The Glass House in St. Helens

Absolutely outraged by the staff here today on valentines of all days . Came here with a loved one the mrs got spoken to terribly and refused to give our money back. Never again will we come back to this horrific establishment!!

This place never gets any better 😡 Saturday 8th February, as always no clear tables full of dirty dishes and empty glasses 2 staff on duty and the pub was chocker , there were no glasses to serve drinks then no food then no cash machines had to pay in cash , something definitely needs sorting in this once great place

Cheap and cheerful but the fish was better than expected so all round recommend

Dirty tables we had to clear are selves, and it wasn't busy at all.

Seems now to have made major improvements in the number of staff. You can get served much faster. The food is much better and cooked thoroughly.

Visited late afternoon for a meal with my daughter. Pub was busy but we found a table. Couldn't get the app to work so ordered at the bar. There was a little bit of a queue but it soon went down. Food was delivered to our table quickly and was tasty as usual for a Wetherspoons. Visited the toilets which were clean.

Standard spoons fayre. Food comes on cold plates, so it doesn't stay warm for long. Otherwise it's a pleasant pub

Not the cleanest pub in St Helens

Nice and clean, quick service at the bar which is a first for me at a wetherspoons

Got the gourmet steak an the grill marks on it were turned to carbon if i wanted a diamond i would of gone the jewellers. Absolutely disgusting. Should of gone to maccies instead.

Call me what you want but you can't beat a good spoons 5 times a week 😁 Roaminrob - YouTube 🙏

Called in for an evening meal with our friend. Food was served quickly, meals looked and tasted great. Only disappointment was they forgot to serve our drinks with our meals. But staff apologised and all was sorted.

Bosh! One of the good ones this

Love it here, warm friendly staff.

Nice food and good selection of beers. The staff are very nice. It's a Wetherspoons, cheap and cheerful.

Mixed grill was rock hard and one staff member was lingering round to clean plates away why still sat at the table

The food can be good or not good I had a hair on my chips one day they said it's from the sauce I didn't even have any sauce on my burger I just left the meal and went out

Took the mother out for a treat and Food wasn't the best , gammon was like a thin layer of bacon and food was just warm.

Not a massive fan and it's so small

Just don't think they can cook burgers always over cooked,had a lot of meals here and only had one are two that are editable, we've decided to only go for a drink there now and eat somewhere else

Love wetherspoons, but this has to be the worst one ever, tables packed far to close together , only 2 or 3 guests Ale's on and the rest marked up as --coming soon--alot of time they never arrive, the staff are generally good except for 2 of them, they are so miserable it's obvious that they hate there job's I much prefer the watchmaker in Prescot or the nine arches in Earlestown or any other wetherspoons

Genuinely surprised by this 'Spoons'. The first notable thing was the cleanliness and lack of sticky carpets or worn furniture. Then, the clientele. My visit was early evening, and the bar seemed largely populated by older folk pleasantly enjoying their evening meal or conversation, giving a very relaxed and friendly atmosphere. Service was courteous and reasonably swift. The beer was excellent, and there were no stale lines here. The food was only typical of what you would expect.

Cheap lovely food cheap ale unlimited hot drinks

Service was good but the food wasn't good this time. However previous times its been fine

Food was spoons so ok beer cheap enough good atmosphere

Food was cremated all overcooked

Only visited and had a couple of beers, but it seemed quite good

This place has amazing food and the staff are first class. Good accessibility for someone disabled like myself too

Great pub, very friendly staff, breakfasts are amazing too 👍 😀

A decent pub to meet up have a bite/drink Food good for a pub much better than others I've experienced friendly helpful staff reasonable costs been here several times not disappointed yet very accessable as a wheelchair user invaluable

The food Was cold and burnt pizza and my wife chicken burger Was Watery

we has just dropped our car off for a service and we decided to walk into St Helens town center while we where waiting for the garage we visited here for a coffee break as always the staff are friendly you can always get good food and drink

Great service, friendly staff and lovely atmosphere. However, have to change 2 forks because it was not cleaned properly, there was dry bits of food still on the forks. Wasn't keen on the strawberry daiquiri we had. It was far too strong to drink and the menus were very sticky, it needed wiping desperately.

Was a nice set up with lots of booths. Food came quick! Food was nice and generous servings. My son hated the pizza. We had the mixed grill which was nice. Staff OK. Table dirty and wasn't cleaned before food came. Staff didn't bother with that.

