The Ivy Chelsea Garden in Kensington and Chelsea

Amazing food amazing vibes 10 out of 10

Book Ivy Chelsea for my wife birthday, what a mistake. Waiter recommended experience menu just green grass donkey food, with salty sauces and chilly sauce. No effort to give a table under the blossom tree, no special effort to serve even a small chocolate with candle while other table was cheering for happy birthday. Felt very sad and disappointed! We have not seen service charge at 13.5% yet in London. So expensive with so poor service. My Negroni never arrived, drank water and ran as soon as possible, I did pay full price though. Finally Ivy has done injustice to Asian cuisine.

Had a lovely brunch here with and amazing service from the lovely zizo pascale he made the experience one do the best I’ve had will definitely be coming back and recommending to family and friends !

The steak was rubber, the knives were not cutting it, we asked a better knife and the staff was rude. Never again, overpriced and uneducated staff.

Absolutely outstanding service from Serxo, Fabjan and Roman. Made the whole evening magical!

Great place and Serxho did an amazing job with the service!

Had last minute dinner plans with some friends i haven’t seen in a while was served by Rey he was really kind, funny and attentive. Great experience will come again :)

Extremely Disappointing Experience – Ruined a Special Day. I rarely write negative reviews, but my experience today was truly unacceptable. From the moment we arrived, the service was poor and disheartening. The door host—a man with glasses—greeted us with an attitude, giving us uncomfortable stares while we were simply taking a few photos. Once seated, it took over 10 minutes for anyone to even approach us for our order. We asked for dips which never arrived, and no one bothered to check in on us or ask how the food was throughout the meal. Meanwhile, we observed the manager making rounds and checking on other tables—but we were completely ignored. It felt like we were being deliberately overlooked, and the whole experience gave a strong impression of discrimination. What hurt the most was that it was my wife’s birthday. I had made a simple request for something special at the end of the meal, but nothing was done. Instead, we were handed the bill without a word. No acknowledgment, no courtesy—just indifference. As someone who works as a manager in the hospitality industry myself, I know how restaurants are supposed to operate. This was a textbook example of how not to treat guests. A special day that was meant to be joyful was completely ruined because of the staff’s lack of care, attention, and basic respect. Absolutely disappointed and would not recommend this place to anyone looking for a memorable experience.

I love every thing i really i injoyed so much me and my family and I would like to thank mester Norbert he is very very kaind and super helpfull ! ♥️♥️♥️ god bles him 🙏🏻

Beautiful restaurant but the food is ok.

Amazing meal! I have a gluten allergy and find it very hard eating out in London but our waiter Rey was fantastic! So knowledgeable about allergies and made me feel very safe! Thank you for a lovely meal out!

Always worth a visit. We were there for breakfast on a Sunday morning at 9:00. Even though we didn't have a reservation, we got a table. As always, the food was excellent, the service was friendly and professional.

we had a fantastic experience. Pascal was very hospitable and kind. my fish cake was delicious. thank you

The afternoon tea experience was amazing. The food was delicious, the garden was gorgeous, and the service outstanding! They have kids menu. My 9yo daughter loved everything!

Had a wonderful Mother’s Day lunch with my mum, food and service was perfect. Surroundings absolutely beautiful.

The atmosphere of the restaurant is elegant and the place is beautiful The food is delicious,

Such a great gastronomic experience.

We organised a private photoshoot for one of our clients Boursin at The Glasshouse and the entire experience was amazing, we couldn't fault a single thing. Our events manager Dorottya, provided us with support and guidance throughout the entire planning process and ensured everything was taken care of, advising us and answering any questions we had. The two gentlemen who looked after us on the day went above and beyond to ensure everything ran effortlessly. From providing impeccable service with prompt food and drinks orders to assisting with unloading props and organising the room to perfection, their attention to detail was truly appreciated. It was such a pleasure to be so well cared for, and we would highly recommend The Ivy Chelsea Garden for any event you are looking to book in the future. We hope to return soon, thank you!

The most horrid ‘crispy duck’ which is one of their specialties on menu. It was disgusting and more than once I had to dispose of a bite into my serviette.

First time eating at The Ivy and wow what an experience. First class service, dinning and drinks. Sitting outside at the start of spring on a warm day was just magic. Will be back soon.

Fabjan and Caroline provided an excellent service!!

One of my faves and open late on Sunday

This Ivy location is stunning with a spectacular garden. There are tables sort of indoors but in the garden in the orangery and more fully outside. There is also a bar at the bottom of the garden. Other than that, a classic Ivy - you know what you’re going to get and it’s always very nice.

