The Waverley Hotel in Stirling

Emailed in to complain on 19th October heard nothing since I was told this would be investigated....now a review to warn others because of our bad epxerience. We went in for food and expected a better standard. We ate at The Waverley in October our ordered included kid's pizza and chips, hunters' chicken, haggis fritters, chicken strips and chicken tacos. Our son has allergies and the staff on à³duty were helpful and knowledgeable regarding this which was appreciated. We seemed to wait a while for food to arrive. Our son was really hungry and kept asking us when would it be ready. We reminded him soon and it would be nice when it arrived. Sadly, it was not the case alarm bells rang when the man sitting on a table near us received a cold meal by the time it was replaced his companion had long since finished her meal. The chips with the hunter's chicken were frozen. I did mention to our server about the chips and explained I was making them aware incase anyone complained nastily. They didn't seem to apologise or make any comment regarding this I can only assume they were embarrassed by their kitchen's standards. Our son's pizza didn't seem to be hot either. We looked forward to having a meal out together as we are currently on holiday and don't get much family time. We won't be keen to rush back next time when kids r on holiday. Unfortunately as when you dine out the last thing on your mind is to send food back. Also, whilst you wait others on your table finish their meals or stop to wait for you and we had planned to eat together so this was why I didn't send our food back.

Went to the Waverley in Callander and slapped a tenner down for a burger and chips – felt like I was buying a piece of history. When that plate landed, I swear it gave me a wink and whispered, ‘Ready for a wild ride?’ The burger? Juicy enough to make you double-take but structured well enough to keep it from collapsing into burger chaos. Each bite was like a surprise party with extra confetti. The chips? Like golden little soldiers, crispy on the outside, fluffy on the inside – each one saying, ‘Yeah, we’re worth it.’ Honestly, this meal wasn't just food; it was an experience. The Waverley didn’t just serve up a burger and chips – they served up a story I’ll tell my grandkids.

Recent stay for one night. The staff were very friendly, helpful and welcoming. We found the room to be clean and very comfortable. The dinner and breakfast were very tasty, good quality and plenty of choice. We will definitely stay again.

Lovely welcoming staff, relaxed atmosphere and fabulous food and drinks for a great price. Thanks for your welcome, a great start to our holiday.

If looking for a place to eat in Callander....Quick service, amazing value and lovely service. Highly recommend. Will be back.

First time in The Waverly for food and a drink the food and customer service was ecxellent and the steak was cooked to perfection. Will be back soon 😊

Popped in for a drink and dinner. The food was excellent and the staff were pleasant, friendly and looked after us. A nice clean pub

Had a couple of pints and some delicious food for two nights in a row. The best place in town in our opinion and we definitely recommend.

Meal wise average at best. Everything was tasteless. If you want cheep beer and functional food it might be for you.

Was in today for early dinner … welcoming staff 3 males friendly and very helpful … food was really quick and absolutely delicious … lovely place definitely be back soon! Cheers

Lovely atmosphere friendly and accommodating staff. Food was lovely.

Very friendly, well run pub. Exceptional service 👏

Great service, good food options, great range of drinks, big screens for watching sport.

Didn't have a room only stopped for food and we were not disappointed. Small dishes just enough for oap. And the rest of us were very happy with our orders

Evening meal … great food! Very friendly and helpful staff

Welcoming - friendly - dogs welcomed Fabulous lunch including serving my son gluten and dairy free choices. Desserts lovely - coffees delicious and a local whiskey flight to warm us on a wet day Place was clean and accessible with a ramp Everything was fresh and tasty.

I ordered steak pie and the plate was 70% empty. It only had two small brocolli flowers on it. And the mash potatoes tasted of tinned Smash. Very disappointing.

Brilliant food great customer service and good atmosphere. Reasonably priced and ideal if passing through Callander

Excellent friendly Staff, the meal was very enjoyable and good quality and value . Gordon was brilliant, very friendly, hardworking & efficient- thank you

Stopped in for dinner and watch the football. Lots of screens to choose from, but if not wanting to watch, sit in the restaurant which has only one screen at one end - easy to ignore if you want to (sound turned down). Staff are very friendly and attentive, providing good service. Menu prices are really good value.

Went today for a Sunday lunch , was very disappointed as the beef was very pink and fatty, And the stuffing really dry ,gave most of it to the dog , however the staff very friendly and dog friendly and the chef even nice to the dogs , fresh water out for the dogs to , … surprised the meal wasn’t good tho cause last time we were there we had lovely steak pie dinner

Nice place but the Abbot was very over gassed, even though it was served by hand pull.

I stayed here three nights. Room was clean, the bed comfy and the staff delightful. Stairs are steep,, the breakfast is good and it’s close to everything. The food is average.

