Costa Coffee in Edinburgh, City of

Just bought a flat white from here. It was a large cup of hot milk that smelt like coffee.. Flat whites should be small and strong. Went starit in the bin. Avoid

Shame closed costa on corner of Hanover & Princes street. Waverley market branch atmosphere not very good

Absolutely lovely, the toasties were excellent and the hot chocolate was gorgeous! You even got a little sundae spoon to help deal with the cream on top easier.

Was there maybe 5 times in total. 2 times in past 3 times recently. Last 3 times I had tummy bug after their coffee.. Unreal 🙄

First time going to this store very nice, sat in lots of people on laptops, staff, friendly & welcoming store clean would visit again

poor service and poor attitude from servers on till those making the order. Very busy place, and I appreciate it's not 'fun' working there doing the same thing day in/out. GREGGS is better cheaper and has better service

Great coffee and bacon rolls. Perfect breakfast stop. Plenty of free parking.

Title: Disappointing Experience I recently visited Costa and was thoroughly disappointed. The piece of cake I received was ridiculously small for the price, leaving me feeling cheated. To make matters worse, the service was lacking; the staff seemed disinterested and unhelpful. Overall, a frustrating experience that I won't be repeating.

Busy branch of Costa at retail park

A cold windy day, which makes the store uncomfortable with the drive-thru window opening and closing too. Large cups and good coffee. Staff do their best to keep the store clean and pick-up trays

Pretty standard fair for a Costa but the queues inside can take a while to get moving. If you're short of time, make sure to go through the drive thru instead as that moves at double the speed of inside

Standard Costa affair here, nothing amazing but nothing bad either. Plenty parking and seats outside as well which is a good touch. It's Location is good as you can get easy access from the M8

Good service but expensive drinks.

Greeted every morning with a smile and a how are nothing to much for friendly staff great start to the day

Coffee and cakes tasty as always, however tables were messy a bit

Both times I ordered had issues.

Service was quick and lovely. The lemon Muffin was amazing. Lovely place and very clean. My girlfriend had a toastie and it was delicious. (I had to try a bit first)

Busy Costa but staff seem to be fairly organised and efficient. Plenty of seating in this Costa and managed to get a table without to much difficulty

Stop off en route to airport. Food and drinks good, wifi great, no issues to speak of

Ok. So we came in on Saturday 20/7. Absolutely mobbed but served efficiently but we didn’t get our beans! Came in today and I mentioned to Joshua and it was sorted immediately. I’d emailed customer service with no response but Joshua remembered making our coffees and apologised (not needed). Anyway I wanted to shout out that Joshua was brilliant!!!

Never have I seen coffee prepared so fast. Great service.

Cozy and nice atmosphere. Very nice coffee place.

Terrible service. Waited more than half an hour for a coffee. Inexperienced staff and not customer focussed. Not a Costa to recommend at the moment

Costa is always a mustang for spending some time in peace, alone or with friends.

Extremely nice coffee, service good too.

Only used drive through, quick and friendly service, great frappe

Had the same issue both times I last visited Shop is busy and 2 people serving drive through customers then only 1 making drinks for the shop customers and shop very busy and the person serving keeps serving customers yet lots of people still waiting on drinks. I had asked for my drink extra hot but it was far from extra hot. But as I was take away and didn't realise how cold it was until I was away I couldn't return then wait in queue again. If you ask form something and pay for it that's what you should get. All staff clearly need retrained and also listen to people ask for . Not happy.

Quick service, chilled atmosphere

Hit or miss with the staff. Some lovely, some disinterested and impolite.

Like their options and coffee, chai tea latte

Regularly some of the slowest service I've ever had at a Costa.

What a dump! Tables not cleared spillages on floor, rubbish on floor and recycle bins overflowing. No trays . Usual coffee but standards in cafe area disgraceful

Typical Costa coffee. Great coffee and comfy surroundings.

Sit in using paper cups ,because dishwasher out of service - few weeks now . Coffe was hot like you get one in McDonalds . Cakes not freshest one and served in paper bags due to mentioned dishwasher . Regarding Drive through when I only take coffee -it’s as should be. But sit in will be nice to drink from the mug .

Busy, local, friendly, convenient for everyone and anyone

This venue is always a treat to go to ... clean, friendly staff, 👌

Slow despite lots of busy looking staff wearing alien inspired headsets. Waited 15 minutes for 2 teas. The frothy flavoured coffee loving customers were out in droves. Each drink took forever to make. Avoid!

Sadly, an absolute rip off. The breakfast deal* is very unclear, it says it should be £2.50 for coffee and a roll, however that's the roll price only and you a pay a full price for the coffee. The roll was given without the sauce, even though we asked for it. The coffee is way too hot, you need at laest 20 min to actually be able to drink it. There are other places that do the same thing better at half the price. It's a shame.

