Caffe Nero - Trafford Centre in Trafford

I went in with my daughters, they both got a fancy chocolate drink with cream, i can't remember the name and they got 2 different slice of cakes, they loved it I gave 5 stars for drinks and cakes because my girls always get them I liked the atmosphere, that's why i gave 5 stars because people were relaxing, enjoying their drink, it was calm and the lights weren't bright, i liked it because I'm very sensitive to lights. Some lady came in and sat down to charge her phone and she just took her coat of and as she sat down, she said, i needed this,she seemed so relaxed, she went on her phone chatting away, no one said, anything to her Service was good, they cleaned up as the customers left We sat for a while even when the girls finished their drinks My girls come here alot, every time they're in Trafford

Would have liked a toasted teacake with coffee today...BUT....Would you believe staff could not find to enter on till!....More Till Training and Customer Service Needed!...Disappointing...Must do better Cafe Nero....😒.....Only 1 toilet out of 3 working.....😩

Horrendlously dirty! You would think such a busy branch would be well staffed but quite the opposite - small amount of overworked and stressed staff trying to manage such a big intake of customers results in an extremely dirty place from the seating to the tables! Never mind the lengthy queues. Badly managed, NOT RETURNING!

I had a little mishap where I accidentally knocked a glass off the counter, causing a bit of trouble for the staff. But despite the inconvenience, they couldn’t have been kinder—they even went out of their way to give me another coffee on the house. A truly friendly and welcoming team, making this a perfect spot for studying or just relaxing with a great international vibe.

Difficult to differentiate between coffee houses these days but this place just feels more personable than the Starbucks and Costa outlets.

Coffee very bland, no taste. Made better at home.

We visited here as we had about 30 minutes to kill whilst we were waiting for some glasses at boots We were quite hungry and wanted to avoid the food court The drinks were automatically assumed as large it turned out to be quite expensive And a tuna melt which was £5.60 had literally no cheese in there whatsoever you could hardly call it a melt and the tuna was not great either it was a thinnest bit of tuna I’ve ever had. I definitely won’t be ordering the tuna out from here again . The case looks great as there’s some of the other types of food, but the Panini’s were not great at all

Got this luxurious hot chocolate only for £1 using my three+ rewards app. The staff at the cafe were so generous to accept the vouchers.

Of the three main coffee chains, I easily prefer NERO. But this outlet is a frustrating experience. Service is very slow and I have never seen it without a queue - often substantial. On many occasions when in the Trafford Centre, even midweek term time, I have wanted a coffee, gone here, taken one look at the queue and not bothered.

Although it was a very hectic Saturday, the lovely gentleman who works here named Vincent had made me and my family feel very positive with his great customer service skills!! Will return again. He also made our drinks nice.

This is a very nice coffee shop located in The Trafford Centre.its located on the ground floor.the coffee was excellent and the staff were excellent and very friendly.the shop is easy to get to and has easy access for the disabled.it however it can get very busy .

This is a very nice coffee shop located in The Trafford Centre.its located on the ground floor.the coffee was excellent and the staff were excellent and very friendly.the shop is easy to get to and has easy access for the disabled.it however it can get very busy .

Every shot glass was left dirty on the espresso machine. Not a single one was changed the whole time i was in the coffee shop. I was told they dont change them for 2hrs. This is probably why the coffee tastes bitter. 2hr old stale coffee in every person's drink.

I always visit here out of peak times and still have to wait a while to be served. Staff are well mannered and work hard, unfortunately they are understaffed to be coping. One more barista needed at the least.

Filthy toilets . 2 different staff served me , 1 asked for my order while serving another lady then passed me over to another who hadn’t a clue what I had ordered . £9+ for 2 small coffees and a packet of wafer biscuits

Its always a treat to have this lovely lovely drink rather its lattee or hot choc ...its always the best . But i prefer to go around anywhere in city than trafford as the peacy i feel anywhere is more might be because of too much visitorsbut it doesnt effect the taste though so all set and all good taste wise .

The food and coffee were lovely but the toilets 🤢 were awful. My daughter and I went to the disabled toilet as the “unisex” toilet was filthy and oh my goodness, that was even worse. The baby change table was open with an open condom on top….. the toilet was filthy and the bin overflowing. An absolute disgrace

Coffee good; service good; cafe looking shabby & messy. Toilets absolutely disgusting! Unclean; inground dirt on tiles, sanitary wear & taps.

Staff dont know what customer service is hot chocolate is expensive but tastes like powder. The seating area over rounded and very warm

It's a great place to be neutral.

Incompetent staff charged me twice for one drink , manager was useless as well as the trainee that served me. Slow service definitely avoid !!

Excellent coffee, Latte, and cookies

The usual Nero set up and food and drink items available. Food service is done to tables after ordering and never been an issue. Quite a few tables but can get very busy. The thing that lets this place down is the uncomfortable temperature. It's really warm as soon as you walk in, presumably the air conditioning is either not powerful enough to cool a large building with an open front or it is not being operated correctly, but it is consistently like this. I would certainly avoid the place during warm days and evenings and maybe only visit during the cooler months.

