The Diamond Jubilee Tea Salon in City of London, Westminster

From the moment I stepped into the tea room, I was welcomed with warmth and hospitality, setting the tone for what turned out to be an exceptional experience. The service provided by Michael was nothing short of outstanding—his attentiveness, attention to detail, and genuine care made us feel truly special. Gustavo worked his magic behind the bar, creating the most incredible cocktails and teas, each one crafted to perfection. And to top it all off, Michael overheard our conversation and surprised us with a beautifully presented birthday plate, making the occasion even more memorable. The entire experience was flawless from start to finish, and I couldn’t be happier. A huge thank you to the team for making our visit so special—I can’t wait to return! Highly, highly recommend!

The Diamond Jubilee Tea Salon at Fortnum & Mason is an elegant and refined setting, where every detail is carefully curated. The atmosphere is classic and sophisticated, making it a lovely spot for afternoon tea. The staff is exceptionally polite and attentive, ensuring that guests feel well taken care of. The tea selection is outstanding, as expected from such an iconic establishment. However, while the food is enjoyable, it doesn’t quite reach the level one might expect for the price point. There are three menu options—Standard, Savoury, and Vegetarian—catering to different tastes. Speaking of the price, it is undeniably steep. That being said, indulging in afternoon tea here is a luxury experience, not a necessity, so it’s ultimately a personal choice whether it's worth it. The live piano music adds a wonderful touch, enhancing the overall ambiance. The biggest downside? A 12.5% surcharge added to the bill without any clear explanation. Given the high-end reputation of Fortnum & Mason, this feels in poor taste and slightly dampens the experience.

I recently visited Diamond Jubilee Tea Salon for afternoon tea with a close friend who was visiting from Scotland, and we had the most delightful time! From the moment we arrived, the entire team was incredibly attentive, warm, and friendly, making us feel so welcome. Their kindness and professionalism truly made the experience special. We were absolutely amazed by the food- it was beautifully presented and tasted incredible. The fact that we could replenish items and enjoy more tea made it even more special. The tea selection was outstanding, and the staff’s knowledge was impressive; they took the time to explain the different teas and food pairings, making the experience feel even more luxurious. A huge thank you to Michael, who provided excellent service throughout, and to Gustavo, who did an amazing job as always. A special mention to Mbaye, who brought out our food and carefully explained each item, going through them one by one with such detail and enthusiasm—it was truly appreciated! Everything about this experience was fantastic, and I can’t wait to come back again as soon as the next opportunity arises! Highly recommend!

On this visit to Diamond Jubilee Tea Salon, I was seated in the Piccadilly side salon, which is a smaller, more charming space compared to the other bigger side, where I’m usually seated. It was a quieter day, which gave me the lovely opportunity to meet the entire team—and what a wonderful team they are! The service was absolutely exceptional—attentive, thoughtful, and full of warmth. Every detail was carefully considered, making the experience feel even more special. Amaiya did a fantastic job alongside Michael, Marela, and Gustavo, all of whom provided such kind and professional service throughout. A special mention to Mbaye, who not only brought out our food but also took the time to explain each dish so beautifully—his knowledge and enthusiasm made the experience even more enjoyable. It was such a pleasure to be looked after by such a dedicated and talented team. Their attentiveness and attention to detail truly set them apart. I couldn’t have asked for a better experience and can’t wait to return!

Gustavo, Michael, and Mbaye were absolutely delightful and made our experience truly exceptional! From the moment we arrived, their warmth, professionalism, and attentiveness stood out. Gustavo’s skills behind the bar were outstanding, Michael provided flawless service with a friendly touch, and Mbaye brought such a positive energy that made the whole atmosphere even more enjoyable. The team works so well together, creating an inviting and memorable experience. We couldn’t have asked for better service and can’t wait to return. Highly recommend!

My family and I enjoyed very much of our afternoon tea experience at the Diamond Jubilee Tea Salon. We especially enjoyed the savory afternoon tea as this was quite unique compared to other afternoon tea sets only offered sweet delicacy. Service was attentive and excellent. Ambience was first class. A must go experience even it is only once in a lifetime.

Nice place to stop. Sundaes, ice cream tea coffee. Lovely!

It is a place to go if you want to treat your loved ones! At least that is what I do. Visited a few times in the last couple of years and they do not fail to impress every time. Wonderful food and speciality cocktails with great service to match. It’s an experience rather than just a place to have food and drinks.

