The feathers in Reigate and Banstead

Beware! Daughter broke down in the car park of this pub, I came to assist her along with the AA and I was fined £100 for breaking parking regulations! I was not parked in a designated parking space but just to the side of the AA van, I was there for 50 minutes and did not leave my car at any point. My daughter had already informed the pub that she had broken down and therefore it was clear that this was also why I was in the car park. I appealed the decision but it has been rejected. I can completely understand the need to stop people from using the car park for the station but these were mitigating circumstances. This has definitely put me off ever visiting this pub as the landlord/lady are clearly quite happy to use a company that uphold an unreasonable and unfair parking policy.

Fantastic Afternoon Tea, we have had many over the years but this was definitely one of the best we’ve had, the sandwiches were not the usual egg mayonnaise, ham etc, these sandwiches were something different which was a refreshing change, the scones and cakes were very yummy, it was nice to have a trifle type desert too which we had never had before, we had plenty of tea too, the staff (Axel and Dan) were very friendly and efficient, it’s also very good value for money. The Feathers is a lovely pub/Hotel and definitely worth a visit if you are in the vicinity, we will definitely be going back

Food was previously cooked and reheated so over cooled, or not previously cooled and under cooked. Staff did not ask if the food was ok until about 30 mins after I'd finished, and then blamed me for not asking for more gravy when I said I could have done with more.

We went to the feathers for Wednesday quiz night which is always good fun. I had a pleasant evening with good drinks (I had a drinks voucher as it was my birthday). I thank Herdi and Huw for their amazing service and recommend people to visit the feathers for quiz night!

We had a lovely Sunday lunch at the Feathers today. We hadn't booked but they still made room for 6 of us. We were served by Lenny who kept everything in order. Great value for money.

We visited for Sunday Lunch, a group of 4 adults.. The menu was very restricted due to staff shortages but we were able to order the prawn and calamari starter and a selection of roasts. Our server Axel was very professional and went above and beyond despite being the only person serving and taking orders. The food was really lovely, the gravy was sublime, extra roast potatoes were provided. The stuffing and pork crackling were missing when the food was delivered but overall we were pleased with what we had. This is the last pub in Merstham, please give them a try

I took my Dad for lunch as a belated Fathers Day treat. We received excellent service, with very attentive staff and the food was excellent. We have been coming for over a year now and it has considerably improved over the past few visits. I hope this continues, well done!

Not the first time we've eaten here for Sunday lunch and it's always constistenly very good. Romana is the most excellent chef when eating Rib Eye steaks, but the chefs did well in her absence today. Daniel is a warm, welcoming manager who bends over backwards to accommodate and smiles and customer care from staff like Iza make dining here a real pleasure. Real village pub, dog friendly and highly recommended. It was also a busy, happy and good humoured night last night watching England play.

Totally love this pub, friendly staff, cosy and welcoming vibe. Highly recommend it. Will certainly come back to have dinner next time, as the food smells delicious.

Genuinely the worst experience I’ve ever had in a pub. The staff were unbelievably rude and we were basically ignored, they acted like we were an inconvenience being there. We only got starters and had to wait a further 1hr 15 for mains that never arrived. We had to leave due to the children’s needs. I feel sorry for the chef because the food (the little that we got)was lovely but they were apparently alone all day. The staff left our plates all over our table, when we asked when our mains would be out as we had another arrangement to get to/children being restless, we were told ‘’they’ve just been started, 15 minutes’. The manager refused to come out and speak with us, he hid out the back. The male bar man was awful, he said is was our fault because we were 10minutes late and he was opening the pub, despite me calling to say we were running behind and the pub was completely empty. They had regulars watching football but we were the only food table. They refused to give our card back as we had to leave even though we explained we were happy to pay for what we had eaten/drank despite such a horrible experience. If I could give 0 I would, but I will give the 1 for the female staff member who was relatively friendly and some what helpful.