Delicious food, great service, lovely ambience.

It was a lovely day in the sunny garden. Good food overall and superb service, we were very well looked after by Fabjan and the Team.

An always current and excellent classic

I can list it in the top three restaurants that must be visited in London. First of all, I want you to see the ambiance. You can spend hours. Reservation is required. Especially try the schnitzel. We also liked the beginnings very much. The employees are friendly. The service does not fail.

Sahid and team made sure our experience was perfect!!

My friend and I went to dinner on Friday evening, and we want to call out the manager, Norbert. He was incredibly helpful, attentive and an all round legend. Thanks for such great service, Norbert! We’ll be back in the near future!

Fantastic evening! Our server Roman made the experience even better, very attentive service

The receptionist asked for the time of booking and the first name of booking. Then asked for the surname separately, which was weird but we assumed it was for security and confirmation. She then explained as we booked for indoors our table WILL be indoors as they have a limited outdoor seating. No smile on her face, no warm welcome. We didn’t want to sit outside anyway so this was no but noticed there were a lot of free tables. Her demeanour seemed as though she didn’t want to be at work today. Onto our waiter. The receipt has the name “Carmine”, thought I’m not 100% sure if this was our waiters name. The table was booked for 1145. We arrived five minutes earlier and were seated promptly which was great. Our waiter said he will come back to take our order in five minutes. He came back and took our drinks order (water and a glass of Prosecco) then walked off even though we were starting our food order. When ordering the drinks I noticed that there were 2 different prices of the same Prosecco so asked “carmine” which is the correct price. He immediately told me the lower price will be charged. A few mins after the drink had been placed on the table, he then came to inform me that it is actually the higher price. I asked if he could honour the original price that he told me as if he simply checked before there would be no mistake. When he said he was unable to the I asked to speak to the manager and possibly request he does this. He looked confused and left to get the manager. And came back and stated the manager said they will take off the service charge at the end of the bill. This is not an acceptable response from the manager, as he is aware service charge is discretionary and optional. So taking away the option I already had was not a valid answer to the problem. But we decided to accept it and move on as it was our anniversary and we were going to the theatre, so did not want to waste time on any negativity. The food then took over 30 mins to arrive. I asked “Octavian” to take the glass of Prosecco away and off the bill and we were not having a good experience and the food had taken too long. He seemed genuine and concerned, asked why, apologised and took the glass away. Food was amazing. As we were in a slight rush we asked for the bill as “octavion” was clearing the table. He brought the bill over ( with service charge on ) and explained we were only waiting 14 mins for the food which was definitely not the case. I tried to explain possibly the waiter put the food through late as we ordered food by 11:50 and the food arrived at 11:20. This does not equal 14 mins. He told me to come with him so he could show me which I think is ridiculous because there is nothing you could have showed to prove that we were only waiting 14 mins. A table behind us that sat after us got their food before us, further leading me to believe our waiter forgot to put our food order through. “Octavion” because very patrionising saying “no 14 mins is perfect amount of time” we “couldn’t have been waiting longer” “the waiter put through our food on time” and other things as such. This just made us feel he was trying to say we were lying and there was no error on their side, essentially belittling what we were saying and brushing it off. I then asked him to remove service and we left to try to enjoy the rest of our day. It is a shame that no one that interacted with us seemed to want to be at work (which is understandable as it is a lovely day) but hide it a little bit better. We love to cash tip and do it every restaurant we go but this was honestly one of our worse experiences. For the supervisor or manager to then basically say we’re lying felt very passive aggressive when it was our experience that was ruined due to the time the food took and the lack of customer service. He should have just apologised we “felt” it took that long and offered us the aranchini or a desert for free. We didn’t have time anyway but it would have been a kind gesture as opposed to the options he opted for.

Had an amazing experience at this Ivy! The food was delicious, and the service was top-notch. A special shoutout to Roman, who was attentive, friendly, and made the evening even better. Highly recommend!

I’m glad that I chose this place for my first afternoon tea experience. Beautiful interior, great set of food, you can take one set of afternoon tea for two, if you think it will be too much, if you can't eat everything, then you will be given a box and a bag to take the rest with you. The only negative: we waited 50 minutes for a reserved table

We were served by Norbert - incredible service and food was fab !! Had such a lovely time ✨🤍

We had a really nice time and the food was really good! Norbert was our waiter and he made the experience much better, he was great!

