The Happy Haddock in Blackpool

Worst experience ever. Not willing to help and attitudes stink. Food low standard. My toastie was cheese tomato and hair. We didn’t get one cup of tea and had to prove we paid it with receipt before we got it.

Yesterday I visited this fish and chip restaurant located on the pier. While every where else was busy it was quite within the restaurant...now I understand why. All the staff looked miserable and who I believe to be the manager (female) was rude, miserable and difficult. There were no signs stating that we could not put two tables together and after the first person in our party received a small chips and curry sauce which was pitiful for the price paid the female manager said that we could not pull the tables together. When challenged the manager was extremely rude and stood her ground. The other in the party asked for their money back (this was before food was served and she said that she doesn't do refunds (breaking the consumers rights). If you decide to visit...Good luck!

Very rude staff, shocking food... avoid all all costs. A group of us came to Blackpool for a day trip yesterday and chose Happy Haddock to have our lunch when we arrived the staff were ot welcoming, they had an attitude towards each of us, shouting at customers. We moved our tables together as there was 5 of us and was shouted at by the staff that we weren't allowed to do this(there was no sign saying this was not allowed) A friend went to speak to the staff and security came into the cafe, our friend is loud but was not rude towards the staff. When it came to the portions sizes they were small for the price of the food, there was the same amount of chips on a large portion if chips as there was on a children's portion which was over 6 pound cheaper, the batter was so thick on the fish that this was picked off and uneaten.... would not recommend this place at all

I never ever write reviews normally but the staff & service was that bad I literally felt I needed to! Walked in with my family & 2 young children, went to sit the kids on a table whist I went up to order to be shouted at by a staff member "you can't sit there it's first come first serve, you can only sit on a table once you've ordered" which is ridiculous to expect young kids to stand queuing especially when the staff were actively ignoring whoever was first in the que for a good while. Only pleasant staff seemed to be the males. Women staff were all rolling eyes, sighing at customers & generally huffing & puffing! Once our food finally came we realized there was no tomatoe ketchup for use, you have to buy - fair enough thought I'd ask a staff member. Only to be told if I wanted ketchup id have to get the the back of the que to get some. Baring in mind there was staff just standing around not doing much other than huffing, puffing & shouting. One positive - the food was actually Very nice! But with such ignorant, actively horrible staff we wouldn't return! Avoid!!!

If I could give zero I would, no customer service skills at all. Staff needs changing, attitudes were shocking and don't even bring your food 2 meters to your table , just shout at the top of their lungs the order. Whilst receiving the most tastless fish , lumpy curry sauce they would stare from the counter as you ate. Don't forget though if you're cold because the doors are open, tough put a jacket on cause you'll get snarled and glared at and told no when asked if they can be closed.

We had lunch here whilst on holiday. Everything was made to order. All our food was delicious and you have the most wonderful views whilst you are eating. We will be back!

We ate here one evening during the busy October half term holiday. We only chose this restaurant because all the others in the area had very lengthy queues. There were a few people already inside, though it wasn't overly busy. Having experienced the restaurant we now understand why. The staff are just plain rude, bordering on the aggressive, constantly shouting at themselves and the customers. Whilst we were waiting for our food others were turned away despite the restaurant being less than half full. One potential customer was turned away with the staff member barking "Got no fish" only for the next person who came in wanting chips only to be told "No, I'm only doing fish and chips" I'm not sure whether this was some poor attempt at managing order flow or whether they just enjoyed being awkward. The ordering process is painful. Staff take your order then proceed to bark out the entire order when ready "Fish chips, Fish chips curry, Fish" Given everyone is ordering variations of fish and chips you can imagine the confusion as to who's order is who's. Why can't they give you a number on a receipt to call out or take your name like they do at Starbucks? The tables were dirty and greasy. Staff were clearing tables, but not cleaning them, which is unacceptable at any time let alone in a pandemic, and when the food did arrive it was overly greasy and the fish was under cooked with soggy batter. This type of establishment is never going to offer gourmet food, which I accept, but what is not acceptable is the rude, vile behavior and attitude from the staff. Having read reviews online since our visit it is clear our experience unfortunately was not an isolated incident. Go elsewhere. They do not deserve your custom.

Staff were aggressive and rude, only 2 staff in despite it being busy -staff told us she wouldn’t cook my partner a burger because it was ‘too busy’ -food took ages -staff shouted shut up to a baby when it was crying -£5 for a fish and another like £4 for chips and curry, shouldve gone the Wetherspoons opposite -food didn’t exactly taste great either, ended up leaving hungry and dissatisfied. DO NOT RECOMMEND.

