The Lincolnshire Otter in West Lindsey

Came on Friday lunchtime to meet some business colleagues. The food was fantastic and the service great. Although I did feel for the lady working as she seemed to be on her own, this being said she never stopped. Constantly between the bar and taking food out. She came and asked if all was ok and offered us deserts which we declined because the portions are big and we were full up.

Came this evening brilliant service from the young lady and man, fast polite and very friendly definitely returning

Came in the evening absolutely fantastic service from the lovely young pair of staff. Very friendly definitely a place I will be revisiting Food was outstanding

I was attended to promptly and the staff I spoke with were all friendly and helpful.

Fantastic staff good food but the one thing we loved was the doggie dinners if a could rate a 10 for just that then a would if you have a dog get in and pay a visit

Food was nice and hot and plenty of it. Really good value. Staff were really friendly. Would definitely come again.

Lovely Sunday roast. Caz and Dillon were really helpful and huge compliments to the chefs Molly and Billy. Food and service awesome as always.

I normally enjoy coming to the otter, but I was quite disappointed when me and my wife turned up this time she gave feedback around the pie she had the pastry was hard. The lady who collected the pots walked off. And did not even come back or apologise. Very poor customer service.

Great food ad nices places to have a party Wth friends or family work. Sorry about the nosey lot. Lol. Great time had by all.

Amazing food, friendly staff, Katie is lovely and chatty. Good place to get together with friends. Sorry if we were a bit loud. Would definitely be back 😊

Had a lovely lunch today Katie was really chatty and we were made to feel really welcome. Great place to get together for friends and family. We ordered all our food separately but they made sure it all came out together. I had steak and it was cooked just right. Nothing was too much trouble. We will definitely be back.

Excellent food, excellent service, wonderful staff, really good environment. Prices are very good. Special menu for smaller appetites. Really good choice

Had a lovely time out with my nan. The service was lovely and very polite. Very enjoyable evening.

Great staff food nice and kid friendly would recommend

3 doses of food poisoning out of three of us eating there. What more can I say. Give this place a wide berth. Chicken wings microwaved from raw with sauce chucked over them, dirty crocs and eating irons, dirty tables. The toilets stank. Our mistake was not turning around and leaving without ordering. When it first opened a decade or so back there was a manager who walked the floors continually. He picked up on anything that was not as it should be, checked everything that left the kitchen and kept it all in good order. He lasted a few months then left and it’s been in a downward spiral since.

Come here regularly, food is always spot on and the staff are always friendly and happy to help!

I loved my meal here, wonderful staff and service. Food was delicious 10/10 definitely recommended ❤️

