The Hawth Park Inn Harvester in Crawley

The whole team are always brilliant! Salad bar is always quality - even if something is running low just ask someone and they fill it quickly with no problems! Service is fast, communication is great and food is always amazing. Never disappoints!

There was no one to show us our table when we arrived also no one behind the bar . When we eventually got seated it took ages to order then a very long wait for our food . One of our parties food didn’t arrive we had to ask the waiter for it and when if finally arrived the order was wrong . Again took forever to clear our table and order dessert and then the waiter instead of putting desserts on a tray to save journeys he carried out two at a time there was 30 of us so took forever . There was another big table near us which the people left just after we arrived and three hours later if still hadn’t been touched a right mess . I was sat next to a radiator which was on full blast I had to ask a staff member to turn it off made me feel quite unwell .

We ate at here yesterday and the food and service was excellent. Nikki and Manon were amazing, really looked after us. Would highly recommend!

This is a mixed review really some ok and some bad. So I went here with my ( have been before and it wasn't great but wanted to give it a second chance). So we get seated and order food and drinks. We get the best bit the salad bar as we know that it will be fine. Then comes my starter cheesy garlic bread which I didn't think was hard to make but turns out it was. What I ordered was cheesy garlic bread what I got was cheese top warm ciabatta bread. Instead of there being two slices of ciabatta with garlic butter spread on them topped off with cheese I just got given for £6 none the less an uncut ciabatta bread with cheese just put on top and no garlic butter at all. When I asked for it to be cut into two pieces I expected that they would redo it with the garlic butter and cheese but no. Instead I was given a cut in two warm bread and the chefs moaning about having to do that (their job). But 20 minutes later I see that someone else ordered cheesy garlic bread and got it how it was meant to be done. Then came out mains the wife's food was lovely she said but mine was not. I had the ultimate mixed grill with no peas and no tomatoes which when it came looked amazing but had the 2 things I asked not to have. I also did notice that it wasn't steaming hot as no steam was coming from either plate. But I decided to ignore that fact. So I proceeded to have my food. I started with my favourite bit the onion rings which were Luke warm at best along with my stone cold flat mushroom. Overall this harvester out of all of the ones I have visited has been the worst on different occasions. I will not be going back here again. I don't see why this harvester in particular finds it so difficult to create hot food consistently and not give the customer value for money. My meal came to over £70 and I definitely didn't feel it was worth more than £10 but there we go. My advice is go somewhere else and don't eat here if you want good service, hot food or what you ordered. Do eat here if you like the salad bar.

I want to express my satisfactory customer experience at harvester in Crawley. Me and my daughter was searching for a local branch for dinner. Served and seated by the waiter, Owen who was extremely friendly and full of charisma. We ordered our favourite chicken and 3 starters which arrived fresh and well cooked. Cutlery was clean and staff looked happy 😊 salad bar was filled but didn't have red devil sauce 😕 Slight problem with the billing since we used blue light discount but Owen was assertive and polite and made the changes . I would definitely come back and believe Owen should be given a great promotion for his natural 👍 😉 pleasant personality. 😀

Visited this Harvester with my wife had a lovely meal at a great price staff were very welcoming and pleasant

My husband and I really enjoy ourselves each time we visit this restaurant. The service is always great and the food is delicious. There is a great team here all headed up by the General Manager Mo who does his best to accommodate us re making sure we have a seat near the salad bar due to mobility issues. There are the other managers Dan, Manon and Rachael who are all very friendly and approachable. We are usually served by the lovely Jess or Gina. They know us quite well and even though we have some changes to our dishes, plus my dietary restrictions nothing is too much. This is not our nearest Harvester but we particularly love the atmosphere and how the salad bar always looks inviting. Thank you all so much for for your hospitality and we look forward to visiting again soon.

