The Gailes Restaurant And Hotel in North Ayrshire

Such a shame how bad the food was at this place as the spa and the facilities are lovely! From reading the hundreds of bad reviews it seems the general consensus is that the food is terrible. We got the steak pie which had soggy pasty, chewy beef and watery tasteless gravy. We also had the buttermilk chicken which was overdone and inedible. It’s really a shame as this place has great potential. The food put a damper on what was a great day in the spa, very disappointed and dissatisfied! With the price of £20 for a pie you’d expect something decent but I’ve had better pies at the football! Service was also not the best.

Using a retirement voucher and had an early evening dinner. Decor lovely, staff very pleasant. Pity the food doesn’t match. Couldn’t eat the batter on the butter chicken as it was brick hard, onion rings hard , chips tasteless and again overcooked. Steak pie - top layer of steak was burnt and inedible. Starter bread was tasty. Took far too long to be served despite being almost empty. We mentioned to the waitress about our food and we were only charged for drinks and bread. Whilst this is a great gesture, our evening was ruined. Not be back any time soon. Such a shame as it has the potential to be excellent.

We’ve been at the restaurant a couple of times before and had no issues. The food is generally great and the service exemplary, however on this occasion we felt a little let down. My wife celebrated her 60th birthday and we had a family meal at the hotel. As ever, we cannot fault the food it was delicious and portion size remains good. Sadly this time we felt let down by the staff on duty. Everything was just at a slower pace, there seemed to be no urgency to anything but 10 mins to bring desert menus was a bit much, never mind coming back to get our orders. Well come back, but would hope staff showed more spirit

Firstly the restaurant is lovely and bright and well laid out. They menu has plenty on it and the lunch menu is a good deal. However that is where the good stops. We waited at the sign to be seated, staff were talking at the bar and after 10 minutes we just had to go up and ask to be seated. The menu is pricey and the bread that came with the prawn cocktail was stale. The buttermilk chicken that came with the salad was rock hard and not that warm. We ordered 2 sets of drinks and both times had to ask where they were. Finally, it's February and the doors were wide open so the place was freezing. There seemed to be plenty of staff but they are just lacking attentiveness and given the price I would expect better.

On arrival we tried to charge our Electric Car via the chargers onsite but couldn't get close enough to the charger to use it because of the 100mm bump stops. Food was terrible and the service was incredibly slow despite it not being busy. The servers were not very pleasant. Both my husband & I ordered the same Chicken, Haggis & Broccoli with Peppercorn Sauce. The Chicken was bone dry, and the Haggis was greasy and chewy. The Broccoli was so overcooked that you could not cut through it as it was rubbery. The peppercorn sauce was runny and tasteless. We both didn't eat our meals as they were both inedible. Complained to the server when we asked for the bill, who said she would pass it on her Manager. Went to the bar to pay and mentioned to the the chap behind the bar about our meal. He called over the Manager who advised us that the server had not passed on our comment. She apologised profusely and promptly removed the Main Course charges from our bill. Overall not a good experience, so needless to say we won't be back..

The spa and hotel room was fine and modern, the staff attentive and friendly. However as someone who regularly stays in hotels the food in both the spa and restaurant was very poor in quality, and in fact I have tasted better produce at a Wetherspoons at a 1/3 of the price. My wine also smelled off. Moral of story if you have expectations of a certain level of food as akin to a luxury spa then this is most probably not the place for you, if a modern facility with friendly staff next to nice golf courses is your main aim. Visit.

Lonmvely surroundings, starters were cold. Main course was mediocre, deep fried fish in bater was not crispy, pork was overcooked. I was happy to accept all of this but when I ordered a bottle of wine and it was plonked down on my table, I was applaud . I assumed it was serve yourself night, I had to open it and serve myself . Is this the service I should expect at oast? Never have I been thrown a bottle of wine and expected to pay for it, disgraceful, I thought I was in Faulty Towers! I complement you on your waitress staff who are totally superb. Its sad that the management and kitchen staff fall short of providing a good service.

My friend and I visited again for lunch. The surroundings are lovely as is the staff. We were greeted and shown to our usual table. The staff are very pleasant and attentive. Arryanna looked after us and made this another lovely lunch experience. The food as always when we’ve visited was tasty and good value for money. Looking forward to our next visit.

