Based on 8.572 opinions finded in 4 websites
Based on 8.572 opinions finded in 4 websites
Nº 1144 in 1366 in Kensington and Chelsea
Nº 139 of 144 British in Kensington and Chelsea
Opinions
We had a nice breakfast? However disappointed by the lack of a vegan option. They did swap out the eggs for extra avocado, would have nice to have scrambled tofu or another plant based option. No vegan pastries either. Considering most place these days offer this- disappointing.
Eoin O’Neill . 2025-03-15
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While the atmosphere is great. Beautiful restaurant and was referenced by someone else, a very disappointing afternoon tea experience. Slow service, inattentive, could not take orders properly. 40 minutes in, half the group had tea, other half they forgot the order, no food. After complaining multiple times they would bring things out, but little things like.asking for more hot water (since some teapots were much smaller than others) took 20+ minutes and follow ups to complete. The restaurant was not busy. Food generally was sub par as well.
zack siddique . 2025-03-15
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We visited The Ivy, Chelsea Garden recently and I have to say, the food, service and cleanliness of the restaurant was outstanding. Nothing was too much trouble and we thoroughly enjoyed our meal. The waitress, Meghan was efficient, friendly and very well mannered. We will definitely be returning 😊
Colleen Harvey . 2025-03-14
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It was my first time here and the ivy restaurant has beautiful garden I liked a lot and the food was incredible I would love to come back over again thank u Carmine for nice service
นันทิญา เสนาะเสียง . 2025-03-13
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It was my first time here at the ivy Chelsea garden and I really liked it a lot nice place Beautiful place and the food and drink were incredible 10/10 for the restaurant I would love to recommend you guys to visit and I got nice service from Carmine he was so kind thank u
Saisuda Saensouk . 2025-03-13
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Lovely experience as always at The Ivy. Pascal, our server was the best!! Very friendly and welcoming. He really made the experience !
Minah Kausar . 2025-03-13
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This was best and most affordable afternoon tea in London! Also Mandela our waiter was stellar, he made our experience even better!
Aja Hinds . 2025-03-12
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I just arrived in the London today and I checked it out for the restaurant, the food was great it was surprising me and the restaurant looked really beautiful and good service thanks Carmine , as long as I’ve been staying here I would come back again
Fimmi Kupkup . 2025-03-12
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Unfortunately something peculiar happened to us (chelsea locals) at the Ivy lately. Nice food, nice service. But when the bill comes with the service charge included and the card machine is brought to you, the total is different (higher of course). This happened to us on our last two visits, so it can’t be a just a mistake as our server said, there is a scam going on amongst the staff. Fool me once, not fool me twice. Sad, but we will never return. Be warned.
Flavia Young . 2025-03-12
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The place was amazing and food was so amazing I would love to come back again I really recommended this place to u guys so you won’t be regret and good service thanks Carmine he was so kind and helpful
Aum chanapa . 2025-03-12
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All too good! The foods were so right to my tongue. Me and my sister visited here for the first time and couldn’t be impressed more. All waiters were working full of service. Especially, thanks to Mr.Carmine for taking care all of us!
klerkkeart heangjalern . 2025-03-12
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Nice and cosy atmosphere and kid friendly as we did go with our 2 year old. Service was great and the place is very nice, amazing views and decor. Will definitely recommend
Angela Robinson . 2025-03-12
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It was my first time here I got recommended from my friend and yes I loved here a lot the food is nice for me and nice place beautiful I would come back again and the stuff was great service thanks Carmine
Siriyakon Ontaem . 2025-03-11
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This place was amazing I liked it a lot and the food was great I got some breakfast here and I enjoyed it for me I give 10/10 for this restaurant and thanks Carmine for great service
Tamkung Channel . 2025-03-11
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We enjoyed afternoon tea in a green space that overhangs a part of the garden. It was a relatively cold day, but the room was closed with acrylic glass, so you felt like you were outside, but there was a fireplace and a heater to keep you warm. Afternoon tea consisted of sandwiches, scones, crème brûlée, and other sweets, all of which looked and tasted outstanding. Of course, I was satisfied with the hospitality, and I was able to warm up my mood with some light jokes and was treated with great care. I want to go again.
Yuri Tamakashi . 2025-03-11
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Spectacular place, it feels like being in another dimension. Delicious food and excellent service, the waitress Carolaine very kind and professional. Advised!!
