The Folly Tearoom in North Norfolk

Poor service, staff didn’t seem to know how to help customers. They had little to no choice on the menu, soup of the day was taken off despite being in the menu. Had to wait 20 mins for a can of cola for my diabetic mother. When the tea finally arrived we were able to pour it into cracked and dirty cups. Would not recommend this place under this new management. Previously came here earlier in the year with the old management back when the place ran smoothly. This new management has no care for the customers and seemed entirely over their head with the 5 customers it had.

Arrived early, took 45 mins to get a pot of tea which was included in the afternoon tea I pre booked 4 days ago had to go get the can of coke ourselves to have a drink. To arrive at table to find all tea cups had stains and tea pot when finally given to us had a broken spout - UNSAFE!! Ran out of items, afternoon tea was dismissal took over an hour to arrive. We have been here 4 times before, and loved it hence why we booked again but will not be returning. So disappointed

Visited about 6 weeks ago after not visiting for months due to new owners not providing a very good facility in terms of quality and service. Previous owners provided a superb high quality tearoom which we visited weekly for at least 3 years. Visit 6 weeks ago seemed to be improving but after today’s visit - never again. New menu awful. Food quality awful - crab salad for £19.95 a disgrace consisting of the smallest of crabs on a few lettuce leaves !!!! My wife had a quiche - no choice and burnt again with a few lettuce leaves. We always had cake but looking at the miserable ones on offer in the cabinet. No way. We paid and left never to return Future visitors beware of this awful venue which used to be so good .

Lovely place, courtyard at the back with summer flowers umbrellas. Plenty of seating. Served straight away. Quick and friendly service. Cake and tea were very tasty

Beautiful tearoom and gardens. Stopped here for a pot of tea and cakes. Lovely homemade cakes and scones in such a cute little courtyard. Worth the visit if in Holt. Highly recommended

We remember the Folly of old and were sad that it closed. Delighted that it was open again, so came for lunch. Disappointed with the result. The cheese and pickle sandwich was fresh and tasty, but the additional crisps and salad were minimal for £7.95. The, so called Panini, was a misnomer being two slices of white bread. This, for £10.95 was an insult. We are not in the habit of complaining, especially in public, but quietly we suggest you attend to this report, before many others have our opinion, that it was a folly to revisit The Folly.

In the pre-covid days lunch or afternoon tea at the Folly was one of the high points of our regular visits to Holt. It is so sad to see how far it has now declined under its new management, and our visit on last Saturday will sadly be our last. The two young waitresses who covered our table were friendly and well-meaning, but clueless, no doubt through a lack of training. The menus were on cheap food-stained A4 photocopies, and the previous stunning choice of teas with well-informed descriptions had vanished. My soup was accompanied by an inedible slice of brittle dried-out sour dough toast; my cheese and bacon panini had been reduced to a greasy mush by melted fat from the cheap cheese it contained, and was accompanied by a side-salad consisting of a few bits of yellowing iceberg lettuce with some cheap crisps scattered around miniscule bits of cucumber and tomato. My wife received an unbelievably small portion of cheese and (allegedly) onion quiche garnished with cheap tasteless coleslaw. My request for a jug of hot water to replenish my pot of tea was met with blank incomprehension; finally, after an explanation on my part, a small milk-jug half-full of tepid water appeared. Cost approximately £30.00.

This is a review of the Folly Tea Room recently acquired by the owner of the Snug. Sadly after 3 visits to The Folly, the new owner is clearly trying hard to mirror the previous owners but is failing badly. The ambiance remains as do the friendly staff but the food is no match for its previous owners. We had Soup which was ok but came with stale Sourbread so hard we couldn’t eat it - and no choice either of granary or white., quiche which was small and neither hot nor cold - lukewarm, and sausage roll which was the worst we have ever had in Norfolk. Salad and crisps accompanied the Sausage roll and quiche but unlike the previous owners where the crisps were served in a separate cup to keep them fresh, they were put next the oily salad and were soft as butter by the time they arrived. Previously we always took Cake away to eat at home but not this time looking at what was on offer. We really like the venue but the new owners really need to instigate better food, better presentation and a bit more finesse if it is to succeed. Please take heed and address these shortfalls. By the way, the menus are tatty and badly printed which just about says it all.