We ate here late last month at the end of a day of celebration, my in laws 60th wedding anniversary our 34th. The Coast Restaurant didn’t let us down. We’d eaten in another part of the resort a few years back so looked forward to this. The coast is casual, open, bright, vibrant and fresh. It has a lovely ambience and some great staff, the Maitre D in particular, attentive and good humoured. The food is spectacular, every dish we were served was excellent and of good portion size. It was also very good value for money. I can’t recommend the Coast Restaurant enough.

Service was very slow despite the restaurant not appearing to be very busy. Food was mediocre and not cheap. Staff were pleasant enough.

My husband and I went in for a meal today (19/8/23) with my birthday gift card and we were shocked to see a Saturday early evening being so quiet. We got a 2 course meal and both had the leek and potato soup which was like a child’s portion size and was liquidised down so much, although it tasted ok it was nothing like leek and potato! My husbands main was fish and chips and the chips were like the super cheap big bags of small oven chips that you get in the cheap isle of supermarkets! Completely tasteless, he said the fish was ok but the star of the show was my arrabbiata pasta which was so overcooked it was a joke! Like you would cook pasta for a baby food! The peppers and onions in the pasta on the other hand were inedible and half cooked! Honestly the worst meal we have had in a long time! The manager took the pasta dish off the bill but c’mon Gailes! do better for the prices your charging! We will not be back here again!

Awful! Would try not to return. Been to 3 funerals there in the past 6 months. Sandwiches were like doorsteps with very little filling. Staff running about like headless chickens trying to serve tea & coffee without knowing who has already been served and who still needs serving. Our table of 6 got half served and despite shouting out to staff, we were ignored and sat for an hour without tea or coffee. It was in the smaller room, so dread to imagine if they were serving in the larger room. Sorry, but couldn’t feel enthusiastic about eating anything.

My wife and I recently had a disappointing experience at the restaurant of The Gailes Hotel when we visited for breakfast, which compelled me to share our feedback. Although we have frequented this place for breakfast on numerous occasions before, this particular visit left much to be desired. Upon arrival, my party and I were promptly seated, but unfortunately, we were then seemingly forgotten about. What made this even more frustrating was the fact that the restaurant was practically empty at the time. We patiently waited for someone to take our order, but after a substantial 25 minutes passed, I had to flag down a staff member myself. Even when our breakfast finally arrived, the disappointment continued. Our drinks had been completely forgotten, and once again, I had to request them separately. For a restaurant of this caliber, and with a price tag of £29 for two breakfasts, I expected a more attentive and seamless service. The lack of attention to detail and the delay in service left me feeling underwhelmed and dissatisfied. While I have enjoyed positive experiences here in the past, more recent visits have been found wanting and this particular visit has undoubtedly tarnished my perception of the restaurant. I hope that The Gailes Hotel takes this feedback and makes improvements, as with service like this, my wife and I will find somewhere else.

First thoughts was stunning inside and out, as soon as we entered we where in gym gear, and was put in the corner out the way sat for 26 minutes befour we had to ask to get some drinks service was terrible then waited another 15 for food order to be giving a frezzing cold breakfast on a childs plate, was horrible then never ate it the staff need more training!!!!!

We visited for lunch today and were very pleased with the welcome and excellent service we were given. The staff are very pleasant and attentive. We both had a light lunch and this was very well presented and plenty of it. Lovely surroundings and the sun was shining. Very relaxed and no rush to vacate table. Will definitely be back. Thanks to the staff.

Made reservations for family and friends. Great location and atmosphere. We were spoiled by Grant, Chloe and Mark the chef. All were so friendly and attentive during our visit. They are all great ambassadors for the company. Food was amazing and plentiful. Menu caters for all tastes. Great value for money. Will be back for sure.

Nice venue & style. OK staff - neither up nor down. Dreadful chicken soup, was like thick gloop. Sandwiches overfilled with bland tasting fillings, on semi-stale unbuttered bread. Limp, warm salad accompanied. Overall, dreadful!

Visited with my husband for dinner in this restaurant. Food was absolutely delicious. Highly recommend the highlander fries.. they were amazing! Service was great.

Excellently decorated and definitely looked the part but the food was not up to standard at all. I ordered the tempura chicken for starter which was okay but as my other half ordered the salt and chilli chicken for main, the exact same chicken as...

