The Fenn Bell Inn in Medway

We came here with some of our family to visit the animal zoo and to have lunch after next to the playground where the grandchildren played . We ordered our food and were pleasantly surprised at what a great standard the food was when I came. We all had different things to eat and it’s fair to say we all loved what we got. Size and the heat of cooked food was spot on. Well done.

The staff were great but it did appear they were short of resource. Tables were left uncleared for a while and the same person serving drinks was also trying to sort tables. Food was standard pub grub. One of our party had fish and chips, it was very big and they did say that it was very good. I had a burger, and I'd give it 6 out of 10. Some of our party also visited the zoo and said it was well worth the visit. I would add the pub is also worth a visit.

We visited this pub after a lovely visit to the zoo, which is basically attached to the pub behind it. I visited with my partner and our 16 month old. When we entered it became apparent as to how small it was inside, there must of been enough tables and chairs to fit probably fifty people at most and also there was a small amount of seating outside. There was not much atmosphere and the decor and inside was just very much bland and boring with a couple of pictures dotted around on the walls of the animals inside the zoo. The food was nice and came out really quick. The chips are air fried clearly and i won’t complain about that as air fried chips are better than fried in general. Overall i probably wouldn’t go back here, only came as we were visited the zoo for lunch but wouldn’t book again.

The Zoo is fantastic at Fenn Bell . We were at a loss for brunch as a local cafe was closed . So we travelled to the Fenn Bell in the pouring rain because we knew the zoo and its reputation . .we are bo h blue badge holders and after parking in the car park in the farthest part available we walked past the out holes to the r pub. It was gloomy inside the chairs were low and comfortable .we ordered all day breakfast . When it arrived via the outside the bread was stale would have been better toasted . The baked beans were tasteless the meal was warm and was cooked down by the often opened door . I asked for sauces and wa told “ round the corner “ . A very large tomato ketchup and a Larg egg Mayonaisf were there very awkward to squeeze on to a meal in the nest room ! So she egg nice was poor they need to provide sachets of sauces at tgrr ed table and need earth in the bar and in their customer service . So disappointing. We will not go there again on this presentation

Came here for a birthday lunch and to visit the little zoo attached. The food was horrendous. Roast beef from the festive menu, 5 slices of carrots, the hardest roast potatoes and one of the slices of beef was pure gristle and inedible. If we had ordered starters we were told they had to come out with mains. The cod was over done and the burger was cold in the middle. The coffees came out cold which we sent back. The cutlery was useless, knife didn’t cut and looked like it was about 50 years old. No fish fingers. This was 12 noon on weekday. The cranberry juice was like water. The desserts of choc brownie and profiteroles we had were lovely. It has gone down hill since the last time we came. Staff were friendly. Would not recommend eating here but the zoo is great for a couple of hours

Disappointed to find no Sunday dinner on the menu. On arriving told them we had a booking, had to ask where our table was as they didn’t tell us. No one came over to take our order, ordered at the bar. Food ok. Had to move our plates into another table as no one came over to us. No offer of dessert or coffee. Don’t go there if you’re having a family celebration as the staff are extremely rude and clearly don’t want you to have a good time

Lunch in the pub before a visit to the zoo. The food was delicious, hot, well presented and plenty of it. Puddings were the usual type eg. Brownies, Eton mess etc. but, as with the mains, delicious. The service was very good. After we’d eaten we had a walk round the Zoo. The tickets have just been reduced. The kids loved the play area and were delighted to see the animals. I wouldn’t hesitate in recommending The Fenn Bell Inn

Really great food here, had a seafood platter was well cooked, all the food was very tasty, nice atmosphere and well kept. Popped in for lunch after a visit to the conservation which is amazing value and worth the visit. Proper litre gem this place.

We visited the zoo today for the first time and what a wonderful experience. At only £5 per person entry it really is value for money, there is just enough to look at plus a few little play area for the children. We didn’t stay for food but next time we definitely will.

