The Gwydyr Hotel in Conwy

lovely hotel, great staff, food great and dog freindly.

Didn't stay in the hotel but ate here in the bar. Was nice to see Brew Dog IPA on tap. Service was good unfortunately the food wasn't. Ordered a sirloin steak. As I was in the bar, I couldn't have the blue cheese sauce to go with it. The steak was poor. Very under cooked for a medium rare and not great quality. Chips weren't great either, poor oven chips. Such a shame

We were told we could order food upon arrival, however, only after purchasing a round of frighteningly overpriced drinks were we told that we had to in fact be a guest at the hotel to order food. I'm sure it's not awful there, but we certainly had a terrible experience.

We had a great Sunday roast beef dinner and the steak & Guinness pie, it was all fantastic and great value, thank you, see you soon.

We had an evening meal in the hotel, highly recommended to family and friends. The meal was fabulous and the service from all the staff was excellent. Mat who looked after us was very friendly and efficient. Would definitely revisit if in the area again

*review about restaurant* Being honest the burger I had here was quite nice. However the whole experience was tainted by the fact a pint of coke was £5.20! And a glass of soda water was £3!! We paid £55 for two cheese burgers, two cokes and two glasses of soda water. The prices are absolutely extortionate. I haven't paid that much for a coke ever. The staff were friendly, and the pub is nicely decorated and in a good location, but those prices are impossible to justify.

Decent loos. They have a DOG menu! I didn't try it but was impressed.

Me and my friend ordered pizza and burger. Visually pizza was fine but tasted like cheapest from grocerry store. Burger was visually as bad as in taste. I ate it anyway since I was starving after hiking all day. It seems I should be happy from the fact that 17gpb burger was edible at all and I didn't get sick afterwards. I could be much worse. Anyway 1/5 is and honest rate. We will never visit this place again

Had a lovely evening meal. Tasty food Wonderful Service

Good room, bit outdated with creaky floor but bathroom was spotless. Beds a bit hard but ok. Location is perfect for an afternoon walk towards the mountain lake. Breakfast simple decent but a bit overpriced

Fabulous place, great staff. Just a little pricey.

Really good value for food; me and my partner both thoroughly enjoyed our meals - the taste was amazing! Our waiter (we think the name was Dylan) was super welcoming and attentive which made the experience! It’s a shame we’re only here on holiday otherwise it would be a regular for us… :(

Lovely hotel very tastefully decorated. Well appointed triple room and plenty of bathroom linen. Staff were professional and friendly. Food was good. We’d booked a family room. We did have to make a complaint to the bar staff early into the evening as there was considerable ongoing banging from either a near by room or kitchen area. Not sure what the noise was but it prevented our 4 year old granddaughter from sleeping and went on until 10pm. There was also noise from a barking dog and its owner in a nearby room. Despite everything being very nice we did feel a little disappointed that having booked a family room it was so noisy. Would certainly recommend the hotel despite being a little ruffled by the noise and room allocation.

Lovely family hotel, recently refurbished and right in the middle of Betws y Coed. Parked 9 motorbikes with no problem. Staff lovely and very helpful. Comfortable bar with outside covered area behind. Thanks James, Jude and staff for a lovely stay.

Big servings! Lovely restaurant to dine in. Drinks also great!!! Must visit!!

Only stopped for a family meal, great staff and food 👍

We stopped by to have breakfast here for my mum’s 70th on the 12/7/24 and their service and location was amazing. The manager (I wish I got her name) accommodated all 14 of my family even though we didn’t have a booking, even giving us the bar area as there wasn’t enough space in the breakfast area, due to a big booking in their hotel expected to have breakfast that morning. The staff made our small breakfast pitstop to our holiday weekend one to remember and I can’t thank the two staff members who helped us enough! Thank you so much!

Wonderful central hotel. Very friendly and professional staff. Had a lovely stay. Highly recommended.

Popped in for relaxing drink with my daughter. We stayed and had bar snack of chicken burger and chips. The place is well presented, nice relaxed atmosphere and the service was brilliant as always. We have eaten dinner here before, on several occasions as it is local to us. Highly recommended. Understandably it gets very busy so booking recommended but not essential.

