The Lincolnshire Otter in West Lindsey

Very welcoming, biker friendly very clean and coffee's was lovely

We’ve visited here several times now.The staff and service is excellent.We went last weekend and the young man serving and the “twin” are always so courteous……My wife is gluten intolerant so it’s nice for her to have a bit of a choice.All credit to Kate and her crew ✔️

One of many restaurants. Helpful and friendly staff. Quick service. Had a good meal.

I've been a few times with a group of friends and always been happy with the surroundings, food and service. We went today and got 30% off the main meals which was a pleasant surprise!

Overall all 4 of us enjoyed our meals and experience.The staff were friendly and welcoming.

Lovely drinks with my wife and dog. All made very welcome

Excellent food, Friendly staff, Quick service

Me and my friend had a not too good experience prior to this visit with the food served. The manageress went above and beyond to put things right. We can back for another meal with compliments and wow….this meal was absolutely amazing!! We couldn’t have asked for better….thank you so so much!! We highly recommend and we will of course be coming back

Just passing on way home from Lincoln to Stockport, saw this pub and called in. Had a dog with us , staff couldn't have been more hospitable , brought a blanket , water bowl and treats for dog. Food was lovely and service was great . Highly recommend it

Excellent venue, good food, good service and good prices. What’s not to like?

Wow what an amazing place to come and visit often! The staff, food and general atmosphere of the Lincolnshire otter is fantastic! They did my daughters 4th birthday cake and even sang happy birthday to her whilst doing the cake! It's little things like this that make it comfortable and wanting to come back VERY OFTEN! Food is stunning hats of to the chefs and as well as the staff behind the bar, they really do cater to your every need!!! Well done Lincolnshire otter me and the 3 kids can't wait to come back to you!

A great relaxed atmosphere with attentative and welcoming staff. Great food and timely service as well.

Great food, price and a dog friendly place

What a wonderful improvement since the last time we visited! So very polite and caring will definitely be visiting again - thank you

Lovely Sunday dinner, great value when you want a weekend off cooking, puddings very nice too, good selection of beers and wines, lovely staff, very helpful and friendly too.

A very clean environment, and very accommodating. I think there may be an issue with technical side of ordering online. We ordered two pints of soft drink, but only one was in a pint glass. One of our main meals was also completely incorrect. That being said, the server, who I believe may have been a manager too, was incredibly nice and empathetic and gave us some free desserts for our troubles. The food was incredibly delicious and felt we were valued as a customer. Will return again!

My daughter had a make you own pizza party on Saturday 3rd Feb 2024, the venue set aside an nice area for the children with a disco and games, they were fabulous throughout, especially one of the kitchen staff who came out to speak to a child with additional needs when she started struggling. Brilliant experiance all round. Thank you.

The food was well cook and service very good . Puddings where delicious as well and every where clean .

Having got there just before 6.00pm we were told to take any table. I placed an order for 2 starters, two main meals and two drinks at 6.01 (according to the receipt). The young lady who served me said there would be half an hour wait which I accepted even though there were not a lot of tables occupied. The starters appeared nearly 45 minutes later even though the next table had been occupied after us and they had been served and were eating their meal by the time they appeared. The starters ordered were doughballs with garlic mayonnaise (they came with a pepper sauce in a pot which fell on the floor and was picked and put on the table) the other starter was cheese bites served with bbq sauce (they had pepper sauce and garlic mayonnaise). We then waited for the main courses but at 7.15 we got up and left without them as we had to be somewhere else at 7.30. A staff member offered a refund but as we were now pushed for time we had to refuse. There only seemed to be 2 older staff and a young girl on duty outside with the customers.

Came for food and drinks tonight, it wasn’t very busy however we thoroughly enjoyed our visit the food was good and the service was great! We will definitely be returning.