I have frequented this salon many times, I would say this time the attention to detail hasn't been the same. The cake table has now been removed and replaced with Macaroons..not my favourite thing. I've had better experiences overall but still a good place to try the afternoon tea experience

I wish I had gotten everyone's names. Fortnum and Mason, in general, is the stuff dreams are made of! Now add afternoon tea to that! Wow! I had a little tea lesson and tasting by a lovely girl, originally from Seattle, before my tea started. That was really fun and she was great. My waiter was also amazing and so friendly. The food was great! I loved the sandwiches and scones best! The sweets on top were a but heavy, but I find that to be generally true at other afternoon teas. It was truly so beautiful! The pictures shown online don't do this place justice! And how I loved the China! Shopping is wonderful. The store is just glorious! Thank you!

I’m gluten free and the menu options were wonderful. The scones were delicious and I was celebrating with a friend who had the traditional afternoon tea. I didn’t miss out on anything. We were offered additional items as needed, so we were completely stuffed as we left. Definitely go with an appetite! We will be back!

115€ for tea, basic and tasteless sandwiches and cakes that are nothing more than very sweet. At this price, you expect an unforgettable experience, which was not our case at all. Not to mention that the piano in the hall is too loud. In short, in my opinion there are better things in London for less money. In summary: we can clearly do without it and above all we have the impression of having fallen into a good tourist trap.

Ah so disappointing! We’d been waiting since before Christmas for this! We booked afternoon tea for the second time as the first time (a few years back) had been outstanding. This time round all the little perks were gone!…….the pianist and the amazing box of cakes given to you (after the tea - as well as) as a treat to take home. This is what made it special and the price all the more reasonable. Sadly today there was none of that and I’m sorry to say the tea was nothing more than average. Nil exciting. The sandwiches were classic, the scones small (x2) were cool not warm and the cake selection was poor (we left a few as they tasted rubbish - tasteless and really bland!) So disappointing Fortnum & Mason. We expect more for the money we pay. It was nothing more than style over substance. Everything felt mass produced. Would sadly no longer recommend!

Soggy, unexciting finger sandwiches, ok scones and good pastries with a cup of tea. They’re having a laugh at the idiot visitors paying £100 per head.

Booked this place for our wedding anniversary and was very pleased. The atmosphere, food, service are all top notch.

All the staff are kind and considerate especially as I’m disabled and walk with a stick. The afternoon teas are amazing.

Pretty average to be honest. Cakes were not very nice. Nothing really stood out

A store with an impressive interior. Really not cheap goods, but really good quality... A store with an impressive history and a royal seal of quality

Great experience - we loved the tea tasting!

Our waitress was amazing, she alone deserves 5 stars. But the experience overall was disappointing. We went for my birthday and it started off by them barely acknowledging us, then seating us late. The staff forgot twice to bring me a tea cup, then one of our tea cakes was really off (either the ingredients had spoilt or someone used wayyyy too much baking soda), and the other staff forgot (again, a few times) to bring our tea sandwiches. I wanted to love this experience because we’ve gone for afternoon tea all over the world, and this was supposed to be the crème de la crème. But it was a bit of a letdown unfortunately because the overall service was far inferior to what I had expected.

It was a delightful experience!

First visit here for afternoon tea, superb venue and absolutely scrummy food.

We had high tea here over the summer and it was absolutely wonderful! I have a severe treenut allergy but was thrilled to find that they have a nut free menu. The staff were absolutely fantastic, being sure to acknowledge my food allergy, and multiple members of the staff came out to our table to assure us that everything I was eating was nut free. As someone who is very careful with allergies, I felt so safe here and it was so exciting to get to partake in all of the elements of high tea while not fearing for my life. In addition, everything was delicious and the variety of different pastries, scones, etc. that we received was amazing. Definitely a must do if you are visiting London - we all agreed it was one of the highlights of our trip!

Perfect tea experience! Come hungry!

Very very expensive but worth it. Ask for refills

Excellent service and beautiful food

Afternoon tea at Fortnum and Mason. Very pretty atmosphere to enjoy some English classics. Food was very good and service is nice. You may have to wait 10 mins or so. Scones and clotted cream with lemon spread was out of this world. The sandwiches are good and you can order as many times as you need. We had high tea as well and the lobster dish was creamy goodness.

Lite bites and ice cream great for kids

Had a wonderful afternoon tea. From entering F & M staff were professional, polite and helpful, couldn't help but purchase a few treats before the main event. Arriving at the tea room staff were courteous, polite and engaging. We were shown to our table, the decor was tasteful and calming. The service we exceptional, our waitress was lovely, so helpful. Dietry requirements were met. A good range of sandwiches, scones and cakes and you could ask for more. The champagne was of a good quality not acid. To be honest its one of the best afternoon teas i have had. Calm, relaxing, tasteful and tasty. Well worth it.

