THE GLASS HOUSE in Edinburgh, City of

Good location. Great modern rooms. Jonathan, the concierge, was wonderful! He gave us great help with restaurants and took good care of us while we waited for our room after coming in on a red eye. Negatives: lots of noise from a neighboring late-night food court (not the case for all rooms, we stayed there twice); and the continental breakfast was meh.

Although we didn't stay there, the welcome we received entering this hotel was very warm. The man responsible for this was Mr Jonathan. He showed us around the hotel as if it was his own, thank you so much, it made our first day in Edinburgh memorable !

Super high prices, however neither the food nor the service are worth it. The staff are rude, provide no assistance and spend their time laughing and sneering at you. I've had better service at an understaffed MacDonalds!! Appauling.

My family and I did not have a good experience at the Glass House. Here are all the cons: The hotel is squeezed between a giant mall and a Broadway type theater so disregard any pics trying to prove otherwise. Parking is in the mall next door and you have to lug all luggage thru the mall, go outside and the walk down the street to the hotel. They offer no assistance whatsoever. This is going to sound petty but at every other Marriott we are greated as preferred members and treated as such. Not here, they couldn't care less. We were given ADA rooms and when we asked to change they refused because it was supposedly sold out. But the very next morning, my son and his girlfriend were given a new room. The toilets don't have water and are airplane style using air suction. This is very loud and it leaves a mess unless you flush multiple times. You can hear all the rooms flushing around you!! Lastly, the rooms are just OK but the hallways and hotel,other than the lobby, are a bit dated. We travel all over the world and can honestly say this was one of our biggest Marriot disappointments.

Lovely hotel friendly and attentive staff will definitely be back soon. Enjoyed dinner and a first class breakfast in the hotel along with a few drinks.

What a comprehensive AMAZING breakfast offered. The gluten and lactose options were fabulous. I went there for 2 mornings and it was more than consistent. The staff went above and beyond to help, be attentive and generally warm. Pina & Harry were particularly wonderful. I will absolutely return

Stayed for the night. Excellent location close to the theatre. Stunning room. Got upgraded which was an extra treat! Helpful staff and breakfast in the morning was delicious. highly recommended if ur looking for somewhere to stay in Edinburgh

We enjoyed our stay at this quaint location. I thoroughly suggest a garden view, it's beautiful. The service was excellent at the front desk and Snug Bar. Unfortunately housekeeping constantly failed to arrive and we had to request service. Owing to the pandemic many services were shut down . We did have breakfast which was excellent. The rooms are somewhat tired and the toilet sounds like an airplane with jet propelled suction. All in all a good hotel in a prime location. There are also excellent restaurants close by on Broughton Street. One problem is that is is not possible for taxis to stop directly outside to offload luggage.

Después de haber probado el afternoon tea en Brown solo puedo darle 1 estrella. Faltaba manteca, los sandwiches eran puro pan.

We got a gift for us to stay here in December when we where over visiting. We where made welcome at reception and made welcome and the rooms where ok but are looking a bit tired . The reception and the snug bar was very nice . It’s worth a stay but what let our visit down was the chamber made constantly knocking on the door to clean our room which started at 0830hrs in the morning. Other than that it was ok.

¡Mejor de lo mejor! Mi esposa y yo disfrutamos sin duda del mejor té de la tarde (picnic) que hemos experimentado y hemos disfrutado más que unos pocos. La comida con el té de la tarde de picnic era muy variada, fresca, abundante y absolutamente deliciosa. ¡Cuando digo abundante, en realidad nos llevamos más a casa de lo que comimos! El servicio fue excelente y se sumó a nuestra experiencia muy agradable, así que gracias a Ignacio, Alonso, Rubén y las dos camareras. Recomiendo encarecidamente la Glass House para una experiencia maravillosa.

Fantastic location for a visit to the Playhouse and some Christmas show. Last minute booking, but loved the facilities, the warm welcome and the friendly staff especially Lazaro. Highly recommended

Service very slow, understaffed venue. Food was mediocre and cold on arrival. Even half an hour to get a coffee on self service basis! Try somewhere else first!

This is an absolutely extraordinary, top-flight hotel. The property is gorgeous from top to bottom. The roof garden is just beautiful and is so quiet, despite being in the middle of the city.