I wished I read all the comments 1st before coming to this establishment. Waiting 3-4mins to be served wasn't too busy. The food to be honest was mediocre but all the staff was so miserable. It supposedly a service with a smile none of that. Shouting out food orders no system in place makes you feel uncomfortable been there.

We came across The Happy Haddock as the places we wanted to go too we’re too full but I’m glad we came here. We had to wait 15/20 minutes to order food as they were bombarded with orders but they let us know beforehand and then took our order before the customers who just came in. The food was absolutely beautiful. Yeah we thought it was a bit pricey but it was well worth the money. We really enjoyed the food and will be going back when we return to Blackpool.

I'm leaving this review as the receipt I was given invited me to do so. They may have been short staffed (like a lot of the hospitality sector) but this wasn't mentioned and no sign was visible advising as such. They had no ham and weren't doing bacon. So I ordered a tuna and cheese toastie that was £4.50. It was pressed flat and presented in a polystyrene. Their cutlery was all single use plastic too. The staff weren't particularly friendly at all. Would not visit again.

Only place we could find that was doing hot food. However, they were doing take-a-way only as all tables inside were out of bounds. I had a portion of chips and hubby had a pie and chips. After ordering and paying, we had to wait outside for them to tell us our food was ready - 10 minutes! We sat at the tables outside. They were filthy - had to clean ourselves using wipes I had in my bag. The food was of a really poor standard. If we hadn't been desparately hungry, we would have walked a bit further to find somewhere else.

Whilst visiting Blackpool with family we called in this establishment for food. Bland, cold & very expensive. The 2 females at the counter were rude and sarcastic. On asking for a bread cake they snapped at everyone asking 'do you mean barm?' Why not just say 'yes of course??' Shame, as in a prime location on South pier.

No words.! Rudest, most miserable and unpleasant staff!!! We were kind of hoping that the food was worth the hassle they caused us but oh my god, no! It was awful! They obviously do not care about custom and keeping the business going. We will be staying well out of it! Such a shame, as they location is perfect....

Woeful experience and I’m yet to get my food i ordered. Staff miserable and shout out orders. Other than that the view outside is okay

We arrived to be told there was a limited food service, which was fine. We ordered chicken nuggets and chips and gravy. Unfortunately, the chicken nuggets tasted like fish, but were also bland at the same time. The coffee I ordered was also not up to much as it was very watery and weak. The staff also seemed really stressed, which only made the customer experience worse and the staff were constantly shouting. Sadly, this was not a good overall experience.

Honestly very disappointed. There is this one women who disrespectfully told my mum to pay for a hot cup of water when we politely asked for a new cup of hot tea when it was served mildly warm. I was rather astonished by their behaviour and terrible service. Not only that the food was really expensive yet it tasted terrible. First time going there too, I know that I wont be going there next time! Must avoid the shop!

The not so happy haddock, the staff were terribly rude and not just to me when I was in there. AWFUL

Having ordered haddock and chips i waited 40minutes before asking for my food to find they had not even started cooking it. After requesting my money back prior to the food being cooked i was told that they would not give me a refund. I then asked to speak to the manager who was non existent. At no point was an apology forth coming so i left out of pocket and hungry. I would strongly recommend avoiding this establishment. Absolutely awful!!!!!

Staff were extremely hard working during a very very busy lunchtime. Infact, just after I ordered my food, the lady informed everybody that there will be a 20 minute wait for any new orders. She was busy, hot and flustered but kept her composure and soon enough, all orders were done. Other staff promptly cleaning tables, emptying bins. Food was absolutely lovely. I just wish there was a better ordering system with screens to inform customers to come and collect their orders, rather than the lady shouting and sometimes, having to go and look for them.

All staff were amazingly friendly except one young girl who’s attitude was terrible….it wasn’t pleasant to see and other customers were also disgusted on how spoke to customers.

Awful staff, went in for a few chips for me my 1 year old and husband, and we asked do chips come with the burger to the lady serving us, before she answered a woman that worked there sat at a table shouted "pay" " you've got to pay" "pay for chips", literally shouted at us, even startled the lady serving us and made my 1 year old jump, the place was empty I can see why with how staff behave, we was waiting for chips, and another customer walks in asks about drinks and does she get the cups, for the same staff member to scream, "pay for cups you oay for cups" that customer was unimpressed also. Over priced chippy food, would avoid and suggest new staff. It was empty when we were there as we ate in I'm assuming it's because of the rude unwelcoming staff followed by awful food.

