The Feathers Restaurant in Shropshire

Very disappointing dining experience. The service was slow. We waited an hour before our starter was served. The cheese soufflé tasted pleasant enough but could have had the tiniest of garnish at least. It looked plain and bland on the white plate. The meat and potatoes (pale beige) were lukewarm, the vegetables undercooked and the gravy had congealed skin on the top. The waiting staff seemed to be desperate to go home and never once approached us to ask how the meal was. We decided to forego dessert and left hungry. For an historic establishment so beautiful from the outside and an inevitable magnet for tourists, it was an embarassing example of traditional British food. The 2 stars were for the Yorkshire pudding and horseradish sauce. Never again.

Had a lovely stay at this Pub/Hotel. The Suite was fabulous, very spacious & well thought out. Very quirky & full of character. The breakfast was lovely, very attentive staff & nothing too much trouble. There was a slight issue with the evening meal for 3 of us however the two staff who dealt with it (Grace and sorry didnt get the chaps name) were second to none. Completely rectified the situation so it was absolutely resolved without ruining our evening. Well done them!!! Would definitely stay again and loved Ludlow.

So disappointing - we were visiting for the day and saw this beautiful building with a tea room - after following the instructions to the entrance, we were met with a beige Starbucks. We were expecting an oldy-worldy tea room fitting the image of the stunning building

We intended to have just a cuppa, but the millionaire cheesecake stood out on the counter. It was rather good. A coffee and tea were good, but a tea strainer would have been nice. We really appreciated, in a medieval building having proper British crockery. Royal Kent, made in Staffordshire, with Allen Nelson made in England. Also Paragon, and a Meakin jug. There was something of tradition about the place , which was appreciated.

This wonderful tea room is housed in one of the most iconic buildings in England, which is 400 years old this year. We had a real Devonshire tea, with real, yellow clotted cream on our scones with jam. It was a real experience to be here!

Food was pleasant enough...but several issues including... Although the eight of us were the only people in the tea rooms, it took an absolute age (about half an hour) to provide drinks (four of which were cold drinks), five sandwiches, two cakes, and a scone. Of those, the cheese and red onion marmalade sandwich came without red onion marmalade, which was then provided separately and I had to put into the sandwich myself...the last sandwich to arrive,a cheddar and brie sandwich, came as bacon and brie, which then had to be taken back and replaced with the correct one, meaning my partner was then eating her lunch after everyone else had finished. I dread to think what the service is like when it's busy!

We had booked for afternoon tea which the website led us to believe would be in The Feathers Tea Room. Having now read the reviews for the tea room I am very glad that on arrival we were re-directed next door to the actual hotel. We had a characterful small room to ourselves looking onto the street with mellow jazz in the background. The food was very good and I especially appreciated that 3 tiers of gluten-free sandwiches, scones & cakes was provided (with 24 hours notice) and it didn't feel like the lesser option at all. Open-ended refills of tea were provided. The food took a while to arrive but maybe this ensured it was freshly made. The service was courteous. It was an enjoyable experience and nice way to celebrate a birthday. If booking afternoon tea I would advise checking you will be in the main hotel not the tea rooms judging by previous comments.

Unfortunately myself and my friend will not be returning to this cafe. Nothing to do with the coffee, but everything to do with the chap who served us. He explained that due to a law, passed before Covid, we have to pay the correct money in cash as he wasn't allowed to give change "because of a new law" which he repeated. I have never heard such rubbish and don't appreciate being knowingly lied too.

In the middle of a very good week in Ludlow, with some excellent meals out reviewed elsewhere, our visit to the Feathers was sadly a real low. The menu is on the pricey side and we knew that, so were looking forward to a special experience. Instead the two waitresses serving our area looked like they were having a thoroughly miserable time and did not manage a smile throughout. When the starters arrived my wife's "Camembert bites" turned out to be a bite singular, that wasn't warmed enough through to have melted. My soup was nice but the bread was not accompanied by any butter. When I asked for some I was given two plastic pots of Flora margarine. My main course beetroot and goats cheese risotto followed. No more than four dessert spoonfulls of rice in the middle of an enormous plate, with no discernable goats cheese flavour and neither the toasted walnuts or chives promised in the menu. At this point we did complain. I did not want an alternative dish and, to be fair, the manager offered to deduct the cost of the two of the dishes and our wine from the bill. The explanation we were given was that the variety chefs the hotel used interpreted the menu in different ways. Certainly the disparity between the quality of both food and service, and the prices the hotel charges was enormous. In a town with some good pubs and restaurants I would strongly recommend going elsewhere.

