The Grain Loft in Trafford

Good food before flight. Kris was very nice and helpful.

I chose this place over all the others in the airport every time purely based on my experiences with staff. Customer service is excellent, nothing is too much trouble and the staff cannot do enough for you. Along with that comes great food and it never takes to long to arrive. Huge respect for a bloke who works there named kostas who appears to look after everyone who walks in and is very very accommodating. If you get to read this, thank you.

Great service food came super fast great help from Katy and Adam when I was Struggling ordering will definitely go again

Food was great compliments to the kitchen staff, Fast service, The staff are friendly and helpful, Adam and Katy helped with my ordering Provided excellent service I’ll definitely recommend The grain loft again 10/10

Shocking food. Very dirty. Plate had never been washed. Ask for refund. Apparently dish washer was broken.

Extortionate for a pump cocktail that tastes rubbish. Flat coke.

Attended this morning 9th December 10:40am. The bar area was empty except one woman being served by a gentlemen. The other young female bartender was making drinks for table service. After nearly 5 minutes of this male bar staff dealing with the rude elderly customer he finally finished serving her then walked off. I still stood there for a further 2 minutes watching the young bar tender continue with other drinks preparation. At this point another young male came up to the counter to order drinks. She immediately stopped what she was doing and served him. I actually was gobsmacked and said are you for real I’ve been waiting here for over 5 minutes. No apology or anything so I just walked off without ordering and turned back to see her smiling and chatting to the young chap.

So £11.15 got gin in pop glass and no lime Went to order at bar said table service only, sat there called waiter over told oh no order by bar code on phone. Worked way through then waited over 7 minutes for this poor excuse of a drink Avoid Grain Loft like the plague

Unfortunately the food quality very poor, service equally as poor, staff completely uninterested in the job, little customer service skills, would not recommend or eat here ever again.

Staff could do with some hospitality training, Burger was barely warm and for £7 a pint would be nice if they could fill.it.to the top

Been here multiple time usual stuff. Airport prices for breakfast. The service from Kris is great. He is also attentive and very friendly. The food can be improved. Especially the wilted spinach and the edamame avocado in the breakfast plate.

Kris was an absolute Gem, Amazon service lovely start to the holiday what great customer service

Big place, nice setup with lots of tables and power sockets. However the me u is very limited to vegetarian. Ended up with just garlic bread and cookie. Good place if u eat meat/ chicken as even salads are with. Chicken

Perfectly acceptable for airport food. It was quick, okay pricing and delicious enough. Our server, Kostas, was great as well

Part of priority pass but refused service 'because they didn't know the password on their terminal'. That's your problem!

very good service from Costa, kind and humorous

Waited 30 minutes and food didn't arrive.

Had breakfast with my granddaughter, it was really busy but we didn't have to wait overly long before we got our food, which was hot & delicious.

Disappointing food. Cauliflower curry had no pickles but stated on menu it did (apparently no option to be removed when run out) chicken and bacon ciabatta was dry and not toasted. Larger was also flat

Flat beers + didn't get what food we ordered, they just brought something else because they didn't have what we ordered and couldn't understand why we didn't like that due to an intolerance. Thanks for the stomach ache. Avoid at all costs

After a delayed flight, decided to get some breakfast here and it was great. We was greeted by Kostas who was friendly and he and his team were really efficient in serving us and clearing the tables.

Kostas was super friendly and really helpful, he even gave us some tips for our holiday!

Fantastic welcome and service from Kosta Kakaroumbas he is a credit to your business thanks Kosta let’s hope I get you serving me next time thanks

Every time I go to the grainloft Kostas always goes above and beyond to make sure it’s quick service and I have everything I need!! Never met a harder worker than him

To start off the music was far too loud for 4.00am in the morning. Ordered drinks and food that came fairly quick but was only just warm on arrival. On the big breakfast it said with toast and my partner had received two slices within seconds the manager came over and said you only get only slice and was about to take away the toast !!! He then walked away saying I don't make the rules !! £45 out of pocket shalt be eating here again very disappointing

Ordered nachos. Chips were of extremely poor quality. My wife had a preference to not have onion and garlic but the server just asked us to check allergen menu. Coffee machine was broken and I had to queue up to get a refund.