We visited today for our daughter's belated birthday present! We were served by a lovely young lady called Matilda! Who went above and beyond with checking in on us ...more rounds of anything we like and top ups of tea and hot chocolate! The birthday cake was a lovely touch. Thank you very much for a lovely afternoon tea x

Delicious, excellent service, highly recommend High Tea on a London visit. Our experience included multiple children under the age of ten, and it was fantastic for them as well.

Good gift for friends! Good place for chatting and enjoying tea!

We had a truly wonderful experience at Fortnum & Mason. The food was absolutely delicious, and the exceptional service from Michael made it even more special. I was delighted, and my wife was overjoyed. She said the afternoon tea made her birthday even more memorable. Thank you for making our celebration so special!

Sandwiches and scones are made up and the sweets are too sweet. Music is played on tape, not live. Better to spend a little more money and go to an afternoon tea at a famous hotel. A rip-off restaurant that caters to tourists.

I am just sad that the scones was NOT warm. Everything just didn’t feel fresh. For £80 a person, I expected more and better. They look nice but didn’t taste good.

My long-awaited afternoon tea🥹♥️✨ Tea, scones, savouries, sweets... whatever you choose, it's delicious. Each dish is voluminous and rich in flavor, so it will fill you up. I pride myself on having a sweet tooth, but it was hard to eat the sweets on the top shelf without a drink. It's quite sweet compared to Japanese sweets... Since I couldn't finish all the food, I asked them to wrap up some to take home, and they included a few macarons as a bonus. The waiter was very kind and made us feel comfortable.

Good ambience and piano music but food was a bit disappointing for the price. Overpriced and overhyped but good experience to try once for an occasion for a one off experience.

Such a wonderful tea time experience in London. They have the most diverse and customized choice of afternoon tea time (including specific diet). The service is fabulous, the food and the tea tasty. Refill is included in the price, it is the most worthy experience in London. A must-do. Thank you Yvan for your kindness and for making this experience memorable.

Great place to look around to see how the other half live. Try the Gin

Good service. Lovely food, great atmosphere

Only visited but reasonably priced

Excellent to see the stuff inside and try some tea upstairs, but unless you are being read this review by your executive assistant you are probably not going to afford anything besides the ground floor tea products, which are good, but can be found elsewhere much cheaper

Overall i still love coming to fortnum for tea, the finger sandwiches however is a bit dry and the egg sandwich is a bit under seasoned. The staff were very attentive to my needs and he always made sure i am taken care of. I forgot his name but kudos to him for making my birthday special also for the birthday cake.

Price range o. Open table is big accurate it is a lot more expensive

If you are wondering where to go for afternoon tea, please refer to this. Whether you consider it based on Japan's price level or taste level, I don't really recommend this afternoon tea. We recommend shopping for tea on the ground floor. There are many types of blends, and you can also try original blends.

The biggest scam in the world, please don't go, it is absolutely a lie that it is something special, even the waiters' uniforms look shabby, not to mention the food, any 5-year-old child makes those sandwiches, the biggest mockery I have ever had in my life. The sweets are lousy, the atmosphere is NOT chic, you can buy the desserts at any bakery for €1 and as if that were not enough, they gave us less macaroons than we were given. In other words, they only gave us 1 per person and at the other tables 2 per person, it's nothing out of this world but for what it costs it's very annoying.

Lovely building and interior but let down massively when I paid over £100 for the experience only to be left with intense stomach pains and food poisoning within 12 hours of eating here. I contacted them on WhatsApp and was passed around to 3-4 customer service team members over 2-3 days with no resolution. Eventually I was given a form to complete after complaining and had no response for a number of weeks. Eventually told it was “investigated” but it couldn’t possibly be caused by them. Offered no compensation or apology whatsoever. terrible customer service. Go somewhere else!

Great experience here. Our waiter was lovely and took time to explain all the afternoon tea menu options (Sweet AT, savoury AT, vegetarian AT) and went through the tea menu. The atmosphere is great and the quality of food up to a high standard. If you’re looking for a solid London Afternoon tea experience then this is a good option.

