The Imperial Torquay in Torbay - Phone Number, Reservations, Reviews

The best hotel. I have never stayed in such a beautiful hotel. I love it. Hugely recommended

Great hotel in an excellent location. Our room was very nice, with great views out to sea. The Imperial has very good parking and it's very easy to walk down into the town of Torquay. There are both indoor and outdoor pools and a beauty spa. The food was good too, with a breakfast buffet and the dinner menu In the evening had plenty of choice. I would certainly go there again

Stayed here for the weekend. In their standard double room. Location was great !Dog friendly hotel.

Nice hotel lots history lovely views. Included swimming pool spa and gym

The Imperial at Torquay is as good as it was when I used to stay in the 1990s, although the 'special feel' has gone. Good value for money. Room is great (very comfy bed!), and meals superb. Think the staff could smile occasionally though !

The hotel location is amazing however the hotel is in need of serious renovation. Rooms are very dated and certainly it is not a 4 star hotel. The staff are doing their best to satisfy customers and the views are awesome.

Lovely old fashioned hotel. Beautiful decor and stunning views of the ocean. Dog friendly. Short walk to town centre. Nice pool and gardens. Never tried the spa but will do next time. It’s my second stay here because I love the atmosphere. Beds are comfortable and the room is spacious. We had a garden room with sea views and our own terrace. Manager Heidi goes out of her way to please her guests.

Definitely the best hotel in Torbay. Amazing location and views, friendly staff, comfortable rooms and excellent breakfast. We will definitely stay again!

Great location and well appointed rooms. The restaurant staff and food were good but the bar staff need training!

Go for the massage and nothing else. We paid £100+ per person for a spa day and were dissapointed for most of the day apart from our massages. Pictured is our 'main' for the day. the set menu is laughable, we actually laughed a lot. As you arrive the hotel looks great inside but so much of it needs refreshing, the chairs are tatty and when you get to the spa there is noticeable rust and cobwebs. The bar service was very poor and they hardly seemed to care or were able to accommodate a simple request of moving to another table due to the view, when there was only one other table there the whole time we sat there and had our 'lunch'. I complained at the time and the chap at the spa said that the price is reflective of what you get, essentially admitting it's terrible. I also spoke to a duty manager and was promised contact from an operations manager but that's yet to happen. It's a shame as the hotel is in a great location it just very clearly needs some money pumped in to it/ staff training. Not a great feeling left for our anniversary.

Had sea view room, wonderful view. Bed was very comfortable room clean, staff friendly. Breakfast is buffet, with plenty of vegetarian choices. Parking cost £8:50 a day, spaces are rather narrow if you have large car.Have a small indoor pool also a larger outdoor one which is open in the summer. Excellent location. Big difference between the rooms, so choose carefully. Don't usually have any trouble with the internet there but hotel very busy on the Saturday and couldn't connect.

I am an oap so a bit hilly for me

Absolutely perfect lovely big room with sea view I would honestly say I would live there love it

We had a thoroughly enjoyable night at The Imperial. A room with a wonderful sea-view with a lovely sight of Paignton in the distance. As some have remarked the rooms can feel a little dated, but personally I felt that added to the charm. Not everything needs to be modernised and I for one liked the character this hotel exhibited. We have a lovely evening drink in the Palm Court Lounge which had great views over the bay. The gym facilities which I used were also a welcome addition. All staff we encountered were friendly and offered a very good service. Overall a very pleasurable experience.

Great place to stay. Close to town. Good parking. Beautiful views. Indoor swimming, Seperate male and female sauna in changing rooms. Out door pool heated, should have been open, but staff forgot to remove the protective cover. Rooms would be smarter with a makeover, Still acceptable for the money spent on the accommodation. Will return...

This hotel has the opportunity to be really good, but falls short by attention to some details which could easily be improved. Some freshening up of décor and the welcome in restaurant. Breakfast items kept running out, even marmalade! Butter rationed out a pat at a time. Perhaps you might use a secret shopper to give you a report of stuff you might do. They would give you a number of quick and inexpensive wins.

A beautifully located hotel with a charming garden to stroll around. The restaurant overlooking the bay serves delicious breakfasts. The room is clean, with a beautiful view from the 4th floor. I will definitely come back

Great interior art deco hotel with fantastic rooms with optional sea views with balcony. Rooms are spacious clean and adequately supplied with built in wardrobes deco style furniture, tv, room safe and many other extras.....staff are amazingly helpful...breakfast is a choice of self service Continental, English breakfasts a good choose for everyone.. didnt use spa facilities ( maybe next time )but from what I have heard from other people it is highly recommended..

We have just returned from 3 nights at the Imperial Hotel. Our room was ready early the gentleman who checked us in was both very friendly/ professional. We had a delux room on the 4th floor, I must say the room was large with a good size balcony with amazing views but i would not say delux, the room was clean, however I would say the rooms are very tired and definitely could do with a freshen up to include new furniture. On 2 of the nights we had a drink at the bar, the service was very very slow and the cost of drinks we thought was expensive. Could not fault breakfast as there was so much choice for everyone. Having said the negatives we would return to the Imperial due to the views and the Close proximity to Torquay centre, we feel the hotel is priced appropriately.

Excellent night, all the comedians were on top form, laughing from start to finish. Really good venue, definitely be going again.