Sadly had a very disappointing roast - 3 x pork meals. All luke warm, roast potatoes barely roasted, parsnip hard, carrot rubbery. Vegetarian tagliatelle was cold and sent back. We ate early so were virtually the first customers having the Sunday roast. Informed management when asked if meals OK and no solution offered :(

I went with my family for my birthday. Sadly, the occasion didn’t turn out too well. It was all due to the staff. The starter we ordered was fine unfortunately, that is as far as we got. We were told that there was a wait of about 20 minutes for food ( quite acceptable). After one hour, still no food and our starter plates were still on our table. Not a pleasant experience so we decided to leave as we had guests coming to see us at our house. We were quite happy to pay for everything we had but they tried to charge us for the meals we hadn’t had. Very unprofessional. No apologies and all round appalling service. Maybe they were just having a bad day but, it was my birthday and I didn’t want to be part of their bad day.

We went for Sunday lunch with one of our grandchildren and had an absolutely lovely lunch, friendly staff and plenty of everything, unfortunately didn't have room for one of those lovely looking desserts. Very well done to all especially chef Jon 😁😁

We came here for Sunday lunch, food was amazing, served quickly and staff were so friendly and welcoming! Enjoyed our food and very well priced!

Great food and efficient and friendly staff, great atmosphere, will return, well done management, presentation and standards excellent 👏

Popped in as we were passing. Pleasantly surprised with the atmosphere. Lovely meal. Friendly staff, we will return.

Very nice selection of ales, all of good quality. Tasty pies and puddings. I like their garden and you can watch sports inside if that's what you're after. Service is always very good and we've enjoyed the playlist that was on.

A very nice old-fashioned pub which is about a 2 minute walk from the train station. The food is good especially the bar bites offer on the menu. The service from the staff are friendly and fast, the beers are nice and cold very nice especially after a hard day at work.

Great food and a great family environment, the staff were attentive, friendly and so helpful. I have an extremely fussy child and they were able to cater to his needs without hesitation. The manager also came to check if everything was ok for us, we will 100% be going back! Thank you!

I enjoyed a delicious meal meal off of the new menu along with a glass of red wine. I had the chicken skewers to start, gammon for main and the brownie for pudding. All very yummy. Friendly staff with a nice relaxed atmosphere.

We used to be regulars, but the food got quite bad, usually burnt, so we did not go for food but went for drinks sometimes as it si child friendly. Well today my 3yr old was WALKING in the garden at 12.15pm, empty except for us, and the manager told us quite abruptly to keep the kids sit at all times. They were not running, they were not being loud, nothing. He explains they can fall at there are people working. It was frankly very rude, uncalled for and disappointing. I wondered if I am allowed to walk or I should also remain sit at all times? Very sad we are not coming back

Yet another pub that won't display it's drink prices clearly at the bar. No prices on the pumps and no price list clearly on display at the bar. I thought under the law you should be able to see clearly goods you are buying.

Booked afternoon tea for a treat Terrible The afternoon tea scones were dry and old and came WITHOUT jam. When we asked for jam we were told the pub had no jam!!! We were then given a cherry pie mix. Unbelievable you couldn’t make it up. White bread sandwiches which were stale and tasteless. No tea or coffee given until we asked and a chocolate brownie that was again stale. Very very disappointing

We chose this pub as it is halfway in distance for us and our friends. At first glance it is as it promotes. It’s a lovely old pub. My wife is in a wheelchair so I always check facilities first. It was spacious inside with easy access from the car park. The first drawback is there are NO disable parking spaces. The staff were excellent in assisting us to a suitable table and were very accommodating to our needs. The menu is varied with a good selection of choices. Second drawback was several options on menu were unavailable. One menu item I thought was excellent value was the ‘House Sharer’. On the whole I thought the food was good and plentiful. The staff were excellent but the interior of the pub was very tired and is in desperate need of a facelift. The Gents were pretty grim but the disabled toilet was ok and spacious.

