Asda Cafe in Herefordshire, County of

missing items that have been charged for yet again!!!!!!!!

Very disappointed, app stated the order had been delivered but it was never received

Didt get my pop u all ways get some thing wrong Riip off

left out an item and just eat won't refund me

Did not receive my order after waiting 3 hours. This is disgusting.

two items that I paid for did not arrive in my shopping!

Just had items missing and still charged with no replacements.

I had my delivery yesterday and had some things missing I told you yesterday I would like to know what you are going to do about it

less than half of the goods were delivered

Missing items - ands it’s still charging me for all that I ordered.

I had to collect it from.the store myself.. you owe me money

only recieved half the items, 20 minutes late. this service gets worse by the day. employ English delivery drivers whi know the area they're delivering in.

had loads of items missing and can't even get my money back for these items will no longer be using this app

Waited 2 hours and then got a totally different order to what we asked for

items where missing but I was still charged for them

After 2 hours I got the order cancelled and refunded- driver turned up exactly 3 hours after ordering ! Won’t be ordering again !

Very efficient and arrived on time. only opened door a bit as I have Covid

Last twice been missingitems and was fully charged

Still waiting for delivery, been over 2 hours now

arrived late apparently not many drivers and no salted butter was delivered very poor.

Never received my order. Saying it’s been delivered. I am not happy at all with this.

Over an hour late and then missing items. Terrible service

I ordered at 2.30 and my order arrived 2 hours later. kids were waiting for the food for dinner. took way too long.

There would be No stars as it's an absaloute joke 2items not delivered where as they could of put a similar item in replacement! Pointless sending the other two items and cost me way more than should have !!!!

I’m missing £30 of shopping!!!!!!!

I had 4 items missing from my order

Asda didn't put my milk that I ordered but the lovely delivery driver went back, and out of his own money got me some, I offered to give him some money but he wouldn't take it, I would like to say a big thanks to him, as I need my tea. Thank You 10 stars for delivery driver.

Terrible cafe Never any food in Shouldn't be open come on look at it Asda

There were 2 Items missing, i would like a refund.

my delivery came with two products missing! all I wanted was some ice cream. very disappointed. nothing on the receipt to suggest they didn't have the items and the funds were still taken even though they weren't provided!

Bread was crushed from not being package properly and sausages and gravy was missing very unhappy with this order!

half the stuff I ordered was out of stock

2 hours to get my delivery and half the items missing!

once again I did not receive what I ordered

Item I actually needed was out of stock, if I would of know at the start I would never off ordered and gone somewhere else that did, being told when the delivery is actually delivered is pointless, not happy

Hello, I am not satisfied, once again I did not get what I asked for, I am very disappointed

Excellent delivery service, polite delivery man.

was missing a bottle of wine and my entire dinner

Absolutely appalling attitude I witnessed from a boss to her employees. What a disgrace in front of customers. What I heard she should be ashamed from being rude. The workers work so hard to be spoken to like that.

No problem with order just fine

I ordered x3 steak mince it was later found to be out of stock. I’ve only been refunded for x1 steak mince.

didn't receive everything and was not compensated for this. I was left £9+ out of pocket.

Awful! Most of the food advertised was out of stock, the food that we ordered tasted horrible. I ordered a portion of chips and I was given a small bowl with around 8 chips in. The cutlery holders were dirty and had crumbs in the bottom, the cutlery looked like it had been used and then put back in the cutlery holder, it was disgusting. The service at the till was poor, the staff looked miserable and not interested at all about the service they were giving or the customers waiting to be served. Won't be eating here again! AVOID!

lots of items missing and couldn't get a refund for them 😞

When I got my food there was ash on the bag from a cigarette and the bad and all food inside smelt of smoke. I have a newborn baby and we don’t smoke at all this is appalling and completely out of order!!!

Awful service, two items missing, why can you people not get it right?

I was missing two items from my bag to items of chocolate

Only received £10 worth of food out of a £30 order, all of the expensive items were missing and not the first time it’s happened

Out of all of groceries ordered and picked I received just 3 items, with no amendments made to my order. No one can help in store as it was ordered through just eat. I was transferred to just eat to then be stuck in this loop on the phone without being able to speak to anyone. I’m now left without my items and out of pocket with a poorly household. I’m fuming

Awful service, most of my order, missing

Products missing from my order again!

