The Diamond Jubilee Tea Salon in City of London, Westminster

Good but not as good as it should be for the price. The service and desserts really don’t live up to expectations. The piano player when you enter is amazing and the decor is so classy. The service was very sporadic for us. Our server disappeared completely for 20 minutes. Our water and teapots were all empty. I saw the mini scone my gluten-eating husband was served- the same one for 1£ in the bottom grocery floor of the store- umm we paid a lot to get that tiny scone. The people on either side of us were complaining about things to the staff- one lady requested a black cloth napkin since she didn’t want white lint on her black pants but they couldn’t find any. At the other table a lady sent back food for her vegetarian sister and was dissastisfied. I’m celiac and the food was ok- I enjoyed the sandwiches most, but the gf desserts were nothing special and overly sweet to where I couldn’t finish any. The gf scones were like bread, a bad texture. If you’re celiac, definitely go get cream tea at St. Ermin’s- great gf scones prepared in a separate gf kitchen! Cheaper too and beautiful chandeliers.

English that couldn't be more English! Beautiful and refined. Extremely accurate down to the smallest details

My husband and I celebrated my birthday at the Diamond Jubilee tea salon. Exceptional experience, everything perfect. A romantic and relaxing atmosphere with a very good pianist playing in the background. Delicious food, and excellent service. They also brought me a chocolate cupcake for my birthday. The teas were delicious and everything could be reordered several times. Super positive and pleasant experience.

Good tea quality, beautiful scenery, fine china, but some pretty large deal breakers. Mediocre food quality, and questionable service. To get into detail for starters the scones and bread are reheated and/or made too far in advance it changes the texture greatly. It’s almost appears reheated by a microwave dried out from the outside and overly moist in the inside. Perhaps my bar is too high but at this price point, it comes from the price points charged by the establishment. (They charge similar to some Michelin starred restaurants.) the service I received was 0 check ins after our tea was initially set. From there I basically had to flag down my waitress for any requests. I mean I waited 15 minutes for my check to come back. I highly cannot recommend high tea to anyone if this is the standard. For improvements recommend simplifying the menu to ensure items are semi-made to order and increasing team attentiveness given the amount of staff that are on duty.

Exquisitely civilised afternoon tea! Lovely food, delightful atmosphere and surroundings. Two of us shared a savoury and a traditional afternoon tea between us, which worked well - the savoury morsels were an absolute treat! Everyone else stuck to the traditional. Quite pricey, but absolutely worth it for the experience. Service slightly slow a couple of times (e.g. request for additional pots of tea), but did not detract in the slightest from a superb afternoon. Table of 6, including two Americans who were, quite frankly, bowled over!

It is a classic British luxury perishable shop for gifts. It is extremely overcrowded.

Magical and ideal place for gourmets and gourmands. Live in English time! Enjoy

Would not shop here ever again after their poor treatment of Paralympic athletes according to the BBC.

This was our second time visiting and it didn’t disappoint. The high tea here is so lovely and delicious. This time we were back with our 9 month old girl and she also had a great time. The staff were friendly and they had high chairs on site. We opted for 1 x savoury and 1 x sweet high tea and my wife and I shared. I love that you can order anything again and it’s included. We will definitely be back again!

Amazing experience! I would honestly come back again and again if I have the privilege of coming to London more often! The elegance, the friendly staff, the ambiance was unparalleled! Thank you for the amazing afternoon tea experience.

Excellent gastronomy and better service, Edgar and Claudia are Cracks! Highly recommended

Just for tiny 4 sandwiches. 4 chocolates and 4 scones. I have paid bloody £185 . Average sitting area . Not fancy and charged £20 for service. Rubbish experience overall. I will never recommend to someone sensible.

Så skuffet etter dette besøket. Jeg må ha glutenfritt og fikk tørre scones, 4 av 5 kaker hadde samme topping, husets bobler var ikke gode og servicen var ikke på topp. De har stive priser og da burde mat og service være veldig bra. Vi var alle skuffet denne gangen. Det blir ikke en neste gang.

Delicious afternoon tea, you can take away whatever you are unable to finish which is a bonus. The service was fast and efficient and friendly. Really nice room and great selection of tea!

Fab food and teas (and coffee for a non-tea drinker like me). Our servers were truly fantastic! Attentive, humorous, patient. Really fantastic service - thank you!

