The Duke of Cornwall Hotel - Lounge Bar in Plymouth

booked a two night break dinner/breakfast . approaching hotel from the car park I was a bit apprehensive seemed a bit old and dark, reminded me of the titanic ! what a staircase, have to say from the reception it opens out to large rooms/bar area that have been revamped . our room was massive and newly decorated very clean. The dining room was old world charm done up, it was very busy as they had a group of german tourists in . All the staff need a RISE they where speed on wheels and kept smiling and had time for a word on taking the food/drinks order. Both had the steak followed by cheese board, absolutely fantastic meal really good. wine started at £19.50 bottle we had a merlot or two at £22 slipped down nicely. breakfast didnt disappoint. TIP the no 25 bus is £2 for a round robin route that stops just near the hotel goes Barbican, Hoe, town centre

Stayed here as a family of 4 over a weekend. The hotel is very conveniently located and was well priced with a Travelzoo voucher deal. Veggie breakfast was delicious, all staff super friendly and the hotel charms with gorgeous historical and period features and facts throughout. Definitely recommend!

Breakfast at this hotel is excellent, served to your table in a COVID 19 safe method. Plenty of space in a magnificent dinning room.

This was our first stay at this hotel. Agree with the other reviews that the hotel needs some TLC. The staff were friendly and helpful. Room comfortable. Car park is an issue as too small for hotel this size.

Muy decepcionado con mi estancia aquí. ¡Un viaje de negocios y consigo una cama individual en una habitación individual! No he dormido en una cama individual desde que era un niño. Golpeado contra la pared, la cabeza golpeó la mesita de noche y tuvo un sueño espantoso. La habitación está en el primer piso, con vistas a la calle muy transitada, sin ventanas de doble acristalamiento, sin calefacción y ventanas viejas. No podía usar el restaurante hasta después de las 8, ya que tenía una fiesta, los bocadillos de la barra no eran buenos, las papas estaban tan secas que estaban atrapadas en mi garganta y solo podía comer algunas. El rollo de dedo de pescado estaba tan cargado con la salsa tártara que era difícil de comer. Desayuno: no se le informó que había un buffet disponible y solo se le dio un menú para ordenar. El desayuno cocinado era demasiado grasiento para mí y no pude comerlo, así que terminé con café y una tostada. No me alojaría aquí de nuevo, pero las habitaciones estaban limpias y ordenadas.

First and foremost, the staff were great but let down badly by the kitchen. Stale bread rolls, soggy crostini, chicken was far from supreme it was so dried out and the fondant potato was hard but greasy. While little could go wrong with cheese, the brownie was solid and had a feel that it had been sitting for as long as the rolls which were actually crisper than the crostini. In fairness to the front of house staff, we weren't charged for the chocolate brick.

We stayed at the hotel and eat here one night, the staff were brilliant both at dinner and breakfast, we really enjoyed eating here reccomend it

Beautiful food, and beautiful place! We had a really lovely meal! And I recommend it to my friends and other family

Unfortunately the food on my visit was probably inline with the buildings circa. Very disappointed staff were helpful but wouldn’t be running back to try again.

We visited the Duke for a meal with a group of friends. We’ve eaten in most of the restaurants in Plymouth but this is up there with the very best. I had the steak with blue cheese sauce which was incredible, my wife had lamb which she assures me was equally as good. Drinks and food all reasonably priced for the quality. After dinner we retired to the bar which was managed by friendly staff. Thank you to all of the staff, we shall visit again soon.

We went to the Duke of Cornwall to meet out friends for an evening meal. Had three really nice courses and a cheese board to finish. Everything was delicious and the wine that accompanied it was good. Would fully recommended for lunch or dinner. With 2 rosettes it must be the best in the city.

We dined here recently with a large group of friends and the whole evening was lovely. We enjoyed 3 well presented and delicious courses followed by a cheese board and coffee. The accompanying red wine was also particularly good. The service was friendly and efficient and we felt very welcomed. Some people may be put off by the idea of dinner at a hotel restaurant instead of a stand- alone establishment but I would thoroughly recommend giving the Duke a go, it is very worthy of it's 2 rosettes and we will definitely be back.

Booked hotel room for friends when the half marathon was on. They said the room was ok but the noise from outside was annoying. Sat in the comfortable lounge, nice and relaxing. Friendly receptionist.