Fabulous choice of hotel local to Snowdon . Room was so comfortable- plenty of space for the 3 of us . Beds super comfortable too! All the staff were welcoming and friendly . We ate in the restaurant , food was delicious- can definitely recommend.

Great staff, warm welcome and lovely Sunday lunch. Would recommend.

Location and the hotel are lovely. The food lets this place down.

This is for the Bar food only. Very nice looking bar area and brilliant staff. However, the food was basic in flavour. Deserts were the best part of the meal. The lady who served us was a credit to the place.

Nice place for a drink but never again at those rip off prices.

Decent hotel in a good locacation in Betws-Y-Coed, food is ok but a little on expensive side, not keen on order breakfast on a form the night before and watch out for the bar closing at 10pm Monday to Thursday as we found out 10mins before hand (even though website says bar open till late). Bar staff was not happy when challenged if that applied to residents which he said it did, and I should expect it in a small welsh village like Betws-Y-Coed.

We were very disappointed with our visit. Food was not very good at all. We had ordered some food, the food was cold and hard, like it had been siting for some time before it was served to us. We ordered variety of different foods but everything was the same, cold and hard. We left more than half of every meal and complained to staff, members of staff did nothing of regards to this. For example ordered a pizza (came out of the kitchen burnt and hard, and tasted like it just had come out of the freezer, (I think a pizza from the corner shop would of been much better, or is that where they got it from even though it said it was freshly done by the staff!!!) Service from staff was terrible, rude and moody. We were looking forward to this meal as we live locally in Betws-Y-Coed, and thought what a great place to try for Father’s Day as the place had been done nicely! But food, members of staff, and extremely expensive for the food that was served was a joke! No discount was given for any of this dinner after even complaining! Do not recommend!

Friendly and helpful, meals are top notch. Will come again.

Its the second time we've been this year. Great service, lovely food and a relaxing atmosphere. We've booked again for Friday.

We have had the worst dinner during our 10 day visit to Wales here. It tasted like a warmed up meal. Sides were hard and overcooked, not enjoyable at all and a complete waste of money. When we were given the lunch menu for dinner we should have stayed away. We will not come back.

Lovely hotel. All staff at hotel were very friendly and welcoming at all times

Only went for food but the staff were friendly and food was lovely. Would go back and probably stay there next time we around that area

Great location in the centre of Betws y Coed, hotel has had a fabulous refurb since our last visit in 2020. 6 of us on our motorbikes Stayed for 3 nights whilst touring Snowdonia. Fabulous bedroom and a terrific bathroom. Breakfast was excellent as was the dinner that we had on our first night. Will definitely be back

I couldn’t imagine the place better than this for stay It’s an amazing location, beautiful room, very friendly hosts and I have decided Oakfield as my holiday retreat

Didn't stay here, only had dinner here, glad I didn't stay here though as the place stank of dogs, obviously it's a dog friendly hotel so it's understandable. Service was good as we did get in quite late but unfortunately the food wasn't great, not bad but definitely not great.

Very impressed, staff are wonderful, very friendly and efficient, food is amazing, hot and fresh. Had 2 meals as well as breakfast and highly recommend it. I give it 5 stars without doubt. Sorry to be leaving, thank you for a wonderful stay

This hotel is beautiful, the staff are exceptional and myself and my dog were made truly welcomed. I would definitely recommend to all and I will definitely be going back

After dining at other pubs locally this was a total contrast. The bar areas are dog friendly and very well decorated. The beer and service was excellent and so was the food. Would highly recommend to all. All facilities and areas were immaculate.

Food was overpriced and a bit bland, i did order extras on my burger, paid for them, but never got them. I did tell the server at the time, but he couldn't be arsed do deal with it.

