The Goldenhill in Stirling

Went in to get a coffee . This is the first and last timebi will go here. Stood at the counter waiting to be served. 2 members of staff stood over in the seating area chatting. They looked over to see me waiting and carried on chatting and laughing. After 5 minutes I decided to leave. I go to Costa daily and never experienced this before . Customer service clearly doesn't exist here.

Very nice hotel and well situated for travelling Staff were very helpful especially Thomas the bar man / waiter his service was well above what we expected and we would give top marks Only downside was the room was cold as the radiator did not heat room well but we made the best of it

Just stopped by for lunch so didn't sample rooms.

Very dim place. Very messy tables with trays and crockery everywhere. Had to clean table myself.staff all standing about chatting. Staff using phones.felt pressure to order when I walked through the door. Young staff member trying to take order when am still standing in doorway. Food Very overpriced for Very little.cobwebs on light fittings.a member of staff went into clean toilet as left door open.proceeded to clean toilet with no gloves on then when finished went straight back to serving food. Obviously have no cleaner. Worst cafe I have ever been in will never be back and will never recommend this horrible place to anyone. Staff member carrying full bin bags through the cafe when it has customers.

Been here twice in the last couple of weeks. Staff are really pleasant and helpful. Food is standard pub fare but perfectly ok. Nice atmosphere too.