I have wrote a review on here more than once only to be advised it’s the wrong business. Why they keep getting my reviews removed displays once again another example of the shambles image you are led to believe. The food is a disgrace and I have no idea what’s happened everybody has said the same. The coffee i was served is beyond words when I use to love coming in. The staff have changed and are mainly children whom have been replaced and can barely speak up. Don’t order the soup I have never tasted anything so awful. It’s such a shame and no we won’t be back. This is the third time I’ve written a review no doubt it will be removed. The toilets had no toilet paper and were filthy.

We enjoyed a somewhat pricey but outstandingly good dinner here whilst staying at the Feathers Hotel. The service was attentive yet unobtrusive, the ambience relaxed yet pleasantly lively and the food was superb, apparently using good quality ingredients and very skilfully cooked and presented. My only - very small - niggle would be that providing butter in prepacked individual portions does not do Justine to the otherwise upscale nature of the restaurant. A table-sized butter dish would be more appropriate.

Dined in the lovely surroundings and relaxing atmosphere of Plume for both dinner and breakfast whilst staying at the Feathers Hotel, dinner menu and service was outstanding with special thanks to Amber and Grace for their very attentive service and their friendly manner throughout both meals.

On a recent visit to Ludlow we popped into the Feathers Hotel tearoom hoping to get a quick coffee and maybe some cake. There were just 2 tables occupied but we were told by a rather grumpy member of staff that they were fully booked except for one table at the back. We got the impression that they really didn’t want to serve us. However we decided to stay in the hope of getting a coffee ( cake selection was non- existent) …….we waited and waited but no one came to take our order. We decided to relocate to the hotel bar where we were eventually served with luke warm coffee. Dreadful! Certainly won’t be going here again.

First time visiting the feathers hotel and we were very impressed. We were gifted a voucher for Christmas for their afternoon tea and it didn’t disappoint. Plenty of sandwiches to enjoy, lovely quiche and a good selection of cakes, scones and other treats. We took our toddler with us and the chef kindly made up a ham sandwich for her free of charge. Staff service was also very good, we will definitely return if we are in the area again.

Had a late lunch, which was excellent. We also ate in the hotel in the evening which was also excellent. If ever in Ludlow again would definitely return.

A poor experience. Slow service, asked for our order before we had been given a menu , was served black coffee when I asked for coffee with hot milk. My wife's order of hot food took ages to arrive and was not as described on the menu. Really disappointing as on a previous visit we had excellent service and a delicious afternoon tea. Not likely to return in the future after this poor experience.

Menu should satisfy most tastes. We had neither starter or desert. I chose Hake and my daughter stuffed chicken. Both meals were generous, perfectly cooked and delicious flavours. Wine list has variety of prices. Service was friendly, timely and relaxed.

We came for afternoon tea and were greeted by very friendly and welcoming Keira. Our table was reserved in advance, service was excellent and very fast. We enjoyed the food too.

Great service from start to finish from Keira. Reserved table waiting for us. Our high tea was brought to our table very quickly, our choice of green tea also. Quality and quantity were very good indeed. What we couldn’t eat was packed very nicely for...

Stopped for a drink and a snack and chose here because it looked so nice from the pavement, but we passed lots of other tearooms which may have been better. It does get two stars rather than just one because I had a fabulous fishfinger...

Tea Room affiliated with hotel ... food looked fantastic, albeit limited ... waited nearly 10 minutes AFTER we were seen by a member of staff who, to be fair, said we could order from the hotel menu. They then disappeared never to be seen again...

This is the first time I’ve ever done a review on Trip advisor, but after a visit to the Feathers Tea Rooms, I felt it was time. Always heard good things about the Feathers so we were looking forward to visiting. Most of the tables...

We booked an impromptu night for our anniversary at this lovely hotel. Service was professional and friendly from all staff, in particular Grace the manageress on duty in the evening, Laura, and Allison who served us breakfast in the morning. We would like to say...

We are local to ludlow and dropped in for a coffee this morning. We ordered 2 cappuccino and a piece of carrot cake. The lady serving didn't appear to be very happy and when you are a paying guest a smiling face is always a...

Beautiful tea room, with a great menu. Scones were delicious. Romilly was brilliant and really attentive ☺️

A recent weekend lunchtime visit wasn't impressive, tea and coffee served without saucers, all the bacon/sausage options were unavailable. Plain scone with butter came without butter but with cream and jam, the wrong sandwiches were brought to the table without napkins or cutlery. It's quite...

Really enjoyed out afternoon tea today in The Feathers. Rob and his friendly team were very accommodating and professional in every aspect, from the warm welcome, the production of very tasty savoury sandwiches, (accommodating our allergies) and supplying delicious warm scones and a selection of...

I received. A voucher for 2 afternoon tea s for my 70th birthday.i didn't realise the voucher had expired,but I have been Ill for the past three months so wouldn't of been able to go anyway, hoping that it could be extended but was flatly...

We should have known and walked out shortly after walking in. We greeted the man working there and asked how he was, his response was “well I’m here aren’t I?” Things didn’t get much better after that. We asked for sausage baps, they were out...

