The hilton brook in South Derbyshire

Never again, I have never been treated so badly. Sunday 24th March at around 16:20 I ordered food. 3 people behind the bar only one was serving, 15 minutes to be served. No lasagna, so I had pie and chips. Pie came and the puff pastry was rock solid, the shortcrust base was worse. I ate a few peas, 3 or 4 chips and a bit of filling and couldn’t eat another bite. I asked politely for a refund. Manageress came over and agreed that it was inedible, we couldn’t break the puff pastry lid off the bar but said because I had eaten part of the filling that the pie had been eaten and was so insulting it was beyond belief, they then said “I know where you’re going with this, I’m telling you to leave”!!!! I have never been so insulted and other diners around me couldn’t believe how I had been spoken to. I wasn’t threatening, I hadn’t used any bad language, raised my voice even, and was happy to pay for my daughter’s meal as that was at least eatable (this still wasn’t great though). I have never been so insulted, and made to feel like I was trying it on.

First time visiting and it was a great experience, food was fantastic and piping hot. Fresh and very yummy. One things for sure Anna the chef knows how to cook a steak, 10/10. I will definitely be coming back very soon, thankyou :)

Lovely spot with great tasting food and friendly staff, I found there to be a great atmosphere and a great place to have a meal with family and friends, would most definitely recommend.

The whole staff were warm and welcoming with a big shout out to Lily and Natalie for their perfect customer service. Really appreciated your help in dealing with the bacon mixup. My compliments to the chef on his hard work with vegetarian preparation.

Nice place, friendly and accommodating staff led by Natalie. I go here often. Locals are friendly, does a lot of food which is up to scratch.

Well what a surprise we had Sunday lunch and it was fantastic the roasted potatoes and Yorkshire pudding was to die for the service was also fab so friendly and helpful. Defo be back on a Sunday. Big up to the sever Natalie and jess her team and the chef Anna

Great service friendly staff was very welcoming and the food was amazing, will be recommending to others will definitely be going again

Went in for some food was served by a lovely young lady called nicola .. Came over to check our food was OK and a smile .. Food was excellent along with such friendly staff .. Thank you Nicola for superb service.. Love that all staff are friendly .. Quick and excellent food .. I had chicken salad which was lovely Thank you once again perfect x Also the specials menu was delicious 😋 which my daughter had and next time I'm in I'm going to have it ..

Lovely services served today by nicola very friendly an polite. Highly recommend.. Nice place to eat an have a few drinks.

Visited here for Mother’s Day the food and service was amazing the Sunday lunch was cooked to Perfection! Staff are super! Lovely family friendly pub in hilton x

Superb and friendly service (thank you Natalie), great food, lovely atmosphere. All in all, a lovely couple of hours. Turkey was succulent, roast potato’s amazing and the Banoffee Tart was to die for

Went for a quick lunch with the wife found it friendly and welcoming and clean . Food was lovely will definitely come again.

We had a great meal, staff were lovely & we felt right at home 🥰 Would thoroughly recommend 🐶 Dogs are welcome with water & treats offered🤩

Fantastic Place to go. Beautiful Food and a lovely clean place. Also very very friendly staff. A special mention for Natalie as she made me and my family feel very comfortable and couldn’t help us enough during our visit. Well done to all the team here.

Great atmosphere, lovely and clean, new menu is great, and the new management team Natalie & George are friendly and attentive. Do a quiz on a Sunday evening as well - will defo be returning!

Great place to meet up with friends for drinks, service is great and the staff are really friendly and always a great laugh

Having visited to pub last year I was quite hesitant to return, however seeing so many good reviews I thought I would give it another try under the New Landlords, and I have to say I was so blown away upon arrival first of all the cleanliness of the outside had me intrigued. Entering the pub just totally fantastically clean, we stayed for something to eat and we’re greeted by a lady called Natalie she was so lovely and friendly as were all the staff. We were then asked by George the landlord how everything was with our food and visit, so polite and genuine. Needless to say we will be returning and definitely recommending..

Really great to see the pub thriving again. The new landlords and the team are exceptional. Their new menu is great- I would recommend the kebab, it’s great!

Popped in for a meal with friends and had a great experience. The team were more than friendly and the standard of food is much improved. Will definitely be planning to return :)

Visited last night with friends. Really friendly staff and great food. New management are putting this place back on the map!

