Based on 2.296 opinions finded in 2 websites

Based on 2.296 opinions finded in 2 websites
Nº 424 in 483 in Huntingdonshire
Nº 21 of 24 Chinese in Huntingdonshire
Opinions
It was cold I needed to put in microwave which ruined it
Tracey . 2025-03-16
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1 hour late so far and still waiting despite it saying delivered.
Leighann . 2025-03-13
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Never ordering from here again over 2 hours late.
Bennie . 2025-03-13
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Absolutely delicious as always, best around!
Caitlin . 2025-02-15
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Still haven’t got the order , despite the app saying it’s been received. 2.5 hours after we ordered it - never again .
Denise . 2025-02-14
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Do not use this takeaway , that is free advice. We ordered over two hours ago, and I have called up three times and spoken to someone with a rude attitude and thick demeanour. The pauses on the phone were excruciating, and when I asked if our food was on the way it was met with odd protracted excuses and I ended up saying “hello” as the line went dead with the long pauses - weird. Never again - and hey! Our food is still not here.
Denise g . 2025-02-14
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Food was great as always, delivery driver was very polite and on time
Jason . 2025-02-13
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Food is amazing, delivery time was a shame.
Lisa . 2025-02-09
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£65 and not even a bag of free prawn crackers thrown in.
Darren . 2025-02-09
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Not arrived and they say they have arrived so not got the food
Ann . 2025-02-07
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Some chicken in the Chicken Chow Mein would've been good
Jake . 2025-01-31
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Lovely food must be a busy time but food was brilliant
Sam . 2025-01-25
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Great Chinese, food is always amazing. They can just never deliver on time. Make sure you order at leave 1 hour - 90 minutes before you want to eat.
Jess . 2025-01-22
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still hasn't arrived been nearly 2 hours since ordering
Claire . 2025-01-09
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order arrived well over an hour late. when it arrived the food was soggy and flavourless. had to try call them on nearly 10 different occasions just to be told "it's on its way"...
Sam . 2025-01-04
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Perfect treat for New Year’s Eve, will order from again
Nathan . 2025-01-01
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Bang out of order food all wrong was 30 minutes late never ordering for this site again!!!
Ryan . 2025-01-01
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A little late but food was amazing and very hot so more then happy and being New Year’s Eve they must be extremely busy so great service
Ben . 2024-12-31
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This is a joke!!! You are asking me for a review and yet my order has not been delivered! What are you people smoking?
Greg . 2024-12-24
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Good communication, lovely food, excellent delivery service
Karen . 2024-12-21
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Always eat here and the food is law bang on but don’t ask them to deliver. Always late and never as good. It’s a real shame. Lesson learned
DANNY . 2024-12-20
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I’m hoping someone will contact me, I’m new to this area, ordered food for quickness today, it arrived an hour late and had been sat in traffic that whole hour, it was cold, soggy and way beyond saving, it went in the bin, I called the restaurant who said they will confirm this happened, I’ve just wasted £58 and now I’ve had to go to the shop to buy ready meals as I’m exhausted from moving. I’m not happy at all.
Kirsty . 2024-12-11
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My order didn't arrive. full refund please.
David . 2024-12-09
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If I could give 0 stars I would. Order did not turn up and when I spoke to them directly about cancelling and getting a full refund they told me to contact just eat. No apologies nothing. Avoid Avoid Avoid!!
Steph . 2024-11-24
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A few weeks ago ordered 2 main dishes and 2 special fried rice. When I got home had 2 wet special fried rice which had bamboo shoots and water chestnuts that I hate so had to throw topping in bin. Tonight after a tough week(caring for someone with terminal cancer)I went and got chinese. Ordered 2 dry special fried rice and 2 main dishes. Again when I got home I had 1 special fried rice. Don't know what the problem is but I've had enough. Won't be buying from here again. If they can't get your order right or can't be bothered what else can't they be bothered with.
Alison G . 2024-11-23
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2 hour wait for a small order lady on the phone lied about it leaving the restaurant when an hour later still no delivery
mia . 2024-11-22
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food was not very hot, have ordered 1/4 duck from other places and got more
leanne . 2024-11-15
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I have had the house special chow mein before this time was very disappointing three pieces of meat very small normally you get a variety of meat with the house special charming very disappointed and also Luke warm and the meat was rib no variety
Simon . 2024-11-06
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Terrible service. Food was given to the wrong people and they refuse to give a refund. Waited an hour and a half for nothing. Woman on the phone hung up on me aswell, I had to call 3 times to even get a response.
