we waited 20 minutes. Coffee was fine, tea was lukewarm and the tea cake was hard and dry. We complained and sent teacake back but didn't even receive an apology. Won't be returning.

4 of us just been to little coffee house, using Groupon deal. we all considered it to be excellent value, freshly made sandwiches, scones with jam and cream and a variety of cakes. staff (owner), very friendly and accommodating, offering top-ups for teas, coffees and food items. would not hesitate to return.

We visited after being recommended by a friend, we however will not be recommending. We attended with my 2 1/2 year old and we all left with a bitter taste in our mouths and this wasn’t just the coffee. The lack of food options for children was just the start of our disappointing visit. We ordered two paninis and a toasted sandwich with 2 drinks and 2 sides of chips, costing a total of over £25 which given the contents of the sandwiches we found appalling. The chilli chicken panini had 6 small peices of ready cooked watery & rubbery chicken in, the bacon Brie and cranberry might of well just been a jam sandwich with one piece of bacon broken into bits and minimal amount of Brie. The side salads had lettuce which was old and brown at the edges, and over ripe /borderline rotten tomatoes on and a grate of carrot, the side portion of 15 chips was also very disappointing for the price we paid. My daughter appeared to enjoy the small amount of tuna toastie that she had however when we finnished hers off, the tuna had a chemical taste to it. Very unimpressed!!! We felt so uncomfortable during our visit as there hardly any other customers, we felt we couldn’t complain in person, we just ate our food and left. We will not be back and won’t be recommending to anyone else 0/10.

No warm welcome, in fact miserable staff - as though it was a problem having customers, even though only 2 tables used. Food brought quite promptly and was acceptable. Requested cold water to cool a baby’s bottle which was warm so had to return to counter and ask for cold water - again staff not happy. Later asked for small amount of boiled water to soak cotton wool to use on baby’s eye - to be disguarded after soaked and used once due to cross infection as anyone would realise. Approached and asked for water back as staff member “been told off for giving you this in a cup”. Therefore no hot water. Owner came much later - explained health and hygiene/trading standards laws so couldn’t give in a cup. Actually I say explained - it was more a telling off/talked down to us/big attitude problem which I have encountered on numerous occasions before. Customer service/attitude very poor - management more interested in talking ‘new colours’ to another client rather than addressing us first rather than her member of staff. Put up with bad attitude many times and will grace Marks and Spencer’s or Mothercare in future fir friendly service and attitude to customers.

I have been visiting here for a longtime and have enjoyed beautiful home cooked food. However earlier this month we visited and things had dramatically gone down hill. The tables were dirty and had leftovers from previous customers and my coffee came out in a dirty cup with lipstick on it and there was no cutlery. The staff were reluctant to give me a fresh cup of coffee and just offered to pour my coffee into another cup. After 5 minutes I was eventually given a fresh cup of coffee. We though it was just a busy one off day. However, we went back the week after. The place was the same. We ordered food and coffees and when it came out I felt sick. I had a mouldy roll the meat inside with gravy was cold and the cutlery that was available had food debris on every single piece. Other customers were complaining and the owner came out and said just wipe it with your napkin and it will be ok. Those customers amongst others walked out as did we. There were 4 in our group and we are disgusted by the lack of hygiene and the fact the owner and staff didn’t seem to care. And no offer of a refund was given. We will not visit again in the fear of becoming ill and the place not being up to scratch hygienically. Such a shame as it used to get great, clean and beautiful food.

Didn’t realise we had to book via groupon as I was trying to ring them, with no reply as they have changed their number. Hard place to find. It’s within country Baskets. The food was very fresh and no complaints. Nice pot of tea. It is a cafe, no fancy table cloths. Ideal to meet up for a quick bite to eat.

Our visit was primarily to shop in Country Baskets (coffee shop contained within this building.) Sorry to say the cafe was very disappointing. Coffee was poor and scone very small and tasteless. To make matters worse the cost was £9.40 for 2 coffees and 2 scones. I couldn't believe this, especially since we were less than impressed with the fayre. This cafe does not represent value for money.