The service just meant so much to us. The best in Blackpool. The view was amazing! The best location on the South pier.

we visited this restaurant on bank holiday sunday. it was a beautiful sunny and warm day in blackpool. there was a member of staff who was very loud and came across very snappy in telling visitors that they must wear a face mask and use track and trace. i appreciate how difficult it must be during these times but many visitors soon walked out after been shouted at. the young man at the till was working so hard bless him! the food was quickly served, reasonably priced and lovely. the tables and area was clean. great little lunch spot. thank you happy haddock.

Haddock isn't my usual choice but thought I'd give it a go... and I'm glad I did! Really tasty fish and well-cooked in a crispy batter too. Chips were perfect and fluffy. Will be visiting again.

We were in Blackpool for a week and visited here several times for either food, drink or both. The staff are excellent, the man taking orders and serving the food was a gem. Nothing was too much trouble and he was really helpful when we were being indecisive! He was rushing from one place to another but he was always happy and welcoming as were the other staff.The food was lovely, very tasty and cooked perfectly.If you want good food, good service and a nice comfy environment then this is the placeWe will be back on our next visit.Thank you all.

Lovely food served by friendly staff with a smile. Didn't have a long wait for the food to be brought to our table

Service was extremely also nearly 40 minutes wait and staff grumpy! NOT DOG FRIENDLY! in this day and age where event he Hilton allows you take dogs in as well as most restaurants in Manchester and Leeds I was made to feel unwelcome even though my dog had been sitting quietly under the table for over an hour before we were asked to leave.

We'd been walking most of the day taking in the three piers and the promenade. We were ready for a sit down and a drink. As you can tell by the name it's mainly a fish and chip restaurant, we were just there for a drink and it was good. I had a hot chocolate which can be a bit iffy sometimes but this was full flavour chocolate. We didn't eat here but we saw meals being served and they looked good.

Hi visited south pier last weekend and I fort the pier was fantastic and great amusement arcade , rides and a good selection of stalls, however the Happy Haddock was perfect for dinner , I ordered fish chips and peas,, The fish was not too greasy and tasted fresh the chips where cooked just right and not double dipped I hate that ,,The staff where helpful and the place was immaculate,, highly recommended

Very very dissatisfied in this place, the food, the service, the cleanliness.Staying at the seaside and obviously having the obligatory fish and chips and also a partner who hasn’t eaten fish for 20+ years, with a big bit of arm twisting we went for a late lunch at the Crappy Haddock.Upon arrival, there were dirty uncleaned, sticky tables with 2 other couples there having drinks. We ordered, sat down and then a family of 15-20 adults and children turned up 10 minutes later. They were all served food first, returning to re-order food and drinks again and again which continued to be bought out.We waited and waited and waited... all the while every other person who arrived after us was served and food being bought out.My partner is a chef so is well aware of how kitchens and ‘checks’ work.Staff were observed texting and facebooking on their phones and walking around with food going around from table to table asking if they’d ordered it.After going back to the counter to enquire where our food was 30+ minutes after ordering it, my partner was told that there were checks in front of us (we arrived to a virtually empty restaurant)Our food came out after another 10 minutes later and the fish was over cooked on the verge of being burnt, chips were dry, hard and cooked quite some time ago.It was extremely poor for a small and medium fish and chips that cost us almost £15!Won’t be returning, won’t be recommending, don’t waste your time or money.

Staff cheerful and helpful. Menu varied with something to suit all tastes. Prompt service and prices reasonable for the area. We had our meal during a thunderstorm and watched the huge waves batter the pier while we enjoyed our lovely grub. Look forward to going back there.

A family of 4. Service was good and food arrived quickly. It was lovely and reasonably priced. Would definitely return if in the area again.

Very warm welcome by all the staff we had a little bit of a wait but was so worth it the fish was fresh and the best batter and chips were lovely would recommend to everyone thank you xx

Arrived late in the evening to be greeted by two wonderful ladies who couldn’t do enough for us, after feeling very disheartened by the pleasure beach this was just the place to cheer me up, very reasonable prices and portions, tables were clean and menus were very informative and packed full of options for something to eat. 5 * Ladies will deffo return.

Lovely as always , we always come here for fish and chips, friendly staff and very clean and tidy, the fish tasted fresh and the batter was perfect, the chips was cooked perfectly and a good size portion ,,I would recommend this chippy to anyone.

Went for a quick bite to eat before heading back home after a long weekend in Blackpool, usual food ordered, fish and chips, chicken nuggets for the kids and a cheese burger. Waited for about 20 mins for the food to be ready with only 2 small tables in front of us. When it came they were big portions, the chips looked grey in colour and the fish portion tiny. However the trouble started 6 hours later when the person who ate the burger suffered for the next 3 days with what is believed to be food poisoning and spending their time between bed and the bathroom.Better grab a McDonalds than eat here.