An attractive pub next to a charming little zoo with an excellent range of small mammals and birds. It also has a buggy cart ride around the zoo included in the £5 entry fee. Lunch was good value for money. Fish and chips were carefully cooked with peas and a salad garnish, the children’s portions were generous and the ploughman’s lunch was huge - so much that a very helpful ‘doggy bag’ was needed and would provide another generous meal. Puds were the usual ice creams but the chocolate brownie which one child ordered was much enjoyed. The service was a little slow but the young chef seemed to be managing the kitchen by himself and made a very good job of it. It’s a Shepherd Neame pub but the only sad note was that barrel beer was not on offer. A lovely day’s outing for families and well worth a visit.

Please get a new chef. Had breakfast there today. Ordered two mushroom omelette. After 15 minutes, we were informed that one had broken during plating. arrived. One burnt and both broken. And these were the best! The tea arrived transport cafe style with milk already added and the bag floating about. We wanted decaf but not something they specialise in. I don't know what was spread on the toast but it didn't melt. I know all about complaining at the time but that seemed futile as we'd been given the best two out of three. Can't wait for chef to eventually produce proper ones. Shame as it would have been nice have somewhere local to go for breakfast.

After reading reviews I was sceptical about coming here. The reviews were very negative. DON'T GO BY THE REVIEWS the menu was varied and when food arrived it was hot and well presented and it was not greasey. Portion size was good and prices were excellent value. Staff friendly and cheerful. Would highly recommend

Please ignore the review for the zoo area. Just take a picnic, and you'll have a great afternoon. The food and restaurant area, on the other hand, is an absolute joke. You'll wait an hour for an extremley over priced thin slice of bread which they call a sandwich. Close to £9 for two thin slices of bread, over cooked bacon and cheese that resembled Brie, but I doubt it was. When staff were challenged, it was handled as expected. Poorly. Sarcastic guy who clearly had no care for his job and couldn't wait to sit outside and have his cigarette break. Which was in full view as we were trying to eat the rubbish that had been served.

Brilliant place brilliant food I recommend this place I am a regular and always return never once been disappointed with my visits at all and seeing the animals makes my day too

I cannot begin to express how disappointed I am. The last time that I came to The Fenn Bell, we had a wonderful time. Food was lovely- albeit, took a long time to come, but as we were a big group, we were prepared for it. This time, however, was a very different experience and I am shocked. Please disregard the zoo, as that is a wonderful place. Unfortunately, the pub and some of its staff have let things down. I have spent a long time going back through reviews and whilst there are only a few complaints, they are mainly about food, staff and their attitudes. Today, is probably the worst customer service I have ever experienced. We paid nearly £35 for a halloumi wrap, a child's fish fingers and chips, 3 cans of drink and a fruit shoot, and 2 bacon and brie sandwiches on sour dough bread. The wrap arrived. Looked lovely. The child's meal, fish fingers were fried and over cooked resulting in the fish having shrunk and being very dry and too crunchy for a 3 year old to eat. The sweetcorn was cheap and nasty and didn't taste like it had been cooked. The fries looked good! Then the sandwiches. Well, I'm not convinced it was sour dough, it had 3 very thin strips of streaky undercooked, pale, floppy bacon and a very small amount of brie in the middle of the sandwich, so when it was cut, the brie could be seen. Upon opening the sandwich, there was nothing around the edges of the bread- not even butter or anything! Would have just been dry bread. The 'salad garnish' was literally a few salad lettuce leaves and the nachos were verging on stale. My mother, having been in the catering trade for more than 45 years, has worked in many places and is still working in a local pub now, asked to speak to the manager, she was told that if she wanted to speak to him then she would have to go to the bar area. So she did. She was told that this sandwich was regulation, how they've done it for the last 6 years and that no one else has ever complained about the food. He then called my mother an Old bag. That's when I took over. I will not have my mother- or anyone- called an old bag (he claims he didnt say that). He claimed to have been in the hospitality trade all his working life. I said that surely if that were the case then his customer relations attitude needed more training. I suggested that the customer has every right to complain, and apparently, as the manager, he has the right to disagree with me and that at £8.50 per sandwich, I'll get what I paid for. He was quite frankly an extremely condescending, insulting, rude and a very poor excuse for a person in a managerial position. As we went to leave, I saw staff smoking cigarettes inbetween the buildings that were visible to customers- also not a good advertisement. At this point, I was exasperated and was rude back to him. I could not believe or understand how anyone in the position he holds could speak to paying customers like this. As far as he was concerned, I was in the wrong for complaining and he was right. I am sure that had Andy been there, this situation would never have happened. Frank did tell me where Andy was and whilst I (as an ex-nurse) completely understand, I would presume that Andy believes his beloved zoo and pub is in good hands- he has fought for many years to make it what it is today, and looking at my complaint and other reviews, it would suggest otherwise. My recommendation, go, enjoy the zoo, eat elsewhere! I have since had a response from the owner. He said that he would have dealt with us in the same way. Extremely disappointing and not what I would expect from a local business. Nevermind. Lesson learnt!