Unfortunately not to previous standard. We both had cheese scones that didn't appear to have seen any cheese! Portions are smaller but prices have risen. Shame as this used to be a perfect lunch destination.

Very disappointing. Felt cold and unwelcoming. Needs tablecloths with the decor and goodies in the shelves. Felt very unloved. Cakes were all boring and brown. Menu on tatty paper still offered Christmas sandwich fillings, soup was lukewarm warm. Paul wandered in and out but did nothing. Not a patch on how it used to be.

Under the new ownership of Paul Rodgers we visited the Folly Tearoom on its first day We were given a welcoming glass of Proscecco to launch the new Buisness. We had a late breakfast,I had croissant with scrambled egg and salmon filling Sue had pancakes with maple syrup,both were very good. Will certainly return Good luck to you Paul,running the Folly and the Snug

Fantastic place. Came here with mum and brother for coffee and a scone. Sat in the garden which is secluded and well spaced out. Scone was probably the best I’d ever had! Service great. Looking forward to visiting again

Sat outside in beautiful courtyard garden. Food was good, staff friendly and cafe welcoming to dogs. Would recommend.

Visited The Folly Tearoom for a family celebration. Needed booking - most tables were occupied when we arrived with several partaking in afternoon tea. Service was friendly prompt and sufficiently attentive. The afternoon tea away standout with everything served made to a high standard; delicious, varied, aesthetic, matched / exceeded home made (which is unusual) and with an ability to swap out couple of elements e.g. sandwiches for quiche / sausage roll. We had 3 between 4 of us and struggled to finish everything. Nice ambience & touches like Royal Albert teacups & saucers with teapots with knitted tea cosies. Was one of the best afternoon tea experiences I have had. Would definitely recommend.

Beautiful place. Plenty of indoor and outdoor space. Need to book at busy times. Waited nearly 5 minutes to be attended too. 3 staff kept passing me, yet no one seemed interested enough to show me to my table ,which I had pre booked. Very disappointed ☹️

Fabulous afternoon tea, we chose a sweet selection and a savoury selection to mix and match between us. It was super fresh and the hot food was a great temperature. We sat outside in the garden as we had our dog with us. There was more than enough to eat in fact we took some away with us. Would thoroughly recommend and will definitely return.

Visited here Monday 17th June 2023 having had a great lunch here many years ago. All out side seats were full so sat inside. Good menu didnt think the food was as good as previous. Was a bit pricey for what one got in comparison with other places.

Just like lovely, Went here for afternoon tea It was well worth the visit, very quaint as you’d expect in holt , very pretty gardens to eat in , friendly staff , nice food , My only downside comment which is just me ‘I do like unlimited tea ‘

First time visitors to Holt and we were looking for a quaint tearoom for a pit stop. Lovely courtyard setting, very busy but served promptly. Excellent lemon polenta cake accompanied by Twinings tea. Well worth a visit.

Absolute pleasure to support our local tea room. Staff always friendly, service always good and food excellent. Highly recommended to locals and visitors Always take away a couple of thier delicious cakes - particularly the coffee and walnut - to accompany our after dinner coffee. Keep up the good work.

Home baked food is fantastic - cheese and ham quiche to die for, tasty fresh finger sandwiches with tasty relish, the best sausage rolls, and delicious baked scones. An absolute jewel of a place which we return to time after time. Well done to all the team.

Sweet little traditional tea shop tucked away down a courtyard, didn’t even know it was there! Lovely staff, very clean and with a homey atmosphere. I only popped in for a coffee but so glad I found it. They offer vegan options but need to give notice, but they do have dairy-free milks. Definitely be popping in again!