We had a couple of days climbing and stayed here, a basic room but perfect for three mates. Decent central heating and very nice bathroom and shower. Good bar downstairs with cracking Espresso Martinis. Our hire car was flat in the morning and one of the staff went out of her way to get us going again, thank you so much

On 21st,April, 2024 three of us had Sunday lunch at the Gwydir Hotel. The service provided was very good. The meal was excellent, very tasty, very good quality,food hot. Very good value for money. Ifan Hughes MBE

Our family of 7 adults and 5 kids ( age 1.5 to 12 years) had booked 4 rooms at this hotel and had an extremely bad experience - 1) the rooms were small with no flexibility of upgrade and heaters did not work at night , also the beds were really small and could not accommodate 2 adults and 1 child of 4 years old. 2) the staircase is extremely narrow , no elevator and we had to bring our own luggage 2 floors up. 3) the staff is not helpful, do not provide any solutions 4) we did not have any towels in the room when we arrived 5) the walls of this hotel are not sound proof so there is not much privacy 6) we had arrived around 9 pm after a long travel to this hotel... since there are not much options to dine at late hour ... we got together in a room to cook for our 5 children (which included 1.5 year old baby ) , and were asked by the staff to "control" the crying hungry baby. 6) the manager called us a few days later to inform that he would charge our credit card for the following a) making noise and complaints from other guests (it was the crying hungry baby) b) false allegations of missing towels (I asked for it at the reception since we did not get any when we arrived) c) false allegations that we had extra people living in the rooms (they thought of this since i asked for extra bedding as our family of 3 - my husband + 4 yr old daughter and I could not sleep on their small size double bed) 7) the manager told us that if we take back the earlier bad review - he would not charge us anything. All in all a very bad place to stay.

No sugar!?....🤨 Apart from that good hotel.

Lovely.good food . Friendly staff x

Guy behind bar gave us a lovely pot of tea and a bickky each (yay!!!!!) coz he had no cake. Our own private room, too, to the right of the front entrance. Thank you sooo much. Perfick

This review is for the restaurant/food only as we didn’t stay at the hotel. The staff were extremely lovely and accommodating. The atmosphere of the restaurant was wonderful. A cozy and inviting space, that is tastefully decorated. The food was unfortunately hit and miss. I had a Gwydyr 8oz burger which was nice but could have offered more for the price. It was a very simple patty in a bun with very little sauce or garnish. The meat tasted good but was slightly too salty so I had to compensate by adding various sauces to it. I am from London, and £19.50 for a burger is expensive even by London standards. So I had higher hopes for my burger than just a bread with a patty and some lettuce and an over salted thick piece of bacon. My partner ordered a 16oz version of my steak (photo) and that was also overcooked on the outside and pink on the inside. With very few garnishes, and a thick layer of very salty bacon. The coleslaw on the side was a teaspoon size in a tiny ramekin! The chips however were quite nice. A friend of mine had the Hake wrapped in Parma ham and unfortunately this one was inedible. The fish tasted old and overly fishy like it was either off or borderline off with a metallic aftertaste. I didn’t dare have more than a bite and I had to discreetly spit out even that into a tissue. My friend is way too polite, so she tried to eat it all with the help of lemon juice, tartar sauce and an extra order of gravy. We thought it would be a whole piece of fish in Parma ham, but it was a sort of mashed up flakey version of hake, stuffed together in the Parma ham, with it acting like a pillow case to hold the contents together. I love seafood , I eat fish and shellfish all the time, and there are few things in the world I don’t eat, but that Hake was truly awful. I hate to say this because the staff were very friendly and some of the people were happy with their food. The people who ordered battered cod and chips said their food was ok. We ordered 4 portions of blue cheese sauce that they forgot to put through with the order, so the sauce arrived late, when everyone had almost finished eating. Of course accidents like this happen so not really bothered about that, we asked for a takeaway container to not waste the sauces and took it home with us. The overall 3 star is because of the friendly staff and the atmosphere of the place. Had I had to rate solely on food quality, and taking the prices into account it would have been a 1* review.

Great food, service and hotel decor was modern Staff were very friendly and the Sunday roast was fab! 🙂 We had sweet potato and coconut soup and pate to start. Very tasty Would recommend

Great service, fabulous food. Called again 16/2/19 great as always, good work guys. Called again on two occasions, one time had add the split bill up for them as they were having trouble doing it and March 2024 stood at the bar and totally ignored for 5 minutes by three staff..I left

Great Sunday dinner! We went for Sunday roast today as a group, and it was great. The new restaurant is a really stunning space and the food was top quality! Great service, perfect atmosphere. Thanks!