Best place ever to eat with a large family. Value for money. Decent portions at an affordable price. Would have liked everyone to have cleaned up their tables after themselves like we did. Friendly staff. Look forward to my next visit.

Me and my family went for meal food was amazing it was also clean eclairs fantastic. Lovely clean place.

Brilliant food. Daughter fussy eater but said it was the best burger she had had in any chippy. Great service. Lovely people running the shop.

We were having a long weekend in Blackpool and made the decission to have fish and chips for lunch.

Brilliant fresh burgers lovely staff especially kate im sure thats her name lovely lass very polite even brought our food to us..... the only thing is the chips was a hard .... but apart from that Brilliant.... see you next time

Again fish chips peas , bliss ***** friendly staff the chef looks like Ed Sheeran which is quite funny ,, the restaurant is very clean and a nice friendly atmosphere, This is my chippy when I am on the promenade,,

Fish looks larger than it really is as it has thick batter which is under cooked and doughy. Chips have been reheated time and time again. £1.50 for a cup of tea and you have to get your own. Many better places to eat than here.

The food is absolutely amazing couldn't of asked for better food. Staff are so friendly and always smiling. The place is always clean and tidy. Amazing will always be here for my dinner.

The fish here is fresh and excellent. The chips are of questionable quality. The decor is very basic - plastic cutlery, disposable cups etc. Staff are pleasant. Ok for a quick fish and chips but I wouldn't be going for a night out.

I visited the happy haddock a while back with my friends and the food was fantastic and the service just as good.

Got a portion of chips with a large order which i would say the seagulls would refuse, Old and rock hard Good Luck!

Visited this restaurant while in Blackpool, nice place on the pier next to the beach and food was good, the young lady on the till was friendly and polite, however we found that the service was quite slow and the kitchen seemed to be disorganised. The restaurant wasn’t too busy but as it was bank holiday and the beach was packed I didn’t want to complain. We ordered a burger and a portion of chips to take away but must’ve waited at least 25 minutes for this, they seemed to be serving people who were behind us first. They were however apologetic for the wait and I appreciate that they must’ve been busy that day:)

After visiting Blackpool for a day out - first time every for a day trip in 43 years, I found myself looking for something to eat that wasn't a hotdog or burger or something you need to carry around with you, I found myself at the Happy Haddock.

We visited on Saturday with our friends and we will be going to this chippy again as the food was lovely, not greasy and really fresh, the staff was really helpful too, Well done happy haddock *****

Excellent help with accommodation of persons I wheelchairs, the staff were extremely helpful with our needs

It was cold outside; blustery and starting to rain. I saw the Happy Haddock - it was busy and looked inviting.

It was cold outside and the happy haddock looked very inviting so we popped in for our tea with our two children. It was busy but staff acknowledged me whilst I was waiting to order which is always a good point with me. When we had ordered the table was wiped and a high chair was brought over without even asking. You helped yourself to the hot drinks which is always nice as this sometimes when staff make the drinks you can be waiting ages and you got a free refil which is always a bonus. We didn't wait long at all for the food and when it did arrive it was piping hot. The staff worked hard and were very polite we will definitely be back when visiting Blackpool

If I am being honest we only ended up eating here at my two grandsons insistence that they were “absolutely starving “ as most 9 & 10 year old boys usually are. The staff were very pleasant and obviously rushed off their feet, but polite and well turned out and worked as a team (which is so rare with young people these days). The tables were clean as was the service area and hot drinks areas.the food was hot and very tasty we would definitely go back

Me and my family visited the CR/HAPPY HADDOCK And i am sorry to say that what we were served was nothing other than processed inedible slop why in a seaside resort do they think serving frozen fish and frozen chips is ok Fleetwood Fish market is only a few miles down the road where they could get fresh fish daily granted peeling washing and chipping spuds is time consuming but you simply cannot beat fresh fish and chips

The rain and wind stopped play for us on the fun fair so we decided to sit inside and have fish and chips. We was greeted by a friendly lady on the till and a nice young man who later cooked our meals. Food was great for the price and the children liked the idea of eating fish and chips over the sea. Highly recommend this place.

We visited the Happy Haddock on the South pier

This cafe is surpirsingly good. tasty food. dont be put off by its location we had snacks of the burger and fishcake. Not warmed up rubbish either you can see the cook staff actually cooking your food.

We placed a simple order of 4 portions of chips 3 with curry and one without.