First time visiting folly's and all I can say is 'exceptional' the food was amazing, warm quiche and sasuage rolls on the gentleman's afternoon tea were delicious and the scones and cakes on the ladies afternoon tea were mouth watering as well as lovely sandwiches on lovely soft bread, the service was the best ive experience in a food setting and the young lady who greated us and served us was a credit to follys, nothing was to much trouble and made are day even more enjoyable, 6 ladies celebrating birthdays and mothers day, we will defiantly be back

Having heard great things, but never visited I went with a couple of friends after a walk around Holt. The welcome was warm, the surroundings were lovely and it had the feel of a real old fashioned tea room. We had afternoon tea, which was a bargain at £18.95. Freshly made sandwiches, warm scones and a huge variety of delicious sweet treats. We had meringues, flapjacks, rocky road, sponge cake, brownies and more! All were equally delicious and there were plenty left to take home too.

I believe it has changed hands in the last year or so. The scones are still wonderful so perhaps the baker /chef is the same. Lunch with my daughter when she was at a meeting in Holt so had to be quick. No problem lovely waitress hot food arrived in good time. Lucky it was quiet that day but no complaints. Highly recommend

Ordered afternoon tea on Monday to collect the next day. Picked it up no problem and it was awesome. Really fresh food and super tasty. Would deffo order again.

Today I visited the tea room with a friend for an afternoon tea using a voucher that had been purchased for us. The experience was amazing. I cannot rate the tea itself highly enough. Both my friend and I came away full and carrying boxes...

Very disappointed. We regularly buy tea on line and decided to have afternoon tea. Tea served quickly then very long wait for afternoon tea. Sandwiches and cake very mediocre. Had to ask again for bubbly we ordered. No one asked if everything was satisfactory. No...

We always try to stop at The Folly Tearooms when we come to North Norfolk and it never disappoints year on year. Sat outside (as we have a dog) in the well landscaped seating area, with blankets for warmth. Utterly delicious cakes - moist coffee...

Brilliant afternoon tea with family to celebrate a birthday. Beautiful environment, friendly and efficient service - cakes to die for. We loved the warm, freshly cooked scones.

What an awful level of service to be given on an afternoon tea experience, a wait of over 1 hour for sandwiches and cakes to arrive on a very quiet afternoon?? Nobody rechecking table, no refillls of tea until afternnon tea finished after it finally...

I am writing to say how utterly disappointed we were for our visit Monday September 12th for my daughters birthday, our table was booked for 2.30 for 6 of us for afternoon tea, we arrived and we’re seated just before 2.30, we then waited 20...

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Tucked away with a great garden, very peaceful! Good friendly service and good food and coffee. What more could you want!

We took our friends to celebrate a birthday. We had booked an inside table and they were ready, made us welcome and even offered an outside table as one was free. We stayed inside and admired the interior decor. Our server, a young woman was...

We visited here this week with a friend and our dog whilst on holiday. We had booked a table in advance but apparently this was inside as outside tables cannot be booked and dogs are allowed inside. Would be helpful to let us know this...

Came across this by chance and it looked so inviting and lovely we had to go in. We enjoyed coffees and milk shakes as well as some cakes and ice-creams, all delicious. Staff were lovely, service was great, surroundings were so unique and tranquil -...

What a beautiful little tea room with fabulous service. Food is traditional tea and cakes but so well done. Quirky crockery and some lovely touches.

Service team were brilliant - very friendly and efficient. Delightful presentation of food and absolutely superb carrot cake.

Sat in the beautiful garden having scones was a delightful experience. The service from our waitress, Megan, was so friendly and welcoming - she was great. Lovely start to the week on a Monday morning.

Visited the Folly tearoom and garden several times during a two week holiday in Holt. The garden is so restful and relaxing, the scones are delicious and the staff are very friendly and helpful. Costs are reasonable. I can recommend this venue without hesitation or...

Excellent scones - especially the mini cheese ones! Lovely service, very helpful and the gardens are so peaceful.

Really tucked away and hard to find but so glad we persevered. We sat in the lovely courtyard garden. We had cream tea and a savoury tea. Scones were light and fluffy and delicious. Cake was delicious. Service was friendly but it was very slow...

My name is Phileas Dog and I get around and about I found Holts best kept secret GEM of a tea room but you need to use your electronic square to find it whereas I just use my nose This place has nice outdoor seating...

Took 89yrs young mother in law for lunch, sat in main room as although a beautiful sunny day there was a chilly breeze so could not take advantage of lovely outdoor seating area. There is a conservatory too but that was full. Warm friendly atmosphere,...

