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4.0

Based on 110 opinions finded in 1 websites

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Nº 432 in 721 in Canterbury

Nº 5 of 6 Brasserie in Canterbury

Score
OpinionsNoteTripAdvisor1104.0

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I had the beef brisket for £35, which has no go withs, so added chips and a very small mac and cheese, which came to £45 in total. The brisket was dry, chewy and extremely salty. For £45 in Canterbury I’m expecting a spot on meal, which this was not!

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Hungry man . 2024-07-08

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Food was fine but upon paying the bill I was charged nearly three times the amount of my total out of staff error (presumably another tables bill) and then expected to pay again (the correct bill this time) after the wrong charge to my card was refunded. The moral of the story is that its highly impractical to lack the ability to deduct the intended bill from the amount overcharged and then refund the difference. That way the customer does not need to pay their bill as well as somebody elses amassing a total cost of nearly 250 pounds for what sould have been a 60 pound dinner for two. In all fairness mistakes happen and the sincerity of the staff was appreciated however the only party that has lost out is mine as I now have to wait 5 working days for a full refund. Im no businessman but having a system where you can return an overcharge to the customer to save them paying twice and then having to await a refund would have saved you a review. Thanks for the drink on the house but its probably the most expensive Moretti I have ever consumed. So if this ever happens to you Its for the business to rectify, save yourself paying more than you should.

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Paradise59236602810 . 2024-06-21

MORE AT TripAdvisor

Brilliant food as always. BBQ board is very tasty alongside the tator tots. Car park cheap to park. And atmosphere is great. Good music and vibe. Friendly staff and excellent service. One of our favourite restaurants

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courtneyweeks1 . 2024-06-17

MORE AT TripAdvisor

Twice now they have accepted our order only to cancel at the last minute leaving us scratching for other options. Why accept delivery orders if you’re not able to fulfil them?

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Kyle L . 2024-05-23

MORE AT TripAdvisor

Great place for dinner, the bbq board was amazing! And the tater tots are to die for!!! Staff are so attentive and friendly! And the birthday plate for my friend was a lovely touch. We already booked a family dinner for June! Cant wait!

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Leon G . 2024-05-08

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