The Grill Room, Colessio Hotel in Stirling

I cannot recommend this place enough we were here as part of a group and I have got to say the dinner was amongst the tastiest and well prepared food we have ever eaten. We had three courses and each was full of flavour we left smiling and stuffed. Massive thank you to the chefs Blad and Jack for their amazing food both nights of our stay. We couldn’t have been more happy with the quality. The dining room is a relaxed setting and the waiting staff are so helpful.

Downside - Have to pay for parking but I have to tell you now, it’s the most smallest downside ever as the staff cannot treat you enough. Each course of food was better than the next. As it was our 1st wedding anniversary, we opted for the rib eye each and my god, it was cooked to perfection and a huge meal. The chocolate mousse is out of this world and could not get enough of it whilst my wife had the sticky toffee pudding and loved it. Both left smiling, happy and full. Special thanks to Mitchell and Aaron who from the start made us feel so welcome and made sure our meals and evening were perfect. Thank you so, so much and can’t recommend them enough. If you like a deep flavoured but fruity cider, I can also recommend the strawberry Thistly Cross Cider. Thank you for making our evening a truly special one.

Always a warm welcome from Hector and all the restaurant staff. Food brilliant and competitively priced. This place never disappoints

Afternoon Tea This was booked for my daughters 21st birthday celebration.We had a table for 17 and nothing was too much bother.The table was laid out beautifully and the staff were attentive but not overbearing.Blair welcomed the party and his service was excellent i would highly recommend afternoon tea .Will definitely visit again

Meal for two decent enough recommend booking table on arrival as due to staff shortages I was told I’d have to wait an hour before I could be seated although restaurant was basically empty

Great service and really good food. We will visit this restaurant again. The staff are really helpful

Dinner B&B package, but good food and enjoyed it all. The Moroccan lamb dish was lovely and the pitta bread was crisp. The port loin with the pasta was also very good. The extra two pounds charge each for the chicken and prawn tempura. thought was bit much as the portions were not large, but tasty. Nice restaurant.

We ate there as part of our package deal. The food was excellent and the staff very attentive. ( They all held their nerve even in the middle of a power cut. )

So post COVID 19 lockdown we expected the restaurant to be different and boy it was.Expect the wrath of staff if you forget your mobile or it doesn’t read QR codes.Limited choice with even more limited availability of the items on it.No atmosphere, staff all but frisbee you plates along the table at you so they don’t get to close.First post COVID visit and our last...dinner and breakfast the same story.

Went for afternoon tea was really nice but the pots of tea were only look warm.Not hot! Sandwiches were nice & scones & mini cakes! A nice afternoon.

The food was excellent & service too. Filet steak was prefectly prepared and cooked to perfection. Delicious!

I personally only ate once in the grill room but the rest of my party did eat twice in here. I had the fish and chips, and I can honestly say they were the best, and presented so differently from other restaurants I have had them in. The chips were big chunky oblong ones and placed like a jenga game with the fish delicately placed on the top. BEAutiful

We have eaten here several times over the years and it used to be good but it has gone downhill. Parking charges in place now - you have to spend £10 to qualify for free paring or you are £2.50 per hour. The building looks amazing as it always has. Inside it has changed for the worse. It looks tired and decor is uninspiring.No one else came in to eat in the 2 hours we were in for lunch. We went for a special birthday meal and told them it was a birthday meal on booking it. Napkin was dirty when I folded it out. No biggie but doesn't fill you with much confidence that other things are getting cleaned. Almost non existent vegetarian choice on the menu - if you are vegan you have no chance. One of our party asked what ciders they had and we were told Prada or Stella (not ciders??).Food wise - some ordered soup which arrived cold. Butter was solid so couldn't be spread on the bread. Another person ordered eggs which again were cold. Disappointing - mentioned it to the staff member who didn't seem to care but siad they would mention to the chef. Main courses - mac and cheese - had better school diners years ago - it was pasta in milk - no cheese and the 6 thick cut chips were greasy. Others ordered fish and chips which they commented as just ok. A side of sweet potato fries which tasted greasy and weird so they were left. Other dishes were no better.Very poor and disppointing - food was bad, service was slow despite being empty and it is just dull. Won't be back.