Marta Avaltroni . 2025-03-11
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We had a fantastic experience at The Ivy Chelsea Garden! We visited as a family with our 4-year-old and baby and were seated at a lovely outdoor corner table. The atmosphere was beautiful, with a charming garden setting that made our meal even more special. The staff were incredibly welcoming and accommodating, ensuring our little ones were comfortable. The food was absolutely delicious—everything was fresh, beautifully presented, and full of flavor. Despite having young children with us, we felt relaxed and well taken care of. A perfect spot for a family-friendly meal in a stunning setting! We’ll definitely be back. Highly recommend!
Sailor . 2025-03-10
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I returned to this magnificent place, I brought my family with me and they loved it very much we were served by Carolaine who was very kind!
Erika Durazzi . 2025-03-10
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I had an incredible dining experience at The Ivy, and it was all thanks to Nelson! His impeccable service, warm demeanor, and attention to detail truly made my visit special. From the moment I arrived, he ensured everything was perfect, going above and beyond to make me feel welcomed and well taken care of. His professionalism and friendly nature added a personal touch that made the experience unforgettable. I will definitely be returning—just to be served by Nelson again! If you’re dining at The Ivy, I highly recommend requesting him.
Besime Hakan . 2025-03-10
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I highly recommend. the place is beautiful and very welcoming, the food was really appreciated. the service really put us at ease due to its availability. the waitress Carolaine was polite and helpful, overall it's a really great place, I'll definitely go back!!!!!
KIC stilo . 2025-03-10
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Was a classic Experience Love everything about it 💕 and affordable for that day to remember.
Omotayo Odunuga . 2025-03-09
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Today I went to the ivy restaurant and I really enjoyed all the food and the drinks I got they were so incredible I really liked it! The place is nice beautiful garden good atmosphere to chilling I will come back again soon ! And thanks Carmine for your service
Nanzpreeya N . 2025-03-09
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I visited The Ivy Chelsea Garden and had an amazing experience. The atmosphere was absolutely charming, with beautiful decor and a cozy ambiance. The service was exceptional—every staff member served with a warm smile and genuine friendliness. The food was delicious, well-presented, and arrived promptly. I highly recommend trying their signature dishes. Overall, it’s a wonderful spot for both casual meals and special occasions. And can’t forgot is big thanks Carmine for nice service.
ธนกรณ์ คําวันดี . 2025-03-09
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Lovely afternoon tea - very generous portions. Could improve the price point
Nicolò Meroni . 2025-03-09
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Great customer service by Asia, when there was an issue with our order she communicated very professionally and made sure we were updated on progress. She even went out of her way to compensate. Thank you, Asia!
Beatrice Cordioli . 2025-03-09
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I really enjoyed with the food I got today , the garden is still beautiful as before I would love come back over again and I got great service from Carmine thanks
นนทชัย เครดิต . 2025-03-08
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The food is great and the place is so cute I really liked it i will come over again with my friends soon and thanks Carmine for good service
บ้าน S . 2025-03-08
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All good in here, our go to spot in the neighbourhood. Often have very good set menus which are excellent value for money and truly delicious 👌
Daria Fedotova . 2025-03-08
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The food is so good and the place is so stunning and clean i really enjoyed it and i will come back again thank u carmime for nice service
Pt Pt . 2025-03-07
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The place is stunning, cozy atmosphere and very friendly staff. Tasty food with a lot of different options based on food requirements. Definitely will be back.
manu di matteo . 2025-03-07
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The food was amazing and i really liked it and enjoyed it and nice staff i would live to come back again oh and i got nice service from carmine thanks
ธนภัทร สุขสุโฉม . 2025-03-07
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A wonderful celebratory lunch for 26 in the private room last Saturday. A beautiful atmosphere, delicious food and the service from Tommy & Marco was exceptional. They both deserve a special mention for their efficiency, friendliness and discretion. Will definitely be back soon.
Nicky Mehta . 2025-03-06
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Pascal was a wonderful server, incredibly friendly and welcoming. The whole experience was incredible and we all felt appreciated throughout the whole thing. And that’s not even onto the food! Absolutely incredible and very efficient, the food was piping hot and definitely worth the price for the 1917 set menu!
Izzy McManus . 2025-03-04
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We had a wonderful lunch celebrating a 50th Birthday in the private room - the Glass House. Tommy and his team looked after us so well. Amazing service, really delicious food and all in all a perfect way to celebrate with family and friends.
