The Eagle in Hackney

A disappointing experience with poor customer service despite a nice setting and decent food. I visited the pub with friends last Sunday and tried to order a burger using their QR code system. The order failed three times, each time displaying an error message. Thinking it might be a payment issue, I retried—only succeeding on the fourth attempt. That final, successful transaction came to £21.45 instead of the standard £19.50, as I had opted to add parmesan cheese and upgrade to rosemary fries To my surprise, three burgers were brought to the table—each from those supposed “failed” transactions. I explained the issue to the manager and asked the extras be taken back as I wouldn’t be paying for meals I didn’t knowingly order. He said he’d managed to stop the fourth meal from leaving the kitchen, but insisted I pay for the other three, despite acknowledging their system didn’t indicate successful orders the first few times. Despite my clear initial request for him to take all surplus meals away, these were left on the table. I can only assume because he was quite busy at this time and had other orders to bring out, but it was not my intention to leave these orders on the table. One of my friends agreed to take an extra meal, so I was willing to pay for two. But instead, I have been ultimately charged for all four meals—£79.95 in total—despite having eaten only one, and despite the company saying they would only charge me for three. What made the situation worse was the dismissive and patronising attitude from staff. When I raised the issue at the bar, I overheard them talking about the situation as if I were at fault. Their stance was that “any normal person” would’ve gone to the bar after a failed transaction—ignoring the fact that their system clearly showed errors, generating multiple failed order messages. I was told that nothing like this had ever happened during the manager’s two-year tenure, which only reinforced my impression that they believed I was fabricating the entire situation. Mistakes happen, especially with tech. But the refusal to take responsibility, the unprofessional tone, and the complete lack of empathy were totally avoidable. I’d urge anyone using their online ordering system to double-check everything—or better yet, stick to ordering at the bar, or simply choose a different pub altogether—one that values customer service more than recouping the cost of three burgers

What a great pub, the service, staff, food and management are 5 star plus. Can’t wait for our next visit.

Great place to be. Food and drinks were great. Service was amazing and very friendly. Ambience is relaxed and very welcoming.

Simply the best spot for lunch in the area

Great pub quiz, good beers, nice vibe. Didn't have food.

They come round to encourage you to buy a last orders drink, and then inside 2 minutes they hassle you to start leaving.

Always good service and good food. Lovely pub.

Beilliant pub, nice and cozy! Sandwiches were tasty and staff friendly :)

Came here last week to enjoy the weather. It has an absolute gem of a beer garden. Staff all super friendly and attentive. Thoroughly recommend the nachos.

A very disappointing experience. We waited for over an hour and never received our food. The waiter asked if any of us were in a rush, and we said yes, yet they didn’t inform us that the wait would be so long. We left without having anything to eat.

I booked a table for Sunday roast based on the reviews and must say that the reviews were pretty spot on. The beer selection was good and the food was excellent. Not much else to say.

Had a lovely impromptu dinner and drinks tonight and Brad & his team were exceptional

Every Wednesday is a very competitive pub quiz where the cash prize is £160+ for your team

Great nachos! And the calamari ✨✨✨

I shall never forget stepping into the Pantheon that is The Eagle for the first time. What a place. Not only did they provide our posse with food in a swiftly manner (and at a substantially high quality), but they welcomed our endless drink orders promptly, and with class. Unfortunately, I live far away from this pub; I envy any regular. Every visit is a delight. I wish the staff well, and I hope that every future customer witnessed the service that I received.

Laavly place good pints and just lovely, go eagles!

Great Bloody Mary's. Great roast, great meals and friendly staff.

Great food, location and service!

A crap shoot for food !! Great drinks & atmosphere. Do NOT recommend for food. A regular for over 10 yrs. The food offering seemed to be on the up but now seems to be on the slide on Sundays. Watching 6 nations and Sunday lunch. Had chicken roast as beef finished. Was presented with what seemed what was left of chicken. Very small leg and thigh with hardly any meat and wing with 1/4 of chicken breast. When I mentioned to the manager that very little meat from what was served his response was to say “I can’t make more meat & there’s no chicken left.”. I get that but they could have told me end of the chicken so it’s only whats left. The manager’s response wasn’t very helpful and no attempt to do anything about it like offer to replace with some else like the nut roast (not ideal but something). Table next to us also had issues with quality, cooking & temperature of their food. Lots of competition for pub food in this area especially Sunday roast so missing a trick Eagle. I will be back for drinks etc as a great pub otherwise and good beer garden in the summer !

Great place for pints, football and rugby. The staff are excellent 👌

Fantastic atmosphere with a cosy interior and friendly staff. Great for the sports too!