Family of 5 and Olly the dog for lunch. This place is a little gem and well worth a visit. A must when in Holt 😊

Beautiful spot, a hidden gem. Attentive and polite staff. Speedy, efficient service. Reasonably priced & relaxing atmosphere.

Lovely tea room Called here on a tour of the area on a lovely sunny afternoon Sat in the gardens at the rear Great selection of food and drinks We had a cream tea which was great Nice hot tea and plenty of it Free...

Had a gorgeous afternoon tea, very filling, gorgeous flavours. One of us is Coealic so needs Gluten feee and she says it’s the best she’s ever had. Very friendly and efficient service, highly recommend

We had a lovely lunch at this cute little tearoom, which is tucked away at the end of a pretty arcade of independent shops. There was a great selection of teas, and the food was very good value for money. While it wasn’t our first...

What a treat! We had the Gentleman’s Afternoon Tea which comes with gorgeous homemade quiche and sausage roll, sandwiches, scones, cream and jam and tea or coffee. I did think £18.50 a head was a bit pricey but when it arrived there was loads of...

This tea room has a lovely outdoor seating earlier. Very cute and cosy! I always have Brie & bacon panini’s and this one was by far the best I’ve had. Highly recommend!

Fabulous tea room, sweet and savoury afternoon tea were available and they rustled up a gluten free version with no trouble at all. Highly recommend

Came here while on holiday. Had to wait a short while to be seated (we booked in advance and it was worth it considering how popular it was). Afternoon tea was wonderful and staff are friendly and attentive. Coffee and walnut cake was also excellent,...

This is now a regular place to go to when we are in the area. What a delicious afternoon tea-recommend mixing the gentlemen's with the traditional as you get lovely warm sausage rolls and quiche plus gorgeous home made scones and cake-really good sandwiches too....

We came across this amazing cafe, hidden at the end of a yard with great art shops in. Beautiful gardens. Fantastic food and can even get GF scones etc if pre order. Staff lovely. Cannot recommend highly enough. Toilets spotless

It’s a great place for a tea break. One of my colleagues strongly recommended it to me so I decided to go for a try. It was quite busy but the staff there did their best to accommodate every customer.

Booked in advance and glad that we did. The fruit scones were amazing, would liked to have had a little more cream but I suppose I'm a little greedy 😂 Mozerella and tomato pesto ciabatta was also delicious, service was excellent. Everything was eaten in...

Completely ignored,despite being stood for 10 minutes,despite a lady walking past a number of times there wasn’t any acknowledgment that we were there. We expected a wait as having visited previously we knew how popular the tea rooms are but to be completely ignored with...

Lovely surroundings, staff were nice and polite and very flexible with dietary requirements. Afternoon tea was nice but I have had better. A bit tight on the sandwiches (4 small fingers pp) and there were a selection of cakes but some where sooo small you...

We sat outside on a beautifully sunny Monday morning. We only ordered posh pop and it was delicious. The garden is a delightful place to sit - an oasis of calm in Holt town centre. Pleasant and efficient service. Note to self must return and...

I have been visiting Folly for a few years now and it is always a fabulous place to be. Beautiful (outdoor for us), surroundings. Delicious food and drinks. You must try the afternoon tea/gentleman's. Staff are charming. Felt perfe trying safe during these present Covid19...

We stumbled across this tea room and I’m so glad we did. The courtyard is a little secret garden and inside is as a tea room should be. Their unique selection of teas is exceptional, sandwiches delicious with cute cups of crisps and scones mouth...

No wonder this place has such good reviews! Waited in a queue just to be seated but even then the staff were attentive. Very clean inside. Coffe & hot chocolate were both hot and tasty. Carrot cake was the best ever! One of the best...

We visited the Folly on 29 June. Great little tearoom located down one of the walkways behind Holt High Street. Wow what a treat. My wife who is a scone aficionado claimed she had the best scones she has ever had. This is indeed praise...

Hidden at the end of a narrow walkway this tearoom is a great find. Friendly service, lots of COVID measures, delicious afternoon tea with finger sandwiches, home made scones and cakes/ fancies. Their range of teas is fabulous - I recommend the chai masala.