Nicola W . 2025-03-03
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The Ivy Chelsea Garden is hands down one of my absolute favourite spots in west London! As a regular, I can honestly say that every visit is an absolute treat. The atmosphere is great and during summer time the garden is just magical and feels like a little escape from the city. The food keeps a high standard every time and I like the fact that it’s served all day so a very late lunch or an uber early dinner is never an issue. But what really makes The Ivy Chelsea Garden so special is the service. The team is warm, welcoming, and always on point. A huge shoutout to Pascal, the amazing manager and his team, who truly goes above and beyond to make me feel special every time. His attention to detail and friendly nature make such a difference – it’s clear he genuinely cares about creating a fantastic experience for everyone.
cabs2017 . 2025-03-02
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It was my Daughters 50th held in the Conservatory. Fantastic Food, even better Service made for a marvellous day.
David Williams . 2025-03-02
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The place is very beautiful and worth a visit
Khalid o . 2025-03-02
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During lunch it was Asia who took care of me. Very kind and professional. She was able to accommodate my every request and gave me right advice.
Lucrezia Leombruni . 2025-03-02
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Lovely atmosphere. Fabulous, attentive staff. Food was tasty and hot. Service was excellent. We had a lovely time - thank you.
Angie FG . 2025-03-01
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Delicious food with impeccable service especially from the waiter Carmine
Ludovica Romano . 2025-03-01
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Good food and good service especially the waiter Carmine!
raffaele russomando . 2025-03-01
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Beautiful restaurant in a posh area, but the food is not up to the price and the place. The service was slow, the waiter forgot my son's ice cream and suggested a dessert when we wanted to leave. I asked for a chili paste, they served me a chopped chilli. My fish and chips was bland, had to ask for hot sauce and pepper. The food arrived late, my son almost fell asleep
Appli U . 2025-02-27
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I was terribly disappointed with The Ivy Chelsea Garden. I'm not sure what's going on with The Ivy, but it's evident that the chain is on the decline. The Ivy used to be one of my top 5 places. But as of lately more people tell me, like us, they had bad experience at The Ivy and they'll never return. Our dishes were not adequately prepared; my prawn curry was full of shells and hard, uncooked veggies, and it was very bland and not even flavourful. The halloumi we ordered was undercooked. The waiters appeared sloppy, with shirts hanging out of their trousers, filthy trousers, and some even having their trousers hanging off their backs like newly released convicts. It appears that we were not the only ones disappointed with The Ivy. When we conveyed our disappointment to the waitress, who offered no options or solutions, the guests next to us said they were also let down. They received sluggish and terrible service for their afternoon tea, and the tea was served cold an hour after they had finished their scones and sandwiches. Despite this, The Ivy had no shame to charge them £100 for the experience. Our bill for the poor food and wine amounted to £150. No adjustment to the bill was made for the poor food. Other customers, who arrived half an hour before us, were left waiting for an hour for a table at The Ivy, which wasn't even half filled... and one of the waiters dropped an entire meal on the floor with the fish flying. This establishment lacks the courtesy and professionalism to subtract for subpar food or servings from the bill. No service and no responsibility. Just shameless. I would not recommend The Ivy anymore, which is sad, and this is our THIRD bad experience at The Ivy within a few months, different restaurants, which is why we're permanently done with it. It never used to be like this. The sole highlight was the lovely and cosy garden in the back but you're not allowed there for drinks only and have to order the substandard food.
Mike N . 2025-02-27
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I love the Ivy Chelsea. I've been coming a lot recently as I am getting a wedding dress from a shop nearby and come by after my fittings. I know the menu back to front and always order the same thing. The staff are friendly and efficient and the space is lovely, I never feel packed in and always have a nice relaxing experience here. The food is consistently good. The other day I even got a complimentary glass of champagne which was such a lovely touch! Thank you for looking after me so well!
Jessica Hollingbery . 2025-02-27
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It was my second time and all I had today it was still be amazing! Beautiful place I was enjoying for my dinner today and I had great service from Carmine thank u
เลข62_0327อภิชญา สืบวงษ์รุ่ง . 2025-02-26
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I recently visited Ivy Chelsea Garden and had an amazing experience with Fabjan. He was super kind and made us feel really welcome. What I loved most was his sense of humor—he had us laughing throughout our time there. It really made the visit special. If you go there, definitely look out for him!