We came here with a works party for Christmas lunch. We cant believe how poor it was!Dried out pate for starters, followed by dried out turkey roll and stuffing so dry you could build a wall with it. We should have gone to Wetherspoons across the road.The staff and service were excellent however, but even they are being let down by the dreary dried out substitute for real food

We visited here using a voucher for afternoon tea .We were initially impressed by the decor in the restaurant and expected something special but it started off disappointingly .We arrived wet and breathless after climbing a steep hill with shopping bags and instead of letting us settle (my husband is blind so not easy ) the waitress stood over us until I got the voucher code up on my phone .Although the tea was brought quickly we had a long wait for the sandwiches and cakes .Overall it was a nice afternoon and would probably return if we were in the area

Received an Itison voucher for a 2 course Sunday lunch & wine at Colessio. Going on the exterior and interior of Colessio, I was expecting good things from the kitchen, unfortunately it really failed to hit the mark. Firstly, service was SLOW. It wasn't overly busy when we arrived (maybe 4 tables in), but it seemed to take forever to be served our food. When it eventually arrived, it was a complete let down. The Mac n Cheese looks liked something from you'd get at School dinners, very basic and nothing on the plate looked appetising. The Fish n Chips wasn't any better. The batter looked anemic and had no crunch whatsoever. For dessert, we went for the Apple and Cinnamon Tart. Again, another disappointment. The base was wet, with no bite to it and the Apple and Cinnamon topping had a jelly like consistency - not appealling. The ice-cream was actually the best thing we ate all day. Overall, though, just a very below par attempt at a 2 course lunch. We were hoping for something better from the Colessio, but unfortunately the food just doesn't match up to it's surroundings.

Recientemente almorcé aquí con mi familia y la comida era maravillosa, el salmón ahumado era hermoso y no estaba nada duro, lo que a menudo puede ser, el pollo de nuestros cazadores también era bueno y muy abundante con puré y verduras. El pescado y las papas fritas de mis hijas se veían muy bien en trozos de filete maltratado y ella también disfrutó su brownie, y el servidor fue amable y atento, incluida nuestra hija en la conservación. Me encantó sentarme en las cabinas de cuero blanco con espejos y flores por todas partes, ¡volveré pronto!

Despite its reputation, this place really seems to have gone downhill sadly, certainly from our experience this weekend anyway. Could be new ownership/management?, but it seems to have changed for the worse.Our previous experience at Colessio was very positive. Slightly higher-end dining, great food, good service and genuinely felt special. Perhaps Ed Bryne, the comedian was perhaps of a similar view, as he was also a guest there during our last visit!We were looking forward to our Sunday lunch, as we had an It Is On voucher from my Father-in-law as joint birthday gift, so we waited a few weeks to use it and thought we’d make a family occasion of it.Firstly, we don’t want to be overly critical of the two staff (male and female) who did try and rectify the situation towards the end of our our visit – Both remained polite and professional, one was clearly stressed and we suspect probably not getting much support from their colleagues? We were grateful that the bill for the additional food and drink was waivered, but to be quite honest that only seemed fair in the circumstances. (Something that’s only happened to me one before as far as I can recollect and that was by way of apology for the elastic bands I found in a curry!)Our main issues here were the shockingly slow service, lack of attentiveness of the waiting staff and to an extent the quality of the food. It took 2 hours 40 minutes for a 2 course meal, and my partner only got one of those courses as her dessert still hadn’t arrived when we decided to leave! The general level of service was lacklustre. Waitress happy to take our voucher on arrival, but then didn’t take our coats. We were asked if we wanted drinks straightway, but no menu from which to make a selection and we were due to get wine with our meal as part of the offer anyway. Had to wait ages to find out if these was a children’s menu available. Small details, but staff seemed poorly managed and/or trained or maybe just didn’t give a monkey’s?Our main issue was speed of service – shockingly slow but very little explanation or apology as to why. They may well have been short staffed in the kitchen, we don’t know, but can only guess …. There seemed to be sufficient staff on duty when we arrived, but learnt latterly that the lunchtime waiting staff ended their shifts at 15:00, with the reception bar staff then expected to take over so there seemed to be little continuity. It’s a sorry state of affairs when you actually have to go and look for waiting staff, and I don’t think we were the only ones as another disgruntled couple were also looking for the duty manager. Maybe the place was in meltdown but for a time it seemed like no one seemed to care.Food – mine as OK – Scottish mussels for a starter, Sunday Roast special for the main, well presented although food temperatures were a bit uneven. My partners fish and chips that she waited well over and hour for looked pallid and nothing particularly special – you’d probably get better in a Wetherspoons to be honest. Our daughter’s Mac n’Cheese again OK but had to make a point of asking for Mayonnaise with the fries and then had to wait ages for her dessert order to be taken.All in all this was very disappointing visit, particularly as it was a gift, from somewhere we expecting much more from. If the place is now under new management, seriously get your act together before it’s too late. Maybe you just can’t get the staff these days, but sadly, I suspect our recent poor experience was not unique.

Tomamos un té encantador por la tarde en el restaurante Colessio. La comida era deliciosa y bien presentada con sándwiches muy frescos. Y teníamos que tener una bolsa para perros, ya que no podíamos comer todas las golosinas.El personal era amable y atento, bien merece una visita.