The food was cheap and OK, who expects culinary delicacies it is served with edible food, but not met with above average.

Es war nett und hat uns geschmeckt. Die Atmosphäre war gut und das Personal sehr freundlich. Die Einrichtung ist ungewöhnlich, aber gut.

On a 11 day trip to the UK this was the best meal I had. Service was great, food was excellent, decor was very fun.

We only had coffees here and the service was quick and friendly. Lovely place and will revisit.

Popped in for lunch today while visiting Callander. Great choice on the menu and reasonably priced. Nice casual atmosphere and thoroughly enjoyed our meal. Service was quick and the staff were all extremely cheerful and helpful which is always nice to see. Will definitely be back.

Lovely decor and vibe, food pretty basic.

Can't comment on rooms as didn't stay, however staff friendly with good service for drinks. Nice beer garden at rear of pub

Great food great staff great prices

🇫🇷. Nice choice of beers, food is great, people are nice :)

What is going on in here? Five tables reserved and lots of people/families coming in for food and leaving because no tables available. This isn't a restaurant but a pub with casual dinning. Why are you turning business away?!?

We went there last night for dinner and had a great experience. The food was both great and well priced & the service was top notch. We'll recommend to anyone visiting Callander like we were.

Had a lovely meal and a relaxing few drinks. Staff very friendly towards both us and our dogs. Very reasonably priced. Will come again.

Excellent pub grub and friendly service. Would definitely recommend.

We stayed in Callander in 2021 at the Waverley and it was fantastic, This time, the staff were friendly the dinner was lovely but the breakfast was absolutely horrible, the sausage was grey looked like it had been sitting since 3am in the morning, the potato scone was solid and I couldn’t even cut it. The tea was freezing. Such a shame as Callander is a beautiful place and you always look forward to breakfast. To serve that was just shocking. We will email Gordon Ramsey to sort out the breakfast.

Lovely pub in centre of Callander, friendly locals and staff, food tastes superb and its dog friendly too

Slow to get served and quite expensive dearer than city centre prices

Fantastic pub on Callander Main Street. We were in yesterday afternoon for lunch and the staff were really friendly and helpful. I never had any lunch, however my wife, daughter and grandson did and they all said they enjoyed it. Lovely inside, really warm and welcoming with lots of locals enjoying drinks and food. Lots of tables reserved, so speaks volumes about how popular the pub is. Will definitely make it a must stop the next time we are in Callander.

We stayed at the Waterley in 2021 before green king took over menu was much better so was breakfast our breakfast was dry and burnt

Only popped in for lunch, very nice .

Brilliant pub experience with very helpful and welcoming staff. Great food and drink menu. Food was excellent.

I didn't enjoy my meal. I can see it's actually a nice looking place with nice staff but I could hardly eat the fish and chips today. Feel a bit naughty leaving one star but I was basically staring at the chip shop opposite thinking shoulda tried that instead.

Popped in for an early midweek tea. Lovely food from the Belhaven menu. Well cooked and presented. Loving the separate vegan/veggie/ gluten free menus. Lovely decor and friendly staff, especially Donna

Popped in for something to eat 11/02/24, I don’t know if it’s a change of chef, but the food this time has took a down turn, it’s always be sooo nice. Love this place and the area, I also met the resident spook in the women’s loo, only me in there and the hand dryer came on, didn’t bother me as I love the paranormal. Wooooooooooo.

Had lovely lunch in this bright cheerful bar. Very fast and friendly service and the food was fabulous, tasty and very reasonably priced. Would Definitely come again thanks 👍

We stayed 4 nights and my friends room was not cleaned once even though she asked the boy to do it.breakfast was the worse I've ever had the square sausage was grey in colour scrambled egg over done,only one of 4 ate their breakfast as he got a fresh made omelette. Bar staff lovely new year party great fun,but won't b back.

We dropped in for an early dinner and were very impressed. The menu was varied and service was fast and efficient. Our food was delicious and beautifully cooked. The desserts were very tempting but on this occasion, as the main course was so generous, we didn't feel we could do justice to them. The toilets were spotless. The only downside was the price of soft drinks, at £3.85, it is the most expensive bottle of J20 I have ever had.

One of the best Sunday roasts I've had in ages!!!!! The kitchen manager James even came out to make sure we were happy. The cauliflower cheese was unreal!!!!