Colombia bean is nice and smooth single shot in a mo ha is lovely

Charged £4 for luke warm coffee. Sat at table for 20 mins full of dirty dishes.

Called in today breakfast great ,but tea terrible -tasting of strong soap Tried to explain but no resolve

This is my favourite cafe in Manchester. Everything is so good and fresh, and the staff are amazing… Thank you 🤩

Good choice of coffee, tea & soft drinks- not easy to find a seat

Worst milkshake I ever had. It was so runny and watery. I went in for a Latte but it was boiling hot in the Trafford Centre Caffe Nero, and ended up ordering a milkshake by the time my number came. I regretted it immediately and can’t believe that had to pay nearly a fiver for crushed ice.

Superb team of Baristas here. Very fast and efficient with their service, and just as well. This is a really busy branch. Despite the volume of customers, the staff are great at clearing tables and ensuring everything is kept neat and tidy. In terms of atmosphere, it has a real smorgasbord of characters which gives it a really pleasant ambience.

Café Nero Trafford Centre. Poor service recently and in desperate need of a refurbishment! Shabby furniture stained leather seats with holes in them. Certainly, for the last 8-10 years I have been going in for a coffee. 😔👎 New review February 2024: Café Nero Trafford Centre has at last been refurbished! My previous review was negative. New furniture, layout, all new. It was nice to see on my visit, unfortunately on this occasion staff informed me that the dishwasher was broken! and therefore, I had a paper cup (staying in) not the same as ceramic cups! Let's hope it's fixed soon for my next visit 🙏

The atmosphere is beautiful, the services are wonderful, and the food is delicious, especially the hot drink💖💖

Nice place to relax and have coffee. Customers are more friendly compared to other famous coffee shops where it's an in and out style turn around if Customers. Here you see people who are relax and will interact with you

It’s always too busy and needs a refurb.

Actually a really nice Nero! It's clean and the staff are very efficient and super friendly :)

Lovely coffee stop at Trafford Centre.

Great coffee and food typical for these coffee houses, staff always friendly. My favourite chain coffee house

I visited today with my wife and children. The most amazing thing about our visit was Mark's and Keira's hospitality and amazing customer service. It's a very very busy branch but the guys are so kind and professional. Well done.

Very nice place and excellent service 👍

Filthy tables, slow service, takeaway cups only. The slow service I can live with but when asking politely for our table to be cleaned and our drinks in real cups I did not expect the rude and dismisive remarks from the manager.

Very busy since its refurbishment. Couldn't believe though they now charge you for butter with a teacake. Ridiculous

Went in to get coffee with my Dad. Woman behind the till incredibly rude in how she spoke to me, looked like she was going to hit something. On top of this was having religion shoved in our faces going on about Hanukkah. We are not religious and simply just wanted a coffee to continue shopping. BIZARRE. Won’t be returning and have told others.

Excellent service professional staff , vegan rasberry croissants are fab! Recently Refurbished . The staff manage to get the qs down quickly

Fast service, great coffee as always. Thanks 😊

Just the normal Cafe Nero experience. Excellent.

Nice drinks and awesome service from Stephen! He’s very friendly and chatty even though he’s busy taking orders and making drinks! The kind of service and friendliness that keeps me coming back! Thank you Stephen

Poor service. Slow and laboured. Coffee was lukewarm. If the barista concentrated on his job and got on with it things would be better. Really poor.

Love the coffee in Cafe Nero it was predictably rammed with customers. It was the start of a nice day at the Trafford Center

Went in coffee less, bought a coffee , left

Queue out the door of the shop...quickly dealt with and plenty of staff serving. As good as usual just let down a little by the cramped seating area. Otherwise great.

Nice oat milk decaf flat white and mince pie.

Tables, floors and toilets were dirty and not to the standard expected.

Not enough staff needs a good deep clean we just walked out

Service very fast and staff polite, place very clean, but toilet could do with cleaning.

Just a little tight with a wheelchair so wife had to stop at entrance area.

Great coffee. Really poor sandwiches, they weren't toasted, (Steamed cheese) 🤪.. intimidating staff.. strange

I ordered hot chocolate, delicious

Just had the worst coffee from caffe nero from this location. Trainee barista needs a bit more training

A busy place almost every day as many people like to come over for lunch. The coffee here is nicely made and served with a smile 😊.

Coffee is of high quality, they go to some lengths to provide a range of cake/sweet options. The cakes have a quality feel too, other similar places the effort feels mass produced, an afterthought. One or two complaints... I paid nearly £6 for a small Americano and a square of chocolate brownie, not unexpected. I was denied the essential 'right' to drink the coffee from porcelain - the dishwasher awaited an engineer. When handed a paper cup, I questioned why I couldn't have it in a proper mug. The guy verged on dismissive sarcasm - ' as you see everyone is drinking from paper'! I wasn't rude to him, I just wanted the cafe experience, not a picnic. I had the same experience in Costa at Burnley town center the day before. I should probably get a life 😭

Friendly and helpful staff, good coffee good turn over of customers with it being in a shopping area.