Really enjoyed my Sunday lunch here

We had a table booked for 4.30pm for a family of 7. When we arrived the cutlery had been thrown on the table carelessly and the table was dirty. I tried to get a high chair for my 8 month old but they were all absolutely filthy. I tried to wipe it down the best I could and the wipe was black with dirt so I decided to keep my daughter on my knee instead. Just as our meals arrived my 8 month old grabbed hold of a glass of drink and pulled it over. I was moving her out of the way of the hot food that gas been put right in arms reach of her and instead she grabbed a glass. This meant there was almost a full pint of bitter all over our table. We tried to clean this up with our napkins but of course didn’t have enough. Despite this happening in front of a server, not a single staff member came to help us. We asked for a cloth to clean the table and was given a dish towel. The table was of course still sticky so my mother in law went to find a staff member to ask for a cloth. The staff member returned with a few napkins. My mother in law told him that she needed a cloth and some spray because the table was stick from the beer. The server was incredibly rude and responded with “I’ll go get some. You’re not allowed to just walk in the kitchen like that by the way”. This is of course true but there wasn’t a staff member to be found and our meals were going cold so we had little choice but to do this to find someone. Another staff member came over with the spray and my mother in law apologised for going to the kitchen but stated that there were no staff members to be found. The young girl responded with “yeah there’s only two staff members working, that’s managements fault”. Several of us had a turkey roast which was pretty terrible. The meat was dry and certainly not breast as stated and the roast potatoes were over cooked, as was the Yorkshire pudding which just crunched to bits. I had the lasagne and I can whole heartedly say I have had better microwave lasagne from Tesco. After we had finished we had to put our plates on another table as nobody came to clear them away and we wanted to order puddings. Several of us had chocolate fudge cake with ice cream and I had custard with mine. The custard I was given was no more than a tablespoon and did not even cover the surface of my cake. The ice cream scoops were also tiny and not a good ratio to cake at all. The server that had snapped at my mother in law about going to the kitchen was dressed in a black Nike jumper and a pair of blue jeans. If looking for a staff member you would assume he was a customer rather than a server. His work attire was as unprofessional as his customer service. Not a single one of us could rate our meals any higher than a 5 and the disgusting service or more lack of made it a really awful experience. We have had a bad experience here in the past and this was our first time returning since. We decided to give the place the benefit of the doubt and make use of the 30% off mains deal currently running. Needless to say not a single one of us will be returning in the future. With the price of a single roast dinner I could have made a much better roast at home and fed us all. I am deeply dissatisfied with all aspects of the visit. Please have a look at this establishment and get some better staff or at least give them a lesson in customer service because I have worked in the industry for 8 years and would be deeply ashamed of myself if I provided service that poor. The place is going further and further downhill and soon enough it will lose all custom.

The otter had great food at a good price, staff so friendly and the atmosphere is amazing I would highly recommend

Friendly and nice surroundings, quick service, good food, value for money ✅✅✅✅

without exaggeration we waited 45 mins for fish and chips to arrive, will not make same mistake again .

Greeted by Katie, Manageress, who took us to our Pre booked table. Birthday party and the atmosphere was quite good. A very pleasant person came to serve our party. We all had different meals, and all enjoyed them. Thank you for a good time. Only one thing it was a very hot day and could have done with some Aircon, but we managed. I have over 150,000 looked at my truthful reviews.

First time eating here will definitely go back

Lovely roast dins, it was huge.

Worth a visit. Chips are on an other level.

Prices have gone up and portion size down, not value for money anymore

Very busy and not enough bar staff who were working extremely hard. We were told it was a 45 minute wait for food, but it arrived after 30 which was a pleasant surprise

I was warmly welcomed on arrival and shown to my table, which had a sweet personalised note. As soon as the staff saw that we had dogs with us, they brought water and a small bowl with dog treats. We had a question about our order and the staff were extremely helpful. Our food was delicious and the service was great. We really enjoyed the meal and the welcome our dogs received. A lovely evening and we will return.

Great food great atmosphere and helpful staff had a lovely family dinner many thanks

Excellent meal with fast service.

Two of us ordered steaks. Sirloin wasn't available so we settled for rump. Admittedly we asked for it well done, however I have never had meat as tough. It was so tough we could barely cut it let alone chew it and we left it. Absolutely dreadful! Informed a staff member who said she'd pass it on. So won't be returning

Lovely meal and service and the staff are exceptional 😊, we have been a few times and always experience a great meal and service

Great service and good food, will be back soon, staff were very friendly and efficient.Will return soon for lunch and a drink.

FOOD WAS GOOD JUST TOOK A LONG to come . would go again.

We came for lunch today, the staff were very polite and friendly. The food was delicious and the dessert was amazing! We will definitely be returning

The food is great, staff are lovely! Great deals on and the new layout with the pool table in a different area looks amazing!

What a lovely place to be! The kids thoroughly enjoyed it as well! Exceptional staff and quick service! Amazing food also and we can't wait to come back again! Thank you to everyone who made this wonderful night a truly exceptional experience for us!

Went in for a works reunion. Food was good for a chain restaurant. Service was also good.