Was lucky enough to win a Sunday Roast dinner and it did not disappoint!!!! The portion was a fab size and the food was absolutely delicious and I love a Yorkshire pudding and there were two on the plate and the cauliflower cheese was another level !!!!!! I could just have happily eaten a portion of that on its own !!! The chef James came out to make sure that everything was to our liking and we told him that it was the best ever !!!!! Give it a go guys you will not be disappointed and the staff in the Waverley were very attentive including Arran who made sure that our day was special and it was !!!!! Thanks guys for a great food drink and service !!!!! FIVE ⭐️⭐️⭐️⭐️⭐️plus

Lovely friendly pub. Very tasty steak pie lunch served by Chef James who chatted and interacted with customers which is really nice to see and hear. We will be returning and maybe stay over next visit. Certainly recommend

Great place for a quick stop for food and drink. Dogs are welcome. Donna served us she was great, gave our dogs some treats also after our morning walk. Would recommend.

Staff very pleasant. Good atmosphere in the bar but not so much in the restaurant area. My husband and sons' burgers were tasty but my scampi portion was small, garden peas were hard and presentation not great. Left feeling hungry.

Food was great - good value for kids and they all enjoyed it. Myself and the two other adults also both really enjoyed our meals.

We stopped en route on our tour of Scotland for lunch. We could tell that the fish was fresh and hadn't been frozen. Generous portions and lovely beer garden.

Excellent service and food. We were a party of 3 adults, a teenager, 2 younger kids and 2 dogs. All our needs were met very well. Wide choice of vegetarian dishes. Met at the door and seated appropriately- we were a group of 6 which was quite large for their seating arrangements. Ordered at the bar with time and care taken to describe kids options etc. Food arrived in good time and all meals were delicious! Excellent all round experience which all staff deserve credit for.

Great for a cosy and casual dinner. Prices reasonable and atmosphere lively. P.S. Haggis was yummy!! Sport shown on TV’s.

Classy, tasteful environment. Clean facilities. Good food and LOTS of vegetarian options. We liked it a lot! Go visit!

After spending a week travelling around West coast of Scotland our last night was in beautiful Callander. Arrived at hotel to a warm welcome from Leon and Nicole.. check in was easy and we were shown to room 1.. lovely clean, bright airy room with a massive and exceptionally comfortable bed, had ensuite shower room, tv and plenty room to unpack. Had a few drinks then dinner in the restaurant, again, service was friendly but professional, food was delicious ( Balmoral chicken and Balmoral steak) with an enormous Eton mess to share. Our dog Ronny was also made very welcome . After a great sleep we had breakfast ( poached eggs and pancakes) which was perfect.. Hotel is on the main high street, central to all the lovely shops etc.. we just parked beside hotel.. Will definitely return to the Waverley as the staff and service is spot on. Highly recommend

Fantastic pub to visit was visiting Scotland and staying at forset holidays and calldener was the next village so we decided to have tea would highly recommend

Our umpteenth visit to the Waverley and it was as excellent as always. Even though my Haggis Neeps and Tatties was 'Neepless!' They had unfortunately run out of swede and I had mine with peas instead. Not a terrible outcome, especially when the staff, (Donna, in this case) presented me with a £15 gift card as an apology for their oversight! My wife's Chicken and leek pie was superb apparently, as was Auntie Ellen's Macaroni. We always stop here when we are in town and have never had a serious issue. Great staff and atmosphere. Drinks selection is first class with a good range of malt whiskies and beers. We will be back.....again!

We visit The Waverley every year when we stay in Callander. Although on this visit, there were clearly some issues (length of time for our food to he served), they kept us fully updated and were so apologetic. They really went out of their way...

Called in here for a drink when we were on a coach trip on Monday 22 May.Decided to have something to eat and chose a dish called 3 small plates where you pick from a selection of stuff of the main menu.Really enjoyed it in...

Great hotel. Nice firm bed. Strong shower, with a bath. Clean and tidy room. The food for dinner and breakfast was excellent value for money. An excellent hotel to stay in.

came here three times whilst staying in Callander for my grans 65th birthday. Although the food is very good here, there is clearly an extreme understaffing issue. Twice when we ordered plain burgers did they come full of salad and sauces, the first time we...

Amazing, Maraselle was lovely and very attentive. Food was amazing, this is our first night of a 5 day stay, and we will definitely be returning for dinner and drinks.

We were looking for some place to have lunch and the Waverley Hotel looked nice so we decided to try it. We sat down and looked at the menu. After about 15 minutes no member came to take our order so we decided to leave....

We had a really tasty burger tonight. The fries could have been fresher, however, the burgers made up for it. Delicious!

Went here on a date night It was busy Arron the manager got us a table and took our order very quickly, both me and my husband had the steak as recommended and oh boy were they good😋 Desserts were delicious and the cocktails strong...

In the winter months many places close or have shorter hours. Therefore it was opportune that the Waverley was doing food mid afternoon. We had the pie option and the drinks/food order made at the bar. The food was with us quite quickly and it...

This hotel has a lovely friendly feeling. The staff go above and beyond and nothing is too much bother. Food was really nice and had a good children’s menu as well. Only downside they ran out of steak. Highly recommend

Popped in for some food and drinks , steak pie for myself and some some veggie options for the wife , steak pie was good and wife enjoyed her vegetarian choices, worth mentioning a decent vegetarian selection of food , we're I callander at least...