Come with family for a Birthday drinks were so slow at bar que outside doors for one hour wait not many people eating food coming out randomly not very good as well chicken dry wife as bad stomach tnt will not be coming again and will inform people as a business

Lovely little Marstons pub. Really nice staff and food came quickly. I had a fish and chips and it was huge! Others had Burgers / Pizzas and they commented on how delicious they were.

Amazing food and service from Katy. Thanks Molly, Tyler and for the food. Full up and portions are great too.

Very nice staff , also very nice food ,

Really friendly bar staff. Excellent customer service. Food was good, steak was cooked perfectly, all food was hot, portion sizes good. Place was clean and tidy.

Great place to eat and relax. Well priced welcoming and friendly staff. Good atmosphere within. Will have no hesitation in recommending this pub and will be calling again soon.

Bit slow on service but was friendly and staff helpful. Good good, pleasant surroundings.

Staff always very helpful and quick and service is 2nd to none, has been for last 5 months since we started going there. Will carry on going as long as things don't change (except the menu, that can change but does not need to lol) Dog friendly so happy to take ours, Rags, and she is welcomed by all more than us haha!

Excellent scampi, and fish from the smaller version meal deal menu. Very pleasant staff, and speedy kitchen service, best chips we've had to accompany our meal in ages.

The service and food was excellent we were served by leah and the chef was scott,

Great place to visit. Had a lovely time Sunday evening. Love going with family and/or friends. Caters for everyone. Lots of variety in both food and drinks. Very friendly staff. Top quality service.

Food was great, went with family and they all enjoyed their meal, staff were great definitely come again

Service is absolutely terrible, place is nearly empty and they struggle to keep up, queuing ages for a drink when again, the place is nearly empty. Shockingly under staffed

11.23am. Just called, after booking a table for 11.30. The place was empty. Lady supposedly serving was sat at a table on her mobile phone. We walked out after 10 minutes of being ignored.

I stop down here most days and I appreciate how well organised and clean things are. Charlie and Leah are the heart and soul of the place and Mason the new barman is a great addition. Tried other places but the Otter certainly hits the mark.

We arrived at 18:15 and gave them 30 minute notice for a pre booked table and we had to wait for it to be cleaned. However there were only 2 staff present so I would understand. We were warned there was a 45 minute wait, however we waited 1 hour and 10. Like I said there were only 2 staff serving everyone but because of this they were very much having to do several jobs at once. This was during a special offer period and half term, so they should know there was going to be a lot of people in the restaurant. However when we were about to get our food they did give us a full refund which is very honourable of the staff. The staff themselves were very nice and kind. The food was delicious it was definitely worth the wait especially during these rush times, however there were items missing including the burger sauce and the bacon had a lot of fat on it. Overall experience was good. This is because the wait time wasn’t the best but the food was amazing. Would we come back again - YES!

There was 12 of us in the party I ordered the cowboy burger hoping that I know marstons aren’t that good on food it was black burnt and tasted like rubber. The bun was burnt too had a bite and took it back 2 others ordered this and said theirs was burnt. I went home hungry as did to want to wait another 20 to 40 min Def won’t go again did have money back but didnt Offer another meal. The starters and the sharers are t that bad but this marstons I’ll give it a miss next time

My husband regularly takes me up the otter 😂. The foods great and the staff are Friendly 😂

FOOD WAS GOOD JUST TOOK A LONG to come . would go again.

Both had burger deal selected a 'Ultimate Southern-Fried Chicken Burger. Poor to say the least hard flavourless and bland will not be returning to this establishment

A nice place , good service , good food

We met my daughter and her hubby here on Monday March 10th. It was very quiet - so there was only one chap on duty. He was 5*. We had a very good meal, and enjoyed the ability of being able to chat without fighting the background noise. If you are passing through Gainsborough and need a break GO HERE!