Lovely food, friendly staff, great service. Dog friendly so a definite bonus

I have always had good meals here with great service too. For a chained restaurant I have always found the experience pleasant, the only reason I haven’t given it 5 stars is due to them removing their specials boards which they had up when they first opened, these were great please bring it back.

The staff were amazing. There was an issue with the card machines. The two ladies made sure we got our meal whilst the issue was being addressed. Food was great as always. Will definitely be recommending to our friends and family.

It's a nice meeting place but very expensive drinks and not worth it for the location and setting

I booked a birthday meal for for my sister for 13 of us hesistantly after a few friends said its not very good at yours but I like to make my own decisions AND WELL!! Everyone of us left very happy indeed ( Only I was gutted at the price of a pint of lager lol ) but I did enjoy it overall and esp with my Blue Light Discount that made it better cos I bought desserts with the extra savings I made. Our Server Molly was very polite, amazing and very attentive to my nephews needs ( he has autism and so when he was asking for certain things she accomodated his every wish!! Then Leah & Katie was just as polite & cheerful serving our drinks and that made the day so much more relaxed & friendly!! Esp when Katie proved her knowledge of Marstons Rules on drinking ( one of the party was 17 and wanted an alcoholic drink with his meal but was told although it is would be legal, your policy doesnt allow it and so he could not have one and to which he agreed with. Loved the games of pool I had with my family members ( but you need some cue bridges and cross support cues ) cos Im a short guy and had to reach hard for some shots lmao!! But overall the day was fantastic and I am glad we went to yours your staff & venue was brilliant and a credit to you. Thankyou Stephen

Used to be nice place to go and service was good as well customer service is poor its if like there not bothered if you come or not. Such a shame Food was poor as well pizza tasted like a cheese toasty and stake was chewy left with the plated still full and they didn't even notice

Awfully Walked in no immediate tables due to the quiz on . Was the choice of 4 tables that wasn't reserves . 3 I couldn't use as they were bar stools ( so not a disabled friendly welcome to start with) Attempted to use the order app - pointless . Went to the bar orderd the food . Told them twice how I wanted the steak . I orderd fries ( got chips ) . Sat at table waiting . Went to open the sauce bottle as the safety seal was still on it eventually came off whilst covering me in sauce now staining my tshirt wich has had to go in the bin!! . Food arrived as were sat in the child's area because nowhere else to sit ! . Onion rings cold Steak chewy I actually thought what I don't eat il save for the dog when I orderd it . Well not a chance would he be having any I left it all on the plate absolutely disgusting . Partners pizza ... well it arrived most mushroom pizza the mushroom are sliced... nope not here so you get full size mushrooms just stood to attention on the pizza like they are waiting for a drill Sargent to arrive . The pizza iv had thin pizza base , but jesus it wasn't even the thickness of a bit of paper . As we went to leave a couple arrived and said ohh we've come to try it after the last manager upset us . The girl on the bar said its a new manager .... as I left I told the couple don't waste ypur time look behind you you will see our plates . Worst food we have ever had . When leaving .. no thankyou goodbye from staff like they're used to be . Walling to my car I see a kitchen person stood in his kitchen uniform at the bin shed !!! Vaping and with a tea towel slung over his shoulder ! ... I'm sure environmental health would love that !!!!! Didn't asl for a refund as was never asked how it was and we thiight they clearly need the money as the staff need some training. Won't be back His chios arrived but we're supposed to be fries Mt partner usually books his Christmas party night out here spending £500+ he said not a chance this year he will go else where

Food is great, especially for the price. Plenty of option - the burgers are great. Service can be a little slow but again, for the price you pay its good. Biggest downside for me is that I've been twice, and both times the tables have been ridiculously sticky. So much so that a leather handbag can be heard peeling off it when picked up.

The ultimate southern fried chicken burger and cowboy burger was absolutely fantastic!!! Couldn't eat it all, portion sizes definitely nothing to grumble about. Burgers cooked to perfection. Everything on the plate was great

Served by Katy and Leah and the chefs were Molly and Colein. Service was excellent and staff really friendly. Will definitely come again

Good place all the staff I’ve met are really nice. I’m Working local and been here for dinner about 6 times in 2 weeks, everything I’ve had has been perfect.