Surroundings here are always nice and the staff are friendly and accommodating, I brought my afternoon tea forward only giving them 20 mins notice and they didn’t mind at all. Food tasted lovely and fresh. In the afternoon tea we had 3 slices of sandwiches, a salad garnish, a scone with butter, jam and cream and 2 other cakes. Plus a choice of tea and coffee. I managed to obtain a deal through Groupon for this costing £12 for two people making it well worth the money. Definitely do this again.

Was treat to afternoon tea recently by a friend who had got a Groupon deal. Going to try a new style of reviewing, so I'm going to go with a list of positives first. It's very easy to find, and ample parking. The sandwiches were lovely, and the bread was really fresh The staff were friendly. Negatives now are as follows. Place could do with a major overhaul/ clean/revamp Scones were fairly stale Cakes were small butterfly cakes, not the squishy squashy type normally associated with afternoon tea We got seated ok, however although we had booked in for a particular time, they didn't reserve a table for us, so if all the tables were taken unsure where we would sit. There's not just this place that left me underwhelmed, and just because you advertise something as afternoon tea, doesn't mean that you should do. If you go expecting white linen napkins, fine China etc, don't bother, however if you want a quick lunch, then this place would be great. It's a fair price to pay for a few butties, a stale scone, and a butterfly cake, but it's allowing a fair bit of poetic licence to call it afternoon tea. The regular meal, snacks and cakes looked lovely, so perhaps we would have been better trying them. Afternoon tea is all the rage, and has been for a couple of years now, along with the craft ale and gin craze, but if you want something slightly more in keeping with tradition, then best look elsewhere.

Bought a Groupon Afternoon Tea deal and it did not disappoint. Fresh sandwiches, lovely butterfly cakes and scones with clotted cream and jam. Well worth the money and such a good deal. Will definitely visit again to try the lunch menu!

Took my mother for a snack before browsing in Country Baskets, what a waste of money. My toasted tea cake was fine. Tea was lovely and hot. Mother has quiche and wedges..... disgusting, pastry undercooked and wedges looked as if they had been passed over the oil. Pasty and greasy. Really should have sent it back but cannot stand the hassle you get by complaining ( but not just in here) Used to love coming here but will certainly not be back.

Our afternoon tea was noticeably different to other customers who hadn't paid by Groupon voucher. Drinks and finger sandwiches were fine but the cheese scones and cakes were cheap dry and inedible. Other customers who paid on the day had a completely different tea with cream scones and lovely looking slices of cake! Definitely won't be returning or recommending to anyone.

Just had a lovely lunchtime snack here, staff very helpful with my dietary needs made me a very nice salad with warm chicken and bacon.

visited using a Groupon voucher, afternoon tea was very very nice, sandwiches were lovely, plenty of fresh fillings in them, scones were tasty and enough jam and clotted cream to satisfy us. Cakes were delicious. The staff asked did any of us have any food allergies or special dietary requirements! Definitely worth another visit next time we stay in the area!

Como un hombre, primero encontramos el personal femenino muy atractivo. Fueron muy atentos a mí teniendo en cuenta que soy muy corto, cojea y una cara que no es particular aspecto bonito pero aún así tienen un buen aspecto de mi antiguamente culturismo. Aun comer lo que yo llamo comida tipo culturista, así que siempre opto por patatas al horno con queso y la ensalada, etc. Las hechas a la perfección es tattie y para mí el precio es muy razonable. También me he tomado mi esposa y su hermana aquí para un desayuno y los huevos revueltos fue maravilloso.

Visited with friends, we have a different afternoon tea about once each month and this was definitely one of the plainest we have had.

Llevé a mi madre para el té de la tarde. Era horrible! Los bocadillos eran en seco, bollos eran muy pequeñas y las tartas taza estaba asqueroso. La Mesa también era estaban sucios. En general, una experiencia decepcionante para mi madre, a quien tenía que pido disculpas, por ella allí.

Shop bought cakes, ok sandwiches and stale scones. Don't waste your time. Seemed quite busy but I hear a few others saying how disappointed they were too.

Visitamos hoy para el té de la tarde con un groupon. Reservado para 1. 15:00 usando la herramienta obligatoria, llegó a tiempo y me dijeron que no tenían la reserva! Sin embargo,, en la justicia, el honor de la reserva. Mi marido ha comenzado un...

