The Gourmet Grill London in City of London, Westminster

Love Silver River the best Chinese round

worst experience First, I received a refund after checking in at the hotel and checking out the same evening. With a total of 10 years of experience studying abroad in China and the United States, I travel with the same mindset as I would in a foreign country. Nevertheless, the reason I am writing a review is because I hope that many people will not feel bad about spending their money and time and have an enjoyable trip. 1. After checking in at 3pm, the room was too cold, so I requested AC repair before leaving. Upon returning, I received confirmation that it was working well and went out. 2. When I returned to the room at 9pm, it was very cold and I had to wait for about 20 minutes to adjust the temperature. The temperature in the hallway was warm enough to wear short sleeves, but the room was too cold even if I was wearing padding. 3. Request to see AC again. The first employee who visited told us to wait and said we can set it however we want, but the other employee said that he was new and didn't know much, and that he brought a ladder and looked at the FAN after 9 p.m. (Why did I pay for that time? (You should be listening and watching what they do, right?) Still, since it was the end of the year, we held back so as not to offend each other. Haha. And they kept telling me to wait.. Am I a customer..? 4. No matter how much we waited, unlike the set temperature, the temperature did not work properly even in the middle of summer, and the manager spoke in a pointing tone, saying that there was no problem with the room and that we were very cold. 5. We were already exhausted and the manager's attitude was really rude. When our friend went down and asked for a refund, he asked us if we were there when we left. I thought he was deceiving us so that it would have been less unfair if he didn't speak English. It's funny. As I was leaving after getting a refund, I asked a Chinese customer in Chinese. Is 24 degrees the maximum temperature in your room? I'm leaving because it's cold. I don't know much about one team because they only used the bar. I told them that it was true that the room had to be warm, and the other team said it was as warm as the hallway, and that their room was 28 degrees. The manager insisted until the end that it was not a broken air conditioner, but it was so cold and terrible that I would rather have slept in the hallway. As I was writing it, it suddenly became bothersome, so I thought about not writing it down. I hope people from my country don't come here while being bullied like this. I thought I might end up listening to them without being able to take any action on their insistence, so I wrote it quickly. I was unlucky and got the wrong room that day, and maybe I didn't meet the right staff, but I think there were a lot of problems with the staff's attitude and response. It takes at least a 14-hour flight from Asia to the UK. I hope you choose a good hotel and enjoy London. Additionally, the employees don't want to work, so please rest at home... This is the first time I've been to a hotel that doesn't have information on basic information such as breakfast or welcome drinks. ^^ Payment has been received. Please work responsibly.

I tried pizza portafoglio( it’s hard to pronounce for me :) )I think it’s amazing value for money, it’s wellbaked and enough for one person

Would just be careful because the bartenders try to avoid using alcohol to save money (i.e double drinks were coming out as singles). We had to ask to keep checking our drinks. Otherwise it's a nice place/venue.

I had been here a few years ago and loved this place, but unfortunately it seems it’s permanently closed? Their website is still live (July 2024), we tried to reserve by filling in a form on their site but got no response. Went their without reservation during stated opening hours. Not only was the restaurant closed but the signage had been removed from the exterior of the building.