No podíamos creer lo ocupado que estaba, pero no importaba Giuseppe, quien nos sirvió con una sonrisa y tan rápido como se cocinó la comida. El pollo que mi marido tenía estaba muy bien preparado y tuve un bistec maravilloso. Algunos dirían que la opción es ltd, pero esto fue excepcional y recomendamos encarecidamente

Reservado a través de Opentable. El personal fue excelente y tomamos unas copas en el bar antes de la comida. La comida estuvo muy buena. Fuimos un viernes por la noche y el único factor crítico fue la falta de ambiente, ya que había muy pocos invitados. En general, sin embargo, recomendaría encarecidamente

Pasamos un tiempo muy decepcionante en el Grill Room el fin de semana. Nuestro primer "suspiro" fue la gran lista de cosas que no están disponibles en el menú. Bastante ridículo dado un menú tan limitado.

This restaurant is next to the Highland hotel so we went next door to have a steak it was just lovely with a big glass of red wine.

Veg almost raw, meat very overdone, would not recommend a meal here. Much better value short distance from hotel.

A very nice place to go for something a wee bit more special, the only criticism is there is limited parking and even in adjacent streets in can be a bit difficult to get a space unless you go on Sundays

When I booked the Colessio Hotel I went via their website. Dinner for 2 for £30 each. Great food and terrific value.

Having eaten here before, we know they can do much better. It would have been nice if I was told upon booking a table that they were renovating as the options at the bar were very limited (I.e. there was no draught beer and no tomato juice). They also only offered three wines by the glass for red or white which was quite odd. What was apparently a new menu didn’t really give a lot of options and the variety you would expect from this restaurant. For example, there was no salad and no chicken on the menu. Having said this, what we ordered was cooked well and with the care and attention you’d expect from the collessio. We just expected them to be up to their usual standard. Just a bit disappointed on this occasion.

I booked a sunday lunch for myself, my mum and mother in law expecting to treat them to a three course meal selection as advertised for a cost of £16.95 per person. We were sadly dissapointed on arrival to be offered a much more expensive menu and so we all picked only a main course. Both my mum and i chose the duck with seasonal vegetables and we were left hungry as the portions were tiny and at £16.95 each totally overpriced. The decor though lovely could do with a good clean. The restaurant is filled with artificial orchids that are filthy with dust and the beautiful diamond mirror wall is smeared and dirty as is the wallpaper. I had been looking forward to eating here based on what i had seen online but sadly will definetly not be returning or reccomending to my friends.

We had previously dined here a year or two ago and it was fine. However our recent visit was very poor indeed. The restaurant was freezing, the place seemed worn out and everything tired. The goats cheese and beetroot salad was tasteless with limp lettuce, the two steaks were full of fat and grisly. Were very happy to end the evening early not interested in coffees or pudding at that point. The staff however in the most part were friendly if not skilled.

I’ve never been so disappointed in afternoon in all my life.

We booked a table for 7 of us Sunday evening for dinner. When we arrived we were asked straight away if we had vouchers which I found a little impersonal then we were presented with the ‘menu’ which was very limited and not what I had previously viewed online. I asked if this was the only menu and was told yes as they were updating their A la Carte menu - there was a choice of 4 starters ( none of which I liked) and I am not a fussy eater and 4 mains and a steak menu. The price on the menu online I had earlier viewed for a filet was £30 however on the menu we were given it was £35.. ( is this because we were using vouchers) there was also no chateubriand which I was looking forward to. I asked the waitress if there were any options of sides and was told ‘only skinny fries’ no cabbage no vegetables .... nothing..!! We ordered the sharing platter of steaks and the ‘sides’ consisted of 4 cherry tomatoes and half a burnt red onion - very disappointing for the £75 price tag.

Nice surroundings, good staff, food very good, menue limited but good. leisurely service though Prices on the high side.

Stayed at the hotel for two nights on a business trip. In the restaurant, on both nights, staff did not engage with customers and did their best to avoid them, so if you need a drink or to order your meal, you might need to set off some flares to get them to take notice. On the first night, I ordered scallops (£13), I got three scallops on a plate and on cutting them open, they were completely raw inside. Then had to try to flag down the waitstaff who were doing their best to avoid all eye contact, to explain that the scallops were raw. They took them away and brought back the exact same ones, cut open, and now cooked. Nice. Then dinner was served, and no salt / pepper on the tables, and had to go ask at Maitre D stand for someone to bring salt and pepper..I was continually having to get up from the table to go to Maitre D, to ask him to send someone over. Very annoying, especially as there were only four other tables with diners in the whole place at that time (6:15pm). I thought it must have been a one-off and tried it again for dinner the next night. However, after being completely ignored again, with all wait staff avoiding eye contact, I got up and left, without eating. Shameful for a restaurant that markets itself as 5 stars. Avoid unless you don’t mind a long wait and being treated like you do not exist.