Very friendly staff thank you Jane for being so nice friendly and helpful really enyojed my lunch there

We had made a reservation for dinner for 4 people about a month before our visit. However when we arrived we were advised that there was a waiting time to be served of 1 hour. This was because people without a reservation were accommodated, which is fine provided the restaurant can serve everyone in a reasonable time which they could not.Having waited over an hour to be served, the food was cold and really poor and the staff totally disinterested.There are some good restaurants in the area, this is not one of them, it is probably the worst

Most places were fully booked but this had space, so despite the terrible reviews, we gave it a go. Everything appears ok when you arrive in terms of decoration and ambience, but that all changes when you meet the first member of staff who points you to a table with no grace, gratitude and any sense welcome. Ordering is by QR code on the table (which opens an online wording system on your phone) which means service is actually none existent. That said when staff do appear to present food and drink, they have all been trained by the same person... a person who you would not want to meet on a deserted street. The food is basic at the most basic level, more 1970's pub than 2020's restaurant, which at least matches the service. Please read this review and plenty of other reviews and do not let them have your money until they actually start to give a damn and up their game at some level. Not hard to do given how poor it currently is.

We had a booking here for dinner at 745. On arrival, we were told all the bookings had been cancelled as they had let too many walk ins sit and didn’t have our table anymore. As far as I knew this is not how restaurants run and with no one else in the village taking walk ins, we are unable now to have any dinner. Absolutely terrible way to run a restaurant and if they can’t manage to run a booking system, I doubt they are able to do much else.

Service wasn’t great. They wouldn’t do table service even though on the sign they had they would. Was just asked to download the app/website and order the food,drinks from that which was hard and time consuming. We got the food but no drinks were brought. We would have ordered desserts but found the app/website too difficult. Food was tasty though, we had the vegan burger and chips.

I thought I’d make good use of my time whilst waiting for our starter to arrive to write this review.Currently been here for 50 minutes, and we only ordered from the starter / appetiser menu….still no sign of our food, or an explanation for the delay.Really unimpressed with the service.

Tonight, we visited this hotel for dinner. After track and trace we were shown to our table and given the instruction to order food/drink through an app. No issues so far. Ordered the food/drink and then we waited, and waited, and waited. 2 tables that were in after us were given food but still we waited. 50 minutes passed so I spoke to the only visible member of staff - the guy behind the bar. Who then said service for food was between 45-60 minutes. I personally hope this isn’t the target time for this place because it’s not very ambitious. He said he’d get someone to check on my food and get back to me. 20 minutes passed and I still hadn’t heard anything. My girlfriend decided enough was enough and decided to tell them we wanted a refund. She was told that someone would need to come our table in order to process a refund (convenient). 2 minutes later our food magically arrived. Chilli corn carne ridiculously over spiced. Other dish was average, poor condiments on offer as well. So all in all, 70 minute wait for food for average food at best. Service was non existent. Clearly short staffed. On the topic of staff - one young guy wore his covid mask under his chin the entire time we were there and another member of staff completely blanked me when I let him by me when I went to the toilet.

As requested waited at hotel entrance to be seated at table outside after awhile guy said someone will be with you shortly five minutes later after rattling bottles behind the bar he came back and told us ok to sit at table that needed cleaning okay!! We asked if someone could come and clean it he answered yes whilst waiting we tried to download menu on app not very successful so after about ten minutes we asked another guy who was busy giving out drinks if someone could clean the table and take our order he said yes. After a further ten minutes the young couple on the next table asked for something to clean their table with having the same problem and tables were cleaned. Another ten minutes passed by and after another request for ordering our drinks and food sorted !!!!!Returning the next evening having given them the benefit of the doubt unfortunately it got worse, we had pre booked the restaurant for 5.30 on arrival and we were early so asked if we could sit outside and have a drink Yes take a seat the guy said I’ll send someone out to take your order fifteen minutes later we had to accost the same young man from the previous evening And tell him the problem yet again he took our order which came ten minutes after our allotted time in the restaurant. We had to pay at each step of ordering before we had received anything as if we were likely to do a runner at anytime overall a very disappointing evening I wanted to complain but apparently no one in charge