This is no disrespect to the staff, but this place is chaos. Firstly we were warned the waiting time was 20 mins for food. We accepted this. Only table free was covered in dirty crockery and cutlery. We had to ask twice for it be cleaned. The seating is in an appalling condition. They're faux leather, which have no leather and are cracked. As we were logging onto App, 2 tables around us told us the real wait was longer than 30 mins. Then a bonus. The table behind has ordered 2 breakfasts but had waited so long they had to leave for their flights. They hadn't touched them and offered them to us! Thank goodness we hadn't paid for the food it was beyond disgusting. Catering sausages just top the list of a very unpleasant plate of food that would have cost £17!!! The drinks we ordered took 20 mins, but we're fine. Avoid this place at all cost it is disgusting and I feel sorry for the staff who work there!

Extremely disappointed. Have used this store previously with no issues however today we had to leave before our order was received as our flight was on final call. I went to the bar to ask for our order to be cancelled and explained why and the girl was extremely rude, I was told to go to the middle desk and wait for the manager but this could take 5 minutes. I asked if there was any way this could be done any quicker as we had to catch our flight to which she rudely replied with attitude ‘I’ve told you.. go to the middle desk and wait’. She was extremely rude and unhelpful. We waited aslong as we could and no one arrived to refund us so we had to leave as we couldnt wait any longer. We paid £40 for food and drinks which we did not receive.

Awful food felt totally robbed spending £9 on the worst breakfast sandwich I've ever had, you're better off at Burger King. Pity as staff seem great and it's a nice place to spend some time before your flight.

Olga was amazing, fantastic service.

Great bar, good food and great service from olga

Pretty dire and overpriced 'eatery'. Just had a full English. Cheapest sausages known to man (even worse than motorway services), cold eggs and cold toast. Drinks arrived- my Latte was okay but my wife's supposed 'hot' chocolate was cold too. And they have the audacity to tout for a tip when selecting food. And thirty something quid for what we had is pretty criminal. 2/10 Need to try MUCH harder.

Nice atmosphere and well food Kostas so thank you foe the service

Bar staff unable to take order from a human being. Told to go to table and scan qr code we did so and waited over 20 mins for 2 beers to arrive the food we ordered tuned up after 18 minutes

Worst food I have had in a restaurant for many years. Have asked for a refund and still waiting at the table. You have a captive customer base here but the lack of care is shocking.

Excellent service by Sam. When I was asked if there are any alternative for chips, I was served with the chips I loved eating when I was a kid. And the kitchen staff too made sure my food’s been made without Bacon. Would visit again!

Kris is a very good worker, he is very quick, polite and efficient.

Excellent service from kosta breakfast tasty and on time definitely we are coming back very soon

Perfectly acceptable for airport food. It was quick, okay pricing and delicious enough. Our server, Kris, was great as well

Kris provided excellent service and was very helpful. Thank you.

Kris was the best! 10/10 would recommend! Lovely sausages

Food was good and service was quick. Liked the QR code to order, made things simple. Kris was friendly and made us laugh.

Filthy, stacked empty plates, sticky tables and half eaten food over the Tables. I wouldn’t go back if it was Free!!

Jude was brilliant welcoming and such a laugh 😃

Kris was my server, super friendly guy and we practised Spanish together. Would recommend

Amazing service by Krish, very friendly, definitely come again☺️

Tiffany was most helpful and cheerful

As Airport Eateries go, the Grain Loft is probably the best place to go in Manchester Airport. There are plenty of tables/seats, you order from your Table via QR Code (so no waiting for Waitresses)👍 and the food is delivered pretty quickly. The Coffee is good, the food is fine (I only tried a Sausage Barm, and it was good 👍). The Bill for a Sausage Barm, a glass of Pure Orange and a Latte was £14.49, which for an Airport is what you'd expect to pay.

Ridiculous wait time for a couple of drinks (30 minutes), actually going to the bar is not allowed, must be ordered by app, certainly doesn't speed things up!

Great service by Tiffany today, lovely food, quick service

Very poor service!! Been trying to order breakfast for last 30 minutes, went up to bar serval times and wasn’t very helpful. We missed out on breakfast… kitchen staff couldn’t do me a bacon roll even those member of staff asked them & explained to staff we’ve been here over 30 minutes! What absolutely joke.

We arrived at 4.am on Friday morning. There were around 6 members of staff. They were all bickering with each other and nobody seemed to want to be there .The way the manager spoke to his staff was disgraceful. The food was very quick to arrive and the entire thing looked microwaved! Even though there were staff lingering around , the manager said we had to order through the app instead of taking our order directly which was Difficult if you have an older phone . The girl with glasses on behind the bar had a right attitude on her too! Wouldn’t entertain eating here again.