Great food and amazing staff 10/10 would recommend We went on burger night and got a burger and an a drink for just £11.50!

We visited recently having not been for ages. We were made welcome immediately by the friendly staff and the overall experience was excellent. We had drinks and some Nachos to share and the food was lovely. We were served by lily who was polite and professional. Well done to George and his team for turning this place around. 👏

Thought we would give this place another go. The new owners have done a great job. We were served by Sara. The food and service was excellent. We will definitely be back again very soon

Had a fab time, was served by a lady called Sarah who was absolutely Bob on with the guest. True hospitality hero. Food was brilliant too

First time visiting after new management take over. The place looks fantastic. The cleanliness 10/10. I was served by a lovely lady called Natalie. Very friendly and helpful. Will be returning very soon.

Quick visit to check out the place since it’s been taken over. Staff were brilliant, served by Natalie who was very helpful and friendly. Looked much better in there, feels very clean and fresh. Will be back soon!

Stopped for something to eat after an afternoon out, I have to say I was definitely not disappointed, the staff were so friendly and very knowledgeable about their menus and offers. We were greeted by a lovely lady called Natalie who was very polite and served with a smile. The food was perfect, tasty and lovely and hot.. I will definitely recommend to friends and family. The new Landlord's have completely turned the place around..

Had a delightful experience trying The Hilton Brook, food was tasty and good value. Served me by a nice lady called Natalie very helpful. We will definitely return..

Went here for breakfast with Santa with my grandson who is autistic none verbal. He had a lovely time and Santa made him smile and even gave Santa a high five ✋. I would also like too add that the staff are very friendly and...

Had a lovely meal food was delicious staff was friendly especially Natalie with my children . Lovely and clean and very friendly definitely be returning

Best Pub in the area! Good food & drinks. Pornstar Martinis are 10/10, Sunday quiz night always fun!! Great new management 🌟

Great pints, great service, great management - can't fault it. I got a pizza too it was great!!!!

This pub is fantastic since the new owners have took over they have gave the place a new lease of life! the food was fantastic the service was quick and staff friendly a great local buzz about the place

Amazing place absolutely love the staff will definitely come back again! Natalie and Ben especially made the extra effort

We came for Christmas dinner. The food was delicious, great value for money. The service was great, Sara was really attentive. We definitely be returning soon

Great food last night! The steak was cooked beautifully. Great service from Sara on the bar! Looking forward to celebrating new year here too!!

Lovely atmosphere here! Great food and staff were really accommodating! Staff seemed to want to go the extra mile to help and very quick service

Attended for a family meal. Was extremely impressed with the service all the staff were happy to go above and beyond and were very friendly. Always a polite welcome and thank you when leaving. Food was beautiful myself and all the family throughly enjoyed and...

Went in for some food was served by a lovely young lady called nicola .. Came over to check our food was OK and a smile .. Food was excellent along with such friendly staff .. Thank you Nicola for superb service..

This pub is our local as it is great food with friendly staff it has just had a new management and staff team who our friendly and welcoming. We were served by nicola who was more than helpful. We will definitely be going back.

Popped in for a drink, was warmly welcomed, bar staff professionally and friendly. Great beer and service , highly recommended. I would stopped for the quiz but I needed to go . Keep up the good work

The pub is in a great location in the centre of Hilton village. When we arrived we were greeted by a friendly member of bar staff. The service was very efficient throughout our visit. We really enjoyed the 3 for £10 bottle offer that they...

First time we’ve visited, had a lovely Sunday lunch, food piping hot, service really good and staff very friendly. We will definitely visit again.

The steak and drink for £11.95 deal was excellent. Superb steak with all the trimmings. BBQ Chicken Burger was also very tasty. Very helpful staff. Can't fault this pub.

We call in with our little dog and are always made welcome food is good staff are friendly and welcoming and can’t do enough for you some of the best food and good prices we’ve had in a long time.

Came with my family for a meal on 10/08/23. We were served flat coke and when asked for replacement we received a load of attitude off someone I assume is a manager (ginger frizzy hair). Never in my life have we been spoken too so...