I’ve always wanted to experience a proper afternoon tea in London, so my husband surprised me with a visit to Fortnum & Mason for their Jubilee Tea. It turned out to be more about the experience than the food, honestly. While the tea itself was lovely, the food was surprisingly bland—none of the items really stood out to me, and it felt like we were mostly paying for the name and the fancy setting. For the price, I think there are other afternoon tea spots that offer a much better value. One thing that left a strange impression was our server. She started off very friendly, but towards the end, her attitude seemed to shift. When we didn’t finish the jam and clotted cream, we noticed she was packing leftovers for another table, but for us, it felt like we had to practically beg for the same courtesy. It was just an odd and awkward note to end on. Overall, I’m glad I got to experience it once, but I wouldn’t go back. For anyone wanting to try afternoon tea in London, there are plenty of other places that offer a better experience without the steep price tag.

Went back in August. To this day it still makes me upset that I wasted my money on this experience. The table service was terrible. Waiter was nice but never around. The tea tasted like the cheap tea I can get at a corner store. The deserts looked nice but the sandwiches can be made at home easily by yourself. Visit a local pub instead of this! Avoid!!

I was excited to visit The Diamond Jubilee Tea Salon and was encourage when they offered gluten free options. When booking our reservation, I had taken the precaution of notifying them in advance about my gluten and dairy allergies to ensure I was able to get accommodated. Unfortunately, our experience was far from delightful. Upon arrival, we were informed that the only option available to me was fruit, and that this would still incur the full price of the tea experience. The server's dismissive attitude and lack of empathy towards my dietary restrictions left me feeling judged and not welcomed in the establishment. We ultimately decided to leave, feeling unheard and unwelcome. It's disappointing that a place known for its tea and pastries couldn't accommodate a common dietary need, especially when given prior notice and was told it was able to be done. I would recommend going to a different location should you have any allergies that need to be accommodated!

The staff were a bit rude and didn’t explain the offering adequately eg failed to mention it was refillable and that we could also enjoy the macaron tower in the corner. I requested a refill on sandwiches that never appeared though I was quite full anyway so didn’t follow up. Service aside the food itself was delicious, the live piano enjoyable and of course the history of the institution is impressive. Ideal for a celebration as it is rather expensive. The store itself is also full of luxe delights and quite an experience though the reviews indicate a very similar level of poor customer service which is disappointing given it is so renowned

For a change, I chose the savoury tea menu, which was fun, but by the end, I thought the savoury cakes had too much cream cheese. My daughter had a vegetarian tea menu, which she liked, and we both had black tea with peach and strawberry, which were different. You are welcome to sample as many different teas as you like.

A wonderful, memorable experience with excellent food and drink, attentive table service, beautiful surroundings, lovely piano playing in the background. The individual Congratulations cake was a special touch.

Family of four came for afternoon tea to celebrate daughter's birthday. Generally very good food, drink and service albeit very fully priced. You really need to want to go at the level they set it. We won't be really wanting to go again despite it being generally decent. I can get generally decent for half the price and have friendly service as well. Tips for the team: - make sure your staff are trained to smile and be friendly and explain how the afternoon tea works to guests. To be fair, all were good apart from the lady who was allocated to our table. - please don't make your guests tell the first person they speak to about allergies, and requests, for you to then have to explain it to the second, third and fourth person. Its a bit wearing, especially having emailed also twice in advance. Still incorrect in the end. - Don't hurry guests out when the waitress on the table doesn't even come over enough to cover it when you run out of the basics, like tea, cream etc. - Charged for a bottle of sparkling water when only one of the four asked for it.

One of those things you have to do when in London is a high tea. We enjoyed ours in the Fortnum and Mason tearoom and did truly enjoy it. Definitely an ample sufficiency of everything and all very tasteful.

It was such a wonderful experienced to taste the traditional high tea, but the down side is.., it is way too pricey. Royal Blend tea with scones were terrific, but the rest...were taste ordinary or too sweet.

Beautiful setting, lovely food, service is excellent. Top notch

An interesting experience but less than I thought for the cost

After noon TV there is a complete halal news

Amazing place as always. And you can ship in the store next to it.