Tonight went for a date night meal. Was seated pretty quickly. Picked out what I wanted to eat. I advised the server I had allergies to dairy etc. our server Melvin was very good in checking the food but after going back three times we gave up. Responses were mainly can’t cook it because cheese on grill, can’t cook fish and oil may be tainted by dairy. Kept offering burgers or alternatively something cooked in oven but would not tell me what they could do. The final outcome was we left without eating taking our custom elsewhere. I had a table booked for a family meal but this will not now he happening. Spoke to manager on way out who was no help.

Awful salad bar. Old looking food. The half rotisserie chicken was more like a chicken wing. Won't be back. This place has gone down slowly over the years.

Not been for a while,so was looking forward to it.I have to say it has gone downhill dramatically.food was at best lukewarm.took 1 bite from the sausage in the mixed grill and it was cold inside.Can only assume everything is bulk cooked before being served as the food arrived within 10 minutes of being ordered.Such a shame,it used to be a real treat coming here.

Poor visit at 5pm in a Friday evening. Salad bar was depleted. What lettuce there was available was brown, no potato salad and other bowls only had a spoonful of contents and they claim that a salad bowl is worth £6 something. No butter available for bread rolls Drinks order wrong. Staff tried their best but management didn’t seem to be bothered when I complained. Won’t be going back

We’ve been going for some time as usually use it before an event at the Hawth. Tonight was the worse ever. The salad bar was depleted and the salad was brown. Still got charged £7 despite mentioning it. We had the small plates. The garlic bread was literally a lump of raw dough with cheese on top. No garlic. The calamari were burnt sticks of fried breadcrumbs. No cheese on the nachos. Very overpriced for shocking quality and slow service. Think we need to find somewhere else. Waiting for the reply saying we’ll take on board your feedback but nothing is done as that’ll be the same feedback as last time.

This was to be honest and bit of a surprise, it was great, the staff were polite and efficient, the food was really very good, it was so different from our last visit, thank you.

Never had such a terrible meal at a pub. Ordered scampi, when it arrived there were 9 tiny pieces of scampi, a few chips, dry and not good. Large red wine over £8, far dearer than I have paid in any other pub I have eaten in. Would not recommend this pub to anyone who is wants good food at a reasonable price. The only good thing I can say is the waitress was good.

The Mixed Grill was my choice to eat, the food was awful, chicken raw, black pudding cold and not cooked properly. Wife had Steak that was full of grisstle. I spoke to waitress and manager who acknowledge food not cooked, manager said she would adjust my bill. She reduced cost by £12. I did pay, but on review I should not have done. I hope I am not ill as a result of this awful meal.

I reserved a table for two a couple of days prior to attending to the venue. The bottles of sauce looked like they hadn’t been wiped (as seen in one of the images below). The starters were amazing. It’s a shame I couldn’t say the same about the main course. We ordered gammon and chips. The gammon was full with fat (zoom in on the other image of the plate opposite to me for a better look). We asked the waitress if it could be remade and the excuse was “my manager says the whole batch is exactly the same”. The waitress was very kind to offer us another option. Although the restaurant was busy, having worked in the industry myself, this is very bad customer service from the manager. The only good thing about the whole dinner was the starter and the desert.

Terrible food! Staff are running round like headless chickens and don’t have a clue what they are doing! The place was filthy, we was shown to a table and the floor was covered in the previous diners food.. sticky tables and chairs. 6 of us ordered the festive menu, it came out cold, the veg was mushy and the sprouts tasted so disgusting they was inedible.. the starters were a joke! And 2 of us never got our puddings as they forgot to put our orders through.. we decided to just pay and leave, the bill came and when we checked it, we had been charged for items we never even asked for! Once we called the waitress over and went through the bill it turned out they had over charged us by £28.