Excellent service,excellent food especially the crispy duck salad Ray recommended was amazing. In general great service.

Excellent breakfast and affordable prices Pleasantly surprised knowing that it is a restaurant chain. Pleasant setting, I loved the decoration.

Amazing food and great service. Thank you

Elegant and delicious as always

FAbjan's service was amazing! He was very cheerful and treated me with great manners. I highly recommend dealing with him!

Great experience at the Ivy Chelsey Garden! The menu was quite extensive and the service exceptional!

We always go with friends, and it never lets us down! The food is amazing and the staff are friendly and welcoming. Even though the place was very busy last time we visited, the service was still excellent!

I recently had the pleasure of dining at Chelsea Garden, and it was truly a delightful experience. From the moment we arrived, the atmosphere was warm and inviting. One aspect that stood out was the exceptional service provided by the manager, Santino. Throughout our visit, Santino was active in ensuring guests felt welcomed. I noticed him greeting diners, engaging in friendly conversations, and even helping with various tasks such as cleaning glasses. His hands-on approach exemplified great management and really set a positive tone for the evening. When it came time for dessert, Santino was instrumental in helping us choose the perfect options. His recommendations were spot on, showcasing not only the delicious menu but also his genuine passion for providing a memorable dining experience. Overall, my visit to Chelsea Garden was enhanced by the attentive and proactive management that Santino displayed. I highly recommend this restaurant not only for its lovely ambiance and delicious food but also for the outstanding service that truly makes a difference. I look forward to returning soon!

Great brunch place! Carmine has been an amazing host!

A wonderful Saturday lunch at The Ivy Chelsea Garden! The food was absolutely delicious—beautifully presented, full of flavour, and every dish a delight. The service was equally impressive; despite the restaurant being busy and a short wait for our table, the staff were attentive and made us feel welcome. A special thank you for the complimentary glass of champagne while we waited—a lovely touch that added to the experience. Tasty, flavoursome, and an all-round fantastic meal. We’ll definitely be coming back!

We had a wonderful time. Special shout out to Asia for the lovely service and going above and beyond. Thank you!

I’m really disappointed with Ivy's customer service. This morning, we went for breakfast and had a table booked for 5. When we arrived, we felt unwelcome. One of the employees took us to a very small table that we couldn’t fit at. I kindly asked if we could have a bigger table next to the garden, but he said no, even though he was giving other customers tables there. He completely ignored me while serving others. We ended up feeling neglected for 10 minutes, and it got uncomfortable. It really felt like favouritism. I hope Ivy provides better customer service training to their staff, ensuring that all customers are treated equally, regardless of religion or skin colour.

High level service and location, the waiter Carmine was also very kind!!

Very good! Top location. Excellent service, especially Carmine very kind

Great service - Carmine was an amazing host!

nice brunch and great service from Carmine

Excellent service, very good Carmine!

Amazing food and lovely Carmine

Norbert is amazing and was so kind and helpful He made our lunch so special, huge thank you to him!! ❤️

Love this place . The atmosphere and design of the garden, so I made some photos for my insta @shermanalice is amazing ❤️💞🖤

Great experience and absolutely amazing service from Nelson. Will be back for suur

I recently had breakfast here for my 30th birthday. We had a great overall experience, the food was lovely, everything we ordered came out in a timely manner and the service was above and beyond. A massive thank you to Nelson for providing such incredible service.

We held our wedding reception in the Glasshouse and are so glad we did. From start to finish the experience was first rate. The setting is beautiful - the photos barely do it justice, our servers - Facyal and Tommy - were fabulous and could not do enough, and the food and wine were delicious and thoroughly enjoyed by all. The whole event ran super smoothly and completely aligned with our wishes, no doubt down to meticulous organisation by the events team. Overall we had the most fantastic time and could not find fault in the food, drink, service or setting, and would highly recommend it for special occasions.

Thank you Rey for looking after us so well! Genuinely wanted us to celebrate a special occasion and not just a job.

Nelson was the best waiter ever he was doing so much for everyone and made our experience so much more enjoyable and there was very fast service !!

Yesterday, we've had a nice lunch with friends in the garden. The food was good, the atmosphere was good, Carmine was very helpful with an Italian passion for food 🤌

Great lunch, thank you Sahid and Santino!

It's beautiful spot with a relaxed yet elegant vibe. The staff are warm, attentive, and make you feel genuinely looked after. A Chelsea favourite for a reason! Always happy with the top quality of the food. Thank you for always taking care of us.