Second visit in short while and we were not disappointed. Atmosphere was calm and comfortable bright and cheerful. Food and service was excellent the only downside being that my first choice of beer was not available for the second time.

The food was excellent! The staff are very friendly. Would highly recommend going

The staff were lovely and friendly but the tables were sticky and the food was poorly prepared. I ordered the spicy burger and found the ingrediant meant to add spic was located in a corner of my burger, which in itself was undercooked. The fries that accompanied were the consistency of match sticks and I would have sworn they were tescos economy range, or worse. Lovely place and people, but i wouldnt bring the family there again to eat.

Plenty of spaces to park. When we visited it wasn't busy but we booked for a table in advance to let them know that we have our dog with us. Food was good and served hot, service was fast, staff were friendly and approachable. I asked for bits of chicken for my dog and they gave us a good amount of it, so kind. Highly recommended especially to those who have dogs.

The gammon here is exquisite and the pool table brings a lot of life. The staff are so welcoming especially ciaris.

The starters were not as described, items missing and not very nice. The main meals, again, items missing from the food, the gammon steak was more than 50% fat (have photos), the bacon on the hunters chicken was more fat than meat (again have photos). The food was awful, the service i.e. clearing starter plates etc didn't happen, we had to move them to another table when the mains we ordered arrived. We will not be visiting again.

Very welcoming, good food served fresh and quickly. We will be back yet again.

Very average and would need to massively improve to re-visit

Great staff, good food, nice selection of drinks and all around nice place to go with family

Nice food in pleasant surroundings. Excellent staff who went out of their way to make us welcome and look after us. Leah in particular was a magnificent host and a credit to Marstons

Brilliant restaurant, high quality food/ drinks excellent service and a amazing and friendly atmosphere.

We haven’t been here for a few years, following a disappointing meal. We thought we would give it another go and we had a 30% discount voucher. We visited tonight with our family. Four adults and four children. Our table was booked for 6:30pm. It wasn’t ready at 6:20, but soon sorted. No cutlery or napkins on the table. I had to go and get them myself. We ordered our food at 6:40and it didn’t arrive until 7:30. The adult meals were brought out before the children’s which, I think, is totally unacceptable. The portions were meagre. The mixed grill was absolutely nothing like the photo on the menu or the wall. All in all it was an extremely disappointing experience and meal. We will not be returning.

Your standard Marston's fare, which is good value and tasty. The staff are particularly pleasant and helpful.

Fabulous staff, the manager was very on the ball. Super clean/ friendly and dog friendly too! Will definitely be back

Lovely food and service. Good place to go for tea, kids always welcome

Good food,clean premises, efficient staff.What more do you want

Must be a world record, 53 minute wait for our meal, staff didn't update us as to why the delay. Not good. On the bright side chips we'll cooked, last time underdone, and scampi delicious. My Guiness was served chilled, maybe too cold, but is subject to taste.

We stopped here along the way to Skegness from Doncaster. The day before, I reserved a table for five (2 adults and 3 children) and received a 30% off main meals voucher for booking online. Parking was a breeze and there were only two other patrons in when we arrived a little after midday. The menu was good - plenty to choose from. We ordered fish finger, cheeseburger, and bbq chicken burger meals for the kids and my husband and I had the ultimate spicy beef burger and the ultimate southern fried chicken burger, respectively. The quality was great and portion sizes generous but manageable - we didn't have dessert this time. Also worth mentioning that they sell Fruit Shoots for the kids; not all places do! Staff were friendly and helpful - double checking our order when we almost inadvertently ordered a vegan chicken burger. I also appreciated that the didn't come over after five minutes to "check everything is OK" (I hate that!) We were hoping for a little play area for the children to run off some steam in but didn't see one (however we didn't ask). There was a little "under fives" area by the toilets which had books, a doll house, and some touch screen games. Also a small playground outside which we didn't go to as it was raining. I think this will be our lunch stop everytime we make this journey, now!