Great service by Kris and lovely food.

Jude at the front was absolutely amazing he was very welcoming and helpful with service he was very happy and cheery! Great atmosphere :)

Decent food but have to pay the airport tax

Raymond was lovely. Food and drinks were tasty and reasonably priced!

Lovely early morning pre flight breakfast. Tiffany was so helpful, thank you!

Great help from Tiffany sorting out our missing drinks

Kostas was so friendly, really made the start of our holiday at T1! The service was so quick and the food was lovely!

Kris who served me was very polite and friendly.

Not a word from the staff when delivering food/drink…. And whoever cooked the eggs has an incredible talent, burnt the bottom and the top was still snotty…. Deffo not worth the money for breakfast

Staff super helpful and informative. Really nice friendly environment - hats off to manager Kosta! Great start to my trip.

Jude provided exceptional customer service

Arrived at 20.57 tried to order food and barman said kitchen was closed in 3 minutes so got drinks instead Roll on 33 minutes later at 21.30 and other customers are being served food so I asked if food was still on to the waiter waiter and he said it just closed and I told him what happened and he just blamed the barman

The food was cold. I ordered an eggs Benedict which was not cooked very well. There was cold ham in as the first layer which made the food cold. I also ordered an earl grey tea which I had to wait 15 minutes to receive milk for. Really unfriendly staff and I had told a member of staff I was unhappy with my order. But nothing was done about it.

We had a lovely preflight meal, the burgers where amazing and really filling. The service was very quick and the server we had even played a game with our daughter when serving our meals. Only downfall is this is cashless.

Awful even for an airport. Rude staff cold food that's stupidly expensive and no help when you try and send it back. Get a meal deal from Tesco and save yourself the pain EDIT: how is £4.29 for 2 slices of toast and butter reasonable?

Tiffany help us in resolving an incorrect food order delivery and was very helpful

Good place to stop for food. All done via app so no que. Overall happy.

Sam was great! Helped us clear the table and when we spilt a drink cleared it up and got us another straight away. Thank you!

Table service only for beer. That's great if the internet and the software works as it should. Soulless, extremely slow and far from vfm. Perfect fit for the standard at this awful airport that rips you off from the moment your car arrives and they charge you £5 to o get dropped off. Should say this is no fault of the under staffed servers who seem to work very hard.

All I want was a drink. I went to tge bar to purchase a few drinks and got told to use the app! After using the app I got my drinks 25 minutes later. I waited that long I even collected my own drinks from the bar. Please let people buy their drinks from the bar. And order food via the app!

I must take time out today to compliment Nell whom served myself and other very stressed out passengers. Not only did she show very great patience and an exemplary attitude,to dealing with at times very stressed and angry customers she never once raised her voice or showed a poor attitude twords her customers. Very impressed with everything about this young lady from her helpfulness to her great positive attidude, from a stressed but happy customer. Thank you Nell for making a very stressful trip to Manchester airport,end on a positive note.

Food....inedible Drinks.... overpriced (even for the airport) Staff..... rude. Waited 20mins for table to be cleared after previous customers, still nobody bothered so cleared table ourselves and got told off for doing this. Never again.

Chantelle behind the bar was really polite and made us feel very welcome . Beers were there very quick , fab way to start our holiday … Thankyou Chantelle

I ordered a Full English breakfast today 9th October. It came without hash browns. I went to the kitchen and mentioned this. They came over asked to see my receipt and said all I can give you is toast. You ordered a a full English not big breakfast, came back and slammed the plate down. On the menu it clearly states Hash browns. Very rude staff wouldn't eat here again

On a quiet afternoon I ordered a burger. Unfortunately it was only warm when it arrived. Having an electric board advertising 8 minute food turn around is impressive. It's a shame that they didn't warm the food for 2 minutes longer. Overpriced for reheated food to you table.

Music was ridiculously loud, asked to turn it down as could not hear my family was firmly told no, the base of the speakers was vibrating. The draft beer was flat and chemical tasting, the bottled drinks were just cold. Service was extremely slow and staff bordered on rude. Terrible all round.