Typical wetherspoons always busy but staff do well and beers (real ale) when on great for price paid, on a lot of the pumps ( it says coming next) , most of the time, it probably does .

Zero common sense behind the bar aswell as the manager. Turning 26 and full off tattoos yet was refused serviced as I didn’t have ID, even though I shown my passport and driving license. When will common sense prevail.

Food always cold, staff over worked and very rowdy atmosphere. Gone quite pricey. Can get better within a few hundred metres

Decent priced drinks, can get crowded and loud/busy.

I ordered the traditional breakfast with extra hash brown and hot drinks. The bacon was well cooked, but so was the egg. The baked beans were cold, the rest of the breakfast was fine. I complained about the cold beans, and 5 minutes later was given another portion. These beans were lukewarm. Could do better.

Still gets busy, especially match days. Very run down pub these days.

Among the Weatherspoon spots I have been to, this is our favourite. The food is served hot and fresh. Kudos to the chef, he makes so much effort in the dishes.

Could give us something better then a steak knife to cut pizza that was hard enough withe bowl like plate it came on

Tables piled high with empty glasses and plates in the late afternoon we went . Beer was ok. Lad serving didn't know how to sell vouchers and said come back later, which was odd.

Great out door space with loads of tables , typical Wetherspoon pub with the added extra of the sun all day

Busy at lunch time, although food and drinks were prompt though the app. It was surprisingly quieter when we came back after the theatre.

Food is overcooked. Service is poor but this does depend on the day. It’s better when Nathan is on he’s very polite and friendly. My daughter youse to work in this Witherspoon and the team on then was very friendly and polite and always asked if you are enjoying your meal. And the tables was always clean now you go in and it’s like no one is bothered how it looks the tables are rammed with food and empty glass. The only good thing about the glass house is the cheep drink. Because the staff are absolutely atrocious

Brilliant service food was quick and nice. Can be as low as £10 for a meal

Just been charged 10 pound for 6 nuggets order wrong by a mile shocking service

Great service. Decent food (American breakfast, coffee & later extra toast n jam). Plummed for a beer later. Really nice Spoons this. Dead nice inside and plenty of nice places. Enjoyed it & definitely going back.

Havnt been to this wetherspoons before, it's a nice relaxed pub, friendly staff, the burgers have defo gone smaller over the years, not as value for money as they use to be, nice real ales though at good prices

Like all weatherspoon establishments!

As far as Wetherspoons go, it's a decent little bar in a central location.

Good Guinness and fast service on a bottle of wine. Chicken bites tasty.

Comfortable pub, called in today,, young lady cleared tables and disinfecting each on regular basis, use this pub regularly and have noticed that the womens toilets are gradually getting worse and worse, two cubicles have been out of order for a while now, and cubicle floors dirty, together with sink drains filthy,

Food is really nice here and staff r mostly friendly too

Wheelchair access is through the doors at the back of the building which can only be opened from the inside. Have to hope one of the customers see you and let you in. Then you have to use a lift (if it is working) to get to the bar.

Popped in for a quick pint with an old mate around 2pm no complaints

some woman behind bar kicked me out because my passport was 2 month expired what a awful place 0 stars

Great choice of beers at very good prices food good as well

I had the hallumi wrap with chips, it was really nice, just the right amount for dinner time. The glass house was quite full but we still got served in 10 minutes. The staff were very helpful

Stopped in St Helens for breakfast and The Glass House caught our eye. The breakfast was quick to arrive and cooked to perfection. We couldn't have been happier with the food or the service. Sometimes Wetherspoons gets a bad name but this one is that proves you shouldn't judge a book by its cover. Clean, tidy and very tasty grub.

Food was nice we go quite often

Has gone downhill over the past year or two and wasn't that great to begin with, food is ok, but not the best also has gone up in price and for what you get, not really worth it, the atmosphere is poor, just news or sports on the TV really low, or no sound at all, mostly filled with middle aged men drinking, only reason I go there now is because the drinks are still relatively cheap but that's about it

Good place to meet friends have a drink no music or tv blaring away

It's Weatherspooon so we all know what to expect

don't know what this place is like we have not been

Well just overall low in Mood, Customer's Spread around, Didn't Have a Great Atmosphere, Staff Chatting, Before I Had To Walk Around The Bar To Place My Order, "Find Somewhere To Sit And The Young Lady Said That She Would Take My Order.......Was Going To Leave, I'd like a Drink 1st Please, I Asked, Still Chatting, I Asked Again.........Drink Came with Ice,Which I Did Ask For No Ice. ........Still Chatting Across The Bar, Asked To Open My Table, With My Debit Card,, I'll Need To Swipe It With A Attitude, Still Chatting, I Paid Cash And Removed My Ice, The Young Lady, Walked Back To Chatting, Drank Half Of My Drink. (And Left The Premises) Never To RETURN.......