Lovely food and excellent wwelcoming staff. We have been here before and its always good. Its very busy so sometimes a wait but well worth it.

Very friendly staff, extremely accommodating for our toddler doing him a kids sandwich and serving his drink with a plastic cup and straw. Lovely surroundings for the outside seating. Can’t book a table outside and if fully booked you just have to turn up and...

We visited Folly’s tearoom after a trip on the steam train from Sheringham. Unfortunately we were on a tight schedule to get back for the train home but the staff were really attentive and helpful. We were given plenty of boxes to take anything away...

It was my friends birthday. To our delight a indoor table had decided to eat outside so we had (in my opinion) the best table in the house by the fully opening doors, and enjoyed the beautiful lush garden scenes. We ordered 1 gentlemens afternoon...

Booked for afternoon tea yesterday , unfortunately due to roadworks and a 15 mile detour we were 20 minutes late. We sat and waited to be served a pot of tea before food , eventually after waiting 30 minutes before being served we had ask...

byh far the worst place we have ever been, cant understand all the good reviews, maybe some were brainwashed lol, service shocking, wait was for so long for everything, coffee so bitter, tea waited twenty mins for the bag in the pot to work, only got to beige, didnt bother. food awful, cakes made last year i would think, scones tasted like sand in our mouths, and no fruit in them. never again, everything about this place is appalling. maybe when it was taken over the new owner should have got new staff.

Had the most relaxing afternoon at the Folly, beautiful little tea room and gardens. We sat in the rear garden which was idillic. We had a sparkling cream tea, lovely warm attentive service, friendly staff. Great value for lovely experience. Food was gorgeous. Highly recommended if you’re in Norfolk make your way to Holt and visit the Folly for a quaint lovely lunch experience. Thank you

Three of us stopped at the Folly tea rooms for afternoon tea. We were seated fairly quickly but it took a while for the waitress to bring us some menus. Then quite a while longer before she came to take our order. In the end it was 45 minutes before we received our drinks and a further 10 minutes before the food arrived. The food was generally OK but they were a bit mean with the tiny little sandwiches and one of the quiches had fish in it which none of us had even heard of before. We used to visit the Folly tea rooms fairly regularly before the pandemic and always found it to be good. The waitress told us it has recently been taken over so maybe this explains why it has changed.

I have been on the hunt for a good scone whilst on holiday in Norfolk. After a quick google search the Folly Tearoom came up billed as having some of the best homemade scones around. I am super happy to say I was not disappointed. Warm, crisp, crumbly scone with jam and clotted cream. The fruit folly special came with a coffee or tea too.We sat outside in the beautiful gem of a courtyard and had extremely friendly service from staff. I would definitely recommend a stop here if you are in Holt. Certainly worth a visit to this special place tucked off the main road so it almost feels like a secret garden.

Discovered this lovely tea room tucked down an alleyway in Holt past gift and home interior shops Don’t be deceived by the alleyway , once you go through the archway the garden is well spaced out perfect for social distancingBeautifully done it’s a little oasis , perfect for a coffee break or afternoon tea - highly recommend

Well worth the 15 min wait for very well spaced table in beautiful courtyard. Staff exceptionally helpful, everything perfect, may be my best cream tea ever!

Couldn't have picked a better day or time for afternoon tea at The Folly. Gorgeous sunshine, beautifully presented afternoon tea and discreet service. Lovely pretty, quiet dog friendly courtyard garden, so much nicer place to sit than one of the competitors not far up the road!

Fantastic Lunch. Our first post lock down meal out, sat in Folly’s tea room garden was wonderful. Soup, sandwiches, scones and cakes all delicious and service was perfect. This tea room have got it just right, we couldn’t have asked for a better first meal out.

Not our first visit and we were worried that, having changed hands, the cakes might not be as good. Needn’t have been concerned as it was all great. Scones are absolutely divine-they somehow manage to get a slight crust on the outside and yet a light, crumbly texture inside. My husband had carrot cake which was equally delicious. Tea was also really good-tea bags, but fresh leaf tea used in the bags and very good quality. Lovely china, good, friendly service and in December, the Christmas lights in the yard where Folly is located and in general in Holt, are absolutely beautiful.