Not a nice night most of the menu wasn’t available, no deserts as kitchen shut at 9.30 , all the drinks were messed up , we had a birthday voucher and t they said it was out of date but only having it sent 2days...

Invaluable pub to a walker on the North Downs way, because there are surprisingly few pubs along the trail. I enjoyed a couple of pints here while watching the cricket. Nice big pub, friendly staff. Felt like an oasis.

No the place was empty 3 other customers and a Saturday night not a great place to go nobody buying foot

Great night, great beer, great food. Staff were attentive but not in your face and it was extremely clean

Afternoon tea Absolutely amazing Everyone that walked by stopped to look and chat to say how amazing it looked It was all presented beautifully and tasted as good as it looked Made my mum’s birthday. She was so happy Staff were extremely tentative and couldn’t...

The male toilets had 1/2 inch of foul smelling water. There was no manager on duty when I cancelled our food order due to the concern of the toilets. They asked if it was due to the long wait for food and I said it...

Visited today for lunch in the beer garden...Gammon Steak...Rump of Lamb ....Bread and butter fingers with caramel sauce and custard...pints of Peroni...Great Service...would definitely recommend 👌

Went here for lunch. Lovely pub in a great location. Food was excellent we will definitely return again soon.

Good food, good service would recommend. Lovely garden and great range of products will return Good atmosphere with welcoming staff

Stopped off for a quick drink and Ellie was great behind the bar, quick and efficient service! Ended up straying for a few.

The price of drinks is very expensive I cannot think of a dearer place to go for a pint or other alcoholic drinks. Check there prices on there web site before going as there is no clear indication in the pub of alcohol costs.

We have been to this pub many times over the last few years and keep going back! Lunch for Mother’s Day was great. The gluten free menu was extensive, as there was a new manager and chef we were advised in advance and everything went...

What an amazing and atmospheric pub it is. Such a wonderful and friendly staff made our visit unforgettable. The food was very good. Thank you so much.

Good variety of cold beer, excellent, helpful and friendly service, more than decent food, what's not to like?

Thank you for our lovely food highly recommend our family loved it great for kids too. Tasty and nice atmosphere

Due to train delays pop in for a pint and almost happy the train was delayed to find to hidden gem! Probably the best tasting pint i have had for a while and staff were so friendly. If the train is ever delayed again I...

I went for a roast and it was absolutely delicious, Becca the chef is a credit to the team! I always bring my dog and Will is always accommodating, happy to give treats and water.

We booked out the officers mess space for a birthday celebration. There were 30 people who came for lunch or drinks afterwards so there was a lot of food and drinks to order, and Joe the barman/waiter did a superb job. Lots of my friends...

An amazing evening in the Feathers with good drinks and service. Huge thank you to the manager Tom, Ellen and Mia for being so accommodating for us all. Greatly appreciated!

Just wow. You'd think we would be all tired out with turkey because of Christmas. But my little man and I came today and had the turkey roast. It was fantastic, so much flavour and moist. Jamie, the chef, is by far doing this place...

Amazing evening served by the lovely Ellen who was very attentive. We will definitely be returning xxx

We booked a table and it was very relaxed , people could eat or not if they wanted to. Great service from Will, good food and a fun night out.

Feathers offer their function area (a room alongside the main pub with an entrance that has a thick curtain divide). They offer it free as long as people have dinner and spend money at the bar. There is a wheat and gluten free menu, and...

Been here before as always amazing food 10 out of 10 Becky (the chef) your a star Been before and will be back again From start to end all staff are lovely and friendly great atmosphere excellent food Recommend for families couples or just a...