We attended today for a family lunch after booking the Santas Grotto for my two young kids. We booked for 1pm, were advised we would sit order drinks and food then be taken to see Santa. Drinks order being taken and drinks being delivered were...

Met friends today for lunch. Unusually loads of space in the car park but when we saw the menu understood why. Expensive for all the dishes. Chilli & salt chicken was lovely. Cullen Skink not for non meat eaters as it was full of bacon...

Excellent experience, fabulous meal and attentive service. Grant our waiter went above and beyond and made us feel special. With two coeliacs in our party he was very reassuring about our food choices and checked a few meals were I deed gluten-free. We were very...

Absolutely brilliant place to go have an amazing meal,the surroundings are lovely,staff are very attentive & friendly. My family & I will definitely be returning here. I have to mention Grant who was our waiter he was great,his personality really cam across. See you all...

Excellent food. Fast and polite service. Lovely restaurant. Let me say again excellent food. Fast and polite service. Lovely restaurant

In the area visiting a sister hotel, stopped here for lunch. Lovely surrounding, nice decor and toilets too. We both had a sandwich from the light lunch choices, both were nice and service fine for what we needed. Busy Saturday afternoon.

We ordered two starters, chicken liver parfait & Cullen Skink. The Cullen Skink was lukewarm however we didn’t complain about this as it was still edible, in hindsight we should have! Our mains were ‘sizzling fajitas’ & lasagne, the ‘sizzling’ fajitas came, were swimming in...

We visited the restaurant today, a Saturday afternoon and therefore expected it to be busy and service slow, which it was. I ordered a toasted baguette advertised on the menu as an avocado and roasted red pepper filling with sun dried tomatoes and hummus. There...

We go here to the Coast and Cawley group has another at Duck Bay Marina. Both have the same menus and really well decorated and airy. Staff are always friendly and efficient but more importantly the food is always great. Definitely a great night out.

Had breakfast here and the dishes were absolutely filthy. At the continental breakfast table it was as if they'd set out a stack of unwashed plates by mistake - you could see the grease on them and feel the grime when you ran your hand...

50 of us were on a coach trip. The area for eating was all prepared for us. The food and service were very good. The décor was very good as well as the surroundings. I cannot comment about prices ,as it was prepaid by our...

Visited recently for my birthday with my dog. Took a long walk along the beach from Irvine town centre. Dog friendly and settled her down and indulged myself in fillet steak and merlot, happy birthday to me. Staff and service were very professional. The decor...

Setting themselves up as rather special this venue fell far short. We chose this restaurant as a special treat for a special birthday and were sadly let down. Totally lacking in ambience this had the feel of a seaside cafe rather than a quality restaurant....

Popped in for a quick bite on way back from Troon. Didn't have a booking but we were shown to a table straightaway. We were given plenty of time to make our selection and our order was taken. Our meal was excellent and consumed with...

We booked for an Afternoon tea. When it came out it looked lovely. That’s where it ended. 9 small finger sandwiches,3 with tuna 3 with cheese savoury and 3 with Lettuce (2 rocket leaves) and a slice of tomato. The scones were hard and we...

Love the food at coast within the gailes and frequent regularly but unfortunately it really does just take one bad experience to put you off. After 40 minutes we had to go to the bar to ask to place our food order and then waited...

Beautiful delicious food here well cooked and presented . On par with any Michelin starred eaterie to be quite honest ! ( and I’ve eaten at a lot of them ) Great service from friendly attentive staff who make you feel very welcome. Thank you...

A business lunch for 5. Fantastic food and portion sizes were amazing. Five starters and five main courses of which neither of us could finish. Well done SimpsInns excellent value and tasty food and excellent menu choices. Also the new refurbishment works.

Sunday lunch for 4, pretty disappointing. The fixed menu for Sunday lunch seems good value at first glance, unfortunately it didn't live up to expectation... The starters were average at best, the main (shin of beef) was the only saving grace and the dessert was...

We decided to have dinner in the restaurant however we were sat at a window in the bar area - hotel seemed very quiet and restaurant shut off. The table was wiped but still sticky. The fish was soggy and triple cooked chips could have...

Booked a family lunch for 6 of us which included a toddler. From the outset the staff were brilliant. Plenty of helpful staff were about and Covid rules were enforced. We were served promptly and our food arrived shortly after. We had a mixture of...