I came to Plymouth with my mum to go to the theatre. We stayed in this hotel as it is in walking distance to the theatre and great restaurants!! Also nearby there is a shopping centre. The hotel is very old fashioned but I personally think it looked cool. The room was very basic. The beds were super comfortable. Unfortunately our room was very very cold as one of the windows wouldn’t shut properly and the radiator would not work properly. On arrival we had to wait a while to be checked in and when we were the door key would not work so we had to go get another one. The WiFi wouldn’t work even though it was supposed to. The shower was very slow to warm up. They had free parking but not enough spaces so we had to pay to park somewhere else, also you can not stay in the car park after you have checked out!! Not posh at all the room looks quite cheap and tacky

Had a brilliant New year party , Stayed the night our third year and Can't fault it , Great food...

We booked last minute and also took our family dog. Sandra booked us onto the second floor which was brilliant...

Lovely hotel, friendly and welcoming staff on arrival Parking is first come first served with around 20 spaces If you...

Having stayed here a while ago, I have it the benefit of the doubt and booked in again. Appreciated that this is a popular time of year but the amount I had to pay for the quality of the room is way out of proportion. Room 309 is a poor excuse of a room. The view from the window is of a very dark and dismal internal fire escape that offers very little light and no air movement at all. Which on a warm day like today is needed. This room should not be used apart from being utilised as a store room. The bathroom was slightly above average which was the best point of the stay. The quality of the room made me escape for the evening as not to get too depressed so I can't speak of the bar or restaurant. Britannia really need to up their game and it out people in rooms like this. Very disappointed.

Asistí a una boda en este hotel y varios de los invitados a la boda nos alojamos aquí. El edificio es precioso por fuera, con mucho carácter. Está situado en el Hoe. Pasamos algún tiempo en el área de lounge & bar, mientras que el baile estaba siendo preparado para la recepción. Hacía mucho calor en el salón, ya que recibe el sol de la tarde y fue un día de calor. No hay aire acondicionado, pero el baile tenía y era mucho más soportable. No podría haber sido más personal del bar, ya que los dos hombres jóvenes para servir a docenas de los invitados de la boda, pero lo consiguieron, aunque lentamente. La comida de tres platos hechos y servido por el personal del hotel en el salón de baile era excelente y varios clientes han comentado que. Esto contribuyó a que la recepción de un gran éxito.

Hotel has been well refurbished. Friendly welcome. Lovely rooms all individually furnished. Excellent breakfast in room with wonderful chandelier.

Nos alojamos aquí después de un viaje a Bretaña el ferry llegamos demasiado tarde para hacer una conexión de tren así que nos alojamos la noche. Este es un hotel precioso; las casas victorianas sin duda sabían lo que estaban haciendo nuestra habitación era fantástico con una buena bañera y tazas de té que te permitía hacer una taza de té, no sólo un par de golondrinas! El servicio de desayuno y comida muy buena. Deberías quedarte aquí sólo se desintegre en la historia del lugar, intente tomar el té de la tarde en la torre de vistas impresionantes.

We were going to a show at Plymouth Pavillion and decided to do the Preshow Dinner package. For £14.95 we didn,t know what to expect. A Beautiful Hotel,Beautiful restaurant,lovely chandelier hanging down. A choice of 3 starters,3 mains and then sweets or cheese board were...

Stayed on Wednesday night in room 405. The room is very dated and in dire need of decorating. The single bed duvet was hanging out the cover. Asked for it to be changed and it was. The bathroom was very small and again old fashioned....

We stayed one night in the hotel, which is a beautiful building in a semi-beautiful part of the city. We had booked two double rooms, and were under the impression that they would be next to each other. Especially since they were rooms 514 and...

We have just spent four days in this hotel. Great location ALL STAFF so helpful and friendly. Our room was ok nice comfy double bed large en suite with bath and a shower cubicle. It is a large Victorian Hotel so expected the squeeky floorboards....

Opted for the pre-theatre dinner here. Lovely old hotel and really liked the old world feel in the dining room. Food was really good and very good value when tied in with the theatre. Was very quiet which surprised us. Bar/lounge was nice for a drink after but not the best stocked bar we've seen - especially if you like a gin and tonic.Overall a good experience especially considering the price.

