The Langham, London in City of London, Westminster

I contacted The Langham to book my son into The Cooking School. I emailed in to book, no response. The price jumped from £115 to £125, so I asked in an email, again no response. Anyway a few emails later to Lauren and still no response so I escalated to her manager. Despite the complaint being about Lauren her manager referred it back to Lauren and she finally responded, though disregarded much of what was in the email. She then offered my son a place in January. It got to the point the customer service was so poor that I decided against booking him in. Ive heard every excuse, holiday, sickness, not receiving emails, leave etc and when I finally did get a response it didnt answer anything from my email. The Langham should be providing the best service. I also mentioned booking in to stay when booking the cooking class but again no interest. I did mention I would be be posting a review and contacting the hotel manager but both Lauren and her manager didnt seem to care. My first experience with The Langham was a couple of years ago in Palm Court when I took my son for afternoon tea and the waiter got angry with another member of staff and started shouting and swearing in front of my son and slamming things. The manager did come over and apologise and didnt review at the time as thought it was a one off, but what with this recent experience perhaps it is an issue with customer service.

Great, central location. Beautiful and historic hotel with fantastic service. A nice respite from the busyness of the city.

Always excellent in every respect!

The Langham Hotel is the unmatched choice for those seeking to experience the true aristocratic essence of London. The Langham Hotel is a true epitome of elegance and sophistication. From the moment one steps through its grand entrance, a sense of timeless luxury pervades. The lobby, adorned with refined decor and tasteful floral arrangements, exudes a charm reminiscent of a bygone era, whilst seamlessly blending modern comforts. The service is nothing short of exemplary. The staff anticipates every need with grace and discretion, delivering an experience that feels both personal and exquisitely refined. Each room is a sanctuary, outfitted with plush furnishings and meticulously chosen details, providing a restful oasis amidst the bustle of city life. Dining at The Langham is a journey unto itself. From the delightful afternoon tea, a ceremony of unparalleled finesse, to the sumptuous gourmet offerings, each bite is crafted with the utmost care and artistry. The culinary team celebrates tradition and innovation in equal measure, resulting in a truly memorable dining experience. In every respect, The Langham embodies a standard of hospitality that is both rare and exceptional. For those seeking an experience of sophistication, comfort, and genuine care, The Langham Hotel is an unmatched choice.

Beautiful hotel in great location of London ❤️🍀💫

Stayed here for a week. Unfortunately one of the two lifts was out of service for half of my stay. Due to how slow and small the remaining lift was, many guests including myself had to resort to climbing up and down the stairs instead. As I was leaving for the airport, one staff member tried to convince me to take a more expensive London black cab instead of an Uber even though I already declined a few times, I thought this was pretty strange experience for a hotel like this.

The Langham is in a great location, walkable to everything on Regent Street and Oxford street as well as the surrounding areas. You’re only about a 20 minute walk from other areas in London, like Covent Garden or all the sights. We had afternoon tea at The Palm Court and everything was great! The food, the tea, the service, all fantastic. We also ate at the Wigmore and had a great experience there as well. Had drinks at Artesian one night and that was a great experience as well. The one food related miss was breakfast at The Landau. This is a new offering for The Langham and between the extremely slow service and dirty dishes that were brought out for breakfast it shows. Hopefully this is just growing pains and will get better as The Landau gets more established. The rooms are great for city rooms, with nice finishing and great bathrooms. The beds are super comfortable with great sheets, making for a great night sleep. The showers are great with plenty of space and great water pressure. We loved the robes for use within the room and throughout the hotel. We really enjoyed that The Langham had a pool, which is sometimes difficult to find in a city hotel. The pool is great and was never busy when we were there! Although we had great service elsewhere in the hotel, we had an issue with communication and service from the concierge that resulted in us wasting the better part of a day. I would say keep an eye on anything the concierge has booked and don’t count on them to keep you updated to any changes, they didn’t for us. Additionally, when the mistake was realized, the concierge missed the mark again in level of service and professionalism you would expect from a 5 star hotel. It wasn’t until we got our travel agent involved that our issue with the concierge was actually resolved.

The room was beautiful and had everything we needed. The bed was very comfortable, too. Every member of staff delivered above and beyond service! We felt like VIPs! This is a great location, just three blocks from Oxford Circus station for the Underground. I would highly recommend and can't wait to return for another visit!

Great venue for wedding celebration. Big venue, great outdoor area. Friendly staff

As one would expect, the Langham London offers a luxury experience in a historic hotel located in Central London. Having just landed from a red-eye flight from New York, we were eager to get into our room. We were able to check in immediately and our room was ready for us. The room itself was clean and equipped as you would expect at a 5-star hotel. The room was very quiet and had an excellent turn down service. They even added a card with running suggestions on my wife's running shoes! The location of the hotel is also great. While it is still in Central London, you are somewhat removed from the chaos of Soho, and are a quick walk up to Regents Park. There is Easy walkable access to lots of the west end without it being too busy in the vicinity. Breakfast was included in the room rate, and had a full a la carte offering of high quality. It was not limited to a continental buffet or something similar. My one complaint is that they add a "discretionary service charge" of 5% of the total room rate to the bill at check-out. It is discretionary that you have to ask for it to be removed, as it is automatically applied. I am told that this goes directly to the staff, so I didn't cause a fuss about it. The staff were extremely friendly and helpful throughout our stay, however 5% on the room rate each night is rather excessive. I would keep this in mind if you prefer to tip staff in cash, as service is rendered.