As a regular Wetherspoons brunch fan I thought I'd have a change and try this place. Unlike spoons its waiter/waitress service so you sit down and get ignored for 10 minutes. Unlike spoons if you want to remove something from your breakfast plate (beans in my case) they do not allow you to replace it with anything else. I ordered Coffee and when it didn't arrive before or with the brunch (10 minutes later), I requested it again. This request was obviously ignored or forget (it wasn't busy). 5/10minutes later, as I finished my meal, a server asked me was everything OK. I told him that I was still waiting for my coffee. He promptly delivered it. Food was OK (6/10). £12 here v £7 Wetherspoons. Unlimited refills in Wetherspoons - not so here. I won't be back in a hurry.

absolutely lovely servers. All of them absolutely beautiful people inside and out. Manon always topping up my Coors and Jessica making my decisions food beautiful great chef.ildi is amazing as well The gm is lovely always smiling and making jokes. All in all such an amazing place

It ages since we’ve been to a Harvester and we won’t ever be back. The service was appalling (50 minutes for fish and chips and a chicken skewer). The poor family next to us had to leave before their food arrived in order to get to the show at The Hawth. When the food arrived it was truly awful. The batter on the fish was soggy and the peas were cold and undercooked. My wife said she thought her chicken had been cooking for the whole 50 minutes. I don’t have the faintest idea how places this bad are still trading.

If you’re lucky a member of staff might notice you and welcome you into this soulless establishment and from there it gets worse. Orders were taken and the starter arrived 45 minutes later, mine was obviously a last minute replacement which looked like a bowl of vomit….very bland. A further 24 minutes later and the main courses, which had been sitting on the side arrived , and these were at best, tepid. After hunting someone down to complain an insincere manager came over with some half hearted apology. I ended up paying for the drinks and leaving. Servers were pleasant enough

The interior of the restaurant is extremely tired and depressing. The table on which I was seated hadn't been properly cleaned. The salad bar was not regularly serviced. I ordered a mixed grill, at least three of the meat selections were quite significantly under cooked, staff not available to deal with the problems, despite there being a notable absence of customers. Head office recognised the validity of my complaints, acknowledging as the cause recent staffing issues and promising to rectify, however, no offer of compensation was forthcoming. This was really a dreadful experience, visit at your peril !!

We went there on Saturday night and we knew that it’s going to be very busy and didn’t expect much, but we were pleasantly surprised of how well the restaurant was managed and by staff who were very friendly, helpful and patient with us! The food was well cooked, nicely presented ant tasted amazing! Even the restaurant was very busy but the staff made us feel very welcome and we enjoyed our evening very much. The salad bar was clean with a good fresh choice. We would like to say a big thank you to the whole team as they were amazing!

Shocking. Food ordered. Never turned up. Painfully slow procedure re allergy options. Staff outnumbered customers too! Not going back.

Me and my partner purchased a Groupon voucher for a treat as we don’t get out often without our child, when we arrived we informed them we was using a groupon voucher what was fine, I also stated I had a free drink being a member of the harvester app. Now to the experience, we arrived at 17:40 for our reservation, before had finished our unlimited salad bowls our starters was brought out and sitting going cold for 10 minutes, we had just had our last part of the starters and the main was placed on the table by this time it was 18:05, I didn’t get a dessert that was included in our original offer with groupon, as I felt sick from rushing our food. Then when we went to pay, the code wouldn’t work, and the free beer wasn’t actually free and had to pay extra for that. I would not be coming back here due to the inconsistency of staffs knowledge of terms and conditions of vouchers being used in conjunction with others and myself and my partner sitting there embarrassed scanning this code that would not work but what we clearly paid for. It should become a fast food restaurant and not a nice dine in experience, as I said in the start of the review we don’t get out often so would have liked to have a bit more of a break before courses. Such a shame.

My friend booked an end of day meal, had such a bad day and got confused with which Crawley restaurant it was. However spoke to Shay who was very kind, considerate and accommodating along with another lady. Originally my friend was supposed to pick up the meal from Crawley beside the cinema but however was closed when we go there due to the confusion. I would like to commend Shay and his team for the generosity and hospitality to accommodate my friends needs in her difficult time. I really appreciate Shay’s kindness! Shay… you’re amazing! Your customer service skills are extraordinary! Thank you!