Great place, great vibe and even more greater manager aka BRUNO☀️🩷⭐️ Exactly what we needed after a stressful day at work! Thank you Bruno & the Eagle 🪩☀️✨

Very nice neighborhood pub. Had a really good lunch. Fidh and chips were great, nice beer battered coating, not greasy. The pie and mashed excellent. The server was super friendly and the food was hot and fresh. Would definitely recommend

Popped in by chance on a quiet Thursday afternoon. Nice feel to the pub, polite and friendly service from Brad behind the bar. I was surprised to see a previous less favourable food review (but pleased to see a polite response from the owner) - we had chicken Schnitzel and 3 veggie bar snacks. All were really good, particularly the bar snacks and dips which were delicious and generous. Will definitely go back next time we're around there.

Everything was lovely but it was quite cold and on a freezing day having the heating on would be a good idea! The service was excellent, very friendly and kind of

Service was great, and food was good. Atmosphere was nice, we were able to get work done while getting food and drinks. Would totally come back

Was served by Manon today who was absolutely lovely. Great food and great service. Nice food and ambiance.

Friendly staff, nice atmosphere

Very happy with the food and drink. Bartenders were very friendly!

Great roast and friendly service

Excellent local pub with a great kitchen. Yet to try the burgers but fried chicken and cauliflower are very good. Solid pub quizzes too!

We book out the outdoor space for a birthday. We had a great time, the pub was good vibes!

Slay atmosphere, great vibes and good chips! all round a bomb experience! would recommend to a friend!

Great pub! Had a lovely time and will defs be back. Best pub near my office. Great beer garden

Booked for 30, great outdoor space

Overall great food and great atmosphere! Manon gave great service and made the experience that much better!

Excellent trivia questions on Wednesday nights!

Great pub with fun Wednesday quiz nights!! They also do really cheap £3 beers.

Great service and fun and friendly atmosphere, awesome place to have a pint and food!

Great atmosphere and very friendly staff.

Amazing place, staff and food was delicious!

What a place!! Good ambiance! Good food!! Incredible service!! The owner came to our table only to make sure we are choosing the beer we are looking for! he made us try many before ordering the One each of us like This IS service!!

A little disappointed. Nice place, great atmosphere, but this is what happened: We booked for the Sunday roast. We arrive and get our table, order a pint of beer and another pint of cider. The cider was completely flat, no fizz, dreadful. Okay, this happens, the menu looks amazing and the description of the old beef roast increases my appetite. We wait for someone to take our order for the roast. No one shows up. After 20 minutes I decide to go to the bar to order. The very kind waitress seems a bit embarrassed, and tells me the chef didn’t show up, or something like that, and there’s only one guy in the kitchen today. Food can’t be prepared for another 30 to 40 minutes. So I ask, by what time will the food be cooked and ready for us? “Probably another 40 minutes, but I really don’t know”. The waitress was very polite and professional, but we had to leave as we couldn’t wait that long for the food. Hopefully we’ll be able to go next time we visit London (from Paris). (Modified review)

Maravilloso pub en Londres! Comida Cerveza y servicio nos hacen como una y otra vez Estamos bastante cerca del hotel y fue un descubrimiento Después de un día de turismo, El Águila era nuestro lugar para descansar, reír y comer bien

Bruno and his team were amazing at managing our Christmas booking! Lovely pub, great staff and yummy food. I would definitely recommend!

Un fantástico almuerzo de domingo, los cinco disfrutamos de nuestras comidas. 3 de nosotros tuvimos la carne de res que se sirve rosa con verduras muy bien cocidas, el pollo estaba genial y la lubina bien cocida. El personal era amable y atento y el precio razonable. El pub es encantador. Definitivamente darle una oportunidad.

Very cool pub! The vegetarian bratwursts with gravy were fantastic, the falafel burger was also delicious, but the fries were a bit bland and unsalted. Prices are very expensive as is typical in the CoL.

Etieen was phenomenal. I’ll be coming back

Shaurya is fantastic and really welcoming . Special thanks to him

Shaurya is fantastic! I’m local and he añways remembers what I like to drink. Will always come back

Great pub! Amazing selection of beers!

Great pub, nice music and good service by ashish.

Nice place and great service from Ashish.

A classical pub experience. Food wise I would say we did get a 7/10, it fulfilled expectations to a pub, it was hot, quick and it was nicely displayed and it all tasted well. Sauces and stuff was like more simple than in a restaurant. The Shareabels & beer were good. Service was also good but not great. Overall I would recommend it to everyone for a pub experience

Our visit was really good. We came for our work 3 course xmas dinner and everything was perfect! Food was good, service was perfectly timed and we really liked that the waiter knew whose food was whose and got to know our names. We were given a great table and there was a nice atmosphere. Would defo recommend :) Thanks!