This review is for the afternoon tea (I was not a guest at the hotel). Beautifully done selection or teas and courses, with gluten free options that mimic the regular selections. Such a treat as a person with celiac!

Like yourself, I read reviews before I book hotels. Especially expensive ones in another country. I have traveled all over the world and stayed at some really awesome places. I HAVE NEVER BEEN TREATED BETTER BY ANY HOTEL IN MY LIFE. From the time my taxi pulled in to when I left. Its a beautiful old hotel in a GREAT location, right at the end of the shopping district. Regent Street is kind of like Time Square in NY but this place is on the end and was quiet. Its only a 20 minute walk to Trafalgar Square where theres an awesome free museum. Not far from SOHO close by plenty of bars and restaurant. A couple tips. The bar downstairs is amazing (Kevin makes a lights out old fashioned) but really pricey. Its an expensive hotel but I noticed a 5$ " food and beverage" extra charge and I just had 2 drinks. There was a 12.5 percent service charge which i guess is for tips which is fine. When I asked, it was explained that its a common charge at bars and restaurants in London. I found that to be not true. Anyway, small thing, I passed on the bar after that. Another tip, the main dining room is beautiful but kind of stuffy. I found out you could also eat breakfast in the side bar of the hotel which is one of the most beautiful rooms Ive ever seen. Aaron took great care of me down there. All that said, I wouldnt consider staying at another hotel in London the next time I go. The Langham is 5 stars for a reason. Lastly, take the hop on hop off bus with the river cruise combo. Its a no brainer for 24 hours (48$ per person) and goes all around the city.

Best service I have experienced in a hotel. The room was really clean. The food was delightful. The room service breakfast was all beautifully cooked and the food was all great quality.

You know what these idiots came up with. If you're a chauffeur you can't wait and pick up a passenger in front of the hotel. You have to pay.

My husband I and I stayed at the Langham on our honeymoon and had an absolutely amazing time. I had booked us a room that gave us access to the Langham Club Lounge and it was a thousand times worth booking that beautiful room. Every single member of the staff was so friendly and professional and I especially enjoyed chatting with Ian at the front of the hotel when waiting for a car or my cousin who came and visited for High Tea at the Palm Court. The Langham London defines hospitality in my opinion and I don't ever want to stay anywhere else when I eventually go back to London. I can't thank the staff enough for their warm hospitality.

Never fails as one of my favourite afternoon tea experiences in the whole of London. The food divine, the piano playing so relaxing -- thanks for squeezing me in, Filtan! Your warm welcome and the attitude with which you provided your service is top notch! You are an absolute star! 🤩

The stand out for Me is The IMPECCABLE Service from the team! Especially The bar staff. Always a time at The Langham! Certainly coming back

Beautiful opulent hotel with dining and bar. Stunning classic interiors with a contemporary feel. Friendly staff.

Had a wonderful stay with great service from staff.

this place is amazing and i really enjoyed my stay YOU MUST VISIT

This is the place to be it's amazing location and room beautiful

Great Hotel Love the Support of the Kind Staff wouldn't mind Visiting again

This hotel is the best of the best, it’s very cosy

Love the staff Excellent service Nice and clean

Good hotel, I liked it, I recommend it

Magical place. I loved the service, the rooms, and the location. Without a doubt, a place to stay in London.

Great hotel situated 2 minutes walk from Oxford street for the shopping addicts but also close walk to the most beautiful Regent’s Park for peace and tranquility but also for a picnic! Must visit

The Langham, London is a very special place, indeed. The level of service and attention to detail is absolutely impeccable. We have stayed multiple times and my family and I are consistently impressed by all of the staff and their willingness to accommodate us. I would like to particularly call out Ruta at the spa/gym, Gee, Ivan and Louis in the Lounge and Aki at the Artesian. All were completely lovely and gracious ambassadors on behalf of the Langham and, because of them, we will most definitely be back!! The location cannot be beat, whether you like to walk or use public transportation. The Langham is delightful and we cannot wait to return!

Not sure who left negative reviews, especially the owls in bed ones. This is the place that makes sure you want to go back and feel at home. Staff is like family, rooms and facilities are outstanding, gym, swimming pool and the lounge are superb. Anything you think you might need is already thought of. Thank you, cheers to many more visits.

I did a ton of research before choosing our hotel this time —via the American Express Platinum program. I purposely booked a higher level room knowing that if the upgrade was available—it would be to a club room. When we checked in, reception person said—we’ve upgraded you! Well. She took us to the same room I’d booked. It was just ok. I called down immediately and made my case. They knew it too. After 24 hours plus—they moved us (we packed up) to the nice room. Three nights total but so much wasted time and energy leaves mostly a bad taste. Won’t come again. Pool and restaurant fantastic. Sad that their deceit was the feeling I’m left with. Life is short and we work hard to travel. Disappointed in my fellow human beings. Sigh.