Perfect visit- we both enjoyed a pizza on their new deal, everything from the service to the food was spot on. The three members of staff that we encountered were professional, friendly and welcoming and nothing was too much trouble. Food was absolutely delicious, cooked...

Great place will definitely be coming back all staff are very accommodating food is cooked to perfection

Visited for the entertainment advertised and was not disappointed. Service very fast and always with a smile.

Great spot to catch up with friends with the pool table and amazing food Great experience at the Hilton Brook. Amazing steak cooked to perfection and as I like mine blue that’s hard to come by. Safe very very friendly and welcoming. Place was very...

Lovely pub lovely staff food was quick and good value for money. Went with my friend and my son. Had a game of pool and then some grub.

This pub was always good but it's really great since the new managers took over. Great atmosphere and the addition of a kids gaming area is a great idea. Just a really good pub for the local community and great value.

Popped in here on the off chance and had a lovely spot of lunch in a relaxed atmosphere. Keep up the good work! :)

We love this pub/dinner, this must be the 4/5 time, each time we have ordered different meals and they have all been great 😊. The atmosphere is amazing and you can have a laugh/banter with all the staff. 1000 times better than when it used...

Visited for food with family, our order arrived very quickly, was hot and tasty. Even Nan was happy 😊. Selection of drinks is fantastic too

This is one of the worst pubs/restaurants I have ever been to. The Manager Rob was extremely rude to myself and my friend, he also switched from being nasty to flirty which made us both feel extremely uncomfortable. When we refused to flirt back he...

This pub is very good, the food was very hot and very tasty. All the staff were extremely friendly and helpful. The pub was clean and tidy and very inviting.

We took our grandchildren for a spot of lunch, we were welcomed by lovely staff. We ordered a selection of food and it all came out perfect and super hot. All staff were nice and polite. I would recommend to all friends and family.

My wife and I came for a few drinks which ended up in a lovely atmosphere. All staff are friendly and happy. We had some meals and they were amazing for pub food, it was hot and very tasty. Great drink deals, very good value...

Excellent food and service - everything was *piping* hot, arrived quickly and staff were attentive and genuinely seemed happy to be there. Will definitely be coming back.

Lovly family pub with a brilliant atmosphere and friendly staff food was delicious with a wide range to choose from definitely worth going again and very reasonable prices and manager was very accommodating and polite

Absolutely shocking service from the manager and several staff members. Complained due to food being undercooked and just wanting it cooked we were confronted by the manager who seems quite aggressive. After the kids ate their meals it seemed pretty obvious the staff just wanted...

I visited last week for a drink with my husband. It was reasonably busy but we were served quickly. A man approached the bar (who we later found out was the landlord) and spoke to the barmaid rudely. We were going to stay and eat...

Excellent food and drinks, for a decent price. This place has been inconsistent over the years, but current management are doing a good job.

Walked in, greeted by friendly bar staff. Table seating where you order at the bar. Found a gritty old dirty looking table (they were all in the same state) Large selection on the menu. Mixed grill was ok. But the tuna cheese melt baguette was...

Went to the Hilton brook for a lovely little birthday lunch today. At first there was a problem with the kitchen and food wasn't being served. The lady (who's first day it was today) was Fantastic so apologetic even gave us drinks to apologise. Eventually...

Ideal meet up location just off the A.50 but thankfully far enough for no noise. Pleasant and relaxing ambience in a modern setting. Food was of a good quality with reasonable portions. Big thank you to Sara for looking after us and being attentive and...

The perfect food, drinks, atmosphere, and the staff are all great at their jobs! Especially the manager, nobody could fill Rob’s shoes. Always will be a loyal customer for the Hilton Brook.

Returned for food and drinks and everything was spot on,compliments to the chef callam, Rob the landlord and his partner for another great afternoon and evening

Amazing service, food and drinks, highly recommend, staff went above and beyond, will be visiting again

Love to return to this pub always welcomed with a smile and bar service is always very fast staff are always there to help with you needs. I booked a table which they located me great for my parties size and needs. The pub had...

Visited on a Sunday,the service was excellent we were all served our meals at the same time and the food was very very good,everyone at our table enjoyed the food,the menu was very good with something to suit everyone inc the children,would definitely recommend and...

Went there for some food and drinks. Absolutely loved it. Friendly and beautiful service. Had steak and it was cooked to perfection. Rob and Angela served me with a smile. Would highly recommend it.

Came to have a drink and some food with my partner had a very good experience the owners and staff are very welcoming and friendly the prices are good and just a good place to be

Lovely little pub, quality pub food cooked perfectly. Plenty of choice at good value. Staff are lovely and can’t do enough for you.

Since this place has been under new management, it has drastically improved, atmosphere is fantastic! Managers are very friendly, staff are attentive and friendly! The new head chef Callam is great and food has been consistently above expectations for pub grub! Very welcoming place and...

Great pub with a thriving atmosphere. Got ever better since Rob took over. Definitely a regular now.

Can't fault the service or the food, the manager Rob made everyone feel right at home and the staff were equally attentive. Wouldn't be anywhere else.

Very good pub, nice setting,lovely staff and amazing prices on drinks and food. Never fail to have a laugh when I come in. Had many good nights in here and would highly recommend to anyone, Rob the landlord knows how to have a good laugh...

Top place for all ages. Friendly and welcoming. Had some great times in this place, some of them I can’t remember as I’d had to many beers. Families with kids will love this place, get your self down there.

After a disappointing time over the last few years , the Hilton Brook is back to its best, with years under Glen which the pub was great , Rob has bought this community pub back to life , the menu has a great choice ,...

Absolutely faultless!! I had my work party here and we were genuinely blown away by the service. Everything was faultless from the table decor, the cleanliness, the cheerful, helpful staff, menu choices but most importantly the food was excellent. We certainly weren’t expecting home cooked...

Stopped by with some friends to catch a football match and have a bite to eat. The Landlady kindly moved some tables so that we had a private corner with a big screen, and was generally super helpful with our various requests. We ordered food,...

We chose to meet at the Hilton Brook as food menu looked familiar enough to order without too much thought, varied enough for different tastes. Location was just off the A50 and there were screens to show the world cup. The hospitality was warm and...

Food & Drink was excellent and with the friendly staff especially Jane made the evening so pleasant. Give it a try I would well recommend

Jane the assistant manager was very polite and professional. She was very kind and caring to our needs and food was spot on would highly recommend this place. Thanks Adam and family

Delicious food and fantastic service definitely recommend staff are absolutely lovely will definitely be back

Great food, drinks and service! Highly recommend! The staff were very hospitable and attentive. :) ..

Having just visited the Hilton Brook pub and restaurant, I can highly recommend it. Angela is very friendly and professional , the service was great and the food was delicious 😋. I will certainly be back very soon.

I recently called in with my family after many years due to the place being neglected and run down, wow what a difference now clean and tidy the food was excellent and most importantly nicely cooked and presented. The manager was very welcoming and I...

I was out with my beautiful friend for drinks in Hilton and we came across the Hilton Brook. I hadn’t eaten all day and even though they had just finished serving food they went far and away to serve me a fantastic meal. The chips...

We regularly have lunch at Hilton Brook so have been in a good position to observe the improvements made by Rob the new manager over recent weeks/months. The pub is definitely busier. Food before was ok but now is very tasty offering great value for...

This was our local before we moved and returned for the first time since new management took over. Staff extremely friendly and welcoming, and the food was lovely!!

Friendly, welcoming staff and good selection of food. The meals are to a good standard and reasonably priced. Make sure that you park on the pub carpark or risk a parking ticket at nearby shops.

Had a great night, catching up with friends, food was great, friendly helpful staff will definitely be returning, and recommend to family and friends

This place is great! Atmosphere is chilled, the staff are really friendly. They know what they are doing, and you can tell making the customers happy is their main priority. Food is pretty good and I’ll definitely be going back.

Really good visit today, Lovely food and great staff all around really nice pub will be coming back soon

What can I say the food was dreadful the Yorkshire pudding was raw in the middle the small amount of mash which was a blessing was lumpy the beef was nice and there was something on.my plate I have no idea what it was the...

Went for lunch with my sister and grandchildren. Not many other customers in. Service was excellent. Food nice but size of lunch menu meals was a bit disappointing.

It's a lovely atmosphere in this pub and we go most weeks for coffee and lunch after our Zumba class. The staff are always pleasant and helpful. Today though, it was for our annual Zumba Christmas lunch and there were 15 of us. We had...