Had a long wait for desserts but was compensated with two free soft drinks for the kids. Food was lovely just a shame about the 30min wait for sundaes.

Had a great evening at the Lincolnshire Otter. Great service from all the staff. Everything very clean, great food and drinks were spot on. Played some pool.

Went for a Sunday meal, was a last minute plan and was amazing. Was served quick from a lovely young lady behind the bar. The food came really quick and was amazing. My mum and dad thoroughly enjoyed it as it was there first time coming to Gainsborough and first time going there. Highly recommend😊

Impromptu trip out for tea with the hubby and teenage kids .... lovely friendly atmosphere. We all enjoyed our food and wasn't waiting long after ordering. Staff were very friendly and nothing was a hassle for the staff member bringing our food out. Bar staff (Megan) was friendly and even though she was serving someone else she still acknowledge that we were waiting. Will definitely be going back again.

The steak was shocking couldn't even cut it never mind chew it. But my son loved his burger!

Excellent friendly service as always from Katy, Caz and Melly.

Food and service were amazing as always from Katy and Melly.

Firstly let me say the staff were lovely. I thought I would give this place another chance as the last visit was just over a year ago with our family and I found the food at that time, not that good, so I never visited again. But it's fairly local, so I thought I'd give it another chance as family were visiting from Manchester as it was our grand daughters birthday. Kids' meals were good, my daughters burger was good, she said. My mac and cheese was very bland, but the shredded meat topping was lovely. NOW the mens pies, if you liked dry tough pastry as opposed to puff pastry, would be OK. More pastry than filling. The place is nice if you just want to drink and not eat. But I honestly won't be bringing my family back due to the cost of the meal to what the meal actually tasted like, I don't mind paying whatever if the food was worth it.

I live right near here but never use to go but over the past year or so starting to go alot more sometimes for food sometimes just for a couple of drinks but we absolutely love it in here. The food is lovely and average price all the staff so friendly and welcoming and so welcoming to our 2 dogs too they go above and beyond to make sure our dogs have fresh cold water and treats. We love popping over with the dogs sitting in the beer garden and enjoying a couple of drinks. Highly recommend this place 👌

Enjoyable and Barmaid very friendly.

I came with my friends for something to eat we do this every month and decided to try out the Lincolnshire otter, we were amazed with how polite and how friendly the staff are, our food was delicious we went for the grazers and some sides. We will definitely be returning

Usually end up calling at Lincolnshire Otter most Thursdays provided the weather is good. If we stay for food it is always bloody lovely and not badly priced either. Good selection of beers and staff are always lovely and friendly. It’s become a favourite stop off point for my dad and me when we’re out and about.

Visited today for my dads birthday, greeted by lovely friendly manager and staff, the table we had booked was all ready for us, food was delicious and value for money, been to other places and paid alot more for far less, can not fault the service and friendliness from start to finish even bringing out the birthday cake we provided, we had a thoroughly enjoyable afternoon

This is a very friendly place and make you feel very welcome. The food is also amazing

we was served by caz and the service was very friendly and polite, will return in the future and recommend too anyone

Visited for a family meal, prompt service and happy to help with special requests (picky children) Great drinks selection and good value for money. Pizza oven smells amazing! Only thing we all noticed was the glasses could do with a more thorough wash, lipstick marks and fingerprints remained from previous use.

We popped in for dinner 2 adults 3 kids. When we arrived on a Tuesday, the place was almost empty (2 or 3 people only). The lady behind the bar was polite and welcoming, the place was clean and tidy. The food arrived pretty quick and was piping hot. The price of the meals were average. All in all a nice place with great service. I would recommend and will be returning at some point. P.s. sorry about the pictures, we had started to eat before taking pictures of the food.