Belinda Kamhi . 2025-02-26
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Lovely lunch on a Saturday, waiter was extremely attentive and pleasant , we sat in the conservatory which was much quieter, the main bar/restaurant area is quite loud but good atmosphere
Nik Morgan . 2025-02-26
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Love the decor and atmosphere of this ivy. The garden is beautiful in summer. The food was wonderful as per usual for an ivy. The service was great, thank you to Fabien who was so lovely!
Sasha Miles . 2025-02-26
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Ivy provides a very classy dining experience with good food and top level service. And at a reasonable price at lunch time.
Daniel de Verteuil . 2025-02-25
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Good food, great deco, very good service Wine divine 🙂
Laurence . 2025-02-24
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I attended a baby shower in the greenhouse area outside. Fabulous was an understatement.. a big table set within beautiful plants and flowers. The food was absolutely delicious and the service.. 5* Fasil and Tom, treated us like queens! They were so warm and attentive that it actually added a lovely vibe to an already lovely morning. Thanks again.
Laura Barclay . 2025-02-23
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The manager was absolutely amazing and went above and beyond to ensure our afternoon tea experience was exceptional. Unfortunately, our interaction with the hostess was quite disappointing. She was extremely rude and made it abundantly clear that there was no room to accommodate us. It’s disheartening because a little kindness and flexibility on her part could have gone a long way in creating loyal and happy visitors.
A_ R . 2025-02-23
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I just want to call out the unbelievable service by Fasil in the garden. He was attentive, super friendly and always on hand to help with anything we needed. Thank you!
Philippa Landey . 2025-02-23
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Amazing place with a beautiful ambience. All the food from the tea was delicious. Nelson was lovely and so attentive!
Juliana Pratt . 2025-02-22
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We had my mother`s 80th birthday on the 9th February at 6pm in the ivy chelsea garden room. The staff and in particular Faisal and his colleagues were amazing. The service was perfect and they helped my mother in her wheelchair all the time so that she and us had the perfect day. Thank you Faisal and team, you are the best!
Ashraf Ibrahim . 2025-02-22
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Today I was with my fam here and we all loved it! Good vibe for dinner and amazing food and great service thx. Mr Carmine I would love to come back over again !
Aphichaya Seubwongrung . 2025-02-22
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We absolutely loved the tea experience here, especially because Nelson made us feel so welcome and helped us celebrate our friend’s birthday. The food and tea were awesome!
Sophia Neuenhaus . 2025-02-22
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FOOD WAS AMAZING AND NELSON WAS AWESOME!! WE LOVE NELSON🔥🔥
Sophia Rassin . 2025-02-22
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Lovely to visit Chelsea Gardens for the first time, having been a regular Ivy patron elsewhere. The service was the usual Ivy Standard - fast and friendly. We were served by Tommy, who was a delight: despite having to contend with extremely rude patrons at the table next to us. Thank you for your service today - we’ll be sure to be back in the Summer for dinner in the garden.
Andrew A . 2025-02-21
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A wonderful anniversary lunch for my parents, delicious food and exceptional service from the delightful, kind and attentive Stefania Deac
louise hooper . 2025-02-21
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This restaurant is beautiful. Gorgeous furniture and beautiful decorations. Not a bad price for afternoon tea. I wish there were more Sammies and less sweets but it was all good. Loved the vibe in here.
Katie Ersland . 2025-02-21
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Had lunch and what a beautiful experience. First time at Ivy Chelsea location, hadn't booked in advance, greeting when we walked in was exceptional and the exceptional service continued, had a beautiful table, all the staff were lovely, and food delicious, the venue is stunning, I will definitely be going back. Thankyou for adding to my perfect day following a visit to the saatchi gallery to view the flower exhibition
Jacqui Hollister . 2025-02-21
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We had a wonderful experience at the Ivy Garden in Chelsea this morning. We popped in for a quick breakfast. The food was lovely and came quickly with excellent service by Tommy.
Chloe Sockalingum . 2025-02-21
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Service from Pascale was excellent. The food was delicious. A beautiful venue with a lovely outdoor dining space
Ed Robertson . 2025-02-20
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Another fantastic family meal at an Ivy Brasserie. This time at Chelsea 😊 Of all the London Ivy Brasseries this one has the best atmosphere and decor. Thank you to Tommy, our waiter for the evening 👌🏼 .
