Based on 45 opinions finded in 1 websites
Based on 45 opinions finded in 1 websites
Opinions
This was our second stay at The Landing. Such a lovely experience. Rooms are spacious, well equipped (as you’d expect as international flight and cabin crew use the hotel). As the hotel was busy we were assigned a special assistance room. This was perfect and slept so well (we actually book the hotel to just get a decent sleep!) Food and booze at the hotel was great and of course the views of the runway is a treat. Will book again for treat night again. Great team of people and always an enjoyable experience because of the team.
Geoff H . 2024-09-09
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Lovely hotel and great meal. One of the nicest hotels we have stayed in for a while. Comfy bed, room was clean and quiet. Great location
34612017 . 2024-08-18
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Family lunch to celebrate my birthday. Lovely surroundings, comfortable restaurant and a nice view over the airfield. Very friendly and helpful staff and the food was amazing, varied menu and really tasty options. Would recommend a visit.
Tracey . 2024-08-14
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Brilliant experience went here with a few friends for a meal. Have to say the food was great and the service was impeccable!!! Will definitely be returning for there afternoon tea offer!
James S . 2024-07-13
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Such a great experience first time round, couldn't resist another! Came in for a well deserved dinner and drinks with the girlfriends, first night away from the kids! I have to say that we were indeed spoilt from the moment we walked in. Greeted and welcomed by such lovely warm people - unfortunately, we didn't manage to grab any names. The cocktails were great, the Espresso martinis and the burgers were a group favourite. Highly recommend for all round excellent service and even better food!
O.S04 . 2024-07-13
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“Over priced travel lodge” Absolute shambles..We had an absolutely awful experience at The Landing even though we pre-ordered all our food. We were seated at 7:30 and at 9:45 we still didn’t receive our main courses and I pre ordered a burger 😂. We made numerous complaints and were constantly told five minutes longer. In the end, we gave up and decided to leave extremely hungry. The Manager agreed with the slow service and removed cocktails and main courses as a way of apology, even though we didn’t receive the main courses. There were many tables in the restaurant having the same problem and they were all in agreement with us even commenting “that the breakfast service is even worse “. The restaurant insisted on saying we were rude( I think they had an issue with us after the sixth time of asking if our food was on its way). We waited near three hours for our meal on my father-in-law’s 70th birthday and all including four children left hungry, I am sure the majority would be very annoyed.No disrespect to mc Donald’s but I think Steven Thorne-Farrar Hotel Director would struggle to keep his head above water but would be better placed. We asked to meet Stephen in person but he declined cowardly hiding behind emails and threatening us with legal action if we didn’t pay in full even though he agreed with us on the night of our complaint and took a full two weeks to respond.
Jano J . 2024-07-11
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TERRIBLE EXPERIENCE. WAITED NEARLY 3 HOURS FOR OUR MAIN COURSE EVEN THOUGH WE PRE-ORDERED THE FOOD IN ADVANCE! KEPT WAITING FOR DRINKS. WHICH WERE DELIVERED AGES APART AND THE COCKTAILS WERE SHORT MEASURED AMATEURLY MADE. STARTERS CAME UP SEPARATELY A LONG TIME APART. CONSTANTLY ASKED FOR WINE AT THE TABLE AS NOBODY TOOK OUR DRINKS ORDER. ORDERED MEDIUM TO WELL DONE STEAKS - CAME UP TOUGH AND BLOODY. THE STEAKS WERE DELIVERED AND NO OTHER MAIN COURSES IN SIGHT! WE ASKED WHERE WERE THE REST OF THE MEALS, THE MANAGER KEPT APOLOGISING. THE OTHER MEALS DIDNT ARRIVE SO AT THAT POINT DECIDED TO LEAVE THE RESTAURANT HUNGRY. SPECIAL NIGHT RUINED. WORST EXPERIENCE EVER.
dennis_reeves7 . 2024-07-08
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It is a nice and comfortable hotel is you come to Biggin Hill. It is very convenient also if having business in the airport. The restaurant menu is limited but of very good quality.