Visited for food after not going for a very long time. Caz behind the bar was friendly and helpful. The pub was clean and bright. We sat and were pleasantly surprised by such good choices of food on the menu, we were spoilt for choice. Settled on the 8oz rump steak well done. When it arrived the steak was cooked through and still juicy and the chunky chips were tasty and nice to get all the accompaniments. My husband had the ultimate spicy burger and said it was delicious. We enjoyed the food so much we went back with family the next night. All tried different meals and all as delicious. I would highly recommend a visit to this lovely pub.

Arrived around 6pm and requested an area to sit where dogs were not allowed, but were told they were allowed in all areas. We were starving so decided to stay as there didn't seem to be any dogs (I'm not comfortable around dogs) in the pub. Both our meals were lovely. Hunters chicken for me and gammon for my husband. It would have been nice to have had the choice to sit in a dog free area. Its a large pub so there is the room.

Not been here before, but I will certainly be back. Delightful staff always welcoming and willing to help. Went with friends so the ambience was brilliant.

Tables very sticky and dirty around on the floors. Waited 1h and 25 minutes for our food . Asked 3 times how long food was going to be kept getting told 10 minutes. Staff never apologised , or offer to give a refund or partial refund. Offer at one point for a free drink after we all already order 2 rounds of drinks which we said we didnt wanted we already had our drinks. Food eventualy came and meat was like chewing gum ! We left most food in our plate. We were tired of waiting so just got up and left we ended up going to get a takeaway of how unsatisfied we were. I asked the girl how i could complaint because of service and wait time thought we should be getting a refund and she said just leave a review. Im not happy at all. We left very disapointed. Not coming back again ! I would give 0 if i could so 1 star will have to do Does Not let write another review or reply! Owner had the audacity to comment and lie on the times! We were on table 29 and what she pit on the reply is an. Absolute lie. Because if shw had check cctv we were right under we order our food at 8:07 ( on receipt) and got our food at 21:25. Nobody came to our table asking if everything was ok the young lady only ask if we wanted any sauces. And again if check cctv ( clearly didnt) tje mixed gril plattes left all meat because was chewing gum ! I never ask for a refund for the young blonde girl i asked how to complaint and she said to do a review! Whwn i went spoke with the young brown hair guy at bar i did say if we was gonna wait any longer we were gonna leave and wanted refund or at least partial refund because we had our starters ! And Busy ?? 🤣🤣 again clearly didnt check cctv. Disgrace of business and unprofessional and liars! AVOID AT ALL COSTS.

Thanks for a lovely comfortable experience a special Thankyou to caz we will definitely be returning 😊

We enjoyed a very nice meal would go again

Very friendly staff as always, Caz was very professional 😊

Meals were cooked exactly how it was requested. Caz was very friendly.

Never been before. We went en route back home because it was dog friendly. Water and treats given to our dogs. Lovely service from a blonde haired lady, meal was as expected Hard to fault.

Waited over an hour for food with no apology! Never going back. Food is only mediocre anyway. And this is not the first time. More fool me for going back!

I went there this evening and waited over an hour for a soup and garlic dough balls and I'm not blaming the kitchen staff, I'm blaming the manager for employing as few people as they can possibly get away with and exploiting the hell out of the few they employ. It is NOT the staffs' fault, they are doing their best and have been pushed beyond their limits and are struggling! It is the fault of the greedy people in charge of the place! Unless they start employing more people to take the burden off their existing employees (which will result in a better service for their customers as well), they are not getting any more money out of me! I'm never going there again!

Amazing place for any occasion, fab food, fresh hot and served quickly, lovely atmosphere, staff were so friendly and welcoming

First time here, checking out places as we are moving to the area soon. Food was good, staff very friendly and helpful and great at herding up the stray children. Will be back for the quiz night and the poker. Very dog friendly which is a top priority for us

The food was amazing so was the politeness of the staff aswell as the perfect dining atmosphere

Called in for a cider. Outside seating area. Nice pub