Before I start I would like to say the food was of good quality for the price, and the waiting staff was ok. The big grumble I have is the customers that they let into this restaurant. This has to be in my near 50 years the worst experience I have ever had at a restaurant. Things were fine for the first 10 minutes and then the waitress decided to seat two complete racist and sexist foul moth men I have ever come across. They were just horrible, shouting out every explicit you could think off. The experience was embarrassing and certainly not what you would expect expect, I am sure management must have heard but did nothing about it, the whole afternoon was ruined, will not be going back.

Very unhappy with my meal tonight burger was over cooked chips were cold unfriendly rude service. Felt very rushed to order and eat. There was 8 of us and it felt like anything that was asked was a problem. A few from the group had gone home from the meal not feeling well at all and with bad guts. We used to enjoy coming here but this has put us all off

Really quick service and weren't at all making us feel rushed even though it was peak time on mother's day. Our food came out quickly and was to a good standard!

We used to visit this Harvester quite regularly years ago and thought we’d return for a family meal, to make a change from the usual places we now tend to go. Very disappointed we made this decision as we had a somewhat depressing time. We arrived shortly after 7pm and we’re seated not far from the salad bar. Not once whilst we were there was the salad bar topped up or tended to. The restaurant was a lot less busy than I remember it used be, despite it being a Friday night. We all got the impression that we (and the few other people who hadn’t yet started their mains) were simply helping mop up the slops from the salad bar before they closed for the evening. Slimy salad spoons, salad containers nigh on empty, so you had to really scrape away for what little pasta or pineapple bits remained. Salad dressings nearly all down to the dregs and containing bacon bits, onion flakes mixed in with the contents of the other dressings that had found there ways in there from other spoons…. Hardly any rolls, and salad dressing spillage everywhere… Fortunately the main meals themselves were well cooked and our waiter was a decent, helpful chap, but the overall experience was really let down by the miserable salad bar.

Ordered a rib eye, received a grisly Rump !!!!, waitress took it back, then returned same meal 5 minutes later !!! Stated it was a rib eye ( which it certainly was not). So I now had a stone cold meal brought back. I asked for a replacement Rib Eye, was told it was the only one they had ( this at 18.30 on a Friday evening). Instead I said I would have a Burger, this arrived several minutes later and taking a bite, it tasted like cardboard, it was disgusting. Had enough at this point and left. I have enjoyed eating at various Harvester,s over the years, but will NEVER use this chain again.

Today, I visited the Hawth Park Harvester with my partner for a hot drink, we was served by a lovely lady called Alexandra, who was extremely friendly, polite and well spoken. She delivered excellent customer service and we are delighted to write this review and feel so welcome. A true creator of positive energy! We look forward to returning here soon.

Amazing service even though incredibly busy. Nothing was too much bother and made sure we were happy.

Went to here on the 18th January at around 16:15, we went to our table which was dark and had no light. My son had to get our own menus, our drinks order was taken but it was not sent to the bar. we had...

Took my family out for my birthday. We received very quick service, a polite and friendly lady served us. It was early evening but still plenty of customers. Table was clean and ready for us. Some of us found the potions rather small particularly the...

Booked the Harvester for my husband's surprise 40th lunch, and can not fault them. The team that work there are absolutely fantastic, from the first phone call enquiry I made, to the food, the service and their brilliant attitude which really made the day! They...

Great staff, great food for good value, recommend for all. The place is nicely decorated and a great stop on the way to the Hawth.

Great experience. Enjoyed every bit of it. Beer was exceptionally good. Will definitely visit again. I will definitely recommend to friends and family.

It was lovely. Food good company good and the staff were very helpful. So thank.you . Customer service nowadays is not always great . However we were greater with a smile and even laughter. What a great bunch of staff . 100 percent recommend

Amazing service by Ildi, made us feel very welcome always smiling and professional. Food was amazing and definitely value for money. Restaurant spotless, will definitely return soon.