Had a fantastic three day stay, room was very good with a lovely view. Food was marvellous although could do with a little more choice breakfast choice was plentiful. The staff were very helpful and they even arranged a lovely bouquet of flowers for me to give to my wife as we were there to celebrate our anniversary. Definitely going back and can recommend it. Thank you for a fantastic time.

What can I say about this hotel…dirty,run down and noisy.kept awake all night due to noise from lift and curtains that don’t actually cover the windows so letting all the light in from the outside floodlights.room dated and in very poor condition with cupboard doors hanging off and the bathroom is a right mess even full of other guests hair. Tried using the pool etc but freezing cold and watched every other guest get straight out after finding out pool not heated and freezing.the steam room and hot tub were filthy with the whole place full of broken tiles.meant to be a nice night stay but feel like rubbish from no sleep.this is not a 4 star hotel by a long shot.

13 April update We are currently staying again at the hotel taking the Blooming Spring offer for 3 nights. Lovely room and housekeeping again is very good. But one thing that we were not aware of this time was that the £25 culinary allowance is per room per night and not per person. This caused some confusion last night with us and other guests who were having an evening meal; especially as on our last visit, we had the 2 courses per person per night as part of the offer. This made the evening meal quite expensive, especially if you had the 3 courses! Also, you are able to spend the £25 in the bar for food per night if you so wished, but you can't carry any amount over to the next day if not used. The indoor pool is now apparently in use. ...................................................... Lovely hotel. We had a balcony room which was of a good size, and was clean and quiet. It was nice to have robes and slippers. The Winter Escape package included breakfast, 2 course dinner, and a bottle of presseco. The evening meal was very good, especially the beef main course. The restaurant staff were very pleasant. The only downside of the 2 night break was the fact that the indoor pool was not in use due to a repair being needed. I felt that this should have been put on on the website or at least on the confirmation email so that we were aware of this prior to our visit even if the hotel expected the repair to have been completed. The sauna and gym were in use.

A lovely hotel would definitely recommend to friends and family what a view from room 225

This hotel should look carefully at the false image portrayed on its website. It is a tired, old, quite run-down (in places) hotel. On arrival you are greeted with a rather dirty and shabby facade. The main glass entrance was filthy. Inside is a beautiful, but poorly lit, musty smelling reception area. This leads to a bar, restaurant etc and is tastefully and beautifully decorated. It is comfortable and some of the views over the sea are fabulous. The reception was manned by a pleasant and helpful person. The room I had booked was a wheelchair accessible room (according to the hotel)with a private balcony. It looked beautiful in the hotel photos. However, I was told that room was quite unsuitable for our needs as it was only accessible by some stairs (my wife can't walk easily) so we were put in a garden room with a not so private balcony. That is were the disappointment set in. The room was huge but I would not describe it as wheelchair accessible. It was just an ordinary room - no accesible features at all. The turn into the room was a tight, quite narrow 90⁰ turn. The bathroom door left mm's clearance and the bathroom itself was not big enough for my wife to turn her wheelchair around in making it useless. The overall impression of the room was one of a dreary old care home with 2 very grubby looking winged chairs set overlooking an obscured sea view. It wasn't dirty but it looked it because of damaged and sad decor. The 'open' balcony was horrible. Even on a sunny day I wouldn't have used it. It was filthy! There were old cigarette ends scattered on the ground. It needed a thorough clean and spruce up. It really didn't look like it had ever been cleaned. The paved surface was awful and getting the wheelchair out there would have been very, very difficult. The public rooms are beautifully decorated and it gives a lovely, but false impression of the hotel. The breakfast was excellent- a massive choice of hot and cold food which was delicious. Fortunately we were only there 1 night. I would not have stayed another night. An extremely dissapointing stay for which I feel we were grossly overcharged.

Big room. Great view. Friendly staff. Great breakfast.

Great location and a really great view. The reception area and most of the public areas are beautiful and well maintained, but the same cannot be said for the rooms. Unfortunately, the bed is sagging, the shower curtain is not up to date and the cleanliness of the room and the balcony are not acceptable in my opinion.

The Imperial Hotel is a fabulous period hotel full of memorabilia throughout its life. Wonderful staff, food & amenities & outlook over the Bay & Harbour. Will be revisiting in the future. Many thanks for a wonderful stay!

Excellent restaurant and great breakfasts

Stayed here before very nice Hotel plus staff very friendly food nice too

Allways a pleasure to stay here could sit on the balcony with a bear all day long looking out on the bay

The only thing good about this place is the location... I have to tell and let all hoilday markers know that the food here is mostly frozen and not cooked from fresh as a local I was shocked to discover this and they say like most establishments they cook food from frozen to make huge profits on food.. when I looked at the menu there was nothing there I thought was any different to what I could get in a pub and when I questioned the menu I was told by a sarcastic man you could always have a burger if I wanted one of them I'd of went to a pub... please before booking any hoilday or into sny hotel or B&B do what Gordon Ramsey would do and ask if there food cooked fresh on premises or from frozen... I suggest frozen food in a 4 star hotel is ridiculous and if I was the hotel inspector they'd lose a star right away.

Location amazing, views superb, rooms tired an dated and not cleaned very well, hair in the bath, food fantastic, restaurant staff not very happy or friendly, spa dirty, bins full and dirty showers, sadly disappointing

Great place and service but the rooms need updating

Rooms are a bit dated but we only needed one night. Quiet room away from the main areas. Shame there's upgrades to the balconies as the doors were tethered shut.