Me encanta ir para el té de la tarde con la familia y amigos, así que decidí probar a escuchar. Tienes que reservar por lo que podemos satisfacer cualquier dieta que tengas y todo está hecha y sabe y espectáculos, el personal es muy acogedor y servicial, incluso diciendo que a veces va en Groupon. Cuesta 12. 95 Pero pagaría eso, ya que sin duda vale la pena cada céntimo, fácil aparcamiento y una habitación muy cómoda y espacio. Sin duda volveremos también tienen una gran variedad de comidas y hasta hacen pasteles de boda y cumpleaños y a juzgar por la de hoy que pasteles para cumpleaños futuro pasteles x

Visited country baskets today and decided to stay for coffee and cake in the cafe. Coffee was pleasant, scone was served warm with butter and marmalade (?!) lemon and coconut slice was ok. The apple slice that we ordered however was served cold and on closer inspection was mouldy on the base. We returned this to the counter where the lady offered an alternative product and a refund on the apple slice only. The staff were pleasant however it has put us off a return visit.

Bought a Groupon fit a friend and went along with an open mind given the mixed reviews. Booked in advance and made welcome on walking in. Owner and staff were truly delightful and the service fabulous! Huge pot of piping hot tea and this was refilled at no extra cost. Great selection of sandwiches cakes and scones. Far too much food for 2 people so we asked to take the remaining cakes home to enjoy later which was no trouble to box up. Totally separate company to country baskets. The only complaint if you can even call it that, there needs to be a bigger seating area as it was very popular looking forward to a return visit!

Called in for lunch with a friend today I must say we both enjoyed our lunch it was cooked fresh , staff were very friendly and a great selection of food was available . would recommend a visit a hidden gem .

I had called at Country Baskets for my Christmas 'stuff' and decided to have a coffee first. Well, my husband and I couldn't resist the turkey, stuffing, cranberry sauce and pigs in blankets in a baguette - with gravy. It was delicious!

Excellent little cafe. Great idea joined to a craft place. Pleasant staff and a great selection of food

I highly recommend Beverly to design your next cake/cupcake.They are beyond expectation, creative and beautiful!" You are a joy to work with and are truiy talented. Customer service is fantasic. Xx

Went with 4 young children for Father's Day. Had high tea. Two waitresses were superb and the food was amazing. I really enjoyed this place and will definitely return. Thanks a lot.

Bought a Group on, managed to book after calling 5 times and being told there was nothing available for nearly 4 weeks. Rang to cancel due to ill health, no answer even thought rang about 15 times over the space of a full working day. Called to re-arrange, again after many phone calls which were unanswered & told I could not re-arrange. After querying this I was told someone would ring me back, 3 further calls made & still no call back - now voucher has ran out so absolutely no chance to use it - complete waste of money - AVOID at all costs, dreadful customer service, no business skills at all, does not answer phone, food very poor (been before), only bought another voucher as was going to Country Baskets and thought Id give it a second chance - MORE FOOL ME !!

I have visited this cafe many times as it's one of favourite haunts. The staff are lovely. They have a wide selection on the menu, but never have the roasted veg wrap. Everything I have had has been tasty and well presented. The coleslaw is definitely worth a mention. My only fault is the music!

Went yesterday with a friend, using the Groupon Voucher. We had a very enjoyable afternoon tea. The sandwiches were tasty, the scones were nice and fruity and there was plenty of hot served in a pottery teapot. All beautifully presented. Will be returning to sample some of the lovely looking cakes.

Come here quite often and can honestly say the food is amazing. Lovely tea and cake selection or if you want a paninni. Staff are very friendly and it has a very nice feel. We will be back very soon!

Thoroughly disappointed at the fact they advertise saying they're open 7am-5pm and having phones 5 times between 8:45 and 9:15 I had no answer to book in my afternoon tea. DO NOT BUY THE GROUPON- waste of money

I went here yesterday. Card machine was down so couldn't sample the cake which was a pity. The shop is out of the way and needs to be sign posted better. For all those wishing to visit in the future, the shop is on the country baskets building on the ground floor. The setting is lovely but I think it would benefit from some background music. I got an egg mayo and salad sandwich with tea which cost me £5.80, pricey, and I wasn't really impressed. It was basically a bun,some lettuce and egg...nothing fancy. No side salad. No fork or knife with napkin given.I wished it was jst a little bit better, more umph Because it has the potential to be!staff were friendly though ;credit where credit is due. Considering I travelled a bit to sample some cake etc and then couldn't, I was disappointed. Ok. Maybe it would be better another day.