Great hotel,sharing fish platter was excellent for lunch. Staff member serving was Megan very pleasant and attentive. Evening meal again excellent staff member serving was Fraser he too was very pleasant and friendly. Would definitely go back and not hesitate to recommend this hotel to...

Two portions of chicken tempuras for lunch were pale and soggy. I should have immediately sent back to kitchen. Told waitress to feedback to chef.

Enjoyed a family meal here, service prompt and pleasant and food was really tasty, kids enjoyed colouring in and catered for celiac disease and intolerances very well. The woman taking our order was happy to double check with kitchen and brought out a pudding for...

Most disappointing lunch we have had in quite some time. Both food quality and service very poor. - Meals all came at different times - All 3 of the baked potatoes ordered were cold and had to be returned - Prawn Marie Rose filling for...

Stayed overnight in this lovely Hotel. From checking in, until checking out , the Staff could not have been more helpful, or pleasant.Nothing was any bother to them.They also had time to chat as well which was nice. The Restaurant had a lovely relaxed atmosphere,...

Lovely lunch with my husband and son , food was superb plenty to choose from. Service was excellent very friendly and relaxed atmosphere. Will be back

Sat for ages waiting to be served. Food was lovely and prices very reasonable as we were there for the £19 for two courses for two people menu. Waitresses were lovely. No explanation given for delay in being served.

Having visited for lunch with the family was left disappointed. Our order was wrong my sister and myself had chicken tempura as a main, however it came as a starter meanwhile my parents who had ordered a ciabatta and omelette waited for 45 mins!!! The ciabatta came and it was very hard and my dad left most of his. On top of all this we did not receive cutlery or salt& pepper or asked if our meal was satisfactory. The only member of the family that got good service was the dog. We have been to the Gailes multiple times before, and to other their other venues and unfortunately sad to say this may be our last.

Mostly positive, with a few reservations. We had requested a room upstairs overlooking the car park, but due a a wedding, our request was ignored and if we hadn't persisted, would have ended up on the opposite side as well. We had to settle for a ground floor room. It was a perfectly acceptable, clean room, but despite a noisy fan once either of us showered, the mirror remained steamed up for ages afterwards. Also it was quite difficult to turn the shower on with the fixed head shower and set up of the screen. We were on a deal for the night as my husband had stayed there for a golf break earlier in the year, which had an allowance for dinner. My sister in law joined us for the meal and she opted for the special starter of scallops and black pudding which unfortunately consisted of 3 tiny scallops and some not very pleasant black pudding. At £7 plus it was disappointing. However my husband and I picked off the a la carte and our choices were absolutely fine. We would definitely stay again if we are in the area and are unable to stay with family as we usually do.

Fantastic place which is situated just between Irvine and Barassie views are stunning staff were great I would definitely recommend it to anyone

Pleasant staff and surroundings. Lovely warm scones with jam and cream. Delicious tray bakes and slice of moist cake. However sandwich selection was poor, ham and tuna mayonnaise. As I had already told staff that friend did not like mayonnaise it left us with no real choice. Also tea was not topped up and after half an hour we were left with either no tea or cold tea. Which was a pity as it was a really nice touch having lose tea rather than tea bags.

Amazing value for money. We received impeccable attention from the waitresses and everyone thoroughly enjoyed the quality of our meals. The menu was varied enough to suit all tastes.

Eight family members in total for evening meal and three ordered starter of pakora. Two were sent back as they were cold. Granddaughter could not make up her own pizza as out of ingredients. We had a long wait between starter and mains arriving. Sunday roast was served with watery gravy, roast potatoes looked reheated and the beef was so tough it could neither be cut or chewed. Did complain and waitress apologised but on paying bill no discount or complementary tea or coffee offered. Have eaten here often but will not return any time soon.

Myself and my partner went here on saturday nite and had a two course meal with drinks and can honestly say it was one of the best meals out I have had in a while. The portion sizes were huge especially the starter, I had the crispy chicken tempura with chilli sauce which would have been enough between us but was delicious. Followed by the thai chicken brochette which was amazing, came with a peanut butter sauce on the side- I just wish I had room to squeeze it all in! My partner had the pate followed by a sirloin steak and he was equally impressed, defo worth a visit and not too pricey either!