D Crane . 2025-02-20
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Had a great breakfast. Coffee’s and food on point. The decor is also very impressive. Great service from Stefania. Thank you
Benny T . 2025-02-20
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Having booked the private dining space we were a party of 10 adults & 2 children celebrating a 70th birthday and produced our on atmosphere and music playlist, it's a superb location & the gardens were delightful although obviously a place for spring & summer months. The service was exceptional but we expected no less, you get what you pay for, nonetheless, it was faultless. The food, albeit a fixed menu, was varied and very very good I would highly recommend booking an evening of private dining whether it's for a large party or an intimate dinner and you want to push the boat out, this a place that you should seriously consider I give 4 star ratings because there is always room for improvement and we shall be back.......just to see
Grant Allen . 2025-02-20
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Lovely lunch Great service particularly Stefania
Nick Bragg . 2025-02-20
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The breakfast experience was a good way to start the day, the ivy has a lovely atmosphere. I am a self-proclaimed French toast connoisseur however I was disappointed that there was no french toast on the breakfast menu, however the pancake as an alternative did deliver and started my day off with a bang. Alongside the scrambled egg, sourdough bread and earl grey tea with oats milk it was extremely filling and would surely recommend the breakfast experience.
Swiss Note . 2025-02-20
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beautiful and cozy place, tasty food (many options), kind and polite staff. Love it
Graziela P G S . 2025-02-20
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Been here twice now and it’s been excellent both times. The service is outstanding and the food is delicious, especially the fish and chips. We love coming here for special occasions now so we will definitely be back soon! Highly recommended.
A. Press . 2025-02-20
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Love this place. We had lunch with our babies and we Loved the food and the vibe, Fabiano was also super helpful and the Italian manager was amazing!!
Elisa Pera . 2025-02-19
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I booked 6 months ahead for 12 people and requested to arrive at 11:45 but they would only allow 12:00 noon for some reason, I said it was a wedding party coming from next door but that made no difference. The food was very good, the place is beautiful the waiting staff were friendly but not attentive. I will give it another try at some point.
Be ck . 2025-02-17
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Spent the afternoon here, having few cocktails and some nibbles! Service and atmosphere outstanding! Planning to go there again!
Andrea Trevisan . 2025-02-17
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Beautiful restaurant with a warm welcome. The staff are very knowledgable about the menu and are confident to give recommendations. We were particularly looked after by the lovely Liis who made our visit feel extra special and nothing was too much trouble for her. Great menu and very reasonably priced. Tasty food, fab drinks. This was our first visit to The Ivy and we will be back for sure.
Natalie C . 2025-02-16
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I liked it and the atmosphere in the garden is life 💓👍🏻
za a . 2025-02-16
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A Fantastic Dining Experience The Ivy Chelsea Garden is a true gem, offering a perfect mix of great food, elegant décor, and a welcoming atmosphere. The beautifully designed interiors and stunning outdoor terrace create a charming setting for any occasion. The menu features a variety of delicious dishes, all made with fresh, high-quality ingredients. Service is exceptional—friendly, attentive, and professional. Whether you're visiting for brunch, lunch, or dinner, this restaurant always delivers a memorable experience. ⭐️⭐️⭐️⭐️⭐️
Ramona Nica . 2025-02-16
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A Wonderful Dining Experience The Ivy Chelsea Garden offers a perfect mix of great food, stylish décor, and a welcoming atmosphere. The beautifully designed space creates a relaxed yet sophisticated setting. The menu features a variety of delicious dishes, from classic British favorites to modern international options, all prepared with high-quality ingredients. Service is attentive and friendly, making every visit enjoyable. Whether you're stopping by for brunch, lunch, or a special dinner, this restaurant is a fantastic choice.
Maria Puneva . 2025-02-16
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I loved it, beautiful on the outside, and beautiful on the inside, the food was delicious, and the waiters were more than friendly. I spent Valentine's Day with my girlfriend, and it was great. I highly recommend it!
Fabio . 2025-02-16
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Went for valentines night, it was fantastic, on of the best nights I ever had, service and food where fantastic perfect night, thank you to all the staff, great hospitality and nice atmosphere, looking forward to come back.
Jorge Rodrigues . 2025-02-16
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Such a great time- lovely food, amazing service. 10/10, will come back for sure.
Kati Brooks . 2025-02-16
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Lovely dinner, staff super friendly and welcoming, food very good and beautiful evening.