Great coffee, great bacon rolls, great service

Went through the drive through and asked for a terry chocolate muffin but sadly they ran out so got a gingerbread one instead and a terry’s hot chocolate instead and the staff kindly gave me some terry chocolate orange sweets to have which was very thoughtful of them, really made my day thank you :)

Yes another nice place only thing wrong is you have put up your cakes and made them smaller two bites and there gone that's the only complaint.

Great options offered and extra toppings like vegan cream offered also. Staff were so friendly and lovely, and lovely clean coffee shop tonight (13/12/23). Really felt the service from the two ladies and gentlemen was above and beyond. Great quality Christmas hot chocolate made to perfection with all the trimmings and service that lifted my spirits after a tiring day. Thanks guys!

Always really busy this Costa. Really nice coffee but some of the folks make it scalding hot - burns your mouth drinking a latte! Overall though very nice and I stop here quite often :)

Usual Costa, only negative is most tables are 2's and squeezed in so difficult to get together of there are 3-4

Very nice place with lovely staff. Good coffee and food.

Not one of the best Costa's. Poor service, close early and never the same staff. Disappointed with them on several occasions now.

Ordered through Uber eats. Bag was sealed so definitely not drivers fault. Got half of my order. Ordered only two blood sandwiches. Don’t know how someone can missed it.

Staff behind counter behaving like stroppy school kids. Terrible atmosphere and not cooperating with each other. Then got served the wrong drink. No apology. Food - new hogroast toastie not very nice.

Standard Costa fayre which is always good quality. When I visited it was very busy and it felt like we had to queue for some time to get served.

Strongest flat white I have had in a while, made the hairs on the back of my neck stand on end!

Thank you so much. Was my birthday today. Had free cake with my app. Manager didn't charge me for my coffee either. Was so friendly and genuine. Lovely toastie too.

Stopped for tea and toasties, sitting in Tea was good, as were the Toasties and biscuits. It's a Costa so you know what your getting, but it was better than 95%. Staff were efficient and pleasant with our order. Noted they were restocking as customers purchased, keeping busy. Descent number of tables and good separation compared to some Costa outlets. Felt spacious. Everything looked clean and well kept. Definitely one of the best we've experienced.

A busy place with a buzzing atmosphere Folk meeting socially and for work it's always sparking with energy and warmth.Great service from the friendly and very competent baristas only adds to this! Clean, tidy, and comfortable too. A great bolt hole to hang out for work rest or play! 🙂

Decent sitting area outside, quick service and coffee went down a treat. One note is that there needs to be a place for people to put their old cigarettes as they were all over the floor outside.

Nice Costa, I wish they would provide more napkins and cutlery or plastic cutlery.

Relaxing space before the shops open, goid toast!

Our goto for a morning coffee while staying at the area hotels , always busy but service has been good and the food and coffee are top notch Costa

Busy spot, and a standard costa. My drink was made nicely and staff were patient with customers. Sitting area was also busy with people sitting in but a nice buzz and comfortable all the same.

Very helpful and kind service. Clean and nice atmosphere.

Very busy Costa, staff are excellent, friendly and fast. Sandwich was beautiful and the peach iced tea was divine. Perfect for a sit down lunch or grabbing a quick coffee and a snack.

It's a Costa, you know what you're getting. Average food with a poor selection of Free From, Ok drinks and generally slow, anonymous service from staff more interested in chatting between themselves than to the customers. All in a standard Corporate Costa environment.

Better than the one at the range this one clean comfy staff brilliant.

As you would expect from a Costa Coffee.

What more can you ask for costa is the best place to go for a coffee very quick and professional 5 stars

Don't bother. Even on week days you'll wait a long time in a queue either inside or at the drive through. The service is terrible and the staff couldn't care less. Lazy, slow, awful. Avoid.

Toilets were needing cleaned, twice I have been in and they have been the same.

Staff were very polite and helpful. Fair amount of indoor and outdoor seating. Clean. They have customer toilets but didn't need to visit them.

Busy, and extremely slow and in no way efficient service. Staff behind till taking orders seemed more interested in watching their colleague make drinks and chatting rather than addressing the queue. Drinks were average for Costa. Prices as you'd expect.

Came here with my bf who is a costa staff at another store. We used his qr code to get staff discount and took a while to work. She said to put brightness up on the phone which it already was, the screen has a glass protector that darkens view from side from people but is fully bright from front view. The elderly lady staff with the brown hair full fringe- seems like the manager- was making fun and talking negatively about us to the other staff which they then proceeded to laugh at us. Terrible worker and would not find this kind of service in other costas

Good experience. Was really busy. Was clean and staff where friendly.