I cannot say enough how much i enjoyed my visit at the little coffee house!! First of all the coffee shop is inside of a homeware, crafts and floral wholesale called country baskets but dont let that put you off you wouldn't think you were once inside! I went to meet a friend for late breakfast/lunch and although the shop was very busy the staff were still very friendly and accomdating! If you are a fussy eater like me look no further, i had a sweet chilli chicken and mozerella panini which was gorgeous. You will not be disappointed!! I can't wait for my next visit and for beverley too make my wedding cake! Thanks again girls! I'd highly recommend!

I had been advised to pay a visit to The Little Coffee house and had to go to team valley thought why not give it a go.I did find it a little hard to find but got there in the end. I arrived at about 3.45pm thinking this would be ok as it closes at 5pm however I was wrong. The server informed me that I could only have cake & coffee as they were closing. I opted for a latte and a tray bake, the slice was good a raspberry shortbread & my coffee was so hot it burnt my mouth. I would like to think at a different time it could have been a great experience but for me today this was not the case so therefore I was left disappointed.

Go here for coffee on a lunch time, high tea with my mum and daughter would recommend. Service fab, staff very pleasant :-)

I have bought a voucher from groupon and the voucher says that you have to book 24 hours in advance. I have tried without success to speak to someone to book. No on picks up the phone when you call the number provided and you're unable to leave a message. I've also tweeted and sent Facebook messages. Again, no reply. I wish I had read the trip advisor reviews before buying the voucher. I thought I had a nice little deal, however, it turns out I have wasted my money! I have officially given u trying to eat here.

On first view the coffee shop and food look very appealing and very well presented. But thats where it ends. The jacket potato i had was stone cold, the cheap marg spread they put in the middle didnt even melt. Portion size was good and had it been hot it would have been nice but the fact it was so cold made me wonder how fresh it was. The rest of the family were also left rather disappointed overall with their food and drinks. Glass and cutlery not clean. Staff were relatively friendly, but looked disinterested and like they would much rather be elsewhere.

I have recently got married and had these guys make our wedding cake and jam favours and I have to say the whole experience was amazing. They made it very easy for us to decide and flavours and style and we got exactly what we wanted. The cake tasted amazing and looked fab. They deluvered the cake and set it up in site which saved us alot of stress. Cant recommend them enough. The coffee shop is also fab and we were always made really welcome, the paninnis are delicious and cake is always a bonus ha!

I love this place, I have just been in for afternoon tea and it was delicious. And the china they use is beautiful, a real treat and the staff are lovely. I have also have a birthday cake made to order and it was delicious everyone at my husband party thought the cake was amazing so I will definatley be going back and would highly recommend them. X

Visited here to try the afternoon tea after seeing it advertised in a local food magazine. The location is inside a business premises on the Team Valley trading estate in Gateshead. It was pleasant enough and the service good but no way worth the £12.95 a head charge for a few small sandwiches (no choice was offered) a scone and a few small cakes. I have had a superb afternoon tea recently in a couple of other places such as The Bank on Low Fell at a cheaper price AND far higher quality. Wouldn't recommend.

I visited here today for lunch and I was very disappointed I had afternoon tea which was disappointing I was not keen on the choice of sandwiches cheese savoury, tuna and sweetcorn and egg cakes were very disappointed as well........ Staff were nice and helpful and polite but I would not rush back

What a great little cafe. Like many who have wrote reviews for this coffee shop, I went because of the groupon offer. I could not fault the food, staff or establishment. The food was freshly made and consisted of lovely soft sandwiches and a range of sweet treats. The staff couldn't have been more helpful and the added bonus of looking at the gorgeous items on the way out was a bonus. I'm already thinking about our next visit!