Ross Costa . 2025-02-16
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Lovely atmosphere, definitely coming back
Mariana . 2025-02-16
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Fantastic evening on Valentine’s day. Very good service and food
brayan Portela . 2025-02-16
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We were booked in for a champagne afternoon tea after hearing some nice recommendations. Upon arrival the staff were polite and our table was ready. When the food came & the waiter was polite and proceeded to explain the variety of food and cakes to us. It’s fair to say that he had no clue what all the sweets were and didn’t bother finding out then coming back. We did taste them in order to find out, but it did take away some of the enjoyment. When it came to the sandwiches, which again he didn’t have a clue about, we did taste the cucumber one only to find out the cucumber was pickled. My wife doesn’t like pickled vegetables. This would have been good to know at the start too. We did ask at the outset about the refill situation and were told there were no refills on the cakes, sandwiches or scones. I found this a little odd as all previous places we have been to for afternoon tea, some cheaper some more expensive, there have always been complimentary refills. In hindsight I wouldn’t go back to the Ivy for afternoon tea. Not worth the money. Hopefully they see this and take it as constructive criticism.
Lewis Malka . 2025-02-16
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My daughter Was charged £54 for two vodka And lemonade.. there was an £8service charge Included in this priceSo £8 to pass someone a drink over the bar area. what an absolute rip off !!
david maddy . 2025-02-14
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This restaurant is so beautiful. I’ve always wanted to go to the Ivy in Chelsea and I was extremely impressed with the service and food in this place. 10/10 very good experience and I would highly recommend going for a special occasion.
Francesca Harris . 2025-02-13
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I was invited here by some lovely work colleagues for my birthday for a brunch on the 9th February 2025. We were promptly seated at a lovely booth table and given time to decide our order. The lovely Zizou Pascal was so accommodating so polite and such a gracious host. The entire meal was well timed, beautiful cooked and the lovely celebration bombe for dessert was lovely. All in all a 10/10 experience. Zizou made it so enjoyable and such a great birthday brunch. Thanks again!
Nay Nay D . 2025-02-11
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We've been going to the Ivy Chelsea Gardens since it opened. We celebrated family birthdays, my daughters first, my parents' 80th, and every time my in-laws come to London is a must. Until now... We went last night (7th of Feb 2025), and it was awful. The Maitre made us feel like we didn't belong there, stuck up, on the earphone as he was serving, they spilled a bucket of ice as they were fanning about, late to take orders, clean the plates, brought to the table items twice (for which they double charged us)... not acceptable. The food was below average. My daughter had the fish and chips from the kids' menu, and I felt guilty for making her eat the fish. She loves it normally and she wouldn't eat it. After a couple of bites she left it. My mother in-law tried it and we all agreed it was off. We told the maitre to alert the Chef, he rolled his eyes at us. The pasta was under cooked, and the chicken overdone, the ragù was bland and the dish just looked tossed in the plate. Before everyone goes "he doesn't know anything about food" I was a chef (one of the many) at a two michelin star restaurant from 2004 to 2005, I know a bit about food. The sea bass was indeed cooked to perfection, lovely and fresh and the creme brulee was divine. After paying £250 for the less than standard dinner not even one soul from the floor said thank you, they just rushed us off our table. I do understand that, perhaps, they had a bad day, they were on a rush... whatever. But the whole feeling of the table is that we were not worthy of being in The Ivy. Extremely disappointed and deflated as what was, by far, the best place to eat, best value and best team in Chelsea is now not worth the visit.