Good food and a lovely clean pub with a family feel. Only 3* as our food took an hour but think this was just our misfortune as others seem to get much faster

18 of us stopped here for lunch during our walk. 12 of us ate, some had a drink and some enjoyed visiting the fabulous zoo. This lunch stop made our day’s walking perfect. The standard of the food was fabulous, the service and efficiency were commendable. We all tried different food items and, whilst enjoying what we had, were eyeing other plates and planning what we would have next time! Most of us can’t wait to visit again and have more time to spend in the zoo too.

Visited on a wet and windy day and we received a warm welcome by the guy behind the bar. We'd not booked and I think were lucky to get a table as it was very busy. There was quite a choice on the menu, nothing posh but good honest pub food. The portions were huge on both my husbands ploughmans and my burger. The chips were very nice with a slightly spicy coating. There is a small zoo attached which we didn't visit but the following day we by chance had a conversation with someone who had been there and was really impressed with it.

Come for the Christmas santa visit, was a lovely zoo, popped into the pub for drink afterwards. Would recommend if local

Visited here with my 1 year old son and took advantage of the January £2.50 deal. Cute little zoo, doesn’t take long to get round but enough for my 1 year old. Saw most the animals but can imagine in the summer its better! Little gift shop at the end.. only downside the car park isn’t the best and was rammed but think this may of been because of the deal.

We visited yesterday and enjoyed our visit to the zoo. It's quite small but has a lot of interesting animals we've not seen before as well as a few favourites like otters and meerkats. However, beforehand, we had a meal in the pub which was...

Took the grandchildren to the zoo first which they loved then went into the pub for breakfast. The food was lovely and having one vegan in our party I am pleased to say the menu was quite good for breakfast. I just wish they had...

Had a lovely day with my grandchildren. We had some food in the pub, myself and my granddaughter, had sandwiches which weren’t very nice, the margarine in the sandwich was awful. The prices I paid for the food, could have put decent spread.

Do not eat here! I’m going to keep this factual. I ordered my 3 year old sausages and they came out still pink. Myself and a few people I was with ordered lattes/cappuccinos and we thought they tasted funny. One persons milk had clearly curdled....

First visit to Fen Bell and zoo. The food was well presented and excellent. The zoo was interesting and I thought value for money as the animals have to be fed even if no one goes. A lovely day out and well worth a trip...

Waited over an hour for breakfast, bacon black from filthy griddle, tasted like burn burger 🤢 , asked to swap an item on breakfast for Some else , got told no problem then charged, pancakes came out in honey, instead of syrup, apparently no one’s...

First visit for many years. Zoo much improved though £24 for two adults & one child is expensive for the size of the zoo. We’d booked to eat in the pub. I checked especially when booking that Sunday lunch would be available. On arrival we...

So went here on Sunday the 10th July, our experience was very much two halves, was a birthday lunch for my daughter, we booked lunch for three o’clock and pre booked the zoo, got there, hot day, went straight into the pub, ordered drinks from...

