The Crown Inn in Eden

Did not stay at the hotel which looks very nice, except for all the flies in the pub down stairs. No really, sat down to watch the England, Ireland game, supposed to be 22 players on the pitch, looked like 32 with the 10 extra flies on tje tv screen! I asked the manager, who was a lovely woman, is this normal? She said yes. I asked for fly spray but she said no with all the other customers, but i can move. We couldn't move because we were watching the game. Need pest control desperately.

We went there 3 times on a week- the 1st two times the service and food was very good, but then we went on a Tuesday- it was a different place, the service was awful , the food re- heated , the staff scruffy and nobody seems to care, obviously Tuesday is somebody’s day off and they set the standards!

The riverside location and spacious dining area are a definite plus. It’s a great place to sit and have a drink and while a few hours away. However, we would not recommend eating here as the food is of below average quality, seemingly using cheaper and probably frozen ingredients where possible. The food is not cooked and presented with any care, our child’s chicken strips, chips with peas had been over salted with rock salt so much so there was over a teaspoonful in the peas alone. My gammon egg and chips came with a salad that was wilted because they had put the salad on and then left the plate under a warmer so that the fried egg was also baked on the top. The staff seem very unengaged and functional, just there to clear glasses and drinks and serve the food with no engagement with customers.

Went today as a family for late Sunday lunch. The only positive thing I can say is that the roast dinners were nice but definitely not worth the £20 charge. Then when we asked for more gravy we were told it was chargeable! The burger from the children’s menu was inedible. It is a very very expensive place to eat snd drink so check the menu before ordering.

Me and my partner had an excellent meal whilst staying over at the Crown. The pub/restaurant itself is very welcoming and all the staff very friendly and helpful. The beer garden is fantastic as the pub is in the perfect location right on the river bank - we were able to make the most of it and enjoy drinks out on the terrace before our meal due to the nice weather which topped off the experience. Both of our meals were lovely and we really enjoyed everything. We had a selection of starters including the duck pancakes and goats cheese croquettes, followed by a fillet steak and the hake from the specials. The portions were plentiful and food quality to a high standard. We already can’t wait to return!

On a weekend away we visited this establishment and certainly won’t be back . As it’s a small village they must think they have a monopoly on customers as only there’s only 3 bars and restaurants. Staff at the crown have no customer service skills ( apart from one lovely girl rachael ) but after seeing the managers attitude it is not surprising. The manager and older lady ling black dress had an awful attitude, She is obviously unhappy working there and should not be front of house . Drinking in rounds we asked for the same drinks 4 times , we were never charged the same price so be careful people . Manager and bar staff uninterested saying we must have ordered different drinks “ no we ordered exactly the same every time “ . We got a very mediocre sharing plater between each couple which came with a tiny piece of bread each not enough for the the cheese on the plate . We asked for a couple of pieces of bread and then they tried to charge us for oil and bread which we hadn’t asked for and had informed the waitress of this when she dumped it on table but she kind of huffed and walked away . Then as the manager had left they sent over ? The assistant manager ( blond lady white short terrible attitude) she was very confrontational and lacked any customer service skills at all showing us receipts from drinks . Trying to explain we had asked for the same 4 drinks each time she more or less implied we were lying and must have ordered a smaller or larger wine . Again no we had same glass of wine and 3 beers each time . Not accepting staff ring drinks through so if we asked for sane drinks the price should be the same obviously the bar persons fault on selecting drinks on screen . She asked us to pay for bread and oil and we again explained we hadn’t ordered oil just an extra piece of bread . In the end she walked away with a stinking attitude. Stay away go over the road to the poorly bridge inn where staff are friendly welcoming and don’t charge different prices for same order

Stayed two nights for birthday treat. Staff lovely and helpful, apart from manager who completely dismissed our complaint of noise overnight. Food very good, pity two things were unavailable at breakfast without us being told, but service was quick.

Great place in the heart of the town. Beer garden over looking the river. Great food and drink, couldn’t knock it at all. Very dog friendly. Beautiful immaculate toilets.

Food was basic, I had Cumberland sausage & mash which was a very plain sausage & luke warm mash. My wife had a chicken Caesar salad which was marginally better. The food was poor.

Great menu choice, fantastic friendly staff and speedy service. All the Food we had was lovely. Convenient opening hours and welcoming environment. Would recommend and would definitely return.