Although there was a few things missing off the menu due to supply problems the meal was very nice. The staff were all really helpful. Bling Bling was a lovely waitress.

Fantastic service and food Waiter with curly hair was very professional and attentive. Really friendly standard and nothing to much bother .

Last minute meal out after swimming with the kids. Brilliant service from Daniel and everyone was happy 😊

Helpful staff,, brilliant food. Food came out fast with no issues. Had the 2 Adult meals and 3 kids meals, all perfect.

The food was great & the portions were large. Great service from our waiter Daniel. Will be back again!

Great service from Kader, especially as it was only her 2nd shift. The restaurant was extremely busy but nothing was too much trouble for Kader. Thank you!

Had a lovely late lunch with a friend and Moa was absolutely fantastic. She was very welcoming and nothing was too much trouble. Would 100% recommend!

Our favourite harvester to visit. Great atmosphere, really friendly and helpful staff and great value for money. Recommend booking to ensure a table as it does get busy. Catalin was our server on this visit, he was outstanding!

Very lovely meal served by catalin, very friendly. Would definitely recommend coming here. Also quick service. £90 for a family of 5 including ribs, surf and turf etc.

We often visit the Harvester and usually not disappointed by the standard of food. On this occasion the half-a-rotisserie chicken was drowned by bbq sauce and still more in a side dish. Any hope of tasting gently ‘basted’ chicken utterly lost. All you could smell...

I was pleasantly surprised with a great service and food this place has offered us! Highly recommend!

The Harvester has gone downhill and after being regular patrons for many years it is time to go elsewhere. Terrible table service and overall unpleasant experience for seven of us celebrating my daughter's 14th birthday, we were practically forgotten about once we were seated. Had...

Me, wife and little granddaughter visited for lunch, we have been regular visitors to harvester for a number of years now but after this experience we are thinking about other options. First of all told that no beer or cider on draft as pipes were...

the visit was very satisfying. The waiter was very polite and attentive, anticipating any request which we might have had. The food was excellent value for money.

Terrible experience at a restaurant that used to be decent, but now prompted us to walk out and eat elsewhere. They were out of half the menu. The salad bar was pathetic with no potato salad. When I asked if they would substitute a baked...

Restaurant not busy when we arrived but we were sat at the front by the bar. Waiter and person who served the salad were new (they told us) had no clue what they were doing. Staff clearly had nothing to do as they all congregated...

We popped in for an early evening meal. The welcome from the chap who showed us to our table was not good, the restaurant was nearly empty but he was not happy when i asked for a different table, and declined to allow us to...

Quick lunch stop and could not fault in any way. Great welcome by staff and service too. Great choice of food and the burger ordered was exceptional. Highly recommend

My family and I had Sunday lunch here, and it was fantastic , the staff are great a service with a smile and reasonable prices good value for money.

Food was just what we expected, well cooked, menu has lots of choice, something for everyone, I would think. No complaints, thank you! ,

Was welcomed warmly by the staff and seated immediately. Our server introduced hind self and then patiently stood back while we decided what to order. When order complete, the food was brought to the table very quickly and piping hot. The standard of the food...

Awful experience, I don’t even know where to start. We were initially greeted by the manager who seemed welcoming and took us to our seats. I ordered a chicken and bacon burger, my friend ordered the chicken skewers and my daughter a burger. When the...

Having a little one, harvester is usually our go-to for a meal out. Family friendly, cheap and cheerful and ive always been happy with the food. We eat at Hawth Park maybe twice a month, but ive never left a review until now. Today, for...

Working in the area and staying in the hotel next door. Popped in on my own tonight for a meal. Staff were very good and nice to see them smiling and joking with each other. All too often in the service industry staff are stressed...

Service was good, waitress was very nice. Food came quickly. Food was tasty. Reasonable price and had been emailed a 50% off voucher- so a good experience at a good price!. Will come back again soon.. thanks

Booked a table here for a meal with the good lady.........food was very good........had the chicken wings and halloumi sticks to start followed by the full rack of ribs and spinach and ricotta pasta shells. Nicely presented. Staff were excellent especially Manon Gina and Melvin.