Didn’t even get items I wanted

food was stolen from me by driver

Great service and delivery was perfect

Missing food but still taken money for it, not happy

We visited the cafe today for lunch, there was a lady on her own and the queue was extremely long, customers where leaving and she was trying her hardest to service as well as plate up food. Two males came about 45 minutes to an hour later this is not acceptable, this happens to this lady on a regular basis and needs to be addressed by head office. Nobody cleans the cafe area tables are left with dirty plates, dirty cups and cutlery. There is enough for one of them to clean the cafe area there is no excuse for them not too. The chips I ordered I could not eat as they were disgusting and they looked like the fat in the fryer needed changing. Somebody seriously needs to take charge to bring the standards up

The ben and jerrys icecream never came. i would like a refund for it

Delivery Time was great & Driver was a big help. Unfortunately we are missing an item from our order - 1 x Henry Westons Vintage Cider 500ml

Half the order was missing. If I had been informed before the delivery driver was at the shop, I would have cancelled the whole order.

Poorly packed bag....heavy items packed on top of bread which arrived very squashed. Missing items yet again.

There was something missing from my order

Stopped in on route to somewhere else, just needed a coffee to keep me going, guy in the cafe opened early to get me one. Much appreciated, good service.

5 items missing from delivery. Charged for these items. Just-eat refunded these items.

No sour patch kids x2 No crepes x2 No strawberries No squash I would like a refund asap!

Sat 4th Nov Ordered 2 over 60s tomato soups. After waiting 15mins ,went and asked where is was .was told it was just be being cooked ..A few minutes later came to our table and said there was no tomato, would veg be ok .. 10 Min later asked again, where our soup was, ..About 5mins later it came out only just warm .30 mins for 2 soups . Service awful cup of tea with it ok .

Many items missing. No substitutions given or explanation

Two items unavailable and one item incorrectly supplied.

Half of my order, missing, most expensive item, especially, not impress the worst thing is, this seems to be happening more and more, it’s okay for those people who are able to go to the shop, but when you have a disability, that’s not really an option

Did not recieve the full order As i have order 2 packs of still water and none was delivered

Milk was missing but not on the out of stock list

Never seem to have all the items even though they are their own brands

Forgot half my order!!!!! And charged me for it!!!! Not happy

3 items missing is unacceptable if the store didn’t have them in stock then they should have been removed from the order and I should of had an email to tell me and have a refund!

Somehow they mistook clemantines for bacon. So now i have to reorder and get charged a second delivery fee.

Quick and easy delivered by a friendly face will do this again. So convenient.

Sent the wrong crisps, bit rude

Seven items missing, three full bags of goods, has a bag been mislaid? £14.22 of goods missing, very disappointed. I have reported this nearly an hour ago and so far no response! Please advise? Thanks. Keith Grisman.

Poor service, half of the order missing, no wonder this place is ratings are going downhill

Missing 2 out of 4 items a orderd

Someone else’s order, completely wrong stuff.

Items missing from an order that took over an hour to arrive!!!!

Not all of the items arrived but I still got charged

There were 2 items on my order. Only one arrived . I look forward to my partial refund in 7 days.

Missing 3items and still been charged can’t get hold of the supermarket or just eat payed full amount and missing items

Half the food missing from the order, and still paid full amount.

Filthy floor in the cafe area, food left on the floor, chips & bits of other scraps all over! Shocking, awful state! Avoid!!

Yet again over half my order is missing. This isn't a one off situation but a continuous and fundamental problem with ordering from supermarkets. Why is there no accountability for this. This is absolutely the last time I order this way from a supermarket.

More than half the items were missing. Driver didn't care.

Items missing as per usual but still charged

Popped in on the way back from Devon for a few bits Thought I'd call in at the cafe for a couple of hot drinks to see us through the journey home. Stood by the counter at 5.50pm to be told 'we're closed my love' Checked the website and it clearly states closes at 6.00pm so either the website is wrong or the staff are wrong. I'll let Asda management sort that one out

Missing items yet I was still charged for them. Just eat really need to look at their couriers. They are corrupt.

80% of the order was missing! Shocking

Two items missing but all else delivered correctly

Dessert missing from order. How does a refund help. When I can't get out to get one.

I'm missing the milk, baked potatoes and cheese and onion crisps×2

Missing my salad bowl very unhappy with service wasn’t even told that it was missing.

There products ordered that were out of stock. I still have not received a refund.

Amazing just missed a couple of things but nothing major

Unfortunately As per usual items missing

No Coca Cola, no bananas, no pot noodle! I want a refund