Based on 913 opinions finded in 4 websites
Based on 913 opinions finded in 4 websites
Nº 138 in 255 in South Derbyshire
Nº 33 of 49 Other cuisines in South Derbyshire
Opinions
I asked for a caffeinated drink but there was no caffeine in it. I also ordered a cinnamon swirl and there was no one in the bag
Emmy . 2024-12-02
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Missed a coffee off but otherwise good
kelly . 2024-11-25
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Toasties were crispy burnt and stone cold. Chicken shwarma missing
Vicky . 2024-10-17
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Very friendly staff always willing to help.❤️
Marina Lawton . 2024-10-17
MORE AT Google
No cold coffees availvale, staff didn't have much about them and made no attempt to interact.
Matt Smith . 2024-09-27
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Iced latte was spilt all in the bag, breakfast wrap and chicken and chorizo panini missing. Worst costa ever!!
Ethan . 2024-09-22
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Just like every other Costa Coffee in the country. Coffee and cake were okay, but nothing special.
Neil Adams . 2024-09-19
MORE AT Google
Great service clean fast service
Glynn Truswell . 2024-09-03
MORE AT Google
Great service and friendly staff.
Ivan Todorov . 2024-08-31
MORE AT Google
First time in a long time since I've been to Costa and it was just as good an experience as I remember it!
Michael Gaskin . 2024-08-28
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NO STARS!!! I am absolutely disgusted with the service! I swore to myself I would never order from Costa Swadlincote again. The delivery is always missing items, every single time!! It’s been a while so thought I’d give it a chance. Two toasties missing from the order! Really! How difficult is it to get an order right! They must need a degree to work here! The delivery drivers couldn’t even care less! Do not order from Costa Swadlincote!
Anaya . 2024-08-17
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I recieved someone else's order.
Emma . 2024-08-04
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Ordered 2 drinks and 2 cakes, only got 1 cake for the third time in a row
Daniel Hopcott . 2024-07-19
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My blueberry bubble tea is so sour it's undrinkable and they sent me the wrong food
Laura . 2024-07-14
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Loved the service staff are so nice and welcoming nice to go there on my birthday 😊❤️
andrew holley . 2024-06-25
MORE AT Google
Friendly staff and great service
Carl Dolman . 2024-06-14
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Lovely staff, pleasant place to enjoy a coffee and sandwich
Timothy Turrall . 2024-06-13
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Yet AGAIN Costa did not send the breakfast wrap!!!!
Kim . 2024-06-13
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ordered coffee and breakfast roll. NO BREAKFAST ROLL ONLY COFFEE!!!!!!!!!!!!!!!!!!
Kim . 2024-06-10
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speedy delicery, on time and lovely and hot. :-)
Kim . 2024-06-09
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average sandwich but great coffee.
Kim . 2024-06-05
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The bag was packaged and closed properly this time they need to do this more often folded stapled down and taped down as I’ve had a few drinks missing and this seems better way todo it
Lewis . 2024-06-04
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Spent over £15, didn't receive my free item.. Had an item crossed off the order, but was charged for it.
Paul . 2024-05-31
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This is the third time ordering a delivery from Swadlincote Costa Coffee and every single time there is an item missing!!
Michelle . 2024-05-10
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Great place for a refresher before restarting shopping
Andrew Wilkinson . 2024-05-06
MORE AT Google
This is the best Costa on the planet. The staff are extremely friendly, thoughtful, professional and nothing is too much trouble to them. Their customer care is phenomenal and they are a credit to their employer.
OTEP1967 . 2024-04-13
MORE AT Google
Starbucks has a handsome barista, go there x
Evelyn . 2024-03-03
MORE AT Google
Coffee is awful Staff need more Batista training it's not their fault they only get minimal training.
Simon Manning . 2024-02-26
MORE AT Google
No problem with anything but just wish they hadn't put chocolate cakes near hot food and drinks as it had melted them slightly. Thank you.
Jane . 2024-02-11
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Gave me the wrong items of food sent something i do not like to eat
Emilie . 2024-02-09
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This is a nice store and the staff seem friendly and efficient with your orders. There was a nice selection of cold and hot sandwiches and a nice selection of cakes. Of course there was the usual selection of coffees. The shop is ground-floor and easy access if disabled. There are other stores in the vicinity, for instance, Iceland, Morrisons, Aldi, a charity shop, pet shop, tall chimney restaurant, cinema, gym and a home bargains but that's closed for refurbishment and due to open in April. Overall a good little stop, no matter what your after. Parking g for 3 hours, if using one of the stores surrounding.