We had a day at the races fontwell great day turned into even better evening we did not make a booking but the receptionist greeted us warmly and found us a lovely quiet table although the restaurant was busy we had a drink then straight...

The service was excellent but I have some comments abour our two meals. We both had the chicken on a skewer, the chicken was warm and could have been cooked longer, it was lacking flavour; The sweet potato chips were over cooked and a little...

Really happy with my visit. Food was delicious, the whole team delivered outstanding service, starting from the moment you walk in until you leave!

Yesterday 10 of us visited this restaurant for lunch and was served by Dan they gave us an excellent service and as there was three young children as well some of the ordering seem to be confusing but he never got any of it wrong...

Thank you so much for such a lovely meal for our dad's 60th birthday. The staff were amazing especially the manager and Bobo, my little boy had Anaphylactic allergies and they were amazing with catering for him and making him feel safe. The staff were...

My biggest surprise was the lack of Covid guidance and lack of respect shown by most shockingly the staff but also other dinners when moving around the restaurant No masks used by staff and although I appreciate that the guidance is constantly changing I had...

I enjoyed the food and drinks - had a dinner whilst I was away on a business trip. Quite liked the beef brisket and happy with the service I received - my server Bobo was very friendly and attentive. Would gladly come back again.

good lunch experience at Harvester who really went above and beyond on taking on board my grandson for a meal. Thankyou for a lovely visit

Service was very good and our waitress was efficient and friendly. 2 of us had the Breakfast Classic which was really enjoyable-here are some specific comments:- Hot plates excellent; Hash browns the best I've ever had; Tomatoes lacked taste and skins as tough as leather;...

Bobo was great, super attentive, remembered all our orders and couldn’t have been more helpful. Good was perfect, drinks great, and it was lovely and clean. Everyone was friendly but Bobo went above and beyond. Thanks

Arrived at 10.30am for breakfast, the ‘unlimited breakfast bar’ was shocking! There was 3 types of cereal, yoghurt and pineapple pieces’ we didn’t bother with that and ordered the unlimited breakfast which took nearly an hour to arrive ! Not ideal when you have to...

Noice food, tasty and stomach filling, nice atmosphere and good service, all in all pretty pleased, defo coming back

Most of the Staff not wearing masks properly including the man that showed us to the table. I never expect great things from the harvester but in general it’s usually ok. The server was new & this was fine. No salt 🧂 or pepper on...

Hi marc kitcher harvester my favourite restaurant I love come he and get take way from he as the is relly lovey and staff are relly lovey and very frendly marc kitcher

Can’t recommend this place enough!! Myself my mum and granddaughter always come to this harvester.. always great food! and always great service, especially from TAMAS! he is so friendly and always welcoming, nothing is too much trouble he makes the whole experience enjoyable, he always...

Last min meal out and we went to the harvester and glad we did. Staff were so friendly, we were served by Jeanette a very lovely lady, she made a lovely cocktails as well. It was great to see that the chefs were out on...

Ate here while staying at the hotel next door. Bit of a wait to be seated despite the restaurant being very quiet. Food was quick and tasty and drinks were brought over promptly. Harvester always offer good value and this restaurant was good.

I visited harvester for lunch with friends a few days ago, we hadn't booked a table but as we came in a young lady walked past and was very welcoming she said she had a table for 3 and so went to seat us, she...

We were greeted by an angry man dressed like an angry man. (Poor guy) to which then seated by a young lady whom was utterly pleasant. Our waiter was very immaculate took social distancing measures seriously and was charismatic . The food was okay, the...

We went for an off the cuff lunch, we was seated very quickly. The waitress Emma was very efficient & friendly, nothing was too much trouble for her, our drinks where with us in no time at all. The food was fresh and value for...