Decided to take our grandson here as we heard how good it was and we weren’t disappointed. To see the animals it’s £5 and adult and £2.50 for kids. There is plenty to see and there is a good play area for the kids when...

What a lovely lunch was had here. Very good prices. And the bar restaurant manager / waiter, Jeff was friendly, funny and all round awesome.

Took my sister and daughter for a zoo experience day at the fenn bell inn. Was a amazing experience thankyou to Ted and Jeff for showing us around and making it special even in the pouring rain! Can't wait to come again! Food was also...

We came here as a last minute trip for a birthday and we had an amazing time. The staff are really friendly and for the prices its so worth it! Defo recommend!!

It was not a good start upon arrival when we spotted a frozen food delivery taking place raising a red flag food wise. To be fair the Zoo was OK but the restaurant Oh dear, I ordered a pie which turned out to be microwaved....

3 adults and 2 children under 5 visited on Sunday. The zoo is small but very family friendly with lots of viewing points and animals are clearly visible! The playground was very family friendly too with slides and climbing frames and tunnels. Lots of picnic...

Visited here today after seeing it many times before & hearing the food was great. I don’t think so!!! First of all we spent 10 minutes trying to get in as no staff were present at the front. Finally a young girl appeared who led...

Geoff and Sam were amazing. The service was excellent, our whole family loved every minute of the whole experience. We had a great meal inside the pub and the kids loved the playground. To top it off we all enjoyed the animals in the zoo....

We came here for a birthday, and we couldn’t get in the front door. There were no staff around to ask how to get in. When we finally managed to track someone down, they said (whilst walking away from us) that we needed to queue...

Pub: drinks, food & coffee standard issue, slightly uninspired but not expensive. Chilli needs a new recipe. Zoo: Bargain entry tickets. Most animals were visible in spite of winter weather. Beautful cats: serval, caracal, fishing cat. Unusually sociable and vocal ruffed lemurs. Meerkats and otters....

We visited for the first time and were truly saddened by what claims to be a zoo but in reality is just a gimmick to add custom to a pub. The zoo is small, many of the animals are kept alone, and look distressed and...

The zoo is a must visit: very reasonable price and great for kids. Can tell that the animals are looked after well. The food leaves a lot to be desired. A member of the group asked if her meat could be well done, this was...

The zoo, the safari and park is great for the kids, we all thoroughly enjoyed it, but if you do go take your own food as the pubs customer service is not so good! Spent about 20 minutes queuing to order food and whilst I...

We drove to the restaurant on two occasions and on both times it was closed, no one there at all. A notice explaining the reason why would have been helpful.

Amazing place to visit . Great value for money. Fantastic friendly staff. We had lovely food again great value .

Not actually eaten here but have visited to see the animals A great site and you can have a drink before or after visiting the animals The zoo part is brilliant and it is clearly evident that a lot of love and care goes into...

At this very strange time this place plus the zoo are the ray of light and hope we all need. Good food, service and attention to current Covid situation. We felt safe here

We didn’t even get a chance to taste the food here. The BAD taste of the customer service was enough to walk away. I understand that the current COVID situation is difficult and different everywhere. But when we first arrived, there was a ‘NO ENTRY’...

myself and two friends popped in at the at end of lock down for pub lunch in the garden as pub still closed. Nice reasonably priced pub food, excellent service and super friendly staff and great hygiene standards Sadly didn't have time to visit the...

My friend and I visited the little zoo to feed the Lemurs and popped into the pub after to see if we could have some lunch. The pub was busy but they were able to fit us in at a table by a really cool...

Fantastic to be able to visit a pub, that also does great food, and then spend time in their mini zoo. Great prices and right on our doorstep. Lovely trip for me with my grandkids. They loves it.