Came recently in a family group really nice atmosphere bar man Harry really looked after us amazing service will be returning

Came here the other day for a drink and meal with friends. amazing atmosphere, good prices- I was served by Harry and Ellie which were both super attentive and very friendly. Would highly recommend and thank you to the amazing staff!

visited recently lovely staff all happy to help, but one member of staff in particular Harry really looked after us very well, he was very keen to look after us and done everything with a smile we will be returning for sure

25 guests were well catered for in a private room. Food was plentiful and well presented. Staff were attentive and were happy to supply extra plates and drinks etc. Would highly recommend for a family event

Visited on a Tuesday afternoon with family for late lunch. Great atmosphere, friendly staff. The Snitzel was amazing. Thankyou to the Chef Ramona. 👩‍🍳

Had a lovely time. Very nice boys behind the bar, William, Charlie and Harry were serving us with a smile. Lovely Ales. Love the guest ale idea. Will be coming back. Thanks again

Been here a few times and it’s been brilliant every time the food is good , staff are always so attentive and polite especially Harry he’s always willing to help and was very polite to me and my family great place to go for a...

Always fun, Tom is the hardest worker ever, shout out to Harry for eliciting this review!! John is a fun quiz master and the evenings are always fun, good humoured and well attended

Lovely little pub with a nice garden and always great service by Harry and the team Always come down for a quiz night

Went here with a few friends to celebrate her birthday and had such a lovely time , there was quite a few workers serving us at the time but one in particular made sure we were comfortable and happy he was usually behind the bar...

I arrived with my elderly parents at 4pm on a Sunday afternoon starving. The staff at the Feathers were very kind, courteous and keen to help. This was the first time my parents had ventured out since COVID (over two years). We ordered three roast...

Had one of the greatest stakes ever , very tasty and as I like medium rare. Chef clearly is a blessing to the place . I will come back for your amazing stake , Thank you chef!!!

We went here last year and gave it 4.5 stars. Went back again this year but unfortunately it now has a Very limited menu which is fine. But when we asked if they were not doing ham egg and chips any more ( which my...

I visited the Feathers when passing through Merstham heading home on Sunday. I was greeted by a friendly chap, Joe. He was bubbly and had great banter with the customers. He was on top form and even though the bar appeared to be short staffed,...

Food. Chicken Schnitzel. Overdone. Very overdone. Very very crunchy and very dry. Chips were OK. Not recommended.

Came for drinks and footie. Harry sorted us out. Great atmosphere, cold beer, lovely garden, what more do you need? ....

Went to the feathers with some friends and one of our dogs. Staff was very accommodating and friendly especially Will who served us behind the bar! Will definitely be coming back!

Wish I could remember the name of the lady who looked after us and served up the drinks and food on the 22nd July ( perhaps writing your name on the cards would be helpful for people like me who forget a name as soon...

Had an absolutely amazing time, the atmosphere at the pub was lovely. Can’t compliment the bartenders Harry, Charlie and Dilara more!! Will definitely be returning!!!

Had the specials. The Gammon was to die for. Charlie served me a lovely cold beer. Garden was clean and clear, perfect for these hot days. Definitely will be back.

Went there for Father’s Day lunch and most of us had the triple roast. But abit disappointed there wasn’t any pork as advertised on the menu. However the really efficient and cheerful service from Joe more than made up for it

We held my husbands wake at the feathers. The food was brilliant and the staff, Will, Pav and Ellie were outstanding. Can’t thank them enough. Thank you.

We decided at the last minute to go to the Feathers for lunch. Spoke to Jo and asked for a table for nine. No problem. Service was good and we all enjoyed our meals. Also remembered me from other times when I went with a...

Food was food was wonderful and the service from Joe was brilliant, he was so friendly and welcoming. Would definately recommend to others. Thank you for a lovely meal.

Great food great service especially from Joe! Would defiantly recommend to friends and family. Also, great to see the service is consistent.

What a wonderful place. Lovely garden. Amazing staff; kyra, will and pav could not have been more helpful. We had a meat sharing platter, garlic prawns and mini camembert. It was delicious, well presented and exceeded expectations. And as for the gin cocktail (had royal...

We booked for a group dinner of 8 guests to catch up as a family. Joe the server was excellent in service (the best by far we have had in ages!!!!) and got all our food orders out. Very attentive and checking we had enough...