Very enjoyable food and drink. Staff great and friendly. Became a little too crowded later in the evening but not an issue as we were leaving.

Lovely crew, thanks for the help

We hosted our work Christmas meal at the pub and it was a great success! We were a very big group (36) and the team were extremely helpful in organising this, with a very easy pre-order system. On the night, they took great care of us, offering welcome proseccos for all the guests and constantly checking in on us. The food was very good value for money (we got the 3 course festive meal) and everyone seemed pleased with the quality. I would really recommend this for anyone looking for an Xmas meal around Hoxton !

Shaurya is the best buddy, very polite and helpful. Nice place!!

Has a lovely experience wonderful staff banging Bloody Mary!!

Great atmosphere and superb spicy margs

Great place for lunch and after work drinks. Staff are super friendly, Bruno is amazing!

Great place! Love the service and the drink selection

Really nice atmosphere, we enjoyed the Sunday roast!

Excellent food and huge portions

El personal era impresionante y la cerveza genial. Tenía un filete y pastel de cerveza y era perfecto. Quería probar un buen pub inglés en Londres y esto fue perfecto.

Christmas Vibes Mulled Wine 🍷♥️ Hearty handsome and sweetest server … what else does one need ♥️ Thank you Shaurya for making it a memorable one! ✨

A fabulous pub, just the spot for a lunchtime drinks and superb food. The pie, mash and veg 🤘....we had a great laugh with superb bar staff. My customers really enjoyed the afternoon.

You need to change your chef as the food sucks guys . Please change as the place is really nice but your food is really really not good . Nachos cant be eaten at all

Very agreeable. My favourite place.

Great service nice ambiance will def go again!

Great food and service. Highly recommended

Great pub with great food. Really enjoyed it!

Very friendly bar tender good atmosphere have a great time with my partner

We popped in for a quick pint. Ended up with a number of pints and bar food. Excellent decision made by all. Top class environment. Made to feel very welcome. 2 Brits, 2 Bulgarians and a Romanian popped into a bar…. Sounds like beginning of a mad joke, but it was the most pleasant of afternoons.

We only popped in for a pint. The beer was well kept and the bar team very friendly, a nice experience

Jane is amazing, service is fab and best pub quiz!

Fantastic burger deal on a Tuesday and Thursday. The falafel burger is outstanding

This place still has a typical London pub feel and the food is good value. Our regular for co-working days.

Shoriya and Nico were both flawlessly kind and welcoming. Their friendliness and warmth fostered a great atmosphere for our evening and we will be back for that alone!

Great atmosphere and excellent drinks!

Came to the Eagle for their quiz night. Awesome service and a great time. Perfect for after work drinks!

Food was amazing ., and the staff were very friendly and welcoming. A perfect spot for both weekend and weekdays. Loved the garden btw

Popped in for a quick bite. The food choice was more interesting than the usual "pub grub". Plenty of interesting craft beers on offer, too.

Wonderful pub! Excellent service and a warm, welcoming atmosphere. Can’t wait to visit again!

Big fan of the eagle. Been coming for years. Outdoor area is big and lovely in summer. Indoor area is cozy for winter

They know how to please their customers

Nice cosy pub, a little hard to hear the pub quiz questions

Decent pub, good atmosphere, friendly service. Nice beer garden in the back too. I did not expect too much from the food, so I was pleasantly surprised, my pan fried seabass was very good and not overpriced for the area either.

Enjoyed a great meal at The Eagle. Highly recommend the sirloin steak and shout out to Jane for the terrific service and wine pairing.

Didn’t have food. Good service great selection decent prices. Shall be visiting again. Expensive.

Came here for the pub quiz - great night! Super friendly staff, lovely atmosphere and great deals on food etc. Plus I always appreciate a pub where the background music isn't too loud! Will definitely be coming again.

Nice pub interiors, service was a bit naff and the Yorkshire puddings on the roast were genuinely the worst I’ve ever come across

Nice outdoor area for drinks. You can order using QR code to your table but it can vary how quickly the drinks come out.

Really nice English style pub. Food was great. The service was great and the beer was cold. Nothing else needs to be said.

Servicio brillante y personal amable. Las bebidas tenían buen precio con promociones internas. Sin duda recomendaría! (También su lista de reproducción de música era fantástica).

I’ve been coming to the Eagle since I was an exchange student in London in 1998. Just a great pub and atmosphere!

Great pub, famous from Pop Goes the Weasel. Well worth a visit.

Really good food, chicken was delicious and the portions are perfect. 10/10!

Amazing service and a very nice beer garden in the back!