Just had a lovely meal, staff was very friendly and helpful. Atmosphere was welcoming, location was nice ( excluding the weather) and I would recommend this restaurant for hearty and tasty food.

Excellent in every way ! Called here yesterday for lunch with hubby and 2 dogs. Made welcome instantly by all staff. Isabel went out of her way to ensure we were happy - including our 2 dogs ! Location is amazing, food was delicious, freshly cooked to perfection and staff were absolute joy. 10/10 ♥️

Popped in for lunch on a busy Saturday afternoon. This is a very large restaurant, but the ample staff are friendly and efficient. A varied menu promised a lot. But, unfortunately the food did not live up to the promises. It was o.k. but that’s about it. Plenty of other places to try in the area.

Great location and plenty of seating in the lovely outdoor area overlooking the river for the warmer/finer weather. Would love to sit and enjoy a drinks on the terrace. Hot chocolate was lovely staked with cream 😋. Food was a little disappointing, I ordered fish and chips but sadly this came with fries style chips and not traditional chunky chips that would usually be served with fish.

Inside seems to lack atmosphere and the decor looks tired. Although the staff were ok they seemed to lack enthusiasm. Our meals were not good value for circa £40 for 2 meals and 2 coffees. The chips were not traditional chips but skinny fries probably from frozen. The steak pie and fish were just ok. We will try somewhere else next time.

I have been here to stay and eat many times in the past. Today we visited to have a snack and a drink. I chose the cheese nachos. To be blunt I may as well have had a packet of crisps for a fraction of the price. This experience has made me think about not going again

We go every year at a weekend for the last 4 years and have enjoyed it once, funnily during the week we popped in for a drink and it was what we experienced after the refurbishment

This was the only pub serving food on a Friday night in Pooley Bridge, so we came here for tea. It's a very cosy pub right by the river, so we enjoyed sitting outside, at one with the nature. I had a burger and Tom tucked into some fish and chips. Classic pub food. It was quite pricey but nothing you wouldn't expect to see in an average British pub in this day and age.

We arrived via the Ullswater “steamer” and enjoyed walking around the area. We were hungry , ready to have a sizeable lunch and saw this Hotel and Restaurant. Its history is interesting and it looked a beautiful place, so we ventured in. The front section was devoid of people, nobody to “ meet and greet”, a lonely barman, cleaning glasses, ignored us and even when we walked towards the outside decking area,which was busy…we seemed invisible. We felt so unwelcome that we went over the road to the Pooley Bridge Inn.

Amazing setting, good beers and most of our meals were lovely - pizzas are to be avoided - staff were very attentive and one of the managers Stephanie was excellent she dealt really well with an issue we had.

The staff were amazing, clearly very busy and mostly friendly (there was a few moody guys on today but i don't blame them with it being tourist season). The food was nice but was pretty cold which is weird because it arrived so quickly! it felt a lot like a wetherspoons just 3x more expensive and honestly not worth the price point. Coffee and drinks were amazing and came within minutes of ordering- they also have online ordering which made it a lot less crowded. Seems to be pretty well managed and busy so hats off to all the staff who were very helpful and brought a positive vibe. Think a greeter or even just a member of floor staff giving menus to new tables could improve the experience ten fold as we had a bit of a kerfuffle getting menus ect but overall can see the new owners have made a difference!

Pleasantly Surprised. Hungry after the walk from Penrith, we found this lovely spot on the river. We had a perfect Caesar salad with cheesy bacon chips. The service and food were exactly what we required.

Stayed here one night. Staff very friendly. Room great with clever touches like a tray for hair straighteners on the dressing table. Nice white company products too in bathroom. Only issue was no shelf in bathroom for toiletries near sink. Breakfast good, evening meal typically...

The Crown Inn is a great spot for food and drinks during our stay in pooley bridge. The venue has a nice relaxed atmosphere and the decor stylish with looking river views. Our server Lauren was fantastic and as a large group with children and...

Visited here 3 times during our stay in the area. Due to the weather we had to sit indoors. On each visit whether eating or just drinking, we had a lovely relaxing time. No issues with waiting for drinks or food as per some other...

We wanted dinner and chose here as the outside looked the smartest of the places on offer. Our food was as expected. The staff were very friendly and attentive, some were clearly being trained. The stand out thing for us was when asked if we...