Service was amazing and food was lovley and it came out very fast ......Thank you to emese and marlene 5*

Came for lunch with my partner and daughter Service from Emmese and Marlene was excellent quick and they were very helpful such nice girls. Food was amazing will defo be going back very soon thankyou 🤗🤗

Just had a breakfast at the hawth Park inn this morning 31st August on the last day of the help out to eat out the team where very welcoming and efficient my order was taken within a couple of minutes and it didn't take too...

Food was disgusting. Tried to get servers attention but just ignored me time and time again. Was unable to get refills on our drink or have salad bar as no one to assist not allowed to do ourself. Had to wait twenty mins for knife...

Gammon was not edible, steak (considering this should have been cooked well done) was like a bright red tomato in the middle and the rest of the mixed grill was far from ‘ultimate’. Those who had chicken were squawking about how bad the quality was...

Booked a table in advance but was worried about how busy it would be. Not too busy and alternate table's being used. Hand gel available at entrance. Food good and service good. Would recommend.

Dino made our visit a 5 star experience. We remembered him from a previous visit due to his amazing customer service, charisma and attention to detail. He kept the Stella coming and helped us maximise our culinary choices. We'll be back thanks to him.

They were very welcoming and serving last night up until 10 o’clock apparently tonight I’ve been informed they shut at 9 o’clock might be worth keeping in mind people at the moment they tend to be picking and choosing when they’re open.

Had an Unlimited breakfast here at Christmas it was so good a bought a few vouchers for friends, decent food, nice service good options.. Went back and obviously somethings gone seriously wrong since lockdown.. Normally you can help your self to drinks and toast etc, this time you have to go up and ask someone (although I can't tell you who because we were told to wait and we will be told when to go up for distancing purposes etc,well that never happened) Also that drinks will be brought over they were (after 30mins).. I can honestly say we had the most awful experience and service I think I have ever had, (the food was still OK though) except for the lack of drinks lack of butter and rock hard hour old toast you would chip a tooth on.. Main issue was the rude service and overall lack of, we had to clean our own table,The waitress who took our order was so aggressive and rude we literally couldn't believe it, (we hadn't complained about anything and were perfectly polite so God knows why) she had the worst attitude I've seen in a long long time, looked at us with virtual disgust as we were ordering. If you don't care about service, it's still great for propper load up breckie providing you have an hour plus to kill.. But if it's any kind of special treat or family occasion your better of at McDs or the pop Inn at Manor royal at least they smile ask if you want anything else, and act like they would like you to come back.. (if the area manager/director or franchise owner reads this, there was also a younger waitress who helped with the food her hair was not died, she was nice when she brought the food over and appologised for the rock hard toast, and food was pretty good when it came. All be it an hour plus after first sitting down. I'd retrain staff on service level standards, send in a few mystery shoppers to get an idea of what's gone so drastically wrong, no one would return who had the experience we did.)

A nice meal with an included salad bar. Very busy and helpful staff. Drinks were quickly served and also the main meal - help yourself to the salad bar

Horrible cold food , ribs Luke work, corn cold and watery, gravy cold congealed . We were not charged as impossible to eat. Kitchen was piled high with dirty plates only 2 chief on show not coping - not overly busy

Fish and chips should read batter and chips, still looking for the fish it must have swam away. Salad bar empty 🤬

IWe chose the Set Menu and I chose the excellent tomato and basil soup. For mains we both chose "Simply chicken" with jacket potato plus peas and carrots.The chicken was excellent also the jkt potato. However the peas were not fully cooked and resembled bullets, similarly the carrots were undercooked.We chose the Set Menu thinking (wrongly) that we would save a bit but in fact the prices were very similar to the big menu.As always white rolls, denture breakers and rock hard.Salad as always, excellent.Staff very good, friendly and obliging.One question why have execrable music playing in the premises-not necessary, just annoying.Would certainly recommend.

The food is okay.. nothing special. My food was dry and lukewarm, with very little flavour. For the price, its what I would expect. The staff, mostly seem happy and friendly. It seemed quite understaffed, which may be the reason, for poor food.