Have visited here a number of times and I've yet to have a bad experience! The food is always very tasty & fresh, and the service is attentive and friendly. Would recommend here to anyone looking for nice food & surroundings.

Went for lunch on Tuesday, service was amazing however portion size was a little on the small side n steak pie had more gravy and veg than steak, when we left we didn't feel all that full & to be honest after 3 courses you'd expect to be fit for bursting n sadly we didn't

Lovely, contemporary setting, good choice in the menu with lots of local options. The Cullen Skink is a meal in itself! I swear mine had a whole fillet in it, and was delicious. The service was warm and friendly, with the food arriving piping hot and tasty. Everyone in my party were more than delighted, and I have no hesitation in recommending this place. Enjoy!

This restaurant is excellent for Lunch, Brunch or Dinner, been many times and always received an attentive service. Will return again with friends as whilst a lovely setting, can be very relaxing and experience a chilled out experience

On the set menu£79 DBB fine but £15 per person if go off set menu to Al a carte. You can't argunwith that

We had a family lunch here today to celebrate my wife and her sister's 75th birthday. 17 of us including3 kids under 10. We ate from the Lite Menu and everyone seemed to be very happy with the service, quality and quantity of the food.

I stayed at The Gailes for two nights to attend my sister’s wedding at the beginning of April. Overall the hotel is good but it’s the service that makes this place really special.The standard bedrooms in the hotel are just that – exactly what you would expect from a hotel. Nothing more, nothing less. The honeymoon suite is to die for, and is a great space to for the bridal party to get ready all together. It was also really nice that we could see guests arriving through the two-way mirror (although this didn’t do much to calm the nerves!)The food is great too. We ate in the restaurant the night before the wedding, and everyone was raving about the food. I also LOVE a cooked to order breakfast.But the jewel of The Gailes crown is the team working here and the service they provide. From the moment our party arrived, we received the best of service from everyone we met. The girls in Reception were fantastic, the restaurant team are one of the best I’ve ever come across and Karen, the wedding coordinator, is exceptional.We really felt that we were being looked after, nothing was too much trouble and it meant that we could all relax and just enjoy our time there.Thank you to the team for helping make my sister’s day so special.

Good food friendly staff, quick service , most enjoyable really good ambiance,looking forward to next visit .

My partner and I went for lunch here between Christmas and New Year. It was very busy but we didn't have to wait for a table. The rather abrupt waitress took our drinks order while we chose our food from the menu. A short time later another waitress came to take our food order. After our starter, as the main dishes arrived, I asked if our drinks were forgotten, the waitress replied that there was a back-log of hot drinks orders and that it wouldn't be much longer. When we had finished our main course the drinks finally arrived from another member of staff who explained that the machine had broken. The original waitress then returned with out sweets and apologised for the delay with our drinks as there had been a back-log of orders. I then wondered why both waitresses had said different things. Anyway, with the cracked stained crockery, unacceptable length of delay for a simple drinks order and the abrupt almost rude waitress, I will not return to The Gailes. Having run restaurants for many years, I know the problems that can occur due to unexpected busy periods, however I feel that there was too much in my one and only visit that went wrong here.

It's a hit or a miss with this place, I've had some nice meals I've had some bad ones. I feel it's a bit over priced. So if you like a gamble book a table tonight.

The Gailes delivered once again. The Evening meal was superb. Very large menu even I struggled to pick something. The staff are the most attentive I have came across to date. The hotel room was very large and had everything wee needed. Breakfast was great. Once again it had everything to choose from.Keep up the good work Gailes. Wee love it that much our wedding is in September at the Gailes

Fabulous! First class accommodation and attention to detail. Enjoyed a lovely meal in restaurant. Could not fault anything. Staff amazing and had pleasure of meeting one of co owners who I must say works very hard and always has a smile on his face. Will definitely be back.

Great menu, something for everyone. Food is lovely & atmosphere great. Staff cant do enough for you & would definitly go back again.

We arrived at the restaurant and were met by a friendly waitress who escorted us to our table. We decided on the set lunch menu of two courses for £11.95. We both had The Gailes chicken liver pâté with oatcakes, crisp salad and pear chutney followed by Fish and chips in a crisp batter with French fries, mushy peas and tartare sauce. The pear chutney was particularly tasty and the fish batter was perfection, light and crispy. We will certainly go back.