En general, muy decepcionado, a pesar de la emoción de entrar en este gran hotel desde la entrada de la calle principal. Nos llevaron al ascensor, y nos dijeron dónde salir, y eso fue todo. Teníamos que encontrar nuestro propio camino en la azotea, no había personal que nos guiara. Encontramos el área del bar en el interior; el bar era poco personal, y muy lento para servir. Además de esto, las bebidas eran muy caras, y tenían el descaro de agregar un cargo por servicio estándar además del precio de las bebidas. Las instalaciones de los baños eran realmente deficientes para la cantidad de invitados, solo 2 baños individuales. Había baños adicionales en la planta baja del área del bar, pero solo los encontramos por casualidad más tarde en el día. La boda fue hermosa; un entorno encantador, y la comida era muy buena dentro de la carpa de la azotea

Como se puede ver por el título, esta revisión de The Glass House está muy atrasada.Nuestra experiencia comenzó con nuestro dilema sobre qué hacer cuando aterriza muy temprano en Edimburgo y no puede registrarse en su airbnb hasta media tarde. . . y tienes 2 veinteañeros a cuestas?Tomamos la decisión de dirigirnos al The Glass House Hotel, que estaba cerca de nuestro Airbnb, para descansar y tomar algo de desayuno. Qué maravillosa sorpresa recibimos cuando nos llevaron a una pequeña habitación donde se preparaba un desayuno escocés completo, que incluía todo tipo de deliciosos pescados ahumados (por ejemplo, arenques y abadejos), papillas, fruta y deliciosos croissants de mantequilla que solo he probado en Francia.Después, recorrimos el hotel para usarlo en el futuro y vimos las modernas y elegantes habitaciones llenas de luz. Pared abajo y sin embargo, invitando.También nos encantó su jardín con estatuas y un montón de hermosos y cuidados verdes por todas partes. Encontramos un área de la sala de estar en la parte de atrás que tenía cómodos sillones con almohadas de tartán escocés que rodeaban el pozo de fuego interior más cálido y acogedor que jamás había visto. Este incendio no fue solo para mostrar, sino un toque realmente reconfortante y cálido que nunca antes había experimentado en un hotel. El hotel Glass House Hotel es un hotel de lujo de 5 estrellas en la categoría superior en todas las guías. Sin embargo, está en la mejor categoría de mi libro y hemos viajado mucho y, a menudo, nos hemos alojado en hoteles de primera categoría. Glass House obtiene nuestra mejor calificación no solo porque el gerente y el personal nos dieron la bienvenida a Edimburgo con estilo y amabilidad, sino porque el hotel en sí tiene una maravillosa y rara combinación de ser recortado, limpio y glamoroso, y sin embargo, también fue hogareño; con lugares especiales bien pensados que tenían almohadas escocesas de tartán, chimeneas interiores y. . . . en realidad, una gran casa de cristal que te hizo soñar con pensar en todas las ocasiones felices que tendrían en las próximas temporadas. Suspiro.El Sr. Tom Gibson, gerente, recibe muchas estrellas por su consideración y ese estilo escocés especial de alojamiento que es a la vez efectivo y genuino. Creó un primer día especial en Escocia para todos.

We had our office Christmas night out at the glass house and unfortunately it didn’t live up to my expectations.The marquee type structure was ok and there was a great view of the castle but no onsite toilets and we only had access to two toilets between 60+ people (male and female) so the queues were consistent for most of the evening.When it comes to food I always temper my expectations for these party nights but at best it was average, the portions were not in any way generous and it did seem that the key concern was around ensuring this was easy for the kitchen rather than it being a great dining experience for the customer. Re the bar, there was a small fridge with only one type of bottled beer so I had to ask for some alternate options (this clearly hasn’t been considered beforehand).On a positive note, the DJ was great and played some of my favourite tunes but that’s of course pretty subjective!I understand that the Glass House is a 5 star hotel and perhaps if our night was in the hotel itself the nature of the review would be quite different.So I would be at pains to stress that this is not a review of the hotel itself but if our office Christmas party at the glass house next year then I will not be there .

Mi amigo y yo nos quedamos aquí cuando llegamos al teatro Playhouse de al lado. El hotel es maravilloso. Teníamos una habitación superior que tenía todo lo que necesitábamos y más. Teníamos acceso desde nuestra habitación a un pequeño y encantador jardín en la azotea con vistas increíbles. Las camas y las almohadas eran extremadamente cómodas. Nuestro desayuno estaba delicioso. Tuve un escocés completo y mi amigo tenía papilla con frutas. No puedo recomendar este hotel más altamente

Mi compañero y yo fuimos por una noche y desde el momento en que dejamos nuestras maletas para irnos no pudimos criticar nuestra estancia

Great bar for a wee dram of whiskey and appetizers by the fire atmosphere is nice and cozy staff are very pleasant and helpful...