This place can be good and bad. We’re in pooley bridge almost every weekend as we live close by. Having so many places to go and eat in a small village, you would have thought they would all be competing to be the best but...

We sat in the sun on the terrace for a few hours. We drank and we ate, everything was perfect. A warm sunny Saturday afternoon and zero lairyness. Very relaxed, dog friendly pub. Great ale, tasty food and excellent service from the young staff. Zoe...

Just visited for drinks but kept going back. Great location by river. Drinks were fine, service was good and welcoming.

We arrived yesterday as a family of 8 after a long walk. The majority of us ordered the turkey roast. I cannot begin to tell you how disappointed we were. The roast potatoes are not worthy of the title. I think I counted half a...

Out of the 3 pubs to choose for dinner, we chose this one as we thought it had the best menu & website. Looks quite high end from the menu but on entry it clearly isn’t. The experience is like going back 2yrs during covid,...

Great place for a dinner or drink outside, prompt service🙂 The food was amazing and very decent portions Very recommended🙂especially in the sunny day.

It was Average The fish was average The chips was one the only things that was good about this the peas were very bad This in just doesn’t compare to the other inn’s

4 adults and 3 young children. The Restaurant was lovely, food was good quality and our server Stephanie went above and beyond to make us feel welcome. Perfect for families.

Food was excellent except for the fact that they served fries instead of Chips, which some people might think I’m being picky, but there ought to be a choice. I had the steak and ale pie, with mash instead of fries. It was very tasty....

Rudest staff ever!!! Eye rolling pathetic questions and walking off. Totally uncalled for. Very strange behaviour, reading rest of reviews I can’t understand how if still happening.

Just really rubbish food. Food arrived about three mins after ordering - frozen fish and frozen scampi with frozen fries, Tartare sauce with a skin on topped it off. All £16+ each. Apart from that the decor was lovely 😳

Lovley large spacious rooms , little alcoves . Really nice staff very helpful , food nice ,but not large portions .

fantastic place, couldn't be better service and food. Great pint and great reasonably priced food. We will be returning.

I ate here with my Husband on 25/02/23, on entering the premises with our sleepy dog a polite young man escorted us to our seat and asked if we would like a drink, we asked if he could come back in 5 minutes whilst we...

We booked a table as there was a few of us and were told we must preorder which we did. On arrival nobody came to take our drinks order for a while, eventually they came and we said we had pre-ordered. no food appeared after...

Walked in to the Crown on a freezing Wednesday afternoon in February with good intentions of a bite to eat, a glass of red and a seat by the fire. To the right of the entrance was a cosy room with just 2 people sitting...

Tried to have lunch but when we went to order we were told the menu that was on our table was not available on Sundays. No apology just clear that they are not looking for guests who do not want to have light meals, coffee...

We tried the Crown at the beginning of our stay in Pooley Bridge and found the hospitality very unwelcoming. Drink selection was poor with all the real ales being off and many of the wines on the wine list unavailable. We stayed for one drink...

My husband & I visited twice recently whilst staying in the area. Sadly both visits were pretty dire in terms of the service received. The first time we arrived to have a couple of drinks it was a grey day although not actually raining. The...

I have been a frequent visitor to Pooley Bridge for over 25 years. I am writing my first review as I was so disappointed with our visit to The Crown Inn for dinner. The first thing I will say is the food was okay and...

I went in just wanting a drink. I was greeted at the door by a member of staff saying I wasn't allowed to go to the bar, I had to sit at a designated table of their choice (even though there were plenty of tables...

Stayed overnight in a mid range room. Nice. Clean and tidy as to be expected. We per ordered breakfast so it made morning eating easy in some ways. Fresh,tasty,well presented etc. Staff pleasant but looking stressed some of them. Oh well ,tough times in the...

Never been so disappointed by a fish n chips order. Basically got a battered tadpole for £15, DO NOT get scammed, hook, line, and sinker like me. Go elsewhere people 👊

This is not a positive review, though I'd like to preface this by saying how lovely the waiting staff were, and how nice the outside area may be (if you get the chance to use it for more than 2 minutes!) We visited this pub...

Went with friends for a group meal. All the meals arrived apart from mine. Asked 4 different waiting staff what was happening and they all went to find out but never returned to the table. Manager eventually came and said food was coming and it...