We booked a table of 12 for my dad’s 60th birthday, it turned out there was 13 of us but that wasn’t an issue at all. I handed the girls behind the bar a cake and they were more than happy to keep it in the kitchen for me. The table was set up exactly where I’d asked for and it was also set up with high chairs, children’s cutlery and colouring activities for our toddlers. We all ended up ordering separately but all the food came out at the same time, lovely and hot. The staff appeared to be very busy but nothing was too much trouble. When we finished our meals they cleared the table and brought the cake out, lit with our candles, and a stack of plates and cutlery. The bar staff and kitchen staff that were on are a credit to your company. Thankyou for making it a lovely experience.

Staff were friendly and polite, the food was not bad for the price the mains were pleasant enough but the puddings weren’t great. Asked for a warm chocolate fudge cake and it was cold and the sauce was weirdly minty, the children’s donuts were really doughy and the sauce tasted like chemicals. Also as a family with a little one the Under 5’s indoor area is terrible! Most of the stuff is broken or out of order, there’s 2 screens that keep a child entertained for a few minutes if that and that’s about it. The outside area is better but if your going in the evening when it’s dark the indoor area is not enough, please make this more child friendly.

Came to otter with friends and the service we got was outstanding, the food was quick and enjoyed every bit of it no complaints what so ever when ordered. All staff was polite and gave a warm welcome when we arrived, I would recommend anyone to go to the lincolnshire otter as its probably the best pub in town.

Came up with son and daughter, it was busier than usual, we were greeted and directed to a free table by the very friendly staff. The food was outstanding my kids loved it. I ordered the ribs and chicken combo; used to have ribs on menu before a few years ago but these were much better. Will definitely be returning some time in next month as a bar staff mentioned a Paddington bear themed menu they are going to be doing.

Visit here most weekends and we love it! Can not say a bad word about Lincolnshire Otter if I'm honest. Lovely staff & lovely food thank you for having us 😀

Staff are really friendly and the food and drink is spot on except portion sizes could be slightly bigger.

Was busy with less staff. Staff on the bar were pleasant and helpful. Food served in reasonable time and was good.

Lovely food and service. Good place to go for tea, kids always welcome

The staff were very welcoming and friendly which made the experience really enjoyable. Will definitely go again if the service remains that good.

Food is OK, but the portion size seems to have shrunk. My wife had the pepperoni pizza it used to be a 12-inch. Now it's gone down to a 9-inch, but the price remains the same. Could do with some investment on the tables and chairs as they are all looking worn out and grubby.

We had a wonderful evening at the Lincolnshire Otter. The staff are helpful, friendly and just the right level of attentive. As soon as we sat down with our dog a member of staff came across with a bowl of water for her. There are good quality doggy treats available on the bar which is also appreciated. The food was delicious, as always, and I was particularly impressed by the new ultimate spicy burger. The atmosphere is always pleasant and friendly.

Great Place - peaceful Relaxing atmosphere - foods Good - Drinks good - people are Friendly, a nice Quite place . . has a pool table / fruit machines - kids play area - plus outdoor seating umbrella's etc / music outside aswell - more choice on the desert side would help . . apart from that a Great place

Food was well cooked , service efficient and overall a pleasant experience.

Amazing jacket potato lunch. Side salad and dressing was so nice and the spud soft all the way through and piping hot too. Always a lovely atmosphere and lovely staff. Thanks and happy new year to you all.

We had our Christmas Day dinner here and loved it, the food was great and the service was excellent. Deffo will be going back

First time eating in a pub for a Christmas meal. Although it is a pub, it really did not have that feel to it. Made to feel very comfy and welcomed! My 8 year old son ate all of his main and loved it! And he's actually a fussy eater, believe it or not. Would recommend 👌🏾 👍🏽 👏 😌

We had our Christmas Day dinner here and loved it, the food was great and the service was excellent. Deffo will be going back

We have eaten here many times and always have a good experience with the food and service. This was our first time having lunch on Christmas day at the Lincolnshire otter(table10) The food was great, the staff were amazing, we couldn't have asked for more. I would be very happy to book again and would recommend to anyone. Thanks for a great Christmas day

Just had our Christmas meal, thankyou

Came on Friday lunchtime to meet some business colleagues. The food was fantastic and the service great. Although I did feel for the lady working as she seemed to be on her own, this being said she never stopped. Constantly between the bar and taking food out. She came and asked if all was ok and offered us deserts which we declined because the portions are big and we were full up.