We stayed for two nights -wish we had stayed more. Really interesting hotel, I understand it used to be a theater. It is well located, excellent service, comfortable rooms. Nothing to complain about. Loved it!

We loved staying at this hotel. Everyone was more than accommodating and made us feel at home. Love the turndown every night and If you want to experience a real bartender who seems to live his craft, go see Viktor in the bar area.

En este llamamos ex Jefe Oficina de RBS en Edimburgo, restricciones masivas de planificación, así que parece que un banco. La transformación ha sido bien hecho, aparentemente en Navidad es excepcional, nos fuimos a tomar un cóctel antes de cenar en otro sitio de la ciudad. Fueron variados y a un precio razonable para una fantástica ubicación, problema con la cantidad de asientos para bebidas, demasiado estrecho, con demasiado puede acceder a para comer.

This is a hidden gem. We found it by chance. We didn't stay in the Hotel ( which looks stunning ) but ate in the Brasserie. The food and the service was top notch !

Hotel was lovely and staff was very helpful. Location was convenient although some major construction going on in the area. Nice lounge and outdoor area. Wonderful pub close by. Would stay again.

We stayed for a recent rugby weekend and could not check in until 1500 despite reassurances we would be allowed access to the room earlier. While this was disappointing, the concierge responded magnificently, ensuring the room was fully ready, provided taxis to Murrayfield and discount on our evening meal in the restaurant.

We had a wonderful stay at the Glasshouse. The hotel was beautiful and so relaxing. We were close to all the major attractions and had wonderful service from all the staff. Will definitely return next time we are in Edinburgh.

Spacious, well appointed rooms, each named after an exotic Scotch Whiskey, of which a carafe is provided in the room. . A huge veranda overlooking the city.

We stayed here while visiting Edinburgh for the Christmas markets. We arrived slightly early and were checked in by Martin who was fantastic and gave us an upgraded room. The room was clean and spacious and had the most comfortable bed ever. The room had doors out to a patio area we didn't use this because of the weather but I can imagine it would be nice in the summer.

The service recieved from arrival to leaving was simply the best. Would have given a rating of 5 but unfortunately the room was tired and in need of attention in certain areas. The bathroom grouting was discoloured and the roof black above the shower . The patio area and furniture had not been cleaned for quite sometime, although the weather was not warm enough to use this area it should be kept clean . The wooden floor area had scuff marks where furniture had been moved around.

We booked a table for Saturday evening and arrived at the hotel reception at the time we had booked the table for not realising it would take another ten minutes of lifts and long corridors to get to the restaurant. My wife has mobility issues and found the whole thing very painful and tiring. When we eventually arrived at the restaurant only three other tables were occupied and they all soon left making us the only diners in an otherwise large empty room . Eventually another group of four people arrived dut it does not create a nice atmosphere. The room also became cold towards the end of our meal.

Esse hotel e muito gostoso, já pela recepção que é ótima. O staff é super educado e atencioso.

Me encanta este hotel. Este está cerca de la estación de tren y de la Royal Mile. Las habitaciones están bien equipadas y el personal es maravilloso. Cada miembro del personal que nos encontramos se desvivieron para hacer nuestra estancia tan fantástica. Nos hicieron sentir...

Nos alojamos por 5 noches. Nos pasaron por el diseño del hotel nuestra primera habitación implicaba un par de tramos de escaleras y mi compañero tenía una espalda. No está claro en el formulario de reserva que las escaleras están involucrados. Sin embargo, nos cambiaron a una suite en el mismo nivel que el bar acogedor. Desde ese momento, el hotel y su personal era impecable.

Vinimos aquí sin saber el hotel o tener cualquier recomendación. Pero fue catalogado como un "excelente ubicación" en reserva. com (es en efecto) y es una "Colección Autograph" by Marriott, así que pensé que tendría que ser bueno.

We were so pleased after train rides and touring when we checked in weary that the bed/pillow was as incredibly comfortable as we had found since arriving n the UK several days earlier. This modern, attractive hotel set, somewhat confusingly over a multiplex cinema about ten mins ( conveniently) from the royal mile and most walking tours was an extremely comfortable, spacious and appealing place. We spent our first lovely evening on. The rooftop garden sipping champagne in relative solitude. It is beautiful with expansive views of almost 360 degrees of Edinburgh. At breakfast we had the best croissants we have tasted outside of France! We highly recommend this lovely and relaxing hotel!