Lovely early morning breakfast today, the cafe was busy already at 0920. The service was quick the food was served hot drinks were hot and the food was brought to the table. The restaurant was clean and the location was lovely. Christmas tree has been put up the Christmas feel is out , love it. Staff are lovely one even said is it too early for Christmas ? But what let them down was there was no soap in the loo’s! I went into two loo’s there was no soap first thing in the morning. It should have been replenished, if it had ran out. A replacement of a pump soap may be ? This is a let down!!! Restaurant has a lively atmosphere and the staff are pleasant. The decor is lovely.

Always busy with a move atmosphere and good service with the drinks. I can't comment on the food as I have never eaten here.

So much better than my last visit - super staff, clean and well stocked. Glad I have them a second chance!

Quality as usual although you pay for it,

Great service and clean, however, could do with a bit more selection in sandwiches.

Visited after the recent refurb. Looks great but what I found issue with was the ceiling fans passing over the Dow lights causing flashes of light. My sister has epilepsy and this issue would be a problem for and others I feel. The interior designers need to look at this problem.

Nero's be starting to get quite expensive. Two coffees and a cake at nearly £12. There were a lot of people using laptops and taking up tables but not buying anything

Just so friendly and nice, looking forward to the new refurbishment.

Quick drink on the go..hot, cold or iced👍

Quite busy but not packed. About ten empty tables and every one filled with cups and dirty. Asked if there was any clean tables the waitress said yes he's coming. He didn't. I wiped my own table which was filthy. Nobody cleaned or emptied a table in the whole time I was there. 5 staff behind the till and was asked 4 times if I ordered my drink only to get the wrong one in a paper cup.

Staff were attempting to serve efficiently but after waiting to pay at the till, our coffee sat in front of us, on the counter, while dropping in temperature for ten to twelve minutes. The ham and cheese toastie then was forgotten about and I had to ask for it. At that point it had not even been in the microwave. So waited even more time. Not going to return anytime soon. Very poor. Sorry. A suggestion. If you have an inexperienced person on the till don't ask him to deal with four clients all wanting to pay at the same time. Fantastic speed the coffee was served but I wish I had drank it before I got to the till.

I don’t like leaving negative reviews, but after our recent visit, I felt I needed to highlight poor practise. The staff were great, our favourite coffee was great, but the place looks scruffy, tired, dirty. But the toilets were a different level, they were filthy, bins full and spilling out over the floor, it smelled, it was utterly disgusting. Sad reflection of one the UK’s biggest high street names. The manager or district manager needs reminding that customer service covers more than their drinks and food products.

Definitely starting to up their game with choice, service etc

Nice coffee but untidy toilets that needed cleaning.

I'll stick to cost sorry not good service and product knowledge from staff

Always busy coffee shop but the coffee is great and the staff is always friendly. I also love the banana and walnut cake. It's a must have for me.

Good place to take a rest staffs are very helpful

Always look forward to going to a Caffè Nero they were a life saver for us when we had our dog (very sadly passed away now) as they are pet friendly, when the weather is cold and wet one of the things you need the most is a steaming cup of tea and a snack served by friendly staff, even though have no dog now we will always go to and recommend Caffè Nero 100%.

Nothing special. Like most coffee shops. Good coffee though!

Great coffee lovely staff i go in regular

Best Staff in town. Many Kudos to the personel and especially to a barista named Maria! She is always smilling and hands down she makes the best coffee!

Грязно, в туалете не убирают и не туалетных принадлежностей! Посуду моют ужасно! Это я заметила уже не первый раз! В других заведениях пришлось менять ложки и чашки. Выбор скудный

They have a great selection of cakes, banana and walnut cake is my fave! The coffee is great, bune atmosphere but it can be quite busy at times.

Very great place to spend ur time while your wife shopping in the center

Very tired. Furniture is tatty - "comfy" chairs are definitely no longer comfy! Thick layer of dust across the whole of a picture next to where we were sat. Toilets were disgusting - I've experienced better toilets in a nightclub. All in a pretty grim experience.

Good little place to grab a cuppa

Always great coffee and great staff

Lovely friendly staff and nice drinks!

Excellent customer service! Absolutely loved the coconut latte and white chocolate. Thanks Ellen for the exceptional customer service and making it special for us. #lovecafenero

OK place but the coffee wasn't the best

As always great coffee and great services the cakes here are also nice the only reason I didn't give it a five star was the shop looked taky and a little bit dirty I think it needs a make over desperately.

Great place to stop for a coffee break.

Cafe Nero in the Trafford Centre near marks and spencer is always busy but consistently provides good service with lovely hot drinks.

Food all good. Staff okay shame about the cleanliness. Toilets needed a clean as did the seats and floors.

Went to a table that was not wiped down dirty cups left lying. However coffee was lovely

We were literally told to leave after 10 mins of getting the coffee as it was closing time. Had we been informed that we would not be able to sit ( till we finish the coffee as we had a few shopping bags to carry as well) we would not have bought them as it was a balancing act between the hot coffees and the shopping bags

Spacious, open plan, plenty of free flow air. Good Vegan choices and coffee

Very dissent please still god expresso

A bit shabby compared to some cafe Nero's. Chairs and tables could do with some TLC but the coffee is great as ever which is after all the main thing