It's the second time I've stayed at the hotel. Both times the rooms have been clean and spacious. It's an old hotel and you can see certain areas need a little uplift but that's to be expected. I love the original lift and the sweeping staircase. The breakfast is cooked to order with a help yourself cereal bar. The evening dinner on this occasion was disappointing. We've been to many an evening ball here and only on this occasion can we say we were disappointed with the food. But all in all its a lovely hotel with lovely staff.

What a fantastic hotel service is great and the room was brilliant only thing I will say is the WiFi did keep dropping off but found it worked better in the lounge. The view from our room was brilliant (316) and was a lovely pleasant stay. We will definitely be back ☺️.

Due to varying reasons we had our first 'professional' Christmas Day lunch and to be honest we faced it with trepidation. Our fears were unfounded however as the staff and catering were above expectations.On arrival we were greeted and directed to the lounge bar for the 'on arrival' mulled wine whilst we waited for our reservation slot. However, we were told that we could enter the dining room when we were ready which made the event seem less formal.The dining room was tastefully directed and the only music was provided by a pianist who was sat just outside of the dining hall playing various Christmas tunes rather than loud speaker driven music which would have reduced the table conversation. There was also the unexpected appearance of a magician in between our starter courses (6 courses overall) who was very good and unassuming.The food arrived in a very timely manner and was hot and tasty at the table. Anything that gets a thumbs up from the older, more demanding, members of the party is always a plus. We had brought some drinks from the bar and were not pressured into buying further drinks at the table - always a premium for a hotel/restaurant - unless we required. Which we did - it was Christmas after all.The menu options had been good and no member of the party was disappointed with their choice. Noting that this meal was of 6 course the portions provided were appropriate. One of the party had been unable to find a starter that satisfied them and the hotel were able to provide an alternative - pre-ordered - without bother.The final course was inclusive of the coffees and what was labelled as petit fours. When a large plate of petit fours arrived this seemed more than enough for our needs but to have another plate delivered was well received, especially as the staff were accommodating to provide a box for those petit fours that remained.All in all this was a very good experience and we would have already determined that we would repeat this experience at this venue again without question.

I attended a works Christmas Dinner at the Duke of Cornwall Hotel, Plymouth today and the starter of soup was lovely, the roast was pretty average (the turkey was okayish, if a little overcooked, but the vegetables were rock hard, they hadn't been cooked at all) and the dessert was nice. As well as the main course being a disappointment I found the service to be poor i.e. staff crossed in front of you whilst talking, didn't say excuse me and when passing a plate to one of the staff to try and help they just took it from me and didn't utter a word. When coffee was served no teaspoons were brought out and I had to ask for one and then share that one with a colleague. I am very disappointed with this as when I had a Christmas Dinner there a few years ago it was lovely. I actually visit the Duke of Cornwall for a lunchtime coffee fairly often and the service then is good so don't understand why it wasn't good on this occasion.Conveyor belt food; poor service.

As usual we were greeted with warm friendliness and were given the room we requested.Despite being very busy with parties as well as visitors Paul, Simon, Kris and Boris took time to welcome us. Kris even remembered to wine we enjoy. Thank you to all the staff. Best wishes for a good Christmas from Carol and Gloria aka The Waddling Ducksx

Nothing was too much trouble for the staff and the room we were in was very spacious. Food was delicious and service second to none. Thank you for making the evening so enjoyable.

Lovely room, shame about the noise from the upstairs room. Staff lovely and very obliging. Car park small but the building is stunning and local to the town centre. I would stay again.

I was moved from my first room because I could not shower. There wasn't even a grab bar and the shower was in a bath tub. The rooms are very musty, floor creak. A very old fashioned elevator that I didn't mind, in fact, it is quite charming. The main problem is the place seems dirty. The architecture is interesting and the hotel could be charming if some effort was put in restoring it. Breakfast was good, the bright spot.

This was the 2nd. hotel the CIE tour group stayed at on our journey, My room was small, toilet didn't work, bathroom floor had mold from the shower to the middle of the room. I was changed to a different room, a little better, but every time I turned the water in the bathroom on, it was brown. This hotel needs a total overhaul including the food in the restaurant. CIE should be ashamed of themselves for using this hotel. Only saving grace was the great lady at the reception desk who was so helpful.