What a fab little place. We sat in the courtyard as we had our dog with us. Takeaway style service due to covid measures which was absolutely fine. We had what we reckon to be the best scones and cakes we have ever come across, generous portions and absolutely delicious, really good hot chocolates and milkshakes too. Even our doggy was catered for as she enjoyed a pupsicle while we ate.....win win

Exactly what an Afternoon Tea should be, me and my girlfriend enjoy Afternoon Tea regularly and this was up there with the best, I had a ‘Gentleman’s Tea’ which was incredible instead of Cakes had 2 slices of Quiche and a sausage Roll which were homemade and warm and just incredible, a unique spin on a traditional afternoon tea. Then my girlfriend had the traditional afternoon tea, which was fantastic and just delicious, again we were beaten with the amount of food and took some away with us.The Folly is a lovely quaint and quirky place and the staff were friendly and attentive. The Folly is a must visit if visiting Holt.

Disappointed after having been a regular a few years ago we headed back whilst in the area and left feeling a bit ‘meh!’Service was pleasant and friendly but value for money just wasn’t there.£7.95 for a sandwich is about right in this area, but we had Roast Beef and an Egg with Cress. Both came with a limp uninspired dressed salad and tea cup of crisps . What made it worse was the cheap processed thinly sliced ‘sunblest’ white bread - yuk!I know we are in difficult times but it’s beyond the wit of man to get freshly baked bread. Reduced menu - fine. Keep it simple , do it well.Unfortunately on this occasion it was simple and poor.The Folly - you need to up your game as you fall well below others around you

Beautiful, proper, old fashioned (in the best possible way) tearoom. Lovely choice on the menu but we had the Folly Fruit tea. Beautiful light scones served with clotted cream and jam on a proper cake stand which made it feel special. Lovely garden to look out on (and eat in). It really felt like you'd stepped back back in time and the 1940's background music just added to the atmosphere. Staff were lovely and prices extremely reasonable. We will definitely visit again.

We are privileged to live in Holt and so to have the Follys tea rooms on our doorstep is a real treat. During these unprecedented times we expected there to be a little bit of confusion and slip ups which one would understand given these very new and exceptional circumstances but no the Follys have you covered. All distancing regulations in place and on point with the smiling and helpful staff that as always endevour to make your visit so wonderful you'll want to keep coming back. I've visited so many establishments that haven't nearly got it together as much as the Follys gang with the high and well thought out and put together coronavirus measures. If that isn't enough to tempt you, no where for us has beaten the mouth watering super tasty afternoon teas. The teas alone are devine. As someone who has worked for many years in the catering industry I can appreciate just how hard you are all working to go above and beyond your juty to serve and now care for your customers although we've always felt you've cared as it shows in your impeccable service. It's really shone through and we all felt very safe an assured during our time with you. Thankyou for having us. We'll be back soon! Blessings, kathryn and family. Much love X

Ordered two different ciabattas to share for lunch with a friend. Brie, caramalised onion and red onion chutney and goats cheese, pepper and rocket. My goodness they were so delicious. Hot and tasty! I was pleased to see that the Tea Rooms looked immaculately clean in this current climate and tables were well spaced out. Smiley happy service. Shall be back to try my favourite cheese scones very soon. Can't wait!

Lovely atmosphere, relaxed & inviting. Very friendly staff. Loved having the choice of the more savoury ‘Gentleman’s afternoon tea’ with two fabulous pieces of quiche & sausage roll, alongside sandwiches & scones. Beautifully presented, high quality food. Loved every minute of my visit and would highly recommend. We booked which was clearly the best thing to do as this hidden gem is rightfully very popular.

We came on a hot late September afternoon wanting an alcohol-free cider each. We sat at a filthy outside table (had to ask for it to be cleaned) and ordered (off the menu) two 0.5% alcohol ciders. When we got the cans, fortunately we looked at them before opening them - they were 5.0% alcohol. When we pointed out that the alcohol content was 10 times what we had asked for, the woman at the counter was completely non-plussed... 'Well that was what we were sent....' I don't think that the Norfolk Constabulary would have been too sympathetic! And don't even ask about the palaver getting a refund. Interestingly, the Folly Tearoom only takes cash, no credit cards. HMR&C might be interested....