A modern hotel with a historic stone facade, used as a setting for the beauty of the hotel's glass walls. The distance to the entrance from the curb is tiny bit more than your typical hotel, but the extra 17 strides are worth it. What a warm welcoming staff. Efficient, friendly check-in process with a nice Marriott Plat upgrade to a larger room with an balcony and a view right out of the movies. However - safety tip - the balcony is really one long balcony sectioned off by planters and a low glass panel separating each of the room balconies. (See photo.) So do not sleep with the door open! The balcony rooms have a slated screen separating the bed from the sofa area... kind off a modern take on a small suite. Bathrooms have both a large tub AND a separate large shower... pretty darn perfect.Wonderful service at the breakfast buffet and perfect late night service in the lounge area.The ground plan is a hair funky and be sure to inquire about accessibility if you have that as a concern. I believe one floor does not have level access to the elevator and you must use a staircase, an attractive staircase mind you, but do "mind the steps."Great location to everything Edinburgh, but not a tourist trap area. Next door to the Playhouse. Several great restaurants in the area as well. All in all, this hotel, along with Edinburgh in general, will entice you to return again and again. Great property. Great people.Great choice.

Visited for afternoon tea on a glorious day, lovely welcome at reception and personally escorted to the restaurant - a necessity - and then met by Maria who was a most personable server. Then came the let down, we knew that it wasn't a traditional tea and were excited to see just what the various offerings would be. However, our eager anticipation was short lived! for some reason most items were burnt - not highly baked but burnt - the mini toastie, the dubious haggis ball and even the muffin that the smoked salmon was presented on was blackened round the edges! The scone mixture defies description - quite the most odd texture, edible but not pleasant. Soft shortbread, rock hard macaroon and a small meringue base for the single raspberry that would almost guarantee a visit to the dentist if brave enough to eat it! The only nice elements were the egg filled croissant and the blueberry sponge, the rest was less than average. Should a Hotel try to rethink the traditional afternoon tea then, apart from being very brave, they MUST get it right in both presentation and food quality. Sadly, even the presentation was questionable being on well used wooden 'platforms'.All in all a visit that won't be repeated - unless we read otherwise from other Tripadvisor reviews.

11 of us went for afternoon tea on Saturday to celebrate a friend's birthday. We were told it would be £26 pp. I was keen to pay for it at the beginning but to my shock they had automatically added on 10% service charge- even though the menu states clearly that service charge is at your distraction. The service was super and we would definitely have tipped but only because we wanted to not forced to. A few of us then went to the bar and 10% extra was automatically added to each bill- making the prices very different from their menu. Such a shame as it was a lovely afternoon tea.

To Edinburgh, for New Year's celebrations and visiting friends. We had a fantastic time in Edinburgh .This was due to our stay in The Glass House. Nothing was too much trouble for staff. Most polite, helpful and informative with directions and answer to questions. We never had an evening meal there but, breakfast was always very good. Very pleased with our room too, being roomy and warm. Altogether this was a most enjoyable experience

We had one very pleasant night in the Glass House, nothing was too much trouble for the staff they were pleasant at all times serving Whiskey,finding a dinner reservation,showing to your room or serving your breakfast. The executive suite was roomy with a bath which suited husband and a shower which suited me,all the lights from television fan and wi fi ect were a bit off putting including street lights(gaps in curtains) and a lot of street noise.The roof garden was beautiful and had delightful views. Breakfast was lovely silver service with lots of choice and variety.

A gorgeous hotel with a lovely view of a beautiful mountain !! Hotel is very well managed and staff are friendly and competent. I would recommend this hotel for work and relaxing, room is stunning and spacious and very clean. Food was awesome and wine even better.

Our breakfast service was like pulling teeth to get tea, coffee, or our main course!! 2nd day the boss noticed we were ignored and offered us a drink voucher to be sent to our room. We got a hand written note of apology and some sweet treats but no drink coupons. Considering over an hour of our day was wasted waiting for breakfast, this was not impressive. Today same, service a bit better but never did get that 2nd cup of tea, so we just left and moved out I would not recommend this hotel to anyone expecting 5 stars. Windows to patio and door would not open so our room smelled stuffy after 3 days. We have had better in many 2 star hotels.