Very excellent. Good service. The tea tasting experience take about 2.5 hours fyi if you book it. Refills on tea and sandwiches. Options for gluten free and vegetarian

Fabulous afternoon tea experience with lots of food and beverage options, and the atmosphere is lovely with great service. I will go again for the lobster egg dish alone.

Get the savoury high tea, you won't regret it!

Fantastic service by the staff who made sure we were well taken care of! Loved the afternoon tea sets.

I had the 3rd set which comes with a main dish, the scones and the sweets, without the sandwiches. I chose the Victoria lobster omelette with truffle but it wasn’t really fanstatic, can’t really taste the truffle. The omelette was ok. The scones and sweet pastries were nice! For the tea, I had Victoria Grey. I love it and bought a few tea bags home.

Extraordinary! Busy place but we'll worth the squeeze.

The entire staff at the tea salon were incredibly welcoming and made the whole experience even better than expected. They catered well for allergies and our server was friendly and looked after everything we needed. Even better than we expected (and we expected it to be great)!

The staff were all so warm and friendly they certainly made it a wonderful experience for my 96 year old mother. The food as usual was delicious and well presented

Pros: The late Queen opened it; delicious teas; very generous by offering refills of food and teas, friendly en-pointe service Cons: very brightly lit; limited atmosphere in the decoration; far too many tables for the space. While nice to experience once, there are possibly better full restaurant experiences to be had for your £190 for two....

If you are able to look past the price, you will see not just enjoyable food but a great atmosphere. This unique tea experience was enjoyable and a perfect celebration for an anniversary. Would highly recommend. Make sure you book well in advance as walk-ins are not likely.

Really lovely food I recommend getting one savoury and one sweet afternoon tea because you can get refills! The food was great! Christin was a very attentive and wonderful host. He made our experience so much more incredible! I look forward to coming back.

Living off its name. Not that great, expensive for what it is. Sandwiches were fresh, but scones and cakes not that great.

Tasty food, friendly helpful staff and better than expected prices. Happy to go there again.

Lovely. But over rated. 4 of us had a nice high / afternoon tea here. The staff are nice but we still needed to ask for anything we needed (wasn’t offered). Sandwiches nice also. But lacking in much flavour. Smoked trout, not salmon. Egg needed salt. The cheese and pickle quite boring. No mustard flavour on the ham. Scone were hard and cold. Soft on inside but these should be brought out warm when the customer is ready. Mine crumbled when I cut it open. They did let you take any leftovers home so order more before you leave! Really not worth £80 each I’m afraid. Lots of different options in London now. Or go to a lovely little cafe where they make the scones to order and the food will be much better. Rather than a huge room packed with people.

It's just a majestic place. Food is delicious, staff so attentive so a definite treat.

Nice for day groups holiday makers

An expensive afternoon tea, but absolutely delicious and worth every penny. Add a glass of champagne if you have the chance, cheers

5 star tea experience. If you’re visiting and want a classic high tea experience, go here.

All of the staff were very helpful and pleasant. Food delicious and varied . Savoury afternoon tea was scrumptious.

This was a treat for my friend and I while in London. Beautiful surroundings and delicious food. Wait staff were pleasant and knowledgeable about the variety of tea available. Absolutely loved every moment.

We had a lovely afternoon tea experience - the service was impeccable and the food was delicious. We appreciated the opportunity to get a second round of sandwiches, and truly enjoyed the gluten free version of the tea. Would recommend for anyone seeking an afternoon tea experience.

The place is wonderful and since it was my first time in London I really had to try this restaurant for an afternoon tea. The menu is a little bit pricy, but the atmosphere, the place itself, the quality of the teas and the food are the main reasons behind it. There was even a man playing the piano. The scones are the best scones I’ve ever had! The service was nice but sometimes I felt that there was a communication problem between the waiters and waitresses. It took us a long time just to have the bill and even a longer time to get the take away boxes. It was also a bit loud inside the restaurant, which was quite unexpected.

So lovely. Amazing selection of food, teas and the menu for gluten-free (not celiac) folks exceeded my expectations! Really fab all around

Delicious afternoon tea at F&M. It's pricey but lovely for a special occasion. Service was wonderful got offered refill on all teas and more food at no extra price. Beautiful surroundings and love piano music. This was a belated bday treat for my mum who loved it. We had the high tea as we didn't want sandwiches. I had a cheese souflee which was delicious and my mum had the beef. We couldn't eat all our cakes, it was too much and they gave us take away boxes which was great. They also bought out an extra cake for my mum which said happy bday which was really lovely. There is a service charge but I didn't mind paying that because the service was impeccable. Expensive for sure but lovely for a wonderful treat and something to try at least once.