Love this spoons. Manager is lovely and all the staff are so attentive. Food is gorgeous and very cheap- especially for students such as myself.

Very good food and excellent atmosphere. Great for all the family, large play area too

Had breakfast, good food , good value

Your usual spoons but a bit cold in there

Poor service today, over 50 minutes for food, staff behind the bar didn't have any idea what was going on regards how long orders would take, hopefully just a bad day.....

Great place friendly staff and never wait too long for the food.

Unfortunately the bar server was alone when we ordered coffee, so it took nearly 10mins for the cups to come over to our table. We ordered from the bar not on the app. When we ordered food later it was nice and came in a reasonable time.

On arrival i tried to buy a pint of the Nessie’s Monster Mash when at just less than the pint the barrel was empty and I was asked to choose something else. On attempting to order Haggis and neeps was told it was off so decided on the Caledonian burger meal this also was off. As it was curry night decided on Chicken jalfrezi but again it was off so ended up having a fourth choice. All in all a disappointing experience.

menu not really great. but try cleaning the fryer because it was foul. portion size pathetic. enough to cook your own. because the fryer was dirty and it was burnt to charcoal I can't say anything positive

Spotless for breakfast, lovely friendly staff. I'm definitely going back.

Meal wasn't upto standard had better there served fish overdone mushy peas which I didn't order just a sloppy juice with no peas.

It's a Wetherspoons. It's reliable and you know what you're getting. Well situated and well stocked and staffed but still a Wetherspoons

Yeah it was great. Again it's a witherspoon.. So excellent prices no wonder there was plenty of people in there... yeah loved it really good...didn't have food so can't give you 5 stars on that one

It's been a few years since we have been here and it's had a revamp. It's spotless! The food was delicious and we had amazing service from Ella. She was so helpul and really pleasant. We will definitely be coming again!

Great selection of beers at reasonable price.

Large choice of beers at reasonable prices. Quick and friendly service. Locals are good to talk to.

The meal was awful , the burgers was burnt and hard and the grand children left them, the fish chips & pea's looked like it had been re heated in a micro wave and left to go cold , normally we have a good meal here , don't know what went wrong this time ?

Went in for my breakfast it was that slow in coming I had to go the bar and ask where is my breakfast next couple of mins it came it looked like they had forgot about mine

The place is dirty. The toilets are signed off as clean hours ahead of the cleaning log. Staff are not very friendly or responsive.

Relaxed and friendly. Great bar staff.

Good beer as a decent price, pleasant staff. Good atmosphere

Place was filthy. Tables sticky and toilets a mess

Had a nice breakfast here. Wouldve liked my eggs Benedict to have a runny yolk instead of hard boiled though. Staff were nice 👍

Dreadful experience customers forced to queue in a line to get served ordered on the app waited an hour for frankly sub standard food .Had to go and get our own drinks as we had waited over 30mins staff disinterested and borderline rude .Avoid like the plague!

Steak was burnt...They brought out the wrong meals. They also left items off the order.

Nice pub great service staff spot on will be back .

Thoroughly enjoyed my afternoon in this establishment will be going there more regularly in the future

Nice place very friendly value for money very clean appears popular

The Glass House is one of the better Wetherspoon pubs, very big inside, always busy, there isn't too much wrong with either the drinks or food, the only problem for some people would be that the toilets are up two flights of stairs, there is a disabled toilet downstairs but it's not really private is it is in view of everyone. This pub is always a go-to if I am in St Helens.

Great pub . Good food . Fast service.

This shop is out of the way so you can not see it in st helens

Quick and hot food ,friendly staff

My wife and I called in for breakfast on a reasonably busy Sunday morning and while my breakfast was nicely hot, my wife's was lukewarm which gave us the impression that hers had been sat out waiting for mine to be ready. There were a few, what I would call, choice customers in the bar and some pretty bad language was being used which in front of other people and children really isn't on!