We did not stay in this Hotel overnight but were here for a wedding and spent at least 12 hours in this very chic venue.The Hotel is right in the epi-centre of Edinburgh and is a TARDIS of a Hotel - it goes on forever with room after room and more event locations that you can throw a stick at.The wedding was in the conservatory which is very sweet and the food was extremely good indeed; the service was also extremely good. The staff are quick, polite and everyone smiles at you!There are some rather off bits of sculpture dotted around but they are rather interesting and look quite funky at nighttime.

We stayed here a couple of nights, and the best thing the hotel has to offer is its location (in the center, minutes away from the Royal Mile and Princess Street). Although it pretends to be a five star, the hotel itself didn't impress... I've seen cleaner showers before, the carpet in the hallways had a strange color to them (still can't figure whether they were stained or that was just the type of carpet), the iron in the room was broken (literally, the metal tip of the iron was broken), the whole hotel theme was confusing...is it a modernist theme, a classic, a mix of both? The breakfast was ok, the staff was overall courteous, although I thought a bit impersonal and artificial. We did get upgraded to a garden view room, which was definitely nice, but if you cherish your privacy you really can't keep your curtains or door open because everyone walking about the garden can peek inside your room. Overall a good hotel, but if I were to rank it against other 5 or even 4 stars (for the price), I'd have to just rank it average.

We stayed at this hotel for our honeymoon and were made to feel very taken care of and special. Beautiful hotel, clean, tidy and helpful staff ecpecially Lola on reception.Massive thank you.

We had a lovely meal at the Glasshouse. It was most civilised to enjoy a little cocktail on the beautiful roof top terrace before dinner in the very pleasant restaurant, sitting at a table with a leafy view. The food was very nice - if I had to be picky I would say the vegetarian dish of bulger wheat pastry was mainly just pastry but my friend loved her steak and the starter, sides and desert were delicious. And the service was exceptional - on the evening we were there, I think we had the most smiley two ladies in Edinburgh (the manager Adrijiana) and another equally beautiful and attentive waitress.

The hotel was very nice, entry was through an old facade. The inside however as very nice and fairly modern. The door man was non existent, we struggled to get through the doors with our bags. Once inside we were treated very well and escorted to our room. The room was a studio apartment layout. There is a mini fridge and pay liquor cabinet, with some snacks and chocolates. The bath was very nice and modern. We had a beautiful balcony, looking up at the Royal Observatory. The wifi was free. There is an honor bar that was manned at times down the hall. Breakfast wasn't included but was stocked pretty well. It was rather busy, but service was ok. I would definitely recommend this hotel over the Marriott.

First the bad. Our room was not ready even though we arrived at 630 PM. There were also some drainage and hot water issues in the bathroom. The hotel is also designed is such a way that it is not very friendly for those who cannot go up and down stairs. Despite this there was a lot I liked about it. The staff is very friendly and helpful. They really did a great job in making up our difficulties. It is located conveniently in the heart of the city. It has a nice cozy feel. The rooms are decent and the observation garden is brilliant. Great breakfast as well.

you just walk out the door and go left to everything. great balcony, great garden, wonderful lounge with fire pit....great small bites. Good service, clean and very different..breakfast..i had the best eggs Benedict ever,,,

We checked in quiet late, but the staff very professional with a very quick check in. Have our own balcony overlooking the hill and castle. Enjoyed the afternoon session at the lounge with complimentary carrot, chocolate cakes and chippies, was very good! Overall stay was good, except not sure why we got a handicapped room, perhaps all the room were set up like this?

Staying overnight to celebrate a major birthday my expectations of staying in this 5 star establishment were high but unfortunately went somewhat unmet. The staff and even the executive room were good with a nice touch of a personal card to wish me birthday greetings. However, there was a lack of attention to small details that meant it never reached the heights expected of a top hotel that we have experienced at other and less expensive hotels. When you pay for one night which could get you a week in any reasonable hotel, you are looking for that wow factor or at least service above the rest. Sadly the experience was just that bit underwhelming and the exceptional overnight stay hoped for never quite materialised.Pity as being only a mile from home it didn't feel that we made the right choice and my significant birthdays and funds are beginning to run out to try this too often!

This is a lovely hotel. Just a couple of minutes from Princess Street yet very quiet and relaxing.We were given one of the roof terrace garden rooms which would have been even nicer in the summer bit cold in December to sit out.The whole room was excellent. A revolving TV in the centre of the room so you could watch it from the bed or seating area.The bathroom was huge with a large bath and large show and toilet in one room with the hand basins etc in another room.Drinks in the hotel are very expensive but service is excellent.