The staff were wonderful especially Joesph mia and Charlie. They were wonderful would come back again, service from them was great!!! I’m very happy with my trip to the feathers

Decided to come in for dinner at short notice and had a good table. Veggie platter was great, good choice of onion rings, tacos, brie, dumplings, cheese on toast, olives, sun dried tomatoes and more. The staff are always lovely and friendly, giving our dog...

We tried the new menu and the food was incredible! Our server was Will and he was really welcoming and helpful, even catering to the needs of my fussy sisters needs! We will definitely be coming back and have recommended the pub to others.

Brilliant service and organising for a big birthday celebration we had at the pub in the back function room. Pub grub was amazing and plenty to go around for the 60 odd people there. Member of staff Joe, really looked after us and provided excellent...

The service was great and Charlie behind the bar made the night great recommendation with drinks definitely coming back again:)

Quite the evening! JRD gave it a little extra service and it didn’t go unnoticed! The cuddle was probably a bit much but I liked it!

We’ve visited The Feathers regularly for the past few years and honestly can say that the service, food and atmosphere is fantastic every time! Special thanks to Tom, Pawel, Joe, Charlie, Keira and Jamie for tending to our family needs each time, every time, and...

Lovely evening catching up with family friends. Good food and table service from Maya. Will be back!

Charlie thoroughly surprised me with his excellent service. Harry… was just perfect. Knew what drink I should get, good chat at the bar, nothing else I could ask for to be honest. Great night ☺️

Popped in after work as we noticed the new menu advertised. The burger is fantastic! Drinks were good and the staff were absolutely lovely. Definitely the best pub in the area!

Came for a quiet beer. Great clean bar, with a wide variety to offer. Staff were friendly, harry took care of me very well. Ale crisp and fresh. Will be back. !

Absolutely fantastic visit, booked a table as we were staying nearby. Staff were very accommodating and showed us round the new menu. Food was very good and a great selection of drinks. Will definitely return if we are in the area again.

Great experience at the Feathers! Great food, great staff. Really enjoy ourselves every visit! The new menu is definitely a highlight! Thanks and see you guys soon!

Really good menu, and I'm vegetarian so don't often get to say that. Very tasty food, good service, friendly staff and great value. Specific menus for vegetarian and gluten free. Looking at some of the previous reviews it seems they have sorted the problem as...

Visited to try out the new menu . Was very nice it’s a great pub with friendly staff . Harry was great looking after us all will visit again soon

We had a wonderful evening, great food and the staff couldn’t have more helpful even though they were extremely busy

Booked a table for 5:30pm today (this was booked over a week ago). Turned up was advised of a slight wait due to tidying up a table. Fair enough. What I was not expecting was to then be sat down and then warned when it...

An absolutely diabolical meal from start to finish and a Mother’s Day ruined. Firstly we Waited over 2 hours for food, when it arrived it was cold and had next to nothing on the plate. Everyone and I mean everyone was complaining and the manager...

What on earth has happened to The Feathers? Booked a table for 5.30 on Sunday. On arrival we were shown our reserved table, got a drink and the menu. I wanted the roast and my wife fish & chips however, we were then told that...

I recently enjoyed a visit to The Feathers pub in Merstham. I was pleasantly surprised by the great service, delicious all day breakfast and relaxed atmosphere. The staff were friendly, efficient and couldn’t do enough to make the experience enjoyable. Joe was particularly helpful and...

A really good visit, staff lovely especially Charlie very friendly and helpful. Food was also very nice. Great night out!

Excellent service from the staff especially Will. He was very friendly and courteous and got my order exactly right. Would highly recommend coming here as a nice atmosphere, plus a good selection of food and drinks

Would absolutely recommend to a friend as it has greate food, grate staff, good drinks and grate atmosphere

Popped in for a quick pint after work and was served by pav who was fantastic! Couldn’t of done enough for me. Was a great little pub and will definitely be returning.

Great atmosphere great staff especially charlie behind the bar good selection of drinks and the food was very quick and great value for money