Visited with family on a rather wet November day. Staff could not have been nicer. Good choice of food, excellent choice of teas (including loose-leaf decaf) and a very pleasant fruit scone with clotted cream. Very clean, imaginatively decorated, would certainly come here again.

My husband and I called in here on 9th November for a cuppa and a cake. I placed the order at the counter. It was a very simple order, one coffee, one glass of tap water (no sparkling water or bottled still water available.....what?!?!), one...

Several months ago called for a quick snack, ordering a sausage bap and a sandwich for my wife. The sandwich (excellent) was delivered promptly, but after 25 minutes I enquired about my bap, to be told there was no trace of my order. I left...

Only popped in here for a drink but I must say it was rather nice, jack was very accommodating and dealt with us very quickly. I’m thinking about booking a weekend break next December as we loved the architecture and history of the building.

We ate in the pub's restaurant. The menu is rather obscure and almost pretentious. It is expensive - not pub grub prices. Apparently a cheaper pub menu is available. Food was nicely presented. Portions were not particularly substantial. Most food items were thoroughly enjoyed but...

we waited ages thinking someone would take our order, when we went to the counter they said they would come to the table. We asked if they had skimmed milk - yes was the reply. A tea and a coffee were ordered and some toast....

Unhygienic staff - masks draped under their chin or being constantly adjusted; half of menu "choices" were unavailable; awful electronic "background music", glass of water was warm, dreadful.

Went there for lunch. Absolutely ghastly - it was like being in the Adams Family's house! The food actually wasn't too bad but the atmosphere, decor and staff gave the feeling of being in the middle of a horror film set and I couldn't wait...

If I could mark this a zero I would. Driest brown baguette ever served , Tuna inside dripping water over the plate. Wife’s sandwich also served in an inedible brown baguette. Staff too busy gossiping and worrying about the music that’s playing. Huge fail

We had an impromptu visit to this lovely tearoom. We'd popped to Ludlow for the afternoon and with stomachs starting to rumble and need of a cuppa after strolling up Corve street, we found this lovely peaceful tearoom. The food was excellent, the best chocolate...

Popped in to grab a cappuccino - ended up returning for a cream tea later in the day and wasn’t disappointed. The staff were extremely friendly and the tea room was very clean with Covid protocols still in place which helped me feel safe. An...

Very average. Had an egg mayo baguette, egg was thinned out with vinegar. No tomato although it was on the menu with this choice and the vegetable crisps were ready salted potato crisps. Bacon and sausage bap was very crunchy and dry. At their prices,...

Lovely tea room. Staff were amazing -very professional. Had coffee and tea cake. Hubby had a sandwich. Both were very good and of high quality. Would recommend.

Called in whilst visiting the area, very clean and served in a timely manner by very efficient staff, all the usual fare and looked / tasted very good.

Lovely sandwiches & Lovely smart staff Clean & Covid safe. Located in the middle of town situated as part of the hotel which also looked great with lots of history.

Looking for somewhere to have some refreshments we came across the striking building that is the Feathers Hotel. When we spotted the adjacent tearoom it was a must. We weren't disappointed. The cake of the day, lemon and elderflower sponge was delicious, and with a...

We called into the feathers teas room and asked if they had outdoor seating, we were sent next door to the hotel and were booked in , then taken through to a lovely courtyard, there was seating in the shade and the sun and it...

I visited today with a friend, it was my first time in Ludlow. We were warmly welcomed by a very polite young man who smiles with his eyes and also by a very kind lady. They both very kind and always smiling! The young man...

Visited the tea room yesterday ( Thursday 20th) sat in a lovely secluded table all set out for the aspect of social distancing! Waitress came over and took our tracing details, I asked why as we had already used the track and trace code, this...

This is a do not miss, if it's just a tea or coffee a natter about the weather ,or just to rest you legs after a walk a found the town

Our 2 deluxe hot chocolates were impressive with loads of cream and tiny marshmellows but the scone, jam & cream and the huge piece of chocolate cake were disappointing. Both were very dry and not at all the delicious treats we were hoping for. Such...

Came across this quaint tea room whilst visiting friends, its very well styled ties in well with Ludlow, my partner loved the colours. We ordered 4 cream teas, the scones were warm and tasty not to hard either. I felt very safe and secure eating...

A star for the pleasant and professional staff. An additional star for the rather nice coffee. The limited and perhaps somewhat expensive menu becomes irrelevant when they don't actually have what they advertise. Couldn't order tea cake as unavailable. Did order goats cheese sandwich. Waiter...

Been to Ludlow so many times - yet this was 1st time to visit The Feathers Hotel. So glad we did!! Staff were friendly and courteous. Service was quick and OMG the freshly-baked sultana scones were absolutely delicious. Best I've tasted in a very long...