This was my first visit to The Observatory Restsurant in the Glass House Hotel we were booked in for 5.45pm pre theatre the restaurant was very quiet but our waitress Sarah-Jane was very attentive and informative , the meal was second to none good size portions and Sarah -Jane even put a candle in my dessert for my birthday !! We retired to the bar after our meal it's a small intimate bar not the biggest stocked gantry the only bar man was rather rushed doing room service and bar duties it's the first time I've had a slice of lime in my vodka fresh orange ( we don't do orange !!)All in all I had a very pleasant evening and will certainly return

booked on secret escapes - loved every moment from check in to check out! fab staff - ate in restaurant - delicious. well worth a trip :) will be back

Enjoyed a weekend break in the Glass house hotel. From our arrival to checkout the staff were very friendly and helpful. We had a suite opening out onto the rooftop garden. The weather was lovely and it was nice to sit outside and have a drink. The hotel is fairly central and it was convenient to walk to Princes St and about a 10 minute walk to the Royal Mile.

This is a beautiful luxury hotel. We were bought two nights here as a Christmas present and loved every minute of it. The rooms are beautiful, with a full set of services on offer. Would definitely recommend for a treat.

Everything about the Glass House oozes quality.Arrived late and was treated to freshly prepared sandwiches. Our room opened onto the roof top gardens which had stunning views over the city and Leith. Can't wait to go back.

We had a voucher for afternoon tea.we were seated beside the window with a lovely view up to Calton Hill.,The table was nicely laid but the teaspoons were missing.also given 2 knives, a knife and fork would have been more useful.We waited a while for the food to arrive but that was okay as all freshly prepared.Instead of sandwiches we were given a Venison and bramble sausage roll,Crumpet with cheese pate yum.They did seem short of staff or maybe one member of staff got caught up chatting to 2 diners and I do think we should have been offered fresh tea instead of having to ask for it.If anyone has a walking disability or maybe gets breathless easily this is not for you as a very long walk to the restaurant.Even the toilets were some distance away,okay if you are fit.

Beautiful hotel in Edinburgh city. Amazing views from the rooms.Visit the Snug to chill out at the end of the night! Has an honesty bar, which can be an expense at the end of your stay, if you're not careful. Staff very friendly.

6 people dining using a voucher deal for a birthday treat, all 6 diners agreed they did not enjoy the service or the food. We were greeted and seated well enough but it all went downhill from then, there seemed to be very little staff and although not a huge restuarant it was maybe about 80% full. We placed our food order but still had to ask if we could order wine as noone offered to take a drinks order. After 20 minutes we were informed that the scallops had run out which 3 of our party had ordered we were offered no alternative other than to re-choose from the menu which we did. The starters arrived and everyone agreed they were very bland and one duck starter was undercooked, whilst waiting for the main we witnessed waiting staff rearranging food on plates coming from the kitchen with their fingers and what seemed to be a communal cheeseboard left out with no cover or refrigeration whatsoever during our entire visit, people leaving with no goodbye or acknowledgement from staff and having to retrieve their own coats ( my party also had to retrieve our coats on our own which meant sliding past the counter containing said cheeseboard not very hygenic) When our mains arrived again everyone agreed that they were all very bland and the roast potatoes ordered as a side were practically cremated. When we went to complain the supervisor reminded us (once too many times in my opinion) that we were on a voucher offer so she couldn't do anything about refunding us and that the problem was a table of 13 had come in just before us now I booked this table over a month ago who is coming in to eat at the same time as me is the restaurants problem and not mines, she then said she would see what she could do with the remaining bill she came back and said she would remove the roast potatoes (,we would not have paid for them anyway) and took a bottle of wine off the bill , by this time we were so fed up we paid for the remaining bottle of wine and left. It certainly felt like we were second class citizens behind the table of 13 who weren't i imagine using a voucher but I should have reminded her that voucher or not the awful meal and service cost my party just shy of £150 and that we didn't actually get the voucher for free. All in all a very disappointing trip to aa 5 star establishment