Had a wonderful meal here on a Saturday night.

Llegamos a una bienvenida muy cálida de los camareros y nos llevaron a nuestra mesa de inmediato. Nuestra orden de bebidas fue tomada y tuvimos una muy buena selección de un bar muy bien surtido. Nuestros entrantes fueron ordenados y llegaron en un tiempo razonable seguido de nuestro plato principal, ambos cocinados a la perfección. La joven que nos cuidó fue muy educada y atenta. Nada fue un problema para ella, en general, fue una experiencia muy agradable y seguramente volveremos.

Habiendo estado antes en Colessio en varias ocasiones, tenía muchas expectativas para las celebraciones del 30 cumpleaños de mis amigos. Yo había recomendado a fondo el hotel.

Visited with family for lunch. Amazing value at £15 for a three course lunch! Generous portions too! Recommended. Great service (thanks Stef).

He visitado varias veces antes y siempre ha habido problemas con cosas básicas, pero esta noche la comida estuvo deliciosa, había 6 adultos y todos tenían platos diferentes, todo estaba muy bien presentado y muy caliente. El entorno de la mesa era encantador y el personal atento y atento. Un final encantador para nuestra familia. Navidad juntos.

Decidimos comer fuera este año y seis adultos y tres niños pequeños fueron reservados para el almuerzo de Navidad. Fue 75 por cabeza y fue tan decepcionante. Poca porción de pavo con una zanahoria, una pieza de chirivía y una papa. El servicio fue lento y nos sentamos esperando largos períodos para nuestras bebidas. El postre estuvo bien y hicieron un postre especial para mi nieto sin lácteos. ¿No hay ambiente real y se deja con hambre?

Un gran menú que ofrece algunos platos innovadores e interesantes: un hermoso entorno y un ambiente, coronado por un excelente servicio.

Revisited even after getting no replies to our previous complaint (still irks). when we walked in we got the impression we were not expected even though we had booked in advance. Meal was very good

I have dined a couple of times here. But recently ate a 3 course dinner here with a group of 18 people. The food and service were both fantastic. As a large table we were very well attended to and noticed that the other diners (quite a lot) were also happy and enjoying their evening too.

This establishment serves a incredible steak and side dishes. Staff are very friendly and help you with anything you may need. Even have you desert sent to your room if you wish a little more peace and quiet. Very well appointed and wonderful atmosphere,

Restaurant appeared to be run by Stephanie and her excellent team of waitress/waiter staff. Very accommodating with all requests. Really "service with a smile"

Food was excellent. Top quality produce, well presented and flavours of the dishes were brilliant. My wife's and I loved our starter, main course and dessert. House rose wasnt nice at all. I know it's the cheapest, but why offer poor quality wine with fine dining? We'll be back very soon.

I’ve been to this restaurant 4 times in 2 years, twice for Xmas dinner. For some reason I always think “maybe it will be better or different”. Nope, it is always bad.

I was gifted afternoon tea with cocktail for my birthday. Made to feel welcome by staff who were very attentive throughout. Lovely selection of sandwiches and cakes etc. Lovely ambience. Goody box to take away had a little jam pot so we wouldn't miss out on the scones - nice touch. Free parking for the duration. A wee gem of a place and not far from the centre.

Staff very pleasant. Chairs very low could have done with a booster seat. First course tiny. Main course was a little pile in thle middle of the plate. Plates cold food cold lamb chops one small chop and a little scrap attached. Most of chop consisted of slimey uncooked fat which only left two small mouthfulls. I do not normally have desert.this was just ok just a piece of chocolate sponge and a Small ball of ice cream absolutely uninspiring . It was either that or a visit to the fish and chip shop on the way home . We will not be back

Used 2 itison vouchers for afternoon tea. Two vouchers means 4 servings but unfortunately we received scant portions for 3 only. When we challenged the waitress replied "oops sorry" no other statement. I emailed the establishment twice and they never replied about the overcharge and how they would deal with it. Food was good but customer service and after service is zero

Came here with the family to celebrate our fathers 70th and I have to say it was a lovely evening from start to finish.

Über Geschmack lässt sich (nicht) streiten. Der Salon ist sehr plüschig und mit Sesseln, in denen man tief versinkt, ausgestattet.

Lovely resturant, staff friendly a nice atmosphere.This hotel is close to Stirling Castle and central to the town. Only thing I found disappointing were the sandwiches were very basic.One of the tuna sandwiches had very little filling in😕 it. Overall worth a visit.

Went for a return visit after thouroughly enjoying our orevuous visit. Did not disappoint everything was better than our last visit. Everyone in the restaurant should be proud of their establishment

Sadly, this place is still lacking any character. The service is poor despite having plenty of staff.