Came this evening brilliant service from the young lady and man, fast polite and very friendly definitely returning

Came in the evening absolutely fantastic service from the lovely young pair of staff. Very friendly definitely a place I will be revisiting Food was outstanding

I was attended to promptly and the staff I spoke with were all friendly and helpful.

Food was nice and hot and plenty of it. Really good value. Staff were really friendly. Would definitely come again.

Fantastic staff good food but the one thing we loved was the doggie dinners if a could rate a 10 for just that then a would if you have a dog get in and pay a visit

Lovely Sunday roast. Caz and Dillon were really helpful and huge compliments to the chefs Molly and Billy. Food and service awesome as always.

I normally enjoy coming to the otter, but I was quite disappointed when me and my wife turned up this time she gave feedback around the pie she had the pastry was hard. The lady who collected the pots walked off. And did not even come back or apologise. Very poor customer service.

Had a lovely lunch today Katie was really chatty and we were made to feel really welcome. Great place to get together for friends and family. We ordered all our food separately but they made sure it all came out together. I had steak and it was cooked just right. Nothing was too much trouble. We will definitely be back.

Amazing food, friendly staff, Katie is lovely and chatty. Good place to get together with friends. Sorry if we were a bit loud. Would definitely be back 😊

Great food ad nices places to have a party Wth friends or family work. Sorry about the nosey lot. Lol. Great time had by all.

Excellent food, excellent service, wonderful staff, really good environment. Prices are very good. Special menu for smaller appetites. Really good choice

Had a lovely time out with my nan. The service was lovely and very polite. Very enjoyable evening.

Great staff food nice and kid friendly would recommend

Come here regularly, food is always spot on and the staff are always friendly and happy to help!

3 doses of food poisoning out of three of us eating there. What more can I say. Give this place a wide berth. Chicken wings microwaved from raw with sauce chucked over them, dirty crocs and eating irons, dirty tables. The toilets stank. Our mistake was not turning around and leaving without ordering. When it first opened a decade or so back there was a manager who walked the floors continually. He picked up on anything that was not as it should be, checked everything that left the kitchen and kept it all in good order. He lasted a few months then left and it’s been in a downward spiral since.

I loved my meal here, wonderful staff and service. Food was delicious 10/10 definitely recommended ❤️