We had a truly memorable and fabulous afternoon tea in the Tower ,,,this is an experience ! we were very fortunate to have chosen a beautiful clear day so we had 360 degree views of the city .Our waiter escorted us up to the tower ,we were served champagne and then followed the food ,,what a delight this was ,Laura Ashley china and much attention to detail. The presentation of the food both sweet and savoury could not have been better ,the quality outstanding .I believe the tea at the top is available from April to September on two afternoons each week so you need to enquire re availability . Our treat was a Christmas gift so a great thought for anyone wishing to give an unusual different present !!

This Hotel was built in 1863, while the Victorian Architecture is really something, lots of charm and character, this Hotel can be a little shocking if you're not prepared for the tiny antiquated accommodations of your room, creaky doors and floors. An elevator that I was amazed the door opened and closed and was able to go up and down, yes that was tiny too. The room was clean, and well attended to. We stayed here for two long nights, during our ten day tour from Dublin to London and points in between. Full English Breakfast, YUM!

Great room, very clean would stay again, didn't eat in the hotel as we like to venture out and try the local cuisine so can't comment on the food, 5 minute walk to the Hoe which makes it a perfect location, not rushed when checking out,

As we sat down for our breakfast after a lovely stay at this hotel ( Family function ) we couldn't eat our breakfast fast enough... There was a bossy female staff member speaking to the lovely young staff like they were nothing we felt so sorry for them all and this turned a lovely stay into a poor stay. After such a lovely day before we were planning to book our very own wedding at the duke, But now we are having a rethink. Just show that one poor mannered rude lady can change the whole feeling in such a nice and wonderfull place. Spaical thanks to all the young waiting staff who with out them I would of walked out, Many thanks for the stay but sorry wouldn't be staying again due the that one person

We flew over from New Zealand to the Royal Navy Frigate Reunion which was held in this lovely old English hotel.

My wife and I stay here on a recent tour of England with CIE tours. It is and old hotel but very nice some rooms are large others smaller, but you will find this with the older hotels. The service at the lounge was good and the dinning room service was great and the food was great. Would recommend this to others.

I am a member of the Loch class frigates association, these were frigates all built in war time and named after Lochs on Scotland, all scrapped in mid 60's, and those who served in them are members of the LCFA. Annually we re unite and have for many years enjoyed stays in various parts of the country. but this year we chose Guzz [as us old tars call Plymouth] and we stayed at the wonderful Duke of Cornwall hotel and I have to say that since I became a member of LCFA this is one of the better hotels I enjoyed with my wife. Despite The hotel being built in in 1863 it was good, clean, with helpful happy staff and the restaurant was one of the best organised I have been to, the service was excellent, and the entertainer at our Gala dinner was of Royal command standard. If I had one criticism it would only be that the management, knowing that they were about to host a Royal Naval get together you would have thought that dark naval rum would be available behind the bar and not have to visit the local offy to get some in, we always considered it to be Nelsons blood, and it is said that "On the 8th day god created rum in order that sailors would not take over the world"I loved my stayJim Palmer-Hoyes ex RN

Popped in to the Hotel to get a late lunch on Good Friday, my wife and my eldest daughter tried the fish finger sandwich and I had an omelette, everything was delicious, nicely cooked and well presented, the serving staff were brilliant, couldn't fault anything.

Having eaten here one Mother's Day and had a wonderful lunch, we decided to buy a £40 meal voucher as a Christmas present for my parents-in-law. At the time of booking, no-one explained that lunches are no longer served in their restaurant : we rang up to book table for lunch and were told that only bar snacks would be available. When we arrived for the bar snack on Sunday March 20, the extremely unhelpful receptionist informed us that we couldn't use our £40 voucher to pay for the bar snacks - it had to be used to purchase an evening meal; also we wouldn't be able to eat food at a proper table because they had all been laid up for the evening. As my father-in-law is 86, eating out in the evening is not something he would choose to do and he would certainly struggle to eat a meal from a coffee table. The receptionist's attitude bordered on rude and we were about to leave to eat somewhere else when the duty manager, James, came on the scene and saved the day. Not only did he allow us to use the voucher for our lunchtime meal but he made a table available in the restaurant so that our elderly relatives could eat in comfort. We can't thank him enough for resolving the situation with such pleasantness. We had a very acceptable meal in the hotel restaurant but would think twice about returning due to the 'couldn't care less' attitude of the receptionist. We could have understood her behaviour better if the place had been busy but we were the only people eating there at that time so there was no excuse for her being so inflexible. Bravo James for saving the day - the Duke of Cornwall needs more staff like you.

had a great meal staff was very helpful and friendly had a great night food good and hot service great couldnt do enough for you

A very comfi lounge to chill out with a friend,relaxing atmosphere , nice chat, glass of Prosecco and something nice from the food menu!! What's not to love!!