We had a really nice family meal here, the staff were fantastic. If you go here have a walk around the animal enclosure, there’s a surprising collection of well cared for animals to see.

zoo review only as didnt vist the pub.Turned up today - as not sure what the weather was going to be, shame alot of the enclosures are flooded after the last storm, but most the aniamls seem happy, the parrots happy to talk, spend about 45mins here.. happy we visited but its more for little kids to appreicate for the future of animals

Yesterday, after visiting the Fenn Bell Zoo, I took my grandchildren, daughter and husband to the Restaurant for Christmas Lunch. There were seven of us. The table where we were seated was just opposite the door and people were coming and going all the time. We got very cold sitting at the table and could not take our coats off which was not very confortable.The waitresses were very good and very attentive. Our starter arrived and was very nice. Things were looking good even if we were cold.Then, then mains arrived. My husband and I had the sea bass. It had so much sauce on it that it was completely covered. We had lots of new potatoes that were not cooked enough and were too hard to eat. My daughter and two of my grandchildren had the roast beef. That came with roast potatoes, yorkshire pud with a ball of hard stuffing in it and gravy. The roast potatoes were so over cooked / fried that they could not be cut. My other two grandchildren had the turkey with the same roast potatoes ect., There were 3 bowls of veg which included peas, carrots, parsnips and brussels sprouts. The veg, as with the hard boiled potatoes and roasties were not seasoned. The dinners were large portions and if they had been cooked nicely, we could have eaten half. But nearly everything had to be sent back not eaten.Then dessert. I think they were mostly eaten or at least half. They were big portions and I asked for cream and got a huge jug when a little jug would have been enough. I had the apple crumble which I couldn't eat as the crumble was just a thick layer of dust. I don't think butter had been added to the flour and it is the butter that makes the crumble. Also the portion was double the amount one could eat. The Zoo was excellent but the food disappointing. Maybe trying to prepare Christmas Lunch was too much for this very busy pub. It is a lovely pub and Zoo with very nice staff. I will visit the Zoo again in the summer but willl think hard about having lunch there.

Yesterday evening my daughter and I took Ivy (my Grandaughter) to the Fenn Bell to see Santa, it was £11 each and was superb value for money. Mother and Father Christmas were excellent as were the Elves and the Christmas Fairy. A lot of effort and expense (no doub) had gone into making the whole experience truly magical.I thoroughly recommend it. Well done to Andy and the team.

Joined a Birthday Celebration of 6 Adults plus 2 Kids for a Sunday Roast at 2pm. When booking had to pay £5 a head Deposit up front (new thing). It was quite busy but our table of 8 was in the corner and ready to sit at. Waitresses were great, getting the beers in was a bit slow & would have preferred to get myself. The Roast was not what I expected as the meats were not carved from a joint/bone but appeared to be like a "Birds Eye" flat sliced type of meat. Potatoes were mostly burnt/overcooked, Yorkshires were NOT Homemade, Veg. cheap carrot, peas cabbage & unroasted parsnip. Tempted to complain but resisted due to Birthday with Kids, but will not go back. Mens loo was a wet floor? Urinal next to the Kitchen -No thanks. Beer good tho.

The zoo attached to the pub was amazing animals so well looked after everything very clean a great selection of animals.The pub experience was not so good we had a table booked for 4pm we were told if we were more than 15 minutes late we would have our table cancelled yet we had to wait 40 minutes for our table as it was so cold we had to stay in the pub but as there was no where to sit we had to stand for a long time in front of the main entrance which was freezing every time the door opened.The food was ok I had a lamb shank that was obviously microwaved as cling film still on the edge of my plate !! Apart from that food was nice enough but nothing special. Staff were very friendly.

Visited with 5 children. Although our booking failed to go through we still got served food on the little benches outside. Food was fresh and tasty and a reasonable price. Zoo and pub staff were very friendly. Porta loo outside so unaware better toliets inside.

Booked a table for seven the day before and were told they have no knowledge of the booking,not just us,but others in the queue too,staffed by youngsters with

Had a monthly catch up with family and a sunday roast. Super quick service yet pub is very small and only a few tables. The waitresses were lovely the food good. Only down side was while we were eating a huge amount of people turned up over half an hour early for their table and were allowed to stay right behind us and it was horrid. We were being knocked and climbed over by the kids and then the adults! So much so my niece left her pudding as it all got too much for her! It did spoil our meet up there. The little zoo out the back is lovely and our child loved it. Food was nice but spoilt by this family who were allowed to stay even though over an hour early!