We had a table booked for 4.30pm for a family of 7. When we arrived the cutlery had been thrown on the table carelessly and the table was dirty. I tried to get a high chair for my 8 month old but they were all absolutely filthy. I tried to wipe it down the best I could and the wipe was black with dirt so I decided to keep my daughter on my knee instead. Just as our meals arrived my 8 month old grabbed hold of a glass of drink and pulled it over. I was moving her out of the way of the hot food that gas been put right in arms reach of her and instead she grabbed a glass. This meant there was almost a full pint of bitter all over our table. We tried to clean this up with our napkins but of course didn’t have enough. Despite this happening in front of a server, not a single staff member came to help us. We asked for a cloth to clean the table and was given a dish towel. The table was of course still sticky so my mother in law went to find a staff member to ask for a cloth. The staff member returned with a few napkins. My mother in law told him that she needed a cloth and some spray because the table was stick from the beer. The server was incredibly rude and responded with “I’ll go get some. You’re not allowed to just walk in the kitchen like that by the way”. This is of course true but there wasn’t a staff member to be found and our meals were going cold so we had little choice but to do this to find someone. Another staff member came over with the spray and my mother in law apologised for going to the kitchen but stated that there were no staff members to be found. The young girl responded with “yeah there’s only two staff members working, that’s managements fault”. Several of us had a turkey roast which was pretty terrible. The meat was dry and certainly not breast as stated and the roast potatoes were over cooked, as was the Yorkshire pudding which just crunched to bits. I had the lasagne and I can whole heartedly say I have had better microwave lasagne from Tesco. After we had finished we had to put our plates on another table as nobody came to clear them away and we wanted to order puddings. Several of us had chocolate fudge cake with ice cream and I had custard with mine. The custard I was given was no more than a tablespoon and did not even cover the surface of my cake. The ice cream scoops were also tiny and not a good ratio to cake at all. The server that had snapped at my mother in law about going to the kitchen was dressed in a black Nike jumper and a pair of blue jeans. If looking for a staff member you would assume he was a customer rather than a server. His work attire was as unprofessional as his customer service. Not a single one of us could rate our meals any higher than a 5 and the disgusting service or more lack of made it a really awful experience. We have had a bad experience here in the past and this was our first time returning since. We decided to give the place the benefit of the doubt and make use of the 30% off mains deal currently running. Needless to say not a single one of us will be returning in the future. With the price of a single roast dinner I could have made a much better roast at home and fed us all. I am deeply dissatisfied with all aspects of the visit. Please have a look at this establishment and get some better staff or at least give them a lesson in customer service because I have worked in the industry for 8 years and would be deeply ashamed of myself if I provided service that poor. The place is going further and further downhill and soon enough it will lose all custom.

Really enjoyed my Sunday lunch here

The otter had great food at a good price, staff so friendly and the atmosphere is amazing I would highly recommend

Friendly and nice surroundings, quick service, good food, value for money ✅✅✅✅

without exaggeration we waited 45 mins for fish and chips to arrive, will not make same mistake again .

Greeted by Katie, Manageress, who took us to our Pre booked table. Birthday party and the atmosphere was quite good. A very pleasant person came to serve our party. We all had different meals, and all enjoyed them. Thank you for a good time. Only one thing it was a very hot day and could have done with some Aircon, but we managed. I have over 150,000 looked at my truthful reviews.

First time eating here will definitely go back

Prices have gone up and portion size down, not value for money anymore

Worth a visit. Chips are on an other level.

Lovely roast dins, it was huge.

Very busy and not enough bar staff who were working extremely hard. We were told it was a 45 minute wait for food, but it arrived after 30 which was a pleasant surprise

I was warmly welcomed on arrival and shown to my table, which had a sweet personalised note. As soon as the staff saw that we had dogs with us, they brought water and a small bowl with dog treats. We had a question about our order and the staff were extremely helpful. Our food was delicious and the service was great. We really enjoyed the meal and the welcome our dogs received. A lovely evening and we will return.

Great food great atmosphere and helpful staff had a lovely family dinner many thanks

Excellent meal with fast service.

Two of us ordered steaks. Sirloin wasn't available so we settled for rump. Admittedly we asked for it well done, however I have never had meat as tough. It was so tough we could barely cut it let alone chew it and we left it. Absolutely dreadful! Informed a staff member who said she'd pass it on. So won't be returning

Lovely meal and service and the staff are exceptional 😊, we have been a few times and always experience a great meal and service

Great service and good food, will be back soon, staff were very friendly and efficient.Will return soon for lunch and a drink.

The food is great, staff are lovely! Great deals on and the new layout with the pool table in a different area looks amazing!

We came for lunch today, the staff were very polite and friendly. The food was delicious and the dessert was amazing! We will definitely be returning

What a lovely place to be! The kids thoroughly enjoyed it as well! Exceptional staff and quick service! Amazing food also and we can't wait to come back again! Thank you to everyone who made this wonderful night a truly exceptional experience for us!

Went in for a works reunion. Food was good for a chain restaurant. Service was also good.

Lovely food, friendly staff, great service. Dog friendly so a definite bonus