Don't go, because it's a robbery. The prices are ridiculous. The food is really disappointing. The sandwiches that I make at home are a thousand times tastier. The sweets are nothing special. Exorbitant prices for the quality of the products. I really don't recommend it

How can you not go here, for get Harods

Had the vegan afternoon tea for the wife's birthday. Not totally convinced, it's worth the money. We had one rude waiter, who bought out the food and basically stated, do you want me tell you what's on the plate (words exactly), so made him explain the lot. Our host and another waiter "Christian" were great. Food overall was good, not sure about all the desserts.

Much, much too expensive! 80 euros per person and you can't share a menu. All this for tea, cakes which all taste almost the same (identical cream for everyone) and quite ordinary little sandwiches. In addition, the service was not up to par at all: an almost rude waitress, a stained lamp on the table, we had to wait 15 minutes standing even though we had reserved. A tourist trap, surely one of the worst in London. Go to the first floor, they sell the same thing 10 times cheaper!!

Spontaneous walk in. Highly recommend. Excellent service from Moussa and Blessy. Every item was delicious. Beautiful room/ decor. Had a lovely table. What we liked ? Unlimited of everything (food/ tea). The gift. The service. Warm scones. The tea choice. The tea.

I paid for an e-gift card (cost £200) for afternoon tea for two. It was due to be delivered by email on Wednesday. They have taken by money but not delivered the e-gift card. The WhatsApp ‘help’ chat is useless - big delays in responding to anything and then ask you to repeat info you’ve already provided, eventually they said they would resend the gift card email to the recipient (hard to resend something when you didn’t send it in the first place) but it has still not been resent so they have my money but my stepmum does not have her birthday gift. Awful experience. Still waiting for a resolution.

It does not meet expectations for the price you pay, the exquisite lobster omelet and the Stones, a normal rest with very good service

Beautiful surroundings with piano playing in the background. Service was spot on and food was lovely, I was given a little box to take home the food I didn't eat. All in all, a lovely experience for my daughters 40th birthday.

Disappointing and unnecessarily expensive experience. Will NOT recommend this to others. We noticed early on that the customer service was not quite top notch as the waiter seemed strained and not particularly pleasant right from the start. Several types of tea we tried to order from the menu were unavailable and for the amount they charge for the experience you should expect them to have what they have listed on the menu. I needed the arrangement of food that had been announced in advance, and then got sandwiches with the same type of toppings as the others, which was too much of a good thing... no arrangement with other varieties. We were also asked if we wanted to bring the rest of the food in a to-go bag, only halfway (!) into the meal. Other guests around us had been sitting longer than us, so we got the feeling that they wanted to clear the table as quickly as possible. Disappointing to say the least for the £190 you paid for the 'experience'.

Amazing tea... thanks for the great service

Very special place. Excellent service. Delicious afternoon tea.

This was disappointing on many levels. I have had afternoon tea at almost every high-end hotel in London, as well as stores like Harrods. The good: service is very polite, surroundings are luxurious and the F&M tableware is beautiful. The bad: sandwiches were very average, and vegetarian sandwiches were quite bland. The Scones were small, mostly cold and very hard. The sweets were also quite bland apart from the miniature rose éclair. Summary: food produced in bulk with very little love. At over £80 per person we felt robbed because none of us wanted to take advantage of the "bottomless" sandwiches and scones. The tea was good, but then most venues serve good tea. My advice is to avoid the big names like this and try Brown's Hotel in Mayfair which has always served excellent afternoon tea. Fortnum & Mason if you're reading this, sort it out! Little touches like adding truffle to the egg mayo, having chefs put time and effort into more decadent sweets, making things fresh, warm and fluffy instead of hard and bland - you can do better.

I take my husband for his Birthday surprise afternoon tea and everything was excellent from the service to all the scrumptious food.

A place with a very exaggerated and unnecessarily overpriced menu. The employees were moderate and helpful.

Really charming! Belinda looked after us and is very attentive and delightful. I took my Mom, my sister and a friend to celebrate my Mom's birthday. They enjoyed the regular afternoon tea (with sandwiches, scones and patisserie) and I had the savory (which was very interesting and I think I chose well). We started with some champagne, some rose and some red wine. We enjoyed it very much.

Service was good. Good selection of tea. The bread was soft. The sweet pastries were nice and well presented. The truffle omelette was overcooked though.

An incredibly nice experience! It is very expensive but great teas, amazing sandwiches and scones, divine pastries.

This is the ice cream parlour at Fortnums. The best hot chocolate my husband has ever had - believe me, he is a bit of an expert. My Americano served with a miniature ice cream cone. Pain au raisin super fresh. Lovely.