EDIT: We can't review food and we never reviewed the food itself as the food was NEVER served to us. We were told that we won't get ANY food as this is only for pre-booked customers. Please see bellow our first and original review and remember that we are not complaining about food quality as this was NEVER served.;

Popped in for a meal, serviced by kids with attitude, my partner had fish and chip which he said was ok.

Popped in with the family for food and to visit the zoo. After a 15min wait at the bar and still hadn't been served we enquired about a table and food and was told to maybe sit outside... Even though there were a few empty tables indoors. One girl looked to see if these were prebooked and then spoke to another who just said NO.

On arrival being told 1 hr to eat a roast ? Not told over the phone, in the end we stayed longer.

Visited this place with family, to tae a loo around the small zoo and have a birthday meal for my daughters 27th. Staff here are very nice and friendly, My wife and daughter went for a second look around and managed to meet the owner (not hard as he is constantly doing things around the pub and zoo) he informed them about the various animals and future plans.

Place seemed ideal for a day out with our Grandson. Zoo attached, although small was very well kept and, our Grandson loved it. Ate from restaurant at pub. Customer Service in pub awful. Proper jobsworth in the pub - a young chap who said he couldn't serve me outside without a table number. Apparently the numbers are on the tables - yes they are but do small you can hardly see them. Had to go outside and pick a table and take a chance no-one else sat there before I could get back to it. When I went back in to order - all of 15 seconds, the bloke had decided to clear tables away in the restaurant so I was then served by someone else. Food was ok. Did want a hacket potato but at £6.95, felt this was overpriced. Instead had the prawn baguette.

We visited this unique place yesterday with the grandchildren, what a great experience, the kids loved the zoo and riding round on the safari train plus the bouncy castle.The food in the pub was good too and inexpensive plus the staff were really helpful Good safe venue for families

Went to The Fenn Bell for a day out with the family. It was fantastic not only was the food great visiting the animals was vet unique. My grandson thoroughly enjoyed himself. Please everyone go there.

We had a family meal here one evening ( had never been here before) and have to say we found the food, service, staff and prices all very good and would definatley return. They happily accomodated my mother in laws small portion request and my vegan request.we had a long chat with the owner about the zoo he is very committed to everything. We hope this pub continues to thrive

We came here for father's day wasn't the best of services. The waitress spilt coke over one of our guests and just laughed it off. When our food came out another waitress spilt hot gravey all down my 5 year old daughter, she did apologise but in no rush to deal with the spillage she didn't even to bother to check if it had caused serious harm. We didn't get table checked until 15 minutes into the meal at which point I was getting angry as we needed more gravey, and sauces. And was still waiting for a drink that we ordered before the food came out. The food was very basic and cold. The zoo is definitely worth a visit

We had lunch here then looked at the animals. The food is average and the barmaid who served us did not smile once, nor said any pleases or thank yous. It’s not hard to be polite is it? Especially when you are part of a business trying to attract the public. If you’re not happy in the job then do something else. It also wasn’t particularly clean and dirty tables were not cleared away very quickly. Animal sanctuary was good but quite small - admire what they’re doing here.

We decide to visit Fenn Bell Inn Zoo over the Sunday. The Zoo itself is nice, quite small in fact but for such a little price it is worth it. Unfortunately we didn't have a chance to eat anything although that was our plan (we end up ordering take-away). We finish our ZOO part around 15:00 and the we went to the Pub to order some drinks and food. When I ask for food I was told that food is not served anymore and only thing we can have is Pork Baguette! Nothing else. So I end up picking up the drinks only. 30 minutes later I went to get some more drinks, and surprise surprise peoples were having Sunday Roast. I have confronted same lady behind the bar and this time she said that they all had a booking. So first of all I was lied by member of staff that the food is not being served any more and secondly I was misinformed by the 'Opening Times' note on entrance to the pub. It says, FOOD SERVED, Sunday, Roast Dinner 12:00-17:30. Shame.