Simon Deacon . 2024-02-07
MORE AT Google
Regular visitors to costa coffee Swadlincote and the lovely Maia that works their always greats us with a bright happy smile and always remembers I like ice in my americano. Her friendly bright professionalism is second to none... thank you Maia
Heather Huntington . 2024-01-27
MORE AT Google
Order arrived with no sandwich again!! Why is there no phone call from the store or at least offer a 2nd selection option on the app so you know what other sandwich to provide.
Stuart . 2024-01-26
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Half a drink arrived lol. Large container with a small drink inside. Paid for large.
Laura . 2024-01-23
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Hot Drink was half froth, that's not what you pay for.
Stuart . 2024-01-23
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Order delivered without the sandwich and no way to contact the store!! Very bad customer service Costa!!
Stuart . 2024-01-21
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Although the food and coffee quality is great, I've had multiple orders screwed up. Either missing items, or being given the wrong order entirely (right receipt stapled to wrong bag). I've also had the order pushed back multiple times. on one occasion, having the order pushed back by nearly an hour.
Lee . 2024-01-20
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costa was great but delivery driver preoccupied on his phone. threw order towards me then walked off.
Sharon . 2024-01-16
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ordered 2 x sausage baps and received bacon!
Rebecca . 2024-01-08
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Appalling service. Missing 6 items all together, and the 3 items that did turn up were unappealing. Will not be ordering again.
Sian . 2024-01-06
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Rubbish!! I ordered an all day breakfast wrap but a sausage cob was sent instead. Lodged a claim with JustEat.
Kim . 2023-12-21
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Missing marshmellows on hot choc, no sign on what was semi skimmed & what was oat milk. Both cakes missing
Hayley . 2023-12-17
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A really nice Costa..relaxed and great parking.. Staff friendly and helpful with allergy concern I had..couldn't have been more caring!
Dawn H . 2023-12-08
MORE AT Google
The food was very dry , I could barely taste the Brie or cranberry, very disappointing for the price.
clare . 2023-12-04
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Wrong item delivered, food barely warm
Conor . 2023-12-01
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It's my home Costa. Staff are great love it there
jacqueline o'farrell . 2023-11-29
MORE AT Google
Not even mad as I order from here often and understand everyone makes mistakes as we are all human but giving me 2 of the wrong items & one of the items not even having the main ingredient in is unreal, didn’t contact me about any replacement products either, apart from that fast delivery and great coffee
Luke . 2023-11-27
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Absolutely appalling food. Ordered two panini and they were black, burnt and inedible ! Someone at the shop saw them and thought send anyway and hope they don’t complain. You can’t even phone them to complain ! Terrible. Won’t order from them again and would recommend no one buys food there as they don’t care what they send.
Michaela . 2023-11-26
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We were given a toastie rather than max and cheese portion but everything else was perfect. The delivery driver was lovely too.
Callan . 2023-11-21
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The last 2 times I’ve ordered from here I’ve been missing items
Hannah . 2023-11-16
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Didn't recieve any food. Should of just cancelled my order instead of just sending a drink
Emma . 2023-11-12
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Forgot my drink and no phone number to call them on
NIKKI . 2023-11-05
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Drinks were only half full which for the price you’re paying is ridiculous! Were warm when arrived but mainly the drink size which lacks, as you’d expect a full cup to arrive!
Lydia . 2023-10-14
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Never even delivered it to us they delivered it to are Neighbor
Jolene . 2023-10-01
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Both coffees we'd ordered had been spilt. The driver had translated on his phone to say sorry they'd spilt and walked off. Very little left in either cup.
Jenna . 2023-09-29
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My toastie was over cooked and rock hard
Amy . 2023-09-22
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Opening 8am? At that time might aswell start selling kebabs!
Juris Sviridovs . 2023-08-25
MORE AT Google
The staff at this Costa are miserable and rude. The shop is dirty and they start closing areas in the shop to clean 2 hours before they close. Often not open and now their opening times are reduced. Shambles!
Karen Harrison . 2023-07-07
MORE AT Google
Staff are so rude and unwelcoming compared to other Costa stores in the area. Dirty tables and chairs and staff too busy chatting to bother
Mel W . 2023-06-27
MORE AT Google
Excellent staff and brilliant service
Jon Cantrill . 2023-06-13
MORE AT Google
Past couple days tried to come but has been shut each time. Came yesterday about 5pm and was ment to be open till 6pm and was shut and today ( sunday ) came at 4.05pm, was supposed to be open till 5pm and was shut again..... just a bit annoying as no sign in the window to explain why.