Horrible. I asked about extra hot flat white. they couldn't do it. remade. still didn't work. Didn't ask to redo it a second time. terrible. a woman who makes coffee (50+) needs to learn how to make an elementary extra hot.

Great all round place. apart for that dump IE B&Q

Took 3 attempts to get order right, several other costumers also had issues. Staff not paying attention and not at all helpful 😢. Won’t be back

Good for breakfast, shreaded steak and cheese toasties tasty, I prefer this place over M&S with regards to rolls with sausage.

Comfortable, and clean place to pop in to for a bite to eat and a coffee. Idea if your staying at one of the nearby huge hotels. Half the price of a hotel breakfast... Just as good.

I'm in Costa daily, with various branches . Popped in yesterday afternoon. 1 person making drinks for the queue and the drive-through. 2 people cleaning the prep area and 1 wandering around re stocking . From the moment of service, I waited at least 10mins to receive 2 coffees. Looked around for a clean table and there wasn't one ! Trays and cups on every table and trays of used cups and half eaten food also along the window ledges where people had cleared their own table . Looked like some sort of management meeting going on at a small table . We walked out and sat outside !. I work in the same sort of business and would have been appalled and apologising at my customers getting that sort of service 🙃

Drinks were as expected for the drive through. But when ordering a bacon “bap” as it’s described on the menu, the staff were unimpressed when I questioned the price at the window making payment & I repeated the order. They were visibly annoyed an unapologetic as if it was my fault that I ordered as it’s described on their menu

Standard Costa experience, little busy at 2pm on a Friday!

Just had coffee but was very good

Bit of a queue, but coffee good.

It's a Costa so not much to say to be fair but handy if at Hermiston Gait retail park.

Not the best Mocha I had in other Costas. Staff looked super busy, nobody asked if I wanted cream on top etc, which I thought was a standard in this chain. Another let down especially for my wife was being served coffee in takeaway cups, not the nice mugs, even though there was a pile of them available. I like Costa Coffee in general, but will not come back to the one in Hermiston Gait

Very helpful staff, we were in just a shop was closing an staff asked if it was ok to give us takeaway cups because of this, very good, quick service.

It is self service and was busy but the queue moved quickly. The staff were efficient. Drinks and food were fine. You know what to expect when you visit a Costa - consistent level of quality.

Your delivery guy 'Jony' wants working on. He knocked my door and then decided to come right in to my flat without my consent. And after I scolded him for letting himself into someone's else home he just smiled. I suggest you work on your delivery staff before someone else does. Knock the door then just walk in if you can? Who does that? What if that had been a kid he'd done that to?? Don't think so pal. Unacceptable behaviour.

Does this open when your website says ??? 6:30am! 6:45am Sunday and drive through still closed - not happy

Clean and well presented with good service and excellent coffee.

Quite recently opened this Costa is situated in a reasonably busy retail park. It is usually busy but generally seats have been available when I've been in. It has all the usual Costa offerings and kept fairly clean. I'm not a massive fan of any of the national coffee stores as you could be in anyone of them across the country but I respect them as a business and they will have people who care working behind the scenes.

Nice place, only advice to have the door child safe. My 2yr old able to open and run out before I could get through the chairs

Good coffee and panini was tasty too.

They've removed the unhygienic plastic screens at long last and it's a much better place for it! No more shouting too. 😁

The Livingston costa is better than this one. The door didn't shut properly and the floor was dirty with crumbs and bits of food. I would only return if I absolutely had to.

This was a Toastie??? Half was half “Toasted” the other side not even touched!? And arrived frozen!! Coffee was hot which was a bonus, I’m only up at Bankhead, I think he walked up with it and had the bare faced cheek to charge me £3 delivery!!!

Brand new, large, airy, well located. Its a Costa so coffee is good.

Absolutely pathetic..Operating as drive - through only today Oct.13 and the one at Premier inn closed at 4pm.

I often when I visit coffee shops the one who served the Coffee should be friendly but in this shop is very angry

The coffee was passable but it doesn't compare in taste to most of the local coffee shops you'll find in your local towns

One thing I am noticing more about customer care in various places is that these places feel unwelcoming and staff doing the bare minimum. This place felt like that. Staff were not warm or helpful or considerate. I was good at customer care when I worked in hospitality and always went the extra mile and was conscientious- this place did not feel like that. I did not feel this was a good experience. I know it’s just coffee but I feel like people are not as caring and considerate and kind as they used to be. I won’t be returning.

Clean tidy friendly staff and efficient a improvement from any previous visit

You don't need to use the Drive In. I just ordered standing outside using the app and sat at the fixed tables. I didn't have much company due to the high winds, but the interior of the cafe looks good - once the lockdown restrictions have been lifted, it will be a pleasant space to sit in.