I met up with a colleague to discuss some business over coffee. The Lounge Bar was ideal for our purpose: we were able to find a quiet corner with a table to put a laptop on. The coffee was also really good! Particularly useful, in such a car-unfriendly city, that there is parking at the hotel. Recommended.

Very disappointed with the value for money re this restaurant.Too nouvelle cuisine and too pricey for what was served.Good service from Petra

My wife and I went there yesterday, 19th. December, 2015 mfor our family's Xmas dinner. The food was ....ok !The service was very good as was the refreshments.We were stuck in a small room upstairs and some of the light bulbs were ' out ' You do notice things like this, being as this is a very large hotel with quite a ' name for itself.'The staff set up a small cassette recorder playing some old fashioned music, not to my liking anyway.

Excellent food and friendly helpful staff. Good value and disco entertainment. Only slightly disappointed too many parties close together found it hard to talk and too be heard.

A group of 6 of us went to the duke of cornwall restaurant last night . We were really impressed . They told us they have a new chef abs the food was top drawer . With the newly refurbished decor it has to be one of the best fine dining restaurants in Plymouth . We were genuinely surprised by the quality of food and service . The restaurant is stunning .

The food was lack lustre and void of quality or imagination. There is no way that this was put together by a qualified chef

The lounge bar in the Duke of Cornwall is very old fashioned and predictable. Limited uninspiring and entirely predictable limited menu, intended I suspect, for this people who are very hungry and unable to easily travel any distance to eat and who are prepared to put up with expensive basic fodder in time of need. The hotel seems to have made a decision to have only limited support for this facility and room service. They may want to review that approach if they are to keep the Lounge Bar food viable. The opening of the new medium to high quality 'Eatery' opened a couple of weeks ago just across the mini roundabout only a hundred metres away or less, weeks to be offering very good quality and value food. It has it's own Tripadvisor listing and visitors to or residents in the hotel can do their own research to see whether they want to venture over.

Just not a good experience, No atmosphere at all, dated and not welcoming.Food terrible and not up to date,obviously not chef cooked jusrt reheated from some supplier of ready meals.

Ok for office parties but would not go there for fine dining.The staff are helpful and efficient.The food is ok and not overly expensive,just not exciting

Beautiful old historic building with many original features of it's interior still surviving. Lovely place to spend an afternoon or an evening.

Food was excellent, and the staff were really pleasant. The portions on the mains were a little small but the starters were large, do you do need to think about that when you are ordering. The staff will give you advice if you need it.

Built some 150 years ago the hotel is of palatial style with huge rooms and massive Georgian windows, allowing the sunlight to flood in. The staff were exceptionally helpful and friendly. We had a lovely and large room on the 3rd floor (as we always ask for a quiet room) overlooking the park. The bathroom was also huge and had a wet room shower, which was amazing. Breakfast consisted a lovely smoked haddock with lots of tea and toast. Although the dinner menu was tempting we did not dine in, but the restaurant looked elegant

Ideally situated close to Pavillions and Theatre Royal. A comfortable lounge with the friendly staff. Only wish they would serve draught beer!

We received incorrect information at reception when booking the meal regarding timings and type of food available to us, prior to attending Hotel Concert.On the day , the miniscule portion of Turbot was dry and clearly frozen before cooking, some good flavours though. Similarly, the Lasagne had good flavours but limited quantity.A disappointment !

We had a very nice family meal. Food was delicious. Amazing atmosphere, very nice staff. Would definitely recommend it to anyone.However portions were absolutely microscopical. I didn't expect a bucket size KFC like main course. My partner was amused with how small his starter was. When the main came he couldn't resist from taking a few photos :) all in all we enjoyed it and will go back again.

What a shame the entire night I stayed here they were digging the road up outside and it didn't stop. I call reception and they said everyone was complaining and there wasn't anything they could do. I appreciate its not their fault but the customer service I felt in this situation was lacking. The hotel itself is fine if a little tired which is a shame as I'm sure it was very grand in its day. The food was ok but for the price not sure if I'd have chosen another restaurant and the reception I got at the desk on arrival wasn't great either.