I love this place. It offers a stunning setting with lush greenery and elegant interiors. The service is impeccable—attentive, friendly, and never rushed. Whether for brunch or dinner, it’s a seamless, top-tier experience in the heart of Chelsea.

Amazing food, great atmosphere, and super friendly staff! The owner is so welcoming, and the whole team makes you feel at home. Definitely a must-visit spot!

Wow what an experience this evening, after listening to some customers moan and grown about the lovely beautiful cosy garden area in the Ivy, we watched the extremely professional Nelson this evening dealing with some extremely ignorant customers. Nelson kept a smile on his face throughout. I had to express my gratitude for his professionalism. We salute you Nelson, and look forward to visiting the beautiful garden setting in Chelsea again very soon.

I really liked this restaurant. The food and the atmosphere of the place are amazing. Everywhere is full of plants and flowers. Many thanks to Fabjan, he was very kind and took great care of us.

Today I got eggs Benedict and eggs royale they were delicious and I really impressed about the restaurant I loved it I give 10/10 for these menu i’ll come back again soon all staff are very nice and helpful and today I got served by Carmine he was helping me a lot thank u

Although the atmosphere and outdoor garden area are excellent , the food is very average for the prices. My eggs Benedict overcooked and dry. Friends said chicken Milanese cold. Fun but wouldn't rush back for the expense .

It was my first time here at the ivy Chelsea garden I got recommended from my friend and the food and the place was like they said I really enjoyed with the food and the drink and the staff there was great he’s name Carmine thanks a lot he was very kind and help me a lot for me I give for this restaurant 10/10 !

Wonderful location, delicious food and a special thanks to Serxho who accompanied us during dinner with kindness, kindness and professionalism!!

Great round tables so easier to hear each other over a very nice meal. Thank you!

Our server was Megan, she was so lovely, so impressed with the service from her. It really made our first time experience that much special. We had the 2 course set menu which was really nice and very reasonable too. It’s a beautiful restaurant too. Definitely recommend it

Today I came to the ivy Chelsea garden for the first time I got recommended from my friend and I didn’t disappoint at all that I decided to come , the place is so clean so beautiful with the garden and all the food I got today was delicious and thank u Carmine he was serving the food he was so kind and talking nice I would love to come back again

It’s my second time again at the ivy Chelsea garden and the food was still amazing the same and I really enjoyed with the food I got and for me I still give 10/10 and will come back again soon and Carmine the staff there he was so helpful thanks

Excellent service, very quick and delicious food and a special thank you to our waiter Nelson who was excellent.

Had the most amazing food and service!! Nelson was in charge of our table and made sure we had the most amazing experience! Akhil made sure he gave us the best table. Thank you so much Ivy!

Today I visited here and I really love there the food 10/10 the drinks 10/10 the place is so clean and great atmosphere 10/10 I recommend you guys should come to see! You will like it and today got nice staff to take care of my table mr.Carmine thank u so much

I recommend u guys should come to try the food here for me I think it’s kinda good and also the place is stunning with the beautiful garden that the best spot so you guys can take the seat around there , the food taste nice and staff is good today Carmine was talking care so good at my table he was really helpful for me I give 10/10 for this restaurant it’s worth it

great Carmine the best for luck that he was there he always knows how to recommend the best things even Fabian

Pleasant experience in the heart of Chelsea. Special thanks to Carmine for his kindness. Great professional. We will be back soon

Today I came to the ivy Chelsea garden with my fam we were so enjoying with the place and the food , the place is beautiful and clean with the garden , not waiting so long for the food and the staff was so good with service thanks Carmine he was so kind and take care so good. So helpful I give for the food and the restaurant 10/10 I will come back again soon

I decided to visit here and I didn’t disappoint at all I loved the food I got today and I would love to come back again soon and the garden was nice beautiful and I get served by Carmine thank u a lot he was so kind

Great spot for sensible food, ambiance. Great accommodating team.

I booked a table for two and on the email it was stated the booking was for 1 hour 45 mins. After 50 mins we were told they would need the table back. We had been going to order more drinks but no one came to take our order. On previous occasions I have walked in to get a table and been told there were none, I have then gone online and seen lots of tables available. This has happened on more than one occasion.

We had lunch in the garden yesterday. The food was delicious but it was the service that was spot on. I’m a bit fussy about my wine glass. On mentioning this it was quickly upgraded with no fuss . Thank you

The restaurant is lovely. Staff are really friendly and helpful.