The restaurant is very comfortable. Very elegant surroundings. The food is good with good selection. There were four of us , I had such , my husband , scallops and our friends had lamb and smokes haddock . All these main courses were excellent . Not hugeortions but well cooked and good presentation . The service was also very good . TheHote, us well situated on the way up to the castle . It is moderately priced our meal for 4 including drinks was£140

Spent the evening in the Colessio Hotel with friends, had a fabulous meal with great atmosphere around Christmas time. Staff although very busy were friendly and attentive. Would visit again.

Worst afternoon tea I have had. Go for treats like this often and by far the worst. Scones tiny, hard looked stale, tea never arrived, asked about this when the bill came and was told I have to ask for it, I mean you book afternoon tea but tea doesn’t come! Luxury hotel is a joke, waitresses not attentive, never asked if everything was ok, no apology for the tea scenario, if this is the case it should have been explained. On reading other reviews pots of tea came to other customers tables but we seemingly had to ask for it. Never been back and definitely stay clear of this place

Tried this restaurant for dinner. The meal was one of the best we have eaten. We were warmly welcomed and served by very attentive staff. All in all this ranks as one our best eating out experience. If you're in the Stirling area this is THE restaurant to visit.

I went for dinner in the grill romm with 6 friends, and was very dissapointed.

My wife and I were booked in for afternoon tea on a Friday afternoon. We arrived about 5 minutes early and were asked to take a seat in the bar area while they set up a table for us - not a problem, we were early after all! 15 minutes later we were still waiting in the bar area, a couple came in and were seated right away and we were about to go and say something when one of the bar staff came up and asked us if we were waiting on a table, we explained that we'd been asked to wait and he said he'd sort it. A few minutes later we were shown to our seat.

Visited midweek using an itison voucher for afternoon tea and cocktail.

We had a birthday dinner, party of four. None of us enjoyed our meal, all were disappointed. The service was really poor, it was very quiet but still the waitress was not attentive, we had to wait way too long repeatedly at every stage of our meal (e.g. waiting over 5 minutes for ketchup by which point my burger was cold). I would not go back.

I had arranged a dinner for my boss as well as some very VIP members of our company here. I myself did not attend the dinner but the attendees were very impressed with the care and attention they received. My boss is gluten free as well as meat and dairy free and the staff ensured that her specific needs were met with the greatest care. Alexis the server was clean and presentable as well as friendly and welcoming. She is a true credit to her profession and I will be arranging more VIP high level dinners for my company at Hotel Colessio as a result of her diligence and excellent service.

It is so nice to have an eatery in Stirling that isn't all fried foods or Indians. The atmosphere, menu and service make it a really enjoyable visit each and every time we visit

Well to say I'm disappointed and embarrassed is an understatement. Decided to take my Father and Mother in-law for afternoon tea to the 5 star Colessio. Wee family day out along with the kids and wife.

We arrived at 1600 on Sunday 25th February and were surprised at how busy it was, however always a good...

Limited menu at breakfast and dinner. Hubby really struggled to pick something and not a fussy eater at all. Portions...

We were very disappointed in the afternoon tea at this hotel. The sandwiches had very little filling in them and...

Our waitress took our pre-dinner drinks order at the same time as our a la carte food order. I had...

Great setting and service. High end menu though very pleasant. Went for lunch and had a relaxing time.

Very shabby hotel. Cheap worn upholstery and carpets. Dining room chairs are actually very low accent chairs, much too low...

We had a family meal here last night for my Dads 70th Birthday! It was excellent. Everyone was really pleased...

Having visited hotel colessio last year and thought it was lovely we decided to visit again last night it was a disaster.

5 star performance from the minute you arrive. Food amazing, staff very professional. Definitely recommend and I shall return.

We decided to try this place for our meal,it was very nice and our service was excellent,the staff were very friendly.

Impressive building, used to be Stirling Royal Infirmary set halfway up the hill going towards the castle. On entry the black and white décor looked impressive but on closer look was decidedly worn and tired . To be fair the present owners have not been there long enough to instigate changes . The bar is definitely not one to stand at and although has an impressive display of bottles , spirits etc , only a choice of 4 beers low quality unless you actually consider Tennents lager premium , I would expect quality premium beers to be on offer in a boutique hotel charging circa £150 per room. The seating area was very comfortable and lunch menus were promptly delivered .

The dining room is beautiful and one expects to have a lovely time. However service was shoddy (manager, waiting staff and kitchen not communicating with each other), food was not as described (the kitchen could not find the bananas? for the banoffee waffle so instead of asking us if we'd like to select something else they just brought without and offered us berries instead), coffee came before desert (about 20 minutes before and so was cold) and we sat for over 2 hours in all waiting for all this mediocre food. To be fair they reacted to our complaint very well and we ended up not paying for coffee or desert, in fact bill was less than half what we expected to pay. But its a shame because they could do so much better.