Alejandro Pereira . 2024-07-03
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Where to start? Checking in was painless, the room was freezing cold when I walked in. We needed a packed lunch for the next day which wasn’t going to be a problem until we wanted to pick it up the next morning. The staff wasn’t aware that packed lunches can’t be delivered by the hotel. Breakfast, I asked for butter and got margarine, my Eggs Benedict were not very nice, being polite here. The coffee machine was not even switched on, I basically had to ask for everything, milk, fresh fruit etc. Won’t be staying again soon.
PatrickV765 . 2024-05-21
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We came as a family of seven to tie in with a flight in a Spitfire. The hotel is lovely; our rooms were spacious and the decor immaculate. Check in was very efficient and the lady on the desk very welcoming. The down side to this hotel is the food and hospitality. Our evening meal was adequate but not great- the sizzling prawn curry ended up as warm prawns with a sauce poured over. Breakfast was chaotic- we waited for over 30 minutes for a breakfast roll to arrive and ended up having to leave for our flight without breakfast. On receiving our bill, having to ask for it itemised, we found drinks added on that were not ours; unfortunately we had already left before checking this. It felt like the bar and food side of the hotel was run by very inexperienced staff. Very disappointing.
janetcW7476XV . 2024-05-20
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A most enjoyable lunch with friends, overlooking one end of the runway. Unfortunately the picture window faces the card park and a main road, with the smaller windows facing the end of the runway with only a limited view of aircraft movements - I was the only one though who could see two Spitfires taking off! Food was good, if a bit slow coming. The two waitresses looking after us were excellent, friendly and helpful. The food was good. Recommended.
Michael L . 2024-05-17
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Amazing food, friendly staff, great view. We came here for our 5th wedding anniversary and really enjoyed it. You must try the dessert menu!
Michael L . 2024-05-11
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My friend and I popped in for a light lunch. We had the club sandwich. It really hit the spot, absolutely delicious! We will definitely be returning.
Beverley K . 2024-04-06
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Lovely spot for a few drinks. Attentive staff and great setting. Liam was especially a wonderful waiter. Will be back for sure
363carynw . 2024-03-31
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Superb countryside and airport views watching the planes take off and land at Biggin Hill Airport as we had dinner. Service very welcoming and efficient. Decent varied menu. Burger and fries outstanding. Wine and cocktail list quite extensive. Definitely worth a visit.
RichGriff66London . 2024-03-30
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Welcoming & friendly service from Katie & Elaine. Lovely fresh afternoon tea with a great selection of sandwiches, mini scones and cakes. Washed down with tea and Prosecco Would highly recommend, thank you for a lovely afternoon
gemsie72 . 2024-03-29
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We have heard good things about this s place from friends and family, so came down to try it out and we were blown away by the service. Our servers Hannah and Amber were very attentive and the food was delicious. The overall ambience of the restaurant was very nice, with music playing throughout. Highly recommend The Landing, it’s a hidden gem!
L W . 2024-03-24
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Lovley stay here, the rooms are super clean and comfy, making me feel at home. Modern decorated hotel lots of great airplane and formula one pieces on show and rooms have nice views of the valley. The restaurants amazing I recommend the Philly cheesesteak sandwich!! Staff are always chatty and helpful. Will stay again
KatieHudson256 . 2024-03-24
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I have stayed at The Landing Hotel on a couple of occasions now & cannot recommend it highly enough. All aspects of my visits have been first class. The staff are incredibly welcoming & friendly, the food was gorgeous with wonderful views over the airport from the restaurant, and rooms were immaculately clean, comfortable & relaxing. I look forward to my next stay.
Paul F . 2024-03-23
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Myself and my husband stayed at the Landing hotel and were very pleased, right from check in we were treated very well by friendly and courteous members of staff that made us feel very welcome. We had booked a table for dinner and again were treated exceptionally well by a young lady I believe her name was Katie, a few reviews have said that the staff are young we found this to be true but they were very knowledgeable and polite. The food was delicious and we found the service exceptional. We also had breakfast in the morning again this was lovely my husband had a full English and I had Eggs Benedict both very nice and along with the buffet continental we found the food more than enough to keep full for the day ahead. I would definitely recommend the Landing Hotel for anyone looking for a friendly and comfortable stay.