Couldn’t be happier with everything! What an amazing experience i had in Ivy Garden Chelsea! The food was amazing. Top quality ! And the service, perfection! Nelson Fernandes was taking care of me and my family and he truly elevated the experience into a memorable night!

I recommend u guys to come to the ivy Chelsea garden I’ve been here second time now and everything is still amazing, the garden is nice and the food I got today was so stunning taste good I would love to come back again and thanks Carmine he gave me for nice service and he was so kind

The atmosphere was great! Both the interior and the garden were really stylish. The interior was a bit noisy, we sat in the area between the garden and the interior and enjoyed it very much. The presentation of the food was very simple and bland, the dessert and tea were not bad, but when you come to London, you should go here to at least have something to drink.

Today I decided to come to the ivy Chelsea garden for the first time , and I really really impressed with the food and the place I really enjoyed it I recommend you guys should come and you won’t disappoint! I give 10/10 and I get served from Carmine thanks he was nice and helpful

A few weeks ago I held a work event at the Ivy Chelsea garden in their glasshouse private room and I couldn’t be happier with the service I received. The food was amazing and the team were extremely helpful/accommodating on the day, in particular Tommy who was our host for the meal - he provided an incredible service to us and our guests and really made the afternoon even more special for us.

I came yesterday for dinner and Carmine was really great helping with choosing everything, great suggestions for wine and meals. Recommended

Fantastic Bring your friends Food is amazing

All the food I got today I really loved them all and the place was great vibe with the beautiful garden I really enjoyed it I would love to come over again ! Thank u Carmine for great service he was really kind and helpful 🙏🏻🥇❤️

It was my first time at the ivy Chelsea garden and I really liked the garden and the food I got today was so amazing for me I give 10/10 for This place, nice staff and I get served food from Carmine thank u so much. He was so helpful I’m recommending u guys

My sister took me here as a suprise on Monday 10th February for my 50th birthday. I work along the King's Road and have always wanted to visit, so when she told me where we were heading, I was very excited. Upon arrival we were greeted by a lovely young woman named Mya, she was polite and friendly, and when a woman interrupted our exchange, waving her coat ticket, Mya was courteous and extremely professional and dealt with it quickly After taking our coats, Mya showed us to our table which was in the most beautiful surroundings, an i door garden bursting with beautiful greenery, and blooming orchids. The table was lovely and beautifully laid with heaters and blankets provided for our comfort. Another young woman came to take our drinks and food order, again she was polite however there was a miscommunication and lead me to believe my main course of beef cheek with horseradish mash did not come with mash potatoes and kept pointing at my menu, saying "it only comes with what it says, it does not say potatoes" so I ordered a side dish of mash plus a side of brocoli with crispy tempura squid to start. My squid came out. I under 2 minutes and was so tough that I couldn't finish it, and my main did come with mash, so I had 2 portions of potatoes, which I did not want. However, it took ages for our drinks to come out, the staff were not attentive to us, and there seemed to be an atmosphere between some of the servers and the maitre D. The food was mediocre at best, the drinks were slow to arrive and there was no sense of occasion with an atmosphere between staff. To be honest, I felt we were ignored and not given the best service, as seen in some other reviews. I did not want to complain as my sister had travelled all the way from Somerset to take me out on my birthday. I will not have another 50th birthday celebration, and the memory of this one is not really up there for wow factor, I feel utterly disappointed with the experience. My 4 star for service is for Mya. 17/03/25 Just to prove my point about their poor customer service. The management has only responded to positive reviews and have ignored anything negative. Again, it's a huge disappointment given the reputation of this establishment. I just feel that my experience and enjoyment of that day were not that important to them, just reinforcing the awful customer service that was received.

Amazing place with great food, a sophisticated atmosphere, and high-quality service! We will definitely come back. Special thanks to Nelson, who took great care of us during our lunch, and to Santino, whose great personality made our experience even better by accommodating our last-minute request to change seats.

Delicious food , Saturday atmosphere lively and welcoming with the added attentive impeccable service from Greg!!

While the atmosphere is great. Beautiful restaurant and was referenced by someone else, a very disappointing afternoon tea experience. Slow service, inattentive, could not take orders properly. 40 minutes in, half the group had tea, other half they forgot the order, no food. After complaining multiple times they would bring things out, but little things like.asking for more hot water (since some teapots were much smaller than others) took 20+ minutes and follow ups to complete. The restaurant was not busy. Food generally was sub par as well.