Have visited a few times, for drinks, afternoon tea and a couple of express lunches.

Excellent from the moment we walked in to the moment we left, excellent server great value for money, the four of us enjoyed our meal and would recommend.

We were given a gift voucher for afternoon tea here and were looking forward to it but it unfortunately fell a bit short of our expectations. When we arrived the restaurant was empty apart from one other couple so there wasn't much atmosphere although the decor was lovely. When we came to order we were very surprised to find that they only had English breakfast tea or a selection of ffuit teas. I was so disappointed as I prefer a lighter tea like Earl Grey. I had to settle for the English Breakfast and asked for a pot of water to keep it 'weak' but before the tea arrived the waitress came over with a box of Darjeeling tea bags which I chose to have instead. I then noticed a sticky lump of food/jam on the edge of the table and had to ask them to clean it off. The girls who served us were lovely and very apologetic and I felt a bit sorry for them as it wasn't their fault the hotel had run out of Earl Grey. We really enjoyed the food and the service was good but we wouldn't rush back. Any establishment doing afternoon tea should have a selection of traditional teas on offer.

Went to this hotel for afternoon tea. Beautiful building in the historic centre of Stirling's old town, neo classical facade. Parking is very, very limited, due to its position on the centuries old castle rock site. On-street parking is plentiful and mostly takes care of that problem.On entering the building, the downside started to emerge. The carpet in the reception could have done with a whisk round with the G-tech, sometime in the not so recent past. The Grill Room is very Ascot Gavotte with its black and white theme. Well, black and not so white. The gaffer tape carpet repairs were a really classy touch. To be fair, our visit was at the end of the season and these shortcomings might have been down to end-of-season tiredness.What is less easy to overlook were the sandwiches. Meagre, messy and in one example, rock hard inedible. Cakes were great! On the other hand, we couldn't overlook the fact that tea arrived without milk or sugar. I had to seek out a waiter, who seemed surprised and just a bit offended that we should need these.The hotel looks luxurious and classy: it's not.

Dinner was very good but my poached egg at breakfast was served on a cold plate when I wassail eating my cereal

Very disappointing visit to Colessio today. We had been given a voucher for an afternoon tea and had been looking forward to a nice afternoon out for months. At the time of booking I mentioned several intolerances and just a dislike of butter on sandwiches. I was assured this was no problem. We arrived, were seated and waited a little while for a glass of tap water. We were then offered a menu to choose from. This was quickly removed and we were informed that due to our food intolerances they would bring us a special plate that had been specially prepared. The food arrived, looking ok and then I noticed that the sandwiches were all buttered. I managed to get someone’s attention 5 mins later and then had to wait a further 15 minutes to get a fresh plate. We received what felt like a very insincere apology and were left to it. The sandwiches were ok- nothing special. The cakes were fine- but if I’d wanted Mrs Crimbles/ Sainsbury’s taste the difference I’d of went to the supermarket and bought them myself. Having had afternoon teas in places like the Blytheswood and Norton House who both offered a fantastic selection I am so disappointed in Colessio. We had intended to have a few glasses of fizz and a cocktail or two and make an afternoon of it but after that and not even being offered anything further to drink we decided just to leave. While we were waiting for our jackets we were asked if we’d enjoyed it. I replied that I was really disappointed and was asked why. I explained and again received a very insincere apology and was informed that they do their best with intolerances. Sorry but this just shows a complete lack of knowledge or interest from their side. Food intolerances are not uncommon anymore so this simply not an excuse. And a 15 minute wait for a plate of sandwiches is just ridiculous.Definitely won’t be back.

My friends and I booked a table for afternoon tea, and we will definitely return, cannot fault it at all.We were seated immediately and our waitress asked if any of us had any dietary requirements before being asked whether we would like tea/coffee/hot chocolate (one of us opted for a glass of prosecco - which was served in a lovely glass with a strawberry in it).Our sandwiches etc were served shortly after, and it all looked and tasted very nice. There is one of each item for every person having afternoon tea, which is ample and it does fill you up.We were approached a few times to check if we required a top up of drinks and if everything was okay, staff were attentive.The decor is beautiful, very stylish. The car park isn’t very big, however we did manage to get parked at rear of hotel (failing that, there is on-street parking outside hotel).All in all, a very pleasant experience and will look forward to returning for afternoon tea again soon.