Stayed here overnight with my husband and 2 daughters in the family room. 2 big good size rooms looking over main street. Nice and clean and fresh. All slept well. Staff were friendly and there is a really good atmosphere in the pub/restaurant. If you...

Been a few times to the Waverley since its refurbishment. Always friendly service and comfortable setting, the beer garden is great on a sunny day. Decided to stay over in the hotel for one night rather than head home to Glasgow. Lovely, clean rooms and...

First visit to Callander and will definitely be back to the Waverley great food and attentive staff...well done

Visited with my husband and 5 year old, we had great time, great food and the staff was so nice and accommodating, very child friendly, made my wee girl feel like a VIP. Will definitely go back again. Big thank you to lady serving us...

I brought my mum to your restaurant for a bite to eat. The staff from begining to end were fantastic, attentive and couldnt do enough for us. The food was beautiful and very reasonabky priced. My mum enjoyed every minute of it and her lunch...

Terrible bar service from a female bar member (long dark hair and glasses). Young lad (blond hair) absolutely rushed off his feet trying to service everyone while his female colleague just chatted to people. We waited for over 10 minutes to be serviced along with...

Great friendly bar staff that are helpful with anything I needed .what a change with the new manager

Been in a few visits & service is slow, due to lack of staff and amount of customers. Was in with family celebrating a birthday. We used the app as it takes so long at bar to purchase a drink. Got told not to order...

4 of us stayed over for the Jazz festival hosted in Callander the weekend past, and it was fantastic. The new management make the place feel so welcome, a young lad who seemed to be very much enjoying working there. He almost looked like it...

I would just like to applaud the hard work of Pamela, Arran, Ben, and all the staff in the Waverley over this very busy weekend, they are a credit to Waverley

Standard pub food all round really. No jacket potatoes on the day of our visit which scuppered the fussy eater in our family. Other food OK but nothing special for the price.

Popped in for a drink and stayed for a meal! The staff were all polite and professional and could not fault the service especially from the young men who were serving the food. The menu was as expected for pub grub. All food was promptly...

We stopped in Callander for a bite to eat while out and about for the day and decided on this establishment after checking Trip Advisor. When we went in we sat down and ordered online using their app. 25 mins later we were still waiting...

Superb surroundings, friendly attentive staff and excellent food. We have been coming here for many years but there is now a more extensive menu with something to suit everyone and it is improved from last year. Look forward to trying more of the menu!

Was staying at nearby caravan park and decided to walk into town for bite to eat,this hotel was the first place we found.Saturday evening 7.30 and was told that the kitchen was closed. Seems a strange time to close but had one drink and decided...

We visited the restaurant only. I recommend the small plates, the ones I tried were all delicious. Also nice atmosphere and helpful staff.

Beautiful wander around Callendar and some delicious food. Derek, Tony and Molly were very attentive! We really enjoyed our visit and the pub looks amazing since it’s refit.

One if the best currys I have had! Meal with drink for just £10.00 Could not get better value. Lovely atmosphere and good decor. Helpful staff so you could not want more

We booked very last minute after climbing a hill near by. The hotel is dog friendly and allowed us to stay for an evening. It was a lovely day so we got to make use of the beer gardens. The foods is nice, decent mix...

Called in for lunch after noticing we could take the dog in with us. Lovely looking place, seems to have just had a refit. Only one server working on the restaurant side so a wee bit of a wait. Anyways, she got to us and...

Une très bonne adresse à Callender. Les plats du jour sont soignés et servis rapidement. Nous aurions bien aimé y revenir pour goûter les autres plats !

We had a lovely lunch at the Waverley. The staff were really friendly and very polite. The food was lovely, we really enjoyed our visit and would definitely recommend

Had a lovely over night stay nice comfy room , food excellent and staff friendly and helpful 😊 would recommend this Hotel

Really tasty chicken burger, decent prices & nice atmosphere. A bit of waiting in between getting the bill & being able to pay but they were obviously short staffed. My daughter got a goody bag of sweeties which I thought was a really lovely gesture....

My partner and I visited this pub with our dog, the staff were very accomidating and the food was also very good for the price. Will definitely be visiting again and would reccoment to others.

So delighted to find a restaurant with more than one vegetarian choice on the menu. A busy wee place on a Monday evening with food delivered in good time from placing order. Friendly staff and a relaxed vibe. Bang bang halloumi burger was delicious! 10...

Stayed one night in a room facing the road in the centre of Callendar. The bedroom was very nice, clean, with everything you need. There was some noise from the road through the night but not really an issue and perhaps less with the curtains...