Arrived for a lunchtime meal after a long walk, we were shown to a table and told to scan a menu link and follow the app to order. Would have loved to just have got a quick drink whilst looking at the menu. After asking a staff member where a drink would be located in the app he didn't want to overly help at all. Once we had finally managed to complete the order, be added 'no onion' to one of the meals. Then you need to fill out your address and other details and then pay!! We got our drinks after about another 10 minutes, and then another 20 minutes the food came. I had a curry which was good, the no onion meal turned up with onions in the salad, so the details we'd added on the app were pointless.Whilst we were in there we saw other people struggling with the app and having long waits for drinks.I got the feeling due to it's location the bar/restaurant wasn't too bothered about customer satisfaction as you have to pay upfront, and a fresh bunch of visitors would be turning up the next day and the next day.

This place really was TERRIBLE, the drinks were awful and there is a clear training for staff. The food took two hours to come and when it did the scampi was raw, pie overcooked and we weren’t even given cutlery to eat it with despite asking twice. Would advise strongly not to eat here and not to pay up front before you’ve received your food!!

Came to watch the wales game with some friends, we were greeted by maddie at the door she seated up in a very polite and friendly manner she also helped us during our visit, We had a fantastic time, We had brilliant friendly service all the way through our visit especially from maddie will definitely be visiting again.

We called in on a busy Sunday afternoon to be seated immediately in the rear garden decked area.Service was very good and quick.All our lunches were cooked perfectly and deserts were gorgeous.The hotel looked very smart and clean a d after looking at pictures online it will definitely be one that I’ll look at if returning to Betws y Coed .

Absolutely disgustingTook over hour to be served One ordered drink was not brought Ordered belly pork Frozen chipsFrozen peas4 mouthfuls Pork first one inedible left the restCost £13.50You could have made this £2.50 at home buying from supermarket Even rats wouldn't eat it

Worst experience of eating a pub ever... Grabbed a table on Sunday evening as the pub we wanted to go to was full. The table had some plates on that hadn't been cleared but was the only table free. Ordered on the app, drinks arrived 20 minutes later and we asked the staff member if he could clear the tables who said he will get someone to clear them. Fast forward to an hour after ordering - no food and dirty plates still on table. I took the plates into the bar and stated that they had been on our table for over an hour to which the 3 members of staff behind the bar shouted at me to say I shouldn't sit on a dirty table. I expressed this was not acceptable to which they just shouted the same thing. A staff member came out to clear some glasses outside and stated to us they have a policy to not clear tables if people are still sat on them!? What if you want a couple of drinks after your meal, are you meant to sit there with dirty plates hanging around? I have never been to a pub over the many years of visiting them where they have a policy to not clear tables. We were also told the app stated that there would be an hour wait for food but we saw nothing to tell us this and looking at the reviews other customers also had no warning. Food came over an hour after ordering of which was sub-par for the money but edible. This particular staff member was the only one who had any customer service that worked there it seemed. We left, walked around Betwys-y-coed, got in car and drove past.... plates still on the table!

Came here for drinks only. Had to order our drinks through their app. After placing our order 20 mins had passed so we went to the bar to ask where the drinks were. I could see our drinks on one of the trays at the bar and was told our drinks will get made now. Another 5 mins passed and I went back to the bar just to cancel the order but the suddenly found our order and because they had been out on the bar for so long theyd gone flat. Definitely won't be visiting again

We were here a week or so ago, and the meal was beautiful! Well cooked and presented. Great service too.. Brilliant!!! ❤️

Came in for some lunch with my daughter and grandson. It was very busy and we could see that the bar team were very busy. We were greeted by a lovely gentleman and he was very polite, friendly and very helpful. I was impressed with the new refurb, and the changes they had made inside and outside of the hotel. I will be visiting again with my family as the food and service was great.

We had a fair wait for our pizza and burger main course - not helped by a large group being in that night for food - and this was slightly frustrating. But the nice manager was happy to offer my friend and I a free brownie each for pudding which put a smile on our faces. So do visit this place for hearty pub food and good local beer.