Come for the experience! The prices were slightly high for the product in my opinion. It was £270 for 3 persons to have the afternoon tea. We wanted to do the tea tasting for £6 which was listed on their menu, however they do not allow you to do it if you didn’t mention it in advance. Reservations seem to fill up quickly but we also went on a weekend. The sandwiches and scones with clotted cream and lemon curd/strawberry preserve were the best. The desserts weren’t that great. Our favorite sandwich was the trout. Overall fun experience, upscale, but slightly over priced.

Arguably should do once to experience what high tea is like in London but the quality of most of the items of the free flow items does not justify the exorbitant price. The tea is just what you can get in the shop. The service was excellent and the tea set was nice.

I'm so excited. We were here at tea time! Great! Everything there is great! For me, much better than KaDeWe or Harrod's! This will definitely be there again when we visit London!♥️♥️♥️

The head waiter Gavin took good care of us, was kind, composed, and communicative. We did not get the name of the gentleman waiter who assisted. But he also provided above and beyond service when a situation called for it. Great execution. The tea was also good. But this 5 stars is for the above and beyond service. Worth a visit for sure.

The whole experience was awesome

Great products. Felt very nostalgic!

Booked as a birthday surprise for my partner and the children. One of the boys is VERY fussy, which was taken into consideration with sandwich selection thankfully. Everything was well done, possibly not as well presented as the Ritz, but not bad. My only complaint, and the reason for 4 rather than 5 stars was the waiting time... We were offered more sandwiches before we moved onto desert, which we accepted...and we waited, and waited...probably around 20 minutes or more, the tea room was not that busy, ran out of tea...waited some more... I would say this is a £60 experience, not £80, and with no consideration to a younger audience (my children do not eat thar much) I feel the price is steep.

Excellent service. Nothing was too much trouble. All requests responded to positively.

Lovely day out with the family just before it gets really busy for Christmas.

Nice and beautiful British establishment

Brilliant for a solo diner. Arrived an hour early for my booking and the lovely staff accommodated me with a spacious table by the window. Exceptional afternoon tea, savoury and sweets all outstanding. Couldn't pick a favourite. The Victoria Earl Grey tea recommended.

I had a lovely afternoon tea here. The food and service were wonderful. I got the savoury afternoon tea and I didn’t care for some of the savoury pastry options, but loved the sandwiches, scones, and scotch egg!

The room is amazing and really fantastic decorated It seemed super fancy and magical, until I got attended by the most impolite hostess in the front counter. I was shopping downstairs and got directed to seek out for a cloakroom on the tea salon floor, so I could leave my luggage. This lady was super rude with me and my stepmother. Thankfully the experience was saved by John who gently helped us with a shopping cart, gave us a hot cup of tea and treated really well!

Got a champagne tea for 2 as a 60th birthday present.It was a lovely experience with yummy food and exceptional service.The server was a very personable young man named Yusuf who was so helpful and very kind.Husband chose the savory option and I chose the veggie option.Both very nice.Great time!

Perhaps we got really unlucky with our timing but our afternoon tea experience was completely awful. To start, the price tag is definitely not worth the experience. The service is terrible for the price they charge. We travelled from Canada and all the websites claim it was the best afternoon tea service - this is false. Seriously overpriced. There is nowhere to hang your jackets, they let you pull your chairs out yourselves. Our server was horrendous - she didn’t deliver our tea to the table until 20 minutes after our food arrived. When the tea finally arrived, she served the incorrect teas. When the food did arrive, it was missing the correct number of items. We had to ask multiple times to make sure we got all the correct items. Half our table got food poisoning with one friend having to go to the doctor. The doctor believes it was the lobster served in one of the dishes. And to top it all off, after paying the cheque, the server didn’t even thank us or tell us to have a nice day. For a place that has a reputation for high-end afternoon tea, there was nothing high-end about this experience at all. A complete waste of money.

I only buy my tea from fortnums, I always have loosleaf COUNTESS GRAY.