Had eggs Benedict eggs where hard boiled eggs and an Americano Didn’t get my coffee until after I was done with the food. The place is so loud it impossible to talk with anyone unless you shout

Find somewhere else for breakfast. Overpriced rubbish

I had a small English breakfast here at about 7:30 am on a Monday morning. The first problem was the very loud music, I like background music, but loud music is ridiculous at that time of day, is it ever necessary in this type of setting? I need to get into the day gently. The food arrived in a timely manner, and everything on the plate was good, but unfortunately, both the plate and the food were almost cold. I would avoid in future.

A miserable experience. Could only order on an app. Info on the table said cash orders at the bar. Man at the bar said no bar service. There wasn’t. Menu on the table offered complex things like a Latte. The app didn’t. Hardly a showcase. Clearly couldn’t care less. Never again.

A very big shout out to Sam Who kept the bar open after closing time Much appreciated

Terrible service from , uninterested unmotivated staff. 35 mins to get the drinks that should have arrived with the food. Had to go and collect them ourselves. Captive audience so don’t give a shit. Oh and beer was flat as well .

Shambles. My phone cant order and crashes on the page. Told by an ignorant bar man that you need to sort it yourself. Change WiFi. Even with tills and staff behind the bar no help offered. When speaking to a manager, I had to put the order through on the till for her. Basil Faulty level service. No one gives a crap in an airport.

Ordered through the app, very easy also allowed for add ones not on the printed menus. Service to the table was quick. The food was freshly cooked and enjoyable. Expect to pay 3x Wetherspoons prices. The one disappointment? No real ale on draught, the best options were neck oil or Guinness. Really fancied a decent pint of English ale before 2-weeks on euro-fizz.

Waiting 20 minutes for drinks Paid 6.99 for some burnt sweet potatoes that looked like they had been cooked 3 or 4 times portion was a tiny cup poor value for money. Paid 7.99 for cheesy chips we received some boiled potatoes with white liquid on them looks horrible and tested even worse All in all spent 50 quod on 4 drinks and 2 portions of chips 🍟 Poor at best would not visit again

Rude and unhelpful use another there’s plenty of other options!

Can only comment on the drink as that’s all we bought but this is genuinely the worst beer/cider on draft that me and my partner has ever had (Not exaggerating) the beer was super flat and the lines possibly need cleaned? We couldn’t even drink 1/4 of the beer.

The drinks never arrived and the staff wasn't interested despite being reminded twice.... very very poor

Person at front was useless. Mumbled something about finding a table. Because of self service tables are not being cleaned. See pictures. Service without a smile. Don’t tip.

Staff couldn't be bothered to clean the table after the previous customer. The website wouldn't load & when it finally did, I couldn't order what I wanted as the menu to order from was different from that displayed outside the restaurant. I left.

Service was appalling at best. Slower than you could possibly comprehend. Food was we were told going to arrive in fifteen minutes but alas it was 25 plus minutes after leaving us sitting there as no one told us to order on the app or at the bar. Drinks unbelievably arrived sometime after the food which is very expensive for the utterly appalling service. Good luck if you have a flight to catch!!!!!!!!

Great atmosphere and ready for a drink to celebrate our first holiday in 5 years but terrible wifi and only accepting table orders by an app that kept loosing our progress. When we asked to order without the app was asked to stand by a till to be served.... however... 15x mins later we moved off elsewhere while another member of our party battled on to try and place an order.

First of all, the staff are great despite seeming to be run off their feet. This is the largest of the upstairs bars in terminal 1 and the busiest. For this reason orders can sometimes get snarled up. Plus points for the table service system, but there are often times when the terminal is unmanned and this can be a little frustrating. When the food does come out, it’s not bad at all! And for an airport, not as expensive as I was expecting - 15 quid or so for a decent meal. Not a bad place to chill while you wait.

Food and drinks excellent. However, waiter was extremely rude when delivering the drinks and just placed them at the other end of the table and walked off without acknowledging us….very odd

We had to ask more than 3 times for our latte, zero apologies, just an explanation as to how it works.

Staff annoyed when asked a question, table not very clean, food overpriced and not very tasty neither. Above all, order through phone ask for payment and TIP before you recive any service. If I'd know what I'll get, tip would be 0. I won't visit ever again

Have been waiting 20mins for a beer and a wine and still counting. Abysmal service where you have to order through an app, no one is cleaning tables, exorbitant prices, and then has the audacity to prompt for a tip!

Music is overpoweringly intrusive, app is as user-friendly as a brick to the face, no bar service and service is glacial at best. Not an experience I care to repeat