We stayed at the Gwydyr hotel and ate in the restaurant the first night. Worse meal we’ve had in a long time. The staff seem to be fire fighting the whole time. Drinks ordered through the app take at least 25minutes to arrive, if they ever do. Many times I had to go and ask if the drinks sat waiting on the bar getting warm were mine.They forgot our starters and sent mains instead, which in hind site was good as the mains were pretty rank - it’s clearly frozen food. When we complained about our meal the manager wasn’t interested and just wanted to get away to deal with others. He promised a refund but this hasn’t materialised yet. I did wonder why they take payment for food when you order but now I know why. We avoided this place for the rest of our trip and had much better meals elsewhere. Seriously avoid this place, even for drinks unless you like waiting for disappointment.

Do not bother!!! I already wasted my time eating here, so I’m not going to bother wasting more of my time writing a big review. If I could give 0 stars I would. Food/drink/service - All Appalling!!Wish I had read the comments on here before wasted £115!! Children went away starving, we left everything.. including the nasty cheap wine!!

Food took 2 hours and 30 minutes to come it is disgraceful the staff work there socks off and there is only about 5 staff on shift and the management is terrible had a man come to the table 3 times thinking it’s our food the staff are running round trying there best but they can’t manage it they need to get more staff in the food is overcooked or undercooked they can never get it right I stayed 4 nights and would not recommend eating at their restaurant eat ANYWHERE ELSE

Probably the worst experience ever, you think a place as busy as this would be use to customer service.Tried to order through the app website, no table number asked member of staff and got rude reply like we were just meant to know what table it was.Ordered 2 paninis and some chips and nothing for 40 minutes spoke to staff and they someone should be straight out they weren’t and after another 20 minutes we got a refund and leftAbsolutely no point in this place being a business, the man stand owner need to be gone and people need to stop coming here

well priced, local produce, delicious, never had a bad dish...spicy chicken wings best ever tasted...nachos fab...i love a scampi and chips

I booked two Tables for 10 friends. Four friends on one table waited 10 mins for firstl drink before chasing order to be told it would be another 20 mins! They left at that point which as the host was embarrassing and upsetting. On our Table of six we placed initial drinks orders and it took three attempts to get the order right. Starters took an hour to arrive and another hour for the main course. One main was inedible so that was returned and a substitute ordered. The room was cold and we had to ask three times for logs to be put on the fire.Food was dry, bland and not cooked well. It was a busy night I get it, but it was the worst service I have ever experienced. We complained to the General Manager James and we asked for a substantial discount off the bill. A discount was forthcoming admittedly but not to our satisfaction. He did apologise profusely but at the end of the day did not go far enough. Yes they were short staffed and had only recently opened inside after lockdown but to try and serve hundreds of meals and drinks with only a few staff was crazy! The staff were all clearly stressed but did what they've could ro help during the evening. The Management are clearly responsible for the situation and need to only take reservations for the number of covers that the staff can mamage to serve. A very upsetting evening. Go ANYWHERE else.

Fantastic food, service and very friendly staff. Hotel in stunning location with nice views. Highly recommend.

Loved every thing we ate from the breakfast with the outstanding mushrooms through to every course of our delicious dinner and wow the cockails and the chilled to perfection drinks

My sister and I stayed for 2 nights. Had meals both night enjoyed both meals. Staff very friendly covid safe. Would defo return

We prefered to eat in town, for the good choice available. This is not the cheapest place, but the food is good. Football fans are well served, as there is a white wall in the dining room with an overhead projector.

I wish I had read the other reviews of this place before booking a table! The food is overpriced and very poor quality, you would eat better food at a Wetherspoons and pay half the price. Service was slow but the staff were clearly rushed off their feet and we had to ask for our table to be cleaned, really not great Covid safety. The food was poorly cooked, possible microwaved. Sauces were watery and the meat a very odd texture. We complained and an apology was made by our server but no offer of removing the barely touched meals from our bill.

We were there for food on Monday, service was very long waiting and unfriendly. I understand they were overly busy noticed only two person doing everything that evening we appreciate that but food was really bad quality the price they charged.

When we arrive I had to ask three times for our table to be cleaned, during coronavirus pandemic. Food very poor and over priced for the quality.