Lillian . 2024-11-02
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After waiting 2 hours for 3 basic items to be delivered. You can imagine the frustration when the food is also terrible. The beef in the chowmein was about 10 days old and over cooked. The 'salt and pepper' chips contained ONE slither of onion and were stale. And the orange chicken was diabolical. Avoid at all costs. Worst chinese/meal I've had in years.
Nina D . 2024-10-25
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The food was excellent, thanks very much.
Robert . 2024-10-25
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2 cans of Coke missing, when I tried to call them, the phone was engaged all the time.
Mandy . 2024-10-20
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my order was never delivered. my advice. do not use these people
Adrian . 2024-10-16
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delicious food and really great service
Genevieve . 2024-10-16
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have used before and no issues. By the time my delivery finally arrived today (over 90 mins) I was no longer hungry so not impressed. Would not recommend as wasted the cost of a meal no longer required due to wait time
Margaret . 2024-10-07
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no apology food was cold had notification to say driver on the way but stull took a min of half hour to deliver 4 miles
Heidi . 2024-10-03
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took 1hr 45min from ordering. food wasn't it's normal standard, felt like it had been rushed as it took so long
sally . 2024-09-29
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fast service, polite driver. amazing food
Sally . 2024-09-29
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Delicious food! Would definitely recommend *****
Rachel . 2024-09-28
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My order hasnt turned up even though it says they've delivered it. Very disappointed.
Rebecca . 2024-09-26
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normally good this time chicken chow mein Def. reheated hope from today as chicken dry and drain in soya sauce to camouflage..make it way to salty like for my taste. shame I was waiting to enjoy it...disappointed this time
Kris . 2024-09-20
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The food and service from here is usually 10/10 however tonight is took two and half hours to arrive from when I ordered, a £50+ order and no prawn crackers, chicken balls, sweet and sour and satay sauce was cold! Complete let down for a treat!
Esther . 2024-08-31
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Never got my order, delivered it to the wrong house
veronica . 2024-08-30
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food has still not arrived!!! Will be logging a formal complaint
Claire . 2024-08-28
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food was ok but delivery must improve
Adrian . 2024-08-24
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Order was a second order to replace some items the delivery had damaged. Order did not arrive and when I called the restaurant they said the driver told them he had already delivered and it was a mistake. They did not phone to check and just didn’t send the food. Full of excuses when I called and just blamed the driver. Didn’t even check to see the order numbers were different. First order took ages to arrive as well, will consider not using this restaurant again. Very bad customer service.
Lynsey . 2024-08-15
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It was very late and restaurant blamed JustEat saying not order through them next time
Tessa . 2024-08-14
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Excellent, thank you, very much.
Robert . 2024-08-09
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Order accepted at 7:20pm. Delivery time changed to a later time after an hr had already passed. Food arrived 2hrs after we ordered. No communication or apology.
Harrison . 2024-08-01
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The crispy shredded beef was just awful, so overcooked could not taste anything but burnt.. could not eat this dish and therefore lost the £7 odd that it cost :(. The chicken curry and sweet n sour chicken Hong Kong style was ok, nothing special but at least it was edible... Won't go here again I'm afraid.
zoe . 2024-06-28
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A-bit late but I got the text message from so I expect that as Father’s Day, food was delivered with hot and good quality even better than usual, we are enjoying with England game tonight . Thank you ☺️ 🙏🏽
Kara . 2024-06-16
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Great food, very friendly takeaway staff. just eat tines are way off would still order in future!
David . 2024-06-13
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Driver was very patient. I forgot to turn on my other phone as was charging. She tried to call it twice as main door is locked all the time. Good thing someone from the building let her in.
Mark . 2024-05-19
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was very nice and hot thanks ate it all
Rio . 2024-05-06
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2 hours late and food was discusting like it had been cooked and left to dry out
Leanne . 2024-05-01
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£40 order and didn't get few spring rolls. don't get prawn crackers for £40. quality of the food was average definitely better in the area and pretty expensive
Gary . 2024-04-25
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Personally won't order from there again, duck is expensive and what arrived was 95% bone and skin, disgusting and went in the bin. Rest of the order was satisfactory
Natalie . 2024-04-22
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Food arrived over an hour late barely apologised when called and didn’t offer anything for the wait even arrived cold which was perfect end to the night couldn’t call about that either because they decided to deliver my food after they had closed
Ben . 2024-04-14
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order confirmed at 1750 and delivered at 1955. this was no fault of the driver as he was the only driver working he said.