Not been for a few years but called in today after a long walk. Interrogated at the door about the rules and no ordering at the bar. Made to use the website to order which wanted a load of details, unable therefore to order how...

I ordered a rump steak well done but when it came it was bloody in the middle. I asked them to put it back on the grill. It was brought back out non-bloody in 1 minute - the only way they could've achieved this is...

several of us went here for a meal out , I am local ish but a few people on holiday that we were meeting up with. - I had the BBQ chicken (hunters chicken), very very salty ! pretty average French fries... and at £15...

Good food & helpful staff but the table QR code ordering was a bit of a faff. Dog friendly & absolutely gorgeous terrace with river views

great location, cozy interior, sunny Riverside back garden, dog friendly. Became our "local" after each hike ending in Pooley bridge while staying on a Campsite nearby

Have been visiting The Crown for years, back in the day when it used to be a proper pub. The make over was somewhat overdue however the way that they are conducting business lately is really not good. Customers are met at the door with...

Fabulous location and friendly staff. Table service only via QR code. Extensive in and outdoor seating. Waitress brought over water bowel for our dog.

Table service only in this pub, which is usually not a problem. After being seated by a waiter who has lost his will to smile, it took 12 minutes for our drinks to arrive. The pub wasn't even busy. A long time for a drink...

From the start, QR code service at the table, QR code didn’t work, then when we eventually managed to get serviced we ordered burgers….I ordered the lamb, complete joke, the food appeared with minutes which is always concerning and it was embarrassing, TINY tiny burger...

Came here for Sunday lunch, didn’t need to book as wasn’t very busy, got the impression most of the staff were new as seemed to be asking other staff questions before doing things, your order is paid for in advance as we found in a...

Wonderful views of the water from the outside tables, I’ve always been keen to try this place. Husband went up to get served but told it was order from the app. Initially we were excited- lots of great looking cocktails and husbands favourite beer on...

We have been doing to the Crown for at least 10 years. Wouldn’t even give us a drink even though there were at least 10 to 15 tables empty. Perhaps if the lovely man at the door served some drinks rather than just saying no...

excellent place to stay and eat clean rooms pet friendly amazing staff and modern with old classy feel and look

If I could give no stars for the customer service overall I would. We arrived and noted that they had staff shortages which meant a limited menu, this was not going to be a problem. We went inside to be greeted after 5 minutes of...

Visited here after a trip to Haweswater on a Friday. The pub is dog friendly which is a huge bonus. When we arrived there was just 1 other couple in the bar. I ordered drinks from a very friendly barman and collected some menus. There...

Called into the Crown for a meal and treated like crap by the surly staff. We tried to phone earlier in the afternoon to book a table but got an automated message saying just turn up, no reservations. Upon arrival there were people standing at...

Very quick service for mains and drinks, pudding a bit slow, but gives time for large portions to go down. All food good quality, beetroot salad was ace. Fish and chips great size.

A family trip to Pooley Bridge today . After a walk around the falls we decided to eat in The Crown. Bad decision. Lamb shank, tastless, with mash. Nothing fresh, but worse than that I found a piece of plastic in my food . I'm...

Food was the driest myself and my partner had. The Guinness was also terrible, you could tell it was a poor chain establishment

Brilliant food and even better staff, well looked after by Jonny in particular who could not do enough for us, will definitely return 👏🏻👍🏻

I don’t generally give many reviews, but really needed to for this little gem of place. Fantastic setting. Views from restaurant stunning. Friendly welcoming staff. Bedroom was modern, very clean and contemporary. The bed was extremely comfortable...very good nights sleep! We had a three course...

Last stop after a birthday weekend in Keswick with friends. Lovely setting on the river, nice and relaxing atmosphere in the pub. Staff friendly and very eager to help. Fish and chips in Thwaites battered beer which just happened to be my other half’s surname....

We really couldn’t fault this hotel and restaurant. On arrival we were shown to a lovely spacious room, very modern with fitting decor and luxury shower room. It had all the expected usuals along with an iron & board and hairdryer. Huge comfy bed and...

Popped into the Crown for an early dinner and drinks, always nice and warm inside with standard pub food which is always good.

Called in for lunch with friends after walking the fells, we were starving. This had been the only pub in PB i’d not managed to eat at in all my visits here. We were amazed at how quickly our food arrived, approximately 8 minutes from...