I have reviewed this hotel under the restaurant name. Very poor service and disappointing. First and last time visit.

My friend and I came for coffee and cake on Tuesday 30th. Waitress after a long wait brought us our coffee, sat waiting on cake. Asked waitress about our cake replied in a very abrupt manner "it is on its way". By the time we got it we had drank our coffee. We decided to have another coffee a different waitress took our order. After sitting over 20 mins she returned to apologise that she forgot, very nice lady brought them instantly after that, told us we wouldn't pay for them as we waited.On paying our bill the 1st crabby waitress blonde hair mid forties infront of other dinners in a very loud tone " you had two coffee's didn't you" I explained that the other waitress had taken one off the bill due to waiting as she forgot. Her reply was "well who am I to question it" in a very sarcastic tone. Never have I felt so unwelcome in a restaurant in my life, my friend felt embarrassed as she had suggested going.I realise it was the christmas period and busy, still no excuse. I would have spoken to management, although my friend just wanted out the door. Won't be back anytime soon. :-(

Have been dining out at Gailes for several years and never had bad food or bad service..their menu is varied and they have a 2 or 3 course menu for a set price..the surroundings are comfortable and the staff are very friendly..they also have a loyalty card scheme which allows you to save for that special occasion..we have also has xmas day dining at Gailes and the food has been excellent..

I was a guest at a wedding and was surprised by the lack of choice for the meal. Overall the food was ok, steak pie was pleasant but the meat could have been better. No choice on the starter or dessert but the soup was fine and the cheesecake was rather nice. The most disappointing was the buffet, of link and sausage rolls that weren't very tasty and the breakfast was a bit lacklustre as well.

My mum and I had lunch in The Gailes yesterday and were served by Christopher Hendry who was an absolute pleasure! Christopher was very attentative without being overly pushy and knew how to build rapport with customers which you don't find much these days as most places employ young ones who don't have much experience!! When we return, if he is on shift, I would want to be served by him.

Booked a table for 2 on a Saturday evening. We were greeted at the door by a girl wearing a white blouse that looked as though it been on for several days, creased and various stains...not a very appealing reception. The service was fine but the food was seriously average. I had a fatty, very thickly cut gammon steak that was barely cooked in the middle. My wife had a chicken dish that was smothered in a chili sauce, both were just bland. Won't be rushing back!

It's been a while since I had dined at Gailes but decided to take advantage of their 50 per cent off dining experience. We were met with a warm welcome. Drinks order and menus appeared promptly. The whole meal was excellent and the service efficient and courteous. Nice to find a sauce to accompany steaks was complimentary, I am very partial to lemon meringue pie and find the Gailes offering hard to beat. Minor point, I felt better ventilation might have limited cooking smells in the dining area. Look forward to dining here again.

We attending a silver wedding and it was amazing treated like royalty. The meal was fabulous chicken main course was served perfect considering the amount of guest they had to look after each staff member looked happy and I would recommend this place to everyone, amazing venue and staff.

We visited Gailes Restaurant for dinner on a Monday night. They were a few people in but not overly busy. We had to ask for menus and then ask for our order to be taken. Our chicken tempura starter was undercooked and still pink and our mushy peas to accompany the fish and chips were brown and should never have been sent out on a plate. The rest of the food was "ok"! We then had to go and ask for the bill after sitting for 15 minutes with an empty dessert plate. We would have had more drinks through out our meal and coffee if anyone could have been bothered to ask. Poor service and Poor Food.

I have been to the Gailes 3 times now and everytime has been superb. I am also having my wedding at this venue. The food is to a high stand and the service will not let you down.

We chose from the two course lunch menu. There is also a very large menu from which to choose - something for everyone. The melon starter was one of the best for melon I have had - a large portion with other fruit(strawberries and kiwi fruit) covered with a sweet ginger sauce - Delicious on a very hot day. The other starters were also large - pakora and chicken tempura and both received the thumbs up. The main course of fish and chips with mushy peas and salad was also very good- two pieces of fish and so many chips I could not finish it. Thai chicken curry also good. Coffee served with shortbread. Service was very good and quick.Most enjoyable.