I booked a room at the glass house via a hotel booking site as we had been here last year and loved this hotel. I had mentioned that it was our 25th anniversary celebration and upon arriving we were told we have the best room in the hotel. Room 331. Stunning room and massive. Glass house Edinburgh thank you. Only downside I'm afraid is your room service. No cutlery. Wrong drinks and overlooked chips and pizza. Sorry but I own a restaurant and for 5 star this wasn't good. Your hotel is fantastic and location is tremendous. Just your kitchen and service from there needs attention. Same sort of thing happened last year. I will be back again though. Love your hotelValy Ossman

Siamo stati a pranzo con un'azienda di Milano. Entrando, abbiamo trovato una freddezza incredibile. Tavoli non apparecchiati, e freddezza massima del personale. Poi, abbiamo scoperto che era un pranzo a buffet, con cibo di scarsa qualità e sufficiente per poco piu' della metà delle persone!!! Consiglio? Andate altrove.

we were invited to lunch on the rooftop today nothing special because of the number of people there, but food was good as was service . Would like to stay there sooner rather than later .

Our visit to Edinburgh to celebrate my wife's birthday was enhanced by our stay at the Glasshouse, the staff were friendly and very helpful and our room and facilities were excellent.

Pleasantly surprised to find this hotel is part of the Marriott chain (my travel agent booked it so I did not know that I could get Marriott points for staying here... A bonus!). Good location but, you need to like to walk to get to the real attractions. Walking to the castle would be all uphill and is probably close to 2 miles away... Too far for our arthritic knees, although, we were able to walk back! Hotel is modern and offers nice amenities. Staff has been very helpful and extremely pleasant! We would return!

Fantastic day out at The Glass House Edinburgh and would thoroughly recommend the Afternoon Tea for something different to do whilst in the city. Stunning views from the dining room with a very professional, warm and friendly service. Divine food complimented with a fantastic range of bespoke teas and a glass of Prosecco. A definite five star experience.

Awesome hotel, private, modern with a boutique feel liked the décor the snug and the honesty bar. The service was professional and polite

We loved our room, the terrace and roof top garden. Location was nice as it was close to the attractions, but far enough away to escape the crowds. I gave it three stars because at the end of the day, a clean nice room is what you want. The hotel though is missing on the customer service aspect and for this reason, we will never return or recommend it.We did struggle with the indifferent staff who was unhelpful and quite unpleasant. It started upon our arrival where we were left to carry in a large amount of luggage, while our car was double parked on the street. Next, it was the unfriendly women at check in who couldn't muster a smile let alone the motivation to provide a map and directions. This manner continued for the duration of our stay from passing staff in the hallways to the breakfast crew who clearly did not have their morning coffee. Besides two male workers that were in the lobby when we departed the hotel, management should look at a complete overhaul of their staff, starting with the HR person that hired such an unpleasant crew.

Incredible place! The whole place is amazing! From the Service to the way you are treated! The only thing I would say is service at breakfast was a little iffy! Need to be run a bit better! But overall it was a lovely experience.

The hotel is very close to all the sites in the city, but the rooms are set up to have views of a huge garden with large glass walls. The rooms are slightly small but very trendy. The prices were rational for the location.

We stayed at the glass house for our first weekend away for my boyfriends birthday. When we arrived we were really excited the location was amazing and it looked gorgeous.... However the staff and service were a complete let down and really ruined our experience. We were greeted by a staff member who was very unhelpful and couldn't understand basic English so our questions couldn't be answered. My boyfriends parents had arranged for us to have a bottle of champagne and strawberries to be delivered which were meant to be a surprise however we Didn't receive the gift so when we asked reception what had happened they knew about the presents but they just hadnt made it to us which we thought was very poor customer service, then my inlaws rang and requested to use the money to pay for our breakfast in bed instead... When we checked out they hadn't even taken the breakfast off our bill so it was just one let down after another!! Really ruined our stay. I expected more from this hotel chain I stay in hotels every week for work and I know this is poor and unacceptable customer service we didnt even receive an apology. Wouldn't recommended this hotel.

I stayed here on a Thursday night doing a first reconnaissance to establish if this hotel could be our new base adjacent to our new East End office location. On arrival I was firstly delighted to learn that i could use my Marriott rewards card (as the hotel is under the Marriott umbrella but retains individual status under the "Autograph Collection") on presenting my gold card and informing them of the reason for my visit I was upgraded to a suite overlooking Princess Street. Quite simply the suite was superb and, frankly up there with the best in the world I have stayed in (and I have stayed in a few) Super sized room with great comfy bed, plenty of shelves, drawers and desk/table space to cover your every need whilst there. Large bathroom with, WC, Bath, large shower cubicle and bidet. As well as that the room opened up to the outside onto a large balcony with a funky table and chair set. Absolutely stunning! Breakfast was served in the Conservatory on the second floor (Accessed from third floor via glass central staircase) and we were cheerfully served by a delightful Spanish lady who could not have been more attentive. I will be back, I cannot give the Hotel a higher accolade than that!!!