David . 2024-04-11
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Food was fantastic and was actually delivered 10 minutes early!
Madison . 2024-04-08
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Once again The Great Wall meal was excellent . Well spiced , hot ,fresh and delivered right on time . Once again I am a happy diner !!!
Guy . 2024-04-04
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Unfortunately, this restaurant will confirm an order is delivered when it hasn't.
Eddie . 2024-04-03
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Late and chips and prawn toast were cold
zoe . 2024-03-30
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Delayed delivery- we are still waiting. Have called the restaurant twice to be told it’s out for delivery with no eta. Even if the food is amazing, I will never order from here again due to the delay.
Nina . 2024-03-28
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We placed an order at 7:15 told it would be ready between 7:50-8:15 they then changed the time to 8-8:35 it’s now 9:15 and we are still waiting for our food we have called the Chinese at 8-45 and was told it would be 10 mins well 30 mins later we are still waiting and being told it will be another 10 mins disgusting customer service will not be ordering from them again.
Kerri . 2024-03-28
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Utterly dreadful - 2 hours late, still not arrived, app totally misleading, no follow through from restaurant. No apology and no manager to talk too. Avoid at all costs
Chris . 2024-03-27
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Absolutely excellent in every sense of the word.
Jennifer . 2024-03-08
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Food was hot and tasty. Driver was very polite and friendly. Would definitely recommend
Gerri . 2024-03-07
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The food was really nice but when it arrived it was warm and had to be reheated
murray . 2024-03-06
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Used this place quite a few times. Food always arrives on time, hot and super tasty. Can’t fault it at all. Ordering on their website also lets you collect loyalty points for money off, which is cool. I wouldn’t think about ordering Chinese from anywhere else, and highly recommend.
Sam . 2024-03-01
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The time of delivery had already been pushed back at 6.30 and was then due to arrive at 6.55. Apparently my food had been delivered (not) . I got on here to put in a comment and was told food would arrive at 7.15, it arrived at 7.19. Some of the food was burnt and inedible as we as being cold, over seasoned and greasy. This is unusual for this restaurant as they have always been good in the past but I feel that their standards are slipping. I have put in a request for a refund but have heard nothing
Sue . 2024-02-22
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Placed a 50£ order for delivery, did not receive a call, did not receive food, but I did receive a notification that my food had been delivered. Called the restaurant multiple times, no response. I’ve not been refunded.
Quincee . 2024-02-18
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Took nearly 2 hours to get the food. When I called to ask how long it would be, I was told ‘we’re sorry, we are busy!’
Nicky . 2024-02-16
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Absolutely awful. 45 minutes late although they had marked as delivered on just eat. Called them to ask where the food was baring in mind it’s 5 minutes from my house to be told it’ll be 20 minutes. Once the food arrived it was stone cold and so salty. Disappointed is an understatement would not recommend.
Nicole . 2024-02-14
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Almost 2 and a half hours after ordering my food arrived....
Josh . 2024-02-10
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Ordered at 7 did not arrive until 8:45 kept getting told 10 mins then 10 mins when calling terrible service won’t order again , website said 45 min wait maybe warn people before if going to be late . Really disappointed with service . I’m
Laura B . 2024-02-10
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Ordered duck and it's mostly beansprouts. Not even half a duck breast
Jeffrey . 2024-02-10
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I could of walked the actual great wall in flip flops quicker
Jeff . 2024-02-09
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Delivery time was shifted later, but with it being a Sunday - unsurprised busy hours. Food was great as always and the just eat driver was a nice bloke who delivered within the new delivery expectancy. Happy customers with satisfied stomachs. Recommended! Many thanks!
Cara . 2024-02-04
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the meals were cold also the driver delivered to the door wearing his helmet to the door when it was dark outside!! felt very vulnerable
Jamie . 2024-02-01
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2 and half hours late Cold food
Katrina . 2024-01-28
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Some food are over cooked or under cooked
Jeffrey . 2024-01-25
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Food was extremely late, cold by the time it got to us and you don’t even get prawn crackers if you spend £50!