The Gailes Hotel offers a beautiful tasty menu.Parking available, excellent customer service, amazing prawn cocktail to start with followed by perfect pasta and garlic bread, and beautiful sweets. I have a Simpsinn's loyalty card so used that when bill was being paid. A perfect meal for two!

I can honestly say that I have never had such a poor meal. . Long wait for food spring rolls looked good but were soggy and ok for a toddler. Main course of lasagne was terrible small greasy portion with bit of salad and one small piece of bread. Enough for a four year old and as it had no flavour I would not recognise it as lasagne if I was blindfolded. The sticky toffee puding was a joke small hard and uneatable. No one asked if it was ok they were rushed off their feet. This restaurant would be ok for really old people who had lost sense of taste and liked small portions. The salmon was the only thing ok size wise. I will never be back.

Returned after a couple of months and what a difference for the worse. Our grandson used to love the fish goujons but now it is fish and chips. What a joke. He got one piece of fish which was the size of one goujon. My wife went for the Gailes fish supper which was 2 pieces of fish the size of a goujon with about 5 chunky chips for about £12. What a rip-off. My grandson who is 7 asked his gran for a piece of her fish as he didn't have enough and she gave him it as anyone else would do. We complained to the manager about the portions and got a small discount but it has put us off going back to this restaurant. Certainly not worth the money they charge.

I booked a get away through itison for my boyfriend and I. This was a dbb deal which was a great price.As we had paid in advance we decided to order steaks for the mean which had a 12pound supplement each. We both asked for medium rare but they were both overcooked leathery tiny bits of meat.The staff were very friendly but didnt seem to care to much and we still paid the full supplement extra.We were also sitting in the bar later and a rowdy table were shouting and swearing. This wasnt addressed although it did seem to disturb some guests. We ended up taking drinks to our room.I would have mentioned the food further checking out but there was a wedding party leaving at the same time.I have since commented via facebook but had no response.

Only live local but love staying here,great staff,food is excellent,couldn't be more helpful especially the owners,love it

Went with a friend to celebrate her birthday, decided to have afternoon tea and add a glass of prossecco on as this was an option at extra cost. Presentation was lovely when it arrived and couldn't wait to get tucked in. Was a bit disappointed we didn't get offered a choice of sandwiches we got presented with ham and tomato and tuna which isn't to everyone's taste. The first mini scone I had was nice but when I went to cut the second it was like a brick and I couldn't eat it. The cakes looked lovely but in all fairness the Victoria sponge was dry and the other selections of cakes were not the best. I have gave a 3 because the service was good and the tea was presented lovely. I would not return again for afternoon tea and wouldn't recommend it unfortunately.

We took advantage of an Itison promotion which proved to be excellent value for money. The welcome at check in was warm and friendly and the room was well furnished and provided a good nights sleep. The only constructive criticism we would like to offer was the quality of the dining experience at dinner. When you are on a promotion you expect some restrictions on the menu offered. On this occasion, it was a totally separate menu from the main menu although many of the dishes were offered on both menus. I opted for the burger which turned out be be very basic topped with a small piece of bacon and served with 4 large chips. A customer on the adjacent table had a burger from the main menu which was served with all the trimmings you would expect and proper French fries. The cost difference to the hotel must be minimal and it seems penny pinching to differentiate the dishes from different menus. Rather than have separate menus management may wish to consider offering the same menu but with price supplements for certain dishes. Despite the dining experience we enjoyed the Gailes Hotel and will certainly return. Thanks to all the lovely staff.

Visited with my wife and grandmother food was absolutely amazing so service was excellent :) the lady who served us was quite polite and friendly I think her name was moira:) I would recommend this place :)

8 of us dined here, 6 adults, a14 year ol and a toddler. Gailes is located on the outskirts of irvine. Good parking. Nice contemporary decor etc. We had the 3 courses for 13.95. Good range of starters, mains and desserts. Service very good. All round we were impressed.

Recently visited here for lunch with my boyfriend , we both had a starter and a main meal , food was tasty but a little pricey for the portion size , after half way through my meal I noticed a dirty mark on the inside of my glass ;( waitress offered to have a fresh drink brought over , after refusing they took it off our bill. Possibly return again !!!

We had a very enjoyable family weekend away at this hotel as a winter break.Very attentive check in staff, good sized family room, good food in the restaurant both nights (could have more vegetarian options) with a good kids menu (with non mass produced food).Walking and cycling distance to the beach.Lacking in scenery around and about but did not go there for the scenery.The customer service was second to none.