The staff introduced me to Doom Bar Beer and I thank them for that. We had lunch in the bar twice as we were staying in the hotel everything was fine, plenty on the plate and fresh produce.If I was not staying in the hotel and was up town shopping I would not drop in here as there are so many other options. Great for guests.

Met up with friends for a light lunch in the ground floor bar,,the menu choice quite varied, our order was taken and the food was well presented and very tasty,the member of staff was most pleasant.The setting is very traditional with big chunky sofas, the roaring fire most welcoming on one of the coldest days for ages ,,,personally I love the feel of the place .

We had a fabulous steak dinner in the lounge bar before crossing the road to see a show at the Pavillions. The ambience was great, the staff lovely and the steak delicious. All good so far...... however, we ordered dessert which took forever to come so after chasing the barman as we were going to be late. When it arrived it had obviously been frozen and left to defrost on the side and was very disappointing. The eton mess consisted of soggy defrosting raspberries (about 6 in total) and 6 polo-mint size pieces of meringue, the banana parfait dessert was completely tasteless. It was such a shame as we had such an enjoyable main meal and couple of hours in the lounge bar that we were already planning a return trip and to stay the night but the dessert fiasco left a nasty taste in our mouth (both literally and figuratively). Would recommend though.

We had dinner in the Hotel restaurant, primarily because I am a Tastecard member, which gives me 50% discount on food.We enjoyed dinner and the young Hungarian member of staff looking after us was delightful.Spotless tablecloths at dinner and breakfast.

The ground floor bar is OK but sometimes a bit somber and traditional. Quite pricey too. But if you are staying at or visiting The Duke of Cornwall then I strongly recommend you also try the basement cocktail bar called Tigermilk. Unfortunately the is no access from the core of the hotel bur if you go out the front door walk about 50 yards to the left to the corner by the mini roundabout the Tigermilk is just down a few steps. Well done to the D of C to provide these two very different alternatives.

Food is great Staff are friendly and helpfulGreat old stile hotel Rooms comfortable but dated Needs to be dragged into 21 century But overall a pleasant stay

Not something I do much, but I was waiting for a friend Quietish bar with modest but very acceptable snacks served in a panelled room. Comfortable and not too flash. If I wanted a proper lunch close by I would probably walk to Il Capriccio in Frankfort Gate or Rock Salt down in Stonehouse .

My friend and I had an initial unfortunate experience at the DOC however, tonight we have received some if the best food and service we have ever received outside London. nothing was too much trouble and everything was presented beautifully and tasted devine. We would now highly recommend this venue on every level.

Above average service and food. Quite a popular rendezvous for the Plymouth business crowd and for those in town to take in shows at the nearby theatres

très peu éclairé, sans aucune décoration, on a l'impression qu'un déménagement est imminent, et on n'a qu'une envie : partir ! la prise de commande est vraiment aléatoire, enfin ...le bar est comme l'hôtel : sans âme, voulant avoir l'air de mais n'y parvenant pas, aucune chaleur ni aucune ambiance, une sorte d'endroit décadent attendant la fin du monde ......

Not a great deal of parking on a busy day but Ok if just dining there. Pleasant good staff and nice old worldly charm. Not a lot going on during the day and not enough staff maybe at the bar.

Had a lovely meal for two. The food was very nice and the service was outstanding. I will recommend The Duke of Cornwall to friends.

had lunch at the duke of cornwall hotel on sunday staff very good food good shame not open all the time

Had the rare opportunity for just the two of us to have a night out and why not start with a lovely meal in beautiful character filled surroundings. The food and service were both fantastic and set the evening off to a great start.

Not many bars in town have a car park.... and fantastic grand rooms. Service is always good and staff helpful. Been to functions here many times and its one of the better places to go in Plymouth.Recently attended a daytime function with Plymouth Raiders and the food was very good.

Myself and a friend dropped in here for a coffee. After walking around trying to find out were to order and being ignored by various members of staff, we had a tea and a coffee. They do not do speciality coffee's such as latte, cappuccino. So just bog standard it was. When they bought it out we we could only laugh, the crockery was disgusting. Stainless steel, which looked about 10 years old and not even polished. The whole experience was just very unpleasant. To top it off the coffee was vile. Don't bother really not worth it.