......located on South Pier. Spotlessly clean. Friendly service. Hot drinks have free refills. Views across beach and sea from location on pier. Unfortunately didn't get to sample fish and chips because the chef was running behind schedule but we has hot drinks and was impressed by cleanliness and hospitality.

It was a pleasure to dine at the Happy Haddock.The restaurant was fresh and spotlessly clean. The food was beautiful, we had the haddock and chips and it was delightful, the batter on the fish was just right . My hubby ordered large and was presented with 2 decent sized fish, he was very pleased!! The staff were friendly and I would definitely call again and recommend the place to friends.

Even after nine in the evening restaurant was immaculate. Fish was of great quality and staff very friendly even after a busy Saturday. Will be back

Really nice fish and chips with a nice view from the pier. The batter was lovely and crisp and all not too greasy

Called in for bit of lunch yesterday while going to see the illuminations. Very polite staff, freshly made fish and chips. Would recommend this place every time the food is great.

Currently waiting to be served our food that we ordered over 40mins ago.. nothing technical...cheese burger chips chicken nuggets ....and it's not even peak time...8.45 pm to be exact so disappointed...we won't be back..fast food not. Terrible service.

Best fish and chips ive had in ages, service was very good friendly and polite, They even made my fish unique, plus its NOT greasy, definitely will be back thanks

The food exceeded our expectations and was presented amazingly. The staff are welcoming and friendly and made us feel comfortable. Definitely the best fish and chips I have tried in Blackpool and I wouldn't think of going anywhere else now :) highly recommend!

Food was ok. Only had a jacket potatoe with tuna mayo. Hardly any mayo. Greeted by a miserable red and pink haired woman who could not be bothered to smile or say thank you. Tables needed cleaning. Two young girls who were cooking the food looked totally fed up. Will not be going back.

Very clean and excellent service by all staff.

Visited today with the family. Food was first class. Not greasy and cooked perfect. Friendly staff and highly recommend this cafe to everyone.

Happy Haddock was the best place for my family to eat the food was not greasy and me and my family would recommend it to anyone. Thank you to the staff who were very nice and polite.

We stopped here for dinner & had the most delicious fish & chips we've had in a long time - it was perfect! The girl who served us was very friendly & patient with our kids. We will definitely eat here again & would recommend The Happy Haddock to anyone else.

Having visited Blackpool for almost a decade we were surprised to see this new addition to South Pier. We were initially drawn in by the cleanliness of the place and its bright and spacious interior.

as soon as we went in the staff was welcoming and polite. the food was better than expected staff could have a laugh overall a good meal defiantly where we are going when we go back :)

We went as a family of seven we are a very loud family we were greeted as we walked in the food was quick to order and didn't take long to arrive it was the best spicy burger I've had and my family ate the majority of there dinners most plates were empty lovely atmosphere very friendly staff and the women that served us have a very happy attitude definitely will be going back 10/10 ,

Took my little girls here for lunch. Food was amazing, staff were so sweet and funny. 10/10 will definitely be back tomorrow

Paid for meal upfront which makes cancelling bit more difficult. Outside tables strewn with leftovers and seagull droppings . Witnessed waitress cleaning table with tea towel that was slung over her shoulder , which she then went on to use on indoor tables ( food rating 5 -how). Atmosphere was not great as diners seemed to be waiting overly long on meals . Meals not served at same time, mine was almost finished when my husbands toasty arrived ,again saw this happening at other tables .

Fish & Chips were absolutely out of this world! Staff were really friendly too! Highly recommended. I would definately go back here next time. It was amazing.

Visited with my family last week and was very happy with the service and the food! The staff were friendly and efficient and the fish and chips tasted amazing!

Really great quality fish and chips, really good value, and very generous portions for the price! Would definitely recommend :)

Excellent fish and chips. Lovely friendly service. Will definitely be back. Would highly recommend this restaurant.

Lovely and clean restaurant where the staff couldn't do enough to help. Visted with a group of 7 plus a big buggy. Food was excellent and didn't take long consider the amount ordered. Prices where cheaper then expected as well. Would definitely recommend.

Great restaurant, wasn't there last time we visited Blackpool, lady was lovely who served us, nothing too much trouble. Great views of Blackpool when eating. Highly recommended. Prices are also fair, food 1st class.

We visited the Happy Haddock on south pier for fish and chips and I can honestly say I give it 10 out of 10,

During a family break we visited here for the first time, we couldn't recommend it enough! Welcoming staff, amazing quality food and good prices. We have returned a couple times since to find the same high standards. Definitely worth the visit!