Based on 110 opinions finded in 1 websites
Based on 110 opinions finded in 1 websites
Nº 432 in 721 in Canterbury
Nº 5 of 6 Brasserie in Canterbury
Opinions
I had the beef brisket for £35, which has no go withs, so added chips and a very small mac and cheese, which came to £45 in total. The brisket was dry, chewy and extremely salty. For £45 in Canterbury I’m expecting a spot on meal, which this was not!
Hungry man . 2024-07-08
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Food was fine but upon paying the bill I was charged nearly three times the amount of my total out of staff error (presumably another tables bill) and then expected to pay again (the correct bill this time) after the wrong charge to my card was refunded. The moral of the story is that its highly impractical to lack the ability to deduct the intended bill from the amount overcharged and then refund the difference. That way the customer does not need to pay their bill as well as somebody elses amassing a total cost of nearly 250 pounds for what sould have been a 60 pound dinner for two. In all fairness mistakes happen and the sincerity of the staff was appreciated however the only party that has lost out is mine as I now have to wait 5 working days for a full refund. Im no businessman but having a system where you can return an overcharge to the customer to save them paying twice and then having to await a refund would have saved you a review. Thanks for the drink on the house but its probably the most expensive Moretti I have ever consumed. So if this ever happens to you Its for the business to rectify, save yourself paying more than you should.
Paradise59236602810 . 2024-06-21
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Brilliant food as always. BBQ board is very tasty alongside the tator tots. Car park cheap to park. And atmosphere is great. Good music and vibe. Friendly staff and excellent service. One of our favourite restaurants
courtneyweeks1 . 2024-06-17
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Twice now they have accepted our order only to cancel at the last minute leaving us scratching for other options. Why accept delivery orders if you’re not able to fulfil them?
Kyle L . 2024-05-23
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Great place for dinner, the bbq board was amazing! And the tater tots are to die for!!! Staff are so attentive and friendly! And the birthday plate for my friend was a lovely touch. We already booked a family dinner for June! Cant wait!
Leon G . 2024-05-08
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1862 Opinions
I went here as a second option and was so glad the other restaurant was booked up. The food was amazing. Staff were lovely. Definitely would go here again.
359 Opinions
£30 worth of food left off the order, told to claim a refund through just eat- the customer service is as good as the food, 1 star abysmal. If you want decent BBQ come to my house and I’ll cook for you. You could buy this rubbish in a packet at M&S.
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Saint Smokey’s BBQ House in Canterbury offers a delicious mix of Caribbean and BBQ cuisine, highlighted by their signature homemade BBQ sauce. The menu features classic dishes like grilled BBQ chicken, chicken stew, jerk chicken, and sides such as rice and peas. Customers consistently praise the friendly, welcoming staff and the relaxed, vibrant atmosphere, which is enhanced by great music. The restaurant has moved to larger premises, allowing for a more spacious dining experience, but it still retains its local, family-run charm . If you’re a fan of bold, smoky flavors and a laid-back environment, Saint Smokey’s is a great choice for a hearty meal.
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Called in for the first and last time today, been waiting to get into the town to try them, table just inside the door for 2, went to sit, one of the owners was standing near the table he looked right at us, pulled put a chair from a table near to the one we were going to sit on and block the way to sitting in one of the chairs, we turned and walked out, feeling really uncomfortable.... just hope they make it through the winter when they can't rely on summer trade. !!