Been looking for this coffee shop for a while not realising it was inside Country baskets . Four of us went on Monday for lunch . We all thought it was a nice place . Got the last table for four as it was busy . One of us had a sandwich, one quiche , one wrap and one corned beef pie . All were nice . Two people were having aft tea and it looked lovely . The service was friendly . Husband and I went again today . Wished I'd had room for cake after my wrap . Going back tomorrow for coffee and another look around the warehouse . Anyone can get a free trade card and there's so much in there .Have a voucher for aft tea at a great price and will use it soon . Sure we're not going to be disappointed . Try it for yourself .

Just visited the little coffee house as a groupon offer. I can't fault it. Do not see why people have said otherwise. Cupcakes, scones, sandwiches tea and coffee. Girls are lovely. Would return again and sample the menu properly.

I bought a groupon deal and didn't know what to expect, there coffee shop was empty when we got there so I was a little concerned, the quality of the cakes and sandwhiches was very poor! The groupon voucher wasn't expensive but I bough it as a treat for family I felt embarrassed by what we were served! Not acceptable that people can oversell their product on groupon, people buy the deal thinking they are getting a bargain, this was no bargain, was a waste of time !!!

Please do not go to the little coffee house if you are looking forward to a lovely afternoon tea ! I have never complained yet about any eatery I have been to but this was abysmal ! I had bought a deal from Groupon and was much looking forward to a choice of fresh sandwiches, a choice of cream cakes and a nice cup of coffee. Despite being the only 2 people in the place we were ignored by staff initially when we walked in. The table we sat down at was dirty with a plastic empty bottle on the floor. Coffee arrived already in the cup minus any cream. And the sandwiches .... what can I say. The bread which was economy white or brown was stale. There was no discussion as to which filling we wanted. There were two choices, coleslaw with a bit of cheddar or tuna( with a mayonnaise taste) and sweetcorn. The two scones were plain with neither fruit, currants or anything else in them. No butter but did get a bit of cream substitute and some jam. The two cakes were fairy cakes with bit of synthetic cream on them. At no point did any of the staff ask if everything was okay which was probably just as well. Oh and there was no cutlery provided , you had to get up and walk around to find some. Dalylight robbery. Please be warned.

I bought this for my friend as part of her birthday pressie, we had never been to an afternoon tea before so thought we could try this one!Was not at all what I was expecting, lovely thou, would def go back xxxx

Unfortunately we booked in for afternoon tea and didn't get served. The management dealt with it by blaming everything but themselves. Wouldn't go back ...obviously.

I have been a frequent customer of The Little Coffee Shop for at least a year now. The staff are all extremely friendly and the food is lovely. Everything is home made & no matter what time of day I go there is always something been baked in the oven. There is a huge variety of freshly baked cakes. I would recommend the afternoon teas, my friend & I shared one & they were gorgeous!

Today we visited this place after buying a groupon voucher for their afternoon tea, it was beautiful and not what I expected when I pulled up outside as it's inside a country baskets. I will definatley be going back for afternoon tea and the the place was very warm and welcoming. Think I'll become a regular for sure!

Just found this great little coffee house on the team valley, it's tucked away inside a trade shopping paradise of gift and homewares open to the public and I'm in heaven! I had a hunters chicken panini with a latte and I had a white chocolate and raspberry muffin that was still warm fresh out of the oven! The place was clean and tidy with lovely staff and a great atmosphere! Will definatley be going back and you can spend the day shopping too!!

I have just read the previous review. Things have changed sadly.Dirty tables; overheard another set of customers asking for their table to be cleaned...I removed the previous eaters crumbs off my table myself. Its not a very big place about 6-7 tables and a sofa area so no excuse except disinterested staff chatting in kitchen. Disappointing food, like it had stood prepared for quite a while. I wish I had gone in March.

We went yesterday afternoon for Afternoon Tea. We didn't expect the spread we received, considering the price we paid - it was a special offer!But we were pleasantly surprised by the all round quality.It is a well-lit bright, spotless place, and we got a real welcome from the staff.The food, all freshly prepared, was excellent. Finger sandwiches, clotted cream scones, and a selection of cakes, accompanied by large fresh strawberries - one for everyone in our party! And tea.We will be back!