The Grill Room in Highland

We stayed here for 4 nights, rooms and beds were very comfortable. Good place to stay if you have a car, but you'll need a taxi if you don't, because they don't have a shuttle. Breakfast was excellent, dinners were very good too. Very friendly and helpful staff.

Dinner and breakfast here, so good and the staff are amazing, so friendly and attentive. Very quiet restaurant, no one rushing you about, plenty time to enjoy your meal

We were booked for Christmas dinner and had to pay £220.00 in advance for four people including ur two children. We had asked for their cancelation policy prior to paying and were informed that we could get a full refund in the event of us having to cancel due to an illness. We drove twenty miles and by the time we got there our five year old was crying and asking for water. She was clearly very unwell. Despite this, a member of staff told us we should continue in to the restaurant. I suggested that there other guests may not be too happy if our daughter joined them given she was showing signs of being very unwell. We were told that we could cancel but we would not receive a refund of any amount of money. We then asked to speak to management and were told they were all too busy.. We were then told that a manager could be free in a minimum of fifteen minutes and in the meantime we should wait in the main reception area which was full of seated guest s who therefor had no masks on and we refused to do that. We then left very unhappy and expressed our anger. At this point in time we have now had seven e mails simply ignored. We have sought advice from Consumer Scotland who have stated that they feel we are entitled to a full refund given the policies on their web site. It has also been made deliberately difficult for us to progress this matter up the senior management chain. We will now progress this matter to the small claims court and will update trip advisor accordingly