The Golden Fish in Ipswich

Every time we go here they keep putting battered sausages in the order when we haven’t asked for them! Mum went and requested sausage and chips amongst other orders, got home and it was battered not normal. I went and requested 2 sausages and chips , thankfully noticed they were putting battered ones in the wrapping as I was stood at the counter. Said ‘no, I want and asked for sausage and chips not battered sausage’ the reply was ‘you didn’t ask for UNBATTERED!’ ?????? I don’t have to, I asked for sausage not battered sausage. If I wanted a battered sausage I’d have said battered sausage. Son went last week and I specifically said to him to ask for UNBATTERED sausage as I know what they are like. Guess what, he walks home and yes I open my orde to find a blooming battered sausage:( Why they are obsessed with battered sausages is anyones guess, but I’m writing the order down next time and handing it to them on a piece of paper in the hope they can get it right.

Asked for 2 bags of chips and two jumbo sausages amongst other things. At home found we had only one bag of chips and no jumbo sausages and had a battered sausage we had never asked for. Weren’t allowed to stand and watch what they were putting in the bags due to ‘covid restrictions’ -had to stand over the other side of the room. Very very annoying as I don’t like battered sausages so had to have plain chips for dinner and even these were incepid and undercooked. Useless. Won’t be going there again

The food is absolutely delicious and the customer service is friendly and kind, only downfall is that it only takes cash but isn’t a massive issue as there’s ATM’s nearby

Food here is great!! We use this place all the time, and never had a bad meal. Good price and quick turn around on orders! I would highly recommend this place to anyone!!

Dont use. Puts stuff in your order you dont want and charges for it when you do not realise. Only takes cash as well so thats a good reason to avoid anyway.