The Fairways Restaurant & Bar in Herefordshire, County of

Went with a group for a Christmas Dinner to the Fairway Restaurant. Room was cold, no sign of Christmas, no decorations, no crackers etc. Meal when it arrived was almost cold and greasy. Small piece of turkey like you'd find in the last pieces left at a deli. Yorkshire puddings (at least I think that's what they were meant to be) were flat and looked like pieces of round pastry - quite a few were black! Someone near to me had fish which was overcooked and hard. There was a very small puddle of something underneath it all which we assumed was meant to be gravy, but was an indeterminate colour. I was on the point of sending it back, but people near to me were so embarrassed and didn't want to make a scene. I left most of it. I did tell the waitress it was the worst meal I could remember having, and told her why. The person with the overcooked fish also complained. She did apologise and said she'd tell the chef. Response? Nothing. Most people were muttering but unfortunately were either too embarrassed, or too polite to complain. The tables were like those in schools, with nothing to cheer them up, no cloths, no decoration. It was like eating in a works canteen. The Christmas pudding was better, at least it was hot, and the brandy sauce acceptable even though you could hardly see it. The cheesecake was minute, no choice of cream or ice cream, both just plonked on top, and again, very little. I don't know how they dare charge £20 for it.