Great place to buy good tea and tableware

Totally overrated and underwhelmed by the whole experience. We had the traditional afternoon tea selection from the menu. You can tell pastries and scones weren't fresh. Jam and clotted cream came out from a jar (and served in jars). Everything was uberly toothachingly sweet! Sandwiches were...Sandwiches. Tea served wasn't even steeped properly. Not enough tea leaves!!! The lady at the reception counter was totally disinterested. She's supposedly the front of the house but she didn't even greet us, no eye contact or smile whatsoever. Not the type of service you would expect for that price you are paying. You get better service greetings at McDonald's. I do not see what the fuss is all about here. With the price you are paying (£80 per pax) save your money and go somewhere else like the Savoy or Ritz! We were only served 2 servings of our pastries, the waiter said he would return with our remaining order but never did return. At that point we gave up on the whole experience.

It was my wife's 60th birthday treat to have afternoon tea at Fortum and Mason. The room looked lovely and the music in the background was great. The scones were very small. We were asked if we wanted more scones and we said yes but no more scones arrived. We asked for a second pot of tea and we're told that we had the last rose teabag.......this was in the most famous tea shop in London???? A very disappointing experience for my wife.

It was as close to perfect as it could be. Matilda, our hostess, was so attentive that we were compelled to speak to management about her. Thank you, Matilda.

The perfect high tea experience!

Even though we were a bit late they allowed me to have the pancakes, with super yummy bacon. The team were kind and we were happy to be welcomed after plans we made fell through so decided to treat ourselves. You don't get a lot of pancakes but I think hey, is a fancy place, all delicious and they're nice so I shall do without the truck stop portions. Mostly , the staff being nice made it instead of a mishap morning to a special treat brunch.

Fortnum & Mason have a brand that precedes their afternoon tea, and they pulled out all the stops in ensuring they did it justice. As a gluten free individual, this is an excellent choice that This afternoon tea is classy, with a touch of whimsy. Live piano music, Tiffany-blue tea sets, and excellent desserts (with soft and squishy gluten free scones) make it a great spot you should check out. Enjoy each and every drop of their lemon curd - and ask for refills (they're unlimited)!

I mean it's expensive, but they do deliver quality. Well trained staff, unlimited food and drink, and plenty of Americans conversing which allows for an entertaining eavesdrop

Our server was amazing, so friendly, so helpful. The food was delicious, as was the tea, and I loved that we could have more or bring home leftovers! Loved that we could try teas before going and shopping for them. Never had clotted cream before - delicious! We had a wonderful time!

Every thing went well. Couldn’t be happier. Food and tea was very good.

Lovely calm room. Great service.

A must- do experience when in London. Was completely blown away by the elegant decor, friendly and fast service and delicious savory and sweet offerings. Tea knowledge of servers is excellent and every detail of my experience was carefully considered. They will even provide a cute F&B box for any leftovers you wish to take back to your hotel. Such a delightful and fun experience- highly recommend to all.

Very bad service, the dishes were late to arrive (around an hour). We had reservation at 6pm. When it was 7:30pm, the staff tried/hinted/wanted to make us leave, while the second top layer hadn’t arrived yet. I told the waiters that we would take away the unserved top layer, and they didn’t communicate between each other and another waiter still served us the dish. I told him we would like to take it home and he said “do you want it or not?” rudely. Then suddenly, the other waiter came immediately and took it away without communicating with us at all! Then, we had to wait for another 20 min for them to pack. When I came last time, it was totally different and everything was lovely and a wonderful experience. The waitress last time even offered me a surprise gift of some pastries and a discount card for purchase downstairs. This time’s experience has been total disappointment. I had a feeling that the staff didn’t want us there. I told the staff about the difference and how I felt, and he said “oh lucky you” right in my face. To me this was totally unacceptable. Very very bad experience. I have always trusted F&M tea house experience and taken some of my important celebration occasions to your Diamond Jubilee tea room, but I felt very bad to be treated this way and it didn’t give good impression to my companion either who came to the UK for the first time and always wanted to experience the afternoon tea culture. I thought it would be a great idea to take him to F&M but apparently I was wrong.

Overall, a completely disappointing experience. Clearly geared towards tourists. Complete lack of care and detail. Poor service and below average food. The manager couldn't have been less interested if he tried. Spend your money elsewhere!