We stayed in one of the De Luxe suites, with great access to the terrace garden given that it was February.Overlooking "The Hill". Loved the room with its separator, light airy, lovely bathroom.We only ate breakfast in the Observatory, but that was in fact excellent. The location is central which suited us very well for our 3 night city break.

Right next door to the Playhouse Theatre, very close to Bus Station and Waverley Station....no to mention John Lewis, we enjoyed our overnight stay very much. Good pre-theatre supper served in The Snug and delicious breakfast next morning. Roof garden and bedroom windows looking out at Calton Hill....very peaceful and quiet. Bedrooms excellent, lights in bathroom quickly fixed on request, and a Nespresso coffee machine, perfect!

Pleasant and comfortable hotel. Staff was fairly attentive and friendly. Hotel beginning to show signs of wear and tear but nothing too significant. One thing I did wish I had known... There is a movie theatre attached to this hotel! While most of the time you would never know it however the "bass vibrations" could be felt and heard in our room. It wasn't enough of an issue to keep us away next visit but I think for the price point it's worth noting, otherwise it was pretty enjoyable hotel.

My husband and I stayed here on the last leg of our honeymoon in Scotland. We were excited as we had heard great things about it but did not get off on the right foot. They were undergoing construction and provided nothing in return for the inconveniences of hanging wires, no front doors, etc etc. We have stayed in hotels all over the world and most do everything to cater to you when they are undergoing such construction - The Glass House did not. Overall, the room was nice and had a balcony overlooking a square and then the bathroom was amazing. The room itself was clean but he hallways, elevator, main lobby were in disarray. There are other nice hotels in Edinburgh that we may check out nice time due to the lack of added benefits or service with regards to the construction.

Amazing trees & plants - beautifully kept. Loved the carp pond & the lily pond. Even with the rain banging on the roof it was wonderful in here. Thank you for a lovely visit

staff friendly and professional. great location but i found it over priced compared to other 4 star hotels in the city

We stayed here for an anniversary present and was not disappointed! The staff were amazing as we're the surroundings and room which we got upgraded when we got there ( another surprise that added to our experience) there was also a little card from the staff saying happy anniversary! We got a good deal staying on Sunday night and having bought the package which included dinner bed and breakfast and also cinema tickets for vue at omni centre. Could have done with another night to enjoy this first class hotel! Highly recommend.

It is evident that this hotel was once 5 star but not anymore . Housekeeping staff observed us leaving our room. On our return we found they had had taken the do not disturb sign form inside door handle and placed it on the outside as an exuse not clean the room and this happend more than once. on entering the bathroom the first thing you see is a sign from the management pleadingley asking you not to use a lot towels. It can be very disappointing to return after a days sightseeing to find your room just as you left it with no tea coffee or milk. The only thing that is keeping this hotel open is it's location. Tvs are verry old and small and display a distorted picture. Staff were very friendly so this is why i give 2 stars

Just had a 2 night stay in glass house was poor poor...no way near the service you should be getting when spending large amounts of money for a stay.we stayed in a suite which cost over £500..on arrival we had to place a 100 pound deposit on top of the 500 we had already paid for the room...why*??? Incase we used mini bar or there honesty bar...maybe not £8.00 a nip......we have stayed in many 4-5 star hotels and this was the worst...bed uncomfortable 2 singles pushed together please..paint work chipped..bed not made properly.no water to drink 2 small milks for tea...tv had to be fixed to watch..and the staff unhelpful and a bit rude....there was one staff who is obviously a part of the room service team who should be running the show he treated us 5 star

Have just returned from a 3 night stay at The Glass House, what a great hotel, great position, right in the centre of town. The staff were very helpful, whether recommending places to eat or booking taxis they couldn't help enough. Very comfortable rooms. Highly recommended.

Bel ristorante un poco defilato dala strada principale, accoglinza molto cordiale e premurosa, cercano di soddisfare le esigenze se avete bambini, abbiamo mangiato molto bene lo consiglio sia a famiglie che a coppie che vogliono stare in un bel locale romantico e chi deve fare dei pranzi di lavoro.