Emma Wilkins . 2023-06-04
MORE AT Google
What a dump. Tables not cleared crumbs on the floor had to clean the table before I could use it. Long queue incredible.
Peter Drew . 2023-06-02
MORE AT Google
Absolutely rubbish service noone gets anything right in here there all Absolutely useless. Can't even get a simple coffee right and charge more than price.
Paige Davis . 2023-05-11
MORE AT Google
A great place for a really good coffee with staff who are very friendly.
Little Acorns Forest Schools Ltd . 2023-05-09
MORE AT Google
I like taking a moment to relax here. Good service and always a great coffee.
Zani Cockerham . 2023-05-06
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If You want good service go to different branch of Costa, these will make sure Your coffee half strength and fingers dipped in.
Juris Sviridovs . 2023-04-27
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A quick drop in at 9am to grab a coffee on the way to a customer. Well that’s what I thought, only one person in front of me ordering one drink, easy. Well the two servers had other ideas, it took more than 15 mins to get a medium black coffee. The constant chat between the servers took up all of that time, to a point where after they eventually made my coffee, they asked if I wanted milk in it. Now I’m not a trained barista but I tend not to put milk in my black coffee, maybe that’s just me! More work less chat maybe?
Andrew L . 2023-03-27
MORE AT TripAdvisor
Great place to go and relax with a nice coffee. Staff are always friendly. However today I was slightly disappointed. With the weather being as cold as it was the place wasn't warm at all. Everyone in the shop was still wearing coats. Not going to let this stop me from going here again as I'm sure it's just a one off.
Carl Hurmson . 2023-03-09
MORE AT Google
Lovely place would highly recommend, very friendly staff, I even had a new Costa Coffee mug, I'm delighted
Martin Jones . 2023-03-07
MORE AT Google
Very busy but nothing unusual for a Costa coffee . The staff were very friendly and helpful cleaning the tables
Simon Paul Clamp . 2023-02-21
MORE AT Google
What on earth has happened to the staff at Costa in swadlincote.They used to be so nice and friendly .Now they are mostly miserable,unhelpful and everything seems to be too much trouble.I have been visiting regular with a group of friends and just lately the staff are terrible.Especially a young girl called Kerry who has served us several weeks in a row.She doesn’t know how to speak to customers and is rude,surly and quite patronizing whenever you ask her anything.She quite clearly doesn’t want to be there .She needs to definitely look for another job as a customer facing role is not for her !!,
Diane P . 2023-01-12
MORE AT TripAdvisor
One of the nicest Costa Cofffee shops. Great service and always with a smile. Food is 4 stars as it's not exactly value for money.
Sean Doyle . 2022-12-12
MORE AT Google
Friendly and helpful staff. Plenty of comfortable seating from bench seating, chairs and tables and some wingback style armchairs with low tables. These are located next to the windows so you can sit and watch the world go by.
Graham Udall . 2022-12-04
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Service isn't as friendly as you would expect but couple members of staff are friendly then others are just plain rude, atmosphere is lovely and sometimes slot of the customers leave there mess everywhere food is lovely and hot just very pricey
C “Tornadoman” Kelly . 2022-11-05
MORE AT Google
Good coffee and friendly staff but it is always so busy and we have to wait 10 minutes to either be served or get our drinks! It is also quite small so we struggle to find seating spacious enough with our pram, but this is not at the fault of the staff!
Sofia Christodoulou . 2022-10-26
MORE AT Google
Brilliant staff, very pleasant what ever day you go in
Les Harper . 2022-10-22
MORE AT Google
I go most Saturday mornings and most tables are dirty and have dirty plates etc on them. Usually have to clear a table myself and wipe clean. It is busy but they obviously need more staff. For the prices they charge the standard of cleanliness should be better
Tracey Niblett . 2022-10-15
MORE AT Google
costa Coffee Swad is the place to be !!! Lovely atmosphere , welcoming staff and customer service is excellent
Popo . 2022-06-26
MORE AT TripAdvisor
Drinks are OK, food is very overpriced. Sometimes the tables are dirty and have a build up of dirty crockery.
Steve Johnson . 2022-04-13
MORE AT Google
Costa is Costa no matter where you go.