Do not waste your time or money here ! Went to the Langham 2 Mondays ago for lunch absolutely shocking service really the opposite of what you’d expect when spending the average UK days pay on a sandwich. 1000’s of better places for this price within walking distance

Absolutely the favourite to stay in London for both business and private use. Tremendous staff. Impeccable rooms, food, ambiance. Watch the Netflix documentary 😉

No word to express my experience there. Wonderful and prefect

We visited Langham to experience their afternoon high tea. We were welcomed by Mr. Adarsh. The experience was amazing, the quality of food and service was beyond our expectation and we were very pleased with the service offered by Mr. Adarsh. We would totally visit the place again for the food as well as for the service provided. Thank you for this amazing experience.

They are paying people to get 5 star reviews

Can you believe it was a friends bday. I went to the wrong hotel! The concierge at the Langham were incredible! They were going to transport my friends cake to the right hotel in London. What a world class service. Everyone customer facing organization could learn a thing or two from the exemplary service we received from the reception team! Bravo gentlemen 😊👏

Service is provided 24 hours a day, and any request you make will be answered immediately. This is one of the two I always use in London.

Nice very smart place. Door man was very fiendly

A relaxing place for tea and drinks. Staff work really hard to give excellent service and go the extra mile

Great hotel. Soft bed, soft sheets. Shower is very small though.

I have been a regular user of the Langham London for the last 2 years. I always find their levels of service to be exceptional. All of the team are exceptionally helpful but my absolute favourites are the door staff team who are amazing. When I read about the new Langham loyalty scheme ‘Brilliant’ I was an early adopter. Sadly I must report that the new scheme has been a total failure! An embarrassing farce! My most recent stay was in the last week of March 2024. When I reached the check in desk it was emblazoned with signs promoting the new Brilliant scheme. I presented my virtual Brilliant card at check-in and was met by confusion. They had no idea where to record my Brilliant membership number! They settled for writing it down on a piece of paper. At check out I noted that my bill failed to show the food and beverage discount promised to brilliant members. On pointing this out I had to give my Brilliant membership number again but the lady behind the desk still struggled. She manually calculated my discount and manually altered my bill. We then spent some time disagreeing on whether the discount should be applied to my dining at The Wigmore. Eventually I had to direct the Check-out lady to the small print on the Brilliant website to persuade her to agree that my Wigmore dining should have the discount applied. The bill was re calculated. Then I had to point out and correct the arithmetic errors before finally arriving at a bill I agreed with. It is now 6 weeks since my last stay and I am still waiting for my loyalty and status points despite chasing 4 times! The purpose of a hotel loyalty scheme is to build and retain loyal customers. Well done Langham! Your new loyalty scheme has succeeded in reducing loyalty by annoying a previously loyal customer! I note the Langham reads and replies to reviews on this site. I look forward to reading their response and will update this review regularly if they make any progress with sorting out the mess they have caused!

We came for afternoon tea to celebrate my partner birthday. We love coming here to celebrate because of the quality food and service in here. But sadly today we weren't happy with the pastry this time. It was nothing special compare to other place we had before. Also they send us a sad looking dessert with happy birthday without the birthday song playing by the pianist. Spending so much money here for a birthday but at the end it just kind of spoil the whole celebration. Given the reputation of Langham for their afternoon tea. This is a huge dissapointment. Might else well take our money else where. The positive thing about this experience is our server Magda. She looks after us well,make sure the tea pot is fill. And ask if we like to try other tea.. she make sure we are comfortable. And we grateful for her service.

We had a great time at the Langham. Our room was very comfortable, though, like a lot of London hotels, the bathtub/shower is on a raised platform was on a raised platform which makes it awkward to get into and out of. The service at the hotel was outstanding and the front desk was very generous in granting us a late check-out. The hotel is in a great location and within walking distance of Regents Park (5 min), Oxford Street (5 min) and Trafalgar Square (15 min). We look forward to returning to the Langham on our next trip to London.

Classic grand Hotel in a amazing location. Service excellent, staff friendly and helpful . Food was increadable with good Vegan options.

Visited the Palm Court, Good Front Room restaurant, to celebrate my sister's 60th birthday. Staff was very friendly and attentive, which added to our experience. The meal was a set menu included a starter, mains with a selection of sides, rice n peas, plantains, green banana gratin and a fennel slaw and a dessert was we underwhelmed, overwhelmed or just whelmed, well we would say underwhelmed. Starters were great, mains I had the curried goat and sister had the baby chicken with mains. We were not impressed how the mains were served and there was an odd or bitter taste to the meal. Order a couple of mock cocktails not impressed with the presentation, very bland and plain where the decorations come on more imagination is needed on presentation. The ambience of the restaurant was good and the staff were lovely and professional. Did notify of sister's birthday was presented with a small cake I think a cheese cake with a small candle. Verdict is would I go again the answer is 'no' would I recommend 'yes' but as a one off experience.