We had a meal here on Saturday with my family to celebrate my brothers birthday. We were a large group of 9 with a baby. The decor is lovely with very comfortable chairs. There was a great choice on the menu and all the food was fantastic - beautifully cooked and very enjoyable. The one area I was to highlight is the staff - they are excellent. All of the waiting staff were very attentive and polite, but I would like to make a special mention of our waitress Stephanie. She was really fantastic, she was great with my nephew and kept him very entertained. She arranged a little birthday dessert for my brother and even phoned and booked taxis for our journey home. She really did go above and beyond to make our evening enjoyable and she is a credit to your establishment. We will definitely be back.

Great service and food in a fantastic location. We dined here the night before my brothers wedding and had great service along with fantastic food we could not fault the colessio.

Sunday lunch with my son today. £16.95 for 3 courses and it was very good. The staff were attentive and helpful but not intrusive. (The lovely barmaid who just started today was very welcoming too.) I liked the ambiance of the grill room, it's kind of relaxed/swanky. Would definitely return. (Thanks to the waitress who swapped the table settings to a table we preferred.)

Sunday 27th august came for lunch. Food and cocktails were good but service appalling!! Young lady dragging chairs across the floor most of our meal & we were ignored numerous times. Had to go to the reception to get my bill! Not the cheapest of places - staff really need some training in customer service!!!!

Booked a table as we were staying in the hotel. The Grill Room is visually stunning all black and cream with mirrors. Plush seats and lovely decorated tables kept the swanky theme going. We were sat promptly and asked what we would like to drink etc and all was going well. Then we sat for about 15 mins with nothing. We were asked a further two times if we would like to order drinks to which we replied "we have ".Anyway, drinks eventually came and we ordered steaks and all the trimmings. Food came resonably quick and looked nice but once we started eating the steak was actually quite chewy and the fat was hardly even seared. I ate what I could but left a big bit. Too much work. My partner commented that other people were sending back their steaks but I couldnt be bothered. I had ate all the sides and didnt want to be eating alone like the lady in the seat behind us who also complained and sat with nothing for ages......Anyway, we finished eating, politely said nothing and ordered desserts which were lovely. We were not asked if we wanted more drinks and we had to go find a waitress to pay our bill. Such a shame and a disappointment when the place looks so professional.

Took my daughters for afternoon tea - had already informed them that one of our party was vegetarian. Welcomed and shown to our table, ordered drinks and requested tea to be brought later. Staff were attentive without being intrusive. They brought the usual 'cake' stand filled with three of everything - when we reminded them about the vegetation, they brought three further sandwiches- there didn't seem to be a vegetarian substitute for the sausage roll - which would have been nice, and when you are at a 5 star establishment I would have expected. All this could be overlooked, until we came to the scones - which were inedible, tasted of bicarbonate. When they came to remove our dishes we requested a 'doggy bag' for the couple of cakes/pastries that were left, and also informed them of the inedibility of the scones, kinda clear from the half eaten ones on our plates and three uneaten ones still present - were told the chef would be informed....we received no follow up on this, no offer of replacement nothing. Again, poor from a 5 start establishment.

We came for lunch here on Sunday 27th. Seated quickly but after that service went downhill. Took almost 20 mins for a drink order to be taken then a further 10 for food. Food and cocktails were great and couldn't fault them but service really let it down!Took about 20 mins after finishing for plates to be cleared and anything else to be offered. It wasn't busy in the slightest as staff just walked past us without even looking in our direction - it's a really over rated place that claims to be better than it is. Much nicer places to go in Stirling where staff are more attentive

Visited with 5 girls for a 40th birthday celebration and encountered such a shocking experience we will certainly remember the lunch for all the wrong reasons.Seated promptly we then waited for orders and drinks which arrived after almost 30mins. The poached eggs were solid and the hollandaise sauce was split and the waiter' s response was "aye...that happens" and replaced them with a dish of melted butter. Mains were fine but an order of cauliflower cheese for 5 was met by one tiny portion that would have fed a small child. Now it gets really bad... by now we have been seated for an hour and a half and managed only 2 courses. We order dessert and wait a further 30 mins for them to arrive. Rhubarb crumble tart and custard was a pre baked pastry case , 4 pieces if hard rhubarb..and that was it. The thimble of custard was .. wait for it ... synthetic banana custard. The meringue was actually ice cream and coulis and a cheesecake was cream and dust.The restaurant manager confessed the kitchen has run out of supplies and he was aware of the banana gloop. To recompense for this disaster he offered to "Not charge the desserts " .. We hadn't touched them !!!The staff then avoided us ..no clearing of our table , offer of tea or coffee or to bring the bill. We had to go to the reception to get the bill and true to his word the only concession was to not charge for untouched and inedible dessert. The staff yesterday all need lessons on customer service. The impression we had were of a disinterested unmotivated team. How a kitchen served that food and why waiting staff brought it beggers belief. Total lack of respect in the restaurant and to the customer. You should all be ashamed. There are 5 ladies embarassed for you snd who will not be back

