The Crown At Ampney Brook in Cotswold - Phone Number, Reservations, Reviews

Booked well in advance for four of us to have afternoon tea. Birthday treat. Shown to a very dark table in the bar, asked if we could be moved somewhere brighter where we could see each other,and told no as they were very busy. We booked for 2 pm. Having waited too long for service we caught the eye of the waiter who said there were only two of them dealing with bar and restaurant. Not good. Now I come to the food. Sandwiches were fresh but odd fillings. The smoked salmon had horseradish with it so you could not taste the salmon and the beef had so much mustard on it so you could not taste the beef. The other filling was very odd and very soggy, avocado and tomato, not good.Scones were very good but with sealed pots of apricot or blackcurrant jam, we asked for strawberry or raspberry jam but they did not have any!!! Not good. Cakes were awful, heavy and dry. The tiny chocolate eclair had no cream just hard chocolate in the middle. So disappointed.

We all had starters, mains and dessert, every dish was great. Service was fab, very helpful and polite. Standout dish was the tomahawk pork chop from the specials, very well cooked.

Came here with family for an evening meal and really enjoyed. I had the steak frites which were so tasty and the restaurant itself was beautiful!

Great food, lovely venue, fan service. We arrived on the Friday of the Fairford Air tattoo and as expected the place was busy. However despite this our host Louise was excellent throughout the meal. Engaging, attentive a friendly even though every table was full and demand for service was huge. Thank you.

We had an appalling experience here. Service was abysmal. Food was sub-par. We had to wait 1 hour for our drinks, 1 hour for our starters and 2 hours for our mains. We were proactively acknowledged only twice by members of staff during our wait of 4 hours (!) and otherwise had to leave our table to prompt waiters multiple times for drinks orders and to order food - or as to where our orders even were. A couple at the nearest table complained about their mains and told us themselves that they were given a completely comp’d meal and free alcohol for the evening. We were offered 20% discount, no service charge and refunded mains which still left us with a substantial bill. Begrudgingly, this offer was accepted by a member of the party however I left feeling we too should have not been charged anything, as it was a complete waste of time and total waste of money. Nothing we ordered could be enjoyed because everything took far too long to arrive. Food had to be eaten without drinks; and vice versa. Excuses were attempted about staffing levels (and I was actually quietly asked to put this in my review, would you believe!!!) but there was absolutely zero communication or acknowledgement of this throughout the evening and It was evident that other tables were receiving far better service (and actually receiving their orders!) so this is no excuse. I have genuinely never had such a poor standard of service, or of food, when it finally arrived. I will be doing the opposite of recommending The Crown and I feel we left with a lacklustre, inadequate and insincere offer of apology and compensation for this unacceptable experience.