We booked for 6 adults and 7 children for a Sunday lunch. The establishment could do with refurbishing and cleaning our table was so sticky. The waitress was a nice girl but had no idea how to sell the menu to customers. The roast was like school dinners in the 70's and luke warm. The service was very poor we had to ask the waitress to clear our table then she only cleared half of it. We declined the childrens desserts due to poor service. The manager was called over she was offended to start with that we had a complaint after son in law explained he wasnt blaming her personally, she came to an agreement and apologised for the service we recieved.

We were here for lunch, I don’t know if evenings are any better. The quality of the food is extremely low grade And we immediately regretted eating here. Shabby dinning room in disrepair. Staff were pleasant enough and the zoo appeared to be a big success.

I visited today with my son and and nephews, the food and service was very good....though thought it could do with a lick of paint as looking a little tired. The zoo was really nice, and kids throughly enjoyed it.

The food here is fantastic and staff are very friendly and helpful. All food is homemade and tastes great. It is clean and tidy. Lots of choices on the menu and prices are good value for money. It is a must place to eat for all the family.

Food was good. Decent value too. Salad garnish, was almost a meal on its own. Couple of photos of meals..

My wife and I went for a meal at The Fenn Bell pub whilst we were they we visited their zoo which is licences. It was great food and the animals were wonderful. I give 5 stars as the staff were great

Went today with family had booked a table for lunch for 3.30 . When we arrived it was cold and windy 5 adults and 1 child of 2yrs old who we didn’t have to pay for . We all loved seeing the animals some were tucked away in their warm houses at first but then they started to come out to see us . Their enclosures were big and clean ( apart from the pigs who were enjoying the mud ) decking made it easy walking around . We would have spent longer walking around but was so cold so went into the pub early for lunch which luckily wasn’t a problem all the staff were friendly. The roasts and lamb shoulder were so tasty with plenty of fresh vegetables! We will definitely be returning in a warmer day and supporting the conservation

2nd visit today and I have to say this place just gets better and better. Last time I came was last winter and we had a light bite.. Soup and stuff...was lovely, eating by the hearth.

Bought a Lemur and a Meerkat experience for 2 of my grandaughter's and they thoughly enjoyed themselves . Friendly knowledgeable keepers added a lot the the time spent there.Good pub grub served in the bar/restaurant advise booking a table as it's a very popular 'watering hole '.

Went there on Sunday and had a fab meal there, steak and ale pie w/ chips. The food was great, the service was great, we had a lovely girl working hard for us, and the family atmosphere was also a nice change from the loud, goby, bustle that is everywhere. Location was also nice and though we didn't do the zoo, yes the zoo, we will have to do it next time.

First trip with six of us was ok, the table a little tight for plates/drinks/veg dishes etc but the food was ok - roast dinner, it was fine.

Beautiful food, great atmosphere and a wonderful place to browse around the animals they have there. The enclosures are spotless! Friendly staff and fast service even though it was very busy, would recommend to all and will definitely visit again.

Friendly pub with prompt service. Reasonably priced. Zoo fairly priced and worth a look in. Perfect for a lunch time afternoon with kids.

Family day out here and truly had a great day! Kids loved it and us Adults found the whole experience totally lovely! Would definitely recommend

We came for lunch on the 1st September. We sat in the outside area. Obviously you cannot help the wasps but the family on the table opposite us was absolutely over reacting. Swearing and throwing food at the wasps. They had young children but the parents were screaming at their children too. A lady on another table asked if they had a problem with how they were over reacting and how they were constantly moaning at the children. We said yes so the lady went in and complained and came back and sat with us as she was on her own. She was told by someone at the bar someone would go and speak to them. No one did. Also you can't tell who is staff.. no uniform or identification. Our table had people's food and glasses on so we went inside and asked someone to come and clear the table. We was told "ask a member of staff outside" how can we? No uniform or identification to know who actually works here! When our food came out that's when they cleared the previous people's food etc. Food was ok. A bit burnt but still nice-ish. Zoo was good and my little girl enjoyed that the most