Great tea and good service. Attentive and knowledgeable staff and although not cheap. If it is within your budget I encourage you to experience them.

Great afternoon tea. Be sure to book in advance!

I don’t know how I feel about this experience in Diamond Jubilee tea salon as I expected more from this place. We paid £80 each and got a not so good sweets and dry scones. ☹️

Traditional store, very nice, with countless options. If it is full with people from a tour, it is better to visit later. On upper floors it is quieter and you can also pay without waiting in long lines.

I went this store for job interview

Loved everything here! Made a reservation for high tea! You get as many tea and little sandwiches or pastries as you like! Definitely worth the price! They had yummy cocktails too! Would definitely come back next time we are in London!

Excellent tasting food, the store itself is huge and fascinating with it's displays and merchandising

Wonderful afternoon tea experience. Our waiter was great and we even were about to get various teas and enjoy extra sandwiches. We could not finish our desserts but were able to take them home to go

Essential store in London, very good tea, coffee and cookies

Service was fine, asked if we were okay a bit too often but we appreciated the efforts. Table was small and with the dish towers we could not interact with each other. We asked for a change to another table but we were refused. Reason was that the table was meant for 3 people, but soon it was taken by a party of 2. Savoury items were fine but the sweet patisserie were not up to standard. The worst part was the atmosphere that was noisy and chaotic. We thought traditional English afternoon tea was a posh experience but we felt like being at a sports pub. For a spending of almost £200 we expected far more from an establishment with over 317 years of history. Very disappointed and will not come back nor recommend to anybody.

The food was overpriced for its average quality. The service was decent. Yet, we asked to move to a nearby corner table with more space so we could comfortably chat and see each other, but the waiter refused, saying it was meant for three people. Later, the same table was given to two other guests. I also realized our table was the smallest in the restaurant, despite us having made a reservation. If you're looking for a comfortable and quiet dining experience, this place might not be the best choice. It was like dining in a fast food shop as it was really noisy around.

Great place, this is my 3rd time. The only thing it is very cold inside always. No Good heating 🥶🥶🥶

Very good products. Nice experience, beautiful displays, and its a must visit shop while in London

Their tasting menu was too good to resist

Went here at 5pm for a reservation Looks of others waiting but didn't have to wait long to be seated Very attentive staff and especially Michael who served us throughout and was great. We had one sweet and one savoury afternoon tea and both were excellent quality. Huge choice of teas. We would highly recommend

Went here at 5pm for a reservation Looks of others waiting but didn't have to wait long to be seated Very attentive staff and especially Michael who served us throughout and was great. We had one sweet and one savoury afternoon tea and both were excellent quality. Huge choice of teas. We would highly recommend

disappointing The lady who greeted was excellent and found me a suitable table as I was dining on my own I ordered high tea and was given the incorrect hot dish I could not get the attention of my waitress so I finished the omelette which was awful I sat and waited for my waitress to take the empty plate of which the hot food was served on And I waited and I waited and I waited So I placed the plate away from me on the other side of the table It was duly collected I then started to eat the sweet course of the cream tea I ate the scones and half way through the peach mousse my waitress appeared with the Welsh rarebit I ordered she asked if k liked what I had eaten and I said no not really so she said well the chef got it wrong so you can have this as well It had obviously been on the hot plate a long time I was embarrassed so ate this The whole experience was spoilt I did not want to make a fuss I paid my bill and was so cross to see after all this when I looked at the bill I had paid a service charge No effort was made on the part of my waitress to put things right other than give me the sad Welsh rarebit Very disappointing and won’t go to eat in the jubilee salon again

I had a pleasant time having afternoon tea. There wasn’t much of a wait, I had requested a discreet table by a window and my request was honored. The service was excellent and not too slow. The food was good, although the cucumber sandwich had no flavor, and the chicken sandwich tasted too much like the fat from the meat (probably low quality). The scones were soft and tasty but not so much for the other pastries. As for the room, it is lovely but the chairs are in poor condition, which is unfortunate for such a prestigious establishment. A major downside was the waitress’s dirty fingernails. Hand hygiene is essential when working in food service, and it was disgusting. Overall, I had a pleasant time, but I won’t be coming back. It’s nice to try once, but it doesn’t warrant a return visit. Thank you for hosting me though.