Today I went to the colessio for a family lunch it was for my cousins wives 40th. It took 2.5 hours before we even got to the dessert. The food was poor my aunt ordered the asparagus with poached eggs the egg was hard and the hollandaise sauce had split. When she said to the waiter whom I think was the manager on today, he simply said it goes like that when u pour it on the plate. In other words it's split!!The Sunday roast was shameful the meat was very fatty and the vegetables were Luke warm my cauliflower was rock hard. We had ordered cauliflower cheese and asked for a portion for 5 people when it arrived there was only enough for 1 person again we said and they did bring out more. The cheese sauce was watery! Then the dessert some ordered the rhubarb crumble tart with vanilla custard, what we received was a laugh a plain pastry case with hard rhubarb in it no crumble and bannana custard , my other family members ordered cheesecake not sure what it was but it was not cheese cake. Overall this was poorly managed by staff members who were avoiding the table no tea or coffee was offered or to top up our drinks. My aunt spoke to the manager all he could say was sorry and didn't bill us for our desserts. The manager also said that they had not received their deliveries so the didn't have certain items! If you don't have it don't offer it. I was astonished that the chef was happy to serve this food to customers. And there was no way that the staff even seemed bothered to try and rectify our experience. Very unhappy customer!

Came here one evening for dinner. We had the chateaubriand, I had the scallops and my husband had the pork pate to start. Absolutely lovely from beginning to end. The dining room itself is beautiful, the food was lovely and the service faultless.We hope to come back very soon.

The venue was 10 out of 10, the meal was 4 out of 10 the service was 0 out of 10. Sat there for nearly three hours was offered a drink at the start of the afternoon and after being prompted the staff came round and took another order. Now if the service is going to be abysmal it would help if the staff would offer to serve drinks irrespective of the cost, at least you could get inebriated, this is one place where you will never ever get drunk. If you would like a nice meal with attentive staff, try the Hollybank at 58 Glasgow Road Stirling. Also as a warning don't try the Premier Inn Pirnhall Stirling unless you wish to sit on the toilet for the rest of the evening.

These people just do not seem to want to answer their phones .My wife has been trying for days to book a table ,tried phoning at different times during the day from 9am to 9pm. Been trying for the last 3 days No Chance,they just keep you on hold for ever. I am begining to think the place has closed down.

Arrived once again for booking not to have been registered. Was told lucky as they were quiet. Waitress was pleasant, ordered starters which were lovely. Mains arrived my jasper burger was pink throughout, had already ate quarter of it. Waitress took my burger and I continued to eat chips, which weren't very crispy. New burger brought about 15 mins later. Daughter had finished and was ready to leave, took a bite of new burger but felt so put off by previous burger left it and told waitress as she asked if didn't enjoy it. Which she understood when I explained. Was charged fully but waitress took bill and amended it and only paid for soup. This is the second experience of this hotel. Last one was totally ruined (my daughters birthday lunch) enquired re buffet lunch on a sunday again receptionist explained and she booked us in, unfortunately for grill room not other room where it was held and had finished, so you can imagine the crap service we received, as all the staff were clearing up and met by an unaided table, soup with no bread, no name place, napkins and imagine asking for water! Has vowed never to return but every place has its bad days I suppose! Definately won't return. On a happier note had an amazing experience at The Royal Hotel in Bridge of Allan for 6 people for my daughters graduation which has the same owner, would go there before Collessio.

My wife and I had dinner at the Colessio. The food was sadly overpriced and badly cooked. Our Filet Rossini was dry and tasted nothing of truffles. My wife's scallops as a starter were okay. The service was cheerful but unexperienced, they tried to serve our main course wine in our still half filled glasses from the starter. Not recommended.

Located up the hill near the Castle, in a classic old building that now is a hotel, the Grill Room has a very modern decor. Local products were used extensively. The Scottish beef steak was excellent. The wine list has some interesting choices. Service was professional, efficient, and friendly. The dining room was nearly empty on a Sunday night -- not sure why.

I booked this lunch venue some 3 moths ago.. from the outset the customer service and attention to personal needs has been just wonderful. I had to change the time of our booking just 4 days before the event,( with Mark) and it was met with a 'can do" attitude. When we arrived today (29th June 2017).. we were greeted warmly, and shown to our table swiftly. The food was very very good, all 3 courses were served quickly, but not so that you would think you were being hurried, and not one of our party of 5 had any complaints. Our attendant, Leighann was the epitome of someone who knows how to treat her customers with the perfect amount of customer care and service... what I liked was that Leighann really took the time to talk to all of us, very naturally and she appeared to enjoy what she was doing... it truly enhanced our time at Hotel Colessio. I can't think of a more perfect venue where we might have celebrated my sons Graduation. Thank You Hotel Colessio.