Popped in for tea and cake, absolutely beautiful tearoom and garden. Staff were friendly, cake was AMAZING and had a perfect afternoon

Visited for a drink during a day trip to Holt. The staff were friendly, the coffee and cake were good and the setting was lovely.

We used the tea room multiple times during our stay in Holt. Every time the staff couldn’t do enough to accommodate us and the quality of food and drinks is very good. We sampled various sandwiches, ciabattas and lots of cake, all were superb! The secret garden was lovely in the autumnal sunshine. A strong recommendation from us.

We (3) have enjoyed coming to Follys every time we're in Holt. (We live in Dersingham.) Today unfortunately, the customer service was found truely lacking. We were in a queue for a limited number of tables. The customer in front of us kindly requested a takeaway as she only wanted a cup of tea and there was only one table for four left inside the tearoom. The waitress encouraged her to sit at said table, then told us there was no room for us unless we wanted to sit outside in the garden, where no waitress service was available. Surely this is commercial insanity and poor customer service. We decided to give Byfords the benefit of our custom, where the welcome was as expected! Is business that good that you can afford to permanently loose clients?

twice in 6 days! First time was tea and cake, second time was sandwich, cake and tea. My mum really enjoyed the coffee cake and bakewell tart, she said better than any National Trust fresh cakes (that's high praise indeed) I recommend the doorstep bacon and egg toasted sandwich. Nice little courtyard area with garden in the back and small cafe inside. Staff very friendly even though they were rushed off their feet.

Four of us popped in for lunch and although we had a long wait it was well worth the wait. Excellent tea and the sandwiches were home made and very tasty- we also had sausage rolls which were top quality - I would definitely recommend here

This was a perfect lunch for my mum, sister in laws and neice. The staff were excellent and the food was all amazing. 4 traditional and 1 gentlemans to try the quiche. (which were both delicious. My favourite was the fresh pea, mint and feta) The cheese scones here are the nicest. There was a tiny mistake on our order but the staff did everything to correct this. One staff member especially was excellent and I wish I had got her name. Delicious soft sandwiches of a variety of fillings, cheese, fruit or plain scones and so many cakes. We are all big eaters but we took some cakes away as they defeated us. This was surprising!!!! There was a fight over the last Chocolate brownie. Such a selection of teas to choose from. Chai massala and the morretto cream are a must. You need to book though as its constantly busy. Proof of how excellent this little place is.

What a wonderful cafe! So beautiful. The food is delicious. The atmosphere is peaceful and serene. Excellent attention to detail. You *must* visit if you're in the area!

Just popped in for quick lunch, very homely, packed with customers, and very bright and airy. Loved all the mismatched china tea cups and teapots. We had sandwiches which were full of our chosen fillings and the side of crisps came in teacups which was very unique. Would highly recommend. They also have a few tables outside for when the weather improves and you have a four legged friend to take.

I have visited Follys several times now and it never disappoints. Today we were served by Amy, we received fantastic service, tea, food and gorgeous surroundings. I would highly recommend Follys to anyone visiting the area and it is not to be missed. See you again soon!

Waiter took our order for 3 teas and the standard tea for 3 except 1 was just plain sandwiches and plain scones! The tea arrived but no food, food was very slow when it arrived we had drank all the tea, but they only brought over enough food for 2! When we asked where the other food was they said the waiter had not ordered it ! So 3 teas and 2 for food! We then had to wait for other food - all in all very slow and muddled service and no organisation.

We decided to stop off at Follys today as we came for a birthday celebration in August and it was wonderful. But today it was terrible. We were definitely an inconvenience. We had to stack plates up to make space which were not cleared away, no one asked how anything was and we told the waitress we'd order more after our cake. We never saw her again. Another waitress walked past me and kicked me chair so hard I spilled my tea, she just vanished and didn't apologise. I had to call out to the kitchen four times just for the code to the toilet. We decided not to stay for more food as the service was abysmal. We actually sat for 20 mins after finishing our food for someone to come to us, alas no one did. Doubt we'll ever come back.