Alison F . 2024-03-21
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Had a very nice afternoon tea. Food excellent and the restaurant was very clean & the decor, elegant. Catered well for a Gluten Free diet. The service could’ve been a little more attentive/engaging, but overall we had a lovely afternoon
FarAway07014587079 . 2024-03-21
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We have been to this restaurant several times and always enjoyed it, although the service can sometimes be slow. On this particular day I took nine members of my family here for Sunday lunch. I was very disappointed as I had praised this place up to my family, and put a good review on before. On this day there were only two other people at another table but the service was appalling. My family were driving back to Lincolnshire and wanted to be on the road before dark. We arrived at 12:00 and left at almost 03:00 being served only one course. I even helped to clear the table. We haven't been back since.
jeanwW7520ZJ . 2024-03-08
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Food was ok, I could get the same from a Tesco ready meal though, the waiter was quite rude at the end of the meal because we didn’t tip I believe 2/5
Pika M . 2024-02-15
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Have been many times for lunch, dinner & afternoon tea last week. Food is always great & today was a family birthday & the staff who are all lovely really went the extra mile to make it special so a big thank you!
Sarahbow . 2024-02-06
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Plenty of parking at this classy hotel. The decor and ambience is very upmarket. Staff are very professional, helpful and friendly. Prices are surprisingly fair. The drinks were great and view over airport!
Treats999 . 2024-02-04
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18 Red Hat Ladies booked for a special annual Afternoon Tea. We had the most wonderful time. A very warm welcome from all the staff as soon as we entered the hotel. The food was excellent, and innovative. We had vegetarian, vegan, and gluten free...
LadyParamount . 2024-01-20
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Afternoon tea. Good selection of sandwiches, cakes, scones. Top up of coffee offered. Had to ask for wrapped mince pie, which was on menu. Not many tables have a view of the runway. Moderate value for money. Enjoyed it enough to consider returning for lunch.
Derek C . 2024-01-08
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My husband booked the Landing for afternoon tea, dinner and an overnight stay for my 60th birthday celebration together. I was extrenely disappointed with the accommodation for the price paid. There was no hot water pressure within the showers, we found the bedside automatic lighting...
Mary K . 2023-12-27
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all good beer bottles bit small would be nice to have ventilation in the bathroom area in the rooms ours did not work but the services was brilliant see you soon
Nomad28195608002 . 2023-12-23
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Small menu , few choices well prepared. Wine list very limited. Nice personnel, tables are small but a nice overall ambiance.
Journey58639180323 . 2023-12-18
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My company booked our works Christmas lunch here and the service/food were outstanding. We had 3 courses which were delicious. We are planning to use the venue again next year! Thank you for making our Christmas outing so special.
Ant C . 2023-12-18
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Fantastic stay. Really comfortable bed, delightful staff and tasty food. Only stayed for one night however we are looking forward to our next visit.
Twon123 . 2023-12-14
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Well what can I say, we expected something half decent, but what we got was very very poor. The staff seem nice, but they are very inexperienced, they just don’t have the quality’s of a well run restaurant, I took my wife out for a...
Stuart T . 2023-11-11
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The ambience and staff were nice sadly let down by the food. It wasn’t very good at all and overpriced for what it was! Mussels were served closed so inedible - we did mention it and they were replaced but still not all open which...
jaxmend . 2023-10-28
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This place was recommended after a relation had visited for afternoon tea. We decided to meet up with family for breakfast and were looking forward to seeing the place for ourselves. The hotel is relatively new and the restaurant is very comfortable. However when we...
Stephen C . 2023-10-27
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Very clean and staff friendly and helpful. A pleasant atmosphere. The dining chairs are very comfortable. Seating comfort is something many eating establishments pay no attention to. The menu is limited but the food is well prepared and presented. There are no traditional Sunday lunch...
MICHAEL T . 2023-10-24
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Excellent ambience, excellent service and excellent food. The tables are kept at a good distance from each other and the room is separated into distinct areas to provide a choice of settings, which we liked. Fair prices and an interesting menu of choices. Definitely come...
Graham A . 2023-10-15
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We took my disabled sister here for lunch. The lunch was very good. We have visited for lunch since and are due to go there again fairly soon for afternoon tea. It is our new place to go to eat. The hotel is fairly new...
jemiwild . 2023-09-25
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