5/5 service was excellent, food was delicious and the hospitality was top notch. Big thanks to stephanie for making our meal special. Cheers!

Food was amazing. Staff were very friendly especially Stephanie. Always checking on us and going the extra mile for us. Would come back again highly recommend

Our time away at the crown inn ticked every one of our boxes! Ross had suggested us some fantastic walks to meet our ability and recommendations of the local area. The location did not disappoint with incredible views of ullswater not only up in the...

Saturday lunchtime experience was great. Moderately busy despite being off season and in the teeth of a severe weather warning but no problem being served very quickly. We chose to use the order-at-your-table web app and the drinks were with us almost before we had...

We visited this wonderful restaurant in November 2021, the food was of top top quality, served really quickly too, always served by very pleasant and friendly staff. After reading a few of the reviews on here, I am surprised, as this place was one of...

We went this Sunday with quite a lot of family (around 15 of us) after a walk next to Ullswater- all ages for a celebratory meal for my husband's significant birthday. They seated us immediately and were accommodating when we were struggling to order for...

Booked a table for lunch for 2 and were told by the waiter.’ We don't take bookings’ i showed him the e mail and asked him if the address was correct but he didn’t even know the street. After him wandering around for 5 minutes...

Disappointed in food for a family lunch . We have visited here many times and there’s always a warm welcome for our dogs and friendly service. Maybe it was a Monday lunchtime thing but … fish and chips greasy with skinny fries undercooked , burgers...

Have just been to this pub for a drink and to book a table for a family meal later in the week ... stood at the entrance desk while every member of staff looked at us and just ignored us! Stood there 5 minutes with...

We had an excellent lunch at the Crown Inn - one of the best steak pies I’ve had in ages. Quick service, family and dog friendly and lovely setting. Would definitely recommend.

We have had previous bad experiences at the crown in where staff have been so rude and the service was awful, however due to the location we thought we would give it another chance. What a mistake this was!! We were greeted at the entrance...

We were in the area for a short break and we ate here twice. The pub itself is modern and welcoming. The manager and all the staff were all very helpful and very pleasant. It was very busy in Pooley bridge and all the pubs...

The staff were so friendly and helpful. The food was excellent and the service was quick. We gave up queuing at another restaurant for an outside table and just walked into the Crown Inn and got a table and the waitress was there ready to...

Party of 12 attended (had been informed no pre booking) managed to get in ( many thanks to the couple,who moved) . we were prewarned service would not be as they would like. Covering 3 tables we used our phones to place orders .our waiter...

We stopped for lunch on a day out in the Lakes. We had visited before so chose this over the other options in the village as we were satisfied last time however this time the food was awful. They are currently displaying signs requesting patience...

2 weeks ago book a table for 8 people had a confirmation email turned up 10m before table was due the manager said they don’t take bookings via email or phone even if I had a confirmation email nothing he could do - HOW CAN...

Absolutely wonderful meals and without doubt the most attentive team of staff we have encountered in a very long time. Three courses and 2 drinks later and we are two very satisfied customers!

Me and my partner picked this spot to eat on our little mini break. We were very quickly greeted and chose a more quiet spot in the restaurant. My partner ordered a chicken burger and I opted for the steak and ale pie. The steak...

Wow, where do i start, what an awesome place , food was delicious and my burger , where do i even start !!!! Delicious , will be back again ! Amazing !!!

I understand the staff were struggling as it was apparent they were understaffed at the time of our visit as a limited menu was on to avoid stress in the kitchen. However the food was so inedible I had to send it back. Paid £11.50...

Popped in here with 12 family members and 2 pushchairs and 5 dogs on Tuesday lunchtime! Pooley Bridge was so very busy but we were found 3 tables here on the lovely patio overlooking the river. The waiting staff were so pleasant and very helpful...

We rocked up on an inflatable kayak around the back of the pub. A young waiter kindly agreed we could leave our kayaks on the grass and walk around to the front of the pub to sign and check in- fine with that. We got...

Lovely setting at the crown inn! We spent a couple of days here while camping and really enjoyed it! The food and drinks were really nice! We will be back!

First time coming here and despite all the bad review. This place makes you feel so welcome from the moment you enter to the time you leave, the food was lovley. We was served by a woundeful chap called Jordan and from start to finish...