Beautiful experience. Perhaps a little expensive for the quality of the food which is still quite high. Very kind staff.

This place is not worth the price at all. The service felt very slow and I just did not feel welcomed as they dont approach you or look in your direction to make sure everything is good (besides this one waitress with glasses) , we had to wave them down many times and it took minutes to even grab their attention. Food was super mid, all the desserts are way too sweet for all of us, scones are too dry, and we just did not like any of the food besides maybe the curry chicken sandwich. It was overall way too expensive for what it was. I will say, the live pianist was the only bonus. Wont be coming back.

This is one of the best afternoon teas in London. The gluten free afternoon tea is excellent. The service and atmosphere are lovely.

I know some might think that you're just paying for the esthetics, the service, and the bragging rights of saying "I got to go this chichi place"; and that there's no way that finger food can be worth the cost. I just couldn't have even imagined my palette could have ever been challenged like this. I'm just a humble medical student from Puerto Rico, I won't be able to afford anything but microwaveble noodles for the rest of the month after this bill. I DO NOT REGRET ANYTHING!!! It was a pleasure to through and through. I got the savery plate and the Royal tea blend...

Had an absolutely amazing afternoon tea experience here. Tea and food were amazing (including free top ups!) especially the sandwiches and scones. Staff was also fantastic. Matilda who served our table was amazing, very friendly and happy to answer any questions. Would definitely come again and recommend!

Bland food/tea paired with slow service and impatient staff (apart from a waiter with glasses that was very nice), not worth the price

Expensive but very beautiful place. The best scone in the world

Tea time was awesome. They sat us by the window. Service was excellent, teas were great. My savory tea time was delicious.

What a beautiful place... Time awaits you and no hurried or hard sell. Pure beauty. This is a gem of a department store, and the hot chocolate is one to die for. Service here is superb, and the ambience is heaven. Amazing China displays with small niece potters supplying some tremendous pieces, quite unique. I just loved the white."coffee can" china. This is a truly unique store that has been a centre of London for over 200 years, and still open for business. Amazingly, they even have their own micro distiliry on the top floor. A place to visit when next in London.

It's been a family tradition for numerous years to have festive afternoon on Xmas eve with our children at F&M. However, Dec 2024 will probably be the last time we do it. We always order the high tea as we love the savoury options. However, the offering last year of festive cakes left a lot to be desired. The children's afternoon tea was also nothing special. The room was overly crowded and busy....service very rushed and we were made to feel like we needed to eat quickly. When we arrived at 3:45pm, we were told we would have the table until 5:30pm. However, the bill was brought to our table just before 5pm. This is one of my pet hates...receiving the bill when I haven't asked for it! Sad that it has now become like the Ritz where they just want to turn over tables. A better option for afternoon tea is the newly refurbised Georgian restaurant at harrods. Afternoon tea in a much more beautiful setting, with far better food and service! Spend your hard earned pennies there instead for afternoon tea!

The shop was surprisingly closed at 8PM. We came to that shop at 8:40, because Google told us it closes at 9PM. We spent 2 hours to come to this place from Cambridge. The security guys told us that we are late and said "Sorry!" This is just ridiculous 😡 The security also told us that they known that Google Maps doesn't provide correct information. In total amount we spent 4 hours (to come and to return) just for nothing.

Stunning , reassuringly expensive 😍

We took my daughter for her 25th birthday and was so so disappointed, lacking in service, politeness, scones were awful and dry the size of a silver dollar sandwiches were terrible for what we paid $$ I will not go back again very very disappointed

Very fancy. BIG thanks to Esmeralda who made my stay extra special

Went as a special treat with my partner. The food is pretty mediocre. We had the classic afternoon tea. The actual tea was excellent (Royal blend) but the food was very basic. The patisseries were particularly bland and just look good in photos. The price is ridiculous for the quality. Our initial waiter was very professional and polite. At the end of the meal we found it difficult to get the bill so asked a different waiter. The interaction with him was very inappropriate for a place like this. I was asked where I was from and I stated Venezuela. The waiter responded "oh you are from a country like Russia, communist". Considering the political state of Venezuela at present I found this comment very insensitive. I paid alot of money for the experience, to receive an inappropriate comment by someone not directly impacted by the political situation. I would be mindful of staff bringing up politics, particularly current events.