We were in Betws-y-Coed over the August bank holiday weekend and booked a table for the Saturday night. I was surprised to get a booking at such late notice, as the whole town was extremely busy, and now I know why! The staff were all friendly enough, but the service and the food is just not up to scratch. Once we were shown to our table I had to queue up for about half an hour just to get a drink. There was only one "barman" serving, and he was nice enough but was certainly not in any rush. Why they couldn't put more staff on when the queue was snaking half way around the hotel is a mystery. Once I got to the front of the queue I decided to order our meals at the same time as I didn't want to have to queue again! When the meals came, they were overcooked, dry and unappealing. I had the half chicken and my son had chicken nuggets. They were overcooked and on the verge of being burnt. I know it was busy, but surely these aren't difficult meals to cook? I wouldn't recommend this place.

Stopped here for a pizza for Lunch. After 40 mins no food arrived, when others who arrived after us had their food, had to ask and was told that the order didn’t got through the till. Waited another 20 mins for pizza to arrive. Asked for complementary drink which I had to ask the manager, the the manager was too busy to “trace” our order and the drink never arrived. Appalling attitude from Manager and staff

Ate here on a Wed and benefited from the eat out to help out deal although we didn’t go for that reason. Sat outside and went to order at the bar. Brought our drinks outside and lunch arrived in around 20 mins. Steak pies were delicious as were the chunky chips. Also had some sandwiches which were nice but the pies were definitely nicer!

I ordered a cup of tea and a sandwich from the bar for lunch, to eat at a table outside. The tea was served, already poured into a large bowl-like cup (like one intended for an extra-large coffee) but the cup was only half full. Odd! It was extremely weak. Why not I leave the tea bag in the cup so that customers can brew their drink to suit their preference?Half an hour later, my tea had gone cold, but my sandwich still had not arrived. I went back to the bar to ask what had happened, and it was served about 10 minutes later (after a server had tried to give us someone else’s meals). The sandwich itself tasted OK, but included a lump of cellophane- presumably the ham had been wrapped in cellophane before being sliced. Overall, a very disorganised and disappointing lunch.

Quick Summary:+ Great location+ Interior and atmosphere- "Okay" food. For the same price the Stables is unquestionably better quality.- Lack of signage. Two signs would have improved our visit "Our website doesn't let you finish ordering, please order at the bar" AND "please seat yourselves"-Staff were overwhelmed so service was abysmal in speed and quality.Full Review:We visited as a group of 5 for lunch. When we arrived we queued behind a couple and nobody came to show us to a table or ask if we were okay.Straight off the bat, a sign saying "please seat yourselves" would have done the trick (although seating yourselves when tables need vigorous cleaning more than ever is a bit questionable...)Once sat down, the interior of the restaurant really stands out. It's spacious, nicely decorated and has a good atmosphere.We decided to use the website given on the menu to buy our food/drinks. After we went through our options and went to pay, the website tells you its actually "closed". It turns out the website doesn't work with the 50% off discount so they disabled it (although it clearly does take the money off the items so I'm not sure that makes sense).We queued at the bar and managed to order. The staff were clearly overwhelmed and or understaffed for the amount of visitors, especially considering the eat out to help out promotion.50 minutes of waiting, we eventually get our food. Other people who came in after us got their food a lot earlier so you could tell things were not organised.When the food arrived, all I could describe it as is "okay". We weren't expecting fine dining, but this place charges similar prices to the Stables down the road, which has WAY better food. This was your standard pub grub.We originally thought we'd come back the day after for dinner but decided to go elsewhere, given the experience.

Classic pub grub. Good selection of food, good options for welsh/traditional cuisine, good price and great hospitality all around. Thanks 😊

We just stopped off on our way back from a Ogwen Cottage walk. Ideal to use the bar area for hot drinks, soup and chips. Allows dogs in the bar. The service was a little slow at the bar and sadly the app service said it was closed so couldn’t use the table service.

Absolutely disgusted in what my partner has been through at your establishment today, was refused a high chair for our 6 month old baby, waited almost 2 hours for her food only to arrive burnt and half of it missing, rude staff absolutely no clue in what they were doing! As locals living only in bethesda i can assure you we will not be visiting your establishment again and would advise anyone else to visit the stables up the road. Gwarthus!!