Thought it would be good to have a drink outside and were enticed in by the prospect of the Feathers' courtyard. "Dunno," was the response to us asking if there were tables free outside. We checked and there were a few free. Had to ask...

The staff didn't even acknowledge us as we arrived. We waited to be seated but nothing happened so we seated ourselves. We ordered and waited. They then came to tell us it was really but they couldn't bring it over to us and we had...

So accommodating The staff were fabulous - we arrived without a reservation but they managed to fit us in anyway. Food was good, drinks were good and they were very flexible for our fussy family! Would highly recommend this place.

With all the good choices in Ludlow we chose the Feathers tea room for lunch!!On arrival we requested to sit in the garden terrace. Because of Covid we had to walk back to order, pay in advance, walk back to collect with no trays (because of Covid - excuse).The sandwiches which offered 'side salad' actually came with mixed lettuce, most of which was in a state of rotting (pictures attached).On reporting to the gentleman on the till, he abruptly answered it was delivered fresh today, no apology or offer of refund.Will not be returning here ever and advise all others to use the more suitable tea rooms offering better service, cleaner food, at more affordable prices, as we paid £17.00 for 2 sandwiches a coffee and a pop in a can.Avoid, avoid, avoid!!

came in here for some drinks. waited for a good 10 + mins at the sign saying to wait to for someone to seat us, the whole time we were waiting we were ignored by several of the bar staff. No track and trace was...

Enjoyed my coffee and lunch today served by Ben, he was juggling a lot of jobs, a huge well done👏👏👏

Very nice tea and scones, staff very friendly and polite . Tea was very good quality. Scone was warm and home made

Amazing again! Sandwiches , bagels tasted lovely and fresh, plenty of filling. Super selection of cakes. The scones were the best I have had (and I have had some cream teas)Service was very polite, friendly and attentive. I even managed a cocktail. Would recommend without...

came here for afternoon tea, came to front desk to be told need to go to the tea room, went to the tea room to be told need to go to the restaurant , got seated and asked which tea we wanted sweet or savoury,...

This is a well established venue that has had something of a revamp and is very much in vogue. The staff are friendly and efficient, attentive and thorough. Good choice of ales and food. Well worth a visit.

Lovely tea and cakes with excellent service from Joe and Jade. Very nice place decor and great selection.

Well this place has been done up beautifully. The afternoon tea was lovely and tasty and will definitely be going back for more. Great coffee and such friendly staff. What more could you want?!

Our first night's meal was included in our deal, very high standard equal to a recent 2 Michelin star meal taken elsewhere. The chef and staff are to be congratulated. The bar meals too were delicious and very good value.

Ein Haus mit Tradition, von der außer einer beeindruckenden Hülle leider wenig übrig geblieben ist. Unser Essen war lauwarm. Das Fleisch zäh. Alles lieblos angerichtet und ebenso serviert.Wenn man einen Einblick in das Geschehen in Ludlow sucht, ist man hier sicher nicht falsch, aber mit mehr sollte man auch nicht rechnen.

We stayed overnight at the hotel and decided to eat there as we couldn't get a booking at the restaurant we wanted. I have to say I had misgivings about eating a Valentine's Day special menu, or indeed any set menu as I like to have plenty of choice.On to the food - our starters were French onion soup for him, goats cheese and beetroot for me.Himself's soup was lovely - not too caramelized, very rich deep flavours in the stock and tasty gruyere croutons on top. Mine was delicious, the goats cheese had been breadcrumbed and fried and served with beetroot which has been variously, picked, pureed, crisped. Very interesting tastes and textures, beautifully presented. Then the mains: I had the beef fillet which was one of the best I've ever eaten - the meat was superb quality and cooked to perfection. It usually came with a celeriac puree, one of the few foods I can't digest, when I mentioned this, it was substituted with a generous bowl of mixed vegetables. His sea bass was very fine - very fresh, on a bed of creamed leeks, with saffron potatoes. The accompanying creamy sauce with cockles and clams was delicious. Puddings were a light and lovely lemon cream brulee, and decadent warm chocolate pudding with salt toffee ice cream. The presentation and service were excellent throughout.A lovely meal all round, excellent ingredients, cooked with flair and imagination.Also to be praised for sourcing and buying most of their food from small local suppliers.

We had the Sunday roast but it was poor value - minimal veg, just 2 slices of meat - for the price this wasn't good. Two roasts and two Pepsi came to £26.70!

The bar/ lounge area made for a pleasant and relaxed place to take lunch. In its favour the menu was good - you could go for a soup or sandwich or something larger or swisher - plus you could have booze if you wanted unlike a tea rooms . I got the impression that we all thought it was a solid player but not outstanding - there are afterall a plethora of enticing tea rooms in Ludlow. Although the bar area is not unattractive it is naturally pretty dark and I thought slightly chilly.