First time visit and the meal, surroundings were excellent. Staff very helpful and courteous nothing too much trouble for them. Would highly recommend.

We had a belated birthday lunch for me today and decided to try this venue as none of us had been there before but had heard good reports.Food was tasty, portion size was good and waiting staff attentive.All things considered we all enjoyed lunch and based on today would definitely go back in the future.

We tried this restaurant today as it had been recommended by a friend. The starters were good and so was dessert however the main course (roast beef) was appalling. The beef was as tough as old boots and the vegetables managed to be shrivelled and tough at the same time. When the waitress asked if everything was ok we let her know why we had left so much food. She came back to us to tell us the chef had tried to cut the beef (and realised it was tough) and sent his apologies. We then got the bill, which was over £70 for three lunches. We felt cheated. The least they could have done was offer a reduction. We will not be back. Part of this is our fault for being too polite as we should have sent the meals back untouched and left at that point.

This hotel is fantastic. We had an overnight stay recently. Staff were very welcoming and hotel was very clean. Room was lovely. We have afternoon tea and dinner in the restaurant and steak was amazing! Cooked to perfection. Best steak Iv had. We also used the spa facilities which were clean and relaxing. Throughly enjoyed our stay. Thank you.

Paid a visit to the Gailes today because we fancied a sunday roast and was not disappointed lovely and for a 2 course meal £ 11.95 very good value will be going back

Spent Hogmanay at the Gailes. Excellent welcome, comfy room and pleasant atmosphere. The dining room for the grand ball was set up beautifully, and the attention to detail was good. Met with champagne and canapés, then seated with very pleasant company. The five course meal was beautiful, although the main course (roast beef for myself) was a bit chewy and not particularly hot, we must have been towards the end of service. The band that entertained us was very good, great singing, and the disco that took us into the bells was also good, when he adjusted his music to suit the clientele. A dram and stovies at the bells was well received. All in all a memorable night, thank you Gailes and Simpsinns.How could it have been improved, already mentioned the beef, but there was no 'Old lang syne', how could you, in Scotland at new year!!!! A real disappointment

Stayed at the gailes for their Hogmanay Ball/New Years Day package. Cannot recommend it highly enough. Staff,food , entertainment all 1st class. Nothing a bother to anyone if you needed anything. Well deserved 5/5 for everything

I booked this venue for Christmas Lunch (The Carvery £46.00pp) for my family and had been pleased by the reviews. Prior to booking I had requested information of the availability for those with celiac, as my aunt suffers from this. The hotel responded forthwith offering various options. The hotel looked lovely on arrival although the function room was bland and lacked Christmas spirit. Unfortunately on the day there was no choice of bread for my aunt (as stated) only a slice of toast! The selection of meats consisted of turkey and beef and the beef was tough!! The sprouts were like bullets and the chef had not provided gluten free gravy as promised, resulting in a very dry dinner for my aunt. On the plus side our waitress, Kirsten was very attentive!! To finish the meal we were offered a mince pie with our coffee but when I asked for an alternative for my aunt I was simply told there wasn't one. I think this poor in this day and age.

On the night before another busy day on business, I like to have a bit of a chill out. To me the Gailes gives diners the option of places to eat; bar area, family or quiet section, I guess I chose right with a good pre-Christmas family atmosphere. I ate off of the specials; which was a selection from the Christmas menu. The goats cheese starter was a touch mild but clean tasting and well presented; the featherblade on parsley mash was everything that a recent bouef bourgignon at Brasserie Blanc Leeds wasn't. Very well cooked throughout, pulled apart, moist and well flavoured with good tasting carrots and swede, slightly overcooked sprouts (for me) and some unnecessary roast potatoes. For a suggestion to the chef, cut the potatoes to the same size for even cooking. The service was good for me and clearly good for the wee soles on the next table wanting their garlic dips; difficult job but maybe have a bit more faith in the food. I liked it! But there was an element of an apolology as it got served.

We took our grandson to the Gailes for a treat and he really enjoyed it. He is 6 years old but eats well. The waitress was brilliant with him and kept him amused all night. He really enjoyed the kids main course and was over the moon with his sweet. We enjoyed our meal as well but seeing him so happy made our night.