Jose Rodriguez . 2025-02-10
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Friday 31st January Reservation time: 5:15pm We dine at the Cambridge Ivy most weekends; however, as it was my mother's 60th birthday and we adore the Chelsea area, I decided to take her to her favourite restaurant. Upon arrival, we were greeted by two very friendly hostesses and asked to wait at the bar as our table was not yet ready. This was no problem, and we enjoyed a cocktail while we waited. Once seated, our server for the evening was delightful and answered all our questions regarding the menu. We ordered the zucchini fries as part of our starter, however, they were unfortunately a disappointment, as they tasted overwhelmingly of oil. We mentioned this to the server, and they were promptly removed from our bill. For the main course, things took a turn. Midway through our meal, two young Dutch gentlemen were seated at a table nearby and began speaking loudly, using profane language and discussing, inappropriately, their actions with women at their hotels on weekends, including the best ways to dispose of them. It was approximately 6 p.m ant this point and there were families dining nearby. I politely asked the gentlemen to lower their voices, but this angered one of them, who began shouting at me across the restaurant. A younger male individual, whom I assume was the assistant General Manager, came over, laughed with the gentlemen, and relocated them to another part of the restaurant. As he passed our table on his return, he chuckled again, and I expressed to him that his behaviour was unprofessional. His response was, “If you have a problem, speak to my General Manager.” I have worked in hospitality most of my life on occasion and would never dream of engaging with a customer in such a manner. His demeanour suggested a lack of respect and maturity, and my mother and I were thoroughly put off our meals at this point. Later, we were approached by the General Manager, who inquired about the situation. She informed us that the assistant GM had given her the same account, even insinuating to her that he was unconcerned because he knew the gentlemen and believed they had more financial means than we did. Allowing such behavior from both staff and management is deeply troubling. Throughout this ordeal, the assistant GM stood across the room glaring at us, attempting to intimidate us. As much as we love the Ivy, I think this member of staff must remember that it is a restaurant chain with average prices for London and not an exclusive establishment. It is disheartening to say that I will never return to this particular branch, as I am extremely disappointed with the way we were treated. Moreover, based on conversations with other staff members who passed by and made comments, it seems the assistant GM’s attitude is not an isolated issue and his attitude perceives him. One individual’s behaviour can undermine the entire experience, turning what should have been a celebratory evening into an uncomfortable situation. I sincerely hope the management has addressed this matter appropriately so that no one else has to endure such treatment. That said, I would like to acknowledge that all other members of staff were exemplary, and I cannot fault their hospitality.
Chantelle Gloster . 2025-02-10
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One of my favourite restaurant in london
Walid Altunisi . 2025-02-08
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Had a lovely dinner at The Ivy Chelsea Garden last Monday, what a great time! Food was delicious, specially the Ribeye and the Ivy Sheperd’s Pie. The restaurant is beautiful in every detail and the menu had plenty lovely options to make everybody in our table happy and satisfied. We were served by Irene, which was impeccable from the very beginning to the end. Very attentive, polite and friendly, she guided us through the menu, gave nice tips about the drinks and also non-alcoholic drinks for my wife and little son. The environment is very charming and the tables by the fire were a pleasant experience. Great evening!
João Capim Dourado . 2025-02-08
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Good food , but nothing special! We asked to take a table in the garden the waitress told us its closed during dinner time .. i have no idea what they mean about this rule! And the waiter he talked too much and asked my sister for her phone number and once she refused he told her why?? your friend she gave me her phone number even though that he was laying.. Funny and extremely rude 😅 Anyway there is nothing special about this branch maybe the others worth to visit.
Lady Nawar . 2025-02-07
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Great venue and vibes, service is impeccable and special shout out to Santino who has been very welcoming and accommodating
Mario Ranieri . 2025-02-07
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Best food and best service ever ⭐️
Juljan Luca . 2025-02-07
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Good service, great food. Stefania served great!
Sreeram Padmanabhan (Siri) . 2025-02-07
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Fantastic place with delicious food and attentive service! All the dishes and desserts were amazing! Highly recommend and will be back!
M B . 2025-02-04
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A Wonderful breakfast Experience at The Ivy Chelsea Garden I recently had the pleasure of having a breakfast at The Ivy Chelsea Garden, and it was an exceptional experience from start to finish. The ambiance is simply stunning,beautiful decor, a warm and inviting atmosphere, and a perfect blend of elegance and comfort. A special mention goes to Irene, our waiter, who truly made our visit memorable. She was incredibly attentive, friendly, and knowledgeable about the menu, offering great recommendations with a genuine smile. Her professionalism and warm demeanor added a personal touch that made us feel truly valued as guests. The food was exquisite, with every dish beautifully presented and full of flavor. From the starters to the desserts, everything was prepared to perfection. The service was prompt, yet we never felt rushed, allowing us to fully enjoy the experience. Overall, The Ivy Chelsea Garden exceeded expectations, and Irene’s outstanding service made our morning even more delightful. I highly recommend this restaurant to anyone looking for a fantastic dining or breakfast
juan carlos . 2025-02-04
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We were served by Yassine who looked after us very well! Showed us the private dining room as we had just got engaged. Perfect service from start to finish deserves a promotion!
James Castledine . 2025-02-03
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Had our work 'Christmas' party here. The room, atmosphere, service and food/drinks were all excellent. Staff went above and beyond. Would definitely recommend.
Chloe Ellis-Dale . 2025-02-03
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