A disappointing experience. There was cake under our table from the previous guests, we had to ask twice for it to be cleaned up. The loose tea stayed in the teapot too long, leading to a bitter taste, the leaves should be strained after a few minutes to keep your tea from over-infusing. The scones were not fresh nor warm, overly sweet. A last detail, that should matter when following etiquette as this is a rather traditional place : men were served before women which felt a little rude.

Such a fantastic experience with wonderful service. Good for vegetarians. The staff were very welcoming to me with my assistance dog. I would go back!

Wow! The most amazing experience and the best afternoon tea. Felt like a princess.

It was a great experience if its in your affordability range! Shop till you drop downstairs before you eat! Enjoy the food and the excellent service! And shop some more on the way downstairs!

I had the absolute pleasure of experiencing afternoon tea at Fortnum & Mason recently, and our waiter, Brendan, truly made it an unforgettable experience. From the moment we were seated, they were attentive, warm, and incredibly knowledgeable, guiding us through the tea selection with expert recommendations that perfectly suited our tastes.Their attention to detail was impeccable, ensuring that everything was served with precision and elegance. What stood out most was his genuine enthusiasm and kindness—he took the time to make us feel special, engaging us in delightful conversation while maintaining a flawless level of professionalism.The exceptional service elevated an already stunning setting into a truly magical experience. It’s rare to encounter someone so dedicated to ensuring their guests have the best possible time, and we can’t him them enough for making our visit to Fortnum & Mason so memorable.

Service was impeccable, afternoon tea was delicious, and the champagne was fantastic! I would definitely recommend spending some time here for for a memorable Afternoon Tea experience.

2/5 for the texture and taste of the sandwiches, savouries and cake/pastries 2/5 for the service. At this price I expected far better groomed, liveried and white gloved servers 2/5 for the ambience. It was simply too crowded and noisy. The table for 3 was terribly small. The Queen would never take tea in such a place and would, like me, be appalled at the poor value for the high priced tea. 84 pounds for the savoury tea & 82 pounds for the afternoon tea.

The best tea shop in London. Also buy the royal family here.

Very busy, to be expected pre Xmas, love the items and quality on offer

Just a magnificent, splendid store!

Very disappointed with this experience that I had dreamed of doing for years. Almost €100 per person to eat sandwiches barely better than a sodebo, crazy scones and little pastries that are way too sweet. Frankly old-fashioned decor, impeccable service and luckily the tea is perfect. It is better to settle for tea at the café on the 1st floor. Tourist trap

Teas seem nice. Not a tea expert but I do enjoy what I bought so far.

How can I put it, I didn't know but the chocolates and fruit jellies are rather pleasant in the mouth. But damn it’s not affordable. As the saying goes: All there are pigeons rising. “Well, I admit, I was part of it that day.” Go to more.

A fun experience for first time tourists; however, the service was severely lacking and we were charged a compulsory 12.5% service fee. We were told that the afternoon tea sets would allow each of us to switch teas twice. But because we could never flag down our waitress and our requests were responded to so slowly, we were only able to switch teas once before being told they needed our table back. We also ordered four tea sets but were only given two sets of the top plate of items. We had to request the other two sets and we were told that we needed to leave before even receiving one of them. When they were delivered, the servers refused to clear any of the dishes on the table and just handed the new plates into our hands. Our waitress then immediately came by to pack them up and hand us the bill. In general, the food was mediocre but the tea selection was quite nice. We also tried the tea tasting experience but our waitress had to check three different times and get back to us on what this entailed since she kept giving incorrect information. This ate into our table time as well. Pretty disappointing and would not return for afternoon tea.

We enjoyed our afternoon tea and shopping trip. The food and tea were good, and we enjoyed finding some goodies to take home. That being said, I wouldn’t go to tea again. The value of the experience didn’t align with the cost for me. It felt as if they stuck us in a back room, and we couldn’t even hear that piano music any longer. They placed us back there with these super loud groups of people, and we were only a party of two. The staff was friendly, and our service was good; however, I wasn’t blown away by the £84 per person price. I would go shopping again, but skip the tea.

Very disappointing: the service is perfect but the food much less The finger sandwiches are delicious but the very dry scones and the pastries (apart from the rose éclair which is perfect) are disappointing and disgusting Finally, the atmosphere is more like that of a station hall than a tea room. There are much cozier tea times in London but move on with this one

Every year we attend for our Xmas Afternoon Tea 🍵 Love it! x

A quintessentially British afternoon tea. Beautiful customer service by very knowledgeable waiters/waitresses. Elegant surroundings with a pianist who takes requests. Very expensive but you get what you pay for.

The most INCREDIBLE vegan afternoon tea!!