This is a lovely little place to eat and for younger ones to walk around to see the animals they have there . As for the food what I had I couldn’t complain about anything

Visited as a group of 6 with two young children. Booked in advance, were shown to our table on arrival. Staff are lovely and friendly however it did take a long time for our food order to be taken, and a very long wait (45 mins +) for the food to come out. Unfortunately when it came out part of the meal was stone cold, though staff apologised and replaced it but it tainted the experience further.

The zoo is great, it’s quite small (to be expected) but there’s still plenty of animals to see. My favourites are the Racoons and the Racoon Dog. The enclosures are changing and expanding all the time as more money is generated for the projects. Small £2 entry fee I believe is excellent value. There is a burger stand selling chips and the like in the zoo bit.

I read about this place a few nonths ago.

Came here on the weekend after hearing about it on the news a while back! When we first got there it was quite busy (however it was at lunchtime) and we weren't quite sure what we do as we've

This is a great place for children and adults alike. This pub has a small restaurant that serves excellent food. Outside in the grounds is a Zoo, which is always getting more animals. Cost to go in the Zoo is £3 adults and £2 for children. There is a miniature railway that goes goes around the Zoo and costs £4. There is also a burger stall in the Zoo. This is a very welcoming pub and does get very busy when the children are off school, well worth a visit.

Stopped in for a quick bite with my dad. Had the stake which was cooked to perfection. Very large portion well presented and lovely to eat. Very good service and friendly staff. Will pop in again.

Visiting family in Hoo from Wales my husband cannot go a Sunday without a roast dinner! It was blistering hot on Sunday 5th August and my brother suggested lunch at their local the Fenn Bell Inn. We’ve been before - 2016 I think was the last time and there were hardly any animals and they were not open to the public at this point but the food was spot on.

I visited today with my husband and our granddaughter, the £3 per adult was a bargain, the food was great and the Zoo was just brilliant a complete little wonder... Can most definitely recommend a visit... We will definitely be going back again...

We have eaten here twice now and both times the staff have all been friendly & welcoming but also both times the food has been poor. The burgers tasted like they were the cheapest of the cheap, bad quality, thin, tasteless & full of gristle. The chips tasted like they are cheap & frozen. Lasagne was bland. The children’s meals were ok. Such a shame as it’s a great idea and a nice setting to visit with children, sadly though I wouldn’t eat here again.

Visited here today with my daughter and a friend with her son and after looking on the website we decided to take a picnic as it would be easier with the children. There wasnt nothing on the website to say you couldnt take a picnic and it wasnt till we sat down and was eating that we was told by a member of staff that they dont allow picnics and she told us we had to stop eating and pack it away and that we have to buy our food from the bar. We explained that it was our 1st time visiting and there was noting on the website telling us this and she said there was also signs round the park which was wrong as we didnt see one sign. We carried on eating as i was not going to tell me three year old she couldnt have her lunch. The farm it self is lovely and really good for kids.

Went for a Sunday lunch and left really disappointed with our food. Quite small inside, very small bar. The zoo was good and the only thing that was worth going for. If you’re only looking for food I would consider somewhere else.

There is a lovely zoo and gardens £2 entrance which kept the children entertained, lovely on a good evening. The food was average, limited menu from which they had run out of three items I would have liked settled for a very average curry. Friendly staff.

The pub is lovely, food was really nice and service was great! Really looking forward to the new menu!

I was lucky enough to literally get the last table for Saturday lunch and I'd read good things about this pub, so I was pleased that the food was as good as I'd expected. Nothing flashy just good pub food. Lovely, fresh and nicely presented. And very good value for the size of the portions! And to top it all off, there's a lovely zoo which is incredible. Highly recommended.