I visited the Gwydry Hotel recently and was disappointed with the poor service my friends and received. Our meals arrived without the vegetable component (which we had paid full price for). When I queried this the staff member, he said they had run out of the vegetables and he only reluctantly offered us an alternative when I said I was not happy with my meal. Another staff member blamed us saying we were an hour late, despite us being ten minutes early to our reservation. The food however was reasonably nice it’s just a shame the staff were not helpful.

Today we enjoyed a fantastic meal at Gwydyr. The staff are very friendly and the quality of the food was fantastic. Hotel had all Covid safety in place and we had to scan a code on the way in to register. Fantastic service thank you.

We visited Betws yesterday and decided to have lunch at Gwydyr. Not only is the hotel in a perfect location the warm and friendly service we had from the staff also made our day even more special. The food was great and we had a great time.

We used this pub on both nights of our stay in the area and we think a little praise is needed for the staff in these difficult times. Our food and drink were served in a pleasant manner within a quite busy pub. Yes the meals did take a while to come out and one customer did give the bar staff a hard time but they remained calm and pleasant which is more than can be said for the customer. “Perhaps he needed a cuddle”

Lovely hotel and lovely staff, they couldn't do enough for us, good choice of food and ales, Situated in the centre of where you need to be, lovely rooms with free WiFi, we will be back.

Well this place has very good food, the weight can be as long as an hour 15 minutes. Prices are moderate but not worth the long wait!

Blow torched fat under the guise of crispy belly pork couldn't even begin it - returned it once but same piece of fat brought back husbands fish was warmed up frozen so dissapointed

I am so sorry to write this review, but we have just had the worst experience in our family dining history. We came to eat some dinner this evening after a great day at zip world. After receiving swift service on the drinks we were really looking forward to a nice bar mealWe ordered three starters and five main courses. For starter we ordered haloumi fries, chicken wings and nachos with chilliUnfortunately when our starters arrived we were given burnt chicken and nachos without chilli. The fries were fine. After sending the chicken and nachos back, we received another set of burnt chicken and the nachos now with sweet chilli sauce poured over. When we questioned the chilli, we were told that’s what they do. The kids were starving so they ate what they could and we waited for our mains. We were then greeted with 3 of our five mains a burger on stale bread, chips still frozen in the middle clearly frozen chicken pieces and burnt ribs. We waited a further ten minutes for our remaining meals after which time we decided we were better off leaving as we could eat together now. Unfortunately it was from this point forward things went down hillWe suggested we leave and have our money returned for the meals not eaten. Janes the owner was insistent that would not be returned. Telling us we were rude to his staff during our time with them - which is totally baffling as we only saw the waitress for a total of 30 seconds. During our conversation about refund for the meal James was in fact told by another customer how rude he was being to me. I am also a bit challenged to share that at one point physically pushed by one of James team.It has been a bit of a surreal evening and one I am still fairly shocked about. Needless to say we then went to a fab pizza place and enjoyed a beautiful meal. Although we will be back to the area which is stunning, we will avoid this establishment.

It turned out the pub we had planned to go to required advance bookings because of COVID. Luckily this place was nearby and serving food outside the place has a relaxed atmosphere, with very friendly staff and tasty food. There was a new member of staff who unfortunately got our order wrong (a chicken curry instead of vegetarian) but the error was fixed quickly and we were given free drinks to make up for it, which was very generous ☺️ Would come again.

Looked for a traditional steak and ale pie and we found it here. Home made (I think), plenty of it and with great chips and veg washed down with Welsh beer. We were impresssed enough to go back the next evening this time for the chicken pie and it was just as good

Friendly staff, nice place but the food let us down. Ordered the steak was asked how I would like it cooked which I replied medium, what I got was a very small piece of chuck, over cooked and very fatty and non edible, hubby had the lemon sole which he did enjoy but was on the rather small side given the price. We didn't have a starter nor a sweet so in all fairness it might just be a case of hit or miss with the food.

Paid 14 quid for 3 pieced of shrimp and 6 pieces of fried squid with some old brown salad. Nuff said...

Fabulous staff, food and hotel very good ambience. Hotel been updated and looks fabulous. Good choice of food and very tasty