Toby . 2024-01-25
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Still waiting on delivery, please provide an update Thank-you
Bobbi . 2024-01-22
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Sadly, it was cold, so I've dropped a star. but the quality was good
Debbie . 2024-01-16
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Have eaten takeaway from here a few times and have noticed the past few times I seem to have a sleepless night afterwards...ordered a takeaway on Sunday night and the Chicken Fried Rice was obviously reheated from the previous night as the chicken was like rubber. The Chilli Chicken was squidgy and didn't seem like it was cooked. Anyway after anoher unsettled night I got up in the morning and was ill with diarrhea, nausea and stomach cramps. Will not be ordering from Great Wall again after this and previous visits. Also, the price seems to go up by £2 every time we order.
That Couple . 2024-01-16
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My wife ordered from here via the just eat app, timely delivery it must be said. Then she opened the ‘hornet mixed hors d'oeuvres’ (or lack of them) and told me they were £16.90- nearly £17 for not a lot! The meal was described by my wife as ‘bang average’ which it was. They had put a menu in with the meal, and looking at it this morning there was pricing variations on it to what we had paid. So, giving the benefit of doubt (it could be out of date), I went on their website and placed exact same order this morning to find the food totalled £57.10!! We had paid £64.50??? Our total bill was £70.00!! So we had been overcharged by £7.40 on top of the £4.90 delivery, 50p service charge and even 10p for a bag!!! I know takeaways want you to order directly if you can because Just Eat charge them a commission, but that is up to the takeaways to use them or not, I’m not paying the commission charge on their behalf at what is almost 13%…. Underhand and deceitful at best- never again…..
NMA_51 . 2024-01-14
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Overcharged by £7.40 on the app prices in relation to the takeaways website prices, and I only checked because they put a menu in with the order, and that the ‘gourmet mixed hors d’ourves’ were almost £17 for not a lot at all..!! Bang average food at 13% more than ordering direct. Never again……
Nigel . 2024-01-14
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The food, when it finally arrived after multiple delays, was inedible. I’m not sure if there’s a new cook, but, it was so salty, our lips were burning to the point that we couldn’t eat the food. Not happy at all, as it was £50 wasted.
Nolan . 2024-01-14
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Food was good and arrived hot, we would definitely order again.
Raymond . 2024-01-03
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Ment to be delivered by 6 ok arrives at 8 pm cold and tasted like it was microwaved warm I normally love this Chinese but not now if I ever order from there again I will collect
Katy . 2024-01-03
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Only ordered 2 items to the value of £20 . Was an hour 20 late and barely warm .
Dean . 2024-01-01
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Delivery very late food cold avoid
Magdalena . 2024-01-01
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After order being accepted at 6:18 the Food was cold, chicken was dry. They said it was out for delivery and would arrive between 7:10 and 7:30 then didn’t turn up till 8:25. Couldn’t get hold of them , they’d clearly taken the phones off the hook to avoid people calling about how late there food was !! Poor quality and 0 customer service
Tassie . 2024-01-01
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Friendly drivers staff and good food.
Melanie . 2023-12-29
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2 and half hours for delivery….. if your that busy invest in more delivery drivers so people’s food ain’t getting delayed. Late every time I order….. foods soggy and Luke warm…
Ike . 2023-12-27
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Didn’t get food and was charged
Georgia . 2023-12-27
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2 hours after ordering cold dry food arrived, waste of £60- won’t be ordering again!
Nikki . 2023-12-24
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Ordered 5.45 delivered 8.30. If you phone them they just tell you it is on the way… still turns up over an hour later. Not the first time
Mitchell . 2023-12-24
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Collection missing a main meal. No offer to send out or any apology forthcoming
Louisa . 2023-12-23
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Food was very tasty, especially the salt and pepper items, the majority of people’s poor reviews seem due to delivery issues, we collected our food and everything was piping hot and fresh. Will come back for sure.
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Never had a bad take away from here. Cash only is a pain in the arse so lost a star for that
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Normally really great food from here, but had an issue with this order. Ordered crispy duck, and it was mostly bone, hardly any meat, only enough for 3 pancakes, when they sent 8 pancakes. Tried to get a refund, but got blown out the water. Sent them photos of two huge chunks of bone which more than half filled the container, and they didn't care. Will be looking for a different place to use from now on.