Kyle Staley . 2022-04-01
MORE AT Google
Visited here February & march coffee was ok but not happy with the cleanliness , tables cluttered the windows higher up need a good clean loads of cobwebs higher up near windows and light flexes wooly with cobwebs above where you eat your food . Staff don't seem to care much about it either. Could do with a good refurb.
Stephen N . 2022-03-30
MORE AT TripAdvisor
Friendly staff . Nice and chilled
karen gregory . 2022-01-30
MORE AT Google
Had a lovely lunch here yesterday with my daughter. The staff were friendly and my food and drink were great! Excellent flat white! There are lots more seats than I thought and we had a lovely seat in the window.
Faye Allen . 2022-01-12
MORE AT Google
Great coffee shop, but rarely available on Uber eats definitely disappointing.
N/A N/A . 2022-01-12
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Always closes at 5 even though it says online they close at 6:30, last time I ordered a medium lattee it was only filled half way in the cup complained to costa haven't heard anything gonna go Starbucks instead
Liam Wyatt . 2022-01-06
MORE AT Google
Brilliant friendly staff and good atmosphere
Andrew Earp . 2021-12-22
MORE AT Google
Although it was busy, the costa team were great.
Tracey “Traaaay” Guest . 2021-12-22
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Always nice friendly staff never had any issues
Gareth Phillips . 2021-12-11
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Nice place to sit n have a warm drink
Lisa Ann Jones . 2021-10-21
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Lovely staff the bloke with longer hair is lovely the women always makes out coffees so perfect 🥰 💞 lovely women with tattoos always puts right amount of caramel in my iced caramel lattes I used to go regularly not been in a while me and hubs will be back soon can't fault them . They make our drinks perfectly and do it with a smile on there face and a pleasure to speak with aswell lovely team . So much better than Burton costa and others . We love this costa because 9f great customer service and best 👌 ☕ coffee and staff 😀
Tiana Mars . 2021-10-09
MORE AT Google
Clean,polite staff 😊definitely go for a coffee again
Kim Thomson . 2021-09-19
MORE AT Google
Clean, nice and quiet. Safe distance and very welcoming
Carol Drexel . 2021-08-06
MORE AT Google
Friendly staff, comfy seating and above all excellent coffee made by experienced Barista's.
Heather knight . 2021-07-30
MORE AT Google
Only ever been to this one once but it was nice and service was friendly
Lou H . 2021-06-19
MORE AT Google
Lovely as usual. Never any different. Staff and products excellent.
linda carlton . 2021-06-18
MORE AT Google
Lovely, cheerful, friendly staff team
Caroline Green . 2021-04-13
MORE AT Google
Not been in because the restaurant has been closed the takeaway very good the foods good coffee great
Chris Reddell . 2021-04-07
MORE AT Google
Came to costa last week and asked for a frostino with no cream they put cream on and scraped it off with a spoon! And then I went again today they did the same thing again but did not put any chocolate sauce on and they gave me a lid to make it smaller rather than a domed lid so I got less than I payed for!
rosiemae . 2021-04-02
MORE AT TripAdvisor
Ignore queue to deal with internet orders first.
Paul Slack . 2021-03-14
MORE AT Google
Nice clean shop, good service, lots of parking nearby.
Martin Littlewood . 2021-03-09
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Good food not the best but very very good. Our waiter was very pleasant. Tbh my portion was a bit on the small side I had the haddock and had to ask for some chips to pad out the meal a bit more. The meals of the guests I was with were better portion sizes if not too much for them. Overall a bit overpriced in my opinion. Would I visit again? Probably, yes. Would I order the haddock meal again? That's a definite No.
104 Opinions
I tried for a week to book my birthday brunch with friends - 2 emails, 5 or 6 phone calls. No response to emails and the phone went straight to messaging service. Fortunately, we were able to get a table on the day. However, when I tried to speak to the manager about it, so I could understand how to book in future - fully recognising that she could be busy and offering the choice for her to grab me when she was less so - I got a rude 'she won't be available for 3 hours'. Someone else was able to explain that the phone was out of order, but there was no reason for the lack of response to emails. And then the food - I ordered American pancakes, paying £6.95 (full price) despite asking for no bacon but a bit extra maple syrup as I'm vegetarian. I got three of the tiniest French pancakes - about 6cms each. When I flagged this to the waitress, she was very apologetic and offered to take them back but said I'd only get the same if I asked for new ones, which sort of suggests they're brought in not made on the premises - American pancakes they definitely were not, and certainly not worth the money - I went home hungry. Last time I came, my vegan friend was